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MICHAEL BISCARDI

3705 Marbury Court


Land o Lakes, Fl 34639

813-948-1928 (H)

PROFESSIONAL EXPERIENCE

04/08 to 10/31/08- (Office closed)


SallieMae Financial
Call Center Representative-Financial
1 Responsible for making contact with customers on their delinquent accounts.
2 Handled RV loans, personal loans and mortgages loans.
3 Also high administrative and multi-tasking skills applied.
4 Managed incoming and outbound calls.
5 Supplied exceptional customer service skills to SallieMae customers.

1/05 to 1/08
HSBC, Tampa, Florida
Collections Representative
6 Responsible for making contact with all responsible parties on mortgage loans
through telephonic communication in order to determine the case of delinquency.
7 Provided assistance and suggestions in the plan development to reinstate the bank
customer s obligations through either repayment arrangements or other integrity
sales initiatives.

7/00 to 12/04
JP Morgan Chase, Tampa, Florida
Fraud Specialist
8 Diversified experience and knowledge in researching and analyzing fraudulent
credit card activity.
9 Provided excellent communication skills with incoming/outgoing calls from
customers and merchants in a high volume ACD phone unit.
10 Acted as liaison between customers and other Chase departments.
11 Proven knowledge of all queues that have been developed in the detection of
credit card fraud.
12 Thorough knowledge of Chase card members services polices and procedures.
13 Nominated for outstanding service award for 2001 and I attended services in New
York City March 2002.

10/95 to 06/00
CHASE, Hicksville, NY
Collection Specialist
14 Analyzed fraudulent credit card activity.
15 Contacted cardholders to determine possible credit card fraud activity.
16 Solved customer s problems and inquiries.
17 Liaison to customers and other Chase departments.

3/94 to 10/95
CHASE, Hicksville, NY
Fraud Specialist
18 Researched and analyzed credit card activity
19 Contacted cardholders to address possible fraudulent activity
20 Trained new hires in all aspects of fraud detection
21 Handled incoming calls from customers and merchants in a high volume ACD
phone unit.

11/92 to 3/94
CITICORP, Melville, NY
Operations Specialist
22 Knowledge of all queues that have been developed in the detection of credit card
fraud.
23 Worked on 30 queues daily.
24 Trained new hired staff.
25 Produced MIS for upper management.

EDUCATION

Newfield High School, Selden, NY


Graduated, June 1992

SKILLS

Microsoft Office, Internet Tools, PC, ACD, CRT, FDR, DAVOX, SMARTBUTTONS and
Training