FORMAT : QP09

DEPARTMENT OF MANAGEMENT STUDIES

COURSE PLAN
Sub. Code : MG 1301
Branch / Year / Sem : B.E
MECH/IV /VII
Sub. Name
: TOTAL QUALITY MANAGEMENT
Batch
: 2012-2016
Staff Name
: B.SURESHBABU
Academic
Year
: 2015-16 (ODD)
COURSE OBJECTIVE
1. To understand the Total Quality Management concept and principles and
the various tools available to attain Total Quality Management.
2. To understand the statistical approach for quality control.
3. To understand the various models of TQM.
4. To understand the concept of six sigma, process management, total
employees involvement.
5. To understand the concept of benchmarking, quality systems.
TEXT BOOKS
T1. Dale H. Besterfiled, Total Quality Management, Pearson education, inc.
2003.
REFERENCES
R1. Feigenbaum,a.v., Total Quality Management, McGraw hill, 1991.
R2. Oakland, j.s., Total Quality Management, Butterworth Heinemann, 1989.
R3. Narayana V and Sreenivasan, N.S., Quality Management concepts and
tasks, New
Age International, 1996.
R4. Zeiri, Total Quality Management For Engineers, Wood Head Publishers,
1991.
WEB RESOURCES
W1.
http://www.notesengine.com/dept/cse/7sem/anna-university-7-sem-cse
notes.html
(Topic.No:1-45)
W2. http://nptel.ac.in/courses/110101010/4 (Topic.No:1- 44)
W3.
http://www.vidyarthiplus.com/vp/Thread-GE2022-Total-QualityManagementLecture-Notes-Lonely-Edition(Topic.No:28-36)
W4.
http://freshupdates.in/lecture-notes/anna-university-total-qualitymanagementlecture-notes/(Topic.No:37-45)
W5. http://www.iannauniversity.com/2012/06/ge2022-total-qualitymanagementlecture.html(Topic.No:10-18)

TQM 8

FORMAT : QP09

Topic
No

Topic

Books
for
Referenc
e

UNIT I
(9)
1
2
3
4
5
6
7
8
9

Page
No.

Teaching
Methodolo
gy

No. of
Hours
Requir
ed

Cumulati
ve No. of
periods

INTRODUCTION
Introduction
Need for quality
Evolution of quality
Definition of quality
Dimension of
Manufacturing and
Service quality
Basic concepts of
TQM
Definition of TQM
TQM frame workcontribution of
Deming
Juran and crosbybarries of TQM

T1
W2
T1
T1
T1

13-19
21-22
19-20
20

BB
BB
BB
BB
BB

1
1
1
1
1

1
2
3
4
5

T1,R4

14-15

BB

T1
T1,R4

13
16-18

BB
BB

1
1

7
8

T1

3943,
140142,
17,18

BB

LEARNING OUTCOME
At the end of unit, students should be able to
Understand the basic principles of TQM
Know the benefits of TQM and the implementation barriers.
Aware about the Whats, Whys and Hows of TQM
UNIT II
TQM PRINCIPLES
(9)
10 Leadership
11 Strategy quality
planning and Quality
statement
12 Customer focus,
orientation,
satisfaction
13 Customer
complaintsRetention

T1
T1

29-37
53-58

PPT
BB

1
1

10
11

T1

67-84

CBT

12

T1

BB

13

14 Employee
involvement
Motivation
15 Empowerment,
teams, team work
16 Recognition and
reward, Performance
appraisal
17 CPI ,PDSA,5S
Kaizen
18 Supplier partnership,
partnership, supplier
selection,
Supplier rating

T1

85
87,96
-97
101104

BB

14

108124

BB

15

BB

16

BB

17

BB

18

TQM 8

R2
W2
T1
T1

137157
169172

FORMAT : QP09

LEARNING OUTCOME
At the end of unit, students should be able to
Understand the importance of customer satisfaction
Understand the influence of services quality in customer retention
Identify the need for the Continuous Process Improvement in maintaining
the quality.

