Clive Ward

Address 6 Ash Tree Close Surbiton London KT6 5BQ Mobile Tel: 07818690576 E-mail: clive.ward@kcl.ac.uk Date of Birth: Nationality: 11/03/1977 British

Marital Status: Single Driving License: Full and Clean

Profile
I am an enthusiastic team player able to reach targets and meet goals under pressure or using my own initiative. I have excellent organisational, people, and time management skills. Having worked on customer service projects, I have the attitude to fulfil and exceed customer’s expectations. I enjoy the challenge that information technology presents and consider myself a pleasant, friendly person who enjoys meeting people.

Education and Qualifications
Sep 2006 – Grad 2009 Computer Science BSC, Kings College London Apr 2006 - May 2006 Sep 2003 - Sep 2005 Jun 2004 - Jun 2004 May 2004 - Jul 2004 Aug 2002 - Aug 2002 May 1999 - Aug 1999 May 1999 - Aug 1999 May 1999 - Aug 1999 May 1999 - Aug 1999 MCP 70-290 Managing and maintaining a Microsoft Windows Server 2003 environment Business Information Technology Higher National Certificate (HNC), NESCOT Microsoft Office Specialist (MOS) Word 2002, Microsoft Basic Skills Support Tutor Level 2, NESCOT European Computer Driving License (ECDL), Computer Gym 320 Electronics, City and Guilds, JBC Computers Ltd 323 Microprocessors, City and Guilds, JBC Computers Ltd 324 PC Maintenance, City and Guilds JBC Computers Ltd 212 Computing, City and Guilds JBC Computers Ltd

Skills/Packages
• • • • • • • Building and maintaining computer systems. Faultfinding, diagnosis and rectification. Network design, administration and configuration. Network management and trouble-shooting. Web design. Training users in system operation, customer helpdesk, and support. Data Protection Act, Computer Misuse Act and Health and Safety. Vista, XP, 2000, NT, Red Hat, Ubuntu, Solaris, DOS Microsoft Windows Server 2000/3, Exchange 2000/3, SBS 2003, IIS, Netware 4.1/5, ColdFusion, Blackberry Enterprise Server, MySQL Norton Ghost, Outlook, Arcserve, Access, Backup Exec, Vantive, Remedy, MS Office 2000/XP/2003, Dreamweaver, Flash, Fireworks, FrontPage, Partition Magic HTML, SQL, CFML, Java

O/S’s Servers Software Languages

Career History
Sep 2006 – Grad 2009 Student, Kings College London Computer Science BSC I have recently finished my first year of undergraduate study achieving a grade of 2:1. Courses: • Foundations of Computing. • Introduction to the Theory of Computation. • Programming Concepts. • Data Structures. • Computer Systems. • Software Engineering. • Programming Applications. Nov 2001 – Aug 2006 Operations Manager, Computer Gym UK Ltd • Successful project management. • Desktop and server installation, configuration and management. • Design of and migration to a new network. • Design and implementation of a VPN solution to connect satellite centres to the HO. • Implementation of secure wireless across the entire company. • Design and implementation of a secure intranet based reporting tool for managers and directors to make informed real time decisions (this technology was based on HTML, ColdFusion and SQL) • Installation of Blackberry Enterprise Server (BES) and roll out of handheld devices. • Managing the successful move to new premises. • Managing software and security fixes for the entire company. • Solely responsible for the purchasing of hardware and software for Computer Gym. • Planning the company’s expansion and future IT solutions. • Meeting with partners to arrange provision. • Database design, management and maintenance. Mar 2001 – Oct 2001 Problem Manager, Cap Gemini • Monitoring calls to the desk and fixing second line issues by telephone or remote admin using Zenworks and Citrix administrator shadowing. • Logged calls using EARS a system Cap Gemini developed in house that extended the Remedy system. • Migration and implementation of the service desk including the creation of Service Level Agreements (SLA’s), procedures and the training of new users • Migration of users and data to the new site and ensuring the NT/Novell desktop build was transferred correctly and network connectivity over TCP/IP was achieved. • Developed an intranet of flash animations detailing the step-by-step procedure for the resolution of first time fix’s including, Citrix, SAP, NT, Novell Netware 5, and Office Aug 2000 – Mar 2001 Desktop Support, London Electricity • NT/Novell Server Backups using NT Backup/Arcserve. • Built NT and Novell servers. • Built and implemented a major firewall. • Provided first and second line. Aug 1999-Jul 2000 First line analyst, British Telecom • Provide first line technical support. • Provide a high level of customer service. • Calls logged via the remedy system.

Interests
Reading, Computers, Swimming, Keep Fit.

References
Available on request.