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Program and

Event Guide
ASSET MANAGEMENT CONFERENCE
SYDNEY 24-28 MAY 2015
Sydney Showground, Sydney Olympic Park

C O N N E C T S U P P O R T P R O M O T E E D U C AT E N E T W O R K D E V E L O P L E A R N

Presented by

Founding
Member of

Technical
Society of

Principal
Sponsor

ASSET MANAGEMENT COUNCIL

transfieldservices.com
UTILITIES | TELCO | TRANSPORT | DEFENCE | PROPERTY | SOCIAL | OIL AND GAS | MINING | INDUSTRIAL

OPTIMISING SUSTAINABLE
ASSET VALUE
We will work closely with you to provide financial, compliance and
technical solutions utilising the levers of degree of in-service support,
acquisition and disposal of physical assets.
We understand that managing your assets is about pursuing optimum
sustainable performance in support of the development of shareholder
value, whilst complying with requirements for health, safety and the
environment. To achieve this we adopt a whole-of-life approach, ensure
legislative compliance, pursue best asset management practices, make
sure the people used in the management of your resources are
appropriately selected, developed and trained, and apply continuous
improvement at every step.

Program Overview
Sunday 24 May
17:00

Registration open Exhibition Hall

18:00

Welcome BBQ Function


Skydeck Spotless Stadium
Sponsored by Meridium

Monday 25 May

Contents

07:00

Registration and Exhibition Hall open

08:30

Welcome and Opening Keynotes


Plenary Room

Program Overview

Social Functions and Sunday Program

10:30

Morning Tea Exhibition Hall

Conference Program

11:00

10

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

12:30

Lunch Exhibition Hall

13:00

AM Council AGM Southee 3

13:45

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

Workshops and Site visits


Keynote Speakers

11

Abstracts

13

Sponsors

23

Exhibitors

25

Exhibition Floor Plan and Exhibitor List

29

Venue map

30

Your Local Hosts


Asset Management Council Sydney Chapter
Bob Sloan, Chapter Chair, and the members of the
Sydney Chapter Committee welcome you to AMPEAK 2015
and to Sydney, the largest and oldest city in Australia and
the capital of New South Wales.

15:15

Afternoon Tea Exhibition Hall

15:45

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

17:15

YAMP Networking Evening


Exhibition Hall

Tuesday 26 May
07:00

Registration and Exhibition Hall open

08:30

Welcome and Opening Keynotes


Plenary Room

10:15

Morning Tea Exhibition Hall


Sponsored by Teak Yew

10:45

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

12:15

Lunch Exhibition Hall

13:30

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

15:00

Afternoon Tea Exhibition Hall

15:30

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

18:30

Annual Dinner
Waterview Bicentennial Park
Sponsored by Institute of Quality Asset
Management

Wednesday 27 May
07:30

Registration and Exhibition Hall open

09:00

Panel Session/Sessions/Tutorial
Plenary Room/Southee 3/Southee 5

10:30

Morning Tea Exhibition Hall

11:00

Concurrent Sessions
Plenary Room/Southee 3/Southee 5

12:00

Lunch Exhibition Hall

13:15

Keynote Speakers Plenary Room

14:15

Afternoon Tea Exhibition Hall

14:45

Keynote Speakers and Closing Address


Plenary Room

16:30

Farewell Drinks Function Exhibition Hall

Conference Chair and Technical Team

Social Functions and Networking


We understand that making connections and networking are
important to our AMPEAK delegates. The social program,
breaks and lunches have been built into the program to help
facilitate those opportunities. Functions are included in the
full conference registration. Individual function tickets can be
bought separately.

Conference Chair
Greg Williams
Head, Network Business,
Citipower & Powercor

Technical Team

Sunday 24 May Welcome BBQ Function


Sponsored by Meridium
Timing: 18:0021:00
Location: Skydeck Spotless Stadium

Steve Berquist
Regional Director
Industrial Services,
Fluor

Tom Birdseye
Assets System
Manager,
SA Power Networks

Nikola Borovac
Senior Standards
Engineer
Engineering & Design,
Western Power

This informal BBQ officially opens AMPEAK 2015 on the


Sunday evening, welcoming delegates to Sydney and the
start of your three-day conference.

Monday 25 May YAMP Networking Evening


Timing: 17:1518:15
Location: Exhibition Hall, Sydney Showground

Glen Kerr
ILS Capability
Manager,
ASC Pty Ltd

Robert Sloan
AM Council Chapter
Chair, NSW

The evening offers the next generation of Asset


Management Practitioners the opportunity to network
with key professionals in the asset management field,
making a positive impact on their careers and imaginations.

Tuesday 26 May Annual Dinner

Young Asset Management Practitioners


(YAMPs) Session
YAMPs, or Young Asset Management Practitioners, are
professionals and students in asset management and
engineering industries who wish to establish themselves
in the profession, connect with other young professionals,
and learn from senior AM Council members. The YAMPs
group was established in 2012 and continues to grow with
support from the AM Council and its regional Chapters.
As a YAMP, young professionals are able to share their
input and influence the direction of the AM Council, while
simultaneously building their career experience and
networking reach.
Monday afternoon will host a YAMPs session that will allow
young engineers, young asset management professionals,
and students an opportunity to network, learn, and develop
their skills. The event runs in conjunction with the AMPEAK
Asset Management Conference and will feature a mix of
attendee participation and prepared presentations.

Sponsored by Institute of Quality Asset Management


Timing: 18:3023:00
Location: WaterView Bicentennial Park
With entertainment, fine wines and delicious food, the
annual dinner is the social highlight of AMPEAK which
plays host to the awards ceremony.

Wednesday 27 May Farewell Drinks Function


Timing: 16:3017:30
Location: Exhibition Hall, Sydney Showground
Your last occasion at AMPEAK to connect with colleagues.
Exhibitors will announce winners of their prize giveaways,
the Peoples Choice Best Presentation will be awarded
and AMPEAK Adelaide 2016 announced.

Conference Program
Sunday 24 May
17:00

Registration open

18:00

Welcome BBQ Function


Skydeck Spotless Stadium
Sponsored by Meridium
5

ASSET MANAGEMENT COUNCIL

Conference Program
MONDAY 25 MAY 2015
08:30

Welcome & Opening Session


Greg Williams, AMPEAK Conference Chair, Asset Management Council (VIC)
Ian Maxted, Chief Development Officer, Transfield Services (NSW)
Keynote Sessions Chair: Greg Williams

09:00

Financial Management and Physical Asset Management: AM Synergy Danny Elia, IFM Investors (VIC)

09:30

Colin Thorne, Defence Materiel Organisation (DMO) (ACT)

10:00

Accreditation and Certification Scheme for ISO 55001, Australia, Asia Pacific and Internationally
Brett Abraham, Joint Accreditation System of Australia and New Zealand, JAS-ANZ (ACT)

10:30

Morning Tea
Innovators Platform:
10:40: Leveraging Technology to Improve Capability Dave Robinson, General Manager Sales & Business Development, Assetic

Stream A Plenary Room

Stream B Southee 3

Stream C Southee 5

ISO 55001 Implementation, Assessing


and Auditing

Asset Management and Defence

Culture and Leadership

Chair: Glen Kerr

Chair: Michael Killeen

Implementing Asset Management


in Defence
Presenter: Kevin Atkinson, Kellogg Brown
& Root Pty Ltd (ACT) (AMBoK ID: 2050)

Defining Organisational Performance:


An Asset Management Perspective
Presenter: Monique Beedles, Teak Yew
(QLD) (AMBoK ID: 2032)

End-to-End Asset Management for Social


Housing A Case Study
Presenter: Richard Benedict, Lake
Maintenance Pty Ltd (NSW)
(AMBoK ID: 2018)

Asset Resilience: the Capability of an


Organisation to Maintain Safe, Stable
Asset Operations Despite Mishaps
in the Presence of Continuous and
Significant Risk.
Presenter: Ian Gordon, Meridium (VIC)
(AMBoK ID: 2074)

The use of Asset Management Practices


in Support of Sustaining Australian
Defence Platforms
Presenter: Hamid Diab, Roger Vodicka,
DSTO (VIC) (AMBoK ID: 2036)

People and Culture


Howard Thomas, Advisian, (NSW)

Chair: David Daines


11:00

Panel Discussion
The Path to Certification for Organisations
and Individuals
Presenter: Tom Carpenter, Institute of
Quality Asset Management (VIC)
Companion Guide to ISO 55001
Presenter: Deryk Anderson, Asset
Management Council (VIC)
Certified Asset Management Assessors
Presenter: David Daines, World Partners
in Asset Management (VIC)

12:00

What can Local Government Learn from


ISO 55001?
Presenter: Travis Gilbertson, Opus
International Consultants (QLD) (AMBoK
ID: 2067)

12:30

Lunch
Innovators Platform:
12:45: Asset Performance Benchmarking Sam Gapic, Sales Manager, Meridium
13:00: OMCS Asset Performance Management Dave McNiel, Senior Consultant, OMCS International

13:00

Asset Management Council AGM


ISO 5500x Cost, Risk, Performance

Asset Management Techniques

Technology Information and Data

Session sponsor: Asset Standards Authority,

Chair: Brett Billett

Chair: Ernst Krauss

LEAD PAPER

Use of Multi-Folds Asset Operational


Performance Data to Prioritise Business
Improvement Actions Challenges and
Opportunities
Presenter: Alexandre Cesa (WA)
(AMBoK ID: 2025)

Transport for New South Wales


Chair: Toby Horstead
13:45

LEAD PAPER

Asset Assurance and Configuration


Management A Contemporary Model to
Integrate Asset and Investment Assurance
Presenter: Jim Modrouvanos, Asset
Standards Authority, Transport for New
South Wales (NSW) (AMBoK ID: 2058)

Using 3D Panoramic Imagery for


Innovative Detailed Feature Survey
Presenter: Matthew Croft, Geomatic
Technologies (VIC) (AMBoK ID: 2042)

Conference Program
Methodology for Linking Extreme Flood
Events and the Cost of Damage to Water
Security Infrastructure Assets
Presenter: Maselaganye Petrus Matji,
Jakobus Andries du Plessis, Council for
Scientific and Industrial Research
(South Africa) (AMBoK ID: 2052)

Accord
Presenter: Glen Kerr, Asset Management
Council (SA)

ISO 5500x Cost, Risk, Performance

Failure Analysis & Reliability


Chair: David Zhang

Tutorial:
Strategic Asset
Management Plan

YAMPs Session

Chair: Gary Winsor


15:45

LEAD PAPER

A Tactical Approach to Root Cause


Analysis
Presenter: Gerard Gan,
Mulgrave Consulting Group (VIC)
(AMBoK ID: 2033)

Technical Speaker:
Thomas W. Smith MS.
Program Director,
Wisconsin

16:15

Measuring Cost, Performance and Risk


in Asset Management
Presenter: Scott Yates, Assetivity Pty Ltd
(WA) (AMBoK ID: 2045)

Putting Reliability Modelling into the Broad


Asset Operational and Organisational Context:
Asset Management vs Managing Assets
Presenter: Alexandre Cesa, (WA)
(AMBoK ID: 2024)

Cost, Risk and Performance


Presenter: Michael Killeen, Asset
Management Council (NSW)

New Reliability Modelling Technique of


Control Systems Using Soft Computing
Methods
Presenter: Levente Kolek, Monash
University (VIC) (AMBoK ID: 2048)

Nick Hastings,
Principal Consultant,
Engineering Asset
Management,
Albany Interactive
(VIC)
ISO 55000
series standards
emphasise the need
for a strategic Asset
Management Plan
(SAMP) to link with
the organizations
operations and
financial plans. This
tutorial will outline
the structure of a
SAMP

14:15

A First Principles Approach to the


Development of Asset Management
Objectives A Case Study
Presenter: Peter Kohler, Capability
Partners, (NSW) (AMBoK ID: 2035)

14:45

Recasting Performance Standards to


Improve Service
Presenter: Craig Crawley, Sydney Water
Corporation (NSW) (AMBoK ID: 2047)

15:15

Afternoon Tea

16:45

ISO 55000 A Process Model for


Balancing Performance, Cost and Risk.
Presenter: James Kennedy, Interlogis
Consulting (NSW) (AMBoK ID: 2022)

The session will present the Asset


Management Council view on Cost,
Risk and Performance
17:15

The Accord is a GFMAM (Global Forum on


Maintenance and Asset Management) project
which aims to provide global recognition
and comparison of vocational, professional
and academic courses in respect of their
Asset Management content. This session will
overview the project and provide a summary
of progress and Accord trials.

