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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.

Confidential

TECHNICAL PROPOSAL
FOR

VEHICLE TRACKING AND MANAGEMENT SYSTEM FOR


ODISHA STATE TRANSPORT CORPORATION

Submitted by

UL Technology Solutions Pvt. Ltd.


(Subsidiary of Uralungal Labour Contract Co-Operative Society Ltd.)
5th Floor, Amstor Annex, Technopark, Trivandrum, Kerala, Pin: 695581
www.ults.in | sales@ults.in | +91 471 2700135

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Disclaimer
ULTS Statement of Confidentiality and Exceptions
The contents of this document shall remain the confidential property of ULTS and may not
be communicated to any other party without the prior written approval of ULTS. This
document must not be reproduced in whole or in part. It must not be used other than for
evaluation purposes only, except with the prior written consent of ULTS and then only on
condition that ULTS and any other copyright notices are included in such reproduction. No
information as to the contents or subject matter of this proposal or any part shall be given
or communicated in any manner whatsoever to any third party without the prior written
consent of ULTS
The furnishing of this document is subject to contract and shall not be construed as an
offer or as constituting a binding agreement on the part of ULTS to enter into any
relationship. ULTS provides this document as guidance only to estimate costs and timescales of the predicted delivery project. This will be subject to confirmation prior to any
contractual or delivery commitment by ULTS.
ULTS warrants that to the best of its knowledge those who prepared this response have
taken all reasonable care in preparing it and believe its contents to be true as at the date
of this document. ULTS cannot however warrant the truth of matters outside of its control
and accordingly does not warrant the truth of all statements set out in this document to
extent that such statements derive from facts and matters supplied by other persons to
ULTS. The statements in this document are qualified accordingly.

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

About ULTS
UL Technology Solutions is a leading IT/ITES Solution provider for both Public and Private
Enterprises. The Company provides support to organizations and help them to solve high
impact challenges in their pursuit to achieve operational excellence. ULTS offers a unique
mix of traditional values and modern technological insights in its services and offers to
formulate and implement comprehensive solutions for its clients. The main focus of the
Company is on delivering IT based solutions for the Health, Transport Sector, Egovernance

and

Utilities.

The

Company

is

also

actively

involved

in

providing

comprehensive geospatial solutions.


ULTS is promoted by Uralungal Labour Contract Co-Operative Society Ltd. (ULCCS Ltd.),
a 90 years old Co-operative giant in the civil construction domain. It would not be
inappropriate to mention that ULCCS has made a mark of its own and is endowed with
recognition by none other than the United Nations for its excellent work culture. The
Society has also had the good fortune of being associated with the United Nations
Development Programme (UNDP).

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Contents
1.

General Information ............................................................................................. 6

2.

Project Objectives ................................................................................................ 6

3.

Project Approach Plan ........................................................................................... 7

4.

Total Scope of Work involved in the Project ............................................................. 7

4.1.

VTMS System Overview ...................................................................................... 8

4.2.

General Introduction............................................................................................. 8

4.3.

Vehicle Tracking Application Software ..................................................................... 8

4.4.

Datacenter and Centralized Database ..................................................................... 9

4.5.

Emergency Response System (ERS) ....................................................................... 9

5.

Technical Details and Solution Architecture .............................................................. 9

5.1.

Application Solution Architecture ............................................................................ 9

5.2.

Application Front-end ......................................................................................... 10

5.3.

Tracking ............................................................................................................ 10

5.4.

Web Reports...................................................................................................... 10

5.5.

MAP Engine ....................................................................................................... 10

5.6.

User Management .............................................................................................. 10

5.7.

Vehicle Management........................................................................................... 10

5.8.

Route/Schedule Management .............................................................................. 11

5.9.

MIS Reports ...................................................................................................... 11

5.10.

Geo-Fencing ...................................................................................................... 11

5.11.

Application Backend ........................................................................................... 11

5.12.

Scheduled Reports ............................................................................................. 11

5.13.

MIS Generation .................................................................................................. 11

5.14.

Application Database .......................................................................................... 11

5.15.

Data Process Engine ........................................................................................... 11

5.16.

Vehicle Fitting .................................................................................................... 12

5.17.

Communication server ........................................................................................ 13

5.18.

Application Security Controls ............................................................................... 13

5.19.

The web application security controls .................................................................... 13

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

5.20.

The Architecture of the system ............................................................................ 15

5.21.

MIS Reports ...................................................................................................... 15

5.22.

