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Finance & Business

E-Business Key Initiative

Update - October 2004

Rich Pearce
Director, Business and Finance
for Auxiliary & Business Services

E-Business Key Initiative

The E-Business Key Initiative Team’s overall purpose and
goal is to identify E-Business opportunities, evaluate
required resources, weigh costs against benefits and risks,
and then prioritize identified opportunities. E-Business
opportunities pursued by Finance and Business include
those that are compatible with University E-Commerce

Finance & Business E-Business Key Initiative i Key Initiative Team formed in 2001 i Team members represent areas across Finance & Business and AIS i Developed Team Goals. and Guiding Principles i Key Performance Measures . Vision Statement.

Information Systems Operations for Auxiliary & Business Services . Auxiliary & Business Services Jim Smith. Financial Officer for Finance & Business Mike Sherlock. Procurement Services Jan Grasser. Director. Staff Assistant to Rich Pearce Jan Barnoff. Finance & Business E-Business Key Initiative TEAM MEMBERS: Rich Pearce. Assistant Director. IT-Application Development. Information Resources Debbie Meder. Controller's Office Ron Rash. Manager. Manager. Director. Administrative Information Services Susan Sampsell. Director. Associate Director. Director. Financial Officer for the College of Arts & Architecture Mike Hartman. Business & Finance for Auxiliary & Business Services Francie Brown (Staff Support). System Analysis & Programming for Human Resources Edie Hertzog. Applications Support for Office of Physical Plant Joel Weidner. System Analysis & Programming for the Controller's Office Jim Dunlop. Assistant Controller. Sr. Associate Director.

. flexible and integrated approach combining the systems and processes that run core business operations with the simplicity and reach made possible by Internet technology. vendors and customers. increase efficiencies and enable organizations to easily communicate with partners. VISION STATEMENT i E-Business will be a secure. i E-Business is the process of using Web technology to help the University streamline processes. improve productivity. connect back-end data systems and transact commerce in a secure manner.

“GUIDING PRINCIPLES” i Achieve seamless. cross-unit. paperless environment i University E-Commerce activities must provide high- quality customer service and adhere to all University security and privacy standards and policies . self- service resource i Where possible. and intercampus E- Business/Administration i University services must equal or exceed the best on-line sites to meet constituents’ expectations i The Penn State Web site must become a one-stop. paper transactions should be migrated to an electronic.

Key Performance Measures i Identify standards in measuring. quantifying.Customer acquisition or retention .Productivity . and comparing the benefits gained in implementing new E- Business applications i Identify industry benchmarks for comparison . reduced costs .Improved customer satisfaction .Increased revenues.

2005 ACCOMPLISHMENTS: Finance & Business has had great success in the development of E- Business initiatives (many of which were collaborative efforts with other PSU Departments) that impact students. and staff. The Key Initiative Team would like to highlight and celebrate the achievements of our Finance & Business Units with the following summary of E- Business initiatives from the 2002 – 2005 Strategic Plan: . E-Business Key Initiative 2002 . faculty.

E-Business Key Initiative Summary of Activity 2002 –2005 Student Services Business and Related Services Employee Services .

E-Business Initiatives Student Services i eLion Bursar Payments and Billing Statements i eLion On-Line Exit Interview i Perkins and University Loans E-Signature i Student Fitness Passes i Student Parking Registration i RESCONNECT System i On-line Housing Contract Process i Bandwidth Consumption i University ID Card .

Student Services On Line Housing Contract Process .

Student Services Bandwidth Consumption .

Student Services Penn State id+ Card Program officially began in June of 1998 Cards in circulation: • 100.000 cards • Re-carding event Fall 2004 – SSN Conversion .

Online Services . Student Services ID Card .

E-Business Initiatives Employee Services i (ESSIC) Web Employee Self Service Information Center i (EVMS) Employee Vacancy Management System i HRDC Registration i Health Matters and On-line Registration i Worker’s Compensation First Report of Injury i Occupational Medicine i University ID Card i Faculty/Staff Fitness Passes .

Employee Services (ESSIC) Web Employee Self Service Information Center .

and On-line Statement z Vehicle Reservation z Lost and Found Repository z E-Mail Web Invoices z Surplus and Salvage . Test.Online Booking z Procurement Card Tutorial. Business and Related Services z University Budget Office z Office of Physical Plant z General Stores Office Supplies z Travel Services .

Business and Related Services z Hospitality Services Reservations z Tickets for Bryce Jordan Center Events z Fleet Services Vehicle Reservations z Print Portal for Multi-media Print Center z E-Procurement .

reduce cycle time and automate A/P process i Online Vendor Catalogs with Negotiated Pricing i “Managed” Self Service i Capture Contract “leakage” i Electronic Invoice Presentment and Payment i Hazardous Materials Management i Review ROI Model .Aggregate and leverage University Wide Volume i Improve Operating Efficiencies . E-Procurement Goals i Strategic Change i Negotiated Contract Pricing .

Pa High School Graduate Projections . Budget. Business and Related Services Budget Office .Fact Book. Enterprise Information System. Photo Image Database.

Business and Related Services General Stores .

Business and Related Services Purchasing Card .

Business and Related Services Hospitality Services .

Business and Related Services Bryce Jordan Center .

E-BUSINESS KEY INITIATIVE STRATEGIC ACTIVITIES FOR THE 2005 . and E-Mail Notification i Expense Management System .2008 PLANNING PERIOD: i Identification of New E-Business Opportunities i E-Procurement i Web Portal and E-Business Directory of Services i Key Performance Indicators and Activity Reports i Direct Billing Re-Engineering. Pre-Authorization. (814) 865-3061 . FINANCE & BUSINESS E-BUSINESS KEY INITIATIVE Questions. and Suggestions? Contact: Rich Pearce RHP1@PSU.