Internship Report on MCB Bank Ltd

Introduction of MCB Bank Limited

MCB is one of the top banks of Pakistan with a deposit base of Rs.
491 Billion and total assets over Rs.653 Billion. Incorporated in 1947,
MCB soon earned the reputation of a solid and unadventurous
financial institution managed by emigrant executives. In 1974, MCB
was nationalized along with all other private sector banks. The Bank
has a customer base of approximately 4 million, a nationwide
distribution network of over 1150 branches and over 676 ATMs in the
market. Before tax profit 31.483 billion which is largest among all
banks in Pakistan.

Vision Statement
o To be the leading financial services provider, partnering with
our customers for a more prosperous and secure future.

Mission Statement
o We are a team of committed professionals, providing innovative
and efficient financial solutions to create and nurture long-term
relationships with our customers. In doing so, we ensure that
our shareholders can invest with confidence in us.

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Internship Report on MCB Bank Ltd

Historical Overview
Formation:
o MCB (formally Muslim commercial bank limited) Bank
Limited completed his 65 years in the field of banking quite
successfully. MCB was formed in 1946 in Calcutta. The
registered office of the bank transferred to Karachi in
1948.Now its principal office is shifted at Lahore and registered
office at Islam Abad.
Change of Name:
o The name of bank has been changed from Muslim Commercial
Bank Ltd to MCB Bank Ltd.

Shifting of Head Office:

o In 2008 the head office of MCB was shifted to Lahore in a
newly constructed building, namely MCB House, located at Jail
Road, from Karachi.

Main Products and Services

Deposit
o Bank accepts deposits which are maintain by the bank in different
kinds of accounts. MCB bank offers these accounts for depositing
the funds.

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Current Account
o MCB Bank offers a variety of current accounts to cater to the
everyday transactional needs of various customers.
Savings Account
o MCB savings accounts offer attractive profit rates as well as
flexibility to transact.
Terms Deposit
o MCB Term Deposits offer attractive short to mid-term
investment options with flexibility, convenience and security.
Loans and Advances
o Banks grant loans to the spenders so MCB bank also grant
different kids of loan to different customers
Consumers Loans:
o

MCB bank offer loans for personal use to the individuals or group
of people it will be granted on the incomes of the desired
individuals.

Commercial and Corporate:

o MCB also offer commercial loans to the individual and group of

people it will granted on the in three ways as under:

Hypothecation: In this case ownership and possession in names

and hands of client.
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o

Pledge: In this case ownership and possession in names and hands

of bank.

Mortgage: In this case ownership in names of bank but possession

in hand of client.

Running Finance:
o It will be issue on hypo bases and personal guaranty is required for
it.
Running Finance Instant:
o It will be issue on pledge bases and personal guaranty is required
for it.
Cash Finance:
o It will also issue on pledge base pledge and personal guaranty is
also required for it.
Cash for Cash:
o It will also issue on pledge bases but in this case pledge assets
must be liquid and personal guaranty is also required for it.
Demand Finance:
o It will be issue on mortgage bases and personal guaranty is also
required for it.

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Others Products and Services
MCB Visa Credit Card
o MCB offers a complete suite of Classic, Gold and Platinum
Visa Credit Cards focusing on providing, superior service,
travel privileges & shopping pleasure.
MCB Smart Card
o MCB Smart Card is the key that enables access to convenient
banking services.
MCB Rupee Travelers Cheque
o Rupee Travelers Cheque, being the market leader, is the most
widely accepted way to pay cash for travel-related purposes.
MCB ATMs
o MCB has one of the nation's largest ATM networks with over
450 ATMs and still growing.
MCB Mobile ATM
o MCB Mobile ATM not only provides world class banking
service but also provide convenience.
MCB SMS Banking

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o SMS anytime to get information regarding balance, mini
statements and credit card related information once your card is
linked.
MCB Mobile
o MCB Mobile is a quick easy and secure way to recharge mobile
phones, transfer money, pay bills and do much more.