Project Team Structure & Deployment Plan ......................................................... 16

5.22.1. Project Monitoring Team ..................................................................................... 16


5.22.2. Project Management Team .................................................................................. 16
5.22.3. Design Development Team .................................................................................. 17
5.22.4. Operation and Maintenance Team ........................................................................ 17
5.22.5. Solutions / Products VTMS Project ..................................................................... 18
5.22.6. User friendliness ................................................................................................ 18
5.22.7. Response Time .................................................................................................. 18
5.22.8. Security ............................................................................................................ 18
5.22.9. Technical Support .............................................................................................. 19
5.22.10.

Key Project Milestones / Deliverables .............................................................. 19

5.22.11.

Key Implementation Objectives ...................................................................... 20

5.22.12.

Key Deliverables ........................................................................................... 20

5.22.13.

Manpower Deployment plan ........................................................................... 20

5.22.14.

Provision of Resources .................................................................................. 21

5.23.

Operation &Maintenance Strategy, Technical Support and PMU ................................ 21

5.23.1. Operation and Maintenance Team Application Software ........................................... 21


5.23.2. Central Computer Cell ......................................................................................... 22
5.23.3. Backup and Media Management ........................................................................... 22
5.23.4. Database Administration ..................................................................................... 23
5.23.5. Maintenance and Support Plan ............................................................................. 23
5.23.6. Application Maintenance and Support ................................................................... 24
5.23.7. Post-implementation Application Support .............................................................. 25
6.

Conclusion ........................................................................................................ 26

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

1. General Information
A business transformation program coupled with large scale IT modernization is needed
to alleviate many of the above issues and help an enterprise take its business to the next
level. With the ever increasing speed of commerce, freight forwarders and other
transportation players are rapidly rolling out large business transformation programs to
bring more agility and better control over their business. A significant investment of time
and money is needed and on razor thin margins that logistics companies make, it is
extremely critical that the program doesn't wind up becoming just a money draining
engine. Today's competitive business environment demands higher degree of commitment
from the management towards its stakeholders. Newer and more efficient ways of
conducting business are the key to success and this demands the right strategic direction
and speed of execution. We had developed a world-class business consulting model to
ignite technology-led transformation for enterprises. The ability to adapt to change is what
separates successful transportation and logistics companies from the competition.
Successful providers constantly bring new offerings to market, promptly respond to
customer demand, and quickly adapt IT landscapes to changing business requirements.
Our team is led by senior consultants with extensive experience in business strategy
development. Organized around business verticals, such as banking, retail and telecom,
these consultants and their teams ensure that our solutions are enriched with all the
advantages that deep domain expertise brings.

2. Project Objectives

To improve the capability in managing the entire public transport system more
efficiently, safely with a Commuter-friendly approach by introducing real time
monitoring and tracking of the fleet, information to passengers at bus terminus and
bus-stops.

To improve the reliability of OSRTC services through effective Operations, Travel


Demand Management measures and Emergency Response System and reduction
in the waiting time of its passengers and those who arrive at bus stands to receive
passengers.

To provide real time information and dynamic fleet management & Operation
Control Room (OCR) and Datacenter (DC) based in OSRTC central office.

Computer terminals with connectivity are proposed at divisions and depots for
management of system at respective levels.

Integrate ETM machines with Datacenter for one click information on sales (OSRTC
have to give the API of ETM machine)

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

To manage the entire transport buses and their timing schedules, Arrival and
departures in each bus terminals and depots.

Report generation and statistics solution for generating daily reports.

3. Project Approach Plan


ULTS with their domain expertise have worked out modernization and upgrade plan of
OSRTCs Bus Transport Fleet by implementing GPS based VTMS system, Integrating
Electronics Ticketing Solution in all in one solution manner. The implementation has been
proposed as

GPS based VTMS system for fleet of OSRTC.

Integration of existing Electronic Ticketing machine Solutions to VTMS platform.

Call center.

The approach plan details have been described in succeeding sections with complete
technical description, architecture, application detailing, system block diagram, security
and authentication, implementation plans, milestones and deliverables.

4. Total Scope of Work involved in the Project

To set up Centralized datacenter connecting all fleets Using GPS and GPRS
based VTS.

Procure and install one VMU Device per bus as per the specifications
required Undertake maintenance, removal, repair, replacement, shifting and
other incidental activities relating to the GPS Devices.

Provide SIM cards and GPRS connectivity between GPS Devices and Data
Centre.

Datacenter setup at the head office of OSRTC with centralized database


management System.

Geofencing of Bus Stops (Up to Super-fast Stops), Depot and other POIs.

MIS Reports and Management system for following activities

To provide Trip Scheduling and Fleet efficiency Management.

To provide All MIS reports for following day today activities.

Trip wise Collection and Performance.

Driver Performance.