Design Your Career


An interactive
workshop to discuss
career paths
Industry Discussion.
In this panel
discussion,
participants will
discuss the industry
influence of young
engineering
professionals and
how they can make
an impact.

Young Asset Management Practitioners Networking Evening Hosted by National YAMPs Chair, Yuna Kim (WA)

TUESDAY 26 MAY
Keynote Sessions Chair: John Hardwick
08:30

Risk Management as Part of AM Implementation Ian Maxted, Transfield Services Pty Ltd (NSW)

09:15

Life Cycle Design: A Key Source of Asset Value Tom W Smith, University of Wisconsin-Madison (USA)

09:45

Linking EAM and Financial Management IT Implications Scott Hirst, SAP (NSW)

10:15

Morning Tea Sponsored by Teak Yew


Innovators Platform:
10:25: Introducing AMTrainingOnline Asset Management Training Made Easy Scott Yates, Principal Consultant, Assestivity

Stream A Plenary Room

Stream B Southee 3

Stream C Southee 5

Life Cycle Planning

Leadership and Maturity

Roundtable

Chair: Sandy Dunn

Chair: Peter Kohler

10:45

Getting the Planning Phase Right Means


Taking a Whole of Life Approach
Presenter: Lucio Favotto, Asset
Standards Authority, Transport for New
South Wales (NSW) (AMBoK ID: 2057)

Bringing Project Management and


Change Management Together to Build
a Collective Intent
Presenter: Martin Kerr, UGL (NSW)
(AMBoK ID: 2072)

11:15

The Need for Quality CMMS Data


to Support Budgeting and Life Cycle
Management
Presenter: Mark Mackenzie, K2
Technology (WA) (AMBoK ID: 2078)

Use it or Lose it Using ISO55001


Certification to Deliver Asset Management
Maturity
Presenter: Tom Carpenter, Institute of Quality
Asset Management (VIC) (AMBoK ID: 2046)

11:45

Electricity Network Asset Replacement/


Refurbishment Decision Support Using
Linear Platform
Presenter: Lin Ma, Queensland University
of Technology (QLD) (AMBoK ID: 2079)

GFMAM : White Paper on Maturity


Presenter: John Hardwick,
Asset Management Council

Toby Horstead & Andy Tankard, Asset


Standards Authority, Transport for New
South Wales (NSW)
The Asset Standards Authority will
present an interactive session to share
knowledge and lessons learnt regarding
the application of ASA developed
assurance and whole of life cycle models
to asset management professionals from
across the nation

ASSET MANAGEMENT COUNCIL

Conference Program
12:15

Lunch
Innovators Platform:
12:30: Advanced Asset Intelligence employing UAVs to drive electricity pole top inspection efficiencies Matthew Croft, Business
Manager & Ross Moultrie, Account Manager, Geomatic Technologies
12:45: Critical Asset Visual and Thermal Monitoring Solutions David Hart, CEO, Critical Asset Protection

Master data

Asset Management Planning

Chair: Paul Stanford

Chair: Tom Carpenter

13:30

Big Data need not be Big Confusion


Data Management Concepts to Build
Business Intelligence
Presenter: Ernst Krauss, Advisian (WA)
(AMBoK ID: 2073)

Linking Asset Reliability Improvement


with Asset Management Plans
Presenter: Andrew Banks, Covaris Pty
Ltd (NSW) (AMBoK ID: 2019)

14:00

Overcoming Master Asset Data Misery


Presenter: Anthony Roe, IBM (NSW)
(AMBoK ID: 2037)

The Future of Asset Management Plan


Optimisation and Control
Presenter: Peter Nichols, LogiCamms
(QLD) (AMBoK ID: 2043)

14:30

A Journey to Asset Master Data


Presenter: Angelo Koutsoukos, Asset
Standards Authority, Transport for New
South Wales (NSW) (AMBoK ID: 2056)

Upgrading Maintenance Strategies for


an Established Plan
Presenter: Seyed Safi, Covaris Pty Ltd
(NSW) (AMBoK ID: 2028)

15:00

Afternoon Tea

Tutorial: Performance vs Value


T W Smith, University of WisconsinMadison (USA)
Over the past several decades, the
definition of asset management has moved
to a focus on deriving value from assets.
But what does that really mean? How do
we define and measure value? And how do
we relate value to performance?
Participants in the roundtable will be
challenged to address a series of statements,
which express questions, conflicts,
challenges and opportunities around value
and performance. This is an evolving
exercise, first delivered in the U.S. in July
2013. Participants will have an opportunity
to take the supporting materials home and
use them to further their own discussions.

Innovators Platform:
15:10: Looking beyond the conventional Norske Skog Australasias success story with Ramco EAM on Cloud Rajeev Singh,
Vice President, Enterprise Asset Management, Ramco Systems

Value, Financing and Funding

Asset Management Planning

Tutorial: Tips and Tricks for a


Reliability Practitioner

Discussion about what is in a Strategic


Asset Management Plan (SAMP) and an
Asset Management Plan (AMP)
Whilst ISO 55000 provides high level
guidance on the content of a SAMP and
AMP, the how to is one of the common
requests for the AM Council. This session
outlines the current thinking and provides
some guidance on tables of contents for
the respective documents. Some sample
text for selected sections will also be
provided.

Mark Mackenzie, K2 Technology (WA)


Over 20 years of practicing in the
maintenance and reliability field I have
found a number of misconceptions
as well as useful tips and tips to help
practitioners. I will pass on some tips
on reliability specifications, analysis,
measuring reliability and reliability
testing to name few. The tips will be
illustrated with practical examples I
have experienced across a number of
industries. Class participation will be
encouraged to further illustrate the points
discussed.

Chair: Danny Azavedo


15:30

Value Based Decision Making


Presenter: Boudewijn Neijens,
Copperleaf (Canada) (AMBoK ID: 2053)

16:00

Selling the Value of Asset Management


to Senior Management
Presenter: Sandy Dunn, Assetivity Pty Ltd
(WA) (AMBoK ID: 2054)

16:30

Funding and Financing Mechanisms


for Infrastructure Delivery: Multi-Sector
Analysis and Benchmarking of South
Africa Against Developed Countries
Maselaganye Petrus Matji, Council for
Scientific and Industrial Research
(South Africa) (AMBoK ID: 2051)

18:30

Annual Dinner Sponsored by Institute of Quality Asset Management

SAVE THE DATE!


AMPEAK Asset Management Conference 2016 will be held in Adelaide!
The Call for Papers for AMPEAK 2016 will open in July 2015.
To register your interest for AMPEAK 2016 please email training@amcouncil.com.au

Conference Program
WEDNESDAY 27 MAY
Stream A

Stream B

Stream C

Panel Session on Asset Valuation and


Residual Value for Public Assets

Technology Information and Data

Tutorial: Designing for the Most


Complex Asset of All

Chair: Andrew Morgan

Chair: Kristian Mead, NSW Treasury


and Peter Kohler, AM Council AMBoK
Commissioner
09:00

What we need from Public Asset


Valuations:
Danny Elia, IFM Investors (VIC)
Standards Available on Asset Valuation:
Mark Shying, Monash University (VIC)
Guide to Determining Residual Value:
Peter Way, IPWEA (QLD)
Questions, Discussion
Invitation to audience to nominate for
Government Sector Asset Management
Community of Practice Network

10:30

Building Asset Management Capability


in a Budget-Constrained Organisation
Presenter: Scott Yates, Assetivity Pty Ltd
(WA) (AMBoK ID: 2044)
IEC
Presenter: Jim Kennedy,
Asset Management Council
Find out more about the imminent
release of a new IEC Technical
Specification IEC 62577 TS Dependability
management Application guide
Dependability and Financial
Processes for implementing Asset
Management Systems. These standards
provide how to guidance on processes
that aid the achievement organisational
objectives relating to the RAMS
performance of assets. These standards
are applicable to all stages in an assets life.

Max Hely, Human Factors Specialist,


Office of the National Rail Safety
Regulator (ONRSR)
The human mind and body, together,
comprise the most complex system in
the known universe, yet they are often
relegated to an after-thought in the
design of systems with which they
must interact.
This may be due, in part, to some
enduring myths about what Human
Factors is, and in part due to lack of
knowledge about what, as a professional
discipline, it comprises, where in the
asset lifecycle it fits, how it can (and
should) be used, and where to turn for
accurate and relevant information.
This presentation will aim to introduce
participants to some of these issues.

Morning Tea
Innovators Platform:
10:40: Asset Information Network. Facebook for Assets Peter Hodgins, Mining Industry Principal, SAP

Rail and Asset Management

Asset Management and Public Assets

Maturity Discussion

Chair: Jim Kennedy

Chair: Robert Sloan

Chair: Gary Winsor

11:00

Downer Rail Managing Data for Efficient


Maintenance Strategy Delivery and
Review
Presenter: Saad Khan, Richard Hooper,
Kevin Prendergas, Downer Rail (NSW)
(AMBoK ID: 2041)

Application of Asset Management Concept


in Open Space Management in Bandung
City
Presenter: Dini Hardilla, Bandung
Institute of Technology (Indonesia)
(AMBoK ID: 2038)

Panel members: Tom Carpenter,


John Hardwick, Peter Kohler,
Michael Killeen
In this session the panel will debate
different point of views from stakeholders
regarding Maturity

11:30

The AEO Model Developing a Mature


Industry Delivering Fit for Purpose Assets
Presenter: Luke Homann, Asset
Standards Authority, Transport for New
South Wales (NSW) (AMBoK ID: 2059)

Conceptual Framework for Public-Private


Partnerships Model for Water Services
in South Africa: Case Studies from
Municipalities in the Limpopo and Gauteng
Provinces
Presenter: Maselaganye Petrus Matji,
Council for Scientific and Industrial
Research (South Africa) (AMBoK ID: 2029)

12:00

Lunch
Innovators Platform:
12:15: Optimising a project portfolio in the Face of Constraints David Woodbury, COO, Riva Modelling

13:15

Keynote: Asset Management For Sound Financial Management Kristian Mead, New South Wales Treasury (NSW)

13:45

Keynote: NSW EAM Processes For Implementing Asset Management Jamie Maslen, New South Wales Finance (NSW)

14:15

Afternoon Tea
Innovators Platform:
14:25: How to align asset management with company objectives, Monique Beedles, Principal Strategy Advisor, Teak Yew

14:45

Keynote: Leadership Support and Organisational Culture to Succeed in Realising Value from Asset Management
Adanan Mohamed Hussain, Public Works Department Malaysia

15:30

Closing Address: Heather Swan, dual world record holding Wingsuit pilot and BASEjumper

16:30

Farewell Drinks Function

ASSET MANAGEMENT COUNCIL

Workshops
Held on Thursday 28 May, 08.3016.30,
Saxons Training Facilities, Sydney City Centre

W1. Leading Innovation in Asset Management


1-day workshop. Presented by Steve Doran, Consulting
Director, Infrastream
Innovation is now more of a need than an option in asset
management. Are you ready to lead it?
This one-day workshop will equip you to do so with practical
knowledge, tools and approaches, delivered through
interaction and examples. Our coverage will include: the
definition, nature and necessity of innovation; 4 primary
hurdles to it and why they arise; 6 steps to converting needs
and opportunities into step change improvement and 10
people, process and tool keys to successful implementation.
The measure of success will be the fresh actions identified
for you to lead innovation within your organisational and
career context.

Identify opportunities to apply these learnings to improve

individual and organisational performance.

To recognise and quantify your learning, there is an online


exam initiated on the day of the course.

W4. Coaching and Mentoring for Technical


Leaders
2-day specialist workshop. Presented by Richard Huber
PhD and Thomas W Smith
Most organisations are experiencing a turnover in leadership.
This turnover is especially challenging in technical
organisations, where the role and expectations of the
individual engineer differs considerably from the role and
expectations of a manger. In addition, many organizations
have put off the development of their managerial pipeline,
and now face a need for rapid development of new technical
managers. Coaching and mentoring plays a significant role
in developing new talent, but the skills needed to be effective
in this area are not always obvious. Fortunately solid proven
methods exist, which can be learned and practiced.
Upon completion of this course, you will be able to:

W2. Development of Asset Management


Objectives within a Strategic Asset
Management Plan
1-day workshop. Presented by Mr David Coyle,
Mr. Jim Kennedy, Mr. Peter Kohler; Principals with
The Asset Management College
By utilising the experiences gained while assisting a public
utility towards their asset management (AM) objectives, the
material and activities in this one-day workshop will enable
participants to:
Identify the key elements of a process to develop AM

objectives.

