Transitional Document CAREER GROUP DESCRIPTION Occupational Family: Engineering and Technology Career Group: Information Technology Specialists

Career Group Code: 39110 Pay Band Range: 4 – 8 Role Descriptions | Statistical Reporting | History | PDF Documents Concept of Work This Career Group consists of positions that provide systems analysis development, installation, modification, maintenance, monitoring and/or integration of computer operating systems, applications, networks and databases to meet business needs. Positions range from entry to director level and cross several functional areas including Applications Programming/Analysis, Systems Engineering, Network Analysis/Engineering, IT Analysis, Equipment and Applications Specialty, Database and Security. Roles Comprising This Group PAY BAND 4 PRACTITIONER ROLES Information Technology Specialist I Information Technology Specialist II Information Technology Specialist III Information Technology Specialist IV ROLE CODE 39111 MANAGEMENT ROLES ROLE CODE

5

39112 Information Technology Manager I Information Technology Manager II Information Technology Manager III

6

39113

39115

7

39114

39116

8

39117

Role Descriptions* Information Technology Specialist I This role is for entry-level positions applying basic skills in the areas of Applications/Programming, Systems Engineering, Network Analysis, IT Analysis and Equipment and Applications Specialty. Requires knowledge or equivalent experience in the field. This role also includes positions in the areas of Equipment and Applications that work independently on smaller projects or segments of larger projects. Requires education and some experience in the field. Information Technology Specialist I

COMPLEXITY

Knows and applies fundamental concepts, practices, procedures and existing policies and guidelines in specialized area of information technology. Tasks range from having some variation and difficulty to having moderate variation and difficulty. Impact the quality and availability of service. Affect the timely completion of projects and services. Refers questions and problems to higher levels. Entry level positions work under immediate supervision and with detailed instructions. Work is often checked for accuracy. Equipment and Applications Specialist solves routine problems and the work is performed independently.

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ACCOUNTABILITY

Information Technology Specialist II This role has a broad range of positions from analyst to senior level positions in the areas of Applications Programming/Analysis, Network Analysis, and IT Analysis and specialist level positions in Systems Engineering. Requires knowledge and some to substantial experience in the field. This role also contains a dual track for Equipment and Applications Senior and Expert levels. The first track is for positions that serve as a Consultant and provide technical advice to address problems encountered. The second track is for positions that have Lead level responsibilities to include instructing, directing and monitoring the work of staff. Requires knowledge and experience ranging from extensive to significant breadth and depth of experience in the function. Information Technology Specialist II Systems Engineering, Applications Programming Analysis, Network Analysis, IT Analysis, Database and Security COMPLEXITY Work ranges from moderately complex and varied to working on multiple, complex projects independently. Background ranges from knowing and applying fundamental concepts, practices and procedures of particular function through possessing and applying a broad knowledge of principles, practices and procedures of particular function to the completion of difficult assignments. Impacts the initiation of a project. Affects the analysis of data and methodologies used. Affects the reliability and utilization of systems and applications. At the highest levels in this role provides guidance and training to less experienced staff. At the highest level, refers only the most complex problems to higher level staff.

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ACCOUNTABILITY

Information Technology Specialist II Equipment and Applications Specialty

COMPLEXITY

Tasks include the range of activities from working on multiple, complex projects independently to functioning at a high level of technical variation and difficulty. Possesses and applies a broad range of expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments. The highest level positions in this role provide consultation and advice on major implementation ensuring services are not compromised and provide technical leadership on integration of various related systems. May perform any of the following: participate in development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; develop technical standards and policies; plan work of others to meet project deadlines; set priorities based on user needs. Major systems implementation efforts do not compromise systems or services. Impacts the initiation of a project. May initiate projects and determine methodology. Affects the analysis of data and methodologies used. Affects the reliability and utilization of systems or services. Provides guidance, technical leadership, and training to less experienced staff. Refers only the most complex issues to higher levels. May instruct, direct and monitor the work of project staff. For the highest level positions in this role, work is assessed by project progress and results.

