Professional Documents
Culture Documents
A STUDY OF
INVESTORS
PERCEPTION
ABOUT ETRADING
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Submitted By:
Internal Supervisor -
Anil Sharma
Assistant manager
Faculty of marketing
Sharekhan ltd.
IMS Ghaziabad
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PREFACE
As a part of the PGDM Curriculum and in order to gain practical Knowledge in the field of
management, we are required to make a report on A study of investors perception about Etrading The Basic objective behind doing this project report is to get knowledge tools of
different tools of marketing. In this project report we have included various concepts,
perception and satisfaction of traders regarding online trading to SHAREKHAN LTD.
Objectives of my study which I took were, to study investors perception on online
trading like safety. To study a comparative analysis on the services provided by major
online trading service providers in the market. And to identify customer rankings on
user friendliness of online terminal and to help the company in building a strategy for
their online services.
Doing this Project report helped us to enhance our knowledge regarding the work in to the
attitude of traders towards online trading vs. off line trading. We doing undergo many
experiences related with our topic concepts. Through this report I faced many problems like
getting appropriate response from the respondents and getting appointment from the
investors, the study is limited to the curriculum. There are some suggestions which are
inferred from my study which may be of some importance to SHAREKHAN LTD. in future
online trading.
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ACKNOWLEDGEMENT
With immense pleasure, I would like to present this project report for SHAREKHAN Ltd. It
has been an enriching experience for me to undergo my summer training at SHAREKHAN
Ltd, which would not have been possible without the goodwill and support of the people
around. As a student of INSTITUTE OF MANAGEMENT STUDIES, GHAZIABAD I
would like to extend my sincere gratitude and thanks to Mr. ANIL SHARMA (ASSISTANT
MANAGER, SHAREKHAN LTD.), GHAZIABAD , DR. URVASHI MAKKAR (DirectorPrincipal, IEM College Of Management), PROF. TIMIRA SHUKLA (FACULTY OF
MARKETING, INSTITUTE OF MANAGEMENT STUDIES)) to shape my understanding
towards the project. It was because of their immense help and support that this project has
been duly completed.
However, I accept the sole responsibility for any possible error and would be extremely
grateful to the readers of this project report if they bring such mistakes to my notice.
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CONTENTS
CHAPTER
Particulars
NO.
Page
Nos.
EXECUTIVE SUMMARY
1.
INTRODUCTION TO PROJECT
2.
COMPANY PROFILE
11
3.
24
4.
26
5.
RESEARCH METHODOLOGY
28
6.
31
7.
47
8.
50
9.
CONCLUSION
52
10.
54
11.
APPENDIX
56
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EXECUTIVE SUMMARY
Marketing management 12e-Analysing consumer markets by Philip Kotler states that
perceptions are more important than reality and it affects the consumers actual behaviour.
Perception is defined as the process by which an individual selects,organizes,and interprets
information inputs to create a meaningful picture of the world.
The major findings of the study are that Indian investors are more conservative, they do
not change easily and Indian traditional traders still choose brokers for trading ,whereas net
traders are more comfortable with online trading for its transparency and complete control of
the terminal
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CHAPTER 1
INTRODUCTION
TO PROJECT
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1.1
Brief Description
Share khan is Indias leading online retail broking house. Launched on February 8, 2000
as an online trading portal, Share khan has today a pan-India presence with over 1,529
outlets serving 950,000 customers across 450 cities.
It also has international presence through its branches in the UAE and Oman. Share khan
offers services like portfolio management, trade execution in equities, futures & options,
commodities, and distribution of mutual funds, insurance and structured products. These
services are backed by quality investment advice from an experienced research team which
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offers investment and trading ideas based on fundamental and technical research
respectively, market related news, statistical information on equities, commodities, mutual
funds, IPOs and much more.
Share khan is a member of the Bombay Stock Exchange, the National Stock Exchange and
the countrys two leading commodity exchanges, the NCDEX and MCX. Share khan is also
registered as a depository participant with National Securities Depository and Central
Depository Services.
Share khan has set category leadership through pioneering initiatives like Trade Tiger, an
Internet-based executable application that emulates a broker terminal besides providing
information and tools relevant to day traders. Its second initiative, First Step, is targeted at
empowering the first-time investors. Share khan has also set its global footprint through the
India First initiative, a series of seminars conducted by Share khan to help the non-resident
Indians participate and benefit from the huge investment opportunities in India.
