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JOSEPH M.

HAYNES
SUMMARY:
Skilled in managing multi-million dollar receivables accounts. Adept at financial analysis and
billing. Proven record of implementing successful process improvements and cost reductions, and
increasing cash flows. Able to oversee collections, billing and customer service operations. Ability
to motivate and work with personnel at all levels.

PROFESSIONAL EXPERIENCE:

2008 – 2010 CR Home Inc. West Lafayette, IN.


Director, Credit
• Consolidated corporate credit department. Consolidated credit and collection
operations from three locations to one.
• Reduced days sales outstanding by eight days in seven months.
• Improved aged receivables by 35%.
• Established and implemented monthly reporting package.

1995 – 2007 Hill-Rom Co., Inc., Batesville, IN


Director of Credit
• Oversee $250 million global accounts receivable portfolio, and a team of 20
credit analysts.
• Analyze customer financial statements as part of arranging financing and credit.
• Track past due accounts and arrange collection activities.
• Review accounts and customer queries to identify potential issues.
• Perform adjustments to billing, pricing, and credits as necessary.
• Directed installation and implementation of new People Soft accounts
receivable information system, resulting in 20% increase in department
productivity.
• Partnered with software vendor to design and build new credit management
module for company, later modified for general industry sale.
• Arranged and coordinated employee training program for new software and
systems.
• Introduced innovative programs resulting in $5.6 million increase in cash flow,
while simultaneously increasing efficiency, lowering costs, and decreasing head
count.
• Managed hiring, training and personnel development.

1989 – 1995 SSI Medical Services Inc., Charleston, SC.


Manager of Credit and Customer Service
• Oversaw entire Accounts Receivable, Customer Service and Billing.
• Directed staff of credit analysts, customer service representatives, and adjusters.
• Carried out billing adjustments, performed credit and financial analysis.
• Researched, selected, and implemented Global Accounts Receivable System,
producing 25% increase in productivity.
• Reduced days outstanding from 110 to 59 days, resulting in substantially
increased cash flow.
227 Winding Way Tel: (812) 933-0611
Batesville, IN 47006 joehay7@gmail.com Cell: (513)417-0766

JOSEPH M. HAYNES Page 2

1984 – 1989 Warner Lambert Co., Morris Plains, NJ / Greenwood, SC.


Senior Credit Representative
• Promoted to Area Credit Manager...
• Supervised credit approvals, collection activities, and customer accounts
receivable.
• Identified, reviewed, and resolved customer account issues.
• Managed customer service activities.
• Oversaw credit analysts and customer service representatives.

1978 – 1984 Hertz Car Leasing, New York, NY.


Credit Supervisor
• Managed credit approval and customer service for fleet leasing operations.
• Responsible for all billing and accounts receivable activities.
• Oversaw fleet inventories, lease tracking, and staffing.

227 Winding Way Tel: (812) 933-0611


Batesville, IN 47006 joehay7@gmail.com Cell: (513)-417-0766