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Susan Hauer (954) 830-3300

12801 Lafayette Street #L-204, Thornton, CO 80241

Professional Profile
My objective is to find an employer for whom I can leverage my proven experience, in establishing and
maintaining high value client and employee relationships, while growing and protecting market share in a
competitive marketplace through seamless execution of client-focused selling strategies to aggressively
expand market share while ensuring operational soundness of the corporation.

• Strong communication, interpersonal, • Dynamic, articulate, and results

and networking skills oriented

• Organized, detail oriented, and able to • An effective communicator and team

prioritize to achieve efficiency player; efficient at creating a productive
and cohesive team environment

Professional Accomplishments
Director of Operations
• Sales and operations management of nine department of motor vehicles agencies
with 150 +/- direct reports
• Development and implementation of corporate polices and procedures
• Facilitating the hiring and on-boarding of all new staff
• Direct liaison between the State of Florida, Division of Motor Vehicles, Tax
Collectors’ and auto dealerships

Sales and Operations Manager

• Continuously acquire the new business of auto dealerships in the State of Florida
by cultivating and effectively managing public relations with the leadership staff
and selling the solutions the corporation had to offer
• Develop and coach all sales staff whilst influencing operational soundness
• Under my leadership the corporation has grown from four to nine agencies with
over 150 employees
• Managing and coaching employees on a daily basis, ensuring all operations are in
compliance while also managing the sales performance of my direct reports

Senior Complaint Analyst

• Field Liaison for all of South Florida for enforcement of Motor Vehicle Division’s
polices and procedures in code and rule enforcement in the titling of motor
vehicles, mobile homes, and motorcycles
• Responsible for the training of all Tax Collector offices and privately owned auto
tag agencies on customer service and all new and existing laws pertaining to
Florida Statutes
• Serve as the liaison between the State of Florida and the Tax Collector’s offices
concerning the laws and policy and procedures as set by the State of Florida

Work History
Director of Auto Tag Management Group 04/99-present
Susan Hauer•(954)830-3300•

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Fort Lauderdale, FL

Senior Complaint State of Florida 02/92-04/99

Analyst Division of Motor Vehicles
Tallahassee, FL
Head Teller Barnett Bank 03/86-09/90
Tallahassee, FL

Tallahassee Tallahassee, FL Completed courses in
Community College communications,
economics, and

Community Involvement
• Make-a-Wish Foundation of Southern Florida (Wish Granter & Event Volunteer)

• Humane Society of Broward County (Pet Set Volunteer)

• American Diabetes Association (Fundraiser Organizer & Marathon Runner)

• March of Dimes (Fundraiser Organizer & Marathon Runner)

• Fort Lauderdale Chamber of Commerce (Active Member)

• Marine Industry Association of South Florida (Active Member)

• Susan G. Komen Foundation for Brest Cancer Awareness (Fundraiser Organizer &
Marathon Runner)