UNIT III
(9)
19 The seven tradition
tools of quality
20 New management
tools
21 Six sigma, Concept
and methodology
22 Application to
manufacturing
23 Service sector
including IT
24 Benchmarking,
Reasons to
benchmark
25 Benchmarking
process
26 FEMA
27 Stages of FMEA and
types

TQM TOOLS AND TECHNIQUES I

T1
T1
T1
T1

473490
456465
158159
158159

W3

PPT

19

BB

20

BB

21

BB

22

BB

23

T1,R4

219220

BB

24

T1

220

BB

25

NPTEL
PPT

1
1

26
27

W2
T1

396397

LEARNING OUTCOME
At the end of unit, students should be able to
Understand the use of statistical process control for measuring quality
Understand the existence of seven tools of quality
Understand the importance and benefits of six sigma
UNIT IV
TQM TOOLS AND TECHNIQUES II
(9)
28 Quality Function
T1
46
BB
1
Deployment (QFD)
29 Taguchi quality loss
T1
327PPT
2
function
355
30 Total Productive
T1
573BB
1
Maintenance (TPM)
579
31 Concept
T1
443
BB
1
32 Improvement needs
T1
443BB
1
446
33 cost of quality
T1,R4
447BB
1
449
34 performance
T1
185BB
1
measure
202
35 Quality circles
W3
BB
1

TQM 8

28
30
31
32
33
34
35
36

FORMAT : QP09

LEARNING OUTCOME
At the end of unit, students should be able to
Know the importance of performance appraisal in an industry
Understand and identify implementation of quality circles and its
responsibilities
Understand concept of cost of quality and its implications
UNIT V
QUALITY SYSTEMS
(9)
36 Need for ISO 9000
and other quality
systems
37 ISO 9000:2000
quality system
38 Elements,Documenta
tion
39 Quality auditing
40 QS 9000
41 ISO 14000 Concept

T1

265

SEM

37

T1,R4

266268

BB

38

W2

BB

39

W2
W4
T1

BB
BB
BB

1
1
1

40
41
42

42 Requirements
benefits
43 Benefits
44 Case studies on TQM
implementation and
services sector
including IT

T1,R4

BB

43

BB
BB

1
1

44
45

T1
W1

306-

309
310320
320

LEARNING OUTCOME
At the end of unit, students should be able to
Understanding ISO standards and its series.
Know how to conduct quality audit
Understand the documentation procedure in quality system process
COURSE OUTCOME
At the end of the course, the students will be able to
Understand the quality and its related concepts given by quality gurus.
Understand the pillars of TQM and the principles need for the
implementation
Know the usage of Statistical Tools in measuring quality
Understand the importance of measuring the quality on the basis
statistics
Knowing the application procedure for ISO and its related process
CONTENT BEYOND THE SYLLABUS
1. Case study of various Multinational Companies quality principles
and related
issues.
INTERNAL ASSESSMENT DETAILS

TQM 8

FORMAT : QP09

TEST NO.

II

MODE
L

Topic Nos.

1-14

15-27

1-44

Date

ASSIGNMENT DETAILS
ASSIGNMENT
Topic Nos. for
reference
Date

II

1-14

1-44

15.07.15

ASSIGNMENT I (10)
Descriptive Questions
1. State and explain
the principles of
TQM.
2. What are the
barriers to TQM
implementation?
How are they
overcome?
3. Explain the
following
(a) Juran trilogy
(b) PDSA cycle
(c)Maslows theory
of
need hierarchy.
4. Explain the process
of
establishing cost of
quality.
TQM 8

12.08.15
14.09.15

ASSIGNMENT II (20)
1. If you were the TQM leader in a company, what are
the
organizational changes you would advocate for total
quality
practice?
2. Analyze and compare M/S.TVS MOTOR COMPANY
Total Quality
principles with M/S. Maruthi-Suzuki Motor Company.
3. Analyze and compare the motivating factors for the
employees
in M/S. Mahindra motor with M/S.Toyota motor.
4. Analyse a manufacturing companys performance
which uses
TPM for its effective productivity.
5.

List

out

the

documentation

process

in

FORMAT : QP09

5. Explain in details the

road map of quality
planning.

TQM 8

manufacturing
industry to apply for ISO.