Internship Report of MCB

Bank for Life
Internship report
internship report submitted to the faculty of management and administrative

Sciences in partial fulfillment of the requirements for the degree of
Master of business administration
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11014220-028
MBA(4TH) 3.5year
Session : Fall 2012
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Department Of Management Sciences (MBA 3.5)
Bank for Life
Internship report
ACKNOWLEDGEMENT
First of all I am very thankful to the almighty ALLAH. I am also thankful to my parents.
Who pray for my success in my life . I am also thankful to all my faculty of administrative
and management science .the university of gujrat who provide me this opportunity to have
an experience in a reputed organization and groom myself for the future professional
responsibilities. I am also very thankful to the respected teacher of this course they full
cooperate with me. And one thing which is really appreciable is that they reply to my every
question and solve my every problem in education field.
I am also really thanks to the MCB Allahabad wazirabad Branch (1471) staff members
Mr.sheikh umar sb
(Branch manager)
Miss.Nadia Afzal
(Operation manager)
Mr.waqaar sb
( Clearing officer )
Mr.Hassan Ali
( cash officer )
Miss.samreen Rehmat
(C.S.O)
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Executive summary
As a scheduled commercial bank MCB plays a vital role in the national economy through
mobilization of hitherto untapped local resources, promoting saving and providing funds for
investments.
The bank offers attractive rates of profit on all deposit, opening of foreign currency account
and handling of foreign exchange business for example import, export and remittances
,financing, trade and industry for working capital requirement and money market operations
.Due to that factor MCB has got the fame in as established in 1947 and was given the status
of scheduled bank.it has 1155 online branch in the major cites of Pakistan and 8 branches
for overseas operation in Srilanka, UAE,Bahrain and EPZ.
During my internship at MCB (1471) I worked in all department and I successfully
completed all the task /duties and responsibilities were assigned to me .the course of
internship I learned about various functions techniques and also learned banks
correspondence with their customers and
Whitin branches .I also learned about documentation requirement and records different
activates and process .especially the documentation required for account opening .
All branches are under total sixteen circle office gujranawala circle is considered largest
circle branch wise.it has 93 branches and Allah Abad wazirabad branch(1471) is one of
them.
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DEDICATION
I dedicate this effort to my parents who provided me the

great foundation and respectable teachers who brought
my skills & abilities up. and my brother and friends who
support me in my study
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Internship report
Ata ul mustafa
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Bank for Life
Internship report
Ata ul mustafa
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Bank for Life
Internship report
Table of contant
Sr.#
Contents
Page no
Introduction of MCB Limited
Vision
Mission
Business volume and success stories
MCB performance over view
Product and services
10
PESTAL analysis
15
Political and legal environment
15
Economic trend
15
10
Social environment
16
11
Technological factor
16
12
Contribution of organization toward economic development
16
13
Some important ratio over view
17
14
Organizational structure
20
15
Organization hierarchy chart
21
16
No of employees
21
17
Introduction of MCB Allahabad branch
22
18
Introduction of all department
24
19
Comments on organization structure
39
20
Internee work
41
21
Detail of supervisor
41
22
Weekly time table
43
23
Department where I performed my internship
49
24
Summary of learning
55
25
Conclusion of report
57
26
SWOT analysis
58
27
Recommendation
60
28
References
61
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5.1 Introduction of MCB Bank Limited

MCB is one of the top banks of Pakistan. Established in 1947, MCB soon earned the
reputation of a solid and unadventurous financial institution managed by emigrant
executives. In 1974, MCB was nationalized along with all other private sector banks. The
Bank has a customer base of approximately 4 million, a nationwide distribution network of
over 1150 branches and over 650 ATMs in the market. MCB has a reputation of most strong
financial institute and the leading bank in Pakistan with a deposited base of PKR 462 billion,
and total asset of PKR 605 billion approximate .the MCB bank one of the oldest and one of
the responsible banks in the Pakistan and has played very important role in representing the
country in the global plate farm and MCB is include in few institution of the Pakistan that
recognized and trade in the international market.
The bank has also been acknowledge via prestigious and awarded by Euro money, MMT,
Asia money, SAFA (SAARC), the Asset and the Asians Banker.
5.2 OVER VIEW OF THE ORAGNIZATION:
5.2.1 BRIEF HISTORY
MCB bank is the one of the leading bank of the Pakistan MCB have the experience over 60
years in Pakistan and the hard work which make it leading organization in the present
scenario of competition .MCB is not make the overnight success story but beyond the
success of the MCB is the hardworking , the full dedication and full commitment are
involved.
MCB incorporated by the Adam jee group, during in 1960s the bank grew rapidly with the
concentration on trade finance products. In 1947, MCB was nationalized along with the
private bank and then MCB privatized in 1991 during the Nawaz Leage government
financial sector deregulation policies.
During the first five years, the private management concentrated on growth utilizing its
extensive network of branches and developed a large and stable deposit base. Since
privatization, the bank has made tremendous headway in improving the operational
efficiency through human resource development and employment of technology. The bank
today boasts the target online brand and ATM network in the country.
MCBs main focus remains on consumer banking and its growing reputation as a full service
provider gives the bank an edge in front of increased competition in the banking sector in
Pakistan. The ATM network is the largest in Pakistan and the Pak Rupee Travelers Cheques
are market leaders.
MCB was the first to introduce the photo card with the introduction of MCB Master Card.
Corporate banking ensures assistance from a dedicated team of professional financial
advisors for underwriting, project finance or corporate advisory
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Vision Statement
To be the leading financial services provider, partnering with our customers for a
more prosperous and secure future
Mission Statement
We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so, we
ensure that our shareholders can invest with confidence in us
Values of MCB Bank

Integrity
We are the trustees of public funds and serve our community with integrity. We believe in
being the best at always doing the right thing. We deliver on our responsibilities and
commitments to our customers as well as our colleagues.
Respect
We respect our customers values, beliefs, culture and history. We value the equality of
gender and diversity of experience and education that our employees bring with them. We
create an environment where each individual is enabled to succeed.
Excellence
We take personal responsibility for our role as leaders in the pursuit of excellence. We are a
performance driven, result oriented organization where merit is the only criterion for reward.
Customer Centricity
Our customers are at the heart of everything we do. We thrive on the challenge of
understanding their needs and aspirations, both realized and unrealized. We make every
effort to exceed customer expectations through superior services and solutions.
Innovation
We encourage and reward people who challenge the status quo and think beyond the
boundaries of the conventional. Our teams work together for the smooth and efficient
implementation of ideas and initiatives.
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Historical Overview:
MCB (formally Muslim commercial bank limited) Bank Limited completed his 64
years in the field of banking quite successfully. MCB was formed in 1946 in Calcutta. The
registered office of the bank transferred to Karachi in 1948. Now head office is shifted at jail
road Lahore.
5. 2.2 Nature of organization
MCB is a banking organization. MCB is one of the leading banks of Pakistan with a market
share of 12.5%. It is also the pioneer in innovative consumer banking in Pakistan. It is the
largest private bank in Pakistan. It is the most preferred provider of quality financial services
and is usually considered the best place to work. It has developed a large stable deposit base.
This bank today boasts of largest online branch and ATM network. MCB is in its over 50
years of operation. It has a network of over 1155 branches all over the country with business
establishments in Sri Lanka and Bahrain.
Breakup of branches is as follows:
AREA
BRANCHES
Punjab
643
Sindh
232
NWFP
163
Baluchistan
83
Azad Kashmir
19
Overseas
15
Domestic
1140
TOTAL
1155
5.2.3 Business volume and success stories of MCB

During the last five years the bank made substantial progress, recording strong growth in
revenues and earnings. The profit is increased year by year due to vast business activities
done by MCB .
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During the last five years the bank made substantial progress, recording strong growth in
revenues and earnings. The profit is increased year by year due to vast business activities
done by MCB i.e. deposits from customers, investments as well as advances to customers
and shareholders fund. Due to these funds the return is increased year by year.
As shown above mentioned deposits figer 12% customer deposits increase as mentioned in
billion 491.2 in 2011 and in 2012 this figer increase 545.1 this is all possible due to efficient
services of MCB staff .and increasing the trust of the customer.
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Taking the trust of investor is the big challenge for any country or any organization. But
MCB brilliantly work for taking the trust and attention of investor and increase the
investment ratio 16% as compared to the previous year. As figer shown lost few year trend
of investor toward MCB.
MCB increase his performance in different sector .May awarding loan, deposits ,investments
and also well perform his services in this competitive era .so that the reason profit of MCB
increase 28% in 2012 as compared to previous years.
MCB PERFORMED IN 1QCY13:

