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RICK A.

HALL
10816 SE 290 ST. AUBURN, WA 98092
CELL (206) 370-2048*HOME (253) 804-3182* EMAIL: RAHALL77@AOL.COM

PROFILE

A results driven senior manager specializing in program and project management in telecommunications to include site
development, engineering, operations and administration across multidisciplinary fields. Accomplished professional who has
earned a reputation for exceeding expectations while effectively managing budgets to successfully implement project
deliverables. Collaborative leader with the ability to motivate and mentor highly successful, cross-functional teams to
outstanding performance. Effective communicator possessing excellent relationship building, interpersonal, and negotiation
skills. Highly analytical professional with proven problem-solving abilities. Expertise includes:

 Telecommunications  Operations Administration  Client Relations


 Program Management  Strategic Planning  Team Leadership
 Project Management  Engineering  Training and Development

PROFESSIONAL EXPERIENCE:

Tellabs 2008-Present
Global Consulting Services PMO (Contractor)
As a member of GCS newly created PMO team, responsible to guide key GCS programs to successful conclusion, create a
foundation for consistent GCS success through the development of a strong and pervasive program/project management
discipline. Provide PM services and oversight for select GCS programs/projects. Mentor, train, and guide the organization’s
program team as they learn and adopt PM best practices for their programs and projects. Keep GCS management team and
program management community informed by providing regular updates ranging from monthly status of programs to a
quarterly operational review meeting institutionalizing program management. Set the standard, provide the tools (e.g. Risk
Evaluation and templates) and then be the resident advocate and model for good Program management practice.

Goodman Networks Inc. 2007-2008


Project Mgr (West Region)
Responsible for multiple projects with a fortune 500 wireless client. Projects include Nokia radio adds and expansions, MCPA
installation and integration, TDMA de-install for MSCs and Cell sites. My team’s charter is to build a local presence and open
a new office and warehouse in support of local wireless carriers. We have been executing with an extremely high success rate
since mid August.

Multipoint Wireless, LLC


(3 Month Contract) 2007-2007
Project Mgr and consultant (Temp Contract) for Ericsson PMO leading a large turnkey UMTS overlay project. Responsible for
defining site development responsibilities, methodologies and reporting requirements for the selected Approved Service
Provider or (ASP) as well as installation, implementation and integration.

Nokia 2005-2007
Account Manager - Seattle, WA
(Work force Reduction)
Main point of contact for key customers. Understand customer’s strategic and business plan, implement account strategy,
identify products and/or solutions and develop a product offering to meet customer needs at an optimum profitability.
Understand customer’s key business drivers and use this knowledge for creating a profitable business. Act as an operational
business manager, relationship manager, sales person and business developer.

 Assumed role of overall PM as well as continued as an account manager


 Defined master project schedule and resource requirements
 Established an in market (Great Falls, MT) project office and warehouse
 Project team successfully installed/integrated Nokia’s first R4 Core Network in North America
 Implemented a 175 CDMA to GSM cell site swap throughout the state of Montana which operates as Chinook
Wireless.
 Provided new BSS solution for GB over IP in order to save on temporary interconnect costs inherent in acquiring
backhaul facilities.

Alcatel – USA 2004-2005


Director, North American Program Office – Bellevue, WA
(Work force reduction)
Promoted to this role as a result of exceptional performance in the previous position below.
Responsibilities included establishing strong program practices in support of all wireless program accounts in North America.
This includes but not limited to Capital and Resource forecasts, order management, customer Change Control, Software and
Hardware delivery processes, Interoperability Testing (IOT) process from identification phase to completion as well
established roadmap / product presentations

 Established Quality Audit Process for all new installations


 Assisted in staffing two additional PMOs hiring a total of 18 of 20 resources
 Created an ongoing action register that was flexible across all accounts
 Established financial reporting practices that were easily understood across all levels of management.
 Successfully Negotiated agreements with gray market telecom equipment reseller to remove, refurbish and resell
various vendor legacy core equipment in an effort to increase revenue opportunities.

