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CAREER GROUP DESCRIPTION


Occupational Family: Engineering and Technology
Career Group: Information Technology Specialists
Career Group Code: 39110
Pay Band Range: 4 – 8
Role Descriptions | Statistical Reporting | History | PDF Documents
Concept of Work
This Career Group consists of positions that provide systems analysis development, installation, modification,
maintenance, monitoring and/or integration of computer operating systems, applications, networks and databases to meet
business needs. Positions range from entry to director level and cross several functional areas including Applications
Programming/Analysis, Systems Engineering, Network Analysis/Engineering, IT Analysis, Equipment and Applications
Specialty, Database and Security.

Roles Comprising This Group


PAY PRACTITIONER ROLES ROLE MANAGEMENT ROLES ROLE
BAND CODE CODE

4 Information Technology 39111


Specialist I

5 Information Technology 39112


Specialist II

6 Information Technology 39113 Information Technology Manager 39115


Specialist III I

7 Information Technology 39114 Information Technology Manager 39116


Specialist IV II

8 Information Technology Manager 39117


III

Role Descriptions*
Information Technology Specialist I
This role is for entry-level positions applying basic skills in the areas of Applications/Programming, Systems
Engineering, Network Analysis, IT Analysis and Equipment and Applications Specialty. Requires knowledge or
equivalent experience in the field.
This role also includes positions in the areas of Equipment and Applications that work independently on smaller projects
or segments of larger projects. Requires education and some experience in the field.
Information Technology Specialist I
COMPLEXITY Knows and applies fundamental concepts, practices, procedures and existing
policies and guidelines in specialized area of information technology.
Tasks range from having some variation and difficulty to having moderate
variation and difficulty.

RESULTS Impact the quality and availability of service.


Affect the timely completion of projects and services.

ACCOUNTABILITY Refers questions and problems to higher levels.


Entry level positions work under immediate supervision and with detailed
instructions. Work is often checked for accuracy.
Equipment and Applications Specialist solves routine problems and the work is
performed independently.

Information Technology Specialist II


This role has a broad range of positions from analyst to senior level positions in the areas of Applications
Programming/Analysis, Network Analysis, and IT Analysis and specialist level positions in Systems Engineering.
Requires knowledge and some to substantial experience in the field.
This role also contains a dual track for Equipment and Applications Senior and Expert levels. The first track is for
positions that serve as a Consultant and provide technical advice to address problems encountered. The second track is
for positions that have Lead level responsibilities to include instructing, directing and monitoring the work of staff.
Requires knowledge and experience ranging from extensive to significant breadth and depth of experience in the
function.
Information Technology Specialist II
Systems Engineering, Applications Programming Analysis, Network Analysis, IT Analysis, Database and Security
COMPLEXITY Work ranges from moderately complex and varied to working on multiple, complex
projects independently.
Background ranges from knowing and applying fundamental concepts, practices
and procedures of particular function through possessing and applying a broad
knowledge of principles, practices and procedures of particular function to the
completion of difficult assignments.

RESULTS Impacts the initiation of a project.


Affects the analysis of data and methodologies used.
Affects the reliability and utilization of systems and applications.

ACCOUNTABILITY At the highest levels in this role provides guidance and training to less experienced
staff.
At the highest level, refers only the most complex problems to higher level staff.

Information Technology Specialist II


Equipment and Applications Specialty
COMPLEXITY Tasks include the range of activities from working on multiple, complex projects
independently to functioning at a high level of technical variation and difficulty.
Possesses and applies a broad range of expertise of principles, practices and
procedures of particular function to the completion of difficult and complex
assignments.
The highest level positions in this role provide consultation and advice on major
implementation ensuring services are not compromised and provide technical
leadership on integration of various related systems.
May perform any of the following: participate in development of strategic planning
activities; review and analyze data to predict future needs and recommend
enhancements; prepare budgeting and cost analysis; develop technical standards and
policies; plan work of others to meet project deadlines; set priorities based on user
needs.

RESULTS Major systems implementation efforts do not compromise systems or services.


Impacts the initiation of a project.
May initiate projects and determine methodology.
Affects the analysis of data and methodologies used.
Affects the reliability and utilization of systems or services.

ACCOUNTABILITY Provides guidance, technical leadership, and training to less experienced staff.
Refers only the most complex issues to higher levels.
May instruct, direct and monitor the work of project staff.
For the highest level positions in this role, work is assessed by project progress and
results.