Cost
cutting is what helped MCB Bank keep its bottom line growth in green for 1QCY13. The
bank posted a modest 3.7 percent year-on-year growth in profits in the first quarter of CY13
which is the highest growth amongst the big five bank- as three of the other leading banks
have recorded decline in profits during period.
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The top line story went as expected; low interest rates and no major activity in private
lending restricted mark-up income. A significant portion of deposits was parked in
government papers, which grew by nearly 23 percent year-on-year
The NII as a result dipped as the SBP raised the requirement of minimum return on fixed
deposits, squeezing the gross spread ratio from 61 percent last year to 58 percent for
1QCY13.
What really mattered was MCBs effort to cut down its operating expenses. The bank
remained the only one amongst the top five, to have recorded a dip in year-on-year operating
expenses, where all other banks saw a sizeable jump. This is perhaps the only way banks can
make up for the low interest rate scenario and their safety approach lending approach.
MCBs CASA ratio stands at a very healthy 84 percent, much higher than the peers. This is
where it can shield itself to a large extent from the SBPs revised requirement of minimum
return on average month deposits.
MCB AWARDS
2012 Euromoney:
Best Bank in Pakistan
2012 The Asset Triple A :
Best Domestic Bank- pakistan
2012 NFEH:
CSR Business Excellence Award
2011 CFA Association Pakistan:
Most Stable Bank of the Year
2011 CFA Association Pakistan:
Best Bank of the Year
2011 Euro money:
2011 ICAP / ICMAP:
BCR Award 2010 - Banking Sector
2011 SAFA:
Joint 2nd Runner-up for BCR 2010
2010 The Asian Banker:
Strongest Bank in Pakistan
2010 The Asian Banker:
Leadership Achievement Award
2010 MMT:
Best Bank Led MMT Service
2010 ICAP / ICMAP:
BCR Award 2009 - Banking Sector
2010 SAFA:
Certificate of Merit Award for BCR 2009
2009 Asia money:
Best Domestic Bank in Pakistan
2009 The Asset:
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2008 Euro money:
Best Bank in Asia
2008 Euro money:
2008 Asia money:
2006 Asia money:
2006 Euro money:
2005 Asia money:
2005 Euro money:
2004 Euro money:
2004 Asia money:
2003 Euro money:
2001 Euro money:
2000 Euro money:
Change of Name:
The name of bank has been changed from Muslim Commercial Bank Ltd to MCB Bank Ltd.
Shifting of Head Office:
In 2008 the head office of MCB was shifted to Lahore in a newly constructed
building, namely MCB House, located at Jail Road, from Karachi.
5.2.4Products and Services
During my stay I observer that a large verity of products and services are offer by the
MCB Bank and I will explain in detail these services and product as functioning of
commercial bank.
Main Products and Services are following
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Deposit
Bank accepts deposits which are maintain by the bank in different kinds of accounts. MCB
bank offers these accounts for depositing the funds.
Current Account
MCB Bank offers a variety of current accounts to provide to the everyday transactional
needs of various customers.
Savings Account
MCB savings accounts offer attractive profit rates as well as flexibility to transact.
Terms Deposits
MCB Term Deposits offer attractive short to mid-term investment options with flexibility,
convenience and security.
Loans and Advances
Banks grant loans to the spenders so MCB bank also grants different kinds of loan to
different customers.
Consumers Loans:
MCB bank offer loans for personal use to the individuals or group of people it will be
granted on the income level of the desired individuals.
Commercial and Corporate:
MCB also offer commercial loans to the individual and industrial people it will be granted
on these three ways as under:
Hypothecation: In this case ownership and possession in names and hands of client.
Pledge: In this case ownership and possession in names and hands of bank.
Mortgage: In this case ownership in names of bank but possession in hand of client.
Running Finance:
It will be issue on small bases and personal guaranty is required for it.
Running Finance Instant:
It will be issue on pledge bases and personal guaranty is required for it.
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Cash Finance:
It will also issue on pledge base pledge and personal guaranty is also required for it.
Cash for Cash:
It will also issue on pledge bases but in this case pledge assets must be liquid and personal
guaranty is also required for it.
Demand Finance:
It will be issue on mortgage bases and personal guaranty is also required for it.
Others Products and Services
MCB Visa Credit Card
MCB offers a complete suite of Classic, Gold and Platinum Visa Credit Cards focusing on
providing, superior service, travel privileges & shopping pleasure.
MCB Smart Card

MCB Smart Card is the key that enables access to convenient banking services.
MCB Rupee Travelers Cheque
Rupee Travelers Cheque, being the market leader, is the most widely accepted way to pay
cash for travel-related purposes.
MCB ATMs
MCB has one of the nation's largest ATM networks with over 650 ATMs and still growing.
MCB Mobile ATM
MCB Mobile ATM not only provides world class banking service but also provide
convenience.
MCB SMS Banking
SMS anytime to get information regarding balance, mini statements and credit card related
information once your card is linked.
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MCB Mobile BANIKING

MCB Mobile is a quick easy and secure way to recharge mobile phones, transfer money, pay
bills and do much more to access the business at you lap at any ware.
MCB Call Center
Theres no easier way to bank than the new enhanced 24/7 MCB Call Center, which blends
innovation and convenience to provide Banking Services that go beyond expectations.
MCB Investment Services
MCB Investment Services offer distribution of mutual funds managed by the leading fund
managers of Pakistan
MCB Advisory Services
MCB also provide financial advisory services, commercial structuring support and access to
capital resources to help companies successfully finance their business/project.
MCB Lockers
Lockers of different capacities are available nationwide.
MCB Banc assurance
MCB Banc assurance has created a one-stop shop for all your financial and insurance needs.
MCB Local Rupee Drawing Arrangement

Transaction Banking Department at MCB provides Local Rupee Drawing Arrangement, a
Partnership with global transfer agents
Open accounts in Pakistan whilst being abroad & much more product for small banks and
financial institutions.
MCB Home Remittance
MCB Home Remittance provides a faultless inflow of foreign remittances credited in the
beneficiarys account within minutes.
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Hassle free money Transfer

Receive payment at any MCB branch
MCB Quasi Equity/Hybrid Instruments
MCB places a group of debt that has some uniqueness of equity such as being unsecured,
subordinated or with a budding equity upside.
MCB Equity Capital Raising
MCB offer capital for their clients by offering common or preferred equity to public or
private investors, through initial public offers, offers for sale, rights issues and private equity
placements
MCB Islamic Banking
MCB Islamic Banking provides Reba Free and Sarah Compliance services to a variety of
customer segments
Online banking :
MCB offer his customer online transfer of his money .this product of bank is more
appreciated in the field of banking .because a person can transfer his amount any place.this
could provide a great facility to customer.
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5.2.5 PESTL ANALYSIS

PESTL analysis is a framework that is used by the organization to examine the external
macro environment in which a firm operates. PESTL is the abbreviation of:
Political
Economical
Social
Technological
Legal
5. 2.5.1. Political and legal environment:
Political instability in Pakistan can lead to changes in laws and policies which can be
in favor or against the banking sector.
Political environment is composed of government laws and regulations that influence
and limit the various organizations and individuals. These laws can contain the new
opportunities for business. Business legislation has the following main purposes.
To protect the customers from the unfair business practices adopted by the banking
companies.
To protect the interest of the society form the unfair business behavior
And also protect the banking companies form unfair business companies
5.2.5.2 Economic trends:
Economy of Pakistan is facing issues about ,defence..
Employment
Inflation is very high which will decrease the demand as purchasing power is
decreasing.
illiteracy
Value of rupee is decreasing which is pressurizing the economy
Interest rate is increasing so loan taking has decrerased
budget deficit
consumer income
saving rates
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5.2.5.3. Social environment:
Cultural issues can be there but still as there are a number of multinational
companies there, therefore, cultural issues are not prominent. People in a society
consciously and unconsciously interact with
Lack of experts is in our country regarding management hence innovative activities

are slow and conventional methods are adopted.
Cultural strain to savings is the reason due to which investment remains low .
Inadequate Empowerment is also a usual problem in our organization as every

person want to get more power hence there is less delegation of authority and
decision making.
Others
5.2.5.4. Technological factors:
Technological factors have played a very important role in shaping the lives of
people. People are highly skilled and MCB can introduce new technology to increase
competencies. New technology is creating effects which can be observed in long run.
The improvement techniques involved online banking.
MCB has computerized its most of the branches but still some are manual there is
need to computerized otherwise customers will get bad image.
Employees of each organization need IT training and organization has this trend.
MCB will have to follow it.
5.2.6 CONTRIBUTION
DEVELOPMENT
OF
ORGANIZATION
TOWARDS
ECONOMIC
MCB (Muslim Commercial Bank) is performing well after its incorporation. With
every passing day the revenues of MCB are growing and along with the profitability
is also increasing. Bank re-invest these revenues in the businesses and profit is
generated.
Standard of living of people is becoming better as MCB is providing the jobs
opportunities to the young and new talents .
Textile sector is promoting
Agriculture sector is growing better and better as bank provide loans to agriculturist.
Cost effective financial services are providing to people and business community.
Industry sector is growing rapidly with the help MCB investments.
Foreign remittance is also increasing with the efficient and cost effective services of
MCB.
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Some financial Ratios

1) Earning Assets to total Assets
= Earning Assets / Total Assets*100
Year 2011
Amount in Rs. ----millions
87.14%
Year 2012
result