Passengers feedback in public area of web based solution.

Optional rescheduling of trips and buses

Depot wise performance management

Web based reports on the GPS devices in terms of continuity, data accuracy,
reliability and completeness

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Average/Mileage Calculation.

Manage and monitor SLA with GPRS service provider.

Confidential

We will provide the following hardware on each bus:

Vehicle Mounted GPS Unit (VMU) 1 No

SIM card for GPRS connectivity 1 No

The above activities would require deployment of field staff to co-ordinate between the various
stake holders to ensure availability of system as per an agreed service levels. The field staff would
carry out periodic checks/field surveys of the GPS to monitor performance/record deviations in
performance.

4.1.

VTMS System Overview

The proposed VTMS will primarily consist of the components as detailed below

GPS device / Vehicle Mounted Unit

Back-end server side application

Web based Front End to Monitor/Manage whole operations.

4.2.

General Introduction

The technology is a combination of GPS, GPRS, GIS and Web. A chip in the GPS Device continuously
computes the Latitude and Longitude position. The Device transmits the Position data via GPRS to the
datacenter (DC).In the datacenter (DC), the data is processed by the VTMS application and
Map Servers display the position accurately on a map. The same application will display the
data at the Operations Control Room (OCR) of OSRTC and provide users with control to manage
the entire fleet

4.3.

Vehicle Tracking Application Software

We shall, within one two weeks from the signing of the contract, prepare and submit to
OSRTC the System Requirement Specifications (SRS) based on the scope of this project
for OSRTC.

Process flows, System Architecture, User interface details (Fields, Screens)

List and Details of Reports (Layout, Fields), Implementation & Training Plan

Vehicle Mounted Unit Hardware details (GPS)

Intelligent Dashboard for Reporting and Monitoring function

SRS would be submitted to OSRTC for its review and sign-off. The OSRTC shall review the
SRS submitted and communicate its approval / comments / suggestions. We shall examine
the comments / suggestions if any, and incorporate the same in SRS within 7 days. The
SRS once approved as per process above, shall form the basis for development of the

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

various application/modules. We will provide the training to the identified OSRTC official
on the train the trainer concept for the VTMS solution being implemented.

4.4.

Datacenter and Centralized Database

The connectivity will establish to the Centralized Control Room located at ULTS for
monitoring entire fleets and managing the operations. From this main datacenter all the
activities can be monitored and managed using centralized database management system
and real-time monitoring system.

4.5.

Emergency Response System (ERS)

Our software supports the responders for quick and efficient emergency care during the
accidental emergency situation. GIS based Emergency Response Management and
Information. System is proposed for trouble free reaching out for ambulances and fire
vehicles during emergencies.

5. Technical Details and Solution Architecture


5.1.

Application Solution Architecture

The logical architecture of the proposed application is as depicted below. Its a layered
architecture with application front-end layer on the top.

Implementation of GPS based Fleet Management System in OSRTC

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

5.2.

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Application Front-end

This layer provides the communication channel for the user. User will have two ways of
communicating with the system. As shown in System Functional Diagram above, users
can communicate with system using WEB and Control Centre in OSRTC.

5.3.

Tracking

Live tracking, historical track, route review for single or multiple vehicles on Map give the
location of the vehicle with time stamp and speed parameters. This feature is used to
identify the bunching of buses in particular area.

5.4.

Web Reports

End user can access the relevant reports to identify the route, schedules, vehicles fare and
timings, scheduled timings of trips etc.

5.5.

MAP Engine

While Kerala area Map and overlay data will be provided by us in Shape file, the GIS-API
application is intended to serve following GIS requests by providing MAP / Attribute
Information to the requesting application.

Zooming

Panning

Show Map (Vector Layers at pre-defined levels of visibility)

Identify Spatial Feature

5.6.

User Management
The procedure for creation / activation and deletion of user accounts can only
be done only after approval by appropriate authority.

Access to the application software shall be restricted to only authenticated and


authorized users.

Direct access to the backend database shall be restricted to only the authorized
administrators.

Access to the Servers Operating systems / data and other supporting


infrastructure such as routers, switches, firewalls in the setup should be
restricted only to the authorized administrators.

5.7.

Vehicle Management

Vehicle Master Management module allows the configuration of Vehicle, Tracking device
and ETM. Pass code for communication between ETM and VMD is generated in this module.

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5.8.

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Route/Schedule Management

We shall provide routes as part of map overlay data. The application can ensure that routes
are displayed in easy to use manner. Schedule management Module handles scheduling
trips, allocation of Vehicles to trips, Cancellation, Reallocation, Driver assignment etc.

5.9.

