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10500 Los Rios Drive, Fort Worth, Texas 76179 (817) 715-9223 email@example.com PROFILE Operations Manager with over 20 years experience specializing in business process engineering, strategic planning, quality control, lean/six sigma, risk management, aviation safety, ISO 9000, aircraft maintenance and program management. EDUCATION, CERTIFICATIONS MBA - Operations Embry-Riddle Aeronautical University, Daytona Beach, FL B.S. - Aeronautics/Safety Embry-Riddle Aeronautical University, Daytona Beach, FL Certified Six Sigma Green Belt, American Airlines Airframe & Powerplant certification, Federal Aviation Administration PROFESSIONAL EXPERIENCE Lloyd’s Register Americas 01/09 An $814 million, risk management company for transportation, marine, energy and asset management. Regional Quality & Safety Manager for the Americas Led the Americas region through the newly developed business assurance strategy in support of the corporations risk management solutions within quality and safety. 05/08 -
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Managed the quality and safety program (auditing, testing, documentation, performance analysis, etc.) and five managers throughout the Americas region Responsible for conformance to OSHA, ISO 9000 and ISO 14000 requirements Performed internal operations risk assessments and developed mitigation plans Provided regional leadership on quality and safety strategies to include accident investigations Developed and implemented plans to address systemic quality and safety issues Obtained executive buy-in for newly developed strategies Implemented lean 5S methodologies to numerous countries Conducted business activity monitoring of balanced scorecard and strategized improvements Designed a safety management system (SMS) integrating continuous improvement, human factors, training, accident investigation procedures, quality and safety auditing procedures and electronic databases ensuing a reduction of 30% in lost time accidents Redesigned the quality management system (QMS) auditing procedures integrating report-outs and follow-up action items
American Airlines 08/91 05/08 A U.S. major air carrier operating under FAR 121 & FAR 145 with estimated annual revenue of over $1 billion. Continuous Improvement Manager for the Southwest Division, (06/05 - 05/08) Took a strategic view of the organization utilizing lean methodologies to drive all processes to respond to the needs of the organization. Strategized business and technical processes formulating and implementing new processes and procedures ensuing cost savings of $3.1 million.
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Reduced waste by 43% in the supply chain process ensuing cost savings of $1.1 million Reduced internal delays by 34% with an estimated cost savings of $1.4 million Improved engineering processes eliminating waste by 52%, ensuing annual cost savings of $765,000 Structured a lost time management process ensuing 20% reduction of lost time Reduced the required man hours for service checks by 12%, creating capacity for 10 additional annual checks Lead Kaizen events in the areas of quality, engineering, supply chain, maintenance and customer service Strategized the introduction and deployment of lean manufacturing methodologies Directed cross functional teams through the application of DMAIC, FMEA, SIPOC, VSM, VOC, PDSA, PDCA, AAR, 5S and other lean / six sigma tools Conducted business activity monitoring of balance scorecard and strategized improvements Provided change management and technical direction to lean and six sigma teams
Operations Manager, (07/99 - 06/05) Managed a multifaceted line maintenance operation with over 89 overnight aircraft, 300 unionized aircraft maintenance technicians and 11 Production Supervisors. Forecasted, planned, scheduled and directed the daily aircraft maintenance operation. Established cross functional coordination between the FAA, maintenance and engineering, quality assurance, aircraft and component manufacturers, flight operations, planning, scheduling, supply chain and customer service.
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Ensured compliance with OSHA, state and federal environmental regulations Strategized the corporate proposal for union contract negotiations Strategized the introduction and deployment of lean manufacturing methodologies Designed a standardized weekly environmental audit, reducing self audit findings by 40% Liaison to the FAA during Air Transportation Oversight System (ATOS) and Systems Analysis (SAT)
American Eagle Airlines A U.S. Regional air carrier operating under FAR 121. Maintenance Operations Control Specialist, (08/91 - 07/99) Managed the airworthiness program, provided technical support to aircraft maintenance & engineering and directed flight crews during in-flight emergencies. Aerotron AirPower 09/93 A components overhaul facility operating under FAR 145. McDonnell Douglas Aircraft 08/91 Aircraft Maintenance Technician on the MD11 program U.S. Army 07/90 01/92 -