86.61%
decrease
Interpretation
The efficiency of the banking firm is measured by its ability to utilize its assets in a manner
that they could be profitable for the firm. The earning assets to total assets ratio of MCB
bank ltd is unfavorable in 2012. The result shows that the bank has put shorter of assets in
top work in both the years and the lower results in 2012 as compared with the base year
2011 shows that the bank is not effectively managing its assets. Although the bank has made
more investments in 2012 but the total assets has decreased more than the earning assets.
Overall the management is showing its efficiency in managing the assets of the MCBbank
Ltd.
2) Loan to Deposit ratio
= Advances / Deposits
Year 2011
Year 2012
43.96%
46.33%
Result
Decrease
This ratio shows how much advances and deposit percentage in Bank
Interpretation
The ratio shows that the loan to deposit ratio is decreased in 2012. It means that the
relationship of assets and liabilities with all requirements of central bank of the country
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affects the bank and the unfavorable is due to the strict monetary policy of the State Bank of
Pakistan.
3)Market to Book value Ratio
= Market value of Share/Book value of share

Year 2011
Amount in ----rupees
1.43times
Year 2012
Result
Amount in ----rupees
2.19times
Increase
Interpretation
This ratio shows that how the management of MCB bank ltd is efficiently and effectively
working to boost up the value of shareholders as well as the banks value. Market to Book
value ratio is increased in year 2012 as compare to the base year 2011. The increase in the
ratio is favorable to the bank which showing that the market worth of MCB bank ltd is
increasing.
4)Capital adequacy ratio
Year 2011
Year 2012
Result
21.79%
22.13%
Increase
Interpretation
Its a pleasure for MCB that its capital ratio is increased as compared to base year
2011 and the risk factor is decres .thats increase the worth of MCB in the market.
5)profit before tax ratio
Year 2011
Year 2012
Result
46.20%
46.89%
Increase
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Interpretation
Profit before ratio is increase in 2012 as compared to base year 2011 that show
the overall success of MCB in the market financial point of view and also plus point for
MCB in futucher.
Entity credit rating
Credit rating in 2013 in long term point if view AAA and this is proud for MCB.
Cash flow also define the progress of MCB in 2012 as compared base year 2011
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5.3
Internship report
Organizational structure
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Organization hierarchy chart
Board of Directors
Mian Mohammad Mansha
(Non-Executive Director)
Chairman
S.M. Muneer
Vice Chairman
Tariq Rafi
Shahzad Saleem
Sarmad Amin
Dato Mohammed Hussein
Dato Seri Ismail Shahudin
MianRazaMansha
MianUmerMansha
Aftab Ahmad Khan
ManzarMushtaq
Ahmad AlmanAslam
M.U.A. Usmani
(Executive Director)
5.2.3 Number of employees and other progress

MCB is the most potential bank since 1947 not only for the customers but also for its
employees. MCB is providing the great number of opportunities and benefits to those people
who are willing to do job in MCB. The number of employees is continuously increasing at
MCB as with the span of the business volume of MCB is increasing. MCB is increasing the
career opportunities for employees and motivating them by providing the great number of
benefit and salaries according to their education and experience. Total numbers of
permanent employees working at MCB are 10090 in 2011 and 10612 in 2012.
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MCB ALLAHABAD BRANCH

This branch is located on G.T road Waziradad. This area is an industrial area and MCB
Allahabad branch provide its services according to needs and wants of the people of that
area It is a small size single segmented branch. Seven employees are working in this branch.
BRANCH MANAGER
SHIEKH UMER SB.
OPERATIONS MANAGER
NADIA AFZAL
CUSTOMER SERVICES OFFICER
SAMREEN REHMAT
REMMITENCE OFFICER
WAQAAR SB
CASH OFFICER
HASSAN SB
OFFICE BOY
AQEEL abbas
SWEEPER
FAISAL
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HIERARCHY OF MCB BRANCH
General Manager
Regional Manager
Branch Manager
Branch Credit Committee
Credit Department
Internal Auditor
Customer Service Department
General Banking
Account Opening
Department
Cash Deposit
Department
Foreign Exchange
Department
Bills Remittances
Department
Clearing
Department
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3.4 INTRODUCTION OF ALL DEPARTMENTS
Operations Department
Clearing Department
Remittance Department
Other Department
Cash Department
Accounts Department
OPERATIONS DEPARTMENT
In Operations department I was under supervision of Miss NADIA, Operational manager.
And I learnt to open accounts of different types and nature which are as follows
TYPES OF ACCOUNTS
Single
Joint
Partnership
Private Limited
Public Limited
SINGLE
Only one person can operate this a/c. An individual who can fulfill the requirement of bank
can open this a/c. We can call it a personnel or individual a/c. The requirements for this type
are National Identity Card Photocopy, Minimum Deposited Balance, Account Opening
Form, Letter of Kinship etc.
JOINT
In case of joint a/c applicant mentions that how much person will operate the a/c. Instruction
are given for joint a/c such that the account shall be operated by anyone or more. The
requirements for this type are National Identity Card Photocopy, Minimum Deposited
Balance, Account Opening Form, Letter Kinship, Additional Signature Form (For Joint
Account), Declaration regarding the operator of account.
PARTNERSHIP
For partnership a/c, along with the application form other requirements needs satisfied. The
requirements for this type are National Identity Card Photocopy, Minimum Deposited
Balance, Account Opening Form, Registration certificate, agreement among partners and
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Commencement of business and private registration, resolution of board of directors,

commencement of business, memorandum and articles of association and balance sheet etc.
PRIVATE LIMITED
Such type of account is opened in the name of the businesses having private limited concern
and mostly medium business enterprises open such kind of accounts. All the board of
directors have to submit the declaration regarding the account operator on the company pad
and with the rubber stamp with the signature of the all the members of the board of directors.
In case of any change in directors bank must be informed regarding that. In case funds are
borrowed by the company all the directors approval is necessary rather not only the
authorized partner who can be the operator of the account.
PUBLIC LIMITED
Public Limited A/C type of account is opened in the name of the businesses having Public
limited concern and mostly medium business enterprises open such kind of accounts. And
terms regarding board of directors are the same as of private limited.
NATURE OF ACCOUNTS
1.
2.
3.
4.
5.
Current Account
PLS Saving bank A/C
Khushali Bachat Account (KBA)
Saving 365 A/C
Basic banking A/C (BBA)
CURRENT ACCOUNT
The current account is the most common account and the most preferred amongst business
concerns. The theoretical explanation for this would be that they can function more
efficiently but since in reality there are no restrictions on any with drawl the only reason we
could think of is that current account facilitates online banking which saves time (which in
this ultra competitive business world the most precious resource) to a considerable extent. In
case of a current account the client does not earn any interest. Current account enables the
client to do cash transactions in a more efficient manner.
feature
A sum of Rs. 1000/= in cash as initial deposit is required for opening a current account and
the same may be maintained as minimum average running credit balance. No profit is paid
on credit balances held in current accounts. The bank reserves the right to allow opening of
current a/c at its description. All deposits and withdrawal from a current a/c takes place only
at the branch where the account is being maintained. Current a/c cannot be overdrawn,
except by prior agreed agreements with the bank. The correspondence relating to current
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A/Cs should be addressed to manager of the branch where the account is being maintained.
The account holder can draw sums from his account by means of cheque supplied to him by
the bank for that particular account. Account holder should take well care of the
chequebooks issued to them.
PLS SAVING BANK A/C
This account was started in 1980s after the issuing of banking ordinance in 1980 by Zia
Government to develop Islamic banking in Pakistan. In this case customer would be
responsible for bearing profit as well as loss. The bank would be within its rights to make
investment of credit balances in the PLS saving accounts in any manner at its sole discretion
and to make use of the fund to the best of its judgment in the banking business under the
PLS system. For withdrawal of larger amount, 7 days notice in writing is required to be
given.
Minimum balance is Rs.500/=
Not more than eight withdrawals in a year allowed
More than Rs.15000/= are not allowed to draw
Seven day notice is required for big withdrawal
Zakat deducted on @ 2.5%
Profit calculated on monthly basis
Profit paid on annually basis
SAVING 365 ACCOUNT
This account is newly developed of MCB and it provides flexibility of saving account to
business people. Profit on deposits will be payable on daily product basis on balance of RS.
500,000/- and above. However, if balance in the account falls below RS. 500,000/- on any
day, the product will be ignored. There will be no restriction on withdrawal from the
account. Zakat and withholding Tax is also applicable on the account opened under this
scheme.
Minimum balance is Rs.500,000/=
Below minimum balance, profit calculation ignored
Profit calculated on daily basis
Profit paid on annually basis
10% Withholding Tax on minimum balance
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Zakat deducted on @ 2.5%

