EXPERTISE

Windows Server
Administration
Windows Client
Administration
Exchange Server
Administration
Active Directory
Management
Lotus Notes/Domino
Administration
Group Policy
Systems Operations and
Configuration
Corporate Standard
Operating System build
design, development and
deployment
ITIL & MOF Concepts
Planning and
Implementation of
Software and Hardware
Upgrade Projects
Blackberry Server
Administration

Saud Hassan Kazia

IT Helpdesk Technician/Supervisor
+974 7745 4225 | saudkazia@gmail.com | Old Al Ghanim, Doha, Qatar

PERSONAL SUMMARY
An energetic, self-motivated Microsoft Certified Systems Engineer qualified to effectively
plan, imzplement, maintain and support servers and workstations in a wide range of
computing environments with Windows 2003 Server/Server 2008 R2 integrated family of
server products and beyond. Having over 15 years of various IT experience with over 5 years
of designing and executing various Microsoft and other technologies.

PROJECT HISTORY
Planned and executed the installation, upgrade and deployment of:

Helpdesk (ManageEngine
ServiceDeskPlus)
Spam Filter & SMTP Gateway
(MailMarshal)
Email Server (Exchange 2003/2010)
Mail Archiving solution (MimeCast)
Configuration Manager (SCCM 2007 SP2)
IT requirements for office relocation
Active Directory Infrastructure
Group Policy for Servers and Clients
Windows Software Update Services
(WSUS)

ISP communication lines (UAE, Saudi

Arabia, India)
Nortel/Avaya Enterprise level PABX
systems
Unified Communications (OCS 2007. Lync
2010)
VPN (Juniper Network Connect and Junos
Pulse on Juniper SA devices)
Windows Server 2003/2008 R2 operating
systems
Virtualization environments (Hyper-V)
other software, hardware, and network
devices

WORK EXPERIENCE
Fosroc International Ltd. (www.fosroc.com)
IT Helpdesk Technician & Deputy IT Helpdesk Manager

Jan 2009 Mar 2014

Smartphone Configuration
Helpdesk Administration

Reporting to the Group IT Operations Manager, I was in charge of the Helpdesk

administration as well as ensuring project design and execution and operational support for
mainly Microsoft Technologies in an enterprise of 18 operating companies across the globe

Incident
Management/Assessment
Microsoft Office 2007 | 2010
| 2013
Word, Excel, PowerPoint,
Outlook etc.
Virtualization
Hyper-V 2008 R2 | 2012
Spam Control Systems
MimeCast | MailMarshal
Basic Network
Troubleshooting

Designed and executed the installation of Microsoft Office Communications Server (OCS
2007) and upgrade to Lync 2010
Trouble-shoot various OCS/Lync/Exchange/AD and related problems and incidents
ensuring minimum business impact
Collaborated with Microsoft consultants in realizing Proof of Concepts
Designed and executed Microsoft Exchange 2003 to 2010 upgrade
Designed and executed Microsoft Active Directory infrastructure upgrade from 2003 to
2008 r2
Held workshops with Microsoft consultants for designing projects and knowledge sharing
Designed and executed the installation of SCCM 2007 and upgraded service packs in
single primary site server and 18 secondary sites
Supported the administration of SharePoint 2007 and 2010

Systems & Network

monitoring
Systems Administration
Backup Administration
Document Management
SharePoint 2007 | 2010
End user support and
communication
Remote assistance
Patch Management
Software Update
Management
Professional quality
documentation
Installation and rebuild of
Servers
Configuration of hardware,
peripherals
Process and Procedures
Development and
Implementation
IT Coordination
Creation & Deletion of
accounts

Fosroc International Ltd. (www.fosroc.com)

IT Helpdesk Coordinator

Reporting to the IT Helpdesk Manager, I was involved in front-line helpdesk support as well
as supporting the deployment team in continuing the Project Springboard deployment.
Supported the deployment and ERP teams in pre and post live support for hundreds of
users in various geographical locations
Created Active Directory users and migrated accounts from Lotus Notes to Exchange
Collaborated on and contributed in creating professional technical documentation
including guides, procedures, policies, and checklists
Closed hundreds of IT Helpdesk Requests ensuring timely response and meeting or
exceeding the SLA percentage set by the Group IT Operations Manager
Assisted Database administrator in supporting the Helpdesk SQL Database
Coordinated with local IT in assisting deployment of desktops and laptops after go live of
Project for the location
Fosroc International Ltd. (www.fosroc.com)
Deployment Support Engineer

Coordinated with local IT in discovery of hardware and software for hundreds of

desktops and laptops
Created and migrated (from Lotus Notes to Exchange) hundreds of user accounts ensure
compliance with company naming conventions and standards
End user pre and post live support during phased deployment
Network discovery, monitoring, and support in upgrade of ISP lines
Closed hundreds of IT Helpdesk Requests on ManageEngine ServicedeskPlus
Supported the deployment team in the preparation of servers and in their deployment
needs
Supported a dozen contract technicians in validating deployed machines (in remote
locations) in order to ensure quality deployment
Setup pre and post deployment build checklists in Microsoft Access 2007 to easily track
the deploymentCollaborated on and contributed in creating professional technical
documentation including guides, procedures, policies, and checklists
Closed hundreds of IT Helpdesk Requests ensuring timely response and meeting or
exceeding the SLA percentage set by the Group IT Operations Manager
Assisted Database administrator in supporting the Helpdesk SQL Database
Coordinated with local IT in assisting deployment of desktops and laptops after go live of
Project for the location

EDUCATION & CERTIFICATION

DOB : 04/04/1981

Microsoft Certified Systems Engineer (MCSE 2003)

Driving License : UAE/India

Taipei American School, Taipei, Taiwan

1st to 12th Grades | High School Diploma, June 1999

Languages:
English, Hindi, Urdu
Marital Status: Married

May 2007 June 2008

Reporting to the IT Helpdesk Manager, I was involved in front-line helpdesk support as well
as supporting the deployment team in continuing the Project Springboard deployment.

PERSONAL INFORMATION

Nationality: Indian

June 2008 Jan 2009

June 2006
Aug 1987 June 1999

INTERESTS
Being the father of two small girls, I am always kept busy with their antics when I am at home.
I enjoy keeping up with the latest technology and trends and reading up on and discussing IT
news. I occasionally design websites and do some graphic designing.