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Information Technology Specialist III This role contains dual tracks for Expert positions in the areas of Applications Programming/Analysis, Network Analysis, IT Analysis. The first track is as a technical Consultant. The second track has Lead level responsibilities for instructing, directing, and monitoring the work of staff. These tracks can lead to supervisory responsibilities. Requires knowledge and extensive experience in the function. Supervisory levels also require leadership experience in the function. The same dual track exists for the Senior and Expert in Systems engineering. Requires knowledge and substantial to extensive experience in systems engineering. Information Technology Specialist III Applications Programming Analysis, Network Analysis, IT Analysis, Systems Engineering, Database, and Security

COMPLEXITY

Tasks include a high level of technical variation and difficulty, performed and with deadlines and heavy workloads. Possesses and applies a broad range of expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments. May perform work in multiple functional areas. The highest level positions in this role provide consultation and advice on major implementation ensuring services are not compromised and provide technical leadership on integration of various related systems. May perform any of the following: participate in development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; develop technical standards and policies; plan work of others to meet project deadlines; set priorities based on user needs. Ensures implementation efforts do not compromise systems or services. May initiate projects and determine methodology. Impacts the successful integration of a variety of systems, platforms, and architectures. Provides technical leadership, and training to less experienced staff. Refers only the most complex issues to higher levels. May instruct, direct and monitor the work of project staff. For the highest level positions in this role, work is assessed by projects progress and results. May measure employees’ results and initiate personnel actions.

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ACCOUNTABILITY

Information Technology Specialist III Equipment and Applications Specialty COMPLEXITY Coordinates all activities of unit with multiple projects to meet project deadlines and budgets. Resolves conflicting demands of users. Knows and applies concepts, practices and procedures of supervision and leadership. Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments. At the highest level in this role, prioritizes and assigns work to subordinate supervisors. Evaluates effectiveness of services provided and recommends changes in procedures to meet users’ needs. Impacts the time, resources and quality of major projects. Work is monitored on the results of the unit. Impacts the delivery of improvements of services, staffing and resources. Uses strong technical skills to direct and assist staff. Measures employees’ results and initiates personnel actions. At the highest level in this role, supervises two or more functional areas or operations. Decision-making requires sound judgment based on expertise and experience.

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ACCOUNTABILITY

Information Technology Specialist IV This role is for positions that range from the highest level technical expert in a specialized area such as systems

engineering, applications analysis, network analysis, and operating systems analysis, to supervisory level positions in systems engineering. Supervisory positions coordinate all activities of unit with multiple projects to meet project deadlines and budgets. They require knowledge and leadership experience in the functional area. Technical experts require comprehensive knowledge and extensive specialized experience. Information Technology Specialist IV COMPLEXITY Possesses and applies comprehensive knowledge in a specialized area to oversee significant assignments or provides technical expertise for significant assignments. Supervisory positions know and apply fundamental concepts, practices and procedures of supervision and leadership. Considerable impact on the final results and completion of projects. May use strong technical skills to direct and assist staff. Provides technical expertise to other staff. May measure employees’ results and initiate personnel actions.

RESULTS ACCOUNTABILITY

Information Technology Manager I This role is for management level positions in the equipment and applications specialty. They require knowledge and considerable leadership experience in the functional area. Information Technology Manager I COMPLEXITY Assigns the planning and implementing of new or revised programs. Plans and implements the delivery and improvement of service, staffing and resources. Knows and applies concepts, practices and procedures of supervision and leadership. Impact time, finances, resources and quality of services or projects. Work is monitored on results of projects. Seeks guidance on unusual matters. Relies on expertise and judgment to determine, plan and monitor work or a unit. Significant management responsibilities in assigned area. Uses strong technical skills to direct and assist staff. Measures employees’ results and initiates personnel actions.

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ACCOUNTABILITY

Information Technology Manager II This role is for management level positions in the field of Information Technology. Requires knowledge and substantial leadership experience in the functional area. Information Technology Manager II

COMPLEXITY

Directs, through subordinate supervisors, all program, operations, and staff in assigned area. Budgetary or fiscal responsibility. Responsible for planning, organizing, staffing, and coordinating. Plans and implements the delivery and improvement of service. Reviews the area accomplishments toward agency objectives in order to determine operational effectiveness. Possesses and applies comprehensive knowledge of management principles and practices. Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments. Contributes to the organization through strategy definition and implementation. Work is monitored on the results of projects. Program direction with several units or sections. Relies on experience and judgment to plan and accomplish goals. Supervises critical functional area or operation.