KHUSHALI BACHAT ACCOUNT
Saving type account
Rate of return is 8% per annum
Profit calculated on daily basis
Profit paid on half yearly basis
Utility bills can be debited through this a/c
No charges will be debited for utility payments
BASIC BANKING A/C (BBA)
Introduced specially for salaried persons.
Minimum balance is Rs.1000/=
No service charges.
Only two transactions allowed, in one month.
For more than two transactions Rs.35/- per transaction.
Single natured A/C.
ACCOUNT OPENING PROCEDURE
Following step must be falowed for a/c opening
The customer would like to open his account is required to meet with the manager or
second officer, who will give him an APPLICATION FORM,KYC.
Specimen Card
As I have already mentioned about Signature Specimen Card. This card contains two
signatures of an applicant, applicant A/c no, A/c type, branch code, title of A/c, it will be
attached with an application form. Banker uses this card at the time when he receives the
cheque; he compares customers signature with the signature on the cheque for avoiding
fraud.
Manager has every right not to accept this contract if he is not satisfied by the details
provided by the customer.
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Account Opening Register

The manager records the necessary details into this register and allots an a/c number from
this a/c opening register. This register is maintained for each type of account and the a/c
numbers are allotted serially. After opening a saving and current account every applicants
data is entered into the computer to maintain a safe record and application form is properly
filled so that it can be available when necessary.
Types Of Customers
Individual
Only one person can operate this a/c. We can call it a personnel or individual a/c.
Followings are required to open it.
Signature of customer on back of AOF.
N.I.C photocopy attached
Mention next of kin (nominee)
Joint
In case of joint A/c, applicant mentions that how much person will operate the A/c.
Instruction are given for joint A/c such that the account shall be operated by
Any one of us or survivor
In first case if one of the a/c holders died then the other can operate the a/c
individually.
Any two/All of us jointly
In second case if one of the a/c holders died then the other partner cant operate this
a/c individually without having permission from the court.
Requirements
Sign of both customers on back of AOF
Sign on joint A/C # mandate
Name and A/C # of introducer
NIC copies of both members.
Mode of operation.
Partnership A/C
For partnership a/c, along with the application form signature card.Other documents
are also needed such as
Partnership deed certified copy
NIC photocopies of all partners.
Partnership mandate for account signed by all the partners
A letter duly signed by all the partners containing the operating instructions of the
account also has to be taken.
In case of addition or withdrawal of any partner a new agreement will be required.
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Company Account
For company accounts following documents are required:
Copy of certificate of incorporation

Memorandum of Association
List of Directors
Copy of board resolution
Certificate of Commencement of Business
Copies of NIC of Directors
Companys Balance Sheet
KNOWING YOUR CUSTOMER : After entering information KYC is filled up. It should
be ensured that at the time of filling information in KYC, a customer should be physically
present. After this all information is saved in system. I filled KYC form also.
STAMPING: Then it is stamped. Stamps like. BAL sign verified, Sign Admitted Stamp,
Sign Verified stamps etc are affixed.
APPROVAL: This account is further approved by Manager Operations.
SEND FORM TO HEAD OFFICE : After fulfilling all the requirements and verifying the
forms from operation manager the account opening form is sent to Head Office Karachi and
make request to issue the printed cheque book.
LETTER Of THANKS : Subsequent to the opening of an account, letter of thanks should
be sent under registered post or courier service to the customer and the introducer.
ISSUANCE OF A CHEQUE BOOK : After opening an a/c with the bank, the a/c holder
cannot immediately start operating his/ her account. The cheque book is issued, when a
customer will submit a copy of letter of acknowledgement duly signed by him, in case of
new account. And for subsequent issuance of cheque book He/she has to make a request
once again in the name of bank for the issuance of cheque book and he should mention title
of A/C, A/C number, sign it properly and mention the number of leaves requires. Normally a
cheque book having at least 25 leaves is issued but it can also be of 50 leaves.
CLOSING OF AN ACCOUNT
There is no. of reasons of closing an account. Some are listed below:
If customer desires to close his account
In case of death of one account holder.
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Bankruptcy of the account holder.

If an account contain nil balance or not up to the requirement of rules.
Before closing any account, bank send letter to the account hold for informing him that his
account is going to be closed. There is need an approval form higher authority to close any
account.
CLEARING DEPARTMENT
In clearing department I worked under supervision of Mr.WAQAR. In clearing department
and learned about inward and outward clearing and I also learnt about,
MEANING OF CLEARING
The word clearing has been derived from the word clear and is defined as, A system by
which banks exchange cheques and other negotiable instruments drawn on each other within
a specific area and thereby secure payment for their clients through the Clearing House at
specified time in an efficient way.
CLEARING HOUSE
It is a place where cheques are presented, collected from bank branch. It is one of the
services provided by NIFT to other commercial banks. NIFT acts as a clearinghouse.
NIFT
NIFT stands for National Institutional Facilitation Technologies. Clearing House of SBP has
shifted a tiresome part of its work to a private institution named NIFT. NIFT collects
cheques, demand drafts, Pay orders, Travelers Cheques,
etc. from all the branches of different banks within city
through its carriers and send them to the branches on which
these are drawn for clearing. After the branches approve
the instruments drawn on them, NIFT prepares a sheet for
each branch showing the number for instruments and
amount in its favor and drawn on it and sends it to each
branch. A similar sheet for each bank is also sent to
clearing house of SBP where accounts of banks are settled
in the same manner.
CLEARING PROCEDURE
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Instruments collected are treated as Transfer, Transfer Delivery, Clearing, and Cheque
collection.
CHECKING OF CHEQUES
When the instruments are collected from the client. Following things are checked
Cheque date, instrument should be neither stale/ nor post-dated.
Title
Amount in figures and words should be the same
There should be no cutting and overwriting on the cheque
Instrument should not bear any unauthorized alternation.
Cheque is crossed.
TRANSFER
When the instruments are collected and paid by the same branch, it is called transfer.
TRANSFER DELIVERY
When instruments are collected and paid by two different branches of the same bank situated
in the same city, it is called transfer delivery. A Cheque is processed under transfer delivery
when it has crossing stamp and is from local branch of MCB
PAY-IN-SLIP
It is used for two purposes
Whenever we want to deposit cash in our account then pay-in-slip is used by writing amount
on it and depositing it to cashier along with money.
Whenever we have cheque from any party to be collected in our account we fill pay-in-slip.
One part is attached with cheque and another is given to cheque holder as a receipt.
NOTE
In inward clearing sometimes cheques are not passed due to some reasons then cheques are
sent back to NIFT along with cheque return memo. Some of these reasons are,
Cheque incomplete
Clearing stamp Required.
Drawers sign incomplete
Drawers sign different from specimen
Post Dated
Payment stopped by drawer.
Amount in words and figures differ.
Insufficient funds etc.
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REMITTANCE DEPARTMENT
Remittance is transfer of funds from one place to another or from one person to another. It is
an important service provided by banks to customers as well as non-customers. Since it is
not a free service it is a source of income for the bank.
PARTIES INVOLVED IN REMITTANCE
Four parties involved in remittance: Remitter, Remittee, Issuing Bank, Paying Bank
REMITTER
One who initiates, or requests for a remittance. The bank charges him a commission for this
service. He may or may not be the branchs customer.
REMITTEE
A Remittee is also called the beneficiary, or the payee. The person in whose name the
remittance is made. A Remittee is also the one who receive the payment.
ISSUING BANK
The bank that sends or effects the remittance, through demand drafts, telegraphic transfers,
or Mail Transfers.
PAYING BANK:
Paying Bank also knows as the drawee branch. The branch from where the instrument is
drawn.
TYPES OF REMITTANCE
Remittance is classified into following four types
1.
2.
3.
4.
Inward remittance, instruments received for payment

Outward remittance, issuing instrument to the responding branch.
Inland remittance, with in same country.
Foreign remittance, from one country to another country.
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INSTRUMENTS USED IN REMITTANCE
Demand Draft (DD)

Telegraphic Transfer (TT)
Pay Order (PO)
Call Deposit Receipt (CDR)
Rupees Traveler Cheque (RTC)
DEMAND DRAFT
DD is a written order given by the branch of the bank on behalf of the customer to other
branch of the same bank to pay the certain amount to the customer.DD are issued for the
particular place other than place of issuance. DD applicant or recipient, who might not be an
A/C holder present it to another bank at a different place requesting it to pay on demand a
specified amount of money which is already received to the person named on it.
DOCUMENTATION
A printed application form is provided for filling in completely and signing by the applicant.
After depositing an amount of draft and commission of the bank, duly completed and signed
by two authorized officers, then it is handed over the applicant and credit order is dispatched
to drawee branch.
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TELEGRAPHIC TRANSFER (TT)

