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DOROTHEA R.

GRAHAM
678-789-5317
dorotheargraham@gmail.com

OBJECTIVE: To obtain a position with a company that will allow me to use my


administrative, customer service and office managerial skills to enhance the facility and
to help it grow.

GENERAL BACKGROUND: Professional with strong communications skills,


responsible, flexible and sensitive to deadline management. Recently completed a
medical office administration class at Malik College in Chamblee GA. My experience
includes thirty-seven years of administrative experience including medical unit secretary,
certified nursing assistant, personnel supervision/training and office management.
Experienced with various computer programs including MS Word, Excel, Outlook, etc...
Typing speed is approximately 60 wpm and data entry keystrokes exceeds 12,000 kph.

RECENT EMPLOYMENT HISTORY:


Safeguard Products International Atlanta, GA
Contract Processor/Data Entry Specialist 03/08 – 11/08
• Scanned and processed contracts for customers requesting insurance protection
for motorized vehicles.
• Met daily and monthly production deadlines.
• Trained new employees.

Personnel One Atlanta, GA


Data Management Associate 08/07 – 02/08
• Performed data entry for a major home improvement company requiring sku
setup and maintenance for national and international stores.
• Provided clerical support to data management supervisor.
• Trained new employees.

S & C Adult & Youth Services Rockingham, NC


Mentor/Counselor 05/07 – 08/07
• Mentored adults and children with problematic behaviors.
• Counseled three (3) clients at any given time. Monitored and reported their
• Assisted clients with adjusting and adapting to society.
• Contacted resources and arranged for housing, food and other necessities for
• clients.
• rganized activities for clients which included outings and social activities with
other community members.
• ·Scheduled educational training and requested speakers for different topics.
Mega Force Employment Services Rockingham, NC
Secretary/Customer Service Rep 11/06 – 04/07
• Provided quotes for customers requesting repairs for glass, window replacements,
windshield repair/replacement and shower installations.
• Invoiced and received payments for services.
• Ordered and maintained inventory of supplies.
• Trained new employees.

LTL Home Products Hamlet, NC


Administrative Assistant 04/06 – 11/06
• General office responsibilities (i.e., phones, faxing, files, etc.)
• Downloaded and processed customers’ orders.
• Created shipping labels and bills of laden and inquired of shipping companies on
deliveries.
• Trained new employees.
• Maintained inventory of products.

Mega Force Employment Services Rockingham, NC


Extension Secretary/Receptionist 08/05 – 04/06
• Primarily assisted the 4-H and Agricultural agents with various community
projects.
• Maintained and updated extension members’ mailing lists.
• Edited, printed, copied and mailed extension monthly newsletters.
• Updated 4-H agent’s office files.
• Provided information to the public ranging from recipes to literature on various
subjects.

Quest Diagnostics Atlanta, GA


Specimen Processor 10/01 – 05/05
• Received, sorted, processed, verified and stored specimen received in the lab for
drug testing.
• Met nightly production deadlines. Attention to detail and heavy data entry was
required.
• Verified other employees’ input into database.
• Trained new employees.

United States Air Force Viet Nam Era Veteran


Administrative Specialist 4/74 – 3/83
Honorably Discharged