MCB Call Center

o Theres no easier way to bank than the new enhanced 24/7
MCB Call Center, which blends innovation and convenience to
provide Banking Services that go beyond expectations.
MCB Investment Services
o MCB Investment Services offer distribution of mutual funds
managed by the leading fund managers of Pakistan
MCB Advisory Services
o MCB also provide financial advisory services, commercial
structuring support and access to capital resources to help
companies successfully finance their business/project.
MCB Lockers
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o Lockers of different capacities are available nationwide.
MCB Banc assurance
o MCB Banc assurance has created a one-stop shop for all your
financial and insurance needs.
MCB Local Rupee Drawing Arrangement
o Transaction Banking Department at MCB provides Local
Rupee Drawing Arrangement, a product for small banks and
financial institutions.

MCB Home Remittance

o MCB Home Remittance provides a faultless inflow of foreign
remittances credited in the beneficiarys account within
minutes.
MCB Equity Capital Raising
o MCB offer capital for their clients by offering common or
preferred equity to public or private investors, through initial
public offers, offers for sale, rights issues and private equity
placements
MCB Islamic Banking
o

MCB Islamic Banking provides Reba Free and Sarah

Compliance services to a variety of customer segments
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Organizational Structure
Introduction
o To the best of my knowledge and from different sources here under
structure of Management of MCB Bank is explained below.
Chairman
o Mian Mohammad Mansha

Vice Chairman
o Mr. S. M. Muneer

President / CEO
o Mr. M.U.A. Usmani

Chief Financial Officer:

o Mr.Salman Zafar Siddiqi

Principal Office:
o MCB 15 Main Gulberg, Lahore
Registrars and Share Registration Office:
o MCB 15 Main Gulberg, Lahore
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M/s. THK Associates (Pvt.) Limited
State Life Building No.3,
Dr. Ziauddin Ahmed Road, Karachi

Hierarchy of Management
Here under hierarchy of MCB Bank Limited is listed in
downward integration (from upper to lower chain of command)

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Corporate Profile
Names

Designations

Board of Directors
Mian Mohammad Mansha

Chairman

Mr. S. M. Muneer

Vice Chairman

Mr. M.U.A. Usmani

CEO / President and Member

Mr. Tariq Rafi

Member

Mr. Shahzad Saleem

Member

Mr. Sarmad Amin Member

Member

Dato seri Ismail Shahudin

Member

Mian Raza Mansha

Member

Dato' Mohammed Hussein

Member

Mr. Aftab Ahmad Khan

Member

Mr.Manzar Mushtaq

Member

Mian Umer Mansha

Member

Mr.Ahmad Alman Aslam

Member

Audit Committee
Mr. Tariq Rafi

Chairman

Dato Seri Ismail Shahudin

Member

Dato' Mohammed Hussein

Member

Mr. Aftab Ahmad Khan

Member

Mr.Ahmad Alman Aslam

Member

Mr. Malik Abdul Waheed

Member

Human Resources Committee

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Mian Mohammad Mansha

Chairman

Mr.Ahmad Alman Aslam

Member

Mian Raza Mansha

Member

Mr. Shahzad Saleemn

Member

Mr. M.U.A. Usmani

Member

Risk Management & Portfolio

Review Committee
Mian Umar Mansha

Chairman

Mr. Manzar Mushtaq

Member

Mr. Sarmad Amin

Member

MUA Usmani

Member

Mian Umer Mansha

Member

Committee on Physical Planning,

IT System & Contingency
Arrangements
Mr. Sarmad Amin

Chairman

Mr. S. M. Muneer

Member

Mr.Umar

Member

Mian Raza Mansha

Member

Mr. Abdul Farid Bin Alias

Member

Mr. M.U.A. Usmani

Member

Business Strategy & Development

Committee
Mian Mohammad Mansha

Chairman

Mr. S. M. Muneer

Member
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Dato Muhammad Hussain

Member

Mian Raza Mansha

Member

Dato Seri Ismail Shahudin

Member

Mr.Ahmad Alman Aslam

Member

Mian Umer Mansha

Member

Mr. M.U.A. Usmani

Member

Risks faced by the bank

Systematic Risk:
o In finance terms systematic risk are market risk, aggregate risk, or
un-diversifiable risk, is the risk associated with aggregate market
returns. This risk should not be confused with systemic risk
because risk of loss from some shattering event that collapses the
entire financial system.

