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DONALD JONES

4329 Carpenter Avenue Cell: (917) 287-0206


Bronx, NY 10466 Email:
donaldchrisjones@yahoo.com

OBJECTIVE:
A challenging, diversified back-office position in financial services utilizing comprehensive knowledge and
experience, while offering an opportunity for professional growth and advancement.

PROFILE:
• Industrious, reliable and cooperative with a strong work ethic; self-motivated, accustomed to working in an
environment where time management, productivity, consistency and multi-tasking are crucial.
• Consistently chosen to assist with majority of special projects and activities requiring attentiveness to detail
and meticulous follow through.
• Excellent interpersonal skills; interact well with staff and clients at all levels.
• Experience in providing customer service, problem resolution, and troubleshooting.
• Detail oriented and constructively organized with strong prioritizing skills.
• Willingly learn new technology and assimilate information quickly and accurately; welcome new
challenges.
• Computer proficient.

TECHNICAL SKILLS:
PC: Windows XP Professional, MS Word and Excel, WordPerfect

EXPERIENCE:
Bank of New York – New York, NY 12/99-06/09
Reconciler – Data Control Department
• Encode, block and batch checks from various banks.
• Reconcile computer proof.
• Verify data entry via IIS application.
• Perform online reconciliation using ORBS.
• Train, monitor and evaluate employees’ performance; provided assistance with daily responsibilities.
• Conduct investigations regarding customer service and returned items.
• Investigate and correct RPA’s for resubmission.
• Operate check image archive/retrieval workstation.

Bank of New York – New York, NY


Clerk – Corporate Lock Box Department 10/93-12/99
• Processed daily accounts and deposits for prominent corporations.
• Maintained the lock box database.
• Rechecked all deposits.
• Performed image scan and endorsement.
• Compiled and distributed mail requests.
• Provided customer service, troubleshooting and resolving various concerns.
DONALD JONES Page Two

A. Charsky Furriers – New York, NY


Manager 1/85-1/93
• Supervised a staff of six in their sales and customer service activities.
• Oversaw preparation of accounts payable and receivable.
• Logged invoices, posted receipts and executed bank deposits.
• Reviewed storage contracts and aging statements, contacted and reminded customers about unpaid
balances.
• Maintained excellent sales and customer relations; addressed and resolved customer issues.

EDUCATION:
St. John’s University - Jamaica, NY
Major: Business Administration
Minor: Mathematics

References submitted upon request.