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55 S. Hollywood Ave.
Gloversville, NY 12078
(518) 393-2093

• Twenty years management experience, including development of sales, marketing and
merchandising strategies
• Excellent organizational, planning, interpersonal, communication and math skills
• Outstanding management skills, consistently obtaining high productivity from employees
• Rapidly recognize and analyze problems and solutions; very accurate and detail oriented
• Work well in all situations, independently and as a contributing team member
• Strong background in all aspects of customer service and support

Bachelor of Science in Marketing with Minor in Management, SUNY Utica, Utica, NY
Associates in Applied Science in Business, Fulton Montgomery Community College, Johnstown, NY

• Consistently fostered sales growth, averaging 15%
• Prepared periodic sales reports to analyze volume and predict future sales
• Hired and trained staff; scheduled, supervised and coordinated activities of workers
• Analyzed and used Profit and Loss statistics to maximize growth
• Conducted performance evaluations

Quality Assurance
• Consistently scored 98% and above on all safety audits
• Maintained accurate and up-to-date employee and company files at all times
• Conducted quality inspections checking for compliance with company and state codes
• Verified quality of stock received from manufacturers and vendors
• Determined source of trouble with defective products and took corrective action
• Reviewed records for accuracy of information and compliance with established procedures

Inventory Control
• Maintained procurement records, conferring with vendors regarding pricing and availability
• Requisitioned merchandise from suppliers
• Resolved discrepancies between stock control records and actual inventory

Customer Service
• Handled customer inquiries and complaints in a professional manner
• Adept at handling confrontational situations, resolving them appropriately
• Able to communicate effectively and establish excellent rapport with people at all levels

Sales and Merchandising

• Reviewed market analysis to determine customer needs
• Developed sales and merchandising strategies to accommodate goals of company and their accounts
• Stayed abreast of newest technologies, latest advancements and competition

Territorial Sales Manager, Finkle Distributors, Inc., Johnstown, New York
Department Manager, The Home Depot, Schenectady , New York
Sales Merchandising Manager, The Scotts Co, Marysville, Ohio
General Manager, Taco Bell, Schenectady, New York