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PUBLIC LIBRORieS

EDITORIAL
EDITOR: Kathleen M. Hughes

PL Editor

CONTRIBUTING EDITORS: Liz Boyd, Susan Dowd, R. Toby Greenwait, Catherine Hakala-Ausperk, Nanci Milone Hill, Joanne King,
Kevin King, James LaRue, Jessica Moyer, Tanya Novak, John Spears,
Kaite Mediatore Stover, HeatherTeysko

HUGHES

KATHLEEN M.

New Year =
New Possibilities

ADVISO R Y COM M ITTEE
Monique le Conge Ziesenhenne, Palo Alto (Calif.) City Library (Chair);
Stephanie Chase, Hillsboro (Ore.) Public Library; Loida A. Garcia-Febo,
Brooklyn, N.Y.; R. Toby Greenwalt, Pittsburgh, Pa.; Brian A. Guenther,
Oakland, Calif.; Kevin King, Kalamazoo (Mich.) Public Library; Portia
Eileen Latalladi, Chicago Public Library; Norman L. Maas, Norfolk, Va.;
Jill Porter, Traverse Area District Library, Traverse City, Mich.; Celise Ann
Reech-Harper, Beauregard Parish Public Library, Deridder, La.; Mary E.
Rzepczynski, Delta Township District Library, Lansing, Mich.; Kirstaine
A. Smith, Buffalo, Minn.; John Spears, Salt Lake City (Utah) Public Li­
brary; Nick Donald Taylor, Arapahoe Library District, Centennial, Colo.
PLA PRESIDENT: Larry P. Neal, D irector o f the Clinton-Macomb
(Mich.) Public Library, lneal@ cmpl.org

Welcome to the final issue o f volume 53!
Throughout this issue, we examine in­

O

PUBLIC LIBRARIES (ISSN 0163-5506) is published bim onthly by the
American Library Association (ALA), 50 E. Huron St., Chicago, IL 60611.
It is the official publication o f the Public Library Association, a division
o f ALA. Subscription price: to members o f PLA, $25 a year, included

SUBSCRIPTIONS
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American Library Association, 50 E. Huron St., Chicago, IL 60611;
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Contact Kathleen at

novative ideas and programs—hopefully
they'll trig g e r fresh thinking and inspire

khughes@ ala.org.

you to make 2015 your library's best year
ever. And we know resolutions often get a
bad rap, but they can also serve as inspira­
tion. Check out "New Year, New Library!"

Kathleen is currently

(page 9) fo r a list o f library resolutions

reading My FavoriteThings

to stim ulate new and different ideas. We
love this idea! Visit Public Libraries Online

by Maira Kalman.

in membership dues; to nonmembers: US $65; Canada $75; all other
countries $75. Single copies, $10. Periodicals postage paid at Chicago,
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POSTMASTER: send address changes to Public Libraries,
50 E. Huron St., Chicago, IL 60611.

Editor's Note

(w ww .publiclibrariesonline.org) to read
articles) online and add your library's own
this article (and all o f the issue's feature
resolutions in the comments. O ther good stu ff in this issue:

"Library Services fo r the 'New Normal' o f M ilitary Families"—a look at
how one library decided to boost services fo r its large population o f
m ilitary families;

"M ental Health Training in Public Libraries"—a library director's story o f
how he came to perceive patrons w ith mental illness in a new way and
instigated an enhanced level o f service to the group; and

ADVERTISING
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NJ, NY, CT, Rl, MA, NH, VT, and ME. Dave Adrian, David M. Adrian
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PR O D U C TIO N & DESIGN
ALA PRODUCTION SERVICES: Chris Keech, Managing Editor

MANUSCRIPTS
Unless otherwise noted, all submissions should be sent to www
.editorialmanager.com/pl. See www.pla.org fo r submission instruc­
tions. For queries/questions, contact Kathleen Hughes, khughes@
ala.org.

"Innovation Expo"—a look at an annual Maker Expo held at Enoch Pratt
Free Library in Baltimore.

Also don't miss James LaRue's Perspectives column on executive transitions; Toby
Greenwalt's dissection o f the future o f libraries in The Wired Library; and John
Spears' Forward Thinking column in which he details Salt Lake City Public Library's
current proposal to keep the doors of its main library open 24/7, a drastic increase in
its service hours th a t some in the com m unity say is com pletely outside the library's
mission.
O f course, we love stories like these all year long—so if your resolution is to get
published in 2015, consider w riting an article fo r PL. Check out our guidelines at
w ww .ala.org/pla/publications/publiclibraries/writeforpl o rju s t drop me an email fo r
more inform ation, a!

IN DEXING/ABSTRACTING
Public Libraries is indexed in Library Literature and Current Index to
Journals in Education (CUE), in addition to a number o f online services.
Contents are abstracted in Library and Information Science Abstracts.

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1976. For other reprinting, photocopying, or translating, address
requests to the ALA Office o f Rights and Permissions, 50 E. Huron
St., Chicago, IL 60611.

2

PUBLIC

Letters to the Editor

LIBRARIES

When I received my September/October issue o f Public Libraries, the featured article
th a t I was most interested in was "Urban Youth and Public Libraries." I thought that
it would be very relevant to my position as a youth collection development librarian,
and became very excited to see that my library, New Orleans, was one o f the three
researched. But as soon as I started reading about Crockett's research method, I grew
concerned. Crockett described Memphis, Baltimore, and New Orleans as "roughly
the same size." Memphis, w ith over 650,000 residents, and Baltimore, with over

continued on page 8

www.pla.org

PLA News
Ferguson Public Library
to Receive Special
Recognition at ALA
Annual 2015
PLA, with support from Library Systems
& Services, LLC (LSSI), will honor the Fer­
guson (Mo.) Public Library and its director,
Scott Bonner, during the 2015 ALA Annual
Conference in San Francisco. This special
recognition will commemorate the library's
steadfast provision of services to the pub­
lic during the 2014 civil unrest in Ferguson.
The library will receive a $1,500 check from
LSSI, while PLA will support Bonner's travel
to the event. The presentation of the gift
will take place at a PLA event during the
conference. More information will be avail­
able soon at www.pla.org.

PLA Receives Grant
to Further Develop
Performance Measures
for Libraries
PLA has been awarded a grant of $2.9 mil­
lion from the Global Libraries Program at
the Bill & Melinda Gates Foundation for
the development of performance out­
come measures. This grant will enable
PLA to accelerate development of its Per­
formance Measurement project and build
an active community of informed users.
This project will develop simple surveys
libraries can use to collect patron out­
comes. Related training and support tools
will guide libraries in using outcome data
for advocacy, planning, and decision-mak­
ing. By collecting outcomes, participat­
ing libraries will be able to demonstrate
the real difference they make in the lives
of patrons and the vital role they play in
healthy communities.
Building on the work of the Presidential
Task Force on Performance Measurement
(PMTF), established in 2013 and charged
with "develop(ing) standardized measures

PLA Midwinter Institute

not what they do. Library Journal calls this
approach "a 21st-century model worthy of
study and consideration by every library in
America, if not the world."
The institute will offer a chance to ex­
plore, discuss and practice proven tech­
niques to redefine libraries in a new, in­
novative way; align your library with what
the community values most—education;
incorporate intuitive, value-enhancing
words into your everyday lexicon; height­
en your library's visibility and stature; and
develop strategies that you can integrate
immediately into your work.
Gross led the transformation of HCPLS
to its current prominence as a renowned
educational institution, alongside the re­
gion's schools, colleges, and universities.
She has presented more than fifty work­
shops, seminars, webinars, and keynotes,
drawing the participation and input of
thousands of library professionals from
forty-two states and more than a dozen
countries around the world. Combining
these experiences, she authored Trans­
forming Our Image, Building Our Brand: The
Education Advantage (ABC-CLIO, 2013).
Registration for the PLA Midwinter
Institute is available with or without an
ALA Midwinter Meeting registration. Get
more information and register at http://
alamw15.ala.org/register-now.

PLA is offering a thought-provoking insti­
tute at the 2015 ALA Midwinter Meeting.
“Who We Are, What We Do, Why It Mat­
ters: Our Distinctive Purpose" will be pre­
sented by Valerie J. Gross, president and
CEO, Howard County (Md.) Public Library
System (HCPLS), from 8:30 a.m. to 4 p.m.
on Jan. 30, 2015. This interactive day will
highlight a simple strategy that will make
libraries and library professionals indis­
pensable for centuries to come. Attendees
will learn how a growing number of librar­
ies are repositioning themselves as a key
component of the education enterprise,
alongside schools, colleges and universi­
ties, by simply changing what they say—

"What You Said" is a new section of PLA ENews, with member responses to a ques­
tion posed each month. Our most recent
question was "What's the funniest ques­
tion you've ever been asked by a patron?"
Some of your replies include:

"Do you have the book Men Are
from Mars, Women Are from
Venice?"—Ruth Arnold, director,
Staunton (Maine) Public Library

"Our patrons, who receive holds
notices by email, are sent a cour­
tesy reminder three days prior
to an item being due. Recently a

of effectiveness for widely offered pub­
lic library programs and promot(ing) the
training for implementation and use of
the measures across public libraries," this
project aspires to drive a widespread shift
in the field towards consistent collection
of outcomes data. After conducting an en­
vironmental scan and surveying the field,
the PMTF identified core services areas to
address: digital inclusion; civic/community engagement; early childhood literacy;
economic development; job skills/workforce development; summer reading; and
education/lifelong learning. In 2015, an ex­
panding number of libraries will be invited
to participate in testing the next genera­
tion of survey tools.
Carolyn Anthony, PLA past-president
who established the PMTF, stated, "The
rewards for collecting outcomes are im­
mediate: for staff members who will see
the value in the outcomes for people
served, for managers who have a tool for
continuous innovation and improvement,
and for the library that can clearly dem­
onstrate to budget-conscious civic leaders
the real value it is delivering to the com­
munity."
For more information, contact PLA at
(800) 545-2433, ext.sPLA, or pla@ala.org.

P U BL I C LI BRARI ES

New in PLA E-News

NOV EMB ER /DE CEM BER 2014

3

PLA News

patron requested email reminders
on overdue materials every day
until she returns them ."—Mary
L. Cantwell, manager, Roosevelt
Thompson Library, Little Rock
(Ark.)

"Many years ago I was asked by
a student: How much does the
state of Alabama weigh? Alas, I
was never able to find the answer
orfigure out how to come up with
an answer. I hope the teacher who
gave the assignment was able to
help the student figure it out."—
Deborah L. Dubois, outreach dept,
manager, Mansfield/Richland
(Ohio) County Public Library

"I work at the WillaCather Branch
of the Omaha Public Library
and say that when I answer the
phone. One time someone asked
to speak to 'Mr. or Mrs. Branch.'
I also had a customer call and
want a book with photographs of
Queen Elizabeth I."—Evonne
Edgington, manager/librarian,
Willa Cather Branch o f the Omaha
(Neb.) Public Library

"Sixth grader: Do you have a
video of Lincoln giving his Get­
tysburg Address? I want to show
it to the class as part of my history
a s s ig n m e n tMichael Gelhausen,
director, Jack Russell Memorial
Library, Hartford (Wise.)
PLA E-News is a perquisite of PLA
membership. Get more information and
join PLA at www.pla.org.

PLA Fall Meeting Update
During PLA's Fall Board of Directors Meet­
ing, the board reviewed the PLA strategic
plan (www.ala.org/pla/about/strategicplan)
operations and is pleased to report that
PLA is well positioned to help our mem­
bers manage today's fast-changing public
libraries.
Two vital new resources the PLA Board
wanted you to be aware of are: (1) the
Trends Report: Snapshots o f a Turbulent
World (www.districtdispatch.org/wp-con
tent/uploads/20i4/o8/A LA _Trends_R e
p ort_P olicy_R e volu tion _A ug i9_ 20 i4.

4

PUBLIC LIBRARIES

pdf) prepared by the ALA Office for Infor­
mation Policy (OITP) and (2) the Aspen
Institute's Rising to the Challenge: ReEnvisioning Public L/6rar/es(http://csreports
.aspeninstitute.org/Dialogue-on-Public
-Libraries/2014/report). The Trends Report
reviews both major disruptions and new
opportunities for public libraries and is a
must-read for learning about key trends
and challenges facing libraries. Aspen
Institute's report highlights four strate­
gies for success that communities need
to address to keep libraries strong for the
future: (1) aligning library services in sup­
port of community goals, (2) providing ac­
cess to content in all formats, (3) ensuring
long-term sustainability of public libraries,
and (4) cultivating leadership. PLA is well
represented on advisory committees for
both the OITP trends (Vailey Oehlke, PLA
president-elect) and Aspen Institute (Pam
Sandlian Smith, director-at-large) reports.
Both initiatives are funded by grants from
the Bill & Melinda Gates Foundation.
PLA President Larry Neal and the board
welcome your comments and feedback.
Please do not hesitate to call PLA at (800)
545-2433, ext. 5028 or email pla@ala.org.

PLA Sponsors 2015
ALA Emerging Leaders
PLA is pleased to sponsor Anna Coats and
Carmen Sanchez as its representatives for
the 2015 ALA Emerging Leaders program.
"PLA is focused on helping develop the
next generation of public library leaders
and is very pleased to support the Emerg­
ing Leader program," said PLA President
Larry Neal. "We look forward to the posi­
tive contributions of this year's cohort and
wish to congratulate Carmen and Anna on
their achievements."
The ALA Emerging Leaders program is
a leadership development initiative that
enables newer library workers to partici­
pate in problem-solving work groups, net­
work with peers, gain an inside look into
ALA structure, and have an opportunity
to serve the profession in a leadership ca­
pacity. "I am so excited to be a 2015 ALA
Emerging Leader and honored to be spon­
sored by PLA," said Coats, head of youth

V O L U M E 53, N U M B E R 6

services at Livingston (N.J.) Public Library.
"I am looking forward to meeting all of the
Emerging Leaders in person at ALA Mid­
winter in Chicago and working together."
Sanchez, library technician at Rancho
Cucamonga (Calif.) Public Library, said
"I'm thrilled to have been selected as one
of ALA's Emerging Leaders! I'm looking
forward to the opportunity to connect and
work alongside librarians who share my
passion and commitment for serving our
communities and contributing to our pro­
fession." Anna and Carmen will each re­
ceive $1,000 to attend the 2015 ALA Mid­
winter Meeting in Chicago and the 2015
ALA Annual Conference in San Francisco,
where they will participate in Emerging
Leader activities. In addition to their par­
ticipation at the conferences they will also
benefit from networking and online learn­
ing activities. The program concludes with
a poster session presentation to showcase
the results of their project planning work.
Learn more about the Emerging Lead­
ers program by visiting www.ala.org/edu
cationcareers/leadership/emergingleaders
or email PLA at pla@ala.org.

Using ACRLMetrics
and PLAmetrics
Both the Association of College and Re­
search Libraries (ACRL) and PLA provide
important data services. For library man­
agers and administrators, the key to the
data's usefulness is knowing how to ex­
tract and apply the most relevant informa­
tion to managing a library and improving
accountability. Peter Hernon, Robert E.
Dugan, and Joseph R. Matthews' Manag­
ing with Data: Using ACRLMetrics and PLA­
metrics, published by ALA Editions, is a
companion volume to the authors' earlier
book Getting Started with Evaluation. This
guide illustrates how to use the data to
support value, collection use, benchmark­
ing, and other best practices. This book is
an important resource for academic and
public library managers, administrators
and library trustees,
Managing with Data: Using ACRLMet­
rics and PLAmetrics is available from the
ALA Online Store at alastore.ala.org. SI

download. However. . users may print.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. or email articles for individual use.

even as iconic as the company has become and the traditions it has sparked in gen­ erations of visitors. Al recommends. NEAL is Director of the Clinton-Macomb (Mich. from a business perspective it must continue to reinvent itself. Thanks to the leadership of imme­ diate PLA Past President Carolyn Anthony. creativity. The following are some of the interesting parallels I observed between the two in­ stitutes. the training from that day was nothing to laugh about and really got me thinking about the Aspen Institute's (Al) "Rising to the Challenge: Re-Envisioning Public Libraries" report released in October. door counts. and the community. Al suggests that library leaders. There's a need to respect the past. Kodak clung to film and the rest is unfortunate history. policy makers. "Define the scope of the library's programs. " 3 We are in an experience economy where it is imperative to orchestrate memorable events for consumers of products and services. We are moving from transactional experiences to transfor­ mational experiences. the Performance Measurements Task PUBLIC LIBRARIES NOV EMB ER /DE CEM BER 2014 5 ." and simply to. computer sessions." Although Walt Disney has been gone for nearly fifty years. and questions asked. Contact Larry at lneal@cmpl. whose core business was selling film for cameras. " 2 Remaining relevant has been on libraries' radars for the past twenty years with the rise of the Internet and then e-books. the company that still bears his name today contin­ ues to be a remarkable success story.org. Will the physical book someday end up on our "stop doing" list? Dl used the example of Kodak. Rather than leveraging their lead in the de­ velopment of digital cameras. circulation. Re-Envisioning Public Libraries A Ithough I have to admit feeling a bit self-conscious about wearing Mickey Mouse ears with a tassel after recently "graduating" from a workshop at the M Y Disney Institute (Dl). "Research suggests that it is much easier to re­ member stories than it is to remember facts. 1 Disney's workshop was targeted to a broad range of attendees from the private and public sectors with a focus on leadership. Al's report is focused on public librar­ ies and offers a call to action for library leaders. Innovation is as much about what you discontinue as what you continue or cre­ ate . While libraries have done a great job at adopting and integrating these into their core service offerings. Dl: "You can't allow tradition to get in the way of innovation. Larry is currently reading How Google Works by Eric Schmidt and Jonathan Rosenberg. "Change long-held rules and operating pro­ cedures that impede the development of the library's spaces and platform.President’s Message PLA President LARRY P. recognizing that this process may lead to choices and trade-offs. the no­ tion that anything is sacred or forever is a tough one to move beyond. As noted in the Dl workshop. services and of­ ferings around community priorities. but it's a mistake to revere your past. and innovation. "Deploy existing resources in new ways." For far too long the library community has relied on telling its story of success through transactional data. Yet." How are we transforming the lives of our users and when was the last time we made a library policy shorter rather than longer? Of course few corporations are better at marketing and telling a story than Dis­ ney. Dl: "Don't be afraid to cannibalize your own business in the name of progress.) Public Library.

..... Include the new vision built on the library's people.. u i.........com/blog. "Measure library outcomes and impacts to better demon­ strate the library's value to the community and communicate these outcomes to key partners and policy makers.. I 5*a *a ...Presidents Message Force is working diligently to prepare tools for libraries to better measure impact and outcomes (more to come on this in 2015).... a report o f the Aspen Institute Dialogue on Public Libraries.... cp 1t ' ..... •r ^ ^ ....... 3.....T -itt f fJJ X M«imr»bte took EwwpH/by Pubkc ' r f r f V t t Tj • t tt L M l xi A . We think that because we post a sign in the library or send a newsletter to every home about a service that these will become top of mind to the members of our community.... measuring impact.pdf.......... Amy K.......... 2014... https://disneyinstitute...... Bob Iger...... Rising to the Challenge: Re-Envisioning Public Libraries.. elected of­ ficials or municipal administrators..aspeninstitute.. http://csreports.. set it so that you don't end up on the menu.. Talking Point: The Disney Institute Blog........ 4.." I encourage everyone to read the Al re­ port and call to action. and then using them to influence decision-makers about support of the library—whether voters.........." Mashable. Pete Pachal..........org /documents//AspenLibrariesReport ..COM/PUBLIBONLINE Vintereii PL Book Cover Art Public Libraries Online Public Libraries Online Pina from: This is the official Pinterest page for Public Libraries Online.. 2. many often limit thinking within the library bubble we live in rather than the community as a whole..4 As Walt Disney once said. 4........i doubt.... It is re­ markably easy to forget the broader com­ munity around us that we serve.. accessed Dec........................." I would further challenge everyone to take it a step further as some­ one recently wisely advised me.. and generate new ideas—organizations must combat the tendency towards leftbrain dominance and foster whole-brain thinking.. Dl: "To be successful in a changing econ­ omy—to ensure that people can perceive the world in new ways.... partners.. "Don't just seek a place at the table. FOLLOW PUBLIC LIBRARIES at PINTEREST.. 2014.n n a \mrm mmmm Sandy Orrfeon I Kalhlcen MHugfHit LIBRARIES IN A RECESSION IS LIKE CUTTINLCL.... make connections between seemingly unrelated details....... "Whatever we accom­ plish belongs to our entire group.... inside back cover .. NUMBER 6 Oxford University Press... Oct........ back cover Illinois Library Association...... 20.. 33 Baker & Taylor. Al calls library leaders to..... http://mashable .. "How Kodak Squandered Every Single Digital Opportunity It Had....... and seek a seat at tables.. inside front cover.. 4..... You may also con­ sider signing up for the Dl blog........ recognize patterns. Garmer. Likewise....." Needless to say we have a lo tto learn about collecting stories......... "Engage the community in planning and decision making. ask probing questions...... a tribute to our combined efforts...rajurjsT m QiU t IM B ii Advertiser Index ALA-APA......" and to "Com­ municate the library's story of impact di­ rectly to the public.................. Si References 1............. center catalog insert 6 PUBLIC LIBRARIES VO LUM E 5 3 ... 2012....... Jan.. Chairman and CEO of the Walt Disney Company....com/2012/01/20/kodak-digital-missteps...... m I West Hartford Libraries W ords ol W isdom Public Libraries Online *** L-U 1 11N U GREAT - t i w ytu... 2014. where important policy issues are discussed and decisions made... place and platform assets.. Al advises........" This statement reminded me of how library-centric our worlds are..... stakehold­ ers and policy makers..... 25 PLA.." I am confident that together we will rise to the challenge of re-envisioning public libraries..... accessed Dec. ss.

download. or email articles for individual use. . users may print. However.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission.

and she started talking about owning a lot of cats. "Well." But the physical difficulty is only part of it. and placing items in order offers a certain satisfaction. "At work. but I'm sure that was coming. but I've long known and have recently become even more aware of the physically taxing nature of library work. Shelving: A Task Whose Time Has Gone? asked a friend the other day to describe the kind of person who works in a library. Then came the search for the exact place for each book.com. I don't mind shelving. Probably middle-aged. "Why is this one still sitting here after so many days?" Apparently my coworkers knew more than I. place the book there. usually high school students working part time. In your mind's eye. repeat. Add to that the very large tomes (do librarians secretly hate art books and cookbooks?) I'm carrying and shifting if necessary. As an average sized woman. But the physical difficulty of moving around so many objects of varying shapes and sizes has made me consider the relative ease of access offered by e-books. It would certainly be physically easier to look up a call number and send a digital book to a patron through a computer. move along. Should I put them back in order. "A woman. Some of the books are very old with spines that are hard to read. or will that put me too far behind? All this being said. We didn't get to the frumpy outfits she wears while reading cozy mysteries and watching MasterpieceTheater. and being surrounded by so many is soothing and inspiring. these are out of order. No one has to leave his desk. Amy is currently reading The Essential Ellen Willis edited by Nona Willis Aronowitz. I was happy I'd been working out regularly. Add to that the mental energy and visual acuity needed. "No. and of course there's the bending down to the floor for the low shelves. my usual thought is. Little did I know. There's certainly plenty of time behind a desk in a library job. squatting. Recently assigned to shelving.43028085. I've shelved before—DVDs and a few books here and there—but taking a full truck up to the stacks and putting them on shelves was often assigned to pages." I then asked her what this librarian does. But will we lose some­ thing important when the tangible is gone? Is a lack of physical activity really that great? I imagine a population of WALL-E characters.43028092 but after 791.Verso Guest contributor AMY KLOSS is a paraprofessional at Lakewood (Ohio) Public Library. Wait. It comes before 791." she said. Then there's determining the exact location of call number 791. floating around on personal I PUBLIC LIBRARIES NOV EMB ER /DE CEM BER 2014 7 . and lifting heavy books. because after I pushed the fifty pounds of books up­ stairs and along the aisles. I recently began shelving trucks of books as part of my regular duties. I like physical activity and sitting behind a desk can be tiresome. "This shelving is kicking my ass. I love books. O Contact Amy at andrewkluga@ aol. Knowing the library's collection is also an ad­ vantage when helping patrons. I chose a truck that seemed to have been ignored and thought. After an hour or so of reaching. what is this librarian doing at work?" The answer? Sitting behind a desk. as long as it doesn't go on too long. I can just reach the top shelves if I stand on my tippy toes and reach up. There's something meditative in working alone on a task with a definite beginning and end. Shelving seems like one of the more basic tasks of li­ brary work—find the right spot.4302808664. Plus." I said.