Information Technology Specialist III


This role contains dual tracks for Expert positions in the areas of Applications Programming/Analysis, Network Analysis,
IT Analysis. The first track is as a technical Consultant. The second track has Lead level responsibilities for instructing,
directing, and monitoring the work of staff. These tracks can lead to supervisory responsibilities. Requires knowledge and
extensive experience in the function. Supervisory levels also require leadership experience in the function.
The same dual track exists for the Senior and Expert in Systems engineering. Requires knowledge and substantial to
extensive experience in systems engineering.
Information Technology Specialist III
Applications Programming Analysis, Network Analysis, IT Analysis, Systems Engineering, Database, and Security
COMPLEXITY Tasks include a high level of technical variation and difficulty, performed and with
deadlines and heavy workloads.
Possesses and applies a broad range of expertise of principles, practices and
procedures of particular function to the completion of difficult and complex
assignments.
May perform work in multiple functional areas.
The highest level positions in this role provide consultation and advice on major
implementation ensuring services are not compromised and provide technical
leadership on integration of various related systems.
May perform any of the following: participate in development of strategic planning
activities; review and analyze data to predict future needs and recommend
enhancements; prepare budgeting and cost analysis; develop technical standards
and policies; plan work of others to meet project deadlines; set priorities based on
user needs.

RESULTS Ensures implementation efforts do not compromise systems or services.


May initiate projects and determine methodology.
Impacts the successful integration of a variety of systems, platforms, and
architectures.

ACCOUNTABILITY Provides technical leadership, and training to less experienced staff.


Refers only the most complex issues to higher levels.
May instruct, direct and monitor the work of project staff.
For the highest level positions in this role, work is assessed by projects progress
and results.
May measure employees’ results and initiate personnel actions.

Information Technology Specialist III


Equipment and Applications Specialty
COMPLEXITY Coordinates all activities of unit with multiple projects to meet project deadlines
and budgets.
Resolves conflicting demands of users.
Knows and applies concepts, practices and procedures of supervision and
leadership.
Possesses and applies comprehensive knowledge of particular function to the
oversight of significant assignments.
At the highest level in this role, prioritizes and assigns work to subordinate
supervisors.
Evaluates effectiveness of services provided and recommends changes in
procedures to meet users’ needs.

RESULTS Impacts the time, resources and quality of major projects.


Work is monitored on the results of the unit.
Impacts the delivery of improvements of services, staffing and resources.

ACCOUNTABILITY Uses strong technical skills to direct and assist staff.


Measures employees’ results and initiates personnel actions.
At the highest level in this role, supervises two or more functional areas or
operations.
Decision-making requires sound judgment based on expertise and experience.

Information Technology Specialist IV


This role is for positions that range from the highest level technical expert in a specialized area such as systems
engineering, applications analysis, network analysis, and operating systems analysis, to supervisory level positions in
systems engineering. Supervisory positions coordinate all activities of unit with multiple projects to meet project
deadlines and budgets. They require knowledge and leadership experience in the functional area. Technical experts
require comprehensive knowledge and extensive specialized experience.
Information Technology Specialist IV
COMPLEXITY Possesses and applies comprehensive knowledge in a specialized area to oversee
significant assignments or provides technical expertise for significant assignments.
Supervisory positions know and apply fundamental concepts, practices and
procedures of supervision and leadership.

RESULTS Considerable impact on the final results and completion of projects.

ACCOUNTABILITY May use strong technical skills to direct and assist staff.
Provides technical expertise to other staff.
May measure employees’ results and initiate personnel actions.

Information Technology Manager I


This role is for management level positions in the equipment and applications specialty. They require knowledge and
considerable leadership experience in the functional area.
Information Technology Manager I
COMPLEXITY Assigns the planning and implementing of new or revised programs.
Plans and implements the delivery and improvement of service, staffing and
resources.
Knows and applies concepts, practices and procedures of supervision and
leadership.

RESULTS Impact time, finances, resources and quality of services or projects.


Work is monitored on results of projects.

ACCOUNTABILITY Seeks guidance on unusual matters.


Relies on expertise and judgment to determine, plan and monitor work or a unit.
Significant management responsibilities in assigned area.
Uses strong technical skills to direct and assist staff.
Measures employees’ results and initiates personnel actions.

Information Technology Manager II


This role is for management level positions in the field of Information Technology. Requires knowledge and substantial
leadership experience in the functional area.
Information Technology Manager II
COMPLEXITY Directs, through subordinate supervisors, all program, operations, and staff in
assigned area.
Budgetary or fiscal responsibility.
Responsible for planning, organizing, staffing, and coordinating.
Plans and implements the delivery and improvement of service.
Reviews the area accomplishments toward agency objectives in order to determine
operational effectiveness.
Possesses and applies comprehensive knowledge of management principles and
practices.
Possesses and applies comprehensive knowledge of particular function to the
oversight of significant assignments.