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CHAPTER 2
COMPANY PROFILE
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Share khan was the first brokerage Company to go online. The Company's online trading
and investment site - www.Sharekhan.com - was also launched on Feb 8, 2000. This site
gives access to superior content and transaction facility to retail customers across the
country. Known for its jargon-free, investor friendly language and high quality research, the
content-rich and research oriented portal has stood out among its contemporaries because of
its dedication to offering customers best-of-breed technology and superior market
information.
Share khan has one of the best states of art web portal providing fundamental and
statistical information across equity, mutual funds and IPOs. One can surf across 5,500
companies for in-depth information, details about more than 1,500 mutual fund schemes and
IPO data. One can also access other market related details such as board meetings, result
announcements, FII transactions, buying/selling by mutual funds and much more.
Share khan's management team is one of the strongest in the sector and has positioned
Share khan to take advantage of the growing consumer demand for financial services
products in India through investments in research, pan-Indian branch network and an
outstanding technology platform. Further, Share khan's lineage and relationship with SSKI
Group provide it a unique position to understand and leverage the growth of the financial
services sector. We look forward to providing strategic counsel to Share khan's management
as they continue their expansion for the benefit of all shareholders."
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SSKI Corporate Finance Private Limited (SSKI) is a leading India-based investment bank
with strong research-driven focus. Their team members are widely respected for their
commitment to transactions and their specialized knowledge in their areas of strength. The
team has completed over US$5 billion worth of deals in the last 5 years - making it among
the most significant players raising equity in the Indian market. SSKI, a veteran equities
solutions company has over 8 decades of experience in the Indian stock markets.
If we experience their language, presentation style, content or for that matter the online
trading facility, we'll find a common thread; one that helps us make informed decisions and
simplifies investing in stocks. The common thread of empowerment is what Sharekhan's all
about!
"Share khan has always believed in collaborating with like-minded Corporate into forming
strategic associations for mutual benefit relationships" says Jaideep Arora, Director Share
khan Limited.
Share khan is also about focus. Share khan does not claim expertise in too many things.
Share khan's expertise lies in stocks and that's what he talks about with authority. So when he
says that investing in stocks should not be confused with trading in stocks or a portfoliobased strategy is better than betting on a single horse, it is something that is spoken with
years of focused learning and experience in the stock markets. And these beliefs are
reflected in everything Share khan does for us! Share khan is a part of the SSKI group, an
Indian financial services power house, with strong presence in Retail equities Institutional
equities Investment banking.
In Nagpur it is having the branches at C.A. road, near telephone exchange square and Khare
town, Dharampeth and 12-13 franchisees in Nagpur. We have been given the centre at C.A.
road.
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2.2Products:
Mutual fund schemes
Insurance
Portfolio Management System
Shares online and offline
Bonds
Fixed Deposits
Commodities
Out of these we have to mostly sell demat accounts and Mutual Funds.
In Share khan, under demat account there are two types of terminals.
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TYPE
OF DEMAT DEPOSIT (Refundable)
ACCOUNT TERMINAL
CHARGES
(nonrefundable)
CLASSIC
Rs.5000
Rs.750
Rs.10000
Nil
Rs.5000
Rs.1000
Rs.10000/25000
Nil
TRADETIGER
Share khan Value Line (a monthly publication with reviews of recommendations, stocks to
watch out for etc.)
Daily research reports and market review (High Noon & Eagle Eye)
Pre-market Report
Daily trading calls based on Technical Analysis
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The Share khan First Step is a brand new program designed especially for those who are
new to investing in shares. All one have to do is open a Share khan First Step account and
they guide us through the investing process.
Market Share
Share khan enjoyed about 20 per cent market share in Web business (Internet trading) in
stock markets. Three years ago, Web trading showed lot of promise but with the market
witnessing a downturn, there was not much interest among retail customers.
Profits
The share of Web trading constituted 22 per cent of the revenue. As Share khans daily
trading volume was over Rs 200 crore, the share of Web trading at about Rs 40 crore a day
was substantial and a larger part of the volume was coming from day traders.
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Financial capability
Taking in to consideration all its assets and liabilities company is valued at around Rs. 750850 crores.
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Directors
CEO
2.6Account opening:-
One can open a Depository Participant (DP) account, either through a Share khan branch or
through a Share khan Franchisee center.
There is no fee for opening DP accounts with Share khan. However a nominal deposit
(refundable) is charged towards services which will be adjusted against all future billings.
All investors have to submit their proof of identity and proof of address along with the
prescribed account opening form.