I must take issue w ith w hat is an inaccurate represen­ tation o f our holdings. Linder a keyword lim ited by "targeted Houma (La. Since the original paper was short­ ened fo r publication. If I ogy has answers th a t will someday com ­ you ask th a t nice lady behind the desk at the library a question. the reasons the cities were cho­ different than the 102 results I earlier re­ ported. and young black men who are both termine the number o f titles in each library system's catalog targeted to adolescents. Crockett. the subject category "graphic novels" was used as a subject term to de­ ment. Crockett reported NOPL having "111 copies. Reference Librarian. org which is not much different than the 111 titles th a t I initially discovered back in Oc­ 8 PUBLIC LIBRARIES V O L U M E 53. New Orleans Public Library." and I author and found 105 books in the collec­ Under a keyword search in www.000 residents (2010 While I appreciate your factual assessment th a t the City o f New Orleans population tion w ritte n by Myers." In October 2013. I was born and raised in New Orleans. I discovered 1. I look fo r­ ward to hearing back from you and working together to prom ote a profession th a t we recommended by authors Alfred Tatum. bine the pleasure o f browsing a physical ceps. are substantially larger than New The A uthor's Response tober 2013.). As stated in the research. unemploy­ In addition.158 titles. I was not supposed to mechanics o f my study to overshadow the message th a t libraries have a tremendous opportunity to improve the trajectory o f ur­ ban males by embracing them and putting While I understand th a t the aim o f the article was not to contrast the collections contact the library systems.org fo r Myers.org. Better ergonomics could ease the physical challenges inher­ For now. not the number o f copies o f each title . I found 1. I'll consider shelving part o f my weekly workouts.org HI o f the three sample libraries. I was surprised that the visual represen­ tations o f the numerical data th a t Crockett included were not at all weighted to account forthese differences in size. m ent Librarian.neworleanspublic library. when I conducted my original research. HI Letter to the Editor-continued from page 2 620.600 circu­ find out w hat services and programs were targeted to urban youth at the three library Census). I am very proud o f the New Orleans Pub­ lic Library System because I am a product systems in order to positively enhance li­ brary service to the targeted group and o f it. Crockett reported that New Orleans Public Library (NOPL) had 1. And the next tim e thing more valuable than ease o f access? ent in book collections. but there are multiple copies o f books under many of those records. staring at screens. and over 9. check out her bi­ find putting the books away a challenge. and Coretta Scott King award winners.000. I also did a keyword search by Orleans w ith our 343. These discrepancies and inaccuracies are a distraction from the much more im portant issue o f improving collections and services fo r urban youth — Kacy Helwick. ccrockett@mytpl. this inform ation may to be much higher. but I knew th a t number the perpetrators and victims o f violent crime.Verso-Shelving: A Task Whose Time Has Gone? transportation devices. the results were positive and have at your disposal th a t were perhaps see th a t we have 380 copies. You m ight be surprised. increase the future success o f urban m inor­ ity youths. W alter Dean M y­ both love.neworleans publiclibrary. which is not much is smaller than the cities o f Baltimore and Memphis. If we lose the ability to browse a physical collection o f books. khelwick@nolalibrary. Then I looked closer at the numerical data. which Crockett used to showed th a t the library's collection were meeting the needs o f urban youth. I doubt th a t we've increased our num­ bers by th a t large o f an amount. In view o f the size o f the City o f I stand by my results. but I am certainly willing to learn about resources th a t you New Orleans. Sandra FHughes-Hassell. els fo r young adults. The main point o f my research was to adult" collection code. brings up 102 results when you search fo r Myers as the author. Or maybe technol­ I think libraries could do better. Currently there are over 5. Terrebonne Parish Main Library. New Orleans also has four fewer library branches than Memphis and nine fewer than the Enoch Pratt Free Library sys­ tem. The online pub­ lic access catalog. Youth Collection Develop­ to adolescent" in www. Although the data in this article was obtained about a year ago. I discovered 137 titles. ers. I conducted my analysis based on an analysis o f the three systems library websites.000 titles under the "graphic novel young not have been clearly stated in the article.158 graphic nov­ lating copies o f graphic novels. I independent­ ly studied the three library systems' online public access catalog fo r enabling books enabling books into th e ir hands.—Carlos B. As a condi­ tion o f the research. will we lose some­ a challenge as well. they are m ajority African American and struggle w ith issues o f poverty. The same goes fo r W alter Dean Myers books. The emphasis o f the research was sen was not due to th e ir population statis­ tics but the shared demographics in th a t on the number o f titles.277 titles for "graphic novels. I don't w ant the report these numbers. N U M B E R 6 . not available to me at the tim e I studied your library's website. patrons probably find getting books out collection w ith the ease o f a digital one.

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Libraries will always be about infor­ mation. and we know that some libraries are already struggling with budget cuts and staff shortages. You're not in it for the information. Remember. Melissa is currently reading Paris ig ig : Six Months That Changed the World by Margaret MacMillan. Feed kids. what you want to be doing. Our goal is to create more community-centered li­ braries and librarians. and some take a radical rethinking of how we see ourselves and our institutions. and how you can get there. Not every library needs a makerspace or an e-reader J PUBLIC LIBRARIES NOV EMB ER /DE CEM BER 2014 9 . let's start this New Year with energy and vision! A great way to begin is to check out these suggestions for moving your library forward one month (or step) at a time.org. All of this is hard work. it will mean venturing out of your comfort zone. But while you're pondering "Diets that Really Work" and "10 Great Ideas for Orga­ nizing Your Home.edu. just like all the diet and fitness advice we see this time of year. The New Year gives us an opportunity to make changes. We've developed the following twelve "resolutions" to help you start thinking about your library in new ways. and our worth will increasingly be in what we can offer our com­ munities to help them grow and thrive. That way. Yes. collaborate with local organizations. 2.Verso JULIE BIANDO EDWARDS is Ethnic Studies Librarian and Diversity Coordinator for the Maureen and Mike Mansfield Library at the University of Montana. firm up resolve. New Year. In our struggle to make libraries' relevance evident to all. and how we prioritize our day-to-day jobs. and then end with advocacy and attitude. and your community. or push­ ing your local politicians. So. and the focus in the resolutions below is on how you can con­ tinue turning your library into a vital and involved community institution." why not look at ways you can resolve to make this year the best ever for your library? The New Year is a perfect time to look at what you're doing. move on to specific ways to do our jobs. the Witch and the Wardrobe by C. there is no one-size-fits-all approach for libraries. ROBINSON is Head of the Peabody Institute Library's West Branch Library and KELLEY RAE UNGER is Community Relations and Public Programming Coordinator. Contact Kelley at unger@noblenet. If your library is stretched thin. we offer books and computers—but we offer a heck of a lot more. among many other challenges.). adopting a resolution in order to make your library thrive as a community-centered institution will mean reconsidering job duties. In other cases. Kelley is currently reading The Lion. get creative in how you approach these resolutions. Julie is currently reading The Name o f the Rose by Umberto Eco. Often. In some cases. Lewis. both in Peabody (Mass. reorganizing your structure. Contact Melissa at mrobinson@noblenet.org. Give your­ self permission to only do what works for your community. you can make room for what is relevant and truly beneficial to the people you serve. New Library! anuary is resolution time. Worry less about trends and more about your community. S. we need to be sure that we are not hopping on (and off) every bandwagon that shows up in library journals and conferences. consider how you can affect the social climate of your community. adopting a resolution will mean getting out of your library and into your community in new ways. but we need to start prioritizing the fact that we're also in the com­ munity building business. help people find jobs. They all take work. l . We've organized these resolutions so that they start with a reorientation of the way we approach our jobs. You may need to reconsider what you're doing and let go of what is obsolete or doesn't serve your community anymore. challenging your employees. Everywhere you turn you'll find tips and tricks for mak­ ing—and keeping—resolutions to make you your best self ever. try new things. MELISSA S. It is a great opportunity to try new things and to reconsider the way you. O Contact Julie at julie. and generally set off into the future on the right foot. Peabody Institute Library. or reevaluating your mission. view your library.edwards@ umontana.

not just a technical understanding of libraries. are the most important when it comes to creating community-centered institutions. To create a truly commu­ nity-centered library. and do something! V O L U M E 53. N U M B E R 6 7. programs can happen at a wider variety of times. Remember the magic.. willingness to work flexible sched­ ules in orderto accommodate outreach. 6. get certified in yoga instruction so that they can teach classes to kids at the library. firefighters. Stick the surveys in a drawer and get out into the community. Just because you don't know how to do some­ thing now. Sign up for an introductory class.V erso-N ew Year. Surveys also limit the potential responses you can solicit and do little to en­ courage creative thinking. and learn together. Perhaps your reference librarian would like to offer some technology classes. especially if that library wants to be a true hub of the city or town. not skills. Learn to do something that will help make your library the best it can be. explore. Remem­ ber watching Sesame Street and learning about community help­ ers? Looking at libraries through the eyes of a child can help bring you back to basics in terms of both what we do (introduce people—including kids—to books and the world) and why it is so important (is there a more magi­ cal time than story hour?). Time off the desk to do different things is good foryour staff and benefits patrons too. staff members will stick around longer because with the variety of skills they get to explore at work. It takes a team to offerthe variety and volume of events that should happen in a library. This is a move that is good for your community and also generates enthusiasm in your staff. It's good to be aware of current trends in libraries so you can imagine the possibilities. needs. so that they can offer library programs on those topics. when you can train staff members once and get these jobs done in-house? In addition. Some libraries have dedi­ cated programming librarians. Why outsource web design and PR. Still. Both of those things add up to reaching more community members. and find what you don't. But if we depend solely on surveys to paint an accurate picture. and community. and when used judi­ ciously they can be helpful. we're talking to you). So in interviews. patrons. Learn a new skill. we feel that it is essential that every librarian hired forthe library's full-time staff be eager and willing to participate in these activities. Surveys are oneitool for gathering feedback. For example (directors. so what?You have what you need: your staff. or attend weekend classes to learn things like silk screening or quilting. and who can adapt easily into the culture of public programming and outreach. than it is to find someone who perfectly matches the technical skill set you want. you need to provide opportunities for people to connect. postal workers. But every com­ munity does need thoughtful librarians who take the time to assess their community and dis­ cover creative ways to serve their patrons. . New hires can always be trained to do library tasks. New Library! 3. and a true belief in the philosophy of libraries as com­ PUBLIC LIBRARIES 5. constantly changing technologies . Make programming a job require­ ment. and we are huge supporters of having someone in that role to plan the majority of events and coordinate other staff members involved in programming. and specialized skills forthe sharing. In other words. space issues. doesn't mean you can't learn. and cover a broader selection of topics.. stop getting hung up on those things that are a struggle for all libraries. In our experience. Limited funding. Assigning this job to one person won't work. and get to work. Use what you have . munity engagement institutions. and talk to people whenever possible. and interests than those looking at statistics collected from a survey. A better option is to combine your survey results with robust involvement in the community. or hire presenters multiple times. not to mention the budgetary and political pressures often involved in our work. it is much more important to find library staff members who believe in the mission and vision of the library. With a greater number of program­ mers. serve on committees. . or develop a new hobby. 8. make a plan. 10 lending program. or your head of circulation would love to share his or her gardening knowledge. . Among them are grant writers. lookforthe softer skills like ability to think creatively and critically. Why not organize a "community helper" day in your library for kids and their parents? Invite teachers. but just because something is getting a lot of buzz doesn't mean it's the right fit for the unique collection of people who make up your com­ munity. These qualities. they will never get bored with their jobs. All you need to do is ask. Join organiza­ tions. we will end up with a narrow and shallow view of our communities. attend a workshop (and we don't mean at a library confer­ ence or library consortium!). bakers—anyone who contributes to your community. It is so easy to get overwhelmed with the day-to-day operations of a library. creative minds. Librarians who are embedded in the work and concerns of a com­ munity have a much better view of their patrons' lives. Hire for vision and fit. 4. allow your staff members the time to do things like take graphic design classes to improve library publicity.

We're not talking about being negative and nitpicking."said Keith Michael Fiels. Librarians already love libraries. Encourage them to talk about not just what they do. ALA's grant was the largest of 233 humanities grants. Always make sure you have something to say. Show up prepared. multimedia projects. NEH-supported documentary film Latino Americans. But every time one of these speakers presents the keynote at a conference. even ifnooneasksforthem . ." Additional information and application guidelines for Latino Americans: 500 Years of History will be released in February 2015. share that enthusiasm with other "community helpers. Latino Americans: 500 Years of History will support the American public's exploration of the rich and varied history and experiences of Latinos. Send library advocates out into the world. In ad­ dition to serving your community in a valuable way. "Lifelong learning is a critical part of what libraries offer. but to join in the critical conversations of their communities. who have helped shape the United States over the last five centuries and who have become the country's largest minority group. It will be a great way to remind yourself of the good work you're doing. And when you have a spot at the table. and others who aren't librarians. 2014. business council or Chamber of Commerce meetings. Librar­ ians need to be involved in local politics. do more. created for PBS by theWETA public television station. offer the library as a partner to help tackle it. and other nonprofit organizations to hold public film screenings. 11. Give updates about the li­ brary.5 Million for “Latino Americans” Programming Initiative The American Library Association (ALA) has been granted nearly $1. they can't afford to be apolitical. and don't be afraid to ask for support. Be proactive now so that the ground­ work is in place when you need it. this initiative will reach hundreds of thousands of Americans.9 million. The grant will be administered by ALA's Public Programs Office. announced by NEH on December 9.org/offices/ppo. with more than 50 million people.The cornerstone of the project is the six-part. One of libraries' greatest strengths is that they are non-partisan. and be willing to say it! Get yourself on agendas—at city council meetings. and other programs about Latino history and culture. Get more information at www." and recon­ nect with the essence of library services! Be political. Enjoy today's success. We must continue to grow with and for our communities. but always ask yourself "What's next?" HI NEH Grants ALA $1.ala. seek out those who can tell you the truth about what the library could be doing better. 12. thanks to NEH's support. At $1. It can be a great morale boosterto hear someone from outside the library rave about how wonderful libraries are. In fact. Challenge yourself to go farther.V erso-N ew Year. funders. Be willing to be critical of the way things are. humanities councils. Resting on our laurels won't get us anywhere. Don't be content with just patting yourself on the back. Develop relation­ ships with politicians and don't be afraid to let them know how their actions affect the people you serve. "I am so pleased that." a public programming initiative for libraries and other cultural institutions. When a sticky community is­ sue presents itself. However. and social organiza­ tions. Claim your seat. local history exhibitions. HI PUBLIC LIBRARIES NOV EMB ER /DE CEM BER 2014 11 . don't waste the oppor­ tunity. . Community-centered libraries must be forward thinking. make sure that you are advocating for libraries all the time.032. and ALA is committed to helping libraries fulfill that mission through quality programs like Latino Americans: 500 Years of History. Let's send our supporters out into the world to spread the gospel of libraries far and wide. New Library 9. highlight what you do forthe community. and join in. but rather about hon­ estly assessing the ways libraries can improve.484.5 million by the National Endowment forthe Humanities (NEH) in support of "Latino Americans: 500 Years of History. totaling $17. you will be much less vulnerable when it comes to budget cuts and will have more leverage if you need community support for a capital project. ALA's executive director. and do it better. Your library is doing wonderful things for your patrons and your community and you are changing lives. one-on-one meetings with the mayor. But don't be satisfied with where you are today. The funding received by ALA will be passed on to libraries. but how what they do contributes to the com m unity. we can't help but think it would be more valuable to libraries to send these super fans to talk to stakeholders. not to negate their role as equitable institutions. Be attentive when you receive constructive criticism from patrons and stakeholders. 10. if you are seen as a problem solver. Libraries are great. Once you get political.

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Not only did the blog inspire the book. who of us has not had to deal with unrealistic expectations from patrons? C Library. humorous. N U M B E R 6 .org." she started writing down her own experiences with patrons on a Tumblr blog (http://iworkatapubliclibrary. 1 After becoming a public librarian in Fresno (Calif. and those are the experiences that often give us the best stories. All of us. Whether someone continues to use the library depends greatly on the type of service he or she receives from the staff.) Public Library (SLCPL). Louis 2014 award.3 Both the blog and the book are kept as anonymous and as neutral in tone as pos­ sible. / Work at a Public Library: A Collection o f Crazy Stories from the Stacks.) Public Library. a librarian at the St.2The blog started to take off and other library staff from across the country began submitting their own stories and experiences.Y Not only do patrons occasionally come into the library looking for something we just can't provide. Patron: Where is the margarita machine? Me: [chuckles]: That's funny. Patron: [Stares at me with a straightface. Louis County (Mo. However. the stories require no spin in order to entertain the reader. After having an encounter in 2010 with a patron who dubbed herself "Cuckoo. but it is arguably the most important part of a patron's library experience. Margaritas A sweaty patron walked up to the desk on a very hot day. O Contact Britta at brittakrabill@ columbialibrary.com) in order to keep track of her interactions with her more memorable patrons. and heartwarming public library patron interactions in her new book. Sheridan found that her friends enjoyed hearing stories about what was going on at work. Gina Sheridan. For ex­ ample. whether professionals or paraprofessionals. but it also won the RiverfrontTimes' Best Blog St. 12 PUBLIC LIBRARIES V O L U M E 53. I've seen patrons literally cut up their library cards and demand to be deleted from the library database after be­ ing given poor service. Even those patrons who challenge us deserve the best service we can give. Patron: [Turns around and walks away.Tales from the Front Contributing Editor BRITTA KRABILL is Head Librarian/Library Director forColumbia (III. has curated (and categorized into classes) a collection of strange. Tales from the Front focuses on best practices and innovative ideas from libraries nationwide. but it can also be difficult interpreting what they tell us they want. have undoubtedly had to use our reference skills to determine whether or not a patron is asking forthe item they've envisioned.] Me: Oh. it is hot out there. I Work at a Public Library ustomer service can be one of the most challenging aspects of the job for frontline staff. We don't serve margaritas at the library. and they depend on the library to remind them that they're not alone. I've also seen patrons whose conversations with library staff are the only interaction they have with other human beings.).] Me: I'm sorry. did you think we had margaritas? Did someone say we had margaritas?! Patron: [Keeps staring. Britta is currently reading Salvage by Alexandra Duncan.

http://iworkatapubliclibrary . Keeping track o f the interactions we have with library patrons is important. / Work at a Public Library. Man: I thought I'd cateryourstaff's lunch today! [Places platters on the counter. Well.. stamping books or playing with puppets. 29. 5. would it? Patron: That's it!5 Even when our experiences seem more like a storyline from Parks and Recreation than actual occurrences in a public library environment. More importantly. And now that I can look back on it with humor. I wanted to do something for you. . for use in future interactions. O tacks G in a S h e rid a n /er of her References 1. appropriately titled "809. 57. . show the rest of the world just how important li­ braries are. accessed Nov. 20. 7. The Patron: Would you please order me a movie called The Ocean? Me: Sure! Is that the exact title? Patron: Yes . My friend said there were three parts. 2014. accessed Nov. 91 from th. Certainly. "Best Blog St. 2014.com/post/77278675779/ocean-the. Me: It wouldn't happen to be Ocean's Eleven. Sheridan inspired me to write down some of my own stories from the past nine years as a public librarian. 3. a friend just recommended it. Sheridan. I definitely want to remember all the details I can about the time a patron lodged a formal complaint about me with my supervi­ sor because I was not fluent in French. 7. I don't want to forget the feel­ ing I had when a previously grumbly and very intimidat­ ing gentleman thanked me profusely for providing him with the books he needed to start his own computer repair business.com/bestof/2014/award /best-blog-2448689. The. Gina Sheridan. it's nice to have qualitative in­ formation for when you need to make a point to a grant committee or your board of trustees. 2014. Remembering how I've dealt with patrons in different situations in the past helps with developing more successful cus­ tomer service strategies.Tales from the Front A C ollection o Ocean. Sheridan. I Work at a Public Library: A Collection o f Crazy Stories from the Stacks (Fairfield. I Work at a Public Library blog. Oct. Also." Sept. and that the work you do is important. Sheridan devotes an entire chapter to them at the end of her book. there are those interactions with patrons that let you know that you're appreciated.river fronttimes. 2014.] You all helped me apply for a job last year when I was at my lowest. well. c" * i r ‘tori. a man I didn't recognize came into the library with several huge platters of food from a local restaurant. maybe. Me: Do you think you are referring to the marine animal documentary called Oceans? Patron: No.9339: Volumes of Gratitude. 6. not a nature movie." Feb. 2. I'm sure it's a real movie. "Ocean. 143- Me: [Thanking him with tears in my eyes. we can share these expe­ riences with future librarians and library workers to help them have a more realis­ tic idea of what it's like in the field and the type of customer service skills they'll be expected to develop. Sheridan. Giving Today around noon. Louis 2014: 1Work at a Public Library. www. I got the job and never forgot it. is completely untrue. 2014). and prove that the stereotype of library workers sitting around all day. and then he quickly leaves. Ohio: Adams Media. Me: Is it a movie about oceans? Patron: I'm not sure. stories like this re­ mind us why we do what we do." Thanks. RiverfrontTimes. 2014. interview with the author. / Work at a Public Library. 4. Me: Can you describe it? Patron: No. ] 6 F O L L O W P L ON T W I T T E R @P U B LI B O N LI N E PUBLIC LIBRARIES NOV EMB ER /DE CEM BER 2014 13 .