TT is fund that is transferred electronically which is remitted on the order of a certain
person. In this case the authority is given from one bank to other on the behalf of the
customer through telecommunication to debit their inter office account through them and
credit their parties account mentioned in TT. But it is not practiced these days frequently
PAY ORDER
For this kind of remittance the payer must have the account in the issuing bank. Pay order
are more liquid as compared to cheques because cheques may be dishonored while PO cant
be. It is written order issued by the bank drawn and payable on itself. It is used for local
transfer of money from one person to another person.
DOCUMENTATION
The party who requires a pay order will get a printed application from the bank. He will fill
it and deposits the amount and commission.
CALL DEPOSIT RECEIPT (CDR)
It is an instrument like Cheque issued by the bank on account of a customer & in favor of a
person, to pay the specified amount. CDRs are issued to make payments, especially when a
company goes for some tenders or for purchase of government securities or any contracts
with others.
DOCUMENTATION
The party who requires a CDR will get a printed application from the bank. He will fill it
and deposits the amount and commission. The bank enjoys the benefit of keeping funds
deposited until the payment is not made.
TRAVELER RUPEES CHEQUE (RTC)
RTC is the traveler cheque are acceptable at all branches
of MCB, and they carry dozens o f benefits. Security is
always being an important issue of concern. TCs provide
maximum security while carrying big amounts.
DOCUMENTATION
First of all RTC-10 is given to customer. It is filled and then cash is deposited to cash
department. One copy is for office and one copy is given to the customer and RTC are
issued at that time.
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NOTE
At time of my stay in remittance department, there was no issue of CDR, TT, RTC, PO so I
were unable to understand its practical aspects, except clearing.
OTHER DEPARTMENTS
There have been some departments in which internship was not allowed, these departments
were
CASH DEPARTMENT
ACCOUNTS DEPARTMENT
ADVANCES DEPARTMENT
And in TECHNOLOGY DEPARTMENT I got information about ATM and Online Banking
and just filled their forms because computer work was not allowed to internees.
CASH DEPARTMENT
The cash department is the most important department of the bank. In cash department both
deposits and withdrawals go side by side. This department deals with cash deposits and
payments.
The following books are maintained in the Cash
Department:
Cash Receipt Book

Cash Payment Book
Cash Balance Book
The officers in this department are called teller and there weretwoa tellers Miss SAMREEN
REHMAT and MR. HASAN at the counter. This department is involved in two activities:
Cash Deposits, Cash Payments.
CASH RECEIPT BOOK
The cashier is responsible to receive both the paying-in-slip and cash from the depositor. For
depositing the cash into customers accounts, there is need to fill in the paying-in-slip giving
the related details of the transaction. The cashier check the necessary details provided in the
paying-in-slip and accounts the cash and tallies with the amount declared in the slip then
cashier fills in the Cash voucher received Record Sheet and assigns a voucher no. to both
the transaction being made in the sheet and the slip. The 2nd cashier posts the transaction
entries in computer ledger. After posting these entries, computer display before posting
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balance and after posting. Cashier assigns the stamp POSTED on the voucher to show
voucher transaction entries are posted.
CASH PAYMENT BOOK
The only instrument that can be used to withdraw an
amount from an account is the Cheque book. No
payments are made by another instrument. When
cheque is valid in all respects, the cashier enters the
necessary inputs in the computer and posts the entry
so that account balance is updated. When cashier
posts these entries, computer automatically display
the balance before posting the transaction amount,
balance after posting.
The cashier at the same time maintains the Cash Voucher Received Record Sheet. Then
inspects the signature of the customer, cancellation mark of checking officer and stamp of
POSTED is placed on cheque before he hands over the cash to customer.
CASH BALANCE BOOK
At the end of the working day cashier is responsible to maintain the cash balance book. The
cash book contains the date, opening balance, detail of cash payment and received in figures,
The consolidated figure of receipt and payment of cash is entered in the cash book and the
closing balance of cash is drawn from that i.e.
Opening Balance of Cash + Receipts - Payments = Closing Balance
ACCOUNTS DEPARTMENT
The most important aspect in record keeping of a bank is its accounting system. The basic
purpose for maintaining an accounting system is to ensure consistency in record keeping and
accounts. The basic requirement for any accounting system is that it should be in accordance
with the GAAP i.e. Generally Accepted Accounting Principles. There are two choices
available to an organization for an accounting system.
Main Functions of Accounts Department:
The major function of this department is keeping the record maintenance of each and every
transaction and prepares reports about the amount of deposits and advances and sent to State
Bank of Pakistan on monthly, quarterly and yearly basis as fallows;
Budgets and budget review form

Income & expenditures.
Reports and Reconciliation.
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Activity checking.
Depreciation & Maintenance of fixed assets provision.
Maintenance & depreciation of fixed assets.
TECHNOLOGY DEPARTMENT
It includes
Mobile Banking
Phone Banking
Online Banking
ATM
MOBILE BANKING
It has been launched recently. It helps in getting accounts details
and making transactions using mobiles.
PHONE BANKING
"MCB Phone Banking is available to all customers on a
countrywide basis. Customers can dial 111-000-622(without any city code/prefix) from their
respective cities Customers enjoy 24x7 Round the Clock Phone Banking Services. MCB is
the first bank in Pakistan to offer Centralized connectivity.
ONLINE BANKING
MCB now offers the facility of on-line banking to its customers through its country wide
network of branches. Customers can use the ATMs or the banking counters of any branch
for day-to-day banking needs, irrespective of branch
where they maintain their accounts.
There are now more than 250 branches linked through
this system and they can transact with each other directly
using computer systems and the software named
SYMBOLS at their own branches.
ATM (Automated Teller Machine)
ATM stands for Automated Teller Machine. This
machine is used to transact in one's account without
intervention of humans. These machines are basically
used for taking cash, confirming balances and requesting statements / cheque books. MCB
has the largest ATM network in the country at the moment with almost one ATM at each
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online branch and also ATM terminals at International Airports covering 27 cities of
Pakistan ATMs are operated through a card issued to the valued customers and by
application of Personal Identification Number (PIN number). Now MCB has also entered
into a contract with Cirrus which is a subsidiary of MasterCard. This contract will enable an
ATM card holder to use his account even when he is out of country at all the ATMs where
Cirrus logo is displayed.
Green Cards are ordinary cards with a maximum withdrawal facility of Rs. 10,000/- in a
day. The annual fee for this card is Rs. 300/- only.
Gold Cards are special cars with maximum withdrawal limit of Rs. 25000/- in a day. These
cards are issued to the persons having more than Rs. 500000/- as their average balance.
International Cards are issued in collaboration with Cirrus and are useable all over the world
with maximum withdrawal facility according to the standards of Cirrus.
ADVANCES DEPARTMENT
Different banks provide loan facility to general public, companies etc. but MCB provides
two types of loans that are as under:
1.
2.
Fund Base Loans

Non Fund Base Loans
FUND BASE LOANS

In this type of loans cash is directly involved. Bank provides loans in shape of cash. Bank
gives credit or limit facility to customers that needed it. In fund based loans there are two
further classifications:
Long Term Loans

Lease facility for car
For Machinery
For Fixed Assets
Short Term Loans
Running Finance (R/F)
Cash Finance (C/F)
RUNNING FINANCE
The MCB provides overdraft facility to the customers for the working capital requirement.
These are the loans which are given to those customers whose business runs through out the
year or continuously. Its duration is one year and it is for running business.
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In advances there are two securities one is known primary security and other is secondary or
collateral security. Hypothecation of stock is the primary security and mortgage is the
secondary or collateral security.
SECURITIES FOR FUND BASE LOANS:
Hypothecation of Stock
Mortgage
Pledge
5.3.5 Comments on the organizational structure
Muslim Commercial Bank LTD having named as MCB is no doubt a very giant and famous
organization exists in the market. And my experience is as compare to that very small
enough to say something or comment on this bank. But I like to comment on those findings
which I observe during my 6 weeks internship program in a very small branch of MCB in
Wazirabad. And the branch ultimately reflects whole of the organization structure. Now in
the light of my internship experience I observe many things some are negative one and some
are positives ones. I observe that the staff is hardworking and their job is very tough
employees perform difficult jobs but their remuneration take away is very fewer. The
environment of this particular branch is much better but in my personal point of view, MCB
should provide the more security especially for womens sectors. The other thing, which I
observed that they have insufficient staff in all departments. And this situation is for not only
in a single branch now they plan for hire new employees to increase the output level as well
as the shortage of work burden to every individual.
Relation of the theoretical Concepts
With the degree program (MBA)
I saw a few implementation of the theory written in the books in the MCB. Not only MCB
all other banks has own system of dealing. The theory written in the books in cases is not
implemented as it is. In some cases theory is implemented with a little modification but in
other cases theory has nothing to do with practice
Theory vs. Practical
Theory gives you the direction to understand the processes and the terminologies going
across the World using best business practices in a broader view covering each and every
aspect of possible business scenarios. On the contrary practical life is specific, enclosed in a
jar. In practical professionalism and firms environment is each and every thing.
Professional life only builds on the knowledge based on books even though it may only use
1% of the theoretical knowledge.
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Direction
During my internship I have observed the person who has come as customer Relationship
Officer was acting as Cashier. It should not be like this. The person should be posted
according to his qualification, profession skills and experience.
Right person for right job
People have to wait for en-cashing their cheques for about 10-20 minutes, which is not good
for the reputation of bank; the delay is due to manual work. Therefore I suggest that
computers and other electronic machines should be installed in bank so that time could be
saved.
Customer problem
As situated in the commercial area MCB (1471), it is covered with customers always. But
unfortunately, the generator is out of order from three to four month. There is no other
generator for the branch. UPS only runs a hour, when the light is off. Printer cannot work on
generator due to over load. The people have to wait for long time for collect their money. It
is a very shameful aspect of MCB (1471)
The system has not totally shifted on computer. Manual procedure is still there hence
computer facility is not fully availed. There should be a system at each counter for quick
processing.
MCB is now emphasizing on the form sectors. Future prospective of MCB is also to
promote dairy, fish and poultry forms. MCB will launch several products for them to grow
this industry well in Pakistan and we can export more.
However, the staff of MCB is very convenient and co- operative. All employees are
punctual and responsible. They are all veryhardworking and their communication with each
other is very good.
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5.4 INTERNEE WORK
5.4.1 Brief introduction of internee's branch