Unsystematic Risk:
o

In Finance terms unsystematic risk are specific risk, idiosyncratic

risk, residual risk, and diversifiable risk these are the company
specific risk in a portfolio which is uncorrelated with aggregate
market returns. Here under some of these risk are as under:

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Credit Risk:
o MCB face credit risk it arises from dealings with individuals,
corporate, financial institutions, sovereigns etc.

o Market Risk:
o MCB face market risk which arises from changes in market
rates such as Interest Rates, Foreign Exchange Rates and Equity
Prices etc.
Liquidity Risk:
o MCB face also liquidity risk it terms as the ability to fund
assets and meet obligations as they become due.
Operational Risk:
o MCB also face operational Risk such as loss resulting from an
inadequacy or a failure ascribable to people, processes,
technology or external events.
Compliance Risk:
o MCB also face the compliance risk that is similarity between
the company policies, rules, and charges etc with SBP
guidelines.
Reputational Risk:

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o In my opinion MCB may not facing reputational risk that is past
bad conducts by the bank and has good reorganization among
the all commercial banks which are operating in Pakistan.
Security risk:
o MCB and its employees also face security risk it is a risk being
occur illegal activities of individuals or group from and outside
the organization.
Security system
Above mentioned security risk is mitigate by establishing a security
system. In Branch office where I work has security system which are
as under:
Security Guard:
o In place of MCB where I spend my six weeks in training has a
security department, security guards are hired for mitigating the
security risk.

MCB Computerized Card:

o Every one in head office has a computerized card on which his
detail are printed but also it serve as security code that without

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it every door is closed for you because a chip is in place in this
card.
Management Information System

MCB has good information system in place which provides

information needed to manage organizations effectively. These are
regarded to be a subset of the overall internal controls procedures in a
business, which cover the application of people, documents,
technologies, and procedures used by management accountants to
solve business problems such as costing a product and service.

MCB use MIS system all over the Pakistan between Its branches
naming SYMBOLS and naming FOCUS within CRCD. These are
ORACLE based software.
Employees Integrity

Integrity of employees is significant and the most important element

because without it the business owner cannot count on receiving the
results expected and promised. MCB has proper code of Ethics and
conduct signed by all the employees acts as a guide for them in
discharging their duties and sets out the standards of good banking
practice.
In MCB Bank high degree of good governance, transparency, culture
of excellence and accountability as well as ensuring the highest level
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of professionalism. Controls and Compliance is an integral internal
function and care is taken to ensure that all activities are carried out in
accordance with prevailing regulations so that the interests of all our
stakeholders are protected.
Loaning system
Here under the procedures used by the MCB Banks for advancing
loans to the customers here under:

Customer:

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o A customer is a person which want to obtain loan from bank he
contact with the loaning and advances officer in branch where his
account is open. A customer can be a consumer, commercial or
corporate.

Branches:
o MCB has large number of branches all over the Pakistan these
initially response to customer and also has direct contact with the
customer. They fill the all necessary file work with the customer
normally these documents are obtained:
o LAF (Loan Application Form)
o BBFS (Borrower Basic Fact Sheet)
o CIB (Credit Information Bureau)
o CNIC (Computerized National Identity Card)
o In Case of Consumer, Incomes Statement of the Consumer and
collateral documents are also obtained.
o In Case of Commercial and Corporate Partnership Deed,
Memorandums of the Company, Financial Statement from
approved auditor and collateral documents are also obtained
Approving Authority:
o After completing the necessary requirements branches forward
these documents to the approving authority. These documents are
checked by the authority and forward to the legal department.

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Legal Department:
o In this department legal aspect of loan is covered and activities like
checking or reviewing the legal owner of the collaterals are
performed.
Credit Risk Control Division
o After the legal department all the activities are performed by the
CRCD and loan issuing order is made after reviewing, maintaining
documents and control after the loan.
o All the original documents are again reviewed by the DU.(Document
Unit)
o IB Forms (Islamic Banking Forms) are prepared by the DU.
(Document Unit)
o On the bases of AOF(Approval of Finance) which is issued by the
approving authority a FAL(Facility Advising Letter) is prepared by the
MU (Monitoring Unit)
o Then three set of FAL and IB Forms are sent by CRCD with the help
of CSU (Customer Services Unit) to branches and original documents
are sent to the CU (Custodial Unit).
o These three sets are one for customer, second for branch and third for
the CRCD which is also placed in CU.
o After the signature of customer set of these document are retained by
the each party.

