CURRICULUM VITAE

PERSONAL INFORMATION

Name UDREA – ROXANA - IOANA

Address 4 Niculitel Street, Bucharest, Romania
Telephone 0744430628
E-mail roxudrea@yahoo.com
Nationality Romanian
Date of birth 29 January 1983

WORK EXPERIENCE

• Name of employer TELEMOBIL SA

• Dates (from – to) • 3rd of July 2006 - present
• Position held Collection Officer
• Main responsibilities I make agreements with customers regarding payment of invoices;
I check all incoming proofs of payment and take action accordingly; I
offer explanations and solutions to all payments, invoices and customer
issues;
I Request corrections to customer balance (adjustments/credit transfer).
Starting with November 2007 I was promoted as an adjustments
officer. As an adjustments officer my main responsibilities are
calculating wrongly issued bills, issuing correction invoices, sending
them to the clients along with explanation letters, making weekly reports
and any related issues

EDUCATION AND TRAINING

• Dates (from – to) 2007 -

• Name and type of The Academy of Economic Studies, Faculty of Management,
organization providing
education and training
• Principal Master in Business Administration
subjects/occupational
skills covered
• Dates (from – to) 2002 - 2006
• Name and type of The Academy of Economic Studies, Faculty of Management
organization providing
education and training
• Principal Company management, HR, primary accountancy, micro,
subjects/occupational macroeconomics, managerial informatics
skills covered
 1998- 2002
• Dates (from – to)
• Name and type of “Traian” National College, Drobeta Turnu Severin, Mehedinti,
organization providing Romania
education and training
• Principal Maths-Phisics-English
subjects/occupational
skills covered

PERSONAL SKILLS
AND COMPETENCES.
2006 - 2007 Internal training and certifications: certificate in customer service by
telephone, certificate in excellence in customer relations
• 2005 PC diploma, Touch Typing diploma
• 2002 Certificate for Excellent English skills when graduating high school

OTHER TONGUES

[ English ]
• Reading skills excellent
• Writing skills excellent
• Verbal skills excellent
[ French ]
• Reading skills good
• Writing skills good
• Verbal skills good

SOCIAL SKILLS Customer oriented, with excellent communication and negotiation

AND COMPETENCES skills

ORGANIZATIONAL SKILLS Organizing, prioritizing and planning skills, ability to summarize and
AND COMPETENCES analyze, proactive, action and result oriented

TECHNICAL SKILLS High level of computer literacy -Word, Excel, PowerPoint, Access
AND COMPETENCES

DRIVING LICENCE 01.10.2003