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Hurricane Katrina Telephone Numbers to Contact Lenders

(as of 09-26-2005)

1st USA Bank Centex Home Equity


(A Bank One Company) Hurricane Katrina Assistance #:
1-877-530-8951 1-888-480-2432 option 9
Emergency Hotline Switchboard mortgage: Mon-Fri: 7am-5:30pm (CST)
1-800-848-9136 (available Saturdays)
home equity: 1-888-765-2849
clients still with Bank One: 1-866-837-7308 CitiCorp Trust Bank FSB
(partners with CitiFinancial Mortgage)
ABN/AMRO Mortgage 1-888-523-3186
1-800-783-8900 Department of Collections: 1-800-848-7491
Mon-Fri: 8:30am-6:00pm (EST)
CitiFinancial
Allstate Mortgage Hurricane Relief Customer Service #:
1-800-54-STORM 1-800-249-2181

Ameriquest Mortgage / Citigroup


Argent Mortgage Company Customer Service #:
Customer Care Line: 1-800-283-7918
1-800-430-5262 Mon-Fri: 8am-8pm (EST)
Sat: 9am-6pm (EST)
AmSouth Bancorp
(# to call if you don't know your loan number) Countrywide Financial Corp.
1-800-AMSOUTH Customer Service #:
1-800-669-6607
home equity:1-800-290-5358
installment: 1-800-333-4104 disaster affected borrowers call:
revolving credit: 1-800-289-6730 1-800-669-0102
home equity installment: 1-800-290-5358
CTX Mortgage
1-800-666-5363 x4076
Bank of America
Customer Service #:
1-800-444-4302 Decision ONE Mortgage
Customer Service #:
1-866-725-9794
Bank One
(If you press the option of
1-877-530-8951
"make payment over the phone",
Emergency Hotline Switchboard mortgage: you can directly go to a representative)
1-800-848-9136
home equity: 1-888-765-2849
EMC Mortgage Corporation
clients still with Bank One: 1-866-837-7308
Special Customer Service #:
1-866-475-7329
(extended hours for evening and Saturday calls)

www.acornhousing.org
Hurricane Katrina Telephone Numbers to Contact Lenders
(as of 09-26-2005)

Encore Credit Corporation GMAC Mortgage


Option One Mortgage Bank (member of Hurricane Relief Customer Service #:
H&R Block family of companies) 1-800-766-4622
Customer Service #:
1-800-648-9605 Green Tree
Customer Service #:
Equifirst Corporation 1-800-643-0202
Customer Service #: Hibernia Bank
1-800-272-3477 1-877-636-4008
8am-5pm (CST) 1-877-636-4013

Fannie Mae Homecomings


Consumer Resource Center: Customer Service #:
1-800-732-6643 1-800-206-2901
(press 1 for Disaster Response Team)
FEMA
1-800-621-FEMA HomeEq Servicing
TTY: 1-800-462-7585 Customer Service #:
1-800-414-0969
FHA 1-877-867-7378
1-800-621-3362
Household and Beneficial
Fidelity Homestead Hurricane Katrina Relief #:
Covington Branch #: 1-985-871-4202 1-877-660-7046
Slidell Branch #: 1-985-726-9009
HUD
First Horizon 1-888-297-8685
Home Loans and Refinancing:
1-800-364-7662 Iberia Bank
Home Loan Insurance Processing Center 1-800-315-2405
for Claims:
1-866-497-0530 IndyMac Bank
Pay Arrangements #: 1-800-781-7399
Freddie Mac Claims Department: 1-888-680-6808
Consumer Help Line: Current Insurance Info: 1-800-781-7399
1-800-373-3343 Mon-Fri: 7am-8pm (CST)

GMAC Financial Services Irwin Mortgage


Mortgage Customer Service #: Customer Service #:
1-800-766-4622 1-800-284-4462

www.acornhousing.org
Hurricane Katrina Telephone Numbers to Contact Lenders
(as of 09-26-2005)

JPMorgan Chase & Co. / Ocwen


Chase Mortgage Services / Customer Relations #:
Chase Bank USA 1-800-746-2936
1-877-530-8951
Emergency Hotline Switchboard mortgage: Option One Mortgage Bank
1-800-848-9136 (member of H&R Block family
home equity: 1-888-765-2849 of companies)
clients still with Bank One: 1-866-837-7308 Customer Service #:
1-800-648-9605
Liberty Bank Regions Mortgage
Customer Care Numbers: Collections: 1-800-748-9498
1-225-774-2381 Mortgages: 1-800-986-2462
1-225-774-3508
1-225-774-3842 Select Portfolio Servicing, Inc.
1-225-774-7985 Loan Resolution Department:
1-225-774-7251 1-888-818-6032
Mon-Thurs: 10am-10pm (EST)
Litton Loan Servicing Fri: 10am-7pm (EST)
Default Counseling Department #: Sat: 9am-1pm (EST)
1-800-999-8501 option 9
Standard Mortgage Corp.
Midland Mortgage Corp. Borrower Relief Hotline:
Hurricane Customer Service: 1-800-538-7784
1-800-654-4566 ext 9
Union Planters
MortgageIT 1-800-986-2462
Customer Service # for disaster relief:
1-866-647-9504 Union Savings
Residential Mortgages & Loans #:
National City 1-203-830-4800
Customer Counseling #: Mon-Weds: 8am-5pm (EST)
Thurs: 8am-6pm (EST)
1-800-523-8654
Fri: 8am-7pm (EST)
Sat: 8:30am-1pm (EST)
New Century
1-888-477-0193 US Bank
(press * for hurricane assistance) 1-800-240-7890
(press #1 for Disaster Relief Menu)
NovaStar Mortgage Alternate Service Site: 1-800-365-7772
General Customer Service #:
1-888-289-1231

www.acornhousing.org
Hurricane Katrina Telephone Numbers to Contact Lenders
(as of 09-26-2005)

Vanderbilt Mortgage & Finance, Inc. Whitney Bank


General Customer Service # Customer Service #: 1-877-611-9448
1-800-970-7250 Mortgage Loan Deferral #: 1-800-436-1022
Mon-Fri: 8:30am-8pm (EST)
Sat.: 8:30am-noon (EST) Wilshire Credit Corporation
Customer Service #:
Washington Mutual / 1-888-502-0100
Long Beach Mortgage Company
Disaster Relief Help Line #: WMC Mortgage Corp.
1-800-472-1254 Option One Mortgage Bank
Customer Service #:
Wells Fargo & Co. 1-800-648-9605
Mortgage Customer Emergency Relief:
1-888-818-9147
Home Equity: 1-888-667-6059
Disaster Mortgage Protection Insurance
through ACE Insurance Company:
1-800-234-7354 option 1

Wells Fargo Financial


Hurricane Relief Customer Service #:
1-877-563-3352
(Only for Wells Fargo Financial Accounts)

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