Alcatel – USA 2004-2005


Director, Project Management

Through effective business direction and process improvements the project management team deployed over a million ports of
Next Generation Networks, Soft Switch and Media Gateways, into the T-Mobile network. Managed over 15 Project Managers
and administration staff with varying skills and expertise; Responsible for establishing a Project Roll out, Technical Project
Management and Program financial teams as well as establish a local office presence.

 Established and staffed 3 project teams of 5 people between June and November.
 Established a fully functional local business office and directed all TI improvements
 Deployed over a million ports across the country between June and November 2004 resulting in zero escalations
 Exceeded Customer Satisfaction survey expectations by 6% bringing the final score to 89% for Project
Management.
 4 of 5 Team leads were promoted and transferred to new opportunities as a result of our success in 2004.

Scope Networks, Inc. 2002-2004


Sales Director
(Company became insolvent)
Responsible for securing sales contracts for telecom services within the wireless sector. I personally managed two of the
largest accounts in the North West Region (T-Mobile and Nokia). Within the two years of my charge of these accounts I
increased revenue by 200%.

 Established a certified installation program through official Nokia training in order to secure installation and
commissioning services for T-Mobile that resulted in zero competition for other vendor types.
 Established Sales contracts with T-Mobile that exceeded $6M at the end of 2004.

Nortel Networks, Inc 1998-2002


National Director of Operations

Responsibilities included supporting the T-Mobile Account (formerly VoiceStream) of day to day engineering and operations
including all national projects, software and hardware upgrades, new product deployment, network expansions, new network
build outs and all budgetary management as well as all interoperability. The team consisted of 3 regional directors and 4
senior managers as well as over 100 cross-functional sand previous pricing to ensure completeness and accuracy.
 Recipient of two President’s awards as well as TOP 5% for outstanding performance and professionalism award.

Senior Project Manager 1995-1998


Directed phase I of Nortel - VoiceStream agreement which included the GSM Network build from San Antonio to Dallas.
Managed four Project Managers, delivering three Core Switches and 700 Cell Sites. Successfully launched the Austin market
consisting, of over 200 sites, on schedule, on budget and increased gross margins by 16% at project close. Directed and
launched the BTA build for VoiceStream Wireless in the Spokane BTA consisting of 45 sites with a crew of 12 people. Market
was launched along with the Seattle MTA on Feb 26, 1999. Lead for the installation of MSC switches in both the Phoenix and
Seattle MTAs for the VoiceStream product line. Due to location and track record, was asked to manage the install of a DMS-
MTX switch and 4 cell sites in the AT&T Wireless lab in Redmond, WA for the purpose of vendor qualification. Directed
Nortel’s first “TURN-KEY” project for the PCS1900 GSM network in Oklahoma City for Western Wireless. From project
kick-off April 1, 1996, to commercial launch, November 24, 1996 the system launched with 106 sites integrated and on the air,
on schedule, and on budget. The project consisted of but was not limited to the responsibility for site development, RF
Engineering, Network Engineering and System Optimization.

 Received the President's Award of Excellence.

Project Manager 1994-1995


Responsible for the build out of the first North American GSM system in the Hawaii MTA for Western Wireless. My role
included assisting the customer in network planning, directing OEM integration, system validation, integration and
optimization. These achievements lead to my promotion to Senior Project Manager.

Verification Office (VO) Engineer 1986-1994

Responsible for writing, creating and executing test cases for all new hardware and software destined for general release for SL100
PBX and MTX platforms. All testing efforts were done in a lab environment before we were required to go to the official verification
office (Customer site) to retest in a live environment.

 Create, write and execute test cases


 Open problem reports
 Apply software patches (Fixes) to address problem reports
 Create/Define entry and exit criteria for VO and FOA locations
 Review VO test plan with customer
 Gain customer approval and sign off upon VO complete

MILITARY
United States Navy (Veteran) 1979-1986
Radioman First Class (E-6)

EDUCATION
High School Diploma

PROFESSIONAL TRAINING
Management Excellence
Leadership in action – Coaching
Leadership, Teambuilding and culture change
Project Planning and Risk analysis
CMM QA Program and Product Life cycle
Member of the Project Management Institute
- Excellent References available -