Diagnose the leadership development needs of others

and apply the appropriate direction and support.

Use a common language for coaching and developing others.


Use effective coaching techniques to improve the

performance and morale of others.

Demonstrate how to successfully partner for

performance with your team and others.

The price of the workshop includes the two-day course and


one year access to additional materials that can be used
to transfer the lessons to the workplace. Rick provides this
online support through a follow up web conference and
through personal correspondence.

Understand the business benefit of developing those AM

objectives.

Understand the likely scope and content of a set of AM

objectives for an organisation.

Describe and apply the term a desired balance of cost,

risk and performance in determining those AM objectives.

W3. Asset Management Fundamentals


1-day workshop. Presented by AM Council
This one-day training course helps participants understand
the fundamentals of asset management and how those
fundamentals can provide benefits to an organisation.

Held on Thursday 28 May, 08:0016:30. This one-day tour


will take in the following industry sites:
Belmore Park, Ausgrid substation
The Belmore Park Zone Substation is one of Ausgrids
newest assets forming part of the wider Sydney CityGrid
Project, which was undertaken to meet the future electricity
needs of the Sydney CBD and inner suburbs.
The substation is constructed over seven levels.

Course Objectives:

Australian Nuclear Science and Technology


Organisation (ANSTO)

Define asset management within the context of ISO

OPAL displays

5500X, Landscape and AMBoK.

Identify the principles that underpin asset management.


Identify available asset management tools and techniques

that are applicable within organisational context.

10

Day of Site Visits

Neutron Guide Hall Viewing Platform


Site drive, highlighting buildings of interest and the

diversity of activities

Centre for Accelerator Science.

Keynote Speakers
Brett Abraham
Manager Business Development and
Technical Services, Joint Accreditation
System of Australia and New Zealand
The Joint Accreditation System of
Australia and New Zealand (JAS-ANZ)
was established by treaty between
the governments of Australia and New Zealand to facilitate
trade and provide a mechanism for enhancing consumer
confidence in goods and services. The JAS-ANZ Governing
Board is appointed by the two governments and JAS-ANZ
reports to its ministers in Australia and New Zealand. The
key function of Business Development is to monitor the
emerging needs of our primary stakeholders in Australia
and New Zealand and to look for opportunities for JAS-ANZ
to provide the necessary technical infrastructure to support
these needs in areas such as health & human services, food
& biosecurity, environment & sustainability, business and
product certification. Technical Services is responsible for
establishing technical committees of significantly interested
stakeholders to develop or review accreditation criteria to
support emerging or changing stakeholder needs.

Danny Elia,
Executive Director,
Global Asset Management,
IFM Investors
Danny drives the asset management
strategy of the Australian and global
infrastructure funds. Danny has wide
industry and senior management experience across a
range of infrastructure sectors. He previously worked as
the Director of the SA Health Partnership, the single purpose
vehicle established by Leighton Contractors, Spotless
and Hansen Yuncken to deliver the New Royal Adelaide
Hospital PPP. Prior to this, Danny held a number of senior
management roles including General Manager, CityLink and
Victoria for Transurban Group; CFO, COO and Company
Secretary for Axiom Energy Limited; Finance Director of
Logistics for Linfox Asia Pacific; and Finance Director and
Company Secretary for General Mills.

Scott Hirst,
Senior Director of Energy
& Natural Resources
ANZ, SAP
Scott heads the SAP Energy and
Natural Resources team in Australia
and New Zealand. He has worked
with ERP and Asset Management solutions for 20 years
with leading utility companies in Australia, New Zealand,
North America and Europe. Today he collaborates with
utilities on their business programmes to help them
exploit recent technology innovations and define their
future roadmap.

Adanan Mohamed Hussain


Deputy Director General of Public
Works Department Malaysia
Adanan holds a Bachelors degree
in Civil Engineering from Portsmouth
Polytechnic, UK and also holds a
Masters in Transportation Engineering from the University
of Pittsburgh, USA. He joined the government in 1979 at the
Public Works Department.
He has been involved in various stages of road construction
from planning, design, project supervision, contract
administration and maintenance. He has been involved
in asset management as a Senior Director of Maintenance
Engineering Branch which is responsible in managing
public buildings, federal roads and slopes. On 1 April 2013,
he was appointed as Deputy Director General of Public
Works (Business Sector). He was later appointed as Deputy
Director General of Public Works (Infra Sector) on 16 April
2015 as part of the Public Works Department restructuring.

Ian Maxted
Chief Development Officer,
Transfield Services
Ian is an experienced CEO/EGM
with a background in the engineering
and property sectors, with particular
exposure to large scale operations
and maintenance services and infrastructure projects.
He comes to the Asset Management Council Board as
the representative for AM Council Partnering Organisation
Transfield Services, where he is currently Chief
Development Officer.

11

ASSET MANAGEMENT COUNCIL

Jamie Maslen
Formerly Subject Matter Expert,
Enterprise Asset Management
Business Processes, NSW Finance
Jamie has played a major role in
the development of the Enterprise
Asset Management Business
Processes. Jamie has worked in this area in Government
for many years and has an extensive background in asset
management, facilities management and system and
process implementation.

Kristian Mead
Principal Analyst, Financial
Management Transformation (FMT)
Program, NSW Treasury
As the primary lead on the Total
Asset Management Policy reform
process, Kristian is responsible for
policy reform aimed at building stronger asset management
across the sector. Kristian has a degree in Economics, a
Masters in Public Administration and is certified PRINCE2
Practitioner. He has a strong background in infrastructure
strategy, capital Expenditure planning and reporting,
procurement policy, government property, capital works
delivery monitoring and NSW Gateway. Notably, he was part
of the team that developed the 2008-2018 10-year State
Infrastructure Strategy and won the 2013 Leadership Award
for the release of the NSW Treasury, Risk Management
Toolkit for Public Sector Agencies.

Thomas W. Smith MS
Program Director, University of
Wisconsin-Madison
Tom was a member of the U.S.
Delegation to the ISO 55000
Standards Committee and a task
group leader. He is the author of
a chapter on the standard for The New Physical Asset
Management Handbook and a member of the Faculty
of the Institute of Asset Management.

12

Heather Swan
Heather Swan is a dual world
record holding Wingsuit pilot and
BASEjumper, a mountaineer,
an author, a former senior corporate
executive and a wife and mother of
two children and two stepchildren.
She is also a recipient of the prestigious Australian
Geographic Spirit of Adventure Award.
Set in 2006, her two astonishing world records one for the
highest BASEjump (6604m) and the other for the worlds
highest Wingsuit BASEjump make Heather unique she
is the only woman in the world who combines high altitude
mountaineering and BASEjumping (let alone Wingsuit
BASEjumping).

Colin Thorne
General Manager Land and Maritime
of the Defence Materiel Organisation
(DMO)
In September 2013, Colin Thorne
was appointed as the DMOs General
Manager of Land and Maritime.
In this role, he oversees Land and Maritime Systems,
the Air Warfare Destroyer Program and Australian
Shipbuilding Industry Planning.
The majority of Colins appointments have been related to
project and engineering management of capital acquisition
projects, mainly airborne radar, electronic warfare and
avionic systems. He has worked on a number of high profile
projects including Airborne Early Warning and Control, P-3C
Electronic Support Measures, and the P-3C Refurbishment.
Colin holds a Bachelor of Engineering in Electronics
Engineering (RMIT) and a Masters of Science in Military
Electronics Systems Engineering (RMCS UK). He was also
appointed member of the Order of Australia (AM) in
June 2001, and Officer of the Order of Australia (AO)
in June 2014.

Abstracts
MONDAY 25 MAY
End-to-End Asset Management for Social Housing
A Case Study
Richard Benedict & Amy Hayashi, AMBoK ID 2018,
Extended Abstract

Mission Australia Housing (MAH) is one of Australias largest


Community Housing Providers managing around 2,000 properties
in NSW, Victoria and Tasmania. Starting in 2013, MAH engaged
Lake Maintenance (LakeM), a leading facilities management
provider specialising in social housing, to provide end to end asset
management services to its portfolio in Tasmania, with maintenance
services coordinated through LakeMs 24/7 Contact Centre.
This included undertaking property assessment surveys (PAS)
to assess the safety, function and appearance of all properties,
identifying required repairs and replacements. MAH and LakeM
have analysed data based on priorities and risks to inform
maintenance plans and budgets to bring properties to standard and
sustain this standard through planned and preventative regimes,
delivering value for money and increased tenant satisfaction.

ISO 55000 A Process Model for Balancing


Performance, Cost and Risk.
James Kennedy, AMBoK ID 2022, Full Paper

The publication of ISO 55000 series in January 2014 provides


guidance to organisations on the requirements of a system that is
intended to achieve a desired balance between performance, cost
and risk. However, there are no notes or other guidance in the
standards that describes what such a balance might look like and
how it might be achieved. There is both anecdotal and published
evidence that the asset management community does not have
a clear view of what balancing performance, cost and risk might
mean at the process level. This paper will explore the history of
the performance, cost and risk (PCR) balancing statement, relate
that history to the ISO 31000 standard, propose a PCR model and
provide a comprehensive view of what that balancing process might
require. Case studies will be used to provide evidence of the validity
of the model and the implied processes.

Putting Reliability Modelling into the Broad


Asset Operational and Organisational Context:
Asset Management vs Managing Assets
Kecheng Shen & Alexandre Cesa, AMBoK ID 2024,
Full Paper

Reliability, Availability, Maintainability and Support (RAMS )


performance is essential and imperative to asset performance,
hence to the organisations business success. In asset
management for some organisations, however, RAMS modelling is
often performed without consideration to a more holistic perspective
of the assets operational context. To a great extent, this is the
result of various misconceptions about the asset management
function. Frequently, practitioners have an asset-centric view that
asset management means managing the asset. Another common
misperception is the funnel view in which the asset management
function is all about the physical asset operation and managing
assets means largely focusing on their breakdowns. In particular
to the limited practice of assets RAMS performance modelling, it
is often assumed that improvements at lower asset hierarchy are

doomed beneficial collectively to the parent asset. This vertical


perspective overlooks possible broad horizontal opportunities
in the form of processes (not only asset) (over) capacities and
dynamics, serving as contingencies. This paper argues the
importance of modelling assets RAMS performance with added
regard to the wider business context, which includes not only assets
failure characteristics but also more broadly processes dynamics
and operating conditions. A few examples illustrate the perspective:
a fixed plant downtime prediction, assurance spare inventory
rationalisation and a whole of life cost prediction. The general
insight is that RAMS models should not only be used for improving
asset performance in isolation but also be integrated in operational
performance models to prioritise and justify strategic asset
management decisions, in the widest business operational context.

Use of Multi-Folds Asset Operational Performance


Data to Prioritise Business Improvement Actions
Challenges and Opportunities
Alexandre Cesa & Kecheng Shen, AMBoK ID 2025,
Full Paper

In the resources industry, asset performance is often assessed


using metrics e.g. asset reliability, utilisation, maintenance cost,
throughput etc. Frequently, these metrics are developed and
accessed individually or not integrated organically. As they serve
business managers and operational personnel, this segregation
is a major issue for the asset decision making as only partial
information is viewed and assessed at a time. Given the complexity
of the industrys operation, it is essential that these metrics can
trade off business improvement options. Asset and non-asset
related performance indicators should work collectively to support
a balanced decision process. This may imply that although an
asset performs less satisfactorily e.g. with respect to reliability or
throughput, it is not by default that one should improve the asset.
To provide effective and sufficient performance indicators that
address the issues, there are often several challenges which require
big efforts. These relate to: ensuring data integrity, assessing
the data through so-called advanced analytical techniques and
communicating effectively with the decision makers.
This paper discusses the need for asset management in the
resources industry to have access to a collection of asset
operational performance indicators that offers multiple perspectives.
It then builds on the theory of balanced scorecard and presents
a set of potential conceptual solutions developed by the authors.
The challenges and opportunities for meeting the need by using
different analytical techniques are discussed. Some examples are
given to elaborate the gained insights and further developments
are suggested.
The overarching conclusion is that in the face of an ever increasing
trend of big data, the asset management discipline would largely
benefit from optimised decisions based on the analytical techniques
conceptually illustrated here by overcoming the challenges of
trading off multiple conflicting performance measures. Steps
towards building such compelling performance metrics are
proposed. More analytical approaches such as principal component
analysis and Monte Carlo simulation will be necessary and
beneficial.