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and How W i c k y S l e i g h t . in Castle Rock (Colo. However.Perspectives Contributing Editor JAMES LARUE is CEO. I spent a lot of time in my last years as director thinking about "succession planning"—which in my view requires providing a "deep bench" of potential candidates and team skills. We're about to see a lot of change in the nation's libraries. associate directors. Perspectives offers varied viewpoints on subjects of interest to the public library profession. and the rise of two oth­ ers (Gen-Xers and M illennial). When a library director resigns abruptly. t's inevitable. Then I let it go—and it's a pleasure to watch (from a distance!) that executive transition unfold. if a direc­ tor gives at least six months to a year notice. the long heralded re­ tirement of one generation of leaders (Baby Boomers). N U M B E R 6 . and take that hit in confidence? One answer is to step in and help another in­ stitution get back on its feet after its own rocky executive transition. M a r s h a l l ( M o .] Libraries in the future!) to tap Ro­ chelle Logan for her thoughts from someone who didn't want the permanent job. ramp it up. Finally.ORG When and how to hire an interim director? Every situation is different and there are no clear-cut guidelines. and freelancers: the interim director. I tapped my relationship with my own interim successor to meet deadline (and will try not to rely on Douglas County [Colo.) P u b l i c L i b r a r y . packed with insight and good advice. LaRue Associates Consulting. and it can be painful for all parties. retired directors. In this column. shore it up. And now. the "interim" director may well become the new director. So what do you do after you lose a job. I was particularly taken with her presentation of the practices of in­ terim ministers. When. As always. is finally materializing. O Contact James atjlarue@jlarue . 14 P U B L IC L IB R A R IE S V O L U M E 53 .). or start it up" provide a powerful lens for the examination of organizational needs. This is the person who agrees to fill the gap between one appointed director and another. WICKY@MARSHALLMOLIBRARY. Brenda Cams offers a deeply felt meditation on a situation that is not unique. she came through for me. In the process. we look at an option that may be of interest to boards. Executive Transitions The Interim Director James is currently reading The Long Earth by Terry Pratchett and Stephen Baxter. keep it up. I Hiring an Interim Library Director-Why. I also think the options to "clean it up. Wicky Sleight offers a solid introduction to the issues. or is asked to resign immediately. D i r e c t o r . there is probably a need for an interim director. Also. but was distinctly intrigued to try it. As many of us have learned. usually with the intention of retiring. as Sleight demonstrates. sometimes the "fit" between director and board goes south in a hurry. there just might be a kind of redemption and rediscovery. ambitious or curious staff. Directors come and directors go.com.

They will need to prepare a checklist for the interim. with the director being the only profes­ sional librarian. It is interesting to note that. Of course. To borrow from the Transformation Ministries Interim Period Ministry Objec­ tives. The Board also needs to take stock of their expectations. said. life or disability insurance benefits. churches require that interim pastors not take the permanent position. "It is difficult to get commitments to convene a volunteer committee either in August (a popular family vacation period) or the week of Thanksgiving through the first of the new year. such as general operation of the library and consulting with the Board of Trustees during the interview and selection process for the perma­ nent director. • SHORE UP:Things in declinethat need to be stabilized and reener­ gized.usually the interim will not be entitled to any health. things broken that need fixing. The con­ tract will usually include: • date of commencement of the interim directorship. Most public librar­ ies would not be in a position financially to provide this. The interim director is an employ­ ee of Pro Libra and the library pays Pro Li­ bra. The process entails choosing a search firm. and the time the new candidate may be required to give to his/her current employer. senior projects director at CompassPoint Nonprofits Services in San Fran­ cisco.Perspectives that director then becomes in essence an interim director. in some denominations. This may include copies of the library policies and procedures. Bradbury Associates can provide a list of possible candidates who are qualified and interested in serving as an interim director. These interims must go through "interim training" and they receive cer­ tificates stating that they are qualified. including securing interim di­ rectors." Bradbury said. should it be a staff member who is possibly interested in applying for the di­ rector position? If the library is very small. recent annual re­ ports. managing partner of Bradbury Associates/Gossage Sager. It provides many services to libraries. and expec­ tations for community involvement such as with the local chamber of commerce. The library attorney must be involved in this process. a list of staff members with job descriptions. there are sev­ eral options. after choosing the interim. dental. NOV EMB ER /DE CEM BER 2014 15 . According to Dan Bradbury. an internal person usually can't do the job. Many of those on the list will be retired and/or do public library consulting. • compensation amount . Tim Wolfred. is to provide a contract. in addition to the ulti­ mate hiring of a permanent director. Every Board member should also be interviewed by the interim director as soon as possible. hospitaliza­ tion. retirement or pension fund and any increase in the monthly contract amount. usually thirty (30) days. Or should it be a staff member who is neither qualified nor interested in the permanent position? If a staff member serving as interim directorthen applies for the permanent position. the interim agrees to waive his/ her rights underthe state's workPUBLIC LIBRARIES ers' compensation law and the right to apply for unemployment compensation upon termination of the contract. He or she should be expected to interview as many staff members as pos­ sible to learn their role in the library and what they see as strengths and weak­ nesses of the library. • KEEP UP: Things now okay need­ ing to be maintained at the same level. • prior notice required to terminate the contract. it takes an average of six months for a li­ brary board to find and hire a director. because he or she is part of the status quo.1 Given that hiring the library director is one of the three most important func­ tions of a library board—the other two being making certain that the library has sufficient funds with which to operate and setting policies—the board must engage in serious soul-searching and planning as to hiring an interim director. • working hours. "If you are looking fora culture shift. • duties and responsibilities. • vacation and sick leave."2 He also points to the awkwardness that can arise when an internal interim moves back into his or her previous role. • to the extent permitted by law. which in turn reimburses the interim. The board also has to take into account the time of year. during the plan­ ning process of hiring. the Board must engage in serious planning with goals set for the interim director. newsletters and other external commu­ nications. up-to-date strategic planning documents. a library executive recruiting firm. • professional development respon­ sibilities. The goal is to make the transi­ tion from interim director to a permanent director as seamless as possible. one of the main differences be­ tween interims in churches and libraries is that interim pastors receive either housing or a housing allowance. semi-finalist and finalist candidate inter­ views. What should the Board of Trustees ex­ pect from the interim and what should an interim director expect? The first order of business. Pro Libra provides a checklist of duties for the interim. reporting requirements to the state library and other entities. which was founded by a professional li­ brarian in 1975. If the board decides to hire an interim director from the outside. he or she should be required to apply and interview along with other outside candidates. and • signature of the interim and the president of the Board of Trust­ ees. Pro Libra Associates is a library service company located in New Jersey. Should the in­ terim director be a current staff member? If so. the Board could place everything the library does in one or more of these categories: • CLEAN UP: Messes that need to be cleaned up. there may be no internal candidates. demographics of the community. The interim director should be given a clean and clutter-free office space in which to work. As stated previously. Many consultants will state that the li­ brary should be cautious about using an ex­ isting staff member as interim director. includ­ ing the necessary paperwork.

and I even placed first in several local art competitions. analyzing the data. as city library director. The overall budget is insuf­ ficient to provide even minimal services to the community. and find funding which paid forthe successful cam­ paign to form a library district and provide 3 mills of new property tax revenue to support it. and the reason the Board was seeking an interim rather than a permanent director. I took up hobbies with a vengeance: drawing. quilting. in fact. It felt great digging out the facts. an eight-hour drive from Fort Collins. the major work—to receive enough yes votes from the voters—has yet to be accomplished. the choice of that interim. re­ viewed budget documents. and the collection (some of which was purchased under my previous watch). I read newspa­ per articles.) Regional Library District had not been renewed. painting. My seven months as interim di­ rector for Wilkinson Public Library (WPL) in Telluride (Colo. 2014. when I took a position at another public library. and finished on May 5. Dan Bradbury. Since then. NUMBER 6 I lost my self-confidence. The Bridgespan Group. It took lots of hard work but wasn't difficult for me. As the interim direc­ tor I made initial efforts to get a state law passed which would allow the Board to go to the voters for a sales tax to support the library. I also volunteered at the state college archives. the library. I was wowed by the panoramic night views from the ski gondola connect­ ing Telluride with Mountain Village. the Board and staff must look upon this transition time as a positive opportunity for growth and a new direc­ 16 PUBLIC LIBRARIES tion. www. the users. "Guidelines fo rth e Calling and Role o f the Interim Pastor. and became fa­ miliar with the library's website. Since I interviewed in August 2013 and a new bud­ get had to be adopted by December 15. Since that time. I was also thrilled when I was hired forthe job. staff. using library office equipment and space. and became serious­ ly depressed. My friends tried to help but it was obvious that I profoundly missed my job. I served as interim director beginning in September 2012." 2009. letters to the editor. 2. My second objective was to SHORE UP the financial situation. the library facil­ ity (the library is still in the same location. discounted the value of my thirty years of library man­ agement experience. But my initial efforts to shore up the finances have been successful. I learned that the resources needed to put things right were there and thought I could help turns things back around.pdf. Here's how that happened. I also needed a challenge. When the library was established in 1989. It took several months. and formulating some ideas to address the problems I uncovered. When the time comes to hire a new library director. starting the library in 1989 and serving until 1994. The interview process was intense but fun! I was well prepared because of all the information I gleaned from my research. the sec­ ond largest town in the district.Then I noticed an ad for an interim library director in Tel­ luride.org/files/TM%20 Documents/Calling%2oand%2oRole% 20of%2olnterim%2oPastors%202oi2 . It looked like the ideal job for me. A volunteer had been working here for more than ten years. the basement of City Hall. The decision to hire an interim direc­ tor.Perspectives • RAMP UP:Things going okay that can be improved and make even more impact. knitting. • START UP: Things that don't exist (at the present time) needing to be started.transmin. Would I be a viable candidate fo rthe position after my three-year hiatus and was I willing to relocate for half a year if hired? I decided I had to try. and com­ munity members identified. the law was passed and has recently been signed by the gover­ nor. . accessed July 14. but this problem was resolved. She had a key to the library and would be here every morning before I even got to work. www. helped establish a new international mu­ seum. I searched the Internet to learn more about the job. it was financed through a twenty-cent property tax. and I hadn't worked for three years. the first director. Prior to that. I felt lost.). gar­ dening. July 13. 2013. b r e n d a _ c a r n s @ y a h o o . F r e e l a n c e L ib r a r ia n . I was. accessed Dec. enlist dedicated volunteers. I volunteered to organize the necessary political sup­ port. training horses.) provided both and was also a transformative experience for me. 4. and the ori­ entation provided will ensure a stable and successful future for the library. the tax has been rolled back to sixteen cents.bridgespan. "Interim Leadership: Looking Beyond the Executive Director. 2014. VO LUM E 53. The process included informal dinner meet­ ings that provided gourmet fare at a few of the fabulous restaurants that abound in Telluride. F o r t Co l l in s (C o l o ." My goal was to clean up this problem before the permanent di­ rector was hired. email interview with the author. References 1. and raised fundsto expand the local seniorcenter. looked at the minutes from the Board meetings.3 I am currently serving as director of the Marshall (Mo. 3.org /Publications-and-Tools/Hiring-Non profit-Leaders/Hiring-Strategy/Interim -Leadership-Looking-Beyond-ED. Of course. although it has now expanded to cover the entire base­ ment). 2014. So I have some un­ derstanding and underlying knowledge of the community. it was devastating when the new district's governing library Board turned me out to pasture. As the interim library director.U8P6sPldWAY. After twelve years as the direc­ tor." July 2012.c o m I didn't just need a job. I began on September 30. Declining sales tax revenues led to a downward spi­ ral in the Fort Collins city library budget and. during the time she was "volunteering. Transformation Ministries. I accomplished every major task the board. Bridging the Gap and Enjoying the Adventure B r e n d a Ca r n s . it was necessary to quickly organize my move there. She was preparing in­ come taxes for clients. 2014. my first goal was to CLEAN UP.aspx #. but it was short term. ten for the city library and two for the library district.) Public Library and have been since January 2013. Still. Three years earlier my contract as execu­ tive director for the newly launched Fort Collins (Colo.

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my boss. I tried to listen far more than I talked. Fortunately. Staff attrition also made up a large part of the cuts designed to work toward a balanced budget. By working with com­ munity members.org It was one of those conversations I never wanted to have with Jamie LaRue. Fie decided to beat me to the punch. This was one of the ways I chose. Frankly. staff members. and as a team we would restore the community's support for the library because I could see this was the shared value of the staff. rlogan @ dclibraries. The prior director recommended. I enjoyed being part of this vibrant and unique place and received significant validation and recognition each day I was there. and director at Douglas County (Colo. She said I treat­ ed them like I really cared about them. and I did everything we could to educate district residents about the budget shortfall. In October 2013. friend. the Board.Perspectives The library's problems came about in the following way. and the relationships that I encountered. The staff and the community responded well to my commitment to open and ongoing communication. and Native American sites. At every step. I took short field trips nearly every weekend! This provided more opportunities for spiritual growth. and continues the positive trend established during my months of service. The staff became empowered as active part­ ners in solving the most obvious problems caused by the budget shortfall. Every day I renewed my commitment to authentic communi­ cation and it worked well. With plunging property values. and the Board approved. Being an interim director allowed me to be myself because I knew what my stint as director was and what I was there to ac­ complish. I reminded myself nearly every day what a unique opportunity I had for self-actualization and fulfillment and consciously tried to grow as a person in every way possible. namely fewer staff members and less money to spend on programs and collections. This remote enclave re­ lies heavily on the library as its community center and the main source of free. I lost a few pounds and firmed up considerably. This is where I entered the picture. and the impact this would have on other valued services. This allowed me to simply work to ­ wards specific goals. My Time as an Interim Director Rochelle Logan. he called me into his office to let me know he was planning to retire in January 2014. and assist in hiring the next direc­ tor. It is tremendously popular. there were also considerable savings from prior years which will help to offset some o f the shortfall for the next several years when it is hoped that the property tax rev­ enues will return to former levels. The Sunday closure outraged some very vocal members of the community.) Libraries (DCL). In my interview. The library director was let go and the Board and re­ maining staff were left to work out solu­ tions. we updated the library's strategic plan. I answered from my heart that it is the director's job to create an environment where staff can succeed. We had often chatted about the pos­ sibility of our retirements coinciding since we are the same age. and the Telluride experience shows me how simple it can be if I remain focused on success and on helping others. A new director was indeed hired. WPL has been rated a five-star library for the past six years in the Library Journal Index. I also imple­ mented a high degree of participatory management and put heavy emphasis on improving internal communication. which allowed us to look forward. we restored the positive relationships with district residents. what was needed to reinstate Sunday hours. I found that the breach between the li­ brary and the community largely resulted from a lack of meaningful communica­ tion prior to the budget crunch. instead of the many successes I have had there and in prior jobs. It is most important to stay true to what I believe. At my farewell breakfast another em­ ployee was speaking about the impact I had during my time there. There was an added health benefit since I walked the threequarter-mile distance to work each day through the picturesque historical district and was able to step outside my front door onto a groomed cross-country ski track whenever I wanted. I had the support of a capable Board and the benefit of a very effective staff. Did I want to put my hat in for the job? No. staff mem­ bers felt supported and even received a small cost of living increase. a 2013 budget that included closing the library on Sun­ days as one of the ways to address the budget shortfall. The area abounds with hot springs. not like someone who was just there for a short time. we repeat­ edly solicited public input. There were numerous letters to the editor of the local newspaper criticizing library management. capable person that chose librarianship as a career to make the world a better place. one staff member pub­ licly asked me why they should trust me. This experience reinforced to me that I am still the skilled. and morale was low among those who remained.) L ibraries. I had been lim­ iting my opportunities by focusing on my one negative experience in Fort Collins. It was a healing experience and I consciously took every opportunity to feel the magic and power of the place. the people. library income fell more than 27 percent. such as the Mesa Grande Anasazi ruins and Can­ yon of the Ancients. My depression disappeared and my self-con­ fidence rebounded. Ten o f the library's twentyseven staff members resigned. There­ fore. The Board decided to hire an interim directorto address the problems. Douglas County (Colo . high­ speed Internet access. calm the waters. I also enjoyed the unique experiences offered by living in a fabulous ski resort in PUBLIC LIBRARIES this remote Southwest Colorado county. The process was really quite simple be­ cause everyone wanted the library return to its former place of high regard. I NOVEMBER/DECEMBER 2014 17 . A ssociate Director of Support Services. Even a library survey asking the community for its preferences became a huge topic of public discussion and criticism. The positive experience started with my first interview and continues to this day in the ongoing friendships I formed. is doing a great job. nearby historic towns. Flaving worked for such a visionary. We reopened on Sundays.

N U M B E R 6 fessional people in these positions. when you are in a temporary position it is awkward to sud­ denly be the boss of the people who were your contemporaries. What's the old saying about scaring yourself at least once every day? This op­ portunity did just that. They all stepped up to help me. not to make any changes. One impor­ tant responsibility of the director affecting staff members is paying attention to win- . We are building three new libraries in Parker. Bob was in Iowa as director of the Cedar Rapids Public Library. but also we were jumping into the middle of hiring a new director after twen­ ty-three years. With the new building projects in progress. the number o f meetings I would have to attend. I knew that taking the interim job would take some toll on my "regular" staff and I had to be as present as possible to keep things healthy and rolling along in my various departments. Not only did my cal­ endar and email inbox fill up. decided to take a director position in Boulder. So. I had the most seniority on our District Roundtable. I had to get out and reassure municipalities and citizens that we were on track with it all and that the new library campaign (No Leaf Unturned) was moving forward. Before I assumed the interim job. We have more than three hundred people working at DCL at seven branches. So when Jamie asked me if he could recommend me. But I was willing to serve as the interim director until our Board could find a suitable replacement. not only did I have to orient them. but didn't have nearly the number of contacts among the county leadership as these two had. I was lucky that we have a deep bench and could appoint one of the branch managers to the position. Why would I want to take on a job like this while still doing my "regular" job? It seemed daunting and scary. My staff had to do a lot more on their own and occasion­ ally helped me out. The new Board mem­ bers needed an understanding of gover­ nance (as they all do). Jamie hired some amazing. pro­ V O L U M E 53. I was lucky though. even if they were more than $50. keep them informed and get approvals as needed for contracts. but also my brain was full. This took me some time since they were eager to learn more and were going directly to the ADs and by­ passing me to orient themselves on library business. I thought I had a handle on the level of responsibility. hire architects. I talked to my staff for ideas and reality checks. That was very optimistic! It took another six weeks for the Board to finish interviewing candidates and offer 18 PUBLIC LIBRARIES the job to Bob Pasicznyuk. talked to my husband and quickly said yes. Our big Architect Showcase in early April 2014 had to hap­ pen. Yes. I needed trusted peo­ ple to talk to while on this journey. Just around the time Jamie was retiring. As associate director of support servic­ es. Castle Pines. my thought was to keep this big ship cruis­ ing in the same direction. we were just starting the interviews. Well. once I had the interim job. We've all been working together for years and I'm happy to say we still are.Perspectives didn't think I was the right one to follow in Jamie's footsteps. full. I lost sleep over these develop­ ments. By January 2014. The ADs came to me with this problem. and Lone Tree. In the meantime. The Baby Boomers are making their exit. my turn just lasted a little longer. it didn't feel weird to be running things. Both David and Jamie were also very active in the community. but when Random House started charging exorbitant prices for their e-books. we welcomed two new Board members. where city and county leaders could hear presentations from architect finalists. Again. At DCL. Ittoo k anotherthree months after his initial offer for him to arrive at DCL. Besides the ADs. he told us not to purchase an e-book over $50. He didn't do this sort of thing often. We were at the point of interview­ ing and hiring architects and still had one intergovernmental agreement to com­ plete. I had to take over the lead role of this massive under­ taking. talented. I had to figure out howto work with new and standing Board members to hire a director. David Farnan. Well. and attend to the regular busi­ ness of the library. At our District Roundtable meetings. Here isthe next hiccup I hadn't thought through—how to "manage" my peers. So. I was flat­ tered. I had been wanting to change a "rule" Jamie had instituted about e-book pur­ chases. After watching Jamie for so many years. I thought about it for a very short time. when Jamie left. yet intriguing to try. Jamie gave the Board three months' notice so they could start the director search. one of our other ADs. I needed to be sure everyone knew that I was taking care of things and had the support of the ADs and management team. full. the Board didn't want an Interim who was interested in the job permanently. This time. the email load. David and Jamie had been working together on the beginning of our new library building projects. First was working with our Board of Trustees. The ADs had already been taking turns running these meetings when Jamie couldn't attend. and the amount of commu­ nity involvement I would need to add to my daily responsibilities. So I thought I would have two or three months as interim. that didn't happen! I had to appoint an interim AD of branch operations since David Farnan had left for Boulder. the other ADs. Let's face it. Colorado can't be much different from the rest of the country in that we are see­ ing a lot of retirements in senior adminis­ tration positions. I needed to be sure I wasn't letting anything important drop. I removed the rule and told the collection services manager to use her best judgment on a title-by-title basis to se­ lect bestsellers that our patrons want. Reality checks were imperative to me. I've lived in Douglas County for more than twenty-two years. Communication at a district that is geo­ graphically dispersed is a challenge un­ der the best circumstances. I thought it would be a good learning experience and having been at DCL as an associate director (AD) for thirteen years. I'm pleased to say we were able to carry it off and hire some of the best architects in Colorado. with the formidable task of replacing a leader who took us from being the worst library in Colorado to a nationally recognized district. It probably isn't a surprise that I only understood a fraction of what would come. This was a rule I didn't agree with and told Jamie frequently what I thought.