Proof of Identity
You can submit a photo copy of any of the following
Voter ID
Passport
PAN Card
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P a g e | 19
BROKERAGE:
INTRADAY
DELIVERY
CASH- EQUITIES
0.05%
0.5%
F&O
0.05%
INVESTMENT
MINIMUM AMOUNT
5000
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Citi Bank
IndusInd Bank
Union Bank, ICICI, Oriental Bank Of Commerce
CUSTOMER
COMPETITORS
India Bulls
Motilal Oswal
Religare
Kotak Securities
ICICI Direct
Anand Rathi
India Infoline
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P a g e | 22
ACHIEVEMENT OF THE
PROJECT
TARGET GIVEN:
Attend all the classes for an overview on online trading 45
A total sample of 50 for a companys questionnaire on perception of traders towards
online trading, which includes field work
A total sample of 50 for project questionnaire on perception of traders towards online
trading, which included field work and a report on the same with a research
methodology, findings and analysis and conclusion
Open 5 DMAT accounts
TARGET ACHIEVED:
A total of 43 classes attended out of 45. After that data collection work was done
where All the questionnaires were submitted, with a satisfactory field work and All
the questionnaires were submitted, with a project report and got evaluated for the
same. And from the target A total of 3 DMAT accounts were opened out of 5.
The classes attended gave the below information:
About timing of opening of market in BSE and NSE
The information of the brokerage which the company used to charge on a transaction
in online trading
Services share khan provides like ignite, session initiation protocol
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CHAPTER 3
RESEARCH PROBLEM
&
P a g e | 24
BACKGROUND
3.1 Background
This project is basically to know the perception of demat account holders towards online
trading
1) To make the online services better, the company wants the details of demat traders
who do trading through online this is being held throughout the India. But I have
given the NEW DELHI. There I have visited the following areas.
Jhandewala
Connaught place
Pacific mall , Ghaziabad
EDM mall, New Delhi
2) In addition to these documents various other information like number of traders,
online services provided by SHAREKHAN were taken. These data formed the main
basis of the study. Various analysis like online trading awareness, perception of online
trading for services and satisfaction of trader for online trading etc. were analyzed.
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CHAPTER 4
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P a g e | 27
CHAPTER 5
P a g e | 28
RESEARCH
METHODOLOGY
5.2 Data
Primary Data: Primary data collected by interviewing the different types of
trader through alternative advisory firm and have administer the traders perception
towards E-trading with the help of per designed questionnaire.
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QUESTIONNAIRE
DIRECT INTERVIEWS
5.6
TOOLS
USED
FOR
ANALYSIS
FOR
MEASURING
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Pie charts
Bar Diagrams
2. Hypothesis testing
CHAPTER 6
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Here I have selected age under 18-25 which will help to segregate and figure out segment
according to Gender, occupation, Income level and trading period -:
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Gender
UNDER 18-25
Number of respondents
Male
Female
24
3
TOTAL
CHART NO- 1
27
Gender
30
24
25
20
15
10
5
0
male
female
INFERENCES: The above graph shows that out of 50 Respondents, under 18-25, 24 are male and 3
are female.
Under 18-25, the maximum numbers of traders are male.
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1 (4%)
Self-employed
CHART NO- 2
number of of traders
12
44%
student
private
emp.
1
4% 3
11%
public emp.
11
41%
self employed
INFERENCES: The above graph shows that out of 50 Respondents, 44% are students, 41% are Private
employees and 11% are public employees and 4% are self-employed.
Under 18-25, the maximum number of trader who are students.
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10 (37%)
NIL
TOTAL
CHART NO- 3
12
10
10
27 (100%)
10
6
4
2
37%
37%
23%
3%
0 0%
INFERENCES: The above graph shows that out of 50 Respondents, 37% are under NIL category ,
37% are under Less than 1 Lakh , 23% are under 1 lakh to 3 lakh , 3% are under 3
Lakh to 5 Lakh and no one under More than 5 Lakh.
Under 18-25, there are equally number of traders who are under NIL categories and as
well as Less than 1 Lakh.
TOTAL
CHART NO- 4
100%
P a g e | 35
1-2 years
2-3 years
3-5 years
INFERENCES: The above graph shows that out of 50 Respondents (under 18-25) , 74% have been
trading for 1-2 years, 26% have been trading for 2-3 years and no one has been trading
for 3-5 years as well as more than 5 years.
Under 18-25 age, the maximum number of traders who have been trading for 1-2 years
and after that 2-3 years trading period.
TOTAL RESPONSE(50)
0
1
P a g e | 36
Neutral=3
Agree =4
Strongly Agree =5
11
TOTAL
50
10
28
CHART NO- 5
28
11
10
E-trading is easy way to trade in stock?