13

ASSET MANAGEMENT COUNCIL

Abstracts
MONDAY 25 MAY
Defining Organisational Performance:
An Asset Management Perspective

Monique Beedles & Michael Sheridan, AMBoK ID 2032,


Full Paper
One of the key benefits of Asset Management, as defined in the
ISO 55000 standards, is to generate value for the organisation
and its stakeholders. However, most Asset Management metrics
focus on the performance of a specific asset or group of assets.
By contrast, this paper considers performance metrics in terms
of the organisation as a whole, rather than in terms of individual
assets. This work aims to determine which companies perform
best from an asset management perspective. Lessons learned
from the companies identified can then be used to advance Asset
Management practice.
Metrics that describe the performance of organisations include
broad measures such as sales, revenue and market capitalisation.
However, to connect operational practices to organisational
outcomes, an ideal metric must take account of the costs of
generating revenue and also account for variability in company size.
Performance ratios provide a useful basis for these comparisons.
This paper assesses the performance of selected ASX listed
companies from an asset management perspective. It examines
how companies create value for stakeholders through consideration
of performance, costs and risk, by comparing equity growth with
cash flow return on physical assets. This comparison forms the
basis for future examination of leading practices.

A Tactical Approach to Root Cause Analysis


Gerard Gan, AMBoK ID 2033, Full Paper

Successful asset operation levels of service require the focused


collaboration of the maintenance, operations, process and
engineering groups. When this is absent, levels of service tend
to deteriorate over time, leading to total failure. This results in
increased maintenance and re-engineering costs, loss of production
capacity and profit, materials wastage and unnecessary process
tweaking. Sometimes these are symptoms of not addressing the
root cause and the more we attempt to fix the equipment, the
further we get from bringing it back to operational state. This paper
discusses the experience of going through an interesting journey
on a Tactical Root Cause Analysis (TRCA) for a large process tank
in a refinery. It outlines the organisational climate, the systems
limitations, repeated failures and the process of facilitated root
cause analysis to bring the equipment up. Through this process a
technique called equipment component morphology was developed
to aid. The success of the TRCA resulted in savings of several
million dollars in operating costs.

ISO 55000 notes the following:


The factors which influence the type of assets that an organization
requires to achieve its objectives, and how the assets are managed,
include the following:

the nature and purpose of the organization;

its operating context;

its financial constraints and regulatory requirements;

the needs and expectations of the organization and its


stakeholders.

Of particular importance to any organisation in the development of


asset management objectives are the needs and expectations of the
organization and its stakeholders. Stakeholders and their needs and
expectations are therefore key inputs into the development of both
organisational and asset management objectives.
Reflecting on the particulars of the Case Study, the organisation is
an Australian utility with such a ratio within its Balance Sheet. In this
case, that organisation chose to develop asset management objectives
directly from the Stakeholder and business context analysis. To do so
required the co-operation of all the functions of the business.
This paper addresses how such a challenge was undertaken as one
of the first steps of an asset management improvement program
and the very significant benefit that effort provided the organisation,
the managers and importantly, the stakeholders.

The use of Asset Management Practices in Support


of Sustaining Australian Defence Platforms
Hamid Diab & Roger Vodicka, AMBoK ID 2036, Extended
Abstract

Many of the Australian Defence Organisations (ADOs) Aerospace


assets acquired over the past decade will form part of a larger
global fleet, comprising mainly of those in the United States
Department of Defense. This new paradigm is evident in the
support of the ADOs six C 17 Globemaster heavy air lift aircraft,
first introduced into service 2006. The majority of the sustainment
support is delivered by a partnering arrangement between the
RAAF, US Air Force (USAF) and Boeing.

A First Principles Approach to the Development of


Asset Management Objectives A Case Study

While this type of arrangement is attractive because of the leverage


and economies of scale opportunities, the resulting sustainment
system is heavily outsourced, complex and dynamic. Consequently,
substantial new socio technical challenges arise for the ADO. These
include ensuring that the potential value available from this highly
virtual system is realised in the Australian context, whilst ensuring
long-term fleet viability is well understood.

Asset Management Objectives are an essential element of any


organisational asset management framework. ISO 55001 addresses
this requirement noting The organization shall establish asset
management objectives at relevant functions and levels.

The Defence Science and Technology Organisation (DSTO)


have been exploring approaches to enable due diligence and
effective decision making in this virtual fleet environment. This
has manifested into an Asset Management System architecture
that practices the Plan-Do-Check-Act processes, and meets the
strategic intent of ISO 55000.

Peter Kohler, AMBoK ID 2035, Full Paper

14

A further challenge is provided by the ISO 55000 obligation to


achieve a desired balance of cost, risk and performance in the
setting of AM objectives. But how does an organisation achieve
such a balance? How does an organisation agree what that desired
balance is, at the relevant levels?

DSTO will present an overview of their efforts in incorporating asset


management practices within the ADO.

Abstracts
MONDAY 25 MAY
Using 3D Panoramic Imagery for Innovative
Detailed Feature Survey

Matthew Croft & Karen Wealands, AMBoK ID 2042, Full Paper


This paper discusses how the mobile collection of high resolution
3D panoramic imagery was employed to reduce the time and cost
in surveying an aerial HV ABC network, while improving safety
and producing an innovative output to better support the electrical
design and construction planning for the undergrounding of the HV
ABC network.

Measuring Cost, Performance and Risk in Asset


Management
Scott Yates, AMBoK ID 2045, Extended Abstract

At the heart of asset management is the idea of balancing cost,


risk and performance to ensure assets deliver value over the long
term. This idea, however, requires the ability to compare these three
fundamentally different dimensions of asset ownership in order to
make meaningful decisions. This paper explores some ideas as to
how we might go about this. Starting with the balanced scorecard
and SMART paradigms, it looks at how a framework of aligned
performance measures might be generated at each level of the
organisation. It links these to asset management documentation,
using ISO 55000 as a guide, to generate a complete picture of how
asset management performance may be measured and embedded
in asset management decision making.

Recasting Performance Standards to Improve Service


David Zhang, Craig Crawley & Alex Nash, AMBoK ID 2047,
Extended Abstract

Sydney Water has reviewed how effectively the current System


Performance Standards (SPS) in its operating licence contribute to
the Corporations objectives. Alternate SPSs are sought that more
accurately reflect the cost and risk balance and will drive customer
service. Service that customers most value may not be directly
related to asset performance. Analysis highlight that SPSs should
closely link with value for customers. Current measures were felt to
be more indicators of system performance, not necessarily service,
and could lead to inefficient investment. In this paper, a framework
has been developed to measure performance from infrastructure
investment, infrastructure performance, and service impacts to
the customer experience. Good asset management should be
judged by its ability to translate investment (inputs) to outcomes
to improve system performances and customer value rather than
outputs of kilometre of renewal only. Apart from the review of the
current system performance standards, it also reviewed other water
regulatory regimes such as OFWAT in UK, the Essential Services
Commission in Victoria and the Electricity & Telecommunications
sectors. This provided insight into useful ideas about performance
indicators which align well with customer perceptions of value.
This paper also discusses licence limit and trend approaches in
relation to driving performance and smoothing investment efficiency.
Based on the analysis, this paper recommends to move towards an
indicator basket/trend approach and to include aspects of customer
experience.

New Reliability Modelling Technique of Control


Systems Using Soft Computing Methods
Levente Kolek, Indra Gunawan & Yousef Ibrahim,
AMBoK ID 2048, Full Paper

In this paper, soft computing methods are investigated for the


modelling of common reliability problems in the area of control
system design. Dynamic simulation of complex reliability systems
is becoming part of the engineering design process across many
disciplines. Hence, the need for universal, cross platform simulation
tools is increasing.
A universal approximator is developed in Matlab/Simulink for
reliability function identification and prediction. The non-linear
autoregressive neural network with exogenous inputs (NARXNN)
was selected for describing multi-input, single output reliability
functions. The structural parameters of the neural network are
derived by another soft computing tool called the genetic algorithm
(GA).
The combined NARXNN-GA algorithm is validated on a use case
taken from the area of control system asset management (CSAM).
In the process industry, alarm systems are often overloaded and
hence they contribute to plant downtime and they also pose a safety
risk. Alarm rationalization is described in ISA18.2 and commonly
used to bring an alarm system to a stable state. The process should
be driven by asset management so the alarm system can gradually
reach a robust then a predictive state. In our case study, it is shown
how a predictive alarm system can be realized by the NARXNNGA. An alarm log from a mine site was studied and a typical mining
screen was selected where a vibration sensor fault might have been
linked to an upstream alarm of feeder high vibration. The NARXNNGA algorithm was capable of learning the non-linear relationship
between the alarm and the equipment failure and it gave an
accurate prediction of the reliability of the sensor.

Implementing Asset Management in Defence


Kevin Atkinson, AMBoK ID 2050, Full Paper

Implementing asset management in the defence domain presents


unique challenges, particularly the size and complexity of the
enterprise, the constraints of existing policy, the effort required to
influence the culture, and the difficulty of implementing change.
This paper discusses the lessons learned in implementing asset
management for the largest class of ships ever operated by the
Royal Australian Navy; the Canberra Class Landing Helicopter Dock
Amphibious Assault Ships (LHDs), and the wider implications for
both defence and other domains. The paper proposes that the use
of the lean start up methodology may be an effective strategy in
these environments.

15

ASSET MANAGEMENT COUNCIL

Abstracts
MONDAY 25 MAY
Methodology for Linking Extreme Flood Events and
the Cost of Damage to Water Security Infrastructure
Assets
Maselaganye Petrus Matji & Jakobus Andries du Plessis,
AMBoK ID 2052, Extended Abstract

The possibility of collapses of some of the small dams and


reservoirs, as a result of extreme flood events, is likely to increase
due to climate change effects (Mason et.al,1999: 241-257). The
risk of damage to infrastructure from extreme rainfall and flood
events is greater in drier areas than areas that usually receive
high rainfall (World Bank, 2001a:1-14). Much of Southern Africa
lies within arid to semi-arid climatic regions. This research paper
examines both the scientific and financial approaches for linking
extreme flood events and the cost of damage to water security
infrastructure in the Upper Vaal River Water Management Area,
Gauteng Province, Republic of South Africa. Key parameters
driving the relationship between extreme flood events and the cost
of damage are identified. Theoretical and simulated extreme flood
events from three separate sub-catchments in the Vaal River Water
Management Area are used to determine the cost of predicted
damage to water security infrastructure in the catchments. The
outputs are then compared with actual cost of damage to water
security infrastructure assets as a result of recorded extreme
flood events. Reliability of the results or findings is achieved by
comparing outputs from selected catchments. The outcomes of the
analysis are then used to determine the risk factor which should be
taken into account when designing the water security infrastructure.
In addition to the risk factor, the researchers develop a process
framework for linking extreme flood events and the cost of damage
to water security infrastructure.

Asset Assurance and Configuration Management


A Contemporary Model to Integrate Asset and
Investment Assurance
Jim Modrouvanos, AMBoK ID 2058, Extended Abstract

Assurance is a fundamental of asset management. Provision of


asset assurance helps close the loop on understanding planned
and actual asset performance and effectiveness.
Asset assurance can be applied as a set of structured and
planned activities conducted through the asset life cycle providing
progressive justified confidence that objectives are being achieved
and that the asset is or will be fit for purpose.
Transport for NSWs framework for delivering assurance across
the asset life cycle is provided through Configuration Management
models and processes. It is designed to provide progressive

assurance and configuration control across the asset life cycle as


delivery of projects and asset maintenance are monitored through
a series of gates. Importantly, the asset assurance process is a
parallel activity to the investment assurance process. Transport for
NSW is working to more closely integrate the two processes whilst
maintaining the integrity and purpose of each.

What can Local Government Learn from ISO 55001?


Travis Gilbertson, AMBoK ID 2067, Full Paper

The international Standard ISO 55001: Asset Management System


(AMS) was released in January 2014 and has since caught the
attention of many organisations that manage built assets. In
particular, Local Government organisations are increasingly paying
attention to this Standard with respect to the potential benefits and
costs. The benefits are becoming more apparent and expanding
in nature as the fundamental principles of the standard are being
understood and applied. Costs are directly related to the amount
of work required to develop a compliant AMS and the ongoing tasks
to maintain compliance.
The question of whether Councils should just align their current
AMS with this Standard or to achieve (accredited) certification is a
point of debate. Considerations for this decision include regulatory
value, demonstrable benefit to the organisation and its customers,
availability of the ongoing resources to maintain the system, and the
ability to fund the costs.
This paper presents the findings from several recent ISO 55001
Asset Management System maturity assessments, which produced
similar results. The underlying reasons and the solutions to
achieving compliance were also similar. These findings included
improvements to strengthen linkages to the organisations
objectives, realign asset management planning documents, and
create an effective asset management culture. These actions are
likely to also generally apply to other Councils. Observations of
Councils that are pursuing alignment, with this Standard, is that
they are creating a more effective asset management system that
produces improved outcomes for their community.