MIS Reports

We shall provide the customer specific Drill down reports with graphical reports for
different levels of users. Required reports and formats and levels has to be specified by
OSRTC at the time of system study.

5.10.

Geo-Fencing

Geo-Fencing allows the admin to create, view, edit and delete Geographic Fences by
selecting location of Map for creating notifications and alerts. Location can be geofenced
for a particular radius or as a Polygon area. What the Vehicles enters or exits out of this
region can be alerted and can be used for MIS preparation.

5.11.

Application Backend

The centralized backend application database is used for whole application which is getting
updated 24*7 through online and scheduled applications.

5.12.

Scheduled Reports

Users can schedule a particular report so that the same can be send to his email at
scheduled time. There will be scheduler programs which will take care of all schedules.

5.13.

MIS Generation

Other than the live updating, an MIS generation engine analyze the all data received from
all vehicles and make daily summary records which will form the base of MIS.

5.14.

Application Database

Different types of data tables are segregated into one or multiple databases. All Master
and transactional tables will be stored with proper naming convention.

5.15.

Data Process Engine

From the VMD data is transmitted to the Server continuously. One or multiple instances
of data processing programs will process the data from VMD and segregate to the relevant
vehicles. All data is updated instantly and will be visible through website almost in real
time. During processing all alerts are handled online. Below is the list of alerts generated
from the system. ETA calculation can be done at this stage which can be used as input for
proposed PIS system.

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a) Over speed Alert.


b) Rapid deceleration alert.
c) Geofence Entry/Exit Alert.
d) Trip Alert.
e) Fuel Fill/Drop Alert.
Report analysis Engine runs queries on offline Database to present information in relevant
form to the OSRTC management.

5.16.

Vehicle Fitting

One GPS tracking device required for every bus. Vehicle mount device features of the
device are as below.
a)

Internal Battery backup-Internal battery backup is provided for detecting


primary power fail and VMU tampering.

b)

Auto detection of Accidents VMU supports built in 3- axis MEMS


accelerometer sensor for detecting accidents and harsh driving. This feature
identifies the sudden change in X, Y and Z plane of vehicle. The X direction
corresponds to the vehicles forward and backward axis, Y direction
corresponds to the vehicles side to side axis and Z direction corresponds to
the vehicles vertical (up/down) axis.

c)

Supports two way voice communications optionally messages can be pushed


from control center to ETM display via VMU Bluetooth. ETM should support
this with necessary firmware changes.

d)

Bluetooth Provided integrated Class 2 Bluetooth (10-20 Meter range)


interface.

e)

External Input/Output- External analog (ADC) and Digital input/outputs are


available. Signal voltage range up to VMU supply voltage. Analog (ADC) 1,
Inputs 4, Outputs 4.

f)

Communication with Server- UDP data packets are sending based on


acknowledgement received from back end server. Packets are buffered if
acknowledgement is not received or during communication is lost.

g)

Communication interval- Device is capable of sending 1 second updates and


this feature is configurable. Configured updating interval is 5 sec when the
vehicle is running and 10 min if the vehicle is stationary.

h)

Enclosure- IP65 enclosure is provided. (Dust and Water splash protected).

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5.17.

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Communication server

Communication Server will be hosted at ULTS Data Center. There will be backup server
for Communication server which will be at OSRTC. Communication between these servers
should be taken care by OSRTC.

5.18.

Application Security Controls

The application shall include, at minimum, the following security controls:

Data input validation controls

Data process validation controls

A message authentication system for sensitive applications requiring high data


integrity during data transmission

Data output validation controls

Strict access restriction to program source libraries.

Enforcement and implementation of formal change controls procedures

5.19.

The web application security controls


The information

relating

to

users

of

the

system

shall

be

secured

by devising appropriate level of controls. The data about users shall be stored
on in a RDBMS.

A browser based interface shall be provided to users for

managing their passwords and other identification credentials. Features such


as minimum password length, minimum number of numeric characters, forced
password change with optional grace logins, non- dictionary words; password
history etc. shall be implemented

The solution shall restrict access for specific users to only certain resources
in the solution based on their role definition. The system shall provide single
sign-on to all functional areas.

The solution shall provide

scalable

access services, including scalability in

terms of number of users, user groups, resources, and access control policies.

The solution shall provide a robust and customizable security solution and
shall

be based

on a platform

that

will grow with additional application

deployment and scales as user traffic grows, while providing the highest level
of reliability is required.

The solution shall provide for load balancing to enable a fully scalable solution.
It shall enable continued service on failure of one or more of component parts.

The solution shall provide the ability to securely store critical data within
user

related databases

so

that

database

administrators

or

any

unauthorized users do not have access to such items as passwords and other
critical documents of any oration.