RESULTS Contributes to the organization through strategy definition and implementation.


Work is monitored on the results of projects.

ACCOUNTABILITY Program direction with several units or sections.


Relies on experience and judgment to plan and accomplish goals.
Supervises critical functional area or operation.

Information Technology Manager III


This role is for executive director level positions in the field of Information Technology providing services to multiple
state agencies in a multi-technology environment. Requires knowledge and extensive leadership experience in the
functional area.
Information Technology Manager III
COMPLEXITY Performs work of unusual difficulty in the executive level management of major
functional areas.
Responsible for major programmatic areas of agency’s operations.
Possesses and applies advanced knowledge of management principles and
practices.
Possesses and applies comprehensive knowledge of particular function to the
oversight of significant assignments.

RESULTS Defines business strategies and contributes to organization through vision.


Work is accomplished through multiple business units.

ACCOUNTABILITY Significant executive management responsibilities.


Relies on expertise and judgment to determine, plan and accomplish goals.

Statistical Reporting
Positions in this Career Group include, but are not limited to, those in the following Standard Occupational
Classifications:
Computer and Information Systems Managers
Computer Software Engineers, Applications
Computer Software Engineers, Systems Software
Computer Programmers
Computer Support Specialists
Computer Systems Analysts
Database Administrators
Network and Computer Systems Administrators
15-1081 Network Systems and Data Communication Analysts

History
Previous class titles (listed by new role title).
Information Technology Specialist I
CLASS CLASS TITLE GRADE
CODE

16041 Applications Programmer/Analyst Entry 11

16051 Systems Engineer Entry 11

16081 Network Analyst Entry 11

16091 InformationTechnology Analyst Entry 11

16011 Equipment & Applications Specialist Entry 9

16012 Equipment & Applications Specialist 11

15041 Programmer Trainee TR

15042 Programmer 10

35171 Telecommunications Systems Planner 11

15081 Computer Network Support Technician 9

15082 Computer Network Support Technician Senior 10

15012 Installation and Repair Technician Senior 10

73101 DMV DP User Liaison 11


Information Technology Specialist II
CLASS CLASS TITLE GRADE
CODE

16042 Applications Programmer/Analyst 12

16043 Applications Programmer/Analyst Senior 14

16052 Systems Engineering Specialist 14

16082 Network Analyst 12

16083 Network Analyst Senior 14

16092 Information Technology Analyst 13

16093 Information Technology Analyst Senior 14

16013 Equipment & Applications Specialist Senior 12

16014 Equipment & Applications Specialist Expert 13

16015 Equipment & Applications Specialist Consultant 14

16016 Equipment & Applications Specialist Lead 14

15043 Programmer/Analyst 12

15044 Senior Programmer/Analyst 14

15051 Computer Systems Engineer 14

35333 Telecommunications Customer Service Lead Representative 12

35223 Telecommunications Services Specialist 12

35131 Telecommunications Network Analyst 13

35091 Telecommunications Engineer 14

35132 Telecommunications Network Supervisor 14

35081 Telecom Support Services Manager 14

15013 Installation and Repair Technician Supervisor 12

27426 DPT Computer Network Engineer 13

41184 Emergency Medical Service Communications Engineer 13

46162 Human Resources DP User Liaison 13


Information Technology Specialist III
CLASS CLASS TITLE GRADE
CODE

16044 Applications Programmer/Analyst Expert 15

16045 Applications Programmer/Analyst Consultant 16

16046 Applications Programmer/Analyst Lead 16

16047 Applications Programmer/Analyst Supervisor 17

16053 Systems Engineer Senior 15

16054 Systems Engineer Expert 16

16055 Systems Engineer Consultant 17

16056 Systems Engineer Lead 17

16084 Network Analyst Expert 15

16085 Network Analyst Consultant 16

16086 Network Analyst Lead 16

16087 Network Analyst Supervisor 17

16094 Information Technology Analyst Expert 15

16095 Information Technology Analyst Consultant 16

16096 Information Technology Analyst Lead 16

16097 Information Technology Supervisor 17

15045 Systems Analyst 15

15046 Programming/Systems Development Supervisor 16

15052 Computer Systems Senior Engineer 15

15067 Data Base Analyst 15

15053 Computer Center Lead Engineer 16

15068 Data Base Administrator 16

15054 Computer Systems Chief Engineer 17

15069 Data Base Administrator Senior 17

35172 Telecommunications Systems Planner Senior 15