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Nolan G.

North Las Vegas, Nevada 89031

Cell 702.738.8154

Field Service Engineer RTW Incorporated from 2006 to 2014
Installed, configured and preventive maintenance of laser, thermal, dot matrix and line printers
from, HP, Lexmark, IBM, Tally, Printronix, Okidata, Epson, Boca, Data South.
Repaired, installed, configured IBM point of sales, personal computer based point of sale
equipment and also worked on Mintronix and Micros equipment.
Tested faulty equipment using knowledge of functional operations and electronic systems to
diagnose the cause of a malfunction, replace defective wiring, subassemblies or mechanical
assemblies using hand tools.
Aligned, adjusted, and calibrated equipment according to specifications.
Research to repair logic boards, power supplies and LCD panels. Using soldering techniques and
replacing components to lower cost. Use the internet to find suppliers for less costly parts,
components and subassemblies.
Responsible for setting a work schedule and maintaining a large diverse parts inventory.
Worked with end users, help desks, other vendors to troubleshoot and solve problems with
equipment, software, configurations, or other sources of problems.
Diagnosed problems over the phone.
Travelled to clients for on-site repairs and in shop repairs.
Customer Service Engineer Connecting Point from 2002 to 2006
Primary on-site maintenance of printers from IBM, Lexmark, HP, Tally, Printronics,
Dataproducts, Decision Data, Memorex\Telex, Genicom, Okidata, Epson, Fargo, BocaData South,
Delphi, Fujitsu, Texas Instruments, IER Instruments, and many more.
Worked on Micros, IBM and PC based Point of Sales Equipment.
Strong emphasis on customer service being the primary focus.
Senior Customer Service Engineer Decision One from 1994 to 2002
Installed, upgraded, troubleshoot and repaired networks, personal computers and servers from
Sun, IBM, Compaq, HP, Dell, DEC, Digital, ALR, Packard Bell and many others.
Configured and installed software, both customers and off the shelf applications from Microsoft
and many others.
Install or upgrade equipment according to customers specifications including personal computers,
printers, network servers and routers.
Field Service Engineer Decision Data from 1977 to 1994
Formally Servcom/Idea Servcom/ITT Servcom/ITT Courier/Courier. Same as Decision One above
US Air Force, Ssgt, E-5, Electronic Counter Measures 1970-1977
Worked on Electronic Warfare Systems on aircraft. Then responsible as shift supervisor, distribute
work load, making sure work done satisfactory. HONORABLY DISCHARGED
2003 Okidata C7000/C9000 Service Training
2000 World Span Software and Hardware Training
1999 Sun Microsystems, Analytical Trouble Shooting Workshop
1999 Sun Microsystems, SPAC Multi-Processor Deskside/Data Center Maintenance
1998 Sun Microsystems for Sparc Desktop, System Maintenance and Solaris 2.x Essentials
1996 Compaq Factory Training for System Network Technologies and
Servicing Compaq Products.
19871992 ITT Courier/Idea Servcom - Dataproducts, LX455, LZR 1560, LB Series Printers.
13000 Series Printers, Okidata Printers, Concert Controllers, Kentec K2+/K3 Printers, IBM System
34, Honeywell C700, IBM remote 3270 Equipment. Advanced Terminal Controllers, Printers
III/IV, and Customer Relations
1985 Associate Degree in Applied Science, College of Southern Nevada
1972-1975 University of Maryland in England-General Studies, 66 credit hours
1970-1977 US Air Force-Basic Electronics and Electronic Counter Measures plus many training
classes each year and on the job training.