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The solution shall provide for session settings such as idle or max session
time-outs, concurrent sessions and other session control settings.

The solution shall examine all traffic to all services / pages being protected
by the solution. All access attempts to the web server / application shall be
intercepted and examined for authentication and authorization requirements.

The solution shall be capable of comprehensive

logging of the traffic through

the network and applications. It shall be capable of logging unauthorized access


attempts in to the network and the internal resources, and attempts to login
that fail. It shall be capable of notifying appropriate parties including the
department users /

security administrators etc. of suspicious activity.

The solution shall provide a way of controlling changes to configuration,


if a major change to configuration is made then a way of recording this change
shall be provided with the

possibility of rolling back through

previous

configurations in the case of problems.

The portal environment, including the documents uploaded by the users,


shall be adequately protected

against viruses. All documents

uploaded by

the users shall be subjected virus scan before accepting

The system shall provide two layers of access control over the creation /
modification of user profiles.

For the first login by a user, the system shall prompt the user to change his
password.

When a user logs-in, the system shall display the date & time of last login. The
System shall restrict user access based on the privileges assigned to the user.

The system shall maintain a log of all the activities carried out by a user along
with a date and time stamp. The system shall maintain a log of all activities
carried out by an administrator.

Any access to the database shall only be via application / portal authorization

At a minimum the following database level security controls shall implemented in order to
ensure appropriate levels of security.

The database shall support and implement encryption capabilities while


transferring data over networks, and shall have ability to encrypt data stored
in the database at the column level.

Shall provide for comprehensive auditing for inserts / deletes / updates /


selects for quick identification and response to security breaches.

The critical data and the related documents stored in the database shall
be stored in encrypted format.

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The Architecture of the system


The system is designed to control the information display located at remote

geography using a simple to use centralized servers.


Content Server and Content Manager manage the media content management,

planning and scheduling


The media Content Distribution can happen over internet or over a private

network as required by OSRTC


The system has XML based connection/ integration interface with main, to allow

data pull from an external system such as ERP, MIS, and Database etc.
A player plays the content on the display. These players are capable of

independently communicating with the central Servers.


If a location has large number of displays then a media gateway can be installed

there and this will handle the communication with the central server. Thus,
optimizing the network utilization

5.21.

MIS Reports

Report module, a part of the VTMS application, helps management / administration to


keep a check on the performance of various depots, buses, routes, drivers, conductors
etc.

with

the

help

of this module, management

can efficiently use organizational

resources, access corporate knowledge, and leverage business insight to make betterinformed decisions. An indicative list of reports is as detailed below:

Statement of Missed Trips (Shift Wise)

Statement of Missed Trips (Summary)

Missed KMs Report

Speed Violation Report Depot wise

Terminal Performance Report

Terminal Delay Summary Report

Daily Out Shedding Deviation Report

Depot Wise Earning Report

Duty/ Bus Wise Earning Report

Driver Duty Performance Report (Date Wise)

Driver Behavior Report (Date Wise)

Dead Kilometers Report

Speed Violation Report (Exceptional report)

Distance recorded using GPS/manually

Bus/Vehicle Utilization Report (Depot to Depot)

Bus/Vehicle Utilization Report (Only operational trips)

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Route wise time at Node

Route-wise Travel Time Analysis

Route-wise Frequency in Different Time Slots

Bus-wise Operational Report

Distance recorded using GPS

5.22.

Project Team Structure & Deployment Plan

The Project Manager shall be the Project owner and overall responsible for the deliverables
as per the mutually agreed and accepted timelines.

With regards to the Project, The

Project Manager shall report to the concerned official(s) from OSRTC, who have been
identified and assigned to form the

5.22.1.

Project Monitoring Team

The Project Monitoring Team shall monitor the progress of the Project on regular basis and
keep track of delivery of project-based deliverables as per the planned schedule and
timelines. The Project Manager, and the officials of OSRTC forming a part of the Project
Monitoring Team, shall essentially be the Members of the Project Steering Committee.
The Project Steering Committee shall hold regular meetings and reviews to ensure smooth
running and completion of the Project and also handle and resolve day-to-day issues
between the Project Team and OSRTC. Keeping in view the requirement of the VTMS
project in mind the following teams and structure is proposed.

5.22.2.

Project Management Team

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5.22.3.

Design Development Team

5.22.4.

Operation and Maintenance Team

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5.22.5.

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Solutions / Products VTMS Project

Operational Environment

Based on n tier Open source Architecture

User Interface: OSRTC has desired for web-based solution the front end is web
enabled. The Web Browser manages the User Interaction with the Web Server,
which in turn manages the session with the Application Server.

