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Clive Ward

Address Date of Birth: 11/03/1977


6 Ash Tree Close
Surbiton Nationality: British
London
KT6 5BQ Marital Status: Single
Mobile Tel: 07818690576
E-mail: clive.ward@kcl.ac.uk Driving License: Full and Clean

Profile
I am an enthusiastic team player able to reach targets and meet goals under pressure or
using my own initiative. I have excellent organisational, people, and time management skills.
Having worked on customer service projects, I have the attitude to fulfil and exceed
customer’s expectations. I enjoy the challenge that information technology presents and
consider myself a pleasant, friendly person who enjoys meeting people.

Education and Qualifications


Sep 2006 – Grad 2009 Computer Science BSC, Kings College London

Apr 2006 - May 2006 MCP 70-290 Managing and maintaining a Microsoft Windows
Server 2003 environment

Sep 2003 - Sep 2005 Business Information Technology Higher National Certificate
(HNC), NESCOT

Jun 2004 - Jun 2004 Microsoft Office Specialist (MOS) Word 2002, Microsoft

May 2004 - Jul 2004 Basic Skills Support Tutor Level 2, NESCOT

Aug 2002 - Aug 2002 European Computer Driving License (ECDL), Computer Gym

May 1999 - Aug 1999 320 Electronics, City and Guilds, JBC Computers Ltd

May 1999 - Aug 1999 323 Microprocessors, City and Guilds, JBC Computers Ltd

May 1999 - Aug 1999 324 PC Maintenance, City and Guilds JBC Computers Ltd

May 1999 - Aug 1999 212 Computing, City and Guilds JBC Computers Ltd

Skills/Packages
• Building and maintaining computer systems.
• Faultfinding, diagnosis and rectification.
• Network design, administration and configuration.
• Network management and trouble-shooting.
• Web design.
• Training users in system operation, customer helpdesk, and support.
• Data Protection Act, Computer Misuse Act and Health and Safety.

O/S’s Vista, XP, 2000, NT, Red Hat, Ubuntu, Solaris, DOS
Servers Microsoft Windows Server 2000/3, Exchange 2000/3, SBS 2003, IIS,
Netware 4.1/5, ColdFusion, Blackberry Enterprise Server, MySQL
Software Norton Ghost, Outlook, Arcserve, Access, Backup Exec, Vantive, Remedy,
MS Office 2000/XP/2003, Dreamweaver, Flash, Fireworks, FrontPage,
Partition Magic
Languages HTML, SQL, CFML, Java
Career History
Sep 2006 – Grad 2009 Student, Kings College London Computer Science BSC
I have recently finished my first year of undergraduate study achieving a grade of 2:1.
Courses:
• Foundations of Computing.
• Introduction to the Theory of Computation.
• Programming Concepts.
• Data Structures.
• Computer Systems.
• Software Engineering.
• Programming Applications.

Nov 2001 – Aug 2006 Operations Manager, Computer Gym UK Ltd


• Successful project management.
• Desktop and server installation, configuration and management.
• Design of and migration to a new network.
• Design and implementation of a VPN solution to connect satellite centres to the HO.
• Implementation of secure wireless across the entire company.
• Design and implementation of a secure intranet based reporting tool for managers
and directors to make informed real time decisions (this technology was based on
HTML, ColdFusion and SQL)
• Installation of Blackberry Enterprise Server (BES) and roll out of handheld devices.
• Managing the successful move to new premises.
• Managing software and security fixes for the entire company.
• Solely responsible for the purchasing of hardware and software for Computer Gym.
• Planning the company’s expansion and future IT solutions.
• Meeting with partners to arrange provision.
• Database design, management and maintenance.

Mar 2001 – Oct 2001 Problem Manager, Cap Gemini


• Monitoring calls to the desk and fixing second line issues by telephone or remote
admin using Zenworks and Citrix administrator shadowing.
• Logged calls using EARS a system Cap Gemini developed in house that extended
the Remedy system.
• Migration and implementation of the service desk including the creation of Service
Level Agreements (SLA’s), procedures and the training of new users
• Migration of users and data to the new site and ensuring the NT/Novell desktop build
was transferred correctly and network connectivity over TCP/IP was achieved.
• Developed an intranet of flash animations detailing the step-by-step procedure for the
resolution of first time fix’s including, Citrix, SAP, NT, Novell Netware 5, and Office

Aug 2000 – Mar 2001 Desktop Support, London Electricity


• NT/Novell Server Backups using NT Backup/Arcserve.
• Built NT and Novell servers.
• Built and implemented a major firewall.
• Provided first and second line.

Aug 1999-Jul 2000 First line analyst, British Telecom


• Provide first line technical support.
• Provide a high level of customer service.
• Calls logged via the remedy system.

Interests
Reading, Computers, Swimming, Keep Fit.
References
Available on request.