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MyID Kiosk User Guide

Version Number 1.0

Copyright Dubai eGovernment Department. 2014. All rights reserved.


No Part of this work may be reproduced or transmitted in any form or by any means, electronic, manual,
photocopying, recording or by any information storage and retrieval system, without prior written
permission of Dubai eGovernment Department.

Table of Contents

Introduction ..................................................................................................................................... 3
1.
Registration Requirements & Prerequisites for online registration.................................... 3
2.
Reset Emirates Card PIN Number........................................................................................ 4
3.
MyID Kiosk Registration process ......................................................................................... 5
4.
Login Using User Name and Password .............................................................................. 10
5.
Forgot MyID Username .................................................................................................... 14
6.
Forgot Password ............................................................................................................... 16
7.
Enable Account .................................................................................................................. 20
8.
Edit Account Details .......................................................................................................... 22
9.
Update From EIDA Card..................................................................................................... 27
10.
Disable Account ................................................................................................................. 31

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Introduction
This is the user manual of MyID user registration process through the Kiosks,
MyID Service provided by Dubai Smart Government enables users to have single
sign on to the Online Services of Government Department using one identity.

MyID Services provides a unified and secure electronic identity that allows clients
to access all online services provided by Government Department in Dubai
through smartphone or over the Internet with one login, taking in advantage of
the Emirates ID Card as the official document approved in the UAE to verify the
personalities of individuals, and because its electronic chip contains data about
its holder, DSG has launched MyID in coordination with EIDA.

1. Registration Requirements & Prerequisites for online registration


In order to register in MyID Registration Kiosk, users should make sure that
below are available:
Emirates National ID
Emirates ID Card Reader
Emirates ID PIN number
If users dont know Emirates ID PIN code, then users should reset their ID PIN
using Reset PIN feature in the kiosks or through EIDA Kiosks. Please visit our
website https://myid.dubai.gov.ae for Kiosks' locations.

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2. Reset Emirates Card PIN Number


In order to start, user should rest his Emirates ID Card PIN code that is usually
distributed to customer by EIDA when new Emirates ID card is issued.
2.1 Click on RESET PIN button

2.2 Enter new PIN with four digits and confirm the New PIN
2.3 Then click on Update to reset Emirates ID PIN Code.

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2.4 The User will be asked to enter any of the registered Fingers on the
Fingerprint Reader

2.5 Confirmation Message will be shown to the user.

3. MyID Kiosk Registration process


3.1 New User Registration: Select the preferred language Arabic or English

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3.2 Click on No, register now since you are a new user

3.3 Click on Yes if you have the Emirates ID Card PIN code or you should click
on No to reset the PIN code as explained above in point 1.

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3.4 Insert Emirates ID in the kiosk card reader before moving forward as shown
below and then click on next.

3.5 Your personal details will appear as read only mode. You will be viewing
below data:
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Full Name

Gender

Marital Status

IDN

Date of Birth

Nationality

Card Number

Issue Date

Expiry Date

Passport No.

Residency No.

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3.6 Click on Next, then go to the next tab Account Details. Insert your account
details (Kindly not that fields with asterisks are mandatory):
*User Name
*Password
*Email
*Confirm Password
*Confirm email
*Mobile
*Emirates ID PIN

3.7 To activate your account. You will receive activation code via SMS, please
enter activation code in the below field.

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3.8 After entering the Activation code and when user account is activated
successfully in MyID, user will get below congratulation window.

4. Login Using User Name and Password


4.1 Go to Home Page and select the preferred language Arabic or English

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4.2 Click on Yes since you are registered

4.3 Click on Login button to go to the authintication page as shown below

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4.4 User can login using either:

User Name and password

User should enter MyID user name and password and click on LOGIN

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OR

Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader

Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account

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5. Forgot MyID Username


5.1 Go to Home Page and select the preferred language Arabic or English

5.2 Click on Yes since you are registered

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5.3 Click on Forget Username button

Below window will appear for user with below fields:

IDN

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Email

And finally choose to send the user name to a mobile or email address, then click
send.
User will receive new user name on either registered mobile phone or email
address or both.(if both have been marked)

6. Forgot Password
6.1 Go to Home Page and select the preferred language Arabic or English

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6.2 Click on Yes since you are registered

6.3 After that click on Forgot Password

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6.4 Forget Password window will appear with below fields:


-

New Password

Confirm Password

6.5 Then click on Reset Password button, Please make sure that the Emirates
ID Card is in the Card Reader.

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6.6 Enter PIN code and then click on Reset Password .

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7. Enable Account
7.1 In order to enable account, Go to Home Page and select the preferred
language Arabic or English

7.2 Click on Yes since you are registered

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7.3 After that click on Enable Account

7.4 Make sure the Emirates ID Card is in the Card Reader, then click on Enable
Account button.

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7.5 After that enter PIN Code to enable account, then click on Enable Account
button

8. Edit Account Details


8.1 To edit account details, Go to Home Page and select the preferred language
Arabic or English

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8.2 Click on Yes since you are registered

8.3 Click on Login button to go to the authintication page as shown below

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8.4 User can login using either:

User Name and password

User should enter MyID user name and password and click on LOGIN

OR

Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader

Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account

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8.5 Personal details will be available to the user as read only.


8.6 To edit account details, user should click on Edit Account Information button

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8.7 User will be able to edit account details such as:


- Username
- Password
- Confirm password
- Email
- Mobile

After that, user will click on Update button, to update account details.

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9. Update From EIDA Card


9.1 In order to update Personal details from Emirates ID card, Go to Home Page
and select the preferred language Arabic or English

9.2 Click on Yes since you are registered

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9.3 Click on Login button to go to the authintication page as shown below

9.4 User can login using either:

User Name and password

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User should enter MyID user name and password and click on LOGIN

OR

Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader

Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account

9.5 Personal details will be available to the user as read only.


Then click on Modify from ID Card button to update latest personal details from
EIDA card. (Make sure to insert Emirates ID card in the card reader )

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9.6 User Account details will be updates successfully.

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10. Disable Account


10.1 In order to disable account, Go to Home Page and select the preferred
language Arabic or English

10.2

Click on Yes since you are registered

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10.3

Click on Login button to go to the authintication page as shown below

10.4

User can login using either:

User Name and password

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User should enter MyID user name and password and click on LOGIN

OR

Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader

Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account

10.5
10.6

Personal details will be available to the user as read only.


Click on Disable Account button in order to disable MYID account.

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