Presentation Logic: The presentation logic defines what the User Interface
displays and how user request are handled.

Business Logic: Models the Application Business rules and interacts with
the Application data layer.

Data Layer: Manages the Application data and interacts with the Relational
Database Management system

Web Browser: Internet Explorer 7.0 & above / Mozilla & above / Google Chrome

RDBMS: MySql 5.1.

Web Server: Apache Tomcat 7

Java Coding Conventions will be adopted for coding the applications.

Java Design Patterns will be adopted while designing and coding the application.

5.22.6.

User friendliness

Our philosophy is to create software, which is easy to use and with a short learning curve.
We believe that it is the software that should behave as expected by the user,
rather than the other way round. Thus User Friendliness is put at the top of our agenda
right from the start of the design stage rather than adding it as an extra feature at the
end of the development. This allows new users to start using the system very quickly and
at the same time being pleasurable to the user.

5.22.7.

Response Time

Response is very crucial when it comes to Internet environment and challenging when
there are connection problems, low bandwidth etc. With appropriate internet connectivity
and bandwidth availability, the

proposed

system would

maintain

normal

response

Security would be an important component in the entire solution- hence all the

sensitive

times as are specified in the SLA.

5.22.8.

Security

information would be protected by encryption. Users would be defined based on the access
criteria. Access criteria would be defined at each level for having maximum secured usage.
The system would be able to run in the Secure Gateway Environment with comprehensive
security monitoring including managed firewalls, Intrusion Detection devices. Virus

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scanning ensures protection for core information assets and intellectual property. Only
authorized users would be allowed to access the site and the administrator would be given
rights to control the access of the users for the entire system so that no greater part of
the system is be accessed by the user other than required to perform the required task.
Password is stored using one-way encryption. Industry standard encryption algorithm is
used to protect the password. SSL is used to transfer secured data. Digital signature can
be used based on the requirements.

5.22.9.

Technical Support

We would be maintaining product support, version control and seamless

integration of the changes, which would be made subsequent to the


implementation of the system.
Organization has a strong quality focus with a Quality Management System,

which would oversee the entire software development and implementation.


Change management procedure would be a part of the Quality Management

System. Each and every change and versions would be Tracked and maintained
if in case to revert back to some previous versions.
The system would allow minor upgrades on the components. Technical support

would be provided onsite and offshore depending on the service level


requirements of the project.

5.22.10.

Key Project Milestones / Deliverables

Success of any project depends on how well the milestones / deliverables of the project
have been detailed out and in reference to the schedule of implementation of the
project. This information is being detailed out in this section. A broad implementation plan
prepared for VTMS and ETM is furnished below.
Sl. No.

Activity/Milestone

A
1

VTMS implementation
Datacenter
Data center facility with Integration and testing
connectivity

2
3
4
5
6
7

Deployment & configuration of Sever Hardware systems,


operating systems, databases, networks (LAN/WAN)etc. in
Datacenter & control room
Deploying Application subsystems-VTMS configuration and
customization
Deployment of GPS Hardware in Buses
Configuring and integration testing
Training
VTMS Pilot implementation: Determining geoposition of
each bus stand/bus stop/pickup point and other points of
interest through Survey in the pilot routes (Geocoding and
geofencing)

Implementation of GPS based Fleet Management System in OSRTC

Responsibility
ULTS
ULTS
ULTS
ULTS
ULTS
ULTS
ULTS+OSRTC

ULTS

19

UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)


9

Confidential

VTMS Full implementation

5.22.11.

ULTS

Key Implementation Objectives

To automate bus operation functions for vehicle tracking and monitoring

Seamless integration of Vehicle Tracking &

Monitoring

Software

and

Electronics Ticketing Solution in above said phases.

System available on internet and intranet and the Campaign System

Data Centre Uptime and System SLA management

Operations Control Room (OCR) setup, operation and monitoring management

Manpower deployment at OCR, DC for management of VTMS.

5.22.12.

Key Deliverables

The deliverables of the project at the minimum include but not limited to the following:

Software Requirement Specification Document.

Setup of Operations Control Room and Data Center

Installation of Hardware (GPS) for Tracking and Monitoring of Buses

Deployment of manpower for operation management of the VTMS system

Training of Identified Staff.

User Manuals.

Integrated Application software as mentioned:

Vehicle Tracking & Monitoring Software

5.22.13.

Manpower Deployment plan

On Project Initiation a PM would be allocated considering the skills required for


the project as well as availability of such a resource.

PM would initiate a requisition for a PL and other required resources specifying


the skill sets, experience level and role.

