JACQUELINE L.

QUARLES 524 CASTLE DR, APT C * BALTIMORE, MD 21212* 443-275-1592

Summary of Qualifications Highly motivated oriented professional with exceptional leadership and communication skills. Strong background in front and back office medical setting. Manager, under the direction of Director of Practice Management. Skills Phlebotomy, computer literate, medical insurance protocol, flexibility working in multispecialty surrounding, medical terminology, ICD-9 and CPT coding, dermatology experience, minor surgeries, provide operational leadership to a single office that has five full time practitioners and a staff complement of seven full time employee personnel. Coordinates the daily operating functions of the assigned office including customer service, physical plant, internal and external flow of information and appropriate communications, personnel management, implement appropriate policies and standard operating procedures to insure operating efficiency and the appropriate address of problems or issues.

Education 01/2008 to present University Of Phoenix: Healthcare Administration Graduate: May 1980 Lake Clifton High, Baltimore, MD Graduate: July 1993 Medix School, Baltimore, MD

Training and Instruction -Perform multi-specialties duties in specialty settings (derm, IM, Ob/gyn, etc.) -Assist physicians with patient exams, procedures and minor surgeries, administer injections, phlebotomy, EKG's, vitals, holter monitors. -Front desk responsibilities. -Hire, fires, supervises, and evaluates employees. -Evaluates work assignments and direct workflow of office staff. -Ensures office is in compliance with established billing and processing procedures. -Manages petty cash and change funds. -Responsible for compliance with CLIA regulations. -Maintains updates on OSHA, Fire & Safety, Practice Management manuals. -Maintains office logs and provides periodic reports, as established by company

policy/procedure, to Director of Operations.

Professional Work History Clinical Associates, P.A. Office Manager 4/2006-Present

Provide operational leadership to a single office that has five full time employee practitioners, three specialist. I supervise a staff of seven full time employees. Coordinate the daily operating functions of the office to include the internal and external flow of information and appropriate communications, personnel management, coverage of the front and back office. Implement appropriate policies and standard operating procedures to insure proper operating efficiency. Set up meeting for the physicians. Clinical Associates, P.A. Medical Assistant 4/2004-4/2006

Assist the physician with patient care; perform phlebotomy, administer injections, perform EKG’s, vitals, and experience with holter monitors, schedule test, use of the RXNT system for prescriptions. Maxim Staffing-Lutherville JHH@White Marsh Medical Assistant 7/2002-12/2002

Assist the physicians with patient care, perform phlebotomy, vitals, and schedule test, perform fingersticks, and call in prescriptions. Metropolitan Medical Assoc. Medical Assistant 9/1996-7/2002

Assistant the physicians with patient care, vitals, perform phlebotomy, set up patients for holter monitors, call in prescriptions, perform spirometry test, and perform EKG’s. Dr's Lavin and Herlihy Medical Assistant 7/1993-9/1996

Assist the physicians with patient care, perform EKG’s, vitals, perform phlebotomy, call in prescriptions, perform fingersticks, set up test, call patients to give results.