We're planning an extraordinary conference and need your big ideas! PLA 2016 will be held April 5-9. Actual. but I also had to make itw orkso I could go backto being an AD again once the term was over. Free distribution by mail. 50 E. Huron Street. I learned that being the director flexed dif­ ferent muscles. Huron Street. and additional mailing offices. Total paid and/or requested circulation: Average. It occurred to me that the Board would benefit from hearing some of these sto­ ries so I decided to gather narratives from staff. counter sales. Chicago. and nonprofit status o f this organization and the exempt status for federal income tax purposes has not changed during the preceding twelve months. Publication No. I feel a comm itmentto DCL. espe­ cially if you think you might like to make this a career path. Illinois. it is so true! It is also true that I couldn't get everything done. IL 60611-2795. I enjoyed this. HI APRIL 5 -9 . and other paid distribution outside USPS: Average: 342. 2016. too. $65. It is the official publication o f the Public Library Association. American Library Association. 408. try it if you have the curiosity.147. spoiled after printing: Average. 10. IL 60611-2795. 10. Would I recommend that others take on the role of interim director? Yes.org for updates and more information. 10.000-foot level. Annual subscription price. and the sheer volume of what needs to be done. Looking back on those four months. and the support at work and at home. 724-990. It is rewarding and a big education. "Actual" figures denote actual numbers of copies o f single issue published nearest to the filing date—July/August 2014 issue. editor. 10. I love the culture and people and I am committed to the service we provide. The difference between me and some­ one else.223.2 0 1 6 PUBLIC LIBRRRV ASSOCIATION STATEMENT OF OWNERSHIP AND MANAGEMENT Public Libraries. the sleepless nights.147. One heartwarming aspect of my role as interim director was to hear touching sto­ ries from staff about patron encounters. the people. 156.223. Bob Pasicznyuk ar­ rived to assume the director position. It was re­ ally interesting to get to that level of com­ prehension. I heard some wonderful accounts of staff going the ex­ tra mile to offer exemplary service. the purpose.S. In early May 2014. H! Get Your Ideas Ready for PLA 2016! PLA will open the 2016 Conference program proposal site in January 2015. We always hear that leaders view things at the 35. 9. I had so much more to prioritize and some things fell off the ra­ dar completely. I will remem­ ber the moments when staff members I didn't know very well privately told me I was doing a good job. Total (previous tw o entries): Average. Keep an eye on placonference. 202. It took me one morning to get over feeling a little lost and emotional about my time as interim. Chicago. Public Library Association. Printed in U. at a different library. a division of ALA. Periodicals postage paid at Chicago. 10. owner and publisher. There were times when I didn't know everything and still had to make the best decision with the information I had and use recom­ mendations from trusted staff. I had to think differently and do what was right for the whole. I told one story at each Board meet­ ing at the end of my director's report.241. Sales through dealers and carriers. samples. Actual. carrier. the will. unaccounted. For me. Actual. sending them to me. so start shaping up those program ideas now. PUBLIC LIBRARI ES N OVE MB ER/ DE CEMBER 2014 19 . The staff seemed to enjoy gathering stories. Copies not distributed: office use. 50 East Huron Street. and knowing I would choose one each month to highlighttothe Board. complimentary and other free copies: Average.021.411. and the job. 9. function. Knowing that we were in good hands and that I did my best during the previous four months helped.Perspectives ter weather. EXTENT AND NATURE OF CIRCULATION ("Average" figures denote the average number o f copies printed each issue during the previous twelve months. 9. 50 E. Domestic Mail Manual). or other means.) Total number o f copies printed: Average. taking on an interim role was that I have been at DCL for the long haul.A. is published bimonthly by the American Library Association. 257. Actual. Colorado. As a nonprofit organization authorized to mail at special rates (Section 423-12. leftover. Make sure you are ready to cope with the un­ expected. IL 60611-2795. Total distribu­ tion: Average. That was pre­ cious. Actual. Well. in Denver. Should we have a late start or be closed when a blizzard is in the fore­ cast? Should we close early? This is one of the first questions I got when I attended branch staff meetings. Actual. street vendors. Actual: 353. Chicago. Kathleen Hughes.991. I know the community.

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com. From taxicabs to drinking glasses. As we build this connective tissue. V O L U M E 53. and creation becoming more evenly distributed. Looking at the Future of Libraries "A library is a collection of possible futures. We've talked a lot this past year about kickstarting innovation. both in terms of staff capacity and among our users. that's what we like to tell ourselves. Carnegie Library of Pittsburgh. If you follow the tech world. Your input is welcome. there's a creep­ ing suspicion that we've hit peak innovation. and program can provide the spark for someone to start something big. this is the moment for libraries to take advantage of their roles as com­ munity connectors. We don't often get to see the final product that comes from that initial checkout or reference transaction. O ContactToby attheanalogdivide@ gmail. T Toby is currently reading Get In Trouble by Kelly Link.) Digital tools can help us bring each of these sparks out in the open. The relationships have to come first. curation. answer. De­ spite the industry's exponential growth and unbridled enthusiasm. The clock is a subtle reminder about disruptive thinking—reversing the conventional wisdom that frames our approach toward many of the issues we face in libraries. then you know that "disruption" is one of its core tenets.The Wired Library Contributing Editor R. and you can read the clock by checking to see which numbers are inside each circle. How do we create content instead of just collecting it? Can we pro­ vide grants instead of seeking them out? Is it possible fortechnology to drive people to our physical spaces in addition to our virtual real estate? Flipping these scripts is the key to healthy creative destruction. 20 The Wired Library explores web topics relevant to public librarians. along with an inner ring that marks off the minutes in five-minute increments. With the raw materials for digital connection. it'll be time to start exploring ways to deliver these services through technol­ ogy. It's in all of us. Sharing our users' creation stories is key to documenting the library's role in the act of knowledge cre­ ation. The future of libraries isn't having any of that. the relationship between library and user ends at that initial spark. It has your standard 1-12 numbering around the outside edge of the device. Every book. 2 how can a public library make people feel more informed. en­ tertained. The future of libraries is a firestarter. In a world where everyone's a disruptor—and has written a "future of libraries" think piece of their own—does the term "disruption" actually mean anything? When tiny supercomputers reside in three out of every four pockets. (At least.000 years of conditioning telling us which clock hand is which. every new startup seems to be targeting yet another mundane concept. TOBY GREENWALT is Director of Digital Strategy and Technology Integration. N U M B E R 6 . In most cases."—John Barth. Each hand ends in a circle. it'll be on us to make sure the quarter of the population without ready ac­ cess to bandwidth is left out. Once those are in place. In order to do so. turning each individual spark into opportunities for collaboration and skill sharing among our audience. Browsing1 FollowToby on Twitter @theanalogdivide PUBLIC LIBRARIES he future of libraries is a lot like my office clock. The future of libraries is a ripping yarn. and connected? The next big thing isn't out there. and might just help push libraries forward. you've got to realize that the hour hand is the bigger of the two—countering more than 1.

com/lnsights/Market -Rankings/comScore-Reports-September -2014-US-Smartphone-Subscriber -Market-Share. The future of libraries might get a little weird. The con­ tinuous bite-size nature of most social me­ dia channels was made for this. Keep­ ing the focus on the people and the com­ munity serves as our strongest hedge against the ebbs and flows of technology. Our collections have always harbored quirky or outright strange titles.comscore. www . Smartphone Subscriber Market Share. While the stories we tell might help to capture the quantitative data. As long as we keep an eye toward building continuity in our relationships. 14. “A New Nostalgia for Libraries: DPLA Chair John Palfrey Discusses the Role o f Libraries in the Digital Age. 2014. it'll be possible to identify new correlations between library use and community development.) It's always been a point of pride for us to champion undiscovered gems. We can't predict the next big thing.buzzfeed . nor can we be ready forthe next big tech bubble to burst. Sanhita SinhaRoy. Md. With proper anonymization measures in place. Risking failure with public funds is a tremendous leap. By this point." comScore press release. it's in the ways we build strong ties with our public that will open the doors to technological insight. But it's tough to take such risks. Shaping those feelings now is a gift we pass along to our future selves. 2014." The idea of building steady improvements through constant iteration is gaining trac­ tion.4educator John Palfrey spoke of cre­ ating a "new nostalgia" for libraries. 2014. 3. perhaps we should look into transferring those warm fuzzies into something that better reflects current library practices. In the effort to push things forward. 1. 6." BuzzFeed. The future of libraries is a developing collection. The future of libraries is nothing with­ out a strong present. Browsing (Chestertown. accessed Dec. libraries can give their users a better understanding of why they're trying something new—even if things don't always work out.org/blog /new-nostalgia-libraries.The Wired Library The runaway success of the Serial pod­ cast serves to demonstrate just how com­ pelling an ongoing narrative can be. John Barth. accessed Dec. This certainly won't be the last piece you ever read on the future of libraries. Converting our patron's efforts into an ongoing narra­ tive can help us show our work and provide additional sparks to outside observers.com/alanwhite/real-talk-who-doesnt -dress-as-whitesnake-once-a-week. we can't forget to have a little fun. But I like to think Palfrey has a point: feelings about the future can't get started until we shape hearts and minds in the present. For ex­ ample. By keeping the risks small and the process transparent. We may not be able to go as in-depth (and hopefully not as dark) as Serial. espe­ cially for public institutions that likely face strict scrutiny from their taxpaying user base. By stretching out the story and ending each installment at just the right moment. and that will continue to evolve over time. 2004). 14." American Libraries Magazine:The Scoop blog. Using open data tools to synthesize our disparate statistical silos will be key to sorting through all the noise. we'll be able to develop the right tools for our audience. During his keynote PUBLIC LIBRARIES address at the Next Library 2014 confer­ ence. www. Just as one should focus on failure as a learning tool. but we don't have to do this alone. we can build open datasets. the Orkney Library's (in Kirkwall. it's possible to trade on trust to get members of the com­ munity on board with seemingly "risky" ventures. we're going to need to continue to take a deliberate look at what measures con­ tinue to make an impact in our communi­ ties. Dec. 2014. While libraries are known to generate fond senti­ ments in large portions of the population. "Here's The Story Behind Orkney Library's HilariousTwitter Account. injecting a little oddity into our online presence can provide a little extra garnish to the overall library story. 2014. Given all the changes taking place in our institutions. 4. it's often steeped in the traditional notions of books and quiet. United Kingdom) @orkneylibrary Twitter account3 is living proof that a taste for the absurd can help to raise one's visibility. but the act of documenting the ongoing process of knowledge creation can provide compelling new reasons for people to follow library activities. "ComScore Reports September 2014 U. (The same might be said for our patron bases. June 24. and allow more members of the pub­ lic to experiment with library software. as References 1. 2. the concept of "fail quickly" is get­ ting to be about as cliche as "disruption. accessed Dec. as well. The future of libraries isn't always going to get everything right. 2014. the producers have brought an incredible story to the ears of millions. www.. 2. But once again. The future of libraries is human. Trading the library's reach for this local expertise can be one way to facilitate ongoing improve­ ments and building new literacies. This can provide a natural jumping-on point for groups like Code for America— a national initiative devoted to cultivat­ ing greater public participation with com­ munity open data projects. Nov. This continues to be daunting. Everyone has an opinion on the topic. Alan White. Similarly.americanlibrariesmagazine.S. N O VE M BER/DECEM BER 2014 21 .: Literary House Pr. offer code reposito­ ries. By finding new ways to cross-reference these mea­ sures with one another.

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approximately two-thirds are new donors. which fights amyotrophic lateral sclerosis (commonly known as Lou Gehrig's disease) by funding research. All that money was raised with a viral social media campaign. We used social media and email to engage with our friends and followers. but recording and posting it online. prepared their camera and ice water. to promote our mission and tell our stories. But in the last couple years some new trends directly linking social media and charitable giving have emerged. We're living with a generation that loves to document everything and watch itself online endlessly. Ideally. O Contact Ann at ann@thefriends •org. there was little direct correlation between social media and online giving. they then wrote a check (or went online to donate) to ALSA. Social Media and Online Giving hen Library Strategies Consulting Group agreed to take over this column more than a year ago. after being diagnosed with ALS. supporting people with the condition. Simply tweeting. and to drive users to our website where (we hoped) they would eventually make a charitable gift. "Support your local library. Those of us in the fundraising world and library professionals everywhere "knew" that we should have an active. pressed record.8 million during the same period last year.) Public Library." was not get­ ting us far in ourfundraising goals. they often enlisted the aid of able-bodied assistants. or peers to do it too—or make a donation—can be.) Public Library. Twitter. As I write this ar­ ticle. a consulting group of The Friends of the Saint Paul (Minn. when Lou Gehrig retired from the New York Yan­ kees at age thirty-nine. The smart people at ALSA got the participation of some big-name stars right out of the gate. The campaign ignited the imagination and support of more than three million donors. which led to more stars and celebrities being involved from the W V O L U M E 53. challenged at least one other person to do the same within twenty-four hours. The campaign has raised awareness of the disease to a level not seen since the "Luckiest Man on the Face of the Earth" speech delivered seventy-five years ago. Many participants did both. Celebrities and everyday people who were just learning about the progressive neurodegenerative disease took on the stunt. and fostering government partnerships. Thanks to Library Strategies. and of those. just priorto or immediately afterthe big sploosh. The brilliant twist in the campaign is the online video—the moving selfie. which required either pouring a buck­ et of ice water over your head or making a donation. H! 22 PUBLIC LIBRARIES Fundraising Beyond Book Sales shares innovative fundraising strategies for public libraries. and Pinterest (among other social media channels). got set. and. N U M B E R 6 . according to a statement released by the organiza­ tion. Ann is currently reading How It Went Down by Kekla Magoon. or Friends. but we weren't sure exactly how those conversations and shared images could translate into donations to our library. We need the books. Once a person accepted the Ice Bucket Challenge. and challenging your friends.Fundraising Beyond Book Sales Contributing Editor ANN MCKINNON is Director of Communications and Marketing forThe Friends of the Saint Paul (Minn. Enter the Ice Bucket Challenge. ongoing presence on Facebook. its Foundation. for their expert advice and timely columns over the past few years. Farewell This is the last "Fundraising Beyond Book Sales" column. family. The fig­ ure is especially impressive when you consider that the ALSA raised just $2. more than $115 million has been raised for the ALS Association (ALSA). Just pouring a bucket of ice water over your head is not particularly helpful or fun.

connect with more donors. Former President George W.org provide the tools needed to share their stories. “To all of you who challenged me. As these movements contin­ ue to grow in the United States. in partner­ ship with the United Nations Foundation. or national day of giving. the orga­ nizers say. which may lack the fundraising resources of larger organi­ zations. tracking their giving. and even setting up ongoing contributions. By using hashtags when social sharing. mid-November's GTMD uses innovative technology and creative ideas to "help generosity soar to its full potential.org) that processes all donations. Charities and donors around the world came together for a common purpose: to celebrate generosity. Brand consistency across all chan­ nels is crucial. nonprofits have the annual Give to the Max Day (GTMD). Justin Timberlake challenged Jimmy Fallon. GiveMN provides tools and resourc­ es to make charitable giving a smooth and simple process. On GTMD 2014.org. Giving Tuesday offers shared tools and resources to help nonprofits make the most of the day by enriching their web­ sites and social media presence in creative ways. so I'm simply go­ ing to write a check. which is known as a day for giving back. For nonprofits. and large nonprofits and schools). with donations going directly to the non­ profit. though a White House spokesman said Obama would donate money to an ALS charity. • 10 percent of annual giving occurs on the last three days of the year. Your donors will feel NOV EMB ER /DE CEM BER 2014 23 .000—among the highest individual donations made in the campaign. joking that his gift for Clinton's sixty-eighth birthday.m. Organizations register and set up their pages well in advance. Within the spirit of the Ice Bucket Chal­ lenge is friendly competition. Throughout the year. countries around the world are leading their own so­ cial fundraising movements and creating their own culturally specific initiatives to encourage giving.Fundraising Beyond Book Sales beginning. and accept and track charitable contributions. they host informative webinars to assist organizations and page sponsors in making the most of the annual day of giving. Most participating organizations report healthy upticks in new donors. Another relatively recent development in the growing interactivity between social media and online giving is the local. Twitter feed. Mission accomplished.3 million to Minnesota nonprofits and schools dur­ ing the 24-hour online give-a-thon. According to a 2013 online giving study by Network For Good. GTMD can be a lot of fun. donors can find their favorite causes." An online forum en­ gages donors by raising awareness of the event through massive social media ef­ forts. medium. Each year has seen an increase in the number of donors and in the total value of donations in the state." As he began to write. "That check is from me! I wouldn't ruin my hairstyle. Dre with his new Beats mon­ ey.org and GiveMN. and • online giving (by dollars) on December 31 is concentrated between 12 p. state. I do not think it's presidential for me to be splashed with ice water. GivingTuesday. This PUBLIC LIBRARIES represents a 20 percent increase in the number of donors compared to GTMD 2013. have come to bank on the hoopla to catch the attention of potential donors. which examined nearly $1 billion in online giving to more than 100. "Donating to a cause you love should be a joy ride. and begin plan­ ning their social media strategy. GiveMN. Launched in 2012 by New York's 92nd Street Y. and in the months leading up to GTMD. or search by keyword or category and browse the results. we expand awareness of events like #GivingTuesday and #GiveToTheMax Day and challenge our friends and family to join us in supporting our causes. which raised $17. scheduling donations.GiveMN. not a guilt trip." Bush then went on to challenge former President Bill Clinton. and David Spade chal­ lenged "Dr. Nonprofits that raised the most won corresponding prize grants for each of the top ten spots on four leader boards (small. after many other challenges went unanswered. A somewhat similar model can be seen globally on GivingTuesday.m. GiveMN. Individuals can also create fundraising pages fortheirfavorite causes. and added. Bush re­ luctantly accepted the challenge from his daughter Jenna Bush Hager.org reported that more than 62. this year's Giving Tuesday occurred on December 2.1 Appealing to both donors and the or­ ganizations dependent upon their sup­ port. and 7 p. or website isn't effective at attracting new individual givers. On Give to the Max Day. Smaller nonprofits. and he passed the challenge on to his peers at other wireless networks. so asking a major donor or board member if they're willing to let you use their year-end gift to leverage additional donations is a great strategy.1 million. • branded giving pages raise six times more in contributions than generic giving pages. donors can log in once and give to all their charities throughout the day. which was the following day. one donor was randomly cho­ sen every hour to have $1. to give. and to tell everyone they could about how they gave. was "a bucket of cold water. T-Mobile president and CEO John Legere was one of the first corporate heads to accept the challenge with a personal gift. he looked into the camera and said. In Minnesota.000 people donated a record-breaking $18.000 added to their donation." President Barack Obama declined Ethel Kennedy's ice bucket chal­ lenge. Orga­ nizations that offer a matching gift chal­ lenge get extra attention. creating a big incentive for donors to give even a modest amount to a cause. former first lady Laura Bush dumped ice water on him. On GiveMN. David Beckham challenged Leonardo DiCaprio. GTMD uses a shared website (www . Who doesn't love an opportunity to double their impact? Sending out requests to previous do­ nors on your Facebook page. therefore many nonprof­ its depend on GTMD for the expanded reach." In past years. In his video.2 So now that you're sold on the idea of social giving.000 different nonprofits: • 30 percent of annual giving occurs in the month of December.org showcases ideas to inspire great giving. A collaboration among several groups and led by the Minnesota Community Foundation." before donating $100. what are the best practices? 1.

Don't make them guess w hat you mean much fun you are and how much to see themselves or their dona­ you care. "Record-Breaking $18. 2014. It's hard to get excited 7. Use th e m o m e n t u m and Ze itgeist ALSC. Stay fresh. revise. Additionally. ALSC will also be hosting at least tw o online comm unity forums or webinars in the months following the Day o f Diversity. contributions." PR Web press release. Find creativity in simple things. raising page is a first impression fo r many donors.Fundraising Beyond Book Sales more 2. tional cost beyond staff tim e. personality.org or ideas you see on GiveMN . and unlimited means o f marketing your library's mission. w w w i . e fit o f being online is th a t you can something fun to share with their Tell a great story. them to do that? And when you're even more. Let people know w hat you've The Internet offers an infinite number w ant people to click and donate already accomplished and how and share. And as w ith any experiment. . To learn more.ala. Remember th a t the ben­ tions called out. or make your execu­ tive director walk around tow n in people show and share their support. the better songwriter. HI 24 P U B L IC L IB R A R IE S V O LU M E 53. in order to ensure th a t the Day o f Diversity discussion and outcomes are presented to a broader audience. The Network For Good Digital Giving Index. leading to yet more dona­ boilerplate language and liven things up. This invitation-only event will bring together leaders in children's literature and literacy to discuss strategies fo r ensuring th a t all children have access to diverse literature and library programming." Those attending the 2015 ALA M idwinter Meeting are invited to learn more about the Day o f Diversity and to lend their own voice during the Diversity Matters: Stepping it Up W ith Action! News You Can Use session. w ill be hosting a Day o f Diversity: Dialogue and Action in Children's Literature and Library Program on January 30. . CBC Announce Day of Diversity: Dialogue and Action The Association fo r Library Service to Children (ALSC).com/releases /20i4/ii/prwebi2337338. "By bringing librarians. Does your story inspire their support will help you do o f ways to spend one's tim e. in collaboration w ith the Children's Book Council (CBC). People will be delighted and your print materials. rectly. Look your best.prweb. February 1. into your donation form can help online every day. Putting extra thought W ith people spending more and more tim e running a social media campaign. ones periodically. Social media is a great way to let 1. educators. Speak directly to your selected gifts in fun and creative audience. We are grateful to ALSC fo r spearheading this im portant move forward." said ALSC President Ellen Riordan. and more fun." Robin Adelson. in Chicago. your Facebook profile. Tooting your horn is and accurate links. executive director o f the Children's Book Council & Every Child a Reader. accessed Dec. Go beyond the always edit and refresh at no addi­ friends.m. in McCormick Place West W i83b. In the about stale content. 8. book sellers. accessed Dec. not everything will be a success. ALA past-president (2009-10). said "CBC Diversity has been a leader in bringing the conversation about diversity in children's books and publishing to the forefront over the last three years. Never forget th a t you 3. publishers. The keynote address will be given by Camila Alire. tions. 5. 14.org/alsc. Remember to thank your donors. and nonprofit leaders together fo r the Day o f Diversity. when a gorilla costume to be creative. work together. 14.org. 19. 2013 Year in Review infographic. your newsletter.2014. It's now tim e to move from talk to action and we are looking forward to seeing w hat can happen when the various constituencies . your social media pres­ ask your donors to share th e ir ex­ perience w ith th e ir friends. fill References Test. visit ALSC's website a t www.htm. and test again. NUMBER 6 . “The importance of ensuring th a t our children have access to literature th a t reflects the diversity and common plurality of our world cannot be overstated.org/digitalgiving index.networkforgood. 4. contributors understand the d if­ ference they'll make w ith their ence and website must offer compelling Check for spelling errors. typos. authors. but the more you try. we'll have a chance to openly discuss strategies in which we can all work together to better serve and support our children. www. Take advantage o f the tools and re­ sources offered by GivingTuesday Look into the camera and smile! Replace your old photos w ith new . your odds of getting it right. virtual world you have endless op­ portunities to try different things. Let them know how ways. Remove those th a t are stretched out or don't look crisp. Your fund­ You don't have to be an artist or experiences th a t consistently engage sup­ porters. It they see th a t your fundraising page comfortable giving can be as simple as showing some o f the day to post instant videos or graphics acknowledging randomly looks just like your website. and they'll have or who you are. CST on Sunday. This session will be held from 1-2:30 p. Make sure your logo and photos display cor­ also helpful when you want donors to share your good w ork w ith their friends. 2. 2014. 2015. Nov. 2015.3 Million Raised on Give to the Max Day: GiveMN and Kimbia Partnership Grows Online Giving for Minnesota. 6.