Asset Resilience: the Capability of an Organization


to Maintain Safe, Stable Asset Operations Despite
Mishaps in the Presence of Continuous and
Significant Risk.
Ian Gordon, AMBoK ID 2074, Full Paper

Resilience evokes an image of determination in the presence of


external forces, and the ability to return to a desired state. It is an
image that is used in this paper to describe the ability of complex
asset systems to meet their owners expectations, despite adverse
events, conditions and risks.
This paper describes the enterprise-scale technical concepts and
organisational mindset that, when invoked, achieve superior
performance from large and complex assets, thereby engendering
the virtue of resilience.

16

Abstracts
TUESDAY 26 MAY
Linking Asset Reliability Improvement
with Asset Management Plans
Robin Platfoot, AMBoK ID 2019, Full Paper

This paper describes an approach to improve an organisation


through a detailed assessment of assets leading to a portfolio of
improvement actions, each of which are individually justified on the
basis of risk as well documentation of issues pertaining to condition,
performance or some other issue. The outcome of this approach is
to forecast and then act on credible expectations of when assets will
need to be refurbished or replaced in order to avoid loss of reliability
which can be equated to loss of business performance.
There are many tasks within the approach which are associated
with plant assessment, formation of results and proposals for
improvement. Because many teams across the enterprise need
to work with each other to deliver this approach, the individual
tasks have been tied back to a generic consideration of the
organisation structure. The information underpinning this teamwork
where people can work with each other has been proposed as an
Asset Management Plan which meets the requirements publically
documented in asset management standards, but facilitates
communication, planning and continuous improvement.
This work is concerned with the management of existing assets rather
than the design and commissioning of new assets. As such it focuses
on a mix of reliability history and the assessment of current condition
to identify deterioration or shortfalls in asset capability which need to
be acted on typically in terms of improvement of maintenance strategy,
refurbishment or replacement. The paper documents a number of
approaches to establishing issues which need to be registered in the
Asset Management Plan to initiate improvement actions.
The structure of the Asset Management Plan which is described
here shows how the information must be tied back to the asset
inventory, such as registered in the enterprises asset management
information system. Issues which are registered in the system must
be consistently ranked by risk and are then candidates for proposed
work to resolve them. A key aspect of how work is proposed in an
Asset Management Plan is that some actions may resolve many
issues while others may only target the mitigation of other issues
without fully resolving them.
All proposed work in the Asset Management Plan needs to be
managed in a portfolio approach which maximises the effective
bundling and project management of work, which may then
be proposed to the enterprises project management systems,
maintenance improvement or some other form of business
improvement (eg safety, environmental controls, operator
protocols etc).

Upgrading Maintenance Strategies for an


Established Plan
Seyed Safi, AMBoK ID 2028, Full Paper

This paper presents a methodology for the efficient upgrade of the


maintenance strategies for all assets in existing facilities from initial
asset confirmation to upload of the master data in the management
system. The techniques are presented utilising a case study of a
coal-fired power-station in Southeast Asia. The challenges which
were addressed included an inaccurate plant configuration and
inefficient preventive maintenance (PM) procedures resulting in
steady decline in power-station reliability.

The approach commences by resetting the plant configuration


by excising retired assets, adding assets which had not been
registered and resetting all assets into an appropriate sense of
hierarchy. This was followed by a systematic procedure for asset
criticality ranking.
The limited PM procedures which were in place were reviewed
and additional procedures developed to ensure an optimised
maintenance strategy for all maintainable assets. This strategy
was formally designed to be compliant with statutory obligations.
A systematic procedure for Failure Modes and Effect Analysis
(FMEA) was employed on an as-needed basis for complex assets
with low reliability such as coal pulverisers. The main purpose of the
FMEA in this case was to advise improvement to in-service asset
care. The last phase of the work involved establishing a resource
balanced PM schedule covering all maintainable assets.

Overcoming Master Asset Data Misery

Anthony Roe, AMBoK ID 2037, Extended Abstract


This abstract proposes a technical solution to address the integrity
and completeness of static and dynamic asset data in the context of
asset health and performance.
Despite significant investments in Enterprise Software Applications
most businesses find that getting complete and accurate asset data
is a challenge. Therefore the ability to understand the current state
of assets and the effectiveness to analyse data to predict the future
state and performance of the assets is limited.
With the proliferation of the agile Application Programming
Interface (APIs) within software applications and manufacturers
designing APIs within the assets they supply, a step change has
occurred to resolve issues around the completeness and accuracy
of asset data.

The Future of Asset Management Plan Optimisation


and Control
Peter Nichols, AMBoK ID 2043, Full Paper

Since the advent of proactive maintenance, there has always


existed a gap between an approved maintenance plan and the
maintenance activities actually conducted on equipment. To
varying degrees this is true of most, if not all organisations. Just
as common and concerning is the gap between the organisational
objectives or strategic asset management plan and the approved
asset management plan. These disparities mean that rarely is plant
and equipment maintained in practise in a way that effectively and
optimally contributes to the business objectives at any point in time,
let alone as business objectives and business context change.
This paper reviews the commonly applied methodologies and
systems used in asset management plan optimisation, control
and execution, focussing specifically on where and why these
systems fail to deliver an optimal, business aligned result. Further
it will propose a solution to these challenges that can ensure the
approved asset management plan remains optimal to the business
objectives and provide assurance that this plan directly and
immediately affects the maintenance activity executed in the field.

17

ASSET MANAGEMENT COUNCIL

Abstracts
TUESDAY 26 MAY
Use it or Lose it Using ISO 55001 Certification
to Deliver Asset Management Maturity
Tom Carpenter, AMBoK ID 2046, Full Paper

Does Certification to ISO 55001 help or hinder an organisations


progress towards achievement of Asset Management maturity?
This paper demonstrates not only how aiming for conformance
or alignment with the Standard not only aids the journey to Asset
Management maturity, but that a demonstrated focus and plan
for achieving maturity is an essential part of both achieving, and
retaining, Certification.

Funding and Financing Mechanisms for


Infrastructure Delivery: Multi-Sector Analysis and
Benchmarking of South Africa Against Developed
Countries
Maselaganye Petrus Matji & Cornelius Ruiters, AMBoK ID
2051, Extended Abstract

For developing countries to advance there is a need for more


investment in infrastructure and improved decision-making
(Organisation for Economic Co-operation and Development [1].
Governments around the world face significant capacity constraints
both financial and technical in addressing the infrastructure needs [2].
Given the governments lack of resources, private sector investment
has a pivotal role to play in bridging the infrastructure gap [2]. This
paper presents comparative analysis of financing mechanisms for
health, water, communications, transport and energy sectors in the
Republic of South Africa and then benchmark against developed and
developing countries. Successes and challenges of the funding and
financing mechanisms are discussed. Furthermore, the researcher
identifies financing opportunities for infrastructure delivery in South
Africa and how such opportunities can be explored, taking into
account political dynamics and legislative sector-based frameworks.

Value Based Decision Making

A Journey to Asset Master Data

Angelo Koutsoukos, AMBoK ID 2056, Full Paper


Information is a strategic asset, has a life and should be managed
the same as a physical asset. Transport for NSWs Asset Standards
Authority (ASA) has recently released the Asset Information
Management Standard, a lead precursor to the development
of Master Data Requirements to assist TfNSW in managing our
asset information.

Getting the Planning Phase Right Means Taking


a Whole of Life Approach
Lucio Favotto, AMBoK ID 2057, Extended Abstract

Transport for NSW manages a $101B of State owned assets


which includes:

184,760 Road kilometres in NSW (2009),

12,000 Kilometres of rail track in NSW (2011),

28 owned vessels travelling around 1.3M km per year (2014)


and over,

2,100 buses serving Sydney and Newcastle (2013).

With such a large transport portfolio of assets Transport for NSW


focus in the planning phase has been on the cost and delivery of
the capital acquisition. However, the challenge remains what about
the cost, delivery-risk and the performance of the asset during the
operate/maintain phase. With contemporary experiences in the
Planning phase across a number of transport modes, the Asset
Standards Authoritys Asset Planning Manager will discuss the
importance of understanding the demand, the resulting service
strategies and the asset dependability analysis to meet the
business outcomes. This paper will explore the activities, evidence,
and more importantly relationships that should be considered
to provide justified confidence that the outcome of the planning
phase will be safe, deliverable maintainable and sustainable whilst
delivering the intended business need(s).

Boudewijn Neijens, AMBoK ID 2053, Extended Abstract


ISO 55000 encourages us to assess the value of each intervention
we plan on assets, in order to determine its relevance and priority.
This paper explores and compares various methods of determining
value, and illustrates how to build a value framework.

Selling the Value of Asset Management to Senior


Management
Sandy Dunn, AMBoK ID 2054, Full Paper

When attempting to persuade Senior Managers to make decisions


regarding Asset Management, it is important to be able to articulate
the value that your proposal will bring in business terms, not in
technical terms. And while there is often a temptation to go into lots
of detail and outline exactly what you plan to do, you first need to
tackle the big questions why are you proposing to do this, what
are the benefits of your proposal, what are the potential risks?
In addition, your proposal needs to resonate at an emotional level,
as well as being logical and rational. And most important of all, you
need to talk in a language that senior management understands.

18

Bringing Project Management and Change


Management Together to Build a Collective Intent
Martin Kerr, AMBoK ID 2072, Extended Abstract

A collective intent is about setting a vision in which everyone can


align and aspire to. The difficulty in progressing toward any vision is
the challenge of aligning people from different functions and inspiring
and empowering them to do so. The Asset Management Delivery
Model for example is a foundation for allowing this to happen but it is
challenging for most people because they dont understand how to
build a road map that supports change appetite and change ability.
If Project Management centres on Delivery and Change
Management centres around transition, then what is the common
thread that brings the two together in any context or even industry?
This paper sets out to provide an approach for ordinary people to
drive, deliver and sustain change on the back of Asset Management
principles to build a collective and sustainable culture.

Abstracts
TUESDAY 26 MAY
Big Data need not be Big Confusion
Data Management Concepts to Build
Business Intelligence
Ernst Krauss, AMBoK ID 2073, Full Paper

Those that have been involved in projects, especially large scale


Infrastructure or Industry projects experienced the pain of generating,
controlling, managing and handing over data. Engineering, Business
and Technology information comes in the largest variety of data
formats imaginable. Traditional ways of exchanging and reusing
information involve some variant of having a fleet of persons read
one document and then decide which parts to transcribe to a different
document. Even with modern computer technology, we still rely on
highly skilled people to interpret information and to discern which data
values are important. In todays world of high powered Computers
this seems an incongruous anachronism.
And how do we know which data to collect to finally provide the
information to make informed decisions? Does the volume of data
generated daily in our Organisations represent Asset Intelligence?
A surprising statement about our staggeringly inefficient world comes
from the US and is based on research of the National Institute of
Standards (NIST) who found that 40% of an engineers time is spent
searching for and validating Information! The hypothesis presented is
that Asset Management cannot be successful without understanding
the data required and the structures that enables appropriate analysis
to serve all levels of an Organisation.

The Need for Quality CMMS Data to Support


Budgeting and Life Cycle Management
Johann Taylor & Mark Mackenzie, AMBoK ID 2078,
Extended Abstract

Computerised Maintenance Management Systems such as SAP,


Ellipse, Oracle, JDE, Maximo etc. are applied as the primary drivers
and enabling mechanisms for the overall maintenance effort.
The data and information structures contained within the CMMS
are typically established to enable the routine and scheduled
maintenance effort and capturing of work order information, mostly
in support of cost reporting.
Quite often, data quality (completeness and accuracy) is neglected
during Operational Readiness and in most organisations; these
gaps are not formally closed during the operational phase.
As suggested by the case studies presented, significant
improvements to data can be made even for ageing assets.

Data gaps have a significant impact on the ability of the


organisation to deliver maintenance effectively and safely based
on readily available and accurate information. Furthermore, these
deficiencies limit the extent to which continual improvement and
planning and budgeting can be supported. This has a detrimental
impact on life cycle costs and the value chain of the organisation
in general.
With minor additional effort, much additional value can be obtained
by developing and maintaining this potentially powerful data
source and integrating this into Asset Management Plans provides
the best combination for success. This will support the life cycle
management of equipment and outcomes such as maintenance
optimisation, asset management planning and budgeting, safe
work, reliability improvement, optimal life determination and life
cycle costing and condition management.
Processes, methodologies and tools will be demonstrated in the
presentation at the conference to illustrate how to leverage the
CMMS and Asset Management Plans for optimal business benefit.