I performed my internship in MCB Allahabad Wazirabad. I had started my internship in
MCB Allahabad on 22-07-2013 and it was completed on 30-08-2013.This branch was
incorporated in 2004 and Mr. Abdul Sttar Ansari was the first manger in this branch. This
branch is located at G.T road Wazirabad. The branch is called MCB Allahabad and code is
1471.
This branch is an online branch. This branch is a centralized and all work is done through a
proper system. MCB Allahabad branch is a single segmented branch. It collects money from
its depositors and got pool rate on it from parent branch.
Contact numbers of branch
055-6608311
055-6608691
Staff members:
Mr. Shiekh UMER KHALID (Branch manager)

Miss. NADIA AFZAL (Operation manager)
Mr. WAQAAR sb (Clearing Officer)
Mr. HASSAN sb (Cashier)
Miss. SAMREEN REHMAT(C.S.O)
Mr. AQEEL ABBAS (Office boy)
FAISAL (sweeper)
5.4.2 Details of supervisors:

I worked under the supervision of four supervisors during my internship duration. Their
names and positions are as follows:
HASSAN SAB (CASHIER)

NADIA AFZAL (OPERATION MANAGER)
Sh. UMER KHALID
Sir WAQAR
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Miss. NADIA AFZAL:

She is operation manger in MCB Allahabad Wazirabad. She has the responsibility of all
operational activities in the bank. She approved cheques for cash ,filled the debit credit slips
and responsible of debit credit of cheques. She issued the cheque books to the customers and
she also issued the foreign remittance amount slips. She is also liable for clearing cheques.
Sir WAQAR SB:
He is a clearing officer in this branch and general banking officer.
He is responsible of clearing and posting of cheques and online cash transfer. He is also
liable of issuing Demand draft ,Telegraph transfer ,Postal order and Traveller cheques.
SEIKH.UMER KHALID:
He is the branch manager and responsible to control all the activities in the branch. His job is
to implement policies of Organization and bring revenue in the bank. He told me about basic
earning of the bank and local clearing and intercity clearing.
HASAN SB:
He is a Cashier in this branch and his duty is to handle deposit and receipts of
cash. He told me how to deposit cash and receive the cash and enter data in computer orally.
And tell me different techniques of a cheque which one is cash .
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5.4.3 WEEKLY TIME TABLES

WEEK 1 (22-07-2013 to 26-07-2013)
Department name: customer service
Supervisor name: SAMREEN REHMAT
Date
Activities
22-07-2013
Introduction of all departments staff membersaand learned about the

system and procedures used in the branch. I learn how to fill deposit
slips.
23-07-2013
She taught me about how to attend the customers call and how to
check balance of account holders from the system and told them
about their current balance account. I also filled the deposit slips
24-07-2013
I learned about how to fill Online fund transfer form and my

supervisor told me about charges of internal fund transfer Online and
I also learned how to open different types of accounts
25-07-2013
She taught me how to fill different types of cheques and how to fill
the cheques of different customers who dont know to fill the
cheques.
26-07-2013
I learned about charges of different products like cheque book

charges,
Demand Draft charges , Online fund transfer charges and T.T
charges.
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WEEK 2 (29-07-2013 to 2-08-2013)

Department name: Deposit and Customer service department.
Supervisor name: Miss. SAMREEN REHMAT.
Date
Activities
29-07-2013
I made scroll of utility bills and record the foreign remittance

amount in register. I also fill the account opening forms put stamps
on these forms and calculate the amount of utility bills
30-07-2013
. I call to list of customers to bring their I.D card copy and receive
their ATM VISA DEBIT cards. I also learned about how to fill
Online fund transfer form.
31-07-2013
I learned about how to fill account opening application form and

learned about requirements that are necessary for account opening
and she told me about importance of NADRA Verification system
taught me KYC form.
1-08-2013
Opened current accounts of three customers and fill their account

opening forms and attached necessary requirements with the form
for example CNIC card of next of kin ,mother indemnity form,
KYC form
2-08-2013
. I filled two forms of BBA account and stamping on these forms

under supervision of my supervisor. I also issued ATM cards to
customers and record their signatures on ATM register.
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WEEK 3 (05-08-2013 to 09-08-2013)

DEPT. NAME: cash department
Supervisor name: Sir HASSAN
Date
5-08-2013
6-08-2013
Activities
This week start with the new seasonal activity names fresh cash .sir
Hassan told me about the entries of new cash on new cash register.
Secondly made the list of account holder qotta.
I filled deposit slips and cheques of those customers who are unable to
fill their cheques.and also mange fresh cash distribution
7-08-2013
Last working day before Eid was very crucial for me. Because every
person wants fresh cash as much as quick. so this day the main activity
was distribution of f.cash.
08-08-2013
EID HOLIDAY
09-08-2013
EID HOLIDAY
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WEEK 4 (12-08-2013 to 16-08-2013)

DEPT. NAME: OPERATION DEPARTMENT
Supervisor name: Miss. NADIA AFZAL
Date
12-08-2013
13-08-2013
14-08-2013
15-08-2013
16-08-2013
Activities
I filled the online My supervisor taught me about clearing of cheques
and types of clearing of cheques and about clearing house (NIFT).She
also told me Rupee Traveler Cheque and I also filled debit credit slips.
e slips and record entries of ATM cards.
I learned how to fill the debit credit slips by operation manger and
told about stamps ,she also told me reasons of dishonor of cheque.
INDIPANDANS DAY
I record the entries of new cheques books in the register. I also called
customers and asked them to receive their VISA BEBIT card.
I learned about BANCA ASSURANCE and record the entries of

foreign remittance in the register and make deposit slips. I also
calculate the amount of utility bills with calculator.
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WEEK 5 (19-08-2013 to 23-08-2013)

DEPT. NAME: CLEARING AND REMITTANCE DEPARTMENT
Supervisor name: Sir. WAQAR SAB
Date
Activities
19-08-2013
My supervisor taught me about how to send cheques for local clearing

and intercity clearing. I also filled Demand Draft form Postal Order
form.
20-08-2013
I filled online slips and deposit slips. Record foreign remittance

amounts in the register. My supervisor also told me about clearing
stamps.
21-08-2013
I learnt use of NADRA VERISYS and print out different verifications.

Issued cheque books to customers and record them in the register . Open
a current account and BBA account.
22-08-2013
I filled online internal transfer forms and told the customers about its
charges. Supervisor told me about Banca assurance policy and I
convince different customers for BANCA ASSURANCE company.
23-08-2013
I opened a current account and joint account. I also filled deposit slips
and online fund transfer slips. My supervisor told me about posting
stamps.
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WEEK 6 (26-08-2013 to 30-08-2013)

DEPT NAME: CASH DEPARTMENT.
Supervisor name: Mr. HASAN & Mr.WAQAR
Date
Activities
26-08-2013
I learned about procedure of clearing and posting of Cheques. Make

deposit slips. Make online slips. My supervisor told me about charges
of local city and intercity clearing cheques and told about
requirements that are necessary for transferring of money.
27-08-2013
My supervisor told me about basic functions of cash department and I

filled the deposit slips.
28-08-2013
I learned about NIFT institution which deals the clearing of cheques.I

also learned about scanning of cheques and record the entries of new
cheque books.
29-08-2013
I went with branch manager for marketing and he told me about the
significant of marketing . Make the entries of clearing cheques in the
register.
30-08-2013
Affix stamps on account opening forms. Make the entries of new

accounts and record new cheque books in the register. And reviewing
those forma that return from main office. and correct the
discrepancies.
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5.4.4 DEPARTMENTS WHERE I PERFORMED MY INTERNSHIP

1)
2)
3)
OPERATION DEPARTMENT
REMITTANCE DEPARTMENT
CLEARING DEPARTMENT
OPERATIONS DEPARTMENT
In Operation department NadiaAfzal is an Operation manager. She told me different
nature of accounts which are followings:
NATURE OF ACCOUNTS
1) .CURRENT ACCOUNT:
Current account is the most common type of account used by most of people. During my
internship I opened so many current accounts and filled their forms and necessary
requirements.
2) .PLS SAVING BANK ACCOUNT:
I opened some of PLS saving during my internship. In this case customer can get profit on
his/her deposit. Seven days notice is required for withdraw the cash in this particular
account.
3) -SAVING 365 ACCOUNT
This account is also used for saving purposes. I opened one SAVING 365 ACCOUNT
during my internship.
4) -KHUSHALI BACHAT ACCOUNT:
It is a saving type account and an account holder can get profit on his investment @8% per
year.
5) -BASIC BANKING A/C (BBA)
BBA account mostly used by salaried persons.
It is a single natured A/C.
50 rupees are to be deducted if balance is below 10000 PKR.
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ACCOUNT OPENING PROCEDURE:

