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Reginald D.

Robbins
207 Quince RD
Canton GA
770-479-2653-h 770-356-4376-C

TECHNICAL SKILLS

TSO IBM S/390 JES2 JCL


CICS MVS/ESA CA-7 OPC
XEROX 4890 STORAGE TEK STK REMEDY DOS
WIN 95/98/2000/NT MS OFFICE

PROFESSIONAL EXPERIENCE

Best Buy,Geek Squad Installer: May 2003-Present

The Geek Squad Home Theater Installer travels to client's homes to deliver and install home
theater/satellite/multi-room audio products and provide technical advice and assistance to clients. Install
fulfillment will range from basic audio/video connectivity to fishing wires through walls for home theater
installations. Geek Squad Installers

Creative Staffing, InfoAvenue: June 2000 - May-2003


Help Desk

Member of 50 person help desk telephone support for Rock Hill Telephone - ISP Division. Manage 30 -
70 calls per shift. Troubleshooting system access problems, administering logon solutions, solving
network issues (connectivity). Includes PC/Network Hardware, operating systems and proprietary
software.

Mega Force: March 2000 - June 2000


Clerical Staffing Specialist

Responsible for peak printing requirements.

IBM/Advantica: November 1998 - March 2000


Lead Computer Operator II

Working on HP and IBM Hardware, VSE and UNIX operating systems. Monitor Netview and Lawson,
Monitor Expert advisor and Optical Disk. Performed rudimentary operations functions.

Lockheed Martin: December 1997 - October 1998


Computer Operator

Responsible for all aspects of the tape library and mainframe operations. Dealt with various tape mount
requests as well as batch processing and scheduling. Also performed similar duties on a Unix platform.

PROFESSIONAL EXPERIENCE (Continued)

The Boca Raton Resort & Club: December 1993 - December 1997
Receiving Supervisor

Supervised a staff of 15 employees. Responsible for all the food and beverages that came into the
hotel. Responsible for inventory control, daily reports, all ordering, receipts management, etc…

First Union National Bank: December 1985 - February 1993


Computer Operator

Operated a IBM Mainframe 3090, on the AS400 and Unix platform. Worked with silos and 3480 and
4700 tape drives and performed various tape library functions and scheduled backups and other
mainframe operations using JCL, TSO, VTAM, CA-7, CA-11. Included all scheduling, job patches, job
monitoring and application support - job specific. All print and storage functions including microfiche,
tape, and quality control.

EDUCATION

General Studies - Emphasis on Computer Science - CPCC: 1981 - 1983


SKILL INVENTORY

PRINTERS

XEROX 4890 - 12 years - 2000

TAPE LIBRARY

STORAGE TEK STK ACS 9360 WOLFCREEK - 12 years - 2000

MISC

NORAND - none

CUSTOMER SERVICE/HELP DESK EXPERIENCE - 12 years - 2001

REMEDY HELPDESK SOFTWARE - 8 months - 2001

MS DOS, WINDOWS (95,98,NT) - 8 months - 2001

3270 EMULATION SOFTWARE - familiar

MS OFFICE PRODUCTS - 8 months - 2001

NETWORK/PC HARDWARE/SOFTWARE - 8 months - 2001

MAINFRAME

TSO - over 10 years - 2000

IBM S/390 - 2 years - 2000

JES2 - 8 years - 1993

JCL - 2 years - 1993

CICS - 8 years 1993

MVS/ESA - 8 years - 1993

CA-7 - 8 years 1993

OPC - none

MAESTRO -none

TMON - familiar - no hands on