Loan Granted:

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Finally loan granted by the bank after completing these process DAC
(Disbursement Authoring Certificate) is issued by the approving authority
and sent by the CSU to branches then branches release approved amount.
Roles & Responsibilities
1. Branch Manager
A Branch Manager is a sole in charge of branch banking. In MCB a
branch manager is responsible for growth in deposits, advances sales
etc. He also plays vital role in smooth working of branch, control over
expenses generate income. He makes it possible that services are
being provided to the satisfaction of customers.
2. Branch Operation Manager
The role of operation manager is very important. An operation
manager is controller of branch internal working. He has to ensure
that total working/activities are being done according to prescribed
procedures set down by the bank. He also has to settle all audit issues
and staff matters. He also keeps record of security stationary. Issues
cheque books, RTCs and other security documents. He is also
custodian of ATM cards.
3. Credit Officer
A credit officer is the in charge of branch advances he maintains
records of loans. He processes credit proposals maintains credit files
cheques the banks hypothecated/pledged stocks. He also looks after
legal cases/issues.
4. Clearing Officer
A clearing officer processes clearing. He also keeps record of out
station cheques, inward clearing. He also works as dispatcher/receiver
of dark.
5. General Banking Officer

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General banking officer perform posting of vouchers in computer
systems/ledgers. He also assists the customers in filling of deposit
slips and other applications.
6. Customer Services Officer
Customer services officer is basically receptionist. He welcomes the
customers, attends their calls/balance inquires. He opens the new accounts of
the customers. He maintains the ATM card record of customer.
7. Cash Officer
A cash officer or teller receive cash from customers post their vouchers in
the system. Make payment of cheques collect utility bills. He keeps records
of cash. He is also custodian of the cash.
Department of MCB:
MCB provided different services to their customer. To fully satisfy their
customer, and for efficient working, they assign different services to
different departments. Few of these given below:
Cash Department
Clearing and Collection Department
Remittance Department
Department where internship was carried out:
The department where I worked is explained as follows:
Account Opening Form
Opening of account is a basic process of branch banking the deposits are
backbone of a bank and opening of account is major source of bank
deposits. The account opening form is a contract between the banker and
customer. As such bank has to be very careful at time of account opening
and account opening officer collects certain documents i.e. CNIC,
occupation proof, business proof, registration certificate in case of accounts
of registered forms/companies etc.
Whenever a customer desire to open an account with the bank, he fills in
account opening form and hands it over to customer services officer (CSO).
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The CSO checks the AOF gets necessary information from the customer
and prepare Know Your Customer (KYC) profile and refer the operation
manager or manager. Manager or operation manager check the AOF and
KYC, reconfirm the contents and after entire satisfaction gives his approval
for the opening of account. Then CSO entire the form in the system branch
operation manager approves it and specific number is allotted to the
customer which is called account number. In MCB a single account opening
form is used for any type and nature. There are some types of account given
below:
1. Individual Account
Single
Joint
2. Business Account
Sole proprietorship
Joint stock company (Public/Private)
Partnership (Registered/unregistered)
Societies
Association/Club/Trust
Autonomous Bodies
Govt. Institution (Federal/Provincial)
Nature of account has already discussed in main products and services
chapter.
Cash Department
The main function of this department is Payment and receipt. It collects and
pays money to the customers, on behalf their account, through cheques or
any other instruments.
There are three main functions of the cash department:
Payment
Clearing
Receipts (Collection of money from the customer in their accounts,
Collection of Utilities bills)