Electricity Network Asset Replacement/


Refurbishment Decision Support Using Linear
Platform

Lin Ma, Michael Cholette & Fengfeng Li, AMBoK ID 2079,


Extended Abstract
Replacement/Refurbishment decision support is significant for
service providers of electricity network assets where TNAs are
long-life, critical and linear assets (as opposed to discrete assets).
Replacement/Refurbishment decisions require the consideration
of numerous factors and necessitate high-quality predictions of
the future risks. This study summarises the successful efforts of
researchers at the Queensland University of Technology (QUT)
to develop a decision support framework based on the underlying
methods in QUTs Linear Engineering Asset Renewal tools (LinEAR
platform). A risk-based predictive model is developed to aid
decision makers in TNA replacement and refurbishment decisions
in collaboration with industry experts. This study demonstrates the
feasibility of using the LinEAR platform for decision support, which
enables what-if analysis for different maintenance scenarios.
This study can benefit the evidence-based budgeting, cost/benefit
optimisation and quantitative justification for decisions through
prediction of unplanned maintenance actions.

19

ASSET MANAGEMENT COUNCIL

Abstracts
WEDNESDAY 27 MAY
Conceptual Framework for Public-Private
Partnerships Model for Water Services in South
Africa: Case Studies from Municipalities in the
Limpopo and Gauteng Provinces
Maselaganye Petrus Matji & Cornelius Ruiters,
AMBoK ID 2029, Extended Abstract

This paper presents a framework for public-private partnerships


PPP) in local government water services infrastructure. Water
services infrastructure assets are key to the provision of basic
services. Data were collected from various stakeholders, i.e. water
boards, and private sector institutions. The framework for Public
Private Partnerships (PPP) models comprises three categories, viz.,
state model, hybrid model and private sector model. Each of these
models depends, amongst others, on the funding structure. Case
studies for PPP models were drawn from the Limpopo and Gauteng
provinces in South Africa. The outcome of this research confirmed
that there are successful PPP models for local government water
services infrastructure in South Africa.

halfpage advert.ai 1 5/05/2015 3:55:47 PM

The success of such models depends to a greater extent on a


number of variables such as:
a.

Technical/project risk,

b.

Financial risk,

c.

Contractual risk,

d.

Skills and knowledge transfer,

e.

Roles and responsibilities of state institutions,

f.

Affordability and revenue flows,

g.

Value for money,

h.

Ownership of infrastructure,

i.

Socio-political concerns/issues,

j.

Funds following functions,

k.

Technology and innovation, and

l.

Open and transparent procurement process.

Abstracts
WEDNESDAY 27 MAY
Application of Asset Management Concept
in Open Space Management in Bandung City

Dini Hardilla, Roos Akbar & Pujo Laksono, AMBoK ID 2038,


Full Paper
In Indonesia, especially in Bandung city, the management of cityscale open spaces tends to face heavy challenges. Public gardens
in Bandung, which amounts to around 600 units, are insufficiently
supported by the Gardens and Cemeteries Agency of Bandung
City to provide operational budget, which only possess 10% of the
total operational budget necessary to maintain city open spaces.
One of the implications of this sub-optimal management of public
spaces is the inability to ascertain true potentials and values
that is intrinsic to the asset itself, including the potential revenue.
Responding to the issue of the management of open space, the
application of the concept of asset management can be alternative
for Gardens and Cemeteries Agency of Bandung City. This is a
challenge for local governments to significantly change the asset
management paradigm. By identifying various benefits through
analysing an open spaces potentials through the use of CostBenefit Analysis and Geospatial Analysis, a delta value can be
obtained. Afterwards, it reviews established methods to quantify the
benefits of asset management implementation of open space. Asset
Management Systems (AMS) improves Gardens and Cemeteries
Agency performance of Bandung City in terms of the performance
of their assets while it reduces the Agencys cost for maintenance
and rehabilitation (M&R) using the decision support tools. Asset
management solution also enables the Gardens and Cemeteries
Agency to reinstate the beneficial value of an open space
through maintenance and cooperation or investment between the
government with private sector or citizens.

Downer Rail Managing Data for Efficient


Maintenance Strategy Delivery and Review

Saad Khan, Kevin Prendergast, Luke Basilicata & Richard


Hooper, AMBoK ID 2041, Full Paper
Developing maintenance strategies requires the evaluation of
alternative solutions in terms of complex maintenance criteria.
To assist in the evaluation and decision making, a rapid growth in
information technologies has inspired the deployment and use of
complex technical systems for maintenance decision support and
knowledge discovery. From a business perspective, these systems
lead to the better understanding of problems and their underlying
causes and thereby to more proactive, cost-effective and efficient
maintenance.
The challenge however, lies in an organisations ability to develop
and deploy a set of tightly integrated solutions that allow correct
data acquisition, effective data fusion and analysis and useful
information visualisation through a well-defined information flow.

Building Asset Management Capability


in a Budget-Constrained Organisation
Scott Yates, AMBoK ID 2044, Full Paper

Many organisations are responsible for a large portfolio of


assets, but have extremely restricted operating budgets with
which to manage these assets. In addition, they are often further
constrained in other dimensions, such as the number of personnel
they can employ. Despite these constraints and restrictions, these
organisations may have significant asset management obligations
placed on them by owners, regulators and other stakeholders.
How can such organisations meet both sets of requirements?
This paper compares the circumstances of several different
organisations from different industry sectors to see how they
have responded to this challenge and what opportunities might
still be open to them. Drawing on ISO 55001 as a touchstone for
satisfactory asset management, it discusses:

Building an organisational structure,

Developing workforce competence,

Managing information and documentation,

Integrating planning,

Monitoring and controlling execution.

These comparisons will demonstrate the inherent scalability


of asset management and the need to develop practices and
approaches that are appropriate to the specific context of each
organisation.

The AEO Model Developing a Mature Industry


Delivering Fit for Purpose Assets
Luke Homann, AMBoK ID 2059, Full Paper

The Authorised Engineering Organisation (AEO) framework is


the means by which TfNSW gains the assurance that a minimum
level of required capability exists within its supply chain to deliver
asset life cycle services. As part of a tiered, risk-based assurance
process, ASA provides the baseline assurance of capability using
a maturity model and focusses on organisational capability across
all asset life cycle phases, not on individual resources or projects.
The AEO framework has now been in operation for 18 months and
this paper will explain the TfNSW model the ASA is managing and
seek to provide a synopsis of industry maturity following the initial
implementation and an analysis of maturity rating data gathered
to date. Finally, opportunities to improve both the AEO model and
NSW transport industry capability will be outlined.

This paper details Downer Rails roadmap to integrating and


developing systems and processes to manage its data for efficient
maintenance strategy creation, implementation and review.
The paper also highlights the challenges faced when dealing with
multiple internal and external stakeholders, staged deployment
of systems and the requirement to track dynamic changes.

21

ASSET MANAGEMENT COUNCIL

Courses and Events


Courses and Events

Asset Management Fundamentals


Asset Management Fundamentals
This one-day training course offers a thorough overview of
asset management. Participants identify the principles that
underpin asset management, the organisational tools and
techniques at their disposal, and the opportunities available
to apply these learnings.

Visit the AM Council website


Visit
the AM Council
website
for upcoming
dates for
for
upcoming
dates for
training
courses.
training courses.
Contact Us:
Contact Us:
+61 (3) 9819 2515

Asset Management Plans Intensive


Asset Management Plans Intensive
This one-day training intensive assists participants in
developing an Asset Management Plan for their enterprise.
Participants learn to identify the content of a typical Asset
Management Plan, the benefits of a properly constructed
plan, and how to implement an Asset Management Plan into
their enterprise.

training@amcouncil.com.au
www.amcouncil.com.au
@AMCouncil

The Asset Management Council has 13 chapters across Australia and overseas.
Find out more at www.amcouncil.com.au

Sponsors

ARUP
Morning Tea Sponsor Monday
We are an independent firm of designers,
planners, engineers, consultants and
technical specialists offering a broad
range of professional services. Through
our work we make a positive difference
in the world. Arup came to Australia in
1963 and we now work from seven offices
across four key areas of influence: cities,
connectivity, health, resources. Our desire
to shape a better world ensures our
clients receive smart design ideas with a
social purpose, which will have a positive
influence for current and future generations.
Arup believes that Asset Management is
essential achieving these goals.
Contact: Shane Day
shane-d.day@arup.com

Asset Standards Authority,


Transport for New South Wales

Institute of Quality Asset


Management

Maintenance and Reliability


Engineering Engineering services to
ensure all equipment and systems are
optimised to achieve desired operating
performance

Shutdown Management Effective


planning and management
for shutdowns and associated
maintenance activities

Integrity Management and


Compliance Integrity management
and compliance solutions to keep
facilities and workforces safe and
compliant

Training and Development


Developing and sustaining competent
operational workforce

Maintenance and Support Services


Flexible and responsive maintenance
services and personnel directly to site

Annual Dinner Sponsor


IQ-AM is a private Registered Training
Organisation that specialises in education
and change management for asset
dependent organisations. Our facilitators
and trainers are all qualified trainers and
highly experienced Asset Management
practitioners. Our client base includes
utilities, local and state government
agencies, mining companies, industry
associations, consultants and Asset
Management service providers. We have
developed a curriculum of accredited
workplace training programs that provide
our clients with vertically and horizontally
aligned Asset Management training from
Certificate IV to post-graduate diploma
level. The core curriculum is aligned to the
ISO 5500# series of Asset Management
Standards and is complimented by
awareness training, short courses and
workshops for strategic planning and issues
management for executive teams and
governing bodies. For further information
go to www.iq-am.com.au

Session Sponsor Monday

Contact: Tom Carpenter


ceo@iq-am.com.au

The Asset Standards Authoritys (ASA)


purpose is to make it clearer, simpler
and more attractive to do business with
TfNSW. ASAs critical task is to increase
private sector participation to enable
industry growth and to add more value and
innovation to TfNSWs network. The ASA is
leading the development and strengthening
of TfNSW assurance processes across all
modes. Its focus is to assure Government
that the Transport Cluster is working
within an integrated model to execute
long-term reforms of delivering customerfocussed, cost effective, safe and fit for
purpose assets throughout their life from
investment case through to disposal.

LogiCamms

Contact: Nicholas Berry


Nicholas.Berry@transport.nsw.gov.au

Coffee Cart Sponsor


LogiCamms Asset Performance service
is a specialised offering that assists asset
owners and operators to safely sustain
optimum production and efficiencies at
minimum cost.
Our team of experts across Australia
and New Zealand bring together years
of experience with local and international
operations, focusing on five areas that can
be delivered separately or in parallel:

Contact: Steven Lonton


s.lonton@logicamms.com.au

Lycopodium Asset Management


Water Bottles Sponsor
Lycopodium Asset Management Pty Ltd has
its headquarters in Perth Western Australia
with offices in Brisbane (Queensland) and
Manila (Philippines). We are an engineering
consultancy providing a range of Asset
Management services to clients in the
Petrochemical, Oil & Gas, Mining, Minerals
Processing, Manufacturing and Marine
sectors.Established in 1999, our company
is recognised as a leader in the Asset
Management field. We pride ourselves
on providing practical solutions for our
clients and have significant experience
in re-engineering existing systems for
Brownfield operations as well as developing
and implementing new maintenance
management systems for Greenfield
developments.
Contact: Mark Wellard
mark.wellard@lycopodium.com.au

23

ASSET MANAGEMENT COUNCIL

Sponsors

Exhibitors

Meridium

Teak Yew

ARMS Reliability Engineers

Conference Lounge and


Welcome Function Sponsor

Morning Tea Sponsor Tuesday

Booth 7

As a Corporate Leader you strive to create


value for your stakeholders.

Since 1995, ARMS Reliability has been at


the forefront of proactive asset management
strategies for a range of blue chip companies
throughout the world. These companies
have entrusted ARMS Reliability with
delivering business goals through effective
asset management and improvements in
operational productivity. Through a unique
blend of consulting, education and software
solutions, we provide a one stop shop
service to assist companies in two core
areas: achieving optimal asset performance
and improving problem solving. Our
presence is global, with offices across
North America, Latin America, Europe,
Australia and Africa, our team of engineers
and trainers span the globe. Servicing
a wide range of industries, including
mining, manufacturing, oil and gas, power
generation and utilities, our experience is
diverse and extensive.

