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Sanjoy Kumar Paul Porabazar, Dist – Hooghly, Pin- 712305 ,West


Ph: 03212-235413 (R)/ +91-9903939699 (M)

Career Highlights
• Over 7 Years IT experience; Possess administration experience; hardware repair
and network administration skills.
• To use my professional expertise in System solution / problem solving skills as a
System Administrator & Maintenance, OS Troubleshooting or Technical & Customer
Support Engineer.

Professional Synopsis

Period : March 2003 – Present

Current Industry : PCS Technology Limited
Current Functional Area : Customer Support Engineer (F.E.).
Company Profile
A leading Indian company engaged as the Support of mainly PCS desktops &
Servers and channel partner of Acer, IBM, and HP – leading Computer Manufacturer
Companies. The company is also a facility management provider of various
corporate sectors as Vail, State bank of India, Central bank of India, ICICI Bank,
SAIL, etc. And also provides major support on software components like oracle,
MySQL, etc.
1. As senior Customer Service Engineer of PCS core Team my job responsibility is to look
after major customers like State Bank Of India, Bank of Baroda, Central Bank Of India,
Reserve Bank of India, Eastern Railways, etc
2. Implementing MS (Microsoft) solutions based on MS Back Office, Windows NT; etc.
3. Implementing Linux solutions & maintaining network weekly.
4. Responsible for maintaining the accounts in terms of operation system and hardware to
look after and ensure that all the things at these sites are up and running and that the
customers are not having any difficulty in running the system ; also responsible to
upgrade/renew existing service contracts of our customers.
5. Responsible for co-ordination, implementation of the various services and solutions as
provided by PCS.

Current Location : Central Kolkata.
Period : September 1998 – August 2002.

Organization : HCL Infosystems Ltd.
Functional Area : Associate Customer Support Engineer.

• Peripherals servicing in Testing & Repairing Centre.
• Troubleshooting of PC & HCL, ACER, HP, IBM Server, Dot Matrix Printer,
and DeskJet Printer.
• Co-ordination, implementation of the various services, support and
solutions on HCL projects and products.

Technical Skills and Experience

RedHat Enterprise Linux 4, DOS, Windows NT,
• System Software : 2000 Server, 98, XP, 2000 Professional, ME,
Sco-Unix, Novell Netware 4.X, 5.X.
• Application
: MS-Office 2000, XP.
Assembling Desktop PCs, Cabling - UTP CAT-5
• Hardware & cable with RJ-45 connecter, Installing and
Networking configuring LAN (Peer to Peer and Client-Server
• Server RedHat Enterprise Linux 4 and Windows 2000
Configuration Server.

Certification(s) & Training(s)

• RHCE RedHat Certified Engineer on RHEL 4 from AEM (authorized training
center of RedHat); RHCE Certificate number 804006474222019.

Academic Qualification

• 1996-1998 Completed Diploma In Electronics & Tele-Communication
Engineering from West Bengal State Council of Technical Education with
81.90 score;

• 1994 Passed Higher Secondary Exam from W.B.C.H.S.E. Board in 1st Division

• 1992 Passed Madhyamik from W.B.B.S.E. Board in 1st Division (72.77%).
Personal Strength & Details

o The ability to finish a specified task within a specified time bound;
o Good Team member, organizer & co-ordinater;
o Good communication skills to liaison with people;
o Desire to success with self-motivation, hardwork & honesty;
o The ability of proper planning & Competitiveness;
o Will to gain attention.

• Date of Birth : 3rd January 1977.
• Language Known : English, Hindi, Bengali.
• Marital Status : Married.

• Special Interest : Internet, Cricket, Music.

Expected CTC : 2.5L

( Sanjoy Kumar Paul)