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materials and services to all members of the community to advance knowledge. and it is possible that it may be stopped at the completion of the needs as­ sessment. These may seem like very traditional activities at any U. or fundraising that has been promised. Open All Night Contact John atjspears@slcpl. 1:00—A dishwasher gets off work from a downtown restaurant. and this article is not about what a 24/7 library will look like.org. SLCPL is currently proposing to keep the doors of its main library open 24/7. communication manager for Salt Lake City Public Li­ brary (SLCPL). ne of the most productive actions anyone who works in a library can take is to put themselves in the role of a library user and attempt to see the library through that person's eyes. Look at the signage and the layout of the building. and many others) are saying that they will finally be equals to those who live a 9-5 existence and be included in the library's mission to be "a dynamic civic resource that promotes free and open access to information.Forward Thinking: Library Trends and Innovation Contributing Editor JOHN SPEARS is Executive Director of Salt Lake City (Utah) Public Library. a drastic increase in its service hours that some in the community say is completely outside its mission. 26 PUBLIC LIBRARIES V O L U M E 53. instead. He wanders in to check his email and check out a magazine before heading home. public library. N U M B E R 6 . Recently. night owls. Enterthroughthe public entrance. I am excited at the opportunity to provide "Library Ser­ vice for Everyone" (our unofficial tagline). Andrew Shaw. 2:00—A University of Utah history student edits her essay for the fourth time. build community. 11:00—Three local entrepreneurs gather and put the finishing touches on their busi­ ness plan. and enhance the quality of life. It is. including: O 9:00—The Lord o f the Rings movie marathon begins in the auditorium. 4:00—A traveler comes in to print off her boarding pass for a 7 p. Forward Thinking focuses on public library trends and innovation. there are les­ sons that have been learned. fos­ ter creativity. Personally. Those who would be served during this time (shift workers. but this exercise was done for a very non-traditional audience—those who would use a li­ brary overnight. required budget amendment. engaged in a similar mental exercise to describe how our users might use our main library at various times and the activities that might occur. flight. and The Ency­ clopedia o f Early Earth by Isabel Greenberg. draw­ ing figures on a whiteboard and quizzing each other on compounds. 10:00—Six Salt Lake Community College students gather in a meeting room. It is often very enlightening what you may learn. Sixty rabid fans file in to take the journey. encourage the exchange of ideas. not from the perspective of someone familiar with libraries. Start from where the public parks and take their path into the library. John is currently exploring the world of graphic novels and read­ ing Climate Changed: A Personal Journey through the Science by Philippe Squarzoni. but as with all innovations. about the unfolding process of reaching that goal.S.m. He detailed an hour-by-hour listing of possibilities. students. not the staff entrance." There are still many steps necessary to take this from the conceptual stage to reality. but from the perspective of someone who may be visiting your library (or any library) for the first time. 3:00—A homeless teen discovers his new favorite CD in the local music collection and asks a librarian to find the artist's next concert. Unterzakhn by Leela Corman. community forums.

and its Downtown Master Plan (currently in draft form for consideration in 2015). that contain copious references to city government's desire to create a "vibrant downtown center 24/7. No tax dollars will be used for this pilot project. and we need to change with it. and staff wishing that administration would come down from its ivory tower. and the steps that are required to bring it to fruition can quickly degenerate into an overly complex de­ scription of outcomes. Andrew gently suggested a different answer: "We are simply asking for council's permission to spend the pri­ vate and corporate donations that will be raised." and to provide "activities. allevi­ ating the concerns of downtown residents regarding security. it is merely a change that will allow what we do to finally reach everyone. three mem­ bers of SLCPL administration met with three community advocates to discuss their request to open the doors of the main library overnight for a very specific demographic group: homeless teens. Library service 24/7 may be innovative. It is only through truly un­ derstanding that all of these perspectives are valid and come from the same place (a desire to best serve the public). and the three community activists) had distinct but overlapping goals that could all be realized through one innova­ tion: 24/7 library service. as well as our goal of broadening service to the entire community. and amenities for its 24-hour population. I would often launch into a mind-numbing explanation of the library's budget. a! NOVEMBER /DE CEM BER 2014 27 . service agencies. Over my career. PUBLIC LIBRARIES Make It Relatable and Easily Understood As the conversation moved into the public sphere. that productive discussion can be had. these con­ versations quickly became frustrating for all involved. Admin­ istration tended to discuss 24/7 library ser­ vice in terms of community impact. Many academic libraries never close their doors during the weeks around finals. and it has always been in the back of my mind that. Salt Lake City has several planning documents. and a smaller number remain open aroundthe-clock for longer periods of the year. one of the most important lessons learned con­ cerned how to frame conversations.This did not help our cause. and frontline staff tended to discuss it in terms of how it would be imple­ mented. Innovation can be uncomfortable and frightening." to ensure "a city that is alive at night. attractions. On September 18. Their goal of providing a safe and comfortable (non-shelter) environment for homeless teens would be realized. an amendment to our budget will be required for 24/7 library ser­ vice to proceed. Libraries exist to serve their us­ ers. "John never says in ten words what he can say in fifty. and often the changes that we make are simply a recognition that society has changed. and this would be key in getting approval from the Salt Lake City Council for an appro­ priation of the funds raised. with administration wishing that staff would get out of the weeds. always stood in the way: (1) funding and (2) the assumption that there would be little or no use during the overnight hours. 2014. There are many other aspects of our unfolding journey towards 24/7 library service that could be described: trying to overcome the relentless comparison of the main library to a homeless shelter. Unless a clear framework was es­ tablished for whether the why. When asked about this. A third goal could also be realized. and for staff it can be frustrating for those questions to remain unanswered as the larger concept is examined. and the successful gar­ nering of support from the police chief. and downtown business organizations. paid for by private and corporate do­ nations raised by these community advo­ cates. We will continue to do what we do. For administration. CreatingTomorrow Together—Commission Report (1998). and mechanics. There are audi­ ences for whom this may be appropriate. though. albeit a different perspective. including its Downtown Plan (1995). procedural/ policy changes. or the what—is imperative. and any innovation should be seen in this light. the how." Three groups (the library. perhaps. They were willing to bear the costs for this. but it is also remarkably tra­ ditional. how it should occur." to have a down­ town that is "teeming with people 24/7. As a friend and men­ to r of mine once said. middle management tended to discuss it in terms of staff workload and balancing compet­ ing objectives. As an example. College students do not live by a “ normal" schedule. but they are rare. and academic libraries have served these users by offering their servic­ es in the hours that are convenient." The reaction of thinly veiled suspicion that I had typically received was quickly replaced with one of understand­ ing and excitement. it can be frustrating to be immediately peppered with logistical questions. city council's legislative calendar.Forward Thinking: Library Trends and Innovation Recognize Shared Goals When They Occur The concept of a 24/7 library is not new. the city govern­ ment. it is an automatic and reflexive action to retreat to the framework in which you are most comfortable. the how. but we were uncomfortable with serving such a limited audience and had prepared a counterproposal for a two-year pilot of 24/7 library service that would be open to all. I have often worked with users of public libraries that would be much bet­ ter served by overnight hours as well. or the what was being discussed." De­ scribing what an innovation might mean. Establishing at the outset of every conversation what is to be discussed—the why. As with anything new. public libraries should fol­ low the lead of the academic community in this regard. Library service 24/7 is such an innova­ tion—it is not a change in what we do. it became apparent that I cannot talk in sound bites. and the mu­ nicipal appropriations process. Two things. Frame the Conversation and Respect Perspective As conversations with staff ensued.

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military family members are strong and resilient. the county declared itself the world's first sanctuary for soldiers and families. their families. CCPL&IC committed to learning more about the coun­ ty's military families and finding ways to serve them.7)The enthusi- . N U M B E R 6 To initiate engagement with the military community. or children of military parents. one of the largest military installations in the US.1With more than 60." Rather than focus on the needs of the community's military families. O 28 Contact Jennifer atjtaft@ harnett.com. our goal was to learn how we could provide opportunities to enhance their ability to cope with the struggles of modern military life and improve the quality of their lives. We knew most would not talk about their needs. Second. Engaging With the Military Community About the Authors JENNIFER TAFT is a Reference Librarian at the Harnett County Public Library in Lillington. with more than fifty-five local organizations that provide community support for service members. veterans. Contact Cynthia at olneyc@uw. C There were two reasons we believed the ALA's "turning out­ ward" approach was particularly effective for our project." with many arguing that stress is a normal reaction to m ilitary conflict. Their experiences with outreach to military families meant they could articulate the bar­ riers to reaching them.000 service members stationed at Fort Bragg. Cumberland County is strongly committed to its military community and there are many organizations. N. we knew a number of professionals with a sophisticated understanding of the challenges faced by military families. which we defined as service members. using a process closely aligned with the values described in the American Library Association's (ALA) Libraries Transforming Communities initiative. (There is momentum within the m ili­ tary community to drop the word "disorder. both on post and off.5Through the library's involvement with some of these organizations. We wanted to understand the priorities of these military-serving organizations and explore collaborations that would support their efforts as well as our own. in 2008. Instead. either as active-duty or retired service mem­ bers.4 We refer to this project as a "military community as­ sessment" instead of a "needs assessment. Jennifer is currently reading The One and Only by Emily Griffin. spouses. which featured a one-hour discussion with panelists who had expertise with PTS through professional or personal experiences.6 Many profes­ sionals who work in these organizations are members of military families themselves. CCPL&IC hosted a community forum on posttraumatic stress (PTS).) Public Library and Informa­ tion Center (CCPL&IC) serves the county that is home to Fort Bragg. CYNTHIAOLNEY isActing Assistant Director of the National Network of Libraries of Medicine Outreach Evaluation Resource Center in Seattle. Cynthia is currently reading My Stroke o f Insight: A Brain Scientist's Personal Journey by Jill Bolte Taylor. PUBLIC LIBRARIES V O L U M E 53. In April 2013. that provide a range of services to military person­ nel and their families. our interviews and focus groups explored the aspirations and priorities of the com­ munity. The library aware­ ness coordinator actively participates in meetings and events sponsored by the network and its member organizations. First.C.C.org. We conduct­ ed a community assessment of the military community. In fact.3 In 2013.FEATURE Library Services for the “New Normal” of Military Families By Jennifer Taft & Cynthia Olney umberland County (N. and local organizations that want to support them. and their families.2 a large number of Cumber­ land County's residents are directly experiencing our country's longest-sustained deployment in the history of the all-volunteer force. the library joined the Fayetteville Community Blueprint Network.

The ad­ visory group is comprised of representa­ tives from community organizations that work with military families. The team identified potential marketing strategies that could effectively target this community. Experts call this lifestyle of constant adaption to stress and loss as the "new normal. Committee members confirmed most of our conclu­ sions and provided excellent insight into ourfindings. or were spouses or children of active-duty or retired service members. To supple­ ment the interviews. Phase two is deployment. As a validity check. In fact. Community Assessment Methods We collected most of our data through key informant interviews and focus groups. but others were formally introduced to the library's military family initiative for the first time. but they did seek programs for their children. where approximately 70 per­ cent of participating mothers were military spouses. CCPL&IC ap­ plied for and was awarded a Library Ser­ vices and Technology Act (LSTA) grant in July 2013 through the State Library of North Carolina. Library staff members with ties to the community also helped to identify interviewees. the stress is cumulative. Army. They were either active-duty service members or veterans themselves. the library awareness coordinator and evaluation consultant met with two groups with strong ties to the mili­ tary community."9but spouses say that subsequent deployments do not get easier over time. Interview data were supple­ mented through reviews of scholarly lit­ erature and reports from sources such as the Department of Veterans Affairs and the U. key findings from the interviews were presented to the Liv­ ing in the New Normal Committee (LINN). as well NOVEMBER/DE CEM BER 2014 29 . they also recognized that their children benefited from spending time with other military children who understood their experi­ ences. The parents we interviewed corroborated this observation. The conference is designed for behavioral health and other professionals who work with military children. Military parents also valued family-oriented events that allowed family members to spend unstructured time together. What the Library Offers the Military Community The interview process did teach CCPL&IC an important lesson about the concerns and priorities of military families. during which families prepare for the departure of the service member. Due to the enthusiastic participation at our PTS forum. They visited a Mothers of Preschoolers (MOPS) program that met at a local church. Eleven of these fifteen interviewees also worked at military-supporting organiza­ tions. Some of the advi­ sory group members had participated in our focus group and key informant inter­ views. the library was able to develop a concrete plan for its military community project. Our key informants from military-serving organiza­ tions told us that military parents were averse to seeking help for themselves. Fifteen were mem­ bers of military families.Library Services for the “New Normal” of Military Families I FEATURE astic attendance persuaded us to pursue a thorough community assessment to learn what the library has to offer to the local m ilitary community.S. The library's community assessment was conducted by a military family project team of library staff mem­ bers. seventeen individuals were in­ terviewed who had ties to the Fayetteville military community. We learned. They talked about attending outdoor festivals held in downtown Fayetteville. Through their feedback. to collect informa­ tion about the military community and develop marketing and programming strategies fo rth is population. PUBLIC LIBRARIES During the past ten years. Some service members have experienced five or more deployments. deployment has been a constant state for many mili­ tary families. that there is a more universal disruptor to military fam ­ ily life: the military deployment cycle. Parents were most interested in library story hours for their young­ er children and evening lock-ins for teenagers. The first is pre-deployment. expressing minimal interest in the adult-oriented library activities but requesting more information about child and teen programs. While they valued opportunities for their children to interact with nonmilitary peers. The information collected through this process helped the library's project team understand which library programs and services would be of most interest to military families. when the returning service member and family must recon­ nect. regardless of rank. so they could talk about the experi­ ences of other military families as well as their own. a steering committee for the Forward March conference held annually in Fay­ etteville. instead. • Family events. when the service member leaves and the spouse is left to function as a single parent.8 The cycle has three phases. It also developed ideas for new programs as well as partnerships with other community or­ ganizations. Members of the Community Blueprint Network were instrumental in helping to recruit interview participants. They initiated informal discus­ sions with military mothers and collected additional information with an informal questionnaire. The deployment cycle affects every family of active-duty service members. Phase three is re-integration. led by the library awareness coor­ dinator and supported by the project's evaluation consultant. For this project. we anticipated more requests for programming related to this and other war-related mental and emotional health issues. The marketing and program strategies were then presented to an advisory group of representatives from organizations that either provided services to military families or organized cultural events in Cumberland County or Fort Bragg. There were common themes among the military spouses about theirfam ily pri­ orities that help them cope and adapt to living in an almost-constant deployment cycle: • The top priority o f most military parents is the well-being o f their children.

the Army's Family Readi­ ness Groups (FRGs) are organized for all members of a deploying unit. hospitals and mental health facilities are for people who have something wrong with them. but meeting on-post is inconve­ nient for most families. most families find coming to post to be inconvenient. • Career and educational information fo r transitioning service members. as well as mutual support among families sharing a common expe­ rience. then discreetly offering in­ formation about PTS and sensitive topics. but participation is voluntary. The library could include signage directing military family members to resources of interest to them. in close proximity to other members of their unit. and civilian employ­ V O L U M E 53. national sta­ tistics indicated that approximately go percent of military families live off-post. For example. the library is not associated with negative health issues or social prob­ lems that might impact. Military leaders believe that families cope much better when involved in these groups. family members.11 Military leaders know some of the bar­ riers to keeping families involved. Venue for Sharing Experiences Representatives also thought the CCPL& 1Ccould be an excellent host for events that . for example. Meeting Space Representatives expressed the most in­ terest in this library resource. Interviewees urged the library to emphasize that it could provide information for service members because many might assume that the library's resources do not address the special circumstances of those in the military. Most people we talked to thought that the library should provide information about sensitive topics. but they also could provide neutral space that mini­ mizes the influence of rank. Information related to sensitive top­ ics should be interspersed with information about more neutral topics. regardless of their social rank. In addition.10 Our key informants estimated that Fort Bragg's statistics are comparable. Transitioning service members were the other group identified as potential users of library services. We did ask directly about the need for information or programs directed toward sensitive topics such as PTS and domes­ tic violence. The repre­ sentatives also said that their organiza­ tions could make use of meeting rooms with videoconferencing.FEATURE | Library Services for the “New Normal” of Military Families as military-sponsored retreats and camping trips offered to couples and families. our interviewees all warned that such issues are still stigmatized within the military ranks. shortcuts to local services could be placed on computer desktops and printed brochures could be offered through library kiosks that have informa­ tion about a broad range of services for military families. in part be­ cause they themselves were active-duty or retired military members or military parents. These groups include soldiers of all ranks. in spite of high-level efforts within the military to counter such nega­ tivity toward individuals suffering from such conditions. The location of library branches throughout the county would provide more convenient access to the majority of military families. While the military provides strong support to transitioning service members. allowing them to make on-post meetings more accessible to the off-post members. Holding meetings at public library branches addresses both of these issues. which was spread throughout Cumberland and other counties. They told us that their main chal­ lenge was reaching the geographically dispersed military community. For example. Information Outpost Military-serving organizations also need off-post venues for promoting their servic­ es and requested that the library establish information kiosks for their print informa­ tion. mili­ tary organizations that work with service members who have mental or behavioral health issues. some may feel selfconscious researching their plans to leave the military on-post. They were keenly aware that most military families lived off-post and only ventured onto the installation for very special holidays or occasional visits to the commissary. Membership in FRGs is automatic for soldiers and families. Our interviewees sug­ gested attracting members of the military community to the library through childoriented and family-oriented programs and services. it may be difficult for FRG members to overlook the differ­ ence in rank. They meet throughout the deploy­ ment cycle. Second. Our interview participants believed that the off-post library branch locations not only could make meetings convenient for FRG members. 30 PUBLIC LIBRARIES Collaborating with Military-Serving Organizations Representatives from military-supporting organizations had excellent insight into working with military families. Libraries are for people who want to learn something and become empowered. They also suggested placing shortcuts to their websites on some of the library's public computer terminals. particularly those that were free and held outdoors. The organizational representatives confirmed that their family events were very popular. The library is known to serve all commu­ nity members. While statistics for Fort Bragg were not readily available. As one key informant stated. This characteristic of "neutral space" was appealing to organizations that host groups convening service members of dif­ ferent military ranks and their families. They saw opportunities to leverage the library's resources to improve their organizations' contact with the geographically dispersed military community. First. N U M B E R 6 ees. The library's physical space had other advantages over on-post meeting spaces. allowing for communication between FRG members and the chain of command. particularly those who worked with on-post organiza­ tions. volunteers. How­ ever. while rank is not recognized within FRGs.

(The library will have to demonstrate that it has adequate security and display cases for these pieces. • Author visit. and programs of interest to the military community. The library may seek funding to purchase a military-themed Great PUBLI C LIBRARIES Books anthology forthis discus­ sion group.Library Services for the “New Normal” of Military Families | FEATURE recognize and share information about the extraordinary service of military mem­ bers and their families. Connect. as did the Red Cross. Sesame Street offers videos. including how to "speak Army" so they can converse with members of the local mili­ tary community. loaned to us by military families. (Representatives from both organizations participate in the Community Blueprint Network. The library celebrated the Army's 239th birthday in June. • Provide a venue for family mem­ bers to find programs and social experiences that will allow them to connect with each other and the broader community. Our involvement in this network seems to be central to our success. this project successfully raised our visibility with representatives of on-post organizations who have re­ quested information about our meeting space and talked with us about placing information at our library branches. The library will look into purchasing some of these materials. A CCPL&IC representative provides a short briefing about services of­ fered at CCPL&IC and how newcomers can get a library card. The library may contact the Army Career and Alumni Program (ACAP) to participate in a library-hosted job fair. we found it difficult to find the appropriate contacts to participate in the various fairs and events held on the instal­ lation. services." outreach initiative to help children cope with deployment. combat-related injuries. Planned Programs and Services Based on the feedback collected through this assessment. Fort Bragg's Child. with sixty to sev­ enty community members attending. This event is geared toward teenagers. The library awareness coordinator has already responded to requests for information about these services. To pursue these goals.13Through this initiative. displays. We also have become more success­ ful in participating in on-post activities. Listen. The library is exploring ways to memorialize and display the poem. The library's connection with organizations that have school-based programs for military children will allow it to identify professional development re­ sources. Book author visits. CCPL&IC may invite North Carolina poet laureate Joseph Bathanti. Representatives of military-support orga­ nizations suggested that the library staff become more aware of military culture. NOV EMB ER /DE CEM BER 2014 31 . Youth and School Services had an exhibit booth at the birthday par­ ty. • Exhibits from Fort Bragg muse­ ums. We also hope to contract with Sesame Street to send a character for a military family event. In the past.) The local newspaper covered the event. • Military STEM projects. the library established four primary goals for its military commu­ nity initiative: • Collaborate with local organiza­ tions to promote library and community information. and workbooks for military families going through difficult transitions. who wrote a poem titled "Fayetteville" that was inspired by a recent visit to the area. We now attend the ACS's monthly orientation offered to new soldiers and their families. and the death of a loved one. The John F. • Add exhibits or demonstrations fo r transitioning soldiers to the library's annual job fair. Network mem­ bers can provide invaluable assistance to the library with any military-oriented project we undertake. Listed be­ low are a few projects under consider­ ation: • Sesame Street "Talk. Kennedy Special Warfare Museum and the 82nd Airborne Division War Memo­ rial Museum have both agreed to lend museum pieces to the library. Connect "Several interviewees suggested that the library inves­ tigate Sesame Street's popular "Talk. the library plans to provide professional development to its staff. As a result of contacts made during our community assessment. We are discussing a "Things They Carried" exhibit of service members' personal war pieces. Engineering. the library com­ mitted to remaining active in the Commu­ nity Blueprint Network. In particular. The library also pursued opportunities for potential collaborators who emerged during the community assessment proj­ ect. and social events with military themes would allow the broader commu­ nity to celebrate its military community. • Military book discussion group. and Mathematics) theme. ACAP provides transition and job assistance to soldiers and their families.12 The library staff has developed other ideas that we are considering. Technology. We might add stories from the owners about these pieces that could be displayed or posted online.) At the suggestion of health profes­ sionals who participated in interviews and focus groups. The library participates in the annual North Carolina Science Festival and may incorporate a military-related program into its STEM (Science. Listen. storybooks. • Exhibits o f community members' items. • Improve military family mem­ bers' access to information that is important to them. • Build appreciation in the local community for the strength and sacrifice of its service members and families. CCPL&IC es­ tablished a solid relationship with a repre­ sentative from Army Community Services (ACS).