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Clearing and Collection Department:
Clearing implies a system by which banks exchange cheques and other
negotiable instruments drawn on each other within a specified area and
thereby secure payment for their clients through the clearinghouse at
specified time in an efficient way.
The major operation of clearing departments is related to the check
verification. This is divided as follows:
Transfer of cheques
Clearing of cheques
The procedures for cheques transfer and clearance are as follows:
Transfer of Cheques
It deals within the inter-bank transfer of cheques. Suppose a person X
gives a cheque of MCB to another person Y who also has an account
in MCB, the clearing department will handle it. The clearing
department simply debits one account and credits the other one.
Clearing Of Cheques
It also deals with the cheques of other banks. Suppose an NBP
account-holder gives a cross cheque for MCB. Similarly, MCB
account-holders give cheque to people having accounts in other
banks; these all banks need to clear their overall balances with each
other.
Credit department
Credit department is very important department responsibilities of this
department are:
1. to processes loan proposals/applications.
2. To maintain record of loan documents and files.
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3. To verify records of collateral securities documents etc.
4. To monitor hypothecated/pledged stocks of borrowers offered to
bank as prime securities.
5. To monitor borrowers account activities and proper utilization of
funds.
6. To make follow ups and recoveries against over due loans.
7. To take appropriate legal action against the defaulters.
FINANCIAL ANALYSIS:
Financial statement is any written report that purports to show the
financial condition of an organization. It may include balance sheet,
income statement, cash flow statement, and a report of changes in net
worth.For stakeholders of a business, analysis of the financial
statements is the primary way to critically examine its financial
position, in order to seek answers to varying queries.
Publication of financial statements is a statutory requirement for
corporations chiefly addressed to stakeholders outside the business,
albeit they serve the management for internal control in many ways.
The fact that the audit carried out to uncover any material irregularity,
is based on simple of items, leaves some room for incredulity. The
Financial Statement of a bank particularly need grate care in analysis,
as the nature and scope of assets and liabilities differs from that of
manufacturing concerns. For example verification and valuation of
plant and machinery, stock and tools etc. is grounded on some basic
sources as contrary to verification and valuation of deposits, advances,
and investments.

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Purpose of Financial Statement Analysis:
Analysis is generally directed towards delving into three broad aspects
of a business, which are the driving forces behind the stakeholders
decisions.
These are:
1. Solvency of the business.
2. Stability of the business.
3. Profitability of business.
The solvency of a business means its ability to meet its liabilities as it
nature.
The solvency of the business is analyzed by the means of financial
statements presently and also in any future adverse business condition.
Stability of business is measured by its ability to meet interest and
principle payment requirements on outstanding debt and also its
ability to pay dividends to its stockholders regularly.
Profitability is measured by the success of a business in maintaining
and increasing the owners equity. The nature and amount of earning
as well as their regularity and trend are all significant in this appraisal.
LIMITATION OF FINANCIAL STATEMENT:
Financial statements are based on historical cost convention. They do
not portray the real or market value of items on the face financial
statements. The creditability of financial statements is confined to the
audit carried out, and most audit evidence is persuasive rather than
conclusive. Financial statement does not disclose any significant
future events or contingencies. Financial statement does not compare
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the actual figures with any standard set. Qualitative information about
the business is not found in financial statements.
Balance Sheet for MCB Bank
Ltd (MCB)
All Values in Millions PKR (expect
Per Share) FY 2011
Period End Date
Asset
Cash & Near Cash Items
Inter banking Assets
Inter banking Assets
Net Loans
Long-Term Investment
Net Fixed Assets
other Assets
Total Assets
Liabilities & Shareholders'

FY 2011
FY 2010
12/31/2011
12/31/2010
37,797.12
18,638.00
306,832.49
225,794.74
8,954.93
21,716.89
36,590.64
656,324.81

35,036.44
16,324.13
199,679.20
254,565.47
12,302.08
20,752.32
31,822.23
570,481.86

Equity
Customer Deposits
ST Borrowing & Repos
other Short-Term Liabilities
Long-Term Investment
other Long-Term Liabilities
Total Liabilities
Total Preferred Equity
Minority Interest
Share Capital & APIC
Retained Earning & other Equity
Total Equity
Total Liabilities & Other

479,061.48
21,552.13
18,459.16
39,100.63
6,497.10
564,670.50
0
492.5
18,286.80
72,875.01
91,654.31

420,558.11
21,002.93
16,090.37
25,684.59
5,146.73
488,482.74
0
2.7
17,304.68
64,691.75
81,999.13