Meridium is the global leader in asset


performance management (APM) software
and services for asset-intensive industries.
Meridium increases the availability of
assets, improves safety, optimizes cost
and lowers risk for our global clients in
more than 80 countries with more than
1,200 licensed sites around the world.
Through our unique software developed
in collaboration with our clients, we predict
and prevent asset failures with intelligent
asset strategies. Founded in 1993 and
headquartered in Roanoke, VA (USA),
with offices around the world, Meridium
is the pioneer of APM and continues to
drive innovation, leveraging the data from
sensors, devices, systems and smart
equipment to minimize unplanned events,
incidents and downtime.
Contact: Kris Sidharta
ksidharta@meridium.com

Teak Yew provides independent strategy


advice to support your asset management
decision making and generate long-term
value.
Our Certified Asset Management
Assessors work with you to ensure that
you have a clear line of sight between the
board room and the workshop floor. This
ensures that everyone in your organisation
is aligned towards a shared vision, which is
essential for compliance with ISO 55000
standards.
We offer one-on-one coaching, customised
group workshops and system design and
review for Asset Managers, Senior Executives
and Boards. Our clients include companies
in mining, manufacturing, railways, facilities
management, port operations and other asset
intensive enterprises.

Contact: Michael Moulton


mmoulton@globalreliability.com

Contact: Monique Beedles


mbeedles@teakyew.com

Riva Modeling Systems

Assetic Pty Ltd

Delegate Satchel Sponsor


Rivas Advanced Asset Management
Software Solutions provide a platform which
supports long-range asset management
planning and decision making, by bringing
together your organizations data from
various sources including spatial, work
management and financial systems
Riva allows for the incorporation of your
organizations current and best practices
and integrating them with your corporate
databases, work order systems and
other applications to source the inventory
and condition of assets. Our technology
generates a lifecycle cost and risk profile
for each asset, as well as a capital and
maintenance strategy with prioritization
capabilities. And, it all happens in real time,
so your plan is always current and up to
date for up to 100 years.

24

Contact: Ellen Nyarko


enyarko@rivamodeling.com

Transfield Services Pty Ltd


Principal Sponsor
We provide essential services to our clients
ongoing operations.
Our approach integrates a focus on
optimising performance, integrity and
output of our clients assets to deliver real
business outcomes safely and responsibly,
with a diverse, collaborative and caring
workforce.
We operate in the Defence, Property,
Social, Infrastructure, Resources and
Industrial sectors, and provide Logistics,
Facilities Management, Consulting,
Construction, Operations and Maintenance,
and Well Servicing services.
www.transfieldservices.com
Contact: Nayyar Ehsan
ehsann@transfieldservices.com

Booth 5
Assetic specialises in delivering marketleading strategic asset management solutions
to organisations responsible for managing
large-scale infrastructure, plant and fleet asset
portfolios. Assetics future-focused software
and services deliver accelerated organisational
development through proven processes
and methods. Our award-winning solutions
are applicable to the Government, Water,
Electricity, Transport, Health, Education, Real
Estate, Oil and Gas, and Mining sectors, and
have been implemented by over 130 clients.
Assetic combines deep subject matter
expertise in strategic asset management with
technological innovation. Building on more
than a decade of research data, industry
benchmarks, and tailored industry standard
approaches, Assetic offers rich data and insights
into past and future asset management trends.
Contact: contactus@assetic.com

Exhibitors

Assetivity Pty Ltd

Asset Management Council

Booth 14

Booth 32

Assetivity is an award winning Asset


Management,Maintenance &Reliability
consultingand training organisation,
specialising in improving the performance
and productivityof physical assets and
people.

The Asset Management Council is an


internationally recognized organisation
at the forefront of asset management
knowledge and development. We
provide information and guidance on
asset management across a multitude
of industries and professional roles,
both in Australia and overseas. Our
training courses, technical content, and
membership services act as a platform for
professional development and industry
recognition, and our international affiliations
link our stakeholders to a community whose
knowledge and experience is drawn from
all levels of practice. As Australias leading
body for asset management information,
knowledge, and resources, our objective
is to continually advance and promote the
field of asset management.

We offer practical, results-oriented training,


advice and implementation assistancethat
combines high level strategic thinking with
hands-on coaching and assistance.Our
holistic approach combines sound
engineering principles with business
analysisand people management tools
and techniques to generate tangible and
sustainableorganisational change. In
addition, our specialist focus means that we
are able tobring the highest quality people
and skills to every assignment.
We have teams of full-time permanent
Consultants located in Perth and Brisbane
aswell as an additional team of Associate
Consultants throughout Australia that
we useto supplement the skills of our
permanent staff.
We work throughout Australia and overseas
with many blue-chip Australian andglobal
organisations in the Mining and Mineral
Processing, Oil & Gas, Utilities,Defence,
Transport and Infrastructure sectors. Our
clients include Rio Tinto, BHPBilliton,
Barrick Gold, Newcrest Mining,
Santos, Origin Energy, Horizon Power,
SydneyWater, Public Transport Authority,
Defence Materiel Organisation and
FremantlePorts.
Our training and consulting services
are developed with our clients inmind,
using the latest tools, technologies and
techniques that bring benefits to thosewe
work with.
Contact: Helen Abate
habate@assetivity.com.au

Contact: info@amcouncil.com.au

Bentley Systems International


Limited
Booth 18
Bentley Systems is a leader in full asset
life-cycle management from design,
construct, hand over, operations and
maintenance. With over 3,000 employees in
over 50 offices worldwide, annual revenues
surpassing US$550 million and over
$1billion invested in research, development
and acquisitions.
Bentleys Asset Performance
Managements solution, formerly known
as Ivara, is a recognized world leader for
implementing, verifying and systemizing
asset management strategy within a clients
existing IT environment. Customers have
achieved PAS55/ISO5500 certification
through the adoption of Bentleys solutions
and methodology. Strategies can include
Risk Based Inspection, Corrosion
Inspection, RCM, MTA, RCA etc.

Through the acquisition of Ivara, Bentley


owns RCM2 andthe Aladon Network
(formerly owned by John Moubray)which
is a community of certified reliability
professionals skilled in the delivery of
RCM2, MTA (Maintenance Task Analysis)
and Asset Prioritisation.
Bentley has a large international blue-chip
client base including Shell, Woodside,
Rio Tinto, QGC, Singapore LNG, Tenaga
National, Roy Hill, Vale, Scottish Power,
Arcelor Mittal, Dofasco, Domtar, Agrium and
Oman Refinery.
Contact: Marielle Wallin
Marielle.Wallin@bentley.com

Capability Partners
Booth 16
Established in 1995 asCapability
by Design, Capability Partnersis a
100% Australian owned company that
provides asset management and safety
related engineering services to clients
with complex, high energy physical
assets.Our core competency is the holistic
understanding of risk and its application
to asset management and safety, within a
business framework.We have developed
a unique set of software tools to make
our processes repeatable, efficient and
cost effective. Our approach achieves a
demonstrable balance between cost, risk
and asset performance a cornerstone
of the ISO 55000 Asset Management
Standard.We partner with commercial and
public sector organisations in industries
including defence, oil and gas, utilities and
rail to ensure the safety of use and fitness
of purpose of their assets, throughout their
lifecycle.As acknowledged industry thought
leaders, we bring an innovative approach
to our work, providing effective and
individually tailored solutions to complex
asset management problems.
Contact: Andrew Wise
andrew.wise@capabilitypartners.com.au

25

ASSET MANAGEMENT COUNCIL

Exhibitors

Covaris Pty Ltd


Booth 26 & 27
Covaris is a specialist asset management
engineering consulting group with 15 years
of delivering genuine value to clients in
Australia, New Zealand and throughout the
world.
Led by Dr Bob Platfoot, Covaris mission
remains unchanged in assisting clients to
improve through a more effective use of its
capital base and to support personal growth
through learning.
Covaris values truth in analysis,
confidentiality, research and personal
respect in all their projects.
Covaris can support your business by
delivering services in the following areas:

Asset Management

Maintenance Management

Reliability Engineering

Education.

Geomatic Technologies

K2 Technology Pty Ltd

Booth 30

Booth 13

Geomatic Technologies (GT) is a


recognised leader in advanced mobile
and spatial technologies and is among
Australias leading providers of IT integrated
solutions and services. GTs solutions
portfolio includes solutions and services
for mobile workforce management, asset
capture and inspection, web mapping
(including address validation and geocoding
services) and solutions for data access,
data management and data distribution.
GT has a long and successful track record
supporting asset management activities
in sectors that include government,
transportation, water and power, and
telecommunications.

K2 Technology is an Engineering
Consultancy which has been operating
for more than 13 years specialising in
Asset Management Services, Engineering,
and Technical Support for industry. K2
provides experienced, professional staff
and integrated multi-discipline teams
using ISO 9001:2008 certified systems
and capable of delivering engineering
and technical solutions to our clients at all
phases of asset life. Between our Perth,
Brisbane and Singapore offices K2 has a
large team of technical personnel covering,
engineering, reliability, maintenance, supply
chain, operations, integrity management
and all supporting areas including our ADS
group who specialise in the development
and implementation of bespoke database
systems for our clients. Our proprietary
ADAMTM system which is a web based
system we use to build, review and analyse
asset data gives us the ability to deliver
services anywhere in the world and the
TagManTM is the cutting-edge touchscreen Equipment Verification Tool which
is widely used by our clients in the facility
management and resource industry. All
K2 services are structured, resourced
and managed to ensure we deliver fit for
purpose solutions in accordance with our
clients requirements. One of the notable
achievements in 2013 was winning the Gold
Asset Management Award and Engineers
Australia Nominee Award from the Asset
Management Council on the successful
completion of Woodsides NR2 Production
Readiness project. In 2014 K2 will be
offering a new capability Strategic Asset
Management. Services include ISO 5500
auditing and implementation, due diligence,
strategy development and review and
lifecycle management.

Contact: Emma Liquorish


eliquorish@geomatic.com.au

Contact: Robin Platfoot


r.platfoot@covaris.com.au

GHD Pty Ltd


Booth 12

Our product range includes our class


leading intelligent camera based integrated
asset monitoring system.

GHD is one of the worlds leading


professional services companies operating
in the global markets of water, energy
and resources, environment, property and
buildings, and transportation. We provide
engineering, architecture, environmental
and construction services to private and
public sector clients. GHD is recognised
as being in the forefront of asset and
facilities management globally and for
its commitment to innovation, safety and
sustainable development. We care for the
wellbeing of our people, communities and
the environments in which we operate.
As a member of the World Business
Council for Sustainable Development,
GHD operates under a Practice Quality
Management System, ISO 9001:2008 and
an Environmental Management System,
ISO 14001:2004 which are certified by
Lloyds Register Quality Assurance.

Contact: David Gold


david.gold@dematec.com.au

Contact: Farshad Ibrahimi


Farshad.Ibrahimi@ghd.com.au

Critical Asset Protection


Booth 11
Critical Asset Protection Pty Ltd is a product
based organisation that develops and
integrates high level innovative equipment
used to protect and maintain critical capital
assets.
Our solutions deliver significant operational
savings and reduced exposure to risk, while
building a valuable asset health data profile
on key assets.

