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Renee D.

417 East 52 Street, #1H Brooklyn, NY 11203 (347) 756-8399

Seasoned professional with 7 years of management, business development and executive level support
offering a career rich in anticipating, evaluating and solving complex situations that have increased
company productivity, revenue, morale and client base. Areas of impact and contribution include:
Human Resources | Start Ups| Project Management
Coaching and Development | Financial Management | Business Strategy and Development |
Office Management | Information Technology Liaison (web and mobile applications)
Advertising and Marketing | Logistics and Dispatch
Policy Enforcement | Customer Service | Administrative Support
Totally Edge (Parent Company)

New York, NY

Go Taxi Truck, LLC

Director of Client Services & Operations

03/2012 Current
03/2013 Current

Responsible for the direction and day-to-day supervision of all movers, drivers and office staff
Determining staffing requirements to include interviews, hires and training of new employees
Responsible for employee accountability and adherence to company standards and policies
Moderating employee hours to keep enough staff on hand and keep overtime to a minimum
Responsible for employee development and corrective action calibrations as needed
Planning and booking travel itineraries for the CEO
Daily interaction as the IT liaison for the company with our offshore developers
Troubleshooting issues with our web based software or mobile apps and reporting to developers
Overseeing all workers compensation and unemployment claims
Ensuring compliance with all DOT regulations and FMCSA guidelines
Overseeing customer concerns and escalation issues and damage resolution
Responsible for being or designating the on-call emergency contact outside of normal business hours
Monitoring dispatch and driver locations as well as informing crews of faster routes throughout the city
Arranging and conducting regular training and development meetings with staff
Participating in investors meetings and setting up PowerPoint presentations
Facilitating with marketing and advertising to include producing animated media videos
Actively participating in industry meetings and conventions out of state
Reviewing financial data to measure productivity and track expenses
Assisting in the evaluation of current software systems and procedures while recommending changes
Edge Auto Rental
Evening Shift Manager

06/2012 03/2013

Responsible for influencing customer satisfaction

Managed operations and quality control of calls amongst the customer service staff
Supervised shift personnel of 25 employees
Handled all escalated customer service issues
Participated in management meetings and wrote nightly reports for the General Manager

Client Account Representative

03/2012 06/2012

Answered approximately 75-100 inbound calls per day for reservations, vehicle information and/or rates
Provided a high level of customer service to include vehicle specifics for television and film clientele
Greeted front desk customers in a friendly and timely manner
Processed returns, check-ins and final billing transactions
Understood and communicated rental terms and conditions, vehicle features and other services
Notified management of any known vehicle problems, reservation or vehicle maintenance issues
Performed basic accounting functions such as: AR/AP
R. Media Group, Brooklyn, NY
Marketing and Public Relations Manager

05/2007 03/2011

Supervised and developed public relations staff (team of 4)

Proactively sought media opportunities for clients across all media formats - print, online, and broadcast
Worked with clients to prepare them for media interviews through media training
Drafted and distributed press releases and media kits
Reviewed, analyzed and concluded whether proposals and agreements meet mutual needs of the client
Developed social media and brand development initiatives
Urban Ride, Inc., New York, NY
Client Services Manager

01/2004 04/2007

Supervised staff of 15
Handled customer service escalation issues
Participated in weekly management meetings to discuss shift progress
Coordinated and hosted numerous client seminars, booking venues and guest selections
Organized the shift schedule for upcoming week
Interviewed potential candidates for open positions
Coordinated the booking of road shows and high VIP events
Processed all incoming invoices from vendors
Ensured the accuracy of international conversion rates
Accounting reconciliations
Assisted in billing discrepancies with vendors over service issues
Corresponded with vendors and clients to resolve past due billing inquires via telephone & e-mail
Answered incoming calls from clients and vendors
Monitored flight arrivals on international and domestic, and private jet aviation flights
Instructed clients where to meet their chauffeur, i.e. what baggage claim carousel and/or terminal
University of Maryland
Course: Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship
Wharton School University of Pennsylvania
Course: Introduction to Operations Management


City University of New York (CUNY) - Medgar Evers College

Major: Communications

Brooklyn, NY

Proficiency in Microsoft Office programs | Animation | Social Media | Learning Ruby on Rails Coding