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Information Technology Manager III This role is for executive director level positions in the field of Information Technology providing services to multiple state agencies in a multi-technology environment. Requires knowledge and extensive leadership experience in the functional area. Information Technology Manager III COMPLEXITY Performs work of unusual difficulty in the executive level management of major functional areas. Responsible for major programmatic areas of agency’s operations. Possesses and applies advanced knowledge of management principles and practices. Possesses and applies comprehensive knowledge of particular function to the oversight of significant assignments. Defines business strategies and contributes to organization through vision. Work is accomplished through multiple business units. Significant executive management responsibilities. Relies on expertise and judgment to determine, plan and accomplish goals.

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ACCOUNTABILITY

Statistical Reporting Positions in this Career Group include, but are not limited to, those in the following Standard Occupational Classifications: Computer and Information Systems Managers Computer Software Engineers, Applications Computer Software Engineers, Systems Software Computer Programmers Computer Support Specialists Computer Systems Analysts Database Administrators Network and Computer Systems Administrators 15-1081 Network Systems and Data Communication Analysts History

Previous class titles (listed by new role title). Information Technology Specialist I CLASS CODE 16041 16051 16081 16091 16011 16012 15041 15042 35171 15081 15082 15012 73101 CLASS TITLE GRADE

Applications Programmer/Analyst Entry Systems Engineer Entry Network Analyst Entry InformationTechnology Analyst Entry Equipment & Applications Specialist Entry Equipment & Applications Specialist Programmer Trainee Programmer Telecommunications Systems Planner Computer Network Support Technician Computer Network Support Technician Senior Installation and Repair Technician Senior DMV DP User Liaison

11 11 11 11 9 11 TR 10 11 9 10 10 11

Information Technology Specialist II

CLASS CODE 16042 16043 16052 16082 16083 16092 16093 16013 16014 16015 16016 15043 15044 15051 35333 35223 35131 35091 35132 35081 15013 27426 41184 46162

CLASS TITLE

GRADE

Applications Programmer/Analyst Applications Programmer/Analyst Senior Systems Engineering Specialist Network Analyst Network Analyst Senior Information Technology Analyst Information Technology Analyst Senior Equipment & Applications Specialist Senior Equipment & Applications Specialist Expert Equipment & Applications Specialist Consultant Equipment & Applications Specialist Lead Programmer/Analyst Senior Programmer/Analyst Computer Systems Engineer Telecommunications Customer Service Lead Representative Telecommunications Services Specialist Telecommunications Network Analyst Telecommunications Engineer Telecommunications Network Supervisor Telecom Support Services Manager Installation and Repair Technician Supervisor DPT Computer Network Engineer Emergency Medical Service Communications Engineer Human Resources DP User Liaison

12 14 14 12 14 13 14 12 13 14 14 12 14 14 12 12 13 14 14 14 12 13 13 13

Information Technology Specialist III

CLASS CODE 16044 16045 16046 16047 16053 16054 16055 16056 16084 16085 16086 16087 16094 16095 16096 16097 15045 15046 15052 15067 15053 15068 15054 15069 35172

CLASS TITLE

GRADE

Applications Programmer/Analyst Expert Applications Programmer/Analyst Consultant Applications Programmer/Analyst Lead Applications Programmer/Analyst Supervisor Systems Engineer Senior Systems Engineer Expert Systems Engineer Consultant Systems Engineer Lead Network Analyst Expert Network Analyst Consultant Network Analyst Lead Network Analyst Supervisor Information Technology Analyst Expert Information Technology Analyst Consultant Information Technology Analyst Lead Information Technology Supervisor Systems Analyst Programming/Systems Development Supervisor Computer Systems Senior Engineer Data Base Analyst Computer Center Lead Engineer Data Base Administrator Computer Systems Chief Engineer Data Base Administrator Senior Telecommunications Systems Planner Senior

15 16 16 17 15 16 17 17 15 16 16 17 15 16 16 17 15 16 15 15 16 16 17 17 15