Parents are very concerned about their children's welfare and will come to the library for services for their children. For those public libraries that want to reach out to military families. . yoga or massage. NUMBER 6 MARCOA Publishing. http://futureofchildren. accessed Nov. no.. and computer terminals to con­ nect with these families who are facing the difficult challenges of modern military life. 2014. 2014. References x. 2. 4. We found it VO LUM E 5 3 .com /army/63/fort_bragg. Include in­ formation about sensitive topics. Use signage that leads them to resources of interest. £01 The m ilitary community assessment proj­ ect was supported by grant funds from the Institute o f Museum and Library Services under the provisions o f the federal Library Services and Technology A ct as adminis­ tered by the State Library o f North Carolina. Inc. Find ways to let them know you have resources and show how reference librarian assistance can be useful to them. Continued: The Next Chapter in the Evolution o f Libraries—and ALA. Colonel Stephen J. for instance.15We learned. we may find it nec­ essary to talk with members representing veterans and enlisted service members. no. • Be patient and persistent in con­ necting with on-post organiza­ tions. A few interviewees from military-serving organizations were veterans or worked with veterans. We can provide ways for military fami­ lies to share their stories with each other and their nonmilitary neighbors. www. but offer it discretely and situate the information so that military community mem­ bers can find it without assistance. www . they may find resources that will be of use to them as well. The military is actually quite progressive and dedicated to addressing the needs of military families.14 In spite o f the public's current level of love and respect for its service mem­ bers. among wellness materials on. If you can connect with organizations that support children and families.americanlibrariesmagazine. American Library Association. . Also. "Sanctuary (fact sheet). Provide information about sensi­ tive topics. such as PTS or domestic abuse." Military Children and Families 23. Just realize it might be easier for these orga­ nizations to come to the library rather than for the library to par­ ticipate in on-post activities. 10. but networking is the best strategy for doing so. CCPL&IC of­ fers the following lessons learned: • Work with other organizations that want to serve military families. Cozza and Richard M. Some public libraries have a large military installation in their service areas. Our library found the community as­ sessment process to be an excellent op­ portunity to learn about our military com­ munity. 2014. Lemer. very difficult to find interviewees associat­ ed with enlisted service members or veter­ ans. The majority of our mili­ tary spouses were wives of active-duty ser­ vice members and their service members tended to be officers. 5/6 (May/June 2012).mybaseguide." accessed June 17. Like our library. We assumed that active-duty families would be the easiest to reach and attract.org /futureofchildren/publications /journals/article/index. Promote children's services to the military community. that CCPL&IC can serve an importantfunction in bringing together military and civil­ ian members of our community through events that recognize and celebrate the extraordinary services of these individu­ als. Ibid. promote our services and make contact with other organizations that may become invaluable partners in our efforts to reach our military families." overview Conclusion We want to note some limitations to our data collection. On-post organizations are aware that military families live mostly off-post and seek locations to provide resources and host events in the communities 32 PUBLIC LIBRARIES • • • • where their members live.FEATURE | Library Services for the “New Normal” of Military Families Lessons Learned Less than one percent of our nation's pop­ ulation serves in the United States mili­ tary. accessed Nov. It can be a challenge to connect with installations. military-serving organizations may need meeting space. We recom­ mend other public libraries get involved with this strong and resilient community that serves our country with great sacri­ fice. use signage and otherforms of publicity to let military mem­ bers know you have resources specifically for them. "Transforming Libraries.xmPjournalid =8o&articleid=587. Military families take pride in being independent. 3. but they still talked mainly about the needs of active-duty military families.org /article/transforming-libraries -continued. doors will open." American Libraries 43. through our assessment project. so focus on their strengths. 5. People who work with community-based organi­ zations often have connections on-post and can help you navigate the bureaucracy. the military and nonmilitary sectors of our population are becoming increas­ ingly more isolated from each other. a division o f the Department o f Cultural Re­ sources. As we further develop our mili­ tary family program. "M ilitary Children and Families: Introducing the Issue. 11. so we decided to focus our initial efforts on this group. Find events that recognize their sacrifice and allow them to tell their stories. . We believe that other public libraries throughout our nation are well positioned to reach out to military families and cel­ ebrate their service. 2 (Fall 2013). Others may have families of reservists and National Guard members interspersed throughout their neighbor­ hoods. "My BaseGuide: Fort Bragg Digital Relocation/Welcome. kiosks. They often do not expect civilians who do not work on the installation to under­ stand their special circumstances. Once the parents are in the door.

" 9. Compared with the costs of similar professional development and additional graduate degrees. "Arming Military Families w ith Love. Current Issues Marketing Fundraising/Grantsmanship Politics and Networking Serving Diverse Populations 13.com /2011/06/05/the-disappearing-disorder -why-ptsd-is-becoming-pts.nytimes. accessed June 17.sesame workshop. www. accessed June 17. www .org/show /community-blueprint-in-fayetteville. bragg . 2013). 2014.Library Services for the “New Normal” of Military Families | FEATURE o f the Army's Army and World's First Sanctuary for Soldiers.. Jadyn Shambaugh. 7. I conducted a staff study and created individual development plans for each o f my direct reports. Office o f the Deputy Undersecretary o f Defense.com /2013/05/27/opinion/americans -and-their-military-drifting-apart . Army.0rg/2011/07/03/137536111/by-the -numbers-todays-military.fayobserver. 2009.acq. Alyson Hurt. Karl W.com /pressroom/content/factsheets /sanctuaryfactsheet.o rg /c ertifica tio n . July 3. which is important when we are doing more with less. 2014. U. 21. www." accessed June 23. Sanctuary Press Room. http://nation. Laughter. 2014. www. 2014." accessed June 17.org At least three years of supervisory experience 800-545-2433.org/what-we-do/our -initiatives/military-families." Fayetteville Observer (June 15. Eikenberry and David M. "Library Marks Army's 239th Birthday with Family Program.htm. http://fayettevillewantsyou. 2014. accessed June 23. www.. Erica Ryan. 14. "M ilitary Children and Families.npr. X2424 .org/templates/story/story . 2014. mi l/82nd/ibct /Pages/frg." Fayetteville Community Blueprint. www.php?storyld=io22ii294. Military Housing. accessible and designed specifically for librarians! PUBLIC LIBRARIES N O V E M B E R /D E C E M B E R 2014 33 . 2014. accessed June 23." National Public Radio.com/news/local /article_e5C5bf79-fdef-5d5a-go3c -5274ec85cbfa. An MSLS degree (ALA-accredited. These courses are helping me do my job better. “ Frequently Asked Questions." Time (June 05.pdf. 11. Jackie Lyden.. The technology plan I wrote for a CPLA course Applications are reviewed quarterly.html. Give an Hour. "Overview. Apply at h ttp ://a la-ap a. ALA'APA the organization for the advancement of library employees to invest in Certified Public Library Administrator* Program If you have. "The Disappearing 'Disorder': Why PTSD is becoming PTS. or accredited by the national body of another country) cpla@ala. 15. Kennedy.aspx. "By the Numbers: Today's M ilitary.would you like to say the following at your next staff meeting? Our library received a grant based on m y project for a CPLA course. Cozza and Lerner.osd. MarkThompson. accessed July 24. Sesame Street Workshop. Drifting Apart. has been adopted for our library. "M ilitary Families Learn to Live with the 'New Normal. accessed June 24. 2014. "Fort Bragg Family Readiness Group.'" Budget and Finance Management of Technology Organization and Personnel Administration Planning and Management of Buildings Now is the National Public Radio. 2011. 12.mil/housing/housingioi .time. accessed June 17. Mar. 6.S.html?pagewanted=all&_r=o.npr. http://connected. 10. and Practical Tools for Deployment.army. 2014.. 2014)." accessed June 17. 2011). CPLA is affordable." NewYork Times (May 26. "Americans and Their Military.giveanhour. 8. and JoElla Straley. I have discovered that there are communities that our library is not reaching. www. 2014.

Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However. . download. users may print. or email articles for individual use.

My dad was a library director. Pennsylvania. my first job as a library director was in the small town of Nazareth. As I said. However. But also I realize that the issues of homelessness and mental illness in public libraries are serious business. I was a kid. one of my favorite "dad at work" stories was about the time a homeless guy tried to kick him. Still. Dad was called and the guy lost it. it was a peaceful and amiable place to work. It made being a li­ brary director sound a little like being Batman. 34 PUBLIC LIBRARIES V O L U M E 53. like any sensible person. W About the Author JOSH BERK is Executive Director at Bethlehem (Pa." The real town and the fictional TV Mayberry have their simi­ larities (Mayberry's population was listed at 5. had a problem. I was there for two years when I was given the opportunity to move a few towns over to become library director in a much bigger library in Bethlehem. It's not a giant megalopolis by any means. I knew Bethlehem well. years later. it was (kind of) big news. but Bethlehem is approximately thirteen times bigger than Nazareth (population 74. ContactJoshatjberk@ bapl. I have the same exact job as my dad. a job that required a lot of manage­ ment and administration—two words that meant nothing to me a child. politi­ cal problems.)Area Public Library (BAPL). The problem I heard whispered about in Bethlehem was the homeless problem. and busted chairs— but the same can be said in I'm guessing 100 percent of public li­ braries. though I was never able to confirm this detail. leaky roofs. I'm only human. it is also a city. "No one wants to go there anymore—it's creepy. That means city opportunities and also city problems." "There are long lines of homeless waiting outside every morn­ ing.360 on the sign by the train depot). I knew Bethlehem had never really recovered from . building problems. I was repeatedly told by residents and staff and board members alike that "Nazareth is Mayberry. What exactly did he do all day? But the homeless guy story—that I could understand. Numerous articles in local papers were written and Salon. so my dad. It wasn't just the library that was charming—the town itself seems to exist outside of the twentyfirst century. that people were still doing their laundry in the sinks. Everything about this story cracked me up. Pennsylvania (population 5. having lived there most of my life and visited the library many times. It's a beautiful library in what was formerly an old mansion. This article is about how I sort of inadvertently became somewhat of an expert on the topic and what we're trying to do about it here in my little corner of southeastern Pennsylvania." "Don't go down to the bathrooms alone. I loved coming to work ev­ ery day in such a lovely place. located downtown. Does it still make me laugh to consider dad running from a person trying to kick him? Sure. This man was washing his socks in the library's bathroom sink despite having been told repeatedly to stop. N U M B E R 6 To back up slightly. I'd like to point out that I have worked in public libraries for long enough to have seen a little of everything. Josh is currently reading Laughing at My Nightmare by Shane Burcaw. One of the first things I heard whispered before even taking the job was that BAPL. It wasn't just local librarian scuttlebutt.746).) Area Public Library.982). fled. (In my mind the guy was always barefoot because his socks were in the sink. The guy gave chase and dad was able to outrun him and duck behind a steel door. That means that while Bethlehem is certainly charming in its own right.FEATURE Mental Health Training in Public Libraries By Josh Berk hen I was a kid. Well it had several problems—funding problems. though of course I witnessed plenty to dispel the notion that any real-life place can be crime-free and relentlessly friendly. the guy kept kicking the steel door until the police hauled him away."1 I wondered if it was as bad as I was hearing.org. "Public Libraries: The New Homeless Shelters. Now. It's not just that I'm a library director—I literally sit in his chair at the Beth­ lehem (Pa. about hor­ rible smells and.com even mentioned BAPL in a March 2013 article.) Regardless. He tried to kick him." I heard about drug deals and public drunkenness. yes.

" but they are certainly interconnected. It certainly seemed like an event worth attending and I hoped I would come away with some information to help me slay (or at least scare off) the large dragon on my to-do list." If people were in fact uncom­ fortable seeing them. Like most American cities of all sizes. There are emergency winter shelters. we shoo them out the door. Re­ search shows that between 15 and 40 per­ cent of homeless individuals have some form of mental illness. was to feel safe in the library. But what about those who weren't asking for help? What about the mentally ill man talking to himself in the stacks? What about the paranoid woman in a panic about how Microsoft is stealing her emails? What about all the people who need help but don't know they need help or who might be refusing help for any number of reasons? I reflected on the fact that we were not very good at deal­ ing with these types of patrons. I became a little embarrassed—at my own behavior and the behavior of my colleagues—when I reflected on how library staff dealt with these patrons. and the National Net­ work of Libraries of Medicine and there was a great list of speakers. If an individual came into the library asking for informa­ tion on any disorder or condition under the sun. and Reflect before speaking. (When dealing with an emo­ tional patient: Stop. unshowered. and maybe wearing dirty clothes? You should see me on my days off. And the homeless individu­ als who were making the library "scary" probably weren't the down-on-their luck guys passing time reading magazines.) But the most important piece of infor­ mation I ended up going home with was a phone number. I be­ gan talking to staff and patrons alike. making the library an ideal place to spend the day. Mostly we just ignore them and hope they'll go away. I was asked several times in newspaper inter­ views what my priorities were. I just NOV EMB ER /DE CEM BER 2014 35 . The city became home to several home­ less camps. A nearby church served free lunches. Each time I answered that it wasn't about my priorities. As Matt and I talked on the way home. I began with some research. and aspeakerfromthe Pennsyl­ vania Behavioral Health and Aging Coali­ tion. MedLine Plus has great mental health resources. one of our in­ formation technicians. we'd find some information on it. I wanted to see what the community wanted out of its library and how I could make that hap­ pen. It wasn't just a line—I meant it. The presentation was interesting and enlightening. veteran's housing.) In truly outrageous cases where a public health risk was ob­ served. and life in a public library—there are going to be people you don't like looking at. but nothing like the rescue missions or other facilities for single homeless individuals. we need to accept that they aren't going anywhere. but I decided that making efforts to address the "homeless issue" needed to be at the top of the list. Like any librarian might. This event was cosponsored by the Lackawanna County (Pa. un­ like many cities of similar size. I gathered a great deal of interesting data and tips. We joke. we call the police. I maintained my opinion that it wasn't as bad as it was perceived. But perception has a way of becoming reality. actually. no one would want to go there! I had a pretty lengthy to-do list before I even sat in Dad's old chair. The Commonwealth Medical College. in no small mea­ sure.Mental Health Training in Public Libraries | FEATURE the closing of the steel plant many years ago. (Again: see me on my days off. But when I saw an announced workshop titled "Out of the Shadows: The Library as a Center of Mental Health Literacy" I knew I needed to attend. and some facilities providing housing for youth and/or families. maybe the li­ brary would become more unsafe. I recommend that every public library make the call that I did.) Library System. many people literally living underthe bridges. I had been trying hard to limit my "out of the library" days for the first few months at least in order to learn the operations (and try to remember everyone's names). There was a range of speakPUBLIC LIBRARIES ers including librarians. that there is no year-round homeless shelter. I just wanted to learn more. I must pause here to note that I am well aware that the "homeless issue" is not the same thing as the "mental health issue. Life in a city. Criminal activity. But complaints about the homeless started to bother me more than the home­ less did. I decided fairly quickly that they weren't "a problem. our staff would politely ask them to leave. When I began as library director. What they wanted. I made the drive from Bethle­ hem to Hershey with Matt. I was quite confident that our Information Department would make sure they didn't leave empty-handed. it was about the priorities of the communi­ ty. There may even be people you don't like smelling. the segment of the population I decided to focus on were the mentally ill. I'd love to solve the homeless problem in the city (and the world!) but it's a fact of a society. If people felt unsafe in the library. are dealt with quickly by a call to the police.2The lowernumbers include homeless children and families whereas the higher end numbers focus on single adults. medical librarians. and we met one of our branch librarians there as well. I discovered first of all. How did these "regular patrons" know that these people were home­ less—the fact that they were unshaven. I didn't have an agenda in mind when I called. Breathe. It's a wonder I haven't gotten kicked out of Lowe's. such as drug deals or public intoxication. doctors. If an individual came into the library ask­ ing to find out about medication or doc­ tors or therapists or clinics or any related question. Otherwise. well. But it has a charming Main Street and many flourish­ ing businesses and dozens of successful festivals. Great. there are large concentrations of poverty and a shortage of resources. More and more. And if the perception was that it was a place no one wanted to go. It is certainly some­ thing for which we should have no toler­ ance. We agreed that the library was already pretty good at re­ sources. The phone number that came in so handy was the number for the county mental health office. there wasn't all that much I could do about it. we give them nicknames. we discussed what we had heard. We also talked a lot about baseball and rock 'n' roll and poetry and baseball again (there was a lot of traffic) but mostly we talked about what we had heard.

My own education continued when I had on opportunity to attend a hear­ ing at City Hall seeking input on the city's strategic plan. well. for example." Lewis said. the case workers and other public health officials who were available to work at clinics and shelters and otherwise make sure that mentally ill individuals were taking their medica­ tion. but I did feel as though I had a better understanding of how some­ one with schizophrenia experiences the world." Lewis said. we're working on it. cul­ turally sensitive environment for individu­ als in Northampton County who are coping with or recovering from mental illness. and our streets. She's a passionate advocate for the homeless and someone who has worked "in the trenches" for twenty years. Grossman is a passion­ ate defender of the rights of the mentally ill and constantly reminded us not to use 36 PUBLIC LIBRARIES terms like "schizophrenic" as nouns. I learned that it is unreasonable to try to reason with someone in the midst of a paranoid delusion and that a person with schizophrenia is not dangerous the vast majority of the time." "I've worked in three different public libraries. Leave a contact on who to call if needed." We received many requests for Gross­ man's contact information in the days and weeks following the presentation. specifically on the section dealing with issues of affordable housing and homelessness." Kantner said. (Each of the speak­ ers noted this fact and I felt kind of proud each time." From there. and what resources are available to the library. unstable. but not specifically with mental health. If you're mentally ill and act out. I decided I needed to offer this train­ ing to my entire staff and contacted one of the speakers for a continuing education session to be held at my library. "Basically. just as other individuals have arthritis and don't have to deal with the stigma of be­ ing dismissed as "an arthritic. And we have them walking around our libraries as well. If you're on the street. seeing a doctor. I decided to open it up to other public libraries in the area and the response was overwhelm­ ing. "It just touched on the iceberg. a case manager for Restoration House Apartments at New Bethany Minis­ tries. "a safe. "Same with homelessness. It just goes to show that librarians need to know everything and.) The speakers discussed various diagno­ ses. "I don't want to be the person who kicks someone out for swearing to themselves when there could have been a strategy or m e th o d something betterthat I could have done. I did not leave there an expert on mental health by any means. Clearly this was a topic that struck a chord! We had more than fifty librarians and other library staff attend from ap­ proximately a dozen area libraries. having access to ser­ vice—those jobs have been eliminated. but when you get released. "The supportive services mon­ ey has gone to the jails.'"' In other words. 2. . Contact the library with information about specific clients if possible. This was Audrey Kantner. Librar­ ies all over wanted to host him. from her view the situation is only getting worse. I was. All the money has been put into the criminal system."3 In addition to these services. I also learned that their delusions are as real to them as the physical world we observe is to us. There I met Pamela Lewis. "It is a realm of education that is lacking in public librarians and I know that there is a great desire among public librarians to learn more. Sadly. While you're in jail you get treatment. Kantner of­ fered several suggestions: 1. I felt like [Grossman] had a lot of knowledge that was difficult to sum up." Kantner said. supportive services money that used to go into mental health to help people through mental health treatment on a consistent basis is no longer there. Better coordination with the agencies that serve the mentally ill population. and the process of involun­ tary commitment known as 302. More education. The speaker was Andrew Grossman from NHS Human Services. I learned that Crisis Intervention can be called instead of the police if an individual seems in need of mental health services but is not a threat. coordinator of youth services at the Easton Area Public Library. This training was far different from the one focused on the li­ brary. Library staff—and patrons—are afraid of people exhibiting these behav­ iors. it's that they don't know where to learn or how to learn. And as librarians we want to help but we don't know how to help everybody. you go to jail. It's not that our library staff doesn't have the desire to learn. unmedicated individuals walking around our society. The helpful staff of the county mental health office put me in touch with a group called Recovery Partnership. As someone who really needs tips on helping people that I know absolutely nothing about. you don't go to a clinic. "We see people with obvious mental health needs every day. She was obviously still fired up about it and reported that her colleagues were as well." Lewis said.FEATURE | Mental Health Training in Public Libraries said "I'm from the public library and I'd like to know if our organizations can work to ­ gether." Kantner added. I im­ mediately signed myself up for the next training that coincidentally was scheduled just days after I called. stigmas. N U M B E R 6 them better while also making our librar­ ies safe and welcoming to the entire com­ munity? I talked to one of the attendees at our session a few weeks after hearing Gross­ man's presentation. "I've had train­ ing in dealing with children with special needs. you'll be arrested. in fact."5 Asked for some specific areas that would make her task easier." she said. It's viewed as a criminal is­ sue. The person is not the disorder. What can we do to serve V O L U M E 53. leading me to believe that a program on understand­ ing mental illness is a field of study that should be offered to all public librarians. I felt like I needed more training. the only library person ever to sign up for the training. a number of interest­ ing things happened. they host free mental health sensitivity trainings. That person has schizophrenia. I was the only "library person" there. The person is a person. what hap­ pens?" "You have a lot of untreated. "It is now looked at as criminal to have men­ tal health issues.

phone interview w ith th e author. as Grossman taught us.recoverypartnership.c0m/20a3/03/07/public 3. 2. they could call the police and a person could be 302'd for his or her own good. "M ental Illness Facts and Num bers. They have every rig htto be in the library as any­ one else. they are very real. 2010." try thinking "here comes a library patron who needs my help.w ashingtonpost. that's part of life in a pub­ lic library. 5. 4." References Washington Post.2014. 2003. Signs and symptoms of mood disorders: 0 Profound sadness 0 Inappropriate affect. Instead of "here comes that schizophrenic. They knew that. Patrons as well as staff would do well to accept that. Recovery Partnership w ebsite. 2014. 7. I knew that I could call the county to ask for informa­ tion on individuals whom I felt could use. Caseworkers have offered to come meet these individuals in the field. They were able to recognize a patron who was devolving into a paranoid state and know that the County Crisis social workers were just a phone call away. ramping speech 0 Sense of being invincible • Sidebar information from a 2014 handout presented by Andrew Grossman. to try to con­ nect them to the services they may need.nam i. Used with permission. If they seem odd or somewhat disruptive. Mar. administrator. /w p-dyn/content/article/20io/o7/o9/A R 20a0070902357.com New Homeless S helters. 2014. Aug. Aug. 14. VISIT FACEBOOK. personal inte rview w ith the author. 18. "Five Myths about Am erica's Homeless." accessed Dec. or no affect at all 0 Changes in eating and sleeping habits 0 Feelings of helplessness and/or hopelessness 0 Suicidal ideation or suicide attempts 0 Hyperactivity 0 Agitation/ restlessness 0 Grandiosity/delusions of grandeur 0 Impulsiveness. www. if necessary.org/factsheets/m ental illness_factsheet. "W ho w w w .) Mental Health. Pamela Lewis. accessed July 9. 2014. Dennis Culhane.sal0n. to the individual experiencing them. 0 This is the individual's reality. 15.com. Library staff may also be a little more relaxed around patrons exhibiting signs of mental illness.html. w w w ." Salon. w w w .Mental Health Training in Public Libraries I FEATURE Quick Facts about Mental Illness Conclusion Since the day we were all trained. A udrey Kantner.pdf. "P ublic Libraries:The Dec. there have been instances of mentally ill patrons at my library and I do believe that the staff handled these situations better than they would have previously. July 11. engagement in reckless activities 0 Poorjudgment 0 Rapid." Mar.org. accessed Dec. Finally. 2014. 2013. that most people with schizophrenia are not dangerous and pose no threat to themselves or others. 14. COM/ PUBLI CLI BRARI ESONLI NE P U B L IC L I B R A R I E S N O V E M B E R / D ECE M B E R 2 0 1 4 37 . _libraries_the_new_hom eless_shelters We A re. remember that it is important to move away from identifying a per­ son by his or her illness." SI • • • Affects approximately one in five American families Signs and symptoms of thought disorders: 0 Bizarre dress 0 Easily agitated 0 Social isolation/not easily engaged in conversation 0 Delusions 0 Repetitions of a certain behavior 0 Disorganized/illogical think­ ing 0 Paranoia 0 Inappropriate affect 0 Hallucinations If an individual is experiencing hallucinations: 0 Do not dismiss them as "not real". 14. well. They recognize. 2014. _partner. do not neces­ sarily try to change it. accessed 1. National Alliance on Mental Health. Evelyn Nieves. Northampton County (Pa. Help them try to navigate it.

users may print. . download.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However. or email articles for individual use.

