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BPOCompaniesinIndia
Duetotheopenmarketandthedemandforoutsourcing,moreandmoreBPOcompaniesin
Indiaaresettingupbasesinvariouspartsofthecountry.Mostofthesecompaniescaterto
theglobalMNCs,banksandsoon.Thebusinessprocessoutsourcingsectorisoneofthe
boomingindustriesinthecountryandmoreandmoreyoungprofessionalsarejoiningitto
earngoodsalary.

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Market growth of BPO industry in


India

According to the recent surveys, the


BPOindustryprovidesemploymentto
around 0.7 million people across the
country.Theyearlyrevenueamounts
to around $11 billion with a share of
around 1 % of the annual Gross
Domestic Product (GDP). The BPO
industry is also a lucrative option for
both graduates and freshers as one
cangetgoodsalary.Thegrowthrate
of the wages and salaries in the
sector range from 1015 % every
year.Inaddition,thoseworkingintheBPOsectorarealsoentitledtoanumberofbenefits.

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MajorFinancial
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IndiaInsurance
Mortgage
MortgageInsurance
Infrastructure
RealEstate
Petrochemical

Due to the development in infrastructure, more and more foreign BPO companies are

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BPOCompaniesinIndia

setting up bases in India. Apart from these, there are also well known domestic BPO
companieswhichcatertothenationalaswellastheinternationalmarket.Someofthecities
where the business processing industry is popular are Chennai, Bangalore, Hyderabad,
Kolkata, New Delhi, and Mumbai and so on. To cater to the growing demand, more BPO
companiesarealsosettingupbasesinothercitiesacrossthecountrylikePune,Gurgaon,
Coimbatore,Kochi,Chandigarh,Bhubaneshwar,andLucknowandsoon.

Software
Telecom

LeadingBPOcompaniesinIndia

SteelAuthorityofIndia
CadilaHealthcare
Indiabulls
Biocon
NationalFertilizer
GilletteIndia
IGPetrochemicals
IndianTradingCompany
VodafoneEssar
Top10BrokerageFirms
Top10BiotechCompanies
TopConstructionCompanies
WineCompaniesIndia

Youwouldliketosee
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GeneralMotorsIndia
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Globalization
AnnualPlans

The BPO companies are judged according to the clients they cater to, their work and the
output and also the employee welfare and satisfaction. Based on these, some of the well
knownBPOcompaniesare:
Genpact: Established in the year 1997, Genpact conducts a major portion of the
outsourcing services in India. It offers outsourcing operations for big companies like
GECapital.Genpacthasaround30branchesallacrosstheglobeandoffersexcellent
servicesinthefieldofaccountingandfinance,customerservice,insurance,analytics,
IT infrastructure and so on. The company has staff strength of around 34,000
employeeswithrevenueofaround$822.7million.

Daksh eServices: Ranking among the fastest growing BPO companies in India,
Daksh has employee strength of around 5000. It offers high standard solutions in
customercareandbackofficeanalytics.Someofthespecializeddepartmentsinclude
Technical Support, Customer Care, and Transaction Processes. In the year 2004,
DakshwastakenoverbyIBM.

ICICI OneSource: ICICI OneSource specializes in providing solutions to various


sectorssuchashealthcare,media,publishing,finance,andtelecom.Recentsurveys
have shown that around 4500 people work in the company. The company has also
receivedtheBS7799certification.

EXL Services: EXL Services has its offices in Noida and Pune. It employs around
5000 employees and is a well known name among the BPO companies in India. It
offers high quality services in mortgage lending, banking, health care, insurance,
collections, and analytics. It has been awarded the prestigious ISO 9001:2000
certificationforitsqualityperformance.

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BPOCompaniesinIndia

HCLTech BPO: A subsidiary company of HCL Technologies, HCLTech BPO has


around 3000 employees and offers cutting edge services in customer care, back
officeprocessingandsoon.IthasfourcentersinBangalore,ChennaiandNoida.

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BPOProcess

In addition to these, there are plenty of other premier BPO companies in India which offer
specializedfacilitiesandservicesinvarioussectors.Theyare:
NIITSmartServe
Motif
Ajuba
HindujaTMT
ISeva
Convergys
WiproSpectramind

BPOIndustry

RetailGoods

CRMServices

AlphabeticallistofCompanies
A

Application
Development
Infrastructure
Planning
OffshoreServices

Human
Resources
Outsourcing

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BPOCompaniesinIndia

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