Equity

656,324.81

570,481.86

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Income Statement for MCB
Bank Ltd (MCB)
All Values in Millions PKR (expect
Per Share)
Period End Date
Net Interest Income
Trading Account Profit
Commission & Fees Earned
Other Operating Income
Net Revenue
Provision for Loan Losses
Net Revenue After Provision
Non-Interest Expense
Operating Income
Net Non-Operating Losses

FY 2011
FY 2010
12/31/2011
12/31/2010
45,368.84
37,252.49
924.22
639.79
4,921.27
4,133.11
676.61
672.57
51,890.93
42,697.96
2,846.52
3,100.59
49,044.40
39,597.36
17,806.21
13,458.44
31,238.20
26,138.92

(Gains)
Pretax Income
Income Tax Expenses
Income Before XO Items
Extraordinary Loss Net of Tax
Minority Interests
Net Income
Total Cash Preferred Dividends
Net Inc Avail to Common

-83.59
31,321.78
12,019.30
19,302.48
0
28.17
19,274.32
0

-370.72
26,509.64
9,637.51
16,872.13
0
-1.89
16,874.02
0

Shareholders
Abnormal Losses (Gains)
Tax Effect on Abnormal Items
Normalized Income
Basic EPS Before Abnormal

19,274.32
0
0
19,274.32

16,874.02
0
0
16,874.02

Items
Basic EPS Before XO Items
Basic EPS
Basic Weighted Avgas Shares
Diluted EPS Before

20.98
20.98
20.98
919.86

18.35
18.35
18.35
919.86

Abnormal Items

20.98

18.35
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Diluted EPS Before XO Items
Diluted EPS
Diluted Weighted Avgas Shares

20.98
20.98
919.86

18.35
18.35
919.86

SWOT Analysis
For a better strategic management, organizations need to go for
scanning the internal as well as the external sources on which the
overall business lies. The first and the foremost concern of the
organization are to see its internal capabilities and the things which
can be the problem in achieving their targets, goals and aims. I
conduct the SWOT analysis of the MCB Bank and my findings are
here under explained.

Strengths
o Safe and secure investments venture
o Innovative and new technology adapter
o Employee Satisfaction
o Well Equipped and fully secure environment
o Modernized banking (online + Internet)
o Complete supervision at every level
o Business continuity management and implementation of advance
model under Basel II

Weaknesses
o Weak organizational culture (need a paradigm shift to improve
organizational structure)
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o HR Policies (appraisal, compensation, career planning)
o Networking problems regarding ATM
o Weak MIS interconnectivity among the Division
o No mobile ATM services in rural areas

Opportunities
o Information Technology (MIS)
o Establishing more Foreign Branches
o Local Setup should be expanded.
o Internet Banking
o Some more innovative products and services should be introduced.
o Centralization
Threats
o Downsizing is potential threat for MCB employees and they are
losing their confidence towards bank performance
o Fierce competition
o Changing environment of banking
o Instable Govt., economical and political conditions are a great
threat.
o Entrance of international banks
o Latest MIS is available in market whereas MCB is capitalizing in
symbols

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Conclusion
The work within each unit is not divided properly when an employee
is absent another employee (who is already over burdened by own
job) is given absentees whole work instead of dividing it among
employees.
Accommodate management is required.
Internees are not considered part of the organization so are not allotted
as such assignments.
Theres no proper arrangement for guidance of internees.
Working hours are quite long; mostly employees have to sit even after
the office hours to complete their work. (E.g. branches suddenly
overburden them for there clearances and they have to manage it)
Inefficiency of IT department (At times system software is not in
working order which causes delay in work, and IT is not efficient to
help)
Rotation on duties without proper training
No refresher courses

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Recommendations
Work load should be equally divided among the employees
Accommodation should be properly managed.
Internees should also be considered part of the organization, and
should be given some practical work as well in order to give them a
more detailed knowledge regarding work.
To maintain the confidence of employees, management should take
necessary measures to increase the pay scale of employees, such as
providing more facilities and bonuses.
IT department should be made efficient. Computer software should be
well maintained and monitored in order to prevent delays in work.
Software problems should be managed.
Refresher courses must be conducted in order to train the employees.
Recruitments should be strictly on merit basis and induction should be
after proper and extensive training.
Proper attention should be paid to upgrade customer services
especially in rural areas.

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Bank should adopt the global organizational banking structure to meet
the international standards of banking sector...

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