Whenever additional resources would be required for existing projects, PM/PL


would put a requisition indicating skill sets, experience level and role.

In case a resource needs to be replaced, PM would be responsible for providing


uninterrupted service throughout the span of identifying a new resource.

In case resources are required for project's onsite activities, request would be
initiated by PM.

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Resources are allocated from the pool of available resources either from same

location or from other location that match the skill set, experience level and
role.

5.22.14.

Provision of Resources

ULTS determines and provides, in a timely manner, resources needed to establish,


maintain and improve the effectiveness of the QM. Such resources are applied to the CEO
of Organizations, processes and projects to enhance customer satisfaction by meeting
customer requirements as well as statutory & Regulatory Requirement.
It has determined and provided adequate resources needed

To implement and maintain the quality management system and continually improve
its Effectiveness, and To enhance customer satisfaction by meeting customer
requirements.

To comply the Statutory & Regulatory Requirement.

The resources include Educated, skilled, trained and experienced personnel,

Instruments & equipment for production, quality control & testing activities,

Infrastructure in terms of fully equipped office & personnel to address customer needs
and Satisfaction.

Means of effective communication like cellular phones, telephones, fax, e-mail and
transport facility

Approved Vendors for all required materials, products or services.

5.23.

Operation &Maintenance Strategy, Technical Support and PMU

The operation and

Maintenance Strategy is planned for various components

of the

system namely system hardware, system software, field devices, desktop computers,
GIS maps and application software.

5.23.1.

Operation and Maintenance Team Application Software

We would be providing a Warranty / Maintenance on Application Software for the period


of the contract which will cover debugging, modification and updation in the application
software for its better performance, which may be required for smooth and efficient
running of the system. Thereafter, five-year maintenance for Application Software that
includes tuning, monitoring, patches minor modifications for smooth functioning of
application.
Following aspect could cover under the post-implementation period-

Implementation of GPS based Fleet Management System in OSRTC

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Conducting readiness assessment.

Preparation of response & escalation procedures

Provide front-line support.

Coordinating efforts with internal staff.

Reacting, evaluating and adjusting to client needs.

Response to the queries, and provide assistance with setting up profiles, the
back-office connection, and routing.

Appropriate levels of resources, response time and co-ordination of efforts.

Using internal and external resources in a coordinated effort.

Correction of errors, which will be consisting for the attention to any error
produced by the application.

Consulting attention which will be consisting of an answer to doubts about the


correct operation of the system or its use to match the particular
requirements of the business.

Data integrity will be maintained within the system and in relation to other
integrated or interfaced systems.

Checking capacity to deal with the actual peak loadings as encountered and
foreseen

Coordinating with staff if they are following operational procedures including


backup, recovery, security and disaster recovery etc.

Maintenance includes tuning, monitoring, patches minor modifications for


smooth functioning of application.

5.23.2.

Central Computer Cell

We will maintain a Central Computer Cell and contact center for any problem resolution
during the period of contract for day-to-day problems solution and handholding. The OCR
will also double up at the central computer cell The OCR professionals address all the
issues pertaining operation support and maintenance, which may arise at all other
centers. In case end users problems are not resolved within a reasonable time, then we
would depute its personnel at the location and provide the necessary help.

5.23.3.

Backup and Media Management

Server data backup Server data shall be backed up as per the defined policies and
procedures to be defined, at scheduled time.

The backup of operating system, application, and system logs, and database
shall be taken as requested by the user and as per requirement system
administration.

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Storage of backup media - Backed up media shall then be stored either onsite
or offsite as per the backup policy with proper identification for quick retrieval.

Backup retention - The administrator shall ensure that the backup are retained
as per the policy / requirement by making the backup media appropriately.

Verification of backup integrity - The integrity of the backup shall be


verified by the administrator by restoring the data on the test setup and taking
confirmation from the user on integrity and correctness of the data restored.

Media Identification and tractability - The backed up media will marked with
a tag giving identification details like date of back up, server name, backup
details like data base name, Operating System name, rev number, application
name, location of storage Onsite OR Offsite and retention period etc.

Media requirement projection - depending upon the backup policy, retention


period, number of requests types of medias required the media requirement
projection will be given to purchase department.

5.23.4.

Database Administration

Designing, configuring and installing the physical database structures for


applications viz. for OLTP, DSS

Creation and administration of users for Databases

Define the security infrastructure in terms of user roles and privileges in


the database facilitating Database Audit

Implementation monitoring solutions for space, database errors, listener alerts


and traces management etc.