1
INFERENCES: Out of 50 traders, 56% of traders rated Easy way to trade as strongly agree, 20 %
are rated it as agree, 22% as Neutral and 1% rated as Disagree and one rated Strongly
Disagree.
Almost all the traders have shown a positive response towards Easy way to trade.
TOTAL RESPONSE(50)
0
1
11
P a g e | 37
Agree =4
Strongly Agree =5
10
TOTAL
50
28
4= Agree
19
3=Neutral
Online trading is friendlier as compare to offline trading. 17
2=disagree
1=Strongly Disagree
10 12 14 16 18 20
CHART NO- 6
INFERENCES: Out of 50 traders, 38% of traders rated brokerage more in online compare to offline as Agree, 34 % are rated it as Neutral, 10% as disagree and 10% rated as
Strongly Agree and 8% rated Strongly Disagree.
38% traders say that online trading causes more brokerage as compare to off line
trade
TABLE 7
TRADING TIME
1-2 Years
2-3 years
3-5 years
More than 5 years
TOTAL
RESPONSE FROM 50
29(58%)
16(32%)
4(4 %)
1(2%)
100%
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CHART NO- 7
Trading Period
16
1-2 years
2-3 years
3-5 years
more than 5 years
29
INFERENCES: The above graph shows that out of 50 Respondents, 58% have been trading for 1-2
years, 32% have been trading for 2-3 years and no 8% have been trading for 3-5 years
2% more than 5 years.
Under 50, the maximum numbers of traders who have been trading for 1-2 years and
after that 2-3 years trading period.
TOTAL
TOTAL RESPONSE(50)
5
0
9
22
14
50
P a g e | 39
CHART NO- 8
1=Strongly disagree
2=disagree
3=neutral
4=Agree
22
5=Strongly agree
INFERENCES: Out of 50 traders, 44% of traders rated Online trading is secure and reliable as
Agree, 28 % are rated it as Strongly agree, 18% as neutral and 10% rated as Strongly
Disagree and no one rated Disagree.
44% traders are agreed that online trading is secure and reliable.
Cross tabulation
Case Processing Summary
Cases
Valid
N
age * gender
Percent
50 100.0%
Missing
N
Total
Percent
0
.0%
Percent
50 100.0%
P a g e | 40
P a g e | 41
18-23
18-25
18-26
18-27
25-30
Count
M
0
Total
1
% within age
% within
gender
.0%
2.2%
2.0%
% of Total
.0%
2.0%
2.0%
21
24
Count
% within age
12.5%
87.5% 100.0%
% within
gender
60.0%
46.7%
48.0%
% of Total
6.0%
42.0%
48.0%
Count
% within age
% within
gender
.0%
2.2%
2.0%
% of Total
.0%
2.0%
2.0%
Count
% within age
% within
gender
.0%
2.2%
2.0%
% of Total
.0%
2.0%
2.0%
10
10
Count
% within age
% within
22.2%
20.0%
P a g e | 42
Hypothesis Testing
Ho: Age and gender are independent of each other.
H1: Age and gender are not independent of each other.
Chi-Square Tests
Value
Asymp. Sig.
(2-sided)
df
Pearson ChiSquare
3.056a
.802
Likelihood Ratio
4.415
.621
N of Valid Cases
50
Inference:Since the calculated value (.802) is greater than tabulated value ( 0.05), null hypothesis is
accepted i.e. age and gender are independent of each other.
HYPOTHESIS
For the purpose of analyzing the gathered information few marketing hypotheses were the
major issues in a successful conclusion of the research.
1. Issue: security is an important issue during online trading.
H0: More than 50% of traders believe that security is Important.
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H1: Less than 50% of traders believe that security is not important.
Applying Z test can prove this-:
Computation of Z value
Z=
P-P/ sigma P
P=0.50
q = (1-P) =0.50
N=50
Where P= X/N = Respondents favoring Ho
Total sample size
P=36/50=.72
Sigma P P (1-P)/ (N)
= .0707
Z= 0.72-0.5/0.0707
Z =3.12
K=1.96 (table value of Z) [Assuming 95% confidence interval]
Conclusion:
Since critical value (K=1.64) is less than calculated Z value (3.12) null hypothesis is
accepted.
Result:
More than 50% of traders are satisfied and say security is important in online
trading.
2. Issue: Online trading is friendlier as compare to offline trading.
H0: More than 50% of traders are satisfied that online trading is friendlier as compare to
offline trading.
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H1: Less than 50% of traders are not satisfied that online trading is friendlier as compare to
offline trading.