26

For office locations and contact details


please see our website.
Contact: Craig Mair
craig.mair@k2techno.com.au

Exhibitors

IBM
Booth 17
IBM is a global technology and innovation
company that stands for progress. For more
than a century, the company has focused
on helping build a smarter planet. With
operations in over 170 countries, IBMers
around the world invent and apply software,
hardware, business consulting, and
technology services to help forward-thinking
enterprises, institutions and people solve
their most complex problems.
In Australia, IBM has been operating for
over eighty years and has significantly
invested in the local economy. With natural
resources, digital transformation, and
sustainable cities at the forefront of the
national agenda, IBMs global expertise and
innovation is helping Australia compete in
the world economy.
Contact: Lisa Noble
lisanobl@au1.ibm.com

Meridium

OMCS International
Booth 4
OMCS Asset Performance Management
OMCS International is a leading provider
of Asset Performance Management (APM)
solutions for businesses that depend on
the reliable operation and performance
of their assets. At OMCS International we
understand the importance of a cultural shift
towards reliability from repair in order to
instigate long term, positive change.
Our Asset Performance Management
approach is based on Reliability
Centered Maintenance (RCM), but
builds on what you already know or
what manufacturers (OEM) recommend.
The foundation of our program is PM
Optimisation (PMO2000) and offers a
suite of Asset Performance Management
(APM) modules such as Enterprise Data
Analytics and Investigation Management
or FRACAS that leverage off this. The
PMO2000 process has been proven
to deliver a more tailored and effective
maintenance program at up to one sixth of
the time and cost as a standard Reliability
Centered Maintenance (RCM) analysis
would.
Contact: Catherine Ryan
catherine@omcsinternational.com

Booth 6
Meridium is the global leader in asset
performance management (APM) software
and services for asset-intensive industries.
Meridium increases the availability of
assets, improves safety, optimizes cost
and lowers risk for our global clients in
more than 80 countries with more than
1,200 licensed sites around the world.
Through our unique software developed
in collaboration with our clients, we predict
and prevent asset failures with intelligent
asset strategies. Founded in 1993 and
headquartered in Roanoke, VA (USA),
with offices around the world, Meridium
is the pioneer of APM and continues to
drive innovation, leveraging the data from
sensors, devices, systems and smart
equipment to minimize unplanned events,
incidents and downtime.
Contact: Samuel Gapic
sgapic@meridium.com

Ramco Systems
Booth 3
Ramco Systems is part of the USD 1 Billion
diversified conglomerate, the Ramco Group
of companies. Ramco Systems is a rapidly
growing cloud enterprise software company
focused on providing multi-tenanted
enterprise software to corporates in the
area of ERP, Asset Management (EAM),
HCM and Payroll, and M&E MRO for
Aviation, with Mobile first philosophy and
In-memory based Planning and
Optimization engine. Headquartered in
Chennai (India), the company has 20
offices spread across India, Americas,
Europe, Australia, Middle East,
South Africa and APAC.

Ramco EAM leverages cloud, mobility


and analytics and delivers the Power of
One, thus eliminating the need to buy,
integrate and maintain multiple systems.
Ramcos focus on innovations in usability,
context-awareness and mobility apart from
comprehensive set of functionality has
enabled smooth transitions possible for
customers. The solution has been trusted
by many from Power Plants to Airlines,
from Process Plants to Real Estate, from
City Transport to Wind Energy, and from
Governments to Airports.
Contact: Rajeev Singh
RajeevSingh@ramco.com

Riva Modeling Systems


Booth 24
Rivas Advanced Asset Management
Software Solutions provide a platform which
supports long-range asset management
planning and decision making, by bringing
together your organizations data from
various sources including spatial, work
management and financial systems
Riva allows for the incorporation of your
organizations current and best practices
and integrating them with your corporate
databases, work order systems and
other applications to source the inventory
and condition of assets. Our technology
generates a lifecycle cost and risk profile
for each asset, as well as a capital and
maintenance strategy with prioritization
capabilities. And, it all happens in real time,
so your plan is always current and up to
date for up to 100 years.
Contact: Ellen Nyarko
enyarko@rivamodeling.com

27

ASSET MANAGEMENT COUNCIL

Exhibitors

SAP
Booth 22 & 23
As the market leader in enterprise
application software, SAP is at the centre of
todays business and technology revolution.
Our innovations enable more than 291,000
customers worldwide to work together more
efficiently and use business insight more
effectively.
SAP helps organizations of all sizes and
industries overcome the complexities that
plague our businesses, our jobs, and our
lives. From back office to boardroom,
warehouse to storefront, desktop to mobile
device SAP empowers people and
organisations to operate profitably, adapt
continuously, and grow sustainably. With
Run Simple as our operating principle,
SAPs nearly 75,000 employees focus on a
singular purpose that inspires us every day:
To help the world run better and improve
peoples lives.
Contact: Jadanne Dare
jadanne.dare@sap.com

SmartAsset Software
Booth 19
SmartAsset Software Pty Ltdis the author
and owner of a new generation Enterprise
Asset Management software product
called SmartAsset. SmartAssetis a new
generation, comprehensive enterprise asset
management application that enables asset
owners to better manage and maintain their
plant, facilities and equipment. Utilising
Microsoft .NET SmartAsset not only
provides rich functionality, it extends the
user interface to allow deployment options
including both the traditional graphical user
interface (GUI) and browser style interfaces
that allows internet/intranet/wireless
deployment including an application service
provider option for those customers wishing
to minimise their IT investment. SmartAsset
provides four deployment options. The
focus of those deployment options is
theOffice Deployment Capability (ODC),
which offers an extension to MS Office

28

products, whereby Asset Management


functionality is embedded within them.
This deployment option leverages existing
user familiarity and deploys functionality
from within Excel, Outlook and Projects
offering significant advantages and savings
in relation to user acceptance, training
and deployment.This functionality can
also be used as an overlay front-end to
complementSAP. Other deployment
functions are SmartClient Deployment
Capability (SDC), which provides the
rich GUI interface,Browser Deployment
Capability (BDC)offers access from any
browser connected to the internet.Mobile
Deployment Capability (MDC)offers
access from the field.
Contact: Shane Burquest
shane.burquest@theonlineworkshop.com

Teak Yew

Transfield Services Pty Ltd


Booth 20 & 21
We provide essential services to our clients
ongoing operations.
Our approach integrates a focus on
optimising performance, integrity and output
of our clients assets to deliver real business
outcomes safely and responsibly, with a
diverse, collaborative and caring workforce.
We operate in the Defence, Property,
Social, Infrastructure, Resources and
Industrial sectors, and provide Logistics,
Facilities Management, Consulting,
Construction, Operations and Maintenance,
and Well Servicing services.
www.transfieldservices.com
Contact: Nayyar Ehsan
ehsann@transfieldservices.com

Booth 28
Teak Yewprovides independent strategy
advice to support your asset management
decision making and generate long-term
value.
Our Certified Asset Management
Assessorswork withyouto ensure that
you have a clear line of sight between the
board room and the workshop floor. This
ensures thateveryone in your organisation
is aligned towards a shared vision, whichis
essential for compliance with ISO 55000
standards.
We offer one-on-one coaching, customised
group workshops and system design
and review for Asset Managers, Senior
Executives and Boards. Our clients include
companies in mining, manufacturing,
railways, facilities management, port
operations and other asset intensive
enterprises.
Contact: Monique Beedles
mbeedles@teakyew.com

Vesta Partners
Booth 25
Vesta Partners provides its customers with
industry best practices in business process,
brought to life through proven Enterprise
Asset Management (EAM) technology
applications. Vestas mission is to deliver the
highest quality, most efficient maintenance
process and technology consulting
solutions to our clients. Our real world
experiences and practical solutions deliver
results that directly translate into efficiency
improvements and real cost savings. OUR
ASSET MANAGEMENT SERVICES
ISO55000 Alignment Asset Management
Policy, Objectives & Strategic Plans
Leadership & Change Management Asset
Management Assessments Maintenance
& Reliability Assessments Operational
Readiness Activities Asset Management
Plan Development Compliance & Statutory
Reporting Work Management Capability
Embedment History Analysis & Defect
Elimination Master Data Standards,
Cleansing & Governance VESTA ALSO
OFFERS SAP EAM Solutions Technical
Services Software Products
Contact: Tony Brand
tbrand@vestapartners.com

Exhibitor List
Booth Organisation

Booth Organisation

Booth Organisation

Vesta Partners

Covaris Pty

Teak Yew

Ramco Systems

14 Assetivity

OMCS International

16

Assetic

17 IBM

Meridium

18

Bentley Systems

30

Geomatic Technologies

ARMS Reliability

19

SmartAsset Software

32

AM Council Meeting Point

11

Critical Asset Protection

Transfield Services Pty

33

AMPEAK Registration

12

GHD Pty

SAP

13 K2

Capability Partners

Riva Modeling Systems

29

ASSET MANAGEMENT COUNCIL

Sydney Showground Sydney Olympic Park Site Map

Welcome BBQ
Function Skydeck

Entrance for
Welcome Function
Via Gate D

Showground Rd

AMPEAK
Conference
2015 Hall 5

Riverina Ave

Olympic Park Train Station

30

AMPEAK Enquiries
T: 03 9819 2515
E: training@amcouncil.com.au
@AssetAntics

C O N N E C T S U P P O R T P R O M O T E E D U C AT E N E T W O R K D E V E L O P L E A R N

ASSET MANAGEMENT COUNCIL

Partnering Organisations

OFFICE USE ONLY


UID:

Received:
Inv/Rcpt:

Registration Form
Registering Yourself?
a. Register online, www.amcouncil.com.au

Registering Someone Else?


Please complete a registration form for each individual you are
registering and return the form/s by email/fax as indicated on the form.

b. Return the registration form by email/fax with your payment as


indicated on the form.

When completing the form:

Please note: Only individual participants can register themselves


online. Registering on someones behalf must be done by paper.

Please type or use BLOCK CAPITALS

Cheques and bank drafts are to be made payable to the


Asset Management Council Ltd in Australian dollars

Retain a copy of this form for your future reference.

All prices include GST.

DELEGATE INFORMATION
Title:

First Name:

Family Name:

Postcode:

Country:

Position:
Company Name:
Postal Address:
City:
Telephone:

Facsimile:

Email of Participant:
Special Dietary Requirements (please detail):

Personal Detail on Delegate List:

Name, Organisation and Email

Name and Organisation

Please do not include me

PAYMENT DETAILS
Payment by EFT/cheque/bank draft/purchase order
EFT Info: BSB: 633-000 Account Number: 139147284 Account Name: Asset Management Council Ltd
Swift code: bendau3B
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SUMMARY OF PAYMENT AND REGISTRATION DETAILS (Refer to prices overleaf)


Registration Type If indv. Day/s, please specify:
Workshop Please specify one:

W1

W2

W3

W4

SV

Payment for accompanying spouse or partner:

Payment for additional USBs of proceedings:

Payment for additional Social Function Tickets:

$
TOTAL

Cancellation policy:

Please return your completed form via:

95% refund by 30/03/15, 70% by 27/04/15. No refund thereafter.

Email: AMPEAK@amcouncil.com.au

Registrations may be transferred at any time to another person.

Fax: +61 (0)3 9819 2615

Asset Management Council Ltd

Mail: Asset Management Council,

ABN 15 141 532 747

PO Box 2249, Hawthorn VIC 3122 Australia

ASSET MANAGEMENT COUNCIL

Registration Prices
Non-member
Full Conference Attendance Includes

Member

Student*
$225

Full Conference

$2619

$2369

Payment before April 30th

$2465

$2205

Presenter

$2097

$1847

Presenter with payment before April 30th

$1944

$1684

One day only

$921

$791

$85

Two days

$1841

$1581

$170

Three days

$2752

$2372

$255

W1

W1, W2, W3

W1, W2, W3

$979

$814

attendance at all sessions on Monday,


Tuesday, & Wednesday, lunches and
refreshments, a USB of proceedings, Sunday
Welcome Function at Skydeck, entrance to the
Exhibition, YAMP Networking Evening, Annual
Dinner and Farewell Drinks.

Day Registration
Includes attendance at all sessions, lunch and
refreshment breaks on the day of registration
and entrance to the Exhibition.
Please specify which day/s in the payment
summary overleaf.

Workshops
Please indicate which workshop you will be
attending in the payment summary overleaf.

Leading Innovation in Asset Management


W2
Development of Asset Management
Objectives within a Strategic Asset
Management Plan
W3
Asset Management Fundamentals
W4 Two Day Workshop
Coaching and Mentoring for Technical

W4

W4
$2250

W4
$1950

$1620

Leaders

Site Visits (SV)


Australian Nuclear Science and Technology
Organisation & Ausgrids new substation at
Belmore Park

$90

$70

$583

$473

Three-day Partner Program


Three-day tour includes Welcome Function,
YAMP Networking Evening, Annual Dinner and
Farewell Drinks.
Individual days can be bought (See below)
Partner name for registration badge:

Additional Tickets
Social function tickets are included in the Full
Conference Registration fee and the three-day
Partner Program fee, as detailed above.
Please Note: Individual days for the Partner
Program do not include the social functions but
can be bought separately.

Welcome Function (Sun)

$82 per ticket

YAMP Networking (Mon)

$50 per ticket

Annual Dinner & Awards (Tue)

$194 per ticket

Farewell Function (Wed)

$50 per ticket

Partner Program (per day)

$205 per ticket

Additional USB

Early Bird Member

$ 90 each

Please summarise your choices and payments overleaf.

Please return your completed form via:

*Only available to Asset Management Council Student


Member

Email: AMPEAK@amcouncil.com.au
Fax: +61 (0)3 9819 2615
Mail: Asset Management Council,
PO Box 2249, Hawthorn VIC 3122 Australia