FEATURE

Innovation Expo
Create and Collaborate in Maryland
By Liz Sundermann
he second annual Innovation Expo was held in May
2014 on a spring Saturday in Baltimore. The pub­
lic day-long event featured a keynote speaker from
the inspiring Chattanooga (Tenn.) Public Library
(CPL), a library-staff-only training opportunity, and a
5,ooo-square-foot exhibit hall full of hands-on learning opportu­
nities from museums, academic institutions, makerspaces, public
libraries, and more.The event, subtitled "Create and Collaborate,"
was a creative collaboration in and of itself.

T

Developing an Idea
The state library agency in Maryland is housed in the State De­
partment of Education as the Division of Library Development
and Services (DLDS). In 2012 DLDS staff began laying the ground­
work to help bring the spirit of the maker movement to public li­
braries statewide.
Nini Beegan, DLDS's project coordinator, first came across this
concept during a 2005 Library of Congress episode on C-SPAN.
During the episode, Neil Gershenfeld, director of the Center for
Bits and Atoms at MIT, challenged librarians to consider fabri­
cation in public libraries as a means to bring people together to
solve community problems. In 2010, Beegan attended BetaScape,
a tech offshoot of the popular Baltimore art festival ArtScape.
She talked with people who had built 3D printers using materials
they had ordered from MAKE magazine while her children eagerly
launched handmade rockets into the sky. This experience remind-

About the Author
LIZ SUNDERMANN is Youth Services Coordinator at the
Maryland State Department o f Education, Division of Library
Development and Services.

O
38

Contact Liz at lissa.sundermann@maryland.gov.

__________________________________
Liz is currently reading Mind in the Making: The
Seven Essential Life Skills Every Child Needs by
Ellen Galinsky.

PUBLIC LIBRARIES

V O L U M E 53. N U M B E R 6

ed her of Gershenfeld's challenge; inspired, she began to explore
ways that DLDS could help Maryland libraries use the maker
movement to further their community-building work. Beegan
met with local makers to explore potential library partnerships.
This conversation marked the beginning of DLDS's partnership
with makers in support of Maryland's public libraries. Later, when
PLA's 2012 Virtual Conference included a session about making
and public libraries, DLDS knew that it was time to act.
DLDS decided to host a Maker Meet-up in fall 2012 to be fo l­
lowed by a hybrid event for library staff and the public in the
spring of 2013. Beegan conducted an Internet search for makerspaces and hacker spaces to find more local contacts. She quickly
discovered Michael Smith-Welch, an Artist-in-Residence at the
American Visionary Art Museum in Baltimore; Smith-Welch was
using his background in education and art to set up a makerspace
in Takoma Park (Md.). He introduced DLDS to Matt Barinholtz,
director of then-fledgling FutureMakers, a mobile maker and ed­
ucation lab that uses children's innate love of tinkering to teach
youth of all ages the core values of traditional crafting, contem­
porary design, and futuristic digital fabrication. As the newly hired
youth services coordinator at DLDS, I helped keep our team's ef­
forts aligned with STEM education initiatives. DLDS reached out
to other makers and do-it-yourselfers, and we established a group
that included academics, tool librarians, video game designers,
and others. In the fall of 2012, we hosted a Maker Meet-up. One
hundred library administrators, public service staff, systems staff,
and others met with our group of makers at the West County Area
Library of the Anne Arundel County public library system. The day
included a keynote, lightning presentations, hands-on maker fun,
and plenty of time for questions and answers. The packed meet­
ing room buzzed with energy, and great ideas were developed as
library colleagues and makers conversed. DLDS set up a Maker
Meet-up electronic mailing list for interested library staff to con­
tinue their conversations.
We returned to the idea of sharing these great learning op­
portunities with the public; we wanted to provide a venue for
library staff and the public to interact within the context of the
maker movement. We knew that in order for maker events, mak­
erspaces, or even isolated programs and classes to be truly suc­
cessful, we would need buy-in from library administrators, public
service staff, and technical services staff. But what kind of event

Innovation Expo | FEATURE

could generate this buy-in? In the fall o f
2012 there had been a few libraries na­
tionw ide th a t had held Mini-Maker Faires,
which are maker events officially endorsed
and branded by MAKE magazine. The
brand is very successful, and we thought
th a t the cache it carried fo r individuals in
the maker com m unity m ight help us find
quality exhibitors, as well as giving the
event some instant legitimacy in the eyes
o f the public. We postulated th a t it would
be more efficient to w ork w ith an exist­
ing tem plate th a t was known to produce
successful results. We filled out the ap­
plication, entered into negotiations w ith
MAKE, and began to consider options fo r
a suitable venue.

Planning and Logistics
We were determined to hold the event in a
library. We wanted public libraries to prog­
ress in their role as physical, collaborative,
hands-on learning spaces, and holding
the event in a library would allow both the
public and the librarians to witness this in
action. Our first choice was the Maryland
State Library Resource Center (SLRC).
SLRC provides cooperative, cost-effective
resources and services fo r Maryland li­
braries and their customers—they are the
resource arm of the state library. SLRC is
physically located at the Central Library o f
the Enoch Pratt Free Library (EPFL) system
o f Baltimore, and has a collection and cus­
tom er base typical o f any large urban public
library. SLRC's presence means th a t EPFL's
Central Library also has deeper research
resources and statewide and national cus­
tomers who utilize them . The library is
housed in a beautiful block-long building
with neoclassical influences. Built in the
1930s, the library features large display
windows and a street-level entrance to en­
tice passersby. It also has a large central hall
th a t houses a computer commons, a grand
piano, several book displays, an inform a­
tion station, a laptop lounge, and the circu­
lation desk. It is a wonderful place to hold
events and it is regularly used fo r concerts,
weddings, graduation ceremonies, speaker
events, and fundraising galas. In addition to
the library having advantageous architec­
ture, it is located in central Maryland, mak­
ing it an ideal spot fo r a statewide event.

Barinholtz from FutureMakers worked
closely w ith me to craft a preliminary ex­
planation o f the event to share with the
library's administrative team. We had no in­
terest in just "using the space," but instead
wanted to work in full partnership w ith the

the generosity and the organic collabora­
tive process th a t went into developing this

library. We hoped to ensure th a t the event
was something that would be a success for
their regular customers and staff as well

bilities fo r our event in term s o f physical
space. MAKE had been very concerned

as fo r the people who would be travelling
across the state. As we worked w ith the
administrative team o f EPFL/SLRC, it be­
came clear th a t the partnership w ith MAKE
was not in our best interest. The primary
reasons were financial—MAKE charges a
fee to use their brand, a cost that is often
defrayed through ticket sales and vendor
license fees. Events sponsored by DLDS,
SLRC, and EPFL are always free to library
staff and members o f the public, and we
didn't w ant to charge the exhibitors since
we w ouldn't be allowing them to sell any­
thing at the event. Additionally, the more
we dug into the details o f the planning
process, the more our event deviated from
a Mini-Maker Faire both in scope and in­
tent. We let our contact at MAKE know that
we were backing out, and parted on good
terms. There have been very successful
Mini-Maker Faires held at public libraries
before and since, but we have never re­
gretted this decision. Our event was being
carefully crafted to fit a variety o f needs
and expectations, and it needed to be cus­
tom -built. I continue to be astounded by
PUBLIC LIBRARIES

event th a t is largely about collaboration
and the free exchange o f ideas.
A fte r we ended our partnership w ith
MAKE, we began to explore the possi­

th a t we d idn't have a large outside space
to w ork w ith; we contacted the city and
discovered th a t it wasn't te rrib ly d ifficult
or expensive to shut down the block o f
street behind the library. Although this
would have undoubtedly added to the fes­
tival atmosphere and to the types o f ex­
hibits we could offer, we decided to forego
the outdoor space. It would have cost
quite a bit to rent the tables and tents,
and the city charges extra if the event re­
quires electricity. In the spirit of equality of
access we would still not have been able
to sell anything, including food or bever­
ages. We probably would have needed to
hire additional security. We also thought
about holding exhibits throughout the li­
brary rather than only in the central hall.
This idea, too, was eventually dismissed.
Wesley Wilson, chief o f SLRC and EPFL's
Central Library, and DLDS agreed th a t we
wanted to keep the event manageable—
we thought it would be far better to plan
a smaller, more predictably successful day.
If the event was a hit and we decided to
hold it annually, there would be tim e to
expand later.
NOVEMBER /DE CEM BER 2014

39

FEATURE | Innovation Expo

Ensuring that event attendance was
appropriate for the venue size was a ma­
jo r concern. We didn't want 6,000 people
waiting in line outside the building caus­
ing security issues and general mayhem,
but we also wanted to be sure that peo­
ple showed up. We didn't want to spend
months planning only to have an enlight­
ened individual with a 3D printer sitting in
a corner of the exhibit hall making whistles
for a handful of random passers-by. We
needed to send out a call to makers and
figure out what kind of publicity we want­
ed. Barinholtz and I looked at the security
waiver from MAKE and consulted with the
library administrators about what kind of
exhibits they were comfortable having in
this historic library space. We worked with
the library to find out how much electricity
and Wi-Fi bandwidth would be available.
We came up with a list of requirements
that we sent out along with the call for
makers, so that potential exhibitors would
be able to make an informed decision
about whether or not this event would be
a good fit for them. We also let them know
up front that they would not be able to sell
anything at the event. In order to partici­
pate, exhibitors had to agree not to utilize
items that emitted noxious or danger­
ous fumes, open flames (circuit soldering
was permitted), fuel-powered projectiles,
large power tools or machines, items that
40

PUBLIC LIBRARIES

emitted smoke or particulates, weapons
that could cause injury, and anything that
could be considered dangerous in a large
room full of people. We welcomed ques­
tions. We set up a Google form for regis­
tration. In addition to the usual contact
information we asked for the age-range
of the intended audience, the number
of power outlets they'd need access to,
and the type of interactive elements that
would be included in their exhibit.
After we came up with the perfect
name, Innovation Expo, we had a personal
contact who is a design graduate student
create a logo. We used this logo on all
promotional items for the expo, includ­
ing the one-inch buttons worn by all the
exhibitors. We created a Facebook event
page, and EPFL hosted a dedicated infor­
mation page for the event which included
links to the exhibitor application and the
Facebook page. The library's design de­
partment used the logo to create a large
window banner that was displayed promi­
nently on the front of the building. DLDS
spread the word through statewide library
communications, and the panelists shared
event details with the maker and educa­
tion communities. I spent some time do­
ing Internet searches and setting up faceto-face meetings with local makers.
As these preparations were underway,
it became clear that holding the expo in a

V O L U M E 53, N U M B E R 6

large public library had some hidden ben­
efits. The library already owned all of the
display tables and chairs for exhibitors
that we needed, so we didn't have to rent
furniture. They have a full-time profes­
sional security staff which, along with the
exhibitor waivers, allowed us to keep our
focus on the event itself rather than secu­
rity logistics. The library has a large audi­
torium, as well as more intimate meeting
rooms. These physical amenities made it
possible to hold library staff trainings and
host a keynote speaker presentation as
parts of the event. Barinholtz suggested
that we ask Corey Fleischer if he would
be interested in giving the keynote ad­
dress. Fleisher was a thirty-year-old senior
mechanical engineer at Lockheed Martin
and a contestant on (and later winner of)
the Discovery Channel's Big Brain Theory.
Fleisher was also an avid supporter of
makerspaces. He was excited about the
event and agreed to both present the
keynote and run an exhibit showcasing an
adult-sized working go-kart that is con­
trolled by a Wii remote.
Beegan facilitated the library staff train­
ing portion of the day, which featured a
panel discussion with Michael Smith-Walsh;
Barinholtz of FutureMakers; Jan Baum, the
director of Towson University's Object Lab;
Ben Walsh, director of Pure Bang Games
and the founder of BetaScape; John Shea,
director of the Station North Tool Library;
Gary Mauler, founder of Maryland's RobotFest, which is held annually at the National
Electronics Museum in Linthincum, Mary­
land; and Mary Murphy from the Center
For the New American Dream. Library staff
who had been motivated by the Maker
Meet-up and kept their excitement stoked
by participating in the resulting electronic
mailing list were excited to have their wellformulated questions answered by the di­
verse panel. Together they planned their
own maker events, programs, and classes.
Fleischer's keynote was well attended,
and the expo was deemed to be a success
by the library staff and customers who
attended, the exhibitors, and the staff at
SLRC who had worked during the extra­
busy Saturday. Everyone agreed that it
would be held again the following year.

Citizens. was interviewed by Martha Stewart. and The Digital Harbor Foundation. founder of MakerBot. and. and that I subsequently read about in a variety of studies. and educators were all new to the standards." wasn't exactly the message we wanted to convey. for exam­ ple. We felt that the tagline from the first Expo. we narrowed the field. While the county library systems plunged forward with the maker move­ ment. As I spoke with state leaders in other out-of-school time educational enterprises and contin­ ued to follow the latest education trends.The Prototyping and Design Lab from the University of Mary­ land. However. DLDS began deeply investigating public libraries' relationship with educa­ tion. but that doesn't mean that each individual school provides the same level of oppor­ tunity or that there isn't valuable learning that takes place elsewhere. spoke at the Ameri­ can Library Association's 2013 Midwinter Conference. "DIY in Maryland. the kind of learning that was discussed in that article. Why not add another degree of complex­ ity without taking away the joy of tinker­ ing? Why not offer our youth the opportu­ nities to create their own video games in our libraries instead of just playing them? Barinholtz arrived at this same conclusion independently and FutureMakers began adding more computer science programs PUBLIC LIBRARIES to their roster of curricula. each exhibitor had several tables where they offered unique but thematically similar NOVEMBER /DE CEM BER 2014 41 . In­ stead of adding exhibitors." I discovered that CPL had held a citywide coding camp in 2013. I began to think about the education that children re­ ceive in public school. Bre Pettis. I read an article in WIRED magazine about a teacher in Mexico who got astounding results from his students by letting them study what they wanted to learn. one of the most popular brands of consumer 3D printers. Some of the organizations we invited included: The Maryland Science Center. New technical education organizations in Maryland were forming at this time. I asked if they'd work with public libraries. The Baltimore Robotics Center. People were definitely still inter­ ested in experiencing the movement. Her nonprofit is helping Maryland schools offerfun and interactive computer coding classes to elementary and middle school students. and strug­ gled to figure out how best to implement them and discern what that implementa­ tion meant to communities. Code in the Schools. I discovered that this kind of learning is particularly valuable and hard to find in the STEM sector. hired FutureMakers to provide hundreds of classes across the state. in some cases. rarely given the opportunity to take computer programming courses until high school. The 2013-14 school year saw the rollout of Maryland's new Career and Col­ lege Readiness standards in all public K-12 schools. The Baltimore Underground Sci­ ence Space (BUGSS). held their own public maker events. is precisely what public libraries can offer. Dale Dougherty. The public and library staff had largely been introduced to the concepts of the maker movement. I started to think about the possibility of doing something similar at the state level in Maryland. the founder of MAKE magazine and the inven­ to r of the Maker Faire. This is a gap that public libraries can fill. had even drawn up plans to build their own makerspaces. Instead of focusing purely on maker cul­ ture. The DIY movement is definitely something that libraries should be involved in. too. I met Gretchen LeGrand. but they no longer necessarily had to come to the Innovation Expo to do that. but we wanted the name of the Expo to encompass more than that. FutureMakers had already been of­ fering digital classes and workshops along with theirtraditional crafting experiences. the director of Code in the Schools at the Maryland Out of School Time (MOST) network's STEM Sympo­ sium. As I met with colleagues at the State Department of Education and traveled to various library systems throughout Maryland. we focused this year's event on ser­ endipitous STEM learning for all ages. Education Is a Key Focus This new idea helped us to develop a fresh strategy for the 2014 Innovation Expo. and the response was a definitive. "yes. FutureMakers. Students are.1 I do not think that public schools in the United States will everfully embrace this method. nor do I think that it would necessarily be appropriate for them to do so. We felt that "Create and Collaborate" was a better fit. In 2013. librarians. Maryland has been rated as having the best public schools in the country for several years in a row.Innovation Expo | FEATURE The Second Annual Innovation Expo Because we had already worked out the logistical challenges we focused our time on fine-tuning the event in 2013-2014. this year. each exhibitor had one table. In fall 2013. Maryland public libraries had embraced the movement and hosted cre­ ative maker programs.

and distribute." WIRED (Oct. Updated in November 2014.com/2013/10/free-thinkers. Tom Burkett of BUGSS wrote. www . we also set up a Minecraft Zone where people could play the game in a world designed specifically for the Expo. We were all delighted by the exceptionally high ratio of entire families who engaged in the projects as teams. The second annual Innovation Expo was also a success. 2013). The list does not include book-length collections of comic strips. The Quicklists Consulting Committee identified the best books currently available." Si Graphic Novels Reading List-2014 Update Available In 2011. or hybrid books that are a mixture of traditional text and comics/graphics. third to fifth grade. The visiting library staff members were pleased with the number of concrete programming ideas they walked away with. wordless picture books. and updates the list annually to add great new releases and remove titles that have gone out of print.The list includes classics as well as new titles that have been widely recommended and well-reviewed. extracting DNA from strawberries. In his exhibitor evaluation. Hoenke also provided the keynote. playing a fruit keyboard. I think the Innovation Expo is a great forum for makerspaces and educational programs in general.org/alsc/graphicnovels2014 for more information and to see the lists. and economic backgrounds working together. He told them that youth services is often the driving force behind library innovation. Carroll County Public Library provided a Minecraft Craft table that al­ lowed participants to make a variety of Minecraft-themed jewelry. the Association for Library Service to Children (ALSC) Quicklists Consulting Committee created a list of core titles that can be used when starting or maintaining a children's graphic novel collection.ala. not just ours. and more. 2014. electro-etching your own drawings into dog tag necklaces. Joshua Davis. Through­ out the day exhibit stations were per­ petually populated by people of different ages. This year we added an after event called After the Expo. and were excited to see how much energy the customers exhibited while working on the various learning projects. The intended audience is librarians selecting books for inclusion in public li­ braries serving elementary school-age children. 13. "Cre­ ate and Collaborate and Be an Awesome Person for Your Community. PDFs of the book lists are available online in full color and black and white and are free to download. and of­ fered them some practical ideas for en­ gaging young people. the exhibitors. which was held at the Baltimore Robotics Center. At the event.FEATURE | Innovation Expo projects. designing and 3D printing an iPhone case.wired. and sixth to eighth grade. these Graphic Novel Reading Lists are available for students kindergarten to second grade. copy. sequential. and books that have popular appeal as well as critical acclaim. Library customers had fun engaging with new ideas and technologies. Because we have been rolling out statewide Minecraft programs in public libraries. Teen and youth services librarians from all corners of the state came to participate in a library-staff-only workshop presented by Justin Hoenke from CPL. . The exhibitors. and were glad to have the opportunity to learn more about part­ nering with public libraries. "How a Radical New Teaching Method Could Unleash a Generation o f Geniuses. and members of the public all commented that it was inspiring to see so many diverse people enjoy learning together. N U M B E R 6 Reference 1. and he stayed in the auditorium for a long time chatting and answering questions. 0 ! 42 PUBLIC LIBRARIES V O L U M E 53. library staff. Visit www. and other out-ofschool time and STEM education organi­ zations were invited to discuss future li­ brary and community involvement in tech education. "Graphic novel" here is defined as a full-length story told in paneled. design­ ing levels of a video game. operating robots. The reviews of the workshop were overwhelmingly positive. 4. Some of the activities included: learning how to solder circuits." in which he discussed the importance of forming eq­ uitable community alliances and how to leverage library programming as a posi­ tive change-agent for communities. and parents were enthusiastic about the level of fam ­ ily engagement engendered by the event. bio-painting. artwork. graphic for­ mat. cultural. “ I really liked the way the public engaged in all of the activities. state library staff. accessed Dec. The exhibitors had fun engaging with cus­ tomers in new ways. and other analog objects.