Account opening procedure is following which I learned during my internship period.
CNIC copy of applicant

Copy of next of kin of applicant
Fill the application form
Fill the KYC form
Signatures of applicant at necessary place at form
Stamping on form
Send the form to head office
Issue account number by head office
Applicant deposit cash in his account
Issue cheque book by head office Karachi
CLOSING OF AN ACCOUNT
These reasons are following below:
Customer can close his account by giving application to bank.
If customer has no money and unable to run the account.
Bankruptcy of bank in this situation accounts are closed.
If an account contain nil balance or not up to the requirements of rules.
CLEARING DEPARTMENT
In clearing department Sir WAQAR told me about clearing of bank instrument. In clearing
department I learnt about local clearing intercity clearing and charges of these types.
MY LEARNING IN CLEARING DEPARTMENT:
I learned the role of clearing house NIFT
I learned about the functions of NIFT
I learned about local clearing procedure and intercity clearing procdure.
I learned the use of stamps which are used in clearing.
I also learned about how to send a cheque for clearing
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REMITTANCE DEPARTMENT:
Remittance is transfer of funds from one place to another or from one person to another and
from one country
5.4.5 ACTIVITIES DONE AND LEARNED BY ME
Symbols software:
Before Symbols software MIB software was used to perform all operational activities in
MCB. But it was old and not up to standard software so MCB bank introduced a new
software SYMBOLS which is very useful for handling operational activities. Symbols
are performing two main categories which are DEPOSITS and KERNAL. Both categories
perform many numbers of tasks . Single employee can not perform all the tasks. Employees
have access on the tasks according to their position and remaining tasks are not accessible
for that employee. I worked on this software and learned following things:
Deposit category:
These tasks are as follows which are performed in this category:
Deposits (credit the customers account)

Withdrawals (debit the customers account)
Account ceasing
Closing of account
Put the repress on the account
Account history (information about all the debit and credit transaction, account
balance etc.)
Access of employees:
Only Mr. HASAN (Cashier) has the access of deposit that is to credit the account of
customer.
Sir HASAN also (Cashier) has access on withdrawals that is to debit the account of
customers.
Miss. NADIA AFZAL has the access on closing the accounts of the customers in this
branch.
Miss. SAMREEN REHMAT has access on putting restrains on customers accounts
and account ceasing in this branch.
KERNAL:
KERNAL category contains all necessary information about customers. All
information about customers is placed and saved in the KERNAL category. When account
opening manager opens the account of any customer then he enters all the information of
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customer in the client information cell and client information cell converts this information
into KERNAL.
Filling of cheques:
Cheque is very important instrument in the bank. So cheques should be
filled with attention is very necessary. Filling of cheque is not easy but if you fill with
concentration it is not tough. Some customers came in the branch who did not know that
how to fill the cheques then supervisor asked to me to fill the cheques of those customers. I
filled the many numbers of cheques of those customers who are all drawings persons during
my internship period. First of all I wrote the date on the cheque and title of account. After
that I wrote the amount in alphabets as well as in figures then gave the cheque to customer
for signatures. They signed two signatures on the back side of cheque and one signature on
the front of cheque. Some customers could not do the signatures I took their thumb signs on
the cheque at the place of signatures. Some customers who had shaky signatures I cancelled
their cheque. My supervisor taught me very well.
Cancellation of cheques:
I learned about the conditions in which a cheque can be dishonor or cancelled. I got this
information from Miss. SAMREEN REHMAT. These situations are as follows:
My supervisor told me that post- dated cheques cannot be cashed. Post- dated
cheques are those cheques which have date of some future time period.
I learned that mutilated cheques are not acceptable by the bank and these cheques
are cancelled by bank. Mutilated cheques are those cheques that are in condition of
wear and tear .
I learned that the cheque which amount is differed in words and figures can not be
cashed and I also cancelled stale cheque which was six month old dated cheque. I
cancelled so many cheques of wrong signatures ,4 stale cheques, 3 mutilated cheques
and 7 post-dated cheques in my internship period.
Make deposit slips:

This is that activity which I performed almost daily and most time during my internship. I
filled so many deposit slips in a day . Method of filling deposit slip was that first of all I
wrote branch code 1471 on the left side corner and then date on right side after that I asked
account no. from customer and wrote it in account number row and also wrote the account
title above the account number row then I selected account type among three types current
account, saving and business . I ticked on current account because customer account was
current account after that I select mode of currency PKR among four types . Then I asked
the customer that what he should want to deposit either cash or cheque. He told me he
wanted to deposit cash then I tick mark on cash and wrote the amount in figures and words
both at their particular place. After that I wrote MCB at slip where it was necessary .Then I
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asked him to sign on the slip and deposit it in cash department. I also filled so many slips of
cheque deposit in that case mention cheque number and branch name is necessary from
where cheque is issued. In this case other things are same as well as cash deposit except
cheque number and branch name of drawn cheque. Hundreds of deposit slips are filled by
me during my internship.
LEARNING OF SBP (State Bank of Pakistan) CODES:
State Bank of Pakistan has issued various codes for various types of customers and clients
that are necessary for account opening and written on account opening forms. I used those
codes in my internship which are followings:
499 is a code for business man person. The code for salary person is 601.
603 is a code for zakat mustakeen, widows, house wives and students.
602 is a code for self- employed person.
601 is a code for salaried person.
Make fund transfer slips:

This task was that in which I faced so many difficulty in the start due to enough knowledge
about charges. This particular task was given to me by SIR WAQAR who was the clearing
officer in that branch. He told me about how to charge for internal fund transfer and how to
fill this slip in detail. After some practice it was very easy and interesting job for me. In a
single day I filled so many internal fund transfer slips. Method of filling of this slip is that
first of all I wrote the branch name Allahabad then branch code 1471 after this date mode of
currency PKR and amount in figures and words both. After this I mentioned the following
things on the slip 1-Beneficiary name 2-Beneficiary address 3-Account number of
beneficiary 4-branch code and name of beneficiary 5-at the end purpose of remittance. After
this I filled second part of the slip and wrote the name and account number of the sender I
also mentioned the CNIC NO. in so many slips then I wrote the charges of amount of
remittance and asked the sender to sign on two place applicant signatures. After this process
I asked applicant to go cashier and deposit cash with charges and receive applicant copy for
record. I did this job so many time during my internship and learned so many things.
DAK RECEIVED ENTRIES
Miss. SAMREEN REHMAT assigned me this particular task of receiving DAK because it is
very necessary for any banker. So I received many of DAK and made the entries in the
register. After receiving any DAK I affixed the stamp of received on it and record entries in
the register.
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ATM scrolls:
Miss. SAMREEN REHMAT was assigned me this particular task to record the ATM
transaction scrolls which contained the information about transaction record like transaction
date and time ,number of transaction ,serial number and amount . I enter all this necessary
information in the register. I did this task 5 to 6 times during my whole internship. This was
very interesting job for me.
CHEQUE BOOK ENTRIES:
Miss. NADIA AFZAL assigned me this task to enter the new cheque books in the register
and it is very useful for me. The every entry of cheque book was contained following
information 1- Applying date and receiving date of cheque book 2- Account title of cheque
book 3- account number and the entry date.
REQUISITION OF CHEQUE BOOK:
Miss. NADIA AFZAL assigned me this task and asked me to attach the cheque book
requisitions with cheque books. Requisition of cheque books are seprated form from account
opening form,This was very difficult task to find the cheque book requisitions as many of
the cheque book requisitions were lost due to mishandling. I attached the requisitions of
those which I found record them in register.
OPEN CURRENT ACCOUNT:
Mostly people have desired to open the current account so my supervisor Miss. SAMREEN
REHMAT was assigned to me this particular task of opening current account .During my
internship period I had opened so many current accounts and some of other account like 3
BBA accounts and one business account. For opening current account I asked the customer
about his information and filled the account opening form and then I asked him to signatures
on every place at the form where this was mandatory. I took his signatures on following at
form 1- Signatures on specimen card 2- signatures at terms and conditions 3- Signatures on
KYC form 4-Signatures on cheque book requisition. After this I took the copy of CNIC card
and copy of next of kin and attached it with form of applicant . After this I got NADRA
verification from Miss. NADIA and attached it with form then complete the form and
stamping on the form. Then I signed from branch manager on the form and send it head
office for issuing account number.
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DEALING WITH ZAKAT MUSTAHKEEN CUSTOMERS:

