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3 Borboleta St Mob: 0433 562 274

Tarneit VIC 3029 Email: timcy_khurana@yahoo.com

Riya Chopra

Objective
I am seeking a challenging position, which enables me to utilize my customer service,
sales & experience. My communication skills are inclusive of the ability to inform advice
and interpret different viewpoints to act. My analytical ability, interpersonal skills and
proactive work style will enable me to contribute to an organization with a results focus
within a sound value system.

I am an innovative and result-driven professional with over four years record of success
in field Customer Service and Sales. I am looking for a full time employment position
with an organization that acknowledges dedication and ambition in its employees.

KEY AREAS OF EXPERTISE

• Team Building & Performance Management


• Problem Identification & Resolution Customer Relationship Management
• Excellent Phone Manners
• Great listening Skills

PERSONAL STRENGTHS

• Motivator, decision maker, problem solver and team player


• Proficient, resourceful, result-oriented, energetic, assertive & diligent Strong
entrepreneurial abilities.
• Great Time Management Skills And Proactive In Work
• Excellent planning, coordination, time management, supervision and
organisational skills
• Ability to maintain productive relationship with subordinates and superiors
• Enjoy working within a fast-paced and challenging environment
• Zeal to learn, adaptability, grasping capacity
• Attention to Detail
EDUCATION

Bachelor of Arts
2005-2007, Delhi University, India

Diploma in Nursery Teacher Training (Primary classes)


2005, Delhi University, India

Professional Experience

April 2009 – Sep 2009 Service Stream Pty Ltd

Customer Service Representative

• Handling large number of inbound calls for Vodafone Post- Paid and Prepaid
Mobile Customers
• Ensuring prompt resolution to client’s queries with in the service level
• Building rapport and maintaining the business relationship with customers
• Helping customers activating their sim cards and dictating their bills if they are
unsure
• Maintaining Quality and Average Handling time of the call
• Effective communication with mangers and team leaders
• Work as a team member in high pressure, high volume work environment with
less supervision
• Updating client’s records on the database
March 2008- Feb 2009 Met Life India Insurance Pty Limited

Collection Officer

• Calling customers to confirm the overdue payments.


• Liaising with sales rep frequently
• Processing credits for the customers
• Updating and maintaining debtor’s database and keeping records of all
transactions
• Follow up and resolve queries of customers
• Monthly reporting to my manager
• Sending overdue letters to the customers and then ringing them to confirm that
they have received the letter and getting promise to pay ASAP

Jan 2007-Feb 2008 Airtel Telecommunications


Services

Customer Service Executive

• Receiving Inbound Calls from customers all over India


• Providing with First Call Solution
• Solving customer queries in regards to billing.
• Cross selling various products to customers
• Providing and meeting the expectations of customer’s in
• Regards to their queries

Achievements

• Promoted to Care Touch (Corporate Department with-in 4 months in Airtel)


• Highest Sales for 3 consecutive months.
• Best Sales Agent Award.
Non- technical Skills

• Outstanding communication skills both written and verbal


• Sound accounts / administration skills.
• Excellent time management skills and ability to work to deadlines.
• Excellent accuracy and attention to detail.
• The ability to think outside the square
• Friendly and always enthusiastic to learn new things
• Self motivated with a strong sense of responsibility

Interest

• Doing research on Internet, volunteering for charities and playing tennis.

Reference –Gaurav chopra


Position –Direct connect(CSR)

Related Interests