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TERESA R. SWAFFORD Gastonia, NC 28052 Cell: 704.214.4739 SUMMARY I am passionate about adult learning and taking learners from the initial “Oh my God, I can’t do this” to “Hey this is a lot easier than I thought, of course I can do this!” I love being able to provide employees with the tools, skills and motivation to help them meet and exceed your business objectives. Helping employees get over that fear of change, and get excited about the new system so they can really see the benefits for them, at the end of the day, this is what makes it all worth the effort!           Secret security clearance Instructional Design Training Development & Delivery Conduct/Support End user classes Test script development Management of test environments Turning around attitudes Improving employee satisfaction Translating technical concepts into lay terms Pre and Post Go Live On-Site-Support TECHNICAL APPLICATIONS      UC360/SkyChain SAP – SD, WM, MM. HR, PM Smart Station ® Personnel Performance Management System (PPMS) ® Supervisor Support Program (SSP)®       Wealth Management Workstation® IBS® Sales Desktop® OnDemand Personal Navigator® Certification NaviPlan® Instant Demo PROFESSIONAL EXPERIENCE INTREPID LEARNING – XEROX /SUCCESSFACTORS 2014 – CURRENT Technical Implimentation Trainer Responsible for delivering web based training and facilitating on-line question and answer sessions to consultants from around the globe enabling them to configure and implement SuccessFactors to for their clients. UNITED AIRLINES/CORESTAFF US, CA, IL 2013 – 2014 Master Trainer UC360/Skychain Responsible for delivering instructor led classroom training for United Airlines, and United contractor cargo staff from around the world. Responsible for tracking course attendance, administering end-of-course assessments, providng go-live support, answering questions and resolving issues.  Provide help desk support to end users around the world ensuring cargo was shipped and received in a timely cost effective manner  Proactive communications on any issues/risks as they occur to ensure resolution before they become problems  Provide special project support with global project team to resolve issues and help maintain a profitable bottom line ACCENTURE CONSULTING/ B2B WORKFORCE, US, GA 2011 - 2013 SAP Trainer – GFEBS Responsible for providing instructor led SAP training delivery for General Fund Enterprise Business System (GFEBS) to end user throughout the US for US Army and Army National Guard. Provided year end and help desk support.  Supported Governance, Risk and Compliance (GRC) team to ensure commands are in compliance.  Provided Pre and Post go-live support for Aberdeen Proving Grounds ATEC command  Provided year-end support for ATEC ensuring smooth year end close out  Provided Tier II Remedy Helpdesk support for ATECs HQ ensuring all issues were resolved in an effective and timely manner THE MOORE GROUP (TMG), US, VA 2008 - 2011 Training Lead Dept. of Justice (DOJ) Developed and delivered training materials for user acceptance test (UAT),student handbooks, instructor materials, Quick Reference Guides and end user training. LifeNet Health Developed SAP training manuals for SD, HR, WM & MM, PowerPoint slides, and trainer notes from Business Process Procedures (BPPs), test scripts and other internal documents for the SAP conversion Environmental Protection Agency (EPA) Responsible for developing training solutions for EPA’s Financial System Modernization Project (FSMP) converting the current core financial system (IFMS) to Momentum. Teresa Swafford 704-214-4739 CBS Radio Managed implementation of proprietary software rollout across 145 radio stations (2,000 employees trained). Responsible for managing training implementation for Traffic, Business Office and Sales Departments. Responsible for development of job aids. Worked with software developers to resolve client issues in a timely manner.  Developed training materials, FAQs, end user guides, Quick Reference Guides, and instructor training manuals to ensure effective, informative and engaging training environment  Managed on-site training resources to provide effective training and manage costs.  Provided classroom, desk-side and one-on-one training at customer locations  Provided support to helpdesk to ensure problems were quickly and efficiently resolved  Managed Train the Trainer for new trainers ensuring all trainers were prepared to help end users transition to new system. TRS CONSULTING, US, NC 2004-2005 & 2007 - 2008 Sr. Client Training Specialist Delivered project training for new software rollout at financial institutions with more than 6,000 offices across the US. Delivered classroom and on-demand web training. Created leave behinds, Job aids and FAQs for software courses.  Managed site set-up, on-site training deployment resources ensuring efficient and effective use of time and resources.  Provided WebEx, classroom training, one-on-one and desk side support and troubleshooting with clients across the US for effective knowledge transfer to end-uses. IBM GLOBAL SERVICES, US – Financial Services Sector, Business Consulting 2005 - 2007 Learning Consultant Implemented training solutions for clients across the US. Developed web based content for courses and user guides for SAP Payroll and benefits classes. Developed quick reference materials, FAQs and video training aides using Instant Demo and SimPro, as leave-behind job aides.  Managed contract training team to develop and deliver one-on-one, desk-side, classroom and web based training to 4,000 members of the Washington DC Police department ensuring DOJ compliance  Documented existing client systems and designated appropriate IBM replacement tools, resulting in smooth transition to IBM tools for client at cut-over. MERCER HR CONSULTING, US, CA / NC 1998 - 2004 Training Specialist Managed KnowledgePlanet® Learning Management system (LMS) for US population of 4,300+ users. Resolved global Remedy™ tickets as they related to LMS. Reengineered related processes to improve productivity and performance and strengthened ability to provide training and support materials by eliminating product backlog.  Managed global testing of LMS, developed documentation and test scripts and tested new CBT loads to LMS resulting in faster turn-around in loading new builds/versions.  Created web based assessments and course content for LMS training program, monitored course attendance and passage of assigned assessments for US population of 4300+ employees resulting in greater efficiency of employee training programs.  Developed and administered standardized LMS training programs for global administrators (US, Australia, Canada, Mexico, Brazil, Columbia, and UK) and US human resources professionals improving global efficiency and usage of LMS.  Managed vendor relationship for US lending library increasing efficiency and reducing wait time for materials from up to 2 years to 1 week. EDUCATION BS, Journalism/Public Relations, University of Oregon Certified Master Trainer UC360 Industries: Client Engagements: Airline, US Military, Travel, Restaurant, and Hotel, Financial, Police, Public Utility, HR Consulting, Publishing, Non-Profit, Telecommunications, Radio, Federal Government, Healthcare United Airline, US Army, US National Guard, LifeNet Health, EPA (Environmental Protection Agency),DOJ (Dept. of Justice) CBS Radio, Ameriprise, Carlson, Thomson Financial, Merrill Lynch, Wachovia, Advest Financial, PG&E, Washington DC Police Department, Mercer HR Consulting, IDG (International Data Group), United Way of the Bay Area, AmericaWest, Oregon Telcom, Westell Communications