However.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. download. users may print. or email articles for individual use. .

and props. playacting. they search fo r m ittens w ith "The Missing M itten Mystery. the days o f random book sales and baked goods drives are over. the pitfalls and potential rewards. making it easy to incorporate this approach into existing storytim e plans. singing. and subject make Books in Motion an easy to use tool once you understand the approach. this method naturally incorporates Every Child Ready to Read 2 principles such as talking. children color parts o f the body (provided on an art outline) as "I A in 't Gonna Paint No More!" is read aloud. A. Editor's note: Public Library Association policy dictates th a t PLA publications not be reviewed in this column. music. such as practicing the motions ahead o f tim e. Many options included fo r each type o f m ovem ent make these suggestions prac­ tical to incorporate into everyday practice. / $75 ISBN-13: 978-1-55570-912-9 / LC: 2013017139 According to Beyond Books Sales: The Complete Guide to Raising Real Money forY our Library. Following a description o f the type o f m o­ tion. and others involved in library service. 2013 / 304P. Movement. Westerville (Ohio) Public Library Beyond Book Sales: The Complete Guide to Raising Real Money for Your Library Edited By Susan Dowd / Chicago : ALA N eal-Schuman . Playacting and Props By Julie Dietzel-Glair / Chicago: ALA N eal Schuman . Five hundred picture books published since 2000 are included. but a really innovative idea to energize storytimes. 2013 / 216P. PUBLIC LIBRARIES n o v em b er / d EC e m b E R 2 0 1 4 43 . Gib­ son. Catherine is currently reading all o f J. / $55 ISBN-13: 978-1-5570-810-8 / LC: 2012040993 Most children's librarians who provide storytimes fo r preschoolers recognize the impor­ tance o f changing things up by putting songs and action rhymes between stories. Director o f the Northeast Ohio Regional Library System and the owner of LibrariesThrive Consulting. and playing. Many librarians provide a craft after storytime. This book is a valuable addition to children's librarians wanting to try new things or looking to reinvigorate their storytim es. how one goes about organizing or achieving it. using a bell or signal when it is tim e to listen to the story or return from a game. and other man­ agement hints. Tw enty-four art outlines fo r use in adding art m ovem ent are also included. As the author notes. Dietzel-Glair de­ scribes six types of motion: art.By the Book Contributing Editor CATHERINE HAKALAAUSPERK is Executive By the Book reviews professional development materials of potential interest to public librarians. movement. Books in Motion: Connecting Preschoolers with Books through Art. but each chapter has a similar form at: a definition o f the topic being discussed. For example. Notice o f new publications from PLA w ill generally be found in the PLA News section o f Public Libraries. Music. Games. But the approach Dietzel-Glair is advocating is a bit different. this approach is not meant fo r every book read during a storytim e. she demonstrates the ability to move during the story itself. The book covers a plethora o f topics. an annotated bibliography gives instructions fo r a related m ovem ent activity. Jance's Joanna Brady mysteries. but this approach incorporates a movement activity while reading the story. Youth Librarian. which will be new to many audiences. author. Many o f these books will be familiar. please contact Catherine at chakala ausperk@ gmail. Indexes by title .—Robin L.com. trustees. and how various types o f libraries can accom­ plish this topic or activity. games. This book claims to have resources fo r any size library and at all levels o f fundraising experi­ ence. Listening fo r a certain cue to play an instru­ ment or do a motion also helps to capture a child's attention. w riting." and rub th e ir tum m ies to "Muncha! Muncha! Muncha!" Dietzel-Glair also includes great tips fo r introducing this approach. If you'd like to w rite a review or if there's a new book you'd like to see reviewed here. Additionally.

templates and samples of policies. nor is it preachy about the need to build more thoughtfully. some readers will see a reflection of their libraries and oth­ ers a draft for their aspirations. leads the readerthrough a thought process about the human impact on the remain­ ing resources the world has to offer. Though it focuses on public libraries. from 44 PUBLIC LIBRARIES large complex Friends groups to smaller ones doing minimal fundraising. but it also presents the challenges that certain types of activi­ ties can come with. One of the most valuable aspects of this resource is the "Fund-Raising Tool­ kit. These explain im­ portant buzzwords or concepts that the author has used. outward-focused. there are tools that would be useful to other nonprofit groups. technological. "Embracing Par­ ticipation. and philosophical barriers that currently exist. NUMBER 6 In the library of 2025. but is not limited to. This feature allows for a broader use of this resource.—W. and individuals based on mutual customers and goals. nimble.. and deliberate about trusting their patrons in designing the libraries' future. It is this objective stance that makes Beyond Book Sales one that should be acquired at state library agencies and larger public libraries. There is something for everyone in this book. Carr / La n h a m . While expensive (as most limited mar­ ket library science titles are). It will be as vital for librar­ ies to help users create solutions to life's puzzles as it is to give them access to col­ lected resources. and identity (personal and institutional). A second ben­ efit would have been a chapter on politick­ ing for a green library. Even I learned a few new tricks!—Lacy Ellinwood. / $48 / ISBN-13: 9780838912072 While there are many books already about designing the library beautiful. It is a valuable resource for any Library Friends Group or Foundation and a recommend­ ed purchase. the way they are expressed in a successful fu­ ture will require librarians to be relational. She is also good about pointing out the options. mutually valued relationships" (p. and worksheets.) Library System The Green Library Planner By M ary FI. Mississippi Library Commission Library Planner is a high-quality resource that any library contemplating major reno­ vations or even complete replacement will want to read first. Library Consul­ tant. related agencies. In the face of those who just want the cheapest library.M d . what fills space. it should be that successful fund-raising stems from healthy. collaborative. 2014 144P. water. Ben Malczewski assures us that books and other symbols are actually experiences that can be repli- . letters. Each chapter ends with discussion questions. In response to the feared loss of tangibles. Future-minded librarians will partner to plan services without regard to the physical. "Reimagining Spaces" begins with an intriguing psychological assessment about the connection between space.: Planning Our Future Libraries: Blueprints for 2025 Scarecrow Pr. Chapter 11 discusses the process of membership programs.J. building de­ sign. For example. which ex­ plains why Beyond Book Sales brings up seemingly obvious points about library fundraising. Assis­ tant Director. While the fundamental principles of libraries may not change. some suggestions for countering those ar­ guments would have been helpful. For example the confus­ ing world of online giving that has begun to take root for most nonprofits is made manageable with the tips and suggestions provided by this text. or who believe that "green" is only a liberal scam. 2013 / 136P. Two items that would have added to the value of this title would have been a glossary of all the organizations and key terms that pepper the text. / $75 ISBN 13: 978-0-8108-8736-7 Edited by K im L eeder an d Eric Frierson LC unavailable Chicago -. low environ­ mental impact library.163).By the Book One characteristic that make this text user friendly are the "Words to Know" sections that are pulled off to the side of the main body of text. there is an explanation of the difference between a restricted and an unrestricted monetary gift. It's not only for librarians and library staff. Carr. This book is an ex­ cellent guide to how to build or renovate a library with a green philosophy. where the author lays out the pros and cons of such a fundraising activity. A minority will resist the necessity of sharing control of library collections. like the effect a personalized or handwritten letter can have on your po­ tential donors. services. Somerset County (N. and how our public buildings suck up so much energy and nonrenewable materials. the ma­ terials used in construction. supportive of innovation. financial. The ideas and checklists will be invaluable to making your building of the future one that will sit easy in the lo­ cal environment. Keith McCoy. This publication not only touts the benefits of Friends' activities and various types of fundraising. and many include checklists to help the reader decide among the options available. While technical in many parts. The Green LC :2013028246 VOLUME 5 3 . One point that is hammered home throughout the text is the final senti­ ment in the afterword: "If you finish this book with just one thought." Brett Bonfield and Dave Harmeyer encourage librarians to form con­ nections with users. but for the average pa­ tron that often ends up in Friends of the Li­ brary groups. though they would be more useful in color. political. The examples of materi­ als reproduced are beneficial to the read­ ers. convenient. there is precious little on how to create (or re­ create) an energy efficient. In the first. The book breaks fundraising down to step-by-step processes and often tries to cover multiple types of libraries. and purpose. and so on. such as siting a building facing this way rather than that makes a difference." which includes. The author then gets us to consider the major parts of a building: lighting. ALA Editions . an experienced library manager. Much of this book is written for people that aren't librarians and have never worked in a public library. This book is thoughtfully divided into four sections. it is not difficult to read.

users may print. . download.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. or email articles for individual use. However.

Megan Hodge em­ phasizes anotherthread in the book—that librarians and libraries must be active par­ ticipants in their future. and lit­ erature for them. published by ALA Editions. "Building New Infrastructure" is a call to action for advocates. In Start a Revolution: Stop Acting Like a Library. Transforming Young Adult Services advocates fora redef­ inition of youth and how libraries can posi­ tively respond to the challenges of serving teens. Krisellen Maloney's faculty commons is already reality in progressive academic libraries. and essays are well-cited for those who want more ideas. • offers strategies for getting stakeholders on board and engaged. Transforming Young Adult Services A nthony Bernier. Bizzle and co-author Maria Flora share techniques for success alongside a provocative marketing philosophy that will spur libraries to move beyond their comfort zone. responsible for the technology infrastructure for four hospitals in Arkansas. Public libraries and librarians serving teens will find this a valuable tool to re­ evaluate current services and attitudes to ­ ward young adult services and implement necessary changes needed to make the transformation. One of the issues facing libraries and library educators is the notion of young adulthood. Visit the ALA Online Store (www. "The Global Future" reminds us of the disparities and challenges in staff­ ing school libraries in developing nations. creating and de­ signing solutions rather than reacting and accepting. Ten years from now is near. which are familiar even in parts of devel­ oped countries with similar struggles. Ben Bizzle and his col­ leagues defied common practices by using creative risk-taking in marketing and outreach to transform their library into a dynamic institution that continues to grow and thrive. I recommend it for librarians who are dissatisfied with in­ e rtia —Jenifer Grady. programming. Flora is an award-winning journalist and writer who resides in Brookland (Ark. administrators. and the founder of Library Market. marginalization and inclusion of Start a Revolution: Stop Acting Like a youth. Nashville.) Jonesboro Public Library (CCJPL). Gould Library Consulting a! L/ibrary-New from ALA Editions "But this is how we've always done it!" Objections to taking a fresh tack are about as common as budget shortfalls. A series of essays by library school academics. Tenn. At the Craighead County (Ark. he spent seven years as a technologist in the health care industry. inspiration to think outside of library walls. Focusing on creative ways to pull patrons in rather than just push the library out. Many librarians serving this age group realize that the term "young adult" is a misnomer that teen and tween differ­ entiate between childhood and adulthood. Executive Director.alastore. / $ 6 5 ISBN-13: 9 7 8 -1 5 5 5 7 0 9 0 7 5 LC:2 0 1 3 0 1 4 6 5 1 The field of library and information sci­ ence has long struggled with the defi­ nition of young adults and how to best serve their needs in libraries.org) for more information. and • demonstrates the importance of the library's website as the digital "main branch" of the library. Finally. library marketing consultant. explaining why it is crucial to meeting the needs of their users and potential users. and Geor­ gia. He is a 2013 Library Journal Marketing Mover & Shaker and part of CCJPL's 2013 John Cotton Dana Award-winning creative team. He is also a national speaker. Bizzle is the director of technology at CCJPL. practitioners. The essays stress the need for more teen input and focus on the development and delivery of services. The book will pro­ vide some clarity for libraries with blurry vision. John Chrastka outlines new funding models and how a National Li­ brary Card might be implemented. with guidance for creating and promoting it. Editor / Chicago: ALA N eal-Schuman . and intellectual free­ dom issues. The recognition of "adolescence" as a specific time in an individual's life is a concept that emerged approximately 150 years ago. and the two are more closely related than you might think. Alabama. development. 2013 / 280P . practical extensions of outreach that are embedded in unexpected places. this book: • steers libraries towards defining their brand. and others en­ gaged in serving youth discuss the histori­ cal background o f the field of young adult services.—Rhonda Puntney Gould. SB FOLLOW PL ON T W I T T E R @P U B LI B O N LI N E PUBLIC LIBRARIES NOVEMBER /DE CEM BER 2014 45 .ala. and governing bodies.By the Book cated as content is reformatted and space is repurposed. not re­ mote. including how to address budgeting concerns. Shifts in the dynamics of how teens are served have been observed and the authors recommend strategies and best practices for libraries to increase their relevance to teens.). Specific scenarios are transferable across library types. Prior to joining the library team. Park rangers are the model for Hugh Rundle's/ree range librarianship. eventually becoming the director of information technology. Owner/Library Consultant. Tenn-Share.

or email articles for individual use. download. However. .Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. users may print.

N U M B E R 6 .losgatosca. chat. You simply need to send Smashwords some text and cover art/logo for the portal page. Internet. email.com to get the setup information. phone. branded publishing portal sites for any library that wants one. on a mobile phone. Altarama will provide you with a ready-to-use system that requires minimal staff setup time and training and no IT involvement. Smashwords. and the reports can be broadcast to screen or exported. California-based self-publishing platform leader. Designers. More Self-Publishing Options for Libraries In our last column. New Product News delves into the world of library vendors and products to find the standouts that combine innovation and quality. It is designed for small to medium-sized libraries that want a way to manage and track their in­ formation request services whether it is via in person.) County Li­ brary. It is a cloud-based (no software to download) product. Poets & Philoso­ phers by Leonard Koren. The entry level cost for set up and one license is $2. Contact Tanya at tnovak@califa. It comes with three preconfigured forms: (1) a customized request form for a variety of request types that can be adjusted to your needs at no additional cost.gov/1968/eBook-Self-Publishing-Partnership and see the library's branded portal page at www.500. including SELF-e from Bibliolabs and Library Journal. so if you use any of those. If you find you need additional features Altarama can upgrade the system to meet your needs.altarama.N ew Product News Contributing Editor HEATHER TEYSKO is Assistant Director of Innovation and Development and Contributing Editor TANYA NOVAK is Member Services and Outreach Manager for Califa. or with a tablet.org. and the new partnership between FastPencil and Recorded Books. The titles may then become available through the distributors with whom Smashwords has partnerships such as OverDrive. visit www. A built-in report writer helps analyze the statistics. It is hosted and adminis­ tered by Altarama so library staff members do not have to worry about upgrades or periodic system tuning. After completing a short planning guide. See how Los Gatos (Calif. 3M. One license allows for an unlimited number of staff login accounts with 1-5 con­ current users for one institution. RefTracker Express For Small and Medium-Sized Libraries RefTracker Express is a pared down version of Altarama's RefTracker.smashwords. and Baker & Taylor. There is another option that we chose to go with for the enki Library. Contact Jim Azevedo of Smashwords atjim@smashwords. Items that come through the branded link may be tagged as originating from your library.com/RefTracker-Express. (2) a comments and suggestions form: and (3) a standard simple request form that can be inserted into library webpages. Tanya is currently reading Wabi-Sabi: fo r Artists. 46 PUBLIC LIBRARIES V O L U M E 53. we talked about some o f the new self-publishing tools for librar­ ies. O Contact Heather at hteysko@ califa. or text. Staff can access RefTracker Express at their desk. a nonprofit membership cooperative serving libraries in California. our own hosted e-book platform built in partnership with Contra Costa (Calif. will set up free. Heather is currently reading The Lost Art o f Dress: The Women Who Once Made America Stylish by Linda Przybyszewski. To learn more.com/signup7lgpkyes. you are able to make the titles available via those platforms. at a service point.org. Patrons will be prompted to create a free Smashwords account and upload their book with cover art. More than a hundred differ­ ent reports can be created based on the requests submitted to the system.) Library publicizes its partnership with Smashwords at www.

The collections are subscription-based. easyto-use ways with content th a t generates excitement about the library. Inter­ nal Silent Cinema. an online streaming col­ lection o f 300 o f Criterion's most im por­ offers more than 10. early shorts.com /products/criterion-collection. A rt Cinema o f the systems and are used by more than 2. Cult Classics. 19. The film library is divided into seven col­ lections: (1) Argentine Cinema.500 1980s and 1990s. 2014. Volumes 1 and 2. Digitalia and Cri­ terion Films. "Boopsie is the perfect partner to help expand this even further. "Libraries are excited about being able to meet the needs o f the Kids." accessed Dec. or Shibboleth. has introduced a film library o f Span­ ish and other European language films. Alfred Hitchcock. French New Wave Collection.500 credits th a t are metered out to library users uniform ly over a twelve-m onth period. The Criterion Collection covers the his­ to ry o f cinema throughout the tw entieth Comics Plus: Library Edition is an online streaming service th a t provides libraries w ith access to thousands o f digital graphic century. The subscrip­ tion also includes Public Performance Rights (PPR). They currently have a number o f ac­ tive libraries.) Libraries. and storyboards. comic books."1 Library-branded mobile apps from Bo­ opsie w ork on all m ajor mobile operating American Mid-Century. N O VE M BER/DECEM BER 2 0 1 4 47 . It also includes films from directors such as novels.New Product News Foreign Films and Documentaries If you are looking fo r foreign language film s and documentaries. including Kitchener (Ontario) Federico Fellini. (2) Europe­ an Cinema. PUBLIC LIBRARIES Murray. the collection includes docu­ "So far this year thousands o f graphic mentaries and popular subgenres such as novels. The films can be accessed rem otely and can be street. In addition to and Houston (Tex. the German Collection. The library currently includes more than 500 film s and documentaries from 1919 to 2013 w ith more titles to be add­ ed as they become available. York County (Pa. Digitalia Film Library Digitalia. Comics Plus: Library Edition To learn more." accessed Dec. "Comics Plus: Library Edition. Mobile app creator Boopsie is entering into new territory with a digital comics and Criterion Films graphic books products in partnership with Comics Plus: Library Edition. documentaries. Italian Neorealism. regardless o f w hether they have a Boopsie app since the sub­ scription can be delivered through desk­ ema: Volumes la n d 2. so your patrons always have access to the content. Silent Films from Charlie Chaplin and Harold Lloyd. and Young Adult markets in innovative. 19. from early silent films such as Charlie Chaplin's The Gold Rush (1925) to re­ leases from contemporary filmmakers such as Gus Van Sant and Guillermo del Toro. A li­ brary's authentication options are via IP. there are tw o new streaming video services. ta n t and influential films. library a library may subscribe to the full collection o rto individual or multiple collections. feature films. and (7) Travel Documenta­ ry. restored director's cuts. accessible via the Boopsie mobile app or the traditional library website. visit w w w . and we couldn't be more excited to be partnering w ith them . Some films include checked out via Comics Plus: Library Edi­ tion. from Alexander Street Press. Modern French Cinema. The collection is available in full or in the following micro-collections: American Documentaries. (6) North American Classic Cinema. Comics Plus Alexander Street Press is offering the Cri­ terion Collection. Teens. "Boopsie Partners with Comics Plus: Library Edition to Provide Enhanced Access to Digital Comics and Graphic Novels to Libraries." said Josh Elder.boopsie . 2014." said Bryan viewed on mobile devices. “ Our team will be helping libraries market this new service directly to library patrons in order to further help libraries reach new users and get the word out to their commu­ nities about digital comics. www. Most libraries buy multiple blocks o f credits and add addi­ tional blocks as demand fo r digital comics and graphic novels grows.com/comics-plus -library-edition-digital-graphic-novels -for-libraries. There is unlim ited access to content card. www.digitaliafilm library. These digital items are available on an easy-toaccess digital bookshelf and automatically returned after seven days. director o f accounts at Boopsie. To learn more. Akira Public Library. This is a subscription-based service w ith 24/7 access to unlim ited users w heth­ er in the library or not. username/password. (5) Nature and Wildlife."2 S I References 1. and New German Cinema. and manga at a percheckout price w ith simultaneous circula­ tion to virtually any mobile device.) Public Library. account director at audio commentaries by filmmakers and scholars. Libraries purchase 2. manga. tablet.com/boopsie-stars/comics-plus.000 digital comics to libraries. journals. One credit allows patrons to check out a comic. o f Reading W ith Pictures. 2. or PC. Kurosawa. The British Collection. Boopsie will be selling subscriptions to Comics Plus: Library Edi­ Collection. shooting scripts.com. (3) History. deleted Comics Plus: Library Edition and founder scenes. The Japanese Collection: top browsers as well. (4) Latin American. The Films o f Ingmar Bergman. The Eastern European and Russian libraries worldwide. American Independents. the Golden Age o f French Cin­ tion to all libraries. and tw o cred­ its enable access to a graphic novel. and educational multimedia pro­ grams. or providing access to classic films.boopsie. referrer URL. World Documentaries. visit http://alexander and unlim ited concurrent users. and they are offering a thirty-day trial if you'd like to test it out. There are a number o f award-winning feature films such as Zona Sur (2009) from Bolivia and Todos Tus Muertos (2011) from Columbia and film s th a t are difficult to obtain in the United States. and comic books have been French NewWave. Italian Cinema. and Orson Welles. a provider o f Hispanic e-books.

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It Could Happen to You (1994)— how every New Yorker starts a shaggy dog story—is a sunny. Greg. The city falls under the spell of a giant moon. There's plenty of drama outside the bright lights of the big city. University of Wisconsin- O Contact Kaite at kaitestover@gmail. blue-collar fairytale. contact Jessica atjessicaemilymoyer@gmail. H! Contributing Editor KAITE MEDIATORE STOVER (left) is Director of Readers' Services at Kansas City (Mo. A 48 PUBLIC LIBRARIES V O L U M E 53. too. Randy Kennedy has col­ lected stories about the underground regulars and their fascinat­ ing experiences in Subwayland: Adventures in the World Beneath New York (2004). and Thomas trade tales of woe and bemuse­ ment about love lives. Head upstate to Cold Falls and meet the seven gay men who gather at the Engine Room. A funny "cause it's not you" tale is computer programmer Paul's ex­ citing. From bagels to mastodon tusks to a Checker cab. But New York is home to more characters than just sardonic detectives and tortured vampires.com. but equally terrifying. a cop without cash tips his diner waitress half of his lottery ticket if it pays out. Mike.) Library. s far as Jessica is concerned. frightening. movies. she realized they were no longer a couple. N U M B E R 6 Want to get to know New York City in under two hours without leaving Kansas City? Pick up A History o f New York in 101 Objects (2014). 52nd Street (1978). The woman who spent her four-train ride listening to a litany of differences her lawyer boyfriend recited as if giving state's evidence. it's al­ most like being there.com. R. "only in New York" fashion. These are their stories. Before Disney and Mayor Giuliani gentrified Manhattan's Times Square. the subway. A pas­ sionate hood bellows his undying love for a naive bobbysoxer and a well-manicured front lawn becomes a battlefield for a genera­ tional culture clash. Rick and Sheryl. The fare-hopping pigeons who take the A train to Beach 25th Street station. Runyon's ear for the tone and phrasings of the gentlemen bootleggers of Broadway paved the way for the staccato rhythms of Winter Santiago and her peeps in The Coldest Winter Ever (1990). New York always plays a role in every movie in which it is cast. The Black Dagger Brotherhood.Under the Radar Under the Radar is where you’ll find books. The soundtrack of the city will always include Billy Joel. Damon Runyon glorified the golden-hearted gang­ ster and marriage-minded chorus girl in his short story collection Guys and Dolls (1929). As the train pulled into the City Hall station. religion. set in Brooklyn's projects. Contributing Editor JESSICA MOYER (right) is Assistant Professor. In true. it's Kaite's turn to shill the pop culture o f her home state o f New York. New York City is where Law & Order (1990-2010) takes place and upstate New York is home to J. Start with his Grammywinning album. Meet the Mercury Men. Anthony Izzo's Evil Harvest (2007) popu­ lates the bucolic town of Lincoln with evil monsters masquerading as law abiding citi­ zens. life-threatening romp through the After Hours (1985) streets of the city's edgy side. Head east to Long Island and meet the young teen lovers. including the town's police chief. family ties. John. and an extended family of passionate Italians in Brooklyn are Moonstruck (1987) in this romantic comedy classic. There's horror in them thar Catskills. Russell. Or rock out to The Ramones (anything for that New York street punk feel) or feel the melan­ cholia drip through Don Henley's "New York Minute" (1989) and understand that you don't have to be in a New York state of mind for everything to change in a New York minute. Simon. Stephen. but your patrons are sure to be interested in. the only gay bar for miles. and gay marriage in Looking fo r It (2004). Ward's vampire warriors. the first two guys to paint themselves silver and stand silently in the midst of all the city's chaos. is New York City's iconic subterranean transit system. one of Long Island's favorite musical sons. and other media of note that might not be getting tons of publicity. New York State of Mind This month. . Not quite as evil. who play out angst on a 1960s Shakespeareansuburban split-level in Alice McDermott's That Night (1987).

download. . users may print. or email articles for individual use.Copyright of Public Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However.