Applying Z test can prove this-:
Computation of Z value
Z=
P-P/ sigma P
P=0.50
q = (1-P) =0.50
N=50
Where P= X/N = Respondents favoring Ho
Total sample size
P=38/50=.76
Sigma P P (1-P)/ (N)
= .0707
Z= 0.76-0.5/0.0707
Z =3.68
K=1.96 (table value of Z) [Assuming 95% confidence interval]
Conclusion:
Since critical value (K=1.64) is less than calculated Z value (3.68) null hypothesis is
accepted.
Result:
More than 50% of traders are satisfied that online trading is friendlier as compare to offline
trading.
P a g e | 45
WEAKNESS
High brokerage charges but now they have overcome this by a new prepaid in which
brokerage is reduced to half.
OPPORTUNITY
Financial services sector in India is growing by leaps and bounds.
In the upcoming days SHARE KHAN LTD. is coming up with his own insurance.
THREATS
Cut-throat competition from corporate big houses like RELIGARE and ICICI
MATUAL FUND.
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Chapter 7
OBSERVATION &
SUGGESTIONS
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OBSERVATIONS
Research has been made on the topic A study of Investors perception about E-trading to
identify the level of satisfaction of traders from different location. Whole study only depends
upon DELHI-NCR online trader.
Based on the analysis and the interpretation of the data, observations and suggestions are
recorded which are as follows-:
As 38% traders rated agree that online trading is more expensive than offline trading.
56% traders have rated on Strongly agree that online trading is an easy way to
trade. Rest 26% who have rated on Agree.
58% traders have been trading for 1-2 years.
Under 18-25 years age there are more number of trading which are male as compare
to female.
There is more number of traders who are student as compare to private employee or
public employee.
More than 50% of traders are satisfied that online trading is friendlier as compare to
offline trading.
More than 50% of traders are satisfied and say security is important in online trading.
No one does trading more than 5 years under 18-25
Income level is equally 37%, 37% between NIL or Less than one Lakh under 18-25.
A hypothesis testing was done to check the importance of the security for the traders
and it was found out of the total samples of 50, more than 50% of the traders believed
that security is an important concern for them.
P a g e | 48
Similarly a hypothesis testing was done to check that approximately how many traders
in percentage feel that online trading is comfortable then online trading, the results
were in favour as the null hypothesis is accepted: result being that more than 50% of
the traders believe that online trading is friendlier then offline trading.
SUGGESTIONS
Suggestions to Share khan Ltd. through this report
Based on the findings of the study I would like to suggest few points so that it will help them
to expand their online services.
Share khan Ltd. should focus on female traders as it in low in numbers compare to
male under 18-25
Online brokerage charges should be cut down as compare to offline brokerage because
more number of traders have rated as AGREE on high brokerage compare to offline
brokerage.
Share khan Ltd. should generate better services so that they can sustain traders more
than 5 years as it is negligible.
Share khan Ltd. has to do more focus on Public employee or Self-employed as these
are less in numbers.
Though the satisfaction level is good in most of the cases with respect to easy trader
or friendlier than offline trading, full satisfaction level still needs to be achieved with
respect brokerage charges.
Share khan can let their customer Know that When to Sell Your
Stocks? Everyone focuses on what and when to buy stock, yet few
ever consider the best time to sell. So to make online trading
friendlier it can be done.
P a g e | 49
Self-employed traders have courage to trader or invest more in stock. So more and
more focus should be on them to gain advantage.
Chapter 8
LIMITATIONS OF THE
STUDY
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CHAPTER 9
CONCLUSION
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CONCLUSION
Doing a research for such a prestigious organization was quite an experience for me; it
helped me to learn a lot about what methods we need to follow to conclude a methodological
research.
The name of the project is A STUDY OF INVESTORS PERCEPTION ABOUT
E-TRADING. The data was collected from online traders and the research was done to
check the perception of traders towards the online trading facility provided by sharekhan.
The research gave us an insight about the preferences of the customers when it comes about
security, a comparison between online and offline trading on the basis of ease, comfort, user
friendliness, cheaper in terms of money and time. The results were in favor of online trading.
P a g e | 53
CHAPTER 10
BIBLIOGRAPHY
P a g e | 54
Bibliography
1.
2.
3.
4.
5.
6.
7.
8.
P a g e | 55
CHAPTER 11
APPENDIX
P a g e | 56
P a g e | 57
1.
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P a g e | 59
Strongly Disagree
= SD
Disagree =
D
Neutral =
N
Agree =
A
S.NO.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Strongly agree
= SA
SD
SA