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St. Petersburg, FL 33715-1450


Cell: 618-570-9076 Email:

Senior SQA Analyst, Business/Requirements Analyst, QA professional experienced in
Hands On/Supervisory/Management requirements and testing arenas. Highly skilled in the
gathering, documentation and analysis of business and technical requirements. Excellent
communicator, offering a comprehensive portfolio of test plan creation, test strategy
design, test case creation, test execution, building and maintenance of regression suite,
test data preparation, defect creation, tracking and resolution. Expertise in both happy
path/negative new functionality and regression for Integration, System and End to End
(E2E) levels of testing.

Windows OS
Microsoft Office
Web app testing

End to End Testing

Requirements Gathering

and Definition
Test Director
Quality Center/ALM
Granite Inventory
UI testing

Test strategy
Test plans
Test case
Defect Mgmt.

Quality Assurance Contractor; AT&T, St. Petersburg, FL (2011-2014)
Chief Data Architect; AT&T, St. Louis, MO & St. Petersburg, FL (2008-2010)
Senior Technical Architect/Requirements Manager; AT&T, St. Louis, MO (2005-2008)
Technical Architect/Team Lead; AT&T, St. Louis, MO (2000-2004)
Business Analyst/Program Manager; AT&T, St. Louis, MO (1998-2000)
Quality Assurance Contractor
AT&T, St. Petersburg, FL
Identify production data sources for complete E2E pre-production (162 applications) test
environment as well as data for the post-production release environment. Worked
extensively with the Test Director, Quality Center, Granite and XML generator applications
and packages. Created live customer accounts in the E2E testing environment.
Key Achievements:
99.0085% correct and defect free data out of the 2,500+ pieces of data handed out
for my applications. Saved countless wasted man hours of rework and retesting.
Selected as SME (Subject Matter Expert) for overseeing and coordinating all data
needs to support the CRM, Network and Provisioning applications.

Voluntary assignment: resolved countless defects outside of personal area of


Chief Data Architect/Senior Technical SQA

2008 2010
AT&T, St Louis, MO and St Petersburg, FL
Developed strategy to build data repositories in 160+ new and Legacy applications to
accommodate full flow through end to end testing of new product offerings and
functionality. Collaborate with individual application groups to formulate strategy and
ensure each groups data are aligned across the enterprise. Performed in-depth analysis and
strategy sessions at both program and individual application level to change existing
practices in order to achieve program success. Performed hands-on data manipulation in
multiple applications to accommodate full test coverage and keep finite amount of data and
hardware clean for reuse and fully evaluate following completion of specific test scenarios.
Key Accomplishments:
Produced best in class testing effort since rollout. Created a test data bed to
perform order processing, order tracking, product availability screening, customer
credit analysis, order provisioning, service activation and usage tracking.
J.D. Powers best in class recognition, virtually no production defects/outages
resulting in extremely high customer satisfaction and brand loyalty.
Senior Technical Architect/Requirements Manager
2005 2008
AT&TSI, St. Louis, MO USA
Testing lead, requirements lead and product subject matter expert (SME) for new corporate
inventory management application (Granite) for AT&T U-Verse program. Managed 8
employees and 8 off-shore contractors. Led requirements gathering and documentation
sessions, was lead tester and administrator for all program level testing activities. Crosstrained employees to handle on-call support. Supported E2E testing activities, new product
releases and release verification activities. Coordinator for all inventory management
defects. Led weekly and ad-hoc defect review calls with development, vendor, engineering
and stakeholder teams. Presented ad-hoc overviews to senior management on testing
progress and areas of concern.
Key Accomplishments:
Successfully produced the most error-free major application since the launch of
AT&Ts U-verse program. Extensive application-centric and E2E testing, virtually all
defects detected and fixed prior to deployment. Resulting in less than .003% manual
intervention of orders in production.
Technical Architect/Team Lead
2000 - 2004
AT&T, St. Louis, MO USA
Supervised a team of 6 employees and 4 contractors. Quality Control (QC) and testing of
Customer Information Management (CIM) Business Integration Service (BIS) Facade on the
Enterprise Integration Architecture (EIA) platform. Worked with developers and fellow
testers to design and build the needed testing platforms.
Also worked to Integrate 16 application development teams to test and certify code to
comply with Federal Communications Commission mandates.
Utilized JAVA, EJBs, WebSphere, COBOL, UNIX, MVS, DB2, Oracle, Teradata, SQL, Bean-Test,
Test Director and Patrol.

Key Accomplishments:
Lowest cost per deliverable of all BIS applications, running at 40% of the average BIS
applications development/testing cost.
Trained 100+ Test Director Users in the organization and handled all licensing duties.
Recovered over $50K of missing Test Director Licenses and software.
Streamlined process between NDS and the EIT team for real-time defect tracking of
EIT E2E testing and defect resolution.
Business Analyst/Program Manager
1998 - 2000
AT&T, St. Louis, MO USA
Program lead manager over the conversion of 8 remote MVS Legacy sites across the SWBT,
PB and SBMS mainframe enterprise into 2 Regional Operations Control Centers (ROCCs).
Gather data on methodologies, prepared and presented training, authored documentation,
administered change and problem management (VANTIVE) and coordinated extensively with
senior management. Worked with vendors and procurement to insure proper hardware
capacity and software licenses were available at new ROCCs for consolidation.
Key Accomplishments:
Project completed 10 weeks ahead of schedule and 15% under budget, with no
downtime, outages or loss of data.

Missouri State University, Springfield, MO USA
Bachelor of Science, Double Major in Marketing and Personnel & Labor Relations
Dean's list for 6 semesters
Telcordia Technologies: Advanced Granite Inventory Systems (2006)
Telcordia Technologies: Introduction to Granite Inventory Systems (2005)
US Air Force, Fort Riley, KS - Honorable Discharge
Weather Forecaster: Prepared flight forecasts for pilots flying both local and nationwide
missions. All pilots were briefed prior to take off.

Recipient of AT&T Key Contributor Award (2005, 2007, 2009)