This task was issued to me by Miss. SAMREEN REHMAT to fill the Zakat Mustahkeen
opening account application forms and I made the deposit slips to deposit the cheques of
customers. In those days there was so much work load in the bank because of EID ULFITTAR. Zakat committee was provided the crossed cheques to the customers and
customers were coming in the branch for receiving cash. It was necessary to open the
accounts of all Zakat customers because they all had the crossed cheques and to cash the
crossed cheques it was necessary to deposit the cheque in the account. These customers are
mostly illiterate customers and guide them was not easy task.
ENTRIES OF NEW OPENING ACCOUNTS:
This special task was assigned to me by Miss. NADIA AFZAL who was the Operation
manager at this branch. I entered the information of new accounts in the record register. I
wrote the following information in the register 1- Account title 2- Account number 3- Date
of account opening in the register. I did this work 3 to 4 times during my whole internship
period.
Attached the account opening forms in register:
This necessary task was assigned to me by Miss. SAMREEN REHMAT who was the C.S.O
at this branch. It was a file type big size register in which I attached the account opening
application forms with the GUM. This was very important to put forms in the folder for
record keeping.
5.4.6 SUMMARY OF LEARNING

5.4.6.1 What skills and qualifications you think that you have gained from the
internship
I gained so many skills and qualification during my internship which are followings as:
I learned how to work under pressure of seniors and work load during my internship
period.
I boost up my communication skills by doing work in bank where communication

skills are very necessary . I deal so many variety of customers during internship.
I learned negotiation skills from branch manager that is very necessary and important
for any banker and marketer.
During my internship the most important skill which I gained is a work with teams .
Work with teams increase confidence level and fast the working skills.
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I also learned how to co-operate with each other in an organization and how to
handle any conflict in the organization.
I attained the qualification how to work in banking sector and how to perform
operations in bank.
BY doing internship in MCB Allahabad I have skills of filling cheque, internal fund
transfer online, pay order slips and filling of account opening forms and many other
activities which are performed in a bank.
I also got management skills during my fruitful internship period.
I have learned how to operate SYMBOLS software in MCB and I worked on this
software .
I also gained knowledge about how to cancel the ATM VISA DEBIT card and how
to use this card and told the customers about use of it.
I gained knowledge of deposit and withdraws of cash during my internship period.
5.4.6.2 What kind of responsibilities you have undertaken during the internship
period?
I have performed so many responsibilities in my internship which are following as:
I have performed the responsibility of filling deposit slips and it is very common and
necessary responsibility in the bank.
I have performed the responsibility of filling cheques during my internship period.
I have performed the duty of dealing of customers and clients.
I have performed the responsibility of filling Online internal fund transfer slips in
my internship.
I have done the responsibility of DAK receiving during my internship.
I have done the record of entries of new opening account in register.
I have performed the duty of filling account opening form during my internship.
I have performed the duty of affixing stamps on the forms.
I have performed the duty of marketing of MCB products.
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5.4.6.3 How do you think the internship will influence your future career plans?
I think that internship will influence my future career plans in the following ways:
I am doing of degree MBA and I want to become a good banker in my future .

Before doing internship I know nothing about practical work of bank . After doing
my internship I gained a lot of experience of banking field and now I can perform the
basic functions of a bank.
My work experience in MCB Allahabad boost up my confidence for getting job in

bank .Now I will avail a good job in my future after completion of my degree.
I learned the very important skill of relationship building with people in my

internship . I also got knowledge of relationship in future life. And I realized that
how to use the relations in my life. Good relations are key components of successful
life for a person.
5.4.6.4 How do you think the internship activities that you carried out are correlated
with your classroom knowledge?
Activities which I have performed in my internship period I examine that most of activities
are correlated with the knowledge of classroom but some are not correlated. Being a HRM
specialization student I have studied the subject of Training And Development,
Compensation& Reward Management, Performance Management but I saw the practical
use of these subjects in the bank .for example internal alignment system, how performance
be evaluated of an employee ,training need assessment also measured. and I have also
studied the different types of cheques in my class but I utilized them practically in bank. I
have studied about account opening in the books but I did it practically in the bank . Some of
activities are not correlated with the classroom knowledge traditionally method are used to
acquiring customers not use proper marketing tools.
6 Conclusions of the report
6.1 A summary of key conclusions derived from the internship experience.
I concluded after completion of my internship period is that the environment of MCB
Allahabad is very impressive and reflect the good image of whole organization MCB .
Employees of MCB Allahabad are very co-operative with each other and support me in
whole of my internship. I also concluded that in the light of SWOT analysis MCB bank is
playing a very vital role in the economy of Pakistan due its largest network in Pakistan and
other countries. MCB bank is working very well but there are some deficiencies are also
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exists like shortage of work force due to its low salaries , not proper use of technology etc .
But employees of MCB Allahabad branch are very efficient and loyal with their
organization. They help me very well and it was very fruitful period for me in MCB . I
learned so many professional skills after doing my internship period.
6.2
General observations
company/institution operates
about
the
sector
in
which
your
internship
General observation about MCB after doing my internship is that MCB Allahabad branch
is serving very well and is providing services to people of that area. Employees are
committed and worked with dedication. Mostly people are satisfied with its services but
some customers are not satisfied due its high service charges . Environment of this branch is
very good customer care is the first priority of the employees of this particular branch but
there is a lack of employees and necessary equipment for example printer. But overall
performance of MCB 1471 is very well and it is very memorable for me.
6.3 SWOT ANALYSIS:

SWOT analysis represents the analysis of Strengths, Weaknesses, Opportunities and Threats
of the organization. Strengths and weaknesses represents the internal analysis of the
organization and Opportunities and Threats represents the external analysis.
STRNGTHS:
One of the major strength of MCB is the secure and safe investment venture.
The largest network of ONLINE branches in all over the Pakistan.
The oldest banking network with its old existing customers.
Highly technological and highly equipped banking network.
MCB is focusing on consumerism and excellent service quality.
Proper training and development of employees .
Attractive and strong products and services of MCB.
Employees satisfaction and complete supervision of employees at every level.
WEAKNESSES:
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Non aggressive marketing campaigns against its rivals.
Increasing turn- over rate of employees due to its improper reward and promotion
system.
Ineffective hiring and firing system of employees .
Unclear product differentiation .
Networking problem in ATM machines.
Mismanagement of time and excessive work load on employees.
Less numbers of branches in other countries.
, Opportunities:
Incorporation of more foreign branches in developing countries.
Increasing trend of depositing cash in banks and MCB is the oldest domestic bank
and people trust on MCB.
Rapid growth in industrial sector .
New improved technology is source of customer satisfaction and opportunity for

MCB.
Centralization in MCB is a great opportunity for customers as well as MCB bank.
THREATS:
Unstable government is a big threat for MCB .
Increasing competition in banking sector and MCB Allahabad is facing very tough
competition now a-days.
Increasing of technology adoption by rivals of MCB.
New banks entering in the market is a huge threat.
Low price services providing by competitor.
7.Recommendations:
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There are some recommendations to overcome the weaknesses of MCB bank. These are
following as:
MCB Allahabad branch is located near the industry area so it should establish
Advance Department .
MCB 1471 branch should hire the more staff members and reduced the work load
and satisfy the customers .
This particular branch has a need of ATM machine and higher authority should
provide it ATM machine.
MCB bank should conduct seminars and training and development programs and
enhance the working skills of employees.
MCB bank should introduced attractive and less imitate able products to compete
with competitors.
MCB bank should increase the salaries of its employees so that they work with
dedication.
It should launch attractive marketing campaigns in the competition of rivals.
MCB should provide sufficient funds for maintains of equipment.
It should start evening shift for businessmen till 9:00 pm.

It should provide better working environment and should remove tussle among
higher level employees and low level employees.
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8. References:
www.google.com
www.mcb.com.pk
info@mcb.com.pk
investor.relations@mcb.com.pk
Mcb1471@mcb.com.pk
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internship report submitted to the faculty of management and administrative

Department Of Management Sciences (MBA 3.5)

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Department Of Management Sciences (MBA 3.5)

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I dedicate this effort to my parents who provided me the

Department Of Management Sciences (MBA 3.5)

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Introduction of MCB Limited

Business volume and success stories

MCB performance over view

Product and services

Political and legal environment

Contribution of organization toward economic development

Some important ratio over view

Organization hierarchy chart

Introduction of MCB Allahabad branch

Introduction of all department

Comments on organization structure

Weekly time table

Department where I performed my internship

Department Of Management Sciences (MBA 3.5)

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5.1 Introduction of MCB Bank Limited

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Values of MCB Bank

Department Of Management Sciences (MBA 3.5)

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5.2.3 Business volume and success stories of MCB

Department Of Management Sciences (MBA 3.5)

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MCB PERFORMED IN 1QCY13:

Department Of Management Sciences (MBA 3.5)

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Best Bank in Pakistan

2012 The Asset Triple A :

Best Domestic Bank- pakistan

CSR Business Excellence Award

2011 CFA Association Pakistan:

Most Stable Bank of the Year

2011 CFA Association Pakistan:

Best Bank of the Year

2011 Euro money:

Best Bank in Pakistan

2011 ICAP / ICMAP:

BCR Award 2010 - Banking Sector

Joint 2nd Runner-up for BCR 2010

2010 The Asian Banker:

Strongest Bank in Pakistan

2010 The Asian Banker:

Leadership Achievement Award

Best Bank Led MMT Service

2010 ICAP / ICMAP:

BCR Award 2009 - Banking Sector