You are on page 1of 2

REYES, Remyrand S.

POM/ HRD601
January 14, 2010 Prof. GAMAD

Assignment

1. What is Total Quality Management?

• Total Quality Management is a management approach that originated in the
1950's and has steadily become more popular since the early 1980's. Total
Quality is a description of the culture, attitude and organization of a company
that strives to provide customers with products and services that satisfy their
needs. The culture requires quality in all aspects of the company's
operations, with processes being done right the involved in the continuous
improvement of the production of goods and services. It is a combination of
quality and management tools aimed at increasing business and reducing
losses due to wasteful practices.

• Total Quality Management, TQM, is a method by which management and
employees can become involved in the continuous improvement of the
production of goods and services. It is a combination of quality and
management tools aimed at increasing business and reducing losses due to
wasteful practices.

2. Who are advocates of TQM?

3. What are the determinants of quality?
• Budgets
• Development cost plans
• Design and design management
• Specification
• Documentation
• Communication systems
• Total cost management and control
• Time scheduling and time management.

4. What is ISO?

Foundation . bricks are placed to reach the roof of recognition.It includes: Communication. Employees strive to receive recognition for themselves and their teams. II. Trust . fairness and sincerity and allows involvement by everyone. integrity and trust. and teaching their employees the philosophies of TQM. Teamwork .Ethics is the discipline concerned with good and bad in any situation. Supervisors are solely responsible for implementing TQM within their departments. Roof . Without trust. 6. the framework of TQM cannot be built. the business will receive quicker and better solutions to problems. It fosters openness. 5. Communication means a common understanding of ideas between the sender and the receiver. It acts as a vital link between all elements of TQM. It should be provided for both suggestions and achievements for teams as well as individuals. Foundation TQM is built on a foundation of ethics. Ethics . Integrity . and adherence to the facts and sincerity. make strategic directions that are understood by all and to instill values that guide subordinates. 1.Integrity implies honesty. Trust fosters full participation of all members. Roof 8. What are the elements of TQM? I. Bricks Based on the strong foundation of trust. It includes: 4. With the use of teams. 5.It includes: Ethics. Binding Mortar 7. III. It allows empowerment that encourages pride ownership and it encourages commitment. 2. teamwork is also a key element of TQM. everything is bound by strong mortar of communication. III. IV. I. Leadership . II.It includes: Training. values. ethics and integrity. Integrity and Trust. . morals.It binds everything together. Detecting and recognizing contributors is the most important job of a supervisor. Building Bricks .Leadership in TQM requires the manager to provide an inspiring vision. Teamwork and Leadership. Starting from foundation to roof of the TQM house.Recognition is the last and final element in the entire system. 3. fairness.Trust is a by-product of integrity and ethical conduct. Recognition . Binding Mortar .To become successful in business.Training is very important for employees to be highly productive. IV. Training .It includes: Recognition. Communication .