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A New Generation of

Business Analytics
Lisa Kart
@Kart_Lisa

CONFIDENTIAL AND PROPRIETARY


This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is
confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 2015 Gartner, Inc. and/or its affiliates.
All rights reserved.

We Live In A World Of 50%

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Leadership

of the interest in
and responsibility for
information and analytics
coming from business leaders
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Market

of technology buying
decisions will be made by
business, not IT

Information

of data sources
are external
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Key Issues
1. What Are The Dilemmas Facing Information and Analytics
Leaders Today?
2. What Can We Do About It?

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3 Dilemmas

decentralized

centralized
certainty
protecting
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vs.

uncertainty
sharing

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Bimodal IT Means You Have Two Modes of Operation

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Gartner
Predicts

45% of organizations already have


bimodal capability
By 2017, this will grow to 75%
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You Don't Need a Lot of Resources


100 year old manufacturing company
2 data science interns

Exploration of the data


Found 13 factors to drive
lower cost and higher
process efficiency

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Decisions Under Uncertainty

Collect more information


Try to change the initiative

Delay the decision


Try to avoid the situation altogether

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You Can Operate in Stealth Mode


Large North American bank
Improve credit line increases

Hired a service provider to do


POC as "gain share":
Low upfront risk, cost

Wildly successful
Internal advanced analytics COE

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Big Data Platform

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Platform A

Platform B

Functionality

Functionality

Standards for
data exchange

+200 standards for


data exchange

Cost

Cost +10%

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You Do Need to Convince Your Toughest Skeptics


U.S. trucking & logistics
company
Optimizing routing
and scheduling
Dispatchers weren't bought
into the solution
"Dispatch game"
"Dispatch Analysts"

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Consent
Intent

Trust
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Ownership

Stewardship

Control

Curation

Securing

Sharing

Governance

Enablement

Legalities

Ethics

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Gartner
Predicts

More than 75% of chief data officers


will not report to the CIO or other IT
leader.
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Change the way we


measure and manage

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On
time

On
budget

Uptime

Spending less on technology


and services from IT

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Student
Engagement

Learning
Outcomes

Reduce Process
Complexity

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Research
Excellence

Financial Goals

Find the Opportunities to Make Better Predictions and


Decisions
Operational

Tactical

Strategic

Enrollment

HR

Risk

Finance

Operations

Lots of Data

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CRM

Complex

"Signals" in the Noise

Build vs. Buy vs. Outsource


BUY

BUILD

packaged apps
via tools
1. Best ease-of-use

1. Requires in-house skills

2. Often "good enough"

2. Analytics is differentiator

3. Best time-to-solution

3. Agility & control are key

4. Little differentiation

OUTSOURCE
1. In-house skills not avail
2. Packaged apps not avail
3. Give up IP for sake of speed
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service providers

Key Takeaways
Shifts in the market are giving rise to dilemmas facing IT leaders in
information & analytics
Centralization vs. decentralization bimodal approach
Uncertainty experiment, options
Share vs. protect not about power but enablement, think about ethics

Focus on use cases, business problems, evangelize and get buy-in:


Identify the stakeholders in your organization that need to be convinced of the value
of analytics
Choose quick wins or high impact

You can get started with limited resources

This is an enterprise issue. Plan your alliance with the business.


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Thank you!

Lisa Kart
@Kart_Lisa

CONFIDENTIAL AND PROPRIETARY


This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is
confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. 2015 Gartner, Inc. and/or its affiliates.
All rights reserved.

All 4 Types of Analytics Capabilities Ultimately Use Data


to Drive Insights and Better Decisions
Analysis

Human Input

Descriptive
What Happened?
Diagnostic
Why Did It Happen?

Data

Prescriptive
What Should I Do?

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Decision

Predictive
What Will Happen?

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Decision Support
Decision Automation

Action

Three Core Skill Areas Are Needed


Ask Good Questions

Build, Buy, Outsource

Business
Skills

Know the Constraints


(E.g., Legal, Ethics, Market)
Decision Making
Transparent Versus
"Black Box"
Feature Engineering

Deployment

IT
Skills
High- Performance
Computing

Which Analytics to Choose?

Data Governance
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2015 Gartner, Inc. and/or its affiliates. All rights reserved.

Data
Science

Data Exploration

Recommended Gartner Research

Extend Your Portfolio of Analytics Capabilities


Lisa Kart and Others (G00254653)

An Eight-Question Decision Framework for Buying, Building and


Outsourcing Data Science Solutions
Alexander Linden and Lisa Kart (G00258056)

Organizational Principles for Placing Advanced Analytics and Data


Science Teams
Alexander Linden and Others (G00255555)

Magic Quadrant for Advanced Analytics Platforms


Gareth Herschel and Others (G00270612)

Emerging Role of the Data Scientist and the Art of Data Science
Douglas Laney and Lisa Kart (G00227058)

For more information, stop by Gartner Research Zone.


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2015 Gartner, Inc. and/or its affiliates. All rights reserved.

Recommended Gartner Research


Predicts 2015: Power Shift in Business Intelligence & Analytics
Will Fuel Disruption
Josh Parenteau et al (G00270932)
Bimodal IT: How to Be Digitally Agile Without Making a Mess
Mary Mesaglio, Simon Mingay (G00268866)
Redefine, Reorganise, Revamp and Rebrand Your BICC to Shift
Focus to Analytics
Josh Parenteau & Ehtisham Zaidi (G00270091)
How To Be Agile With Business Analytics
Alan Duncan, Alex Linden, Thomas Oestreich (G00270535)

For more information, stop by Gartner Research Zone.


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