Periodic health checks. Fulfil request for statistics on Database

Evaluate and implement database features (partitioning, clustering, etc.) in


conjunction with application requirements

Plan and implement backup policies, procedures and tools as per availability
requirements of database. Conduct Backup validation and restoration drills

Ensuring Database changes in terms of upgrades / patches

Plan & implement de-fragmentation activities on the Database

Performance monitoring and tuning

Support Services

5.23.5.

Maintenance and Support Plan

We will be preparing a detailed Maintenance and Support Plan (covering all scope of works
awarded) for this contract. The Plan shall be covering the following areas:

Project team structure

Roles and responsibilities

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Approach to manage and execute the project

Dates of all identifiable activities

Methodologies, procedures, standards, practices and conventions to be applied

As required this plan will be used as a reference when conducting quality audits
and reviews throughout the lifecycle of the systems and will clearly state all
activities to be carried out by each party.

We will designate Team leaders, Support staff and Project Manager who will
have overall

Responsibility for managing and co-coordinating the performance and delivery


of the Services in the Contract. We will consider the System Maintenance and
Support for Performance Guarantee Period and System Warranty period and
shall comply in accordance to it.

5.23.6.

Application Maintenance and Support

We will provide the Application Maintenance and Support by ensuring availability and
quality of on-going support. The Help Desk/ support engineer will

Ensure the smooth operation of the entire System

Provide corrective maintenance, troubleshoot and isolate defects, including


diagnosis and correction of all latent errors in the application systems.

Interim solutions in the event while awaiting the corrective measures to correct
any errors.

Investigate and correct defects in the application systems as reported by HBSE


within the service level.

Fine-tune and improve the performance of systems (if required).

Manage, support and implement, at the request of HBSE, Service Requests, for
the purpose of operational enhancements and system upgrade.

Assessing the impact of new releases, upgrades or patches of all the system
software under the scope of maintenance.

Ensure that all modifications to the system are properly integrated with
the

necessary components and that the System performance shall not be

degraded.

Provide system support services, including technical advice and assistance to


the HBSE to ensure the continuity and availability and accessibility of the
systems.

Maintain all standards and procedures applicable to the systems (e.g. generic
modules or reusable component etc.)

Provide advice, guidance, and training to the HBSE Officers in the use of the
System.

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

Provide System briefings to users when necessary.

Attend to user queries and provide assistance to them in the operation of the
System.

Provide Remedial Support to HBSE (if Required)

Software Maintenance and Support

5.23.7.

Post-implementation Application Support

We would be providing a Warranty / Maintenance on Application Software for the period


of the

contract

which

will

cover

debugging,

modification

and

updation

in

the

application software for its better performance, which may be required for smooth and
efficient running of the

system. Thereafter, three-year maintenance for Application

Software that includes tuning, monitoring, patches minor modifications for smooth
functioning of application.

Following aspect could cover under the post-implementation period-

Conducting readiness assessment. Preparation of response & escalation


procedures

Provide front-line support & Coordinating efforts with internal staff.

Reacting, evaluating and adjusting to client needs.

Response to the queries, and provide assistance with setting up profiles,


the back-office connection, and routing.

Appropriate levels of resources, response time and co-ordination of efforts.

Using internal and external resources in a coordinated effort.

Correction of errors, which will be consisting for the attention to any error
produced by the application.

Consulting attention which will be consisting of an answer to doubts about


the

correct operation of the system or its use to match the particular

requirements of the business.

Data integrity will be maintained within the system and in relation to other
integrated or interfaced systems.

Checking capacity to deal with the actual peak loadings as encountered and
foreseen

Coordinating

with

staff

if

they

are

following

operational

procedures

including backup, recovery, security and disaster recovery etc.

Maintenance
for

includes

tuning,

monitoring,

patches

minor

modifications

smooth functioning of application.

Implementation of GPS based Fleet Management System in OSRTC

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UL Technology Solutions Pvt. Ltd. (Subsidiary of ULCCS Ltd.)

Confidential

6. Conclusion
Management and Monitoring of the assets are the foremost important for the effective
operations of an enterprise. OSRTC is one among those which faces lot of troubles in the
above said areas. The Proposed system will bring a huge changes in both operational and
finance sections of OSRTC. The solutions basically will track all the fleets and its locations
and the performances of the fleets and its Employees by smart way information collection
and MIS reports. This will increase the revenue and moreover will bring huge increase in
operational efficiencies.
Advantages by the Proposed System

Fleet wise Operational Efficiency Increase

Revenue Increase by Proper Trip Scheduling

Proper Monitoring of Fleets and their Movements

Minimizes unwanted trip cancellation

Driver performance Evaluation

Trip by Trip Comparison of revenue

______________________________End of the Document________________________

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