Christina R.

Callaway
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3313 Wellingmoor Ave. Louisville, KY 40218 502.345.3436 crcallaway69@yahoo.com SUMMARY I am a consummate professional with over 15 years experience in customer service, sales, and management. I am seeking a position that is inspiring and has advancement opportunities. _______________________________________________________________________ _

PROFESSIONAL EXPERIENCE
DOCTOR ROOF, LLC, LOUISVILLE, KY Customer Service Manager RESPONSABILITIES • • • • Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints etc. for an assigned market Communicate customer issues and feedback to appropriate individuals using established communication channels Data entry Warm sales calls and setting appointments 08/2003 to 06/2009 06/2009 to 12/2009

CONNER’S FLOOR COVERING, LOUISVILLE, KY Sales Manager/Owner’s Assistant RESPONSABILITIES • • • • • • •

Generate new business and developed new accounts increasing yearly revenue by 40%. (i.e. Sun Residential, R.B.W. Real Estate, Steier Realty) Assisted owner with day to day operations of business Maintain warehouse with updated inventory and pricing of remnants Provide professional advice on the quality of material and color schemes for home décor Supply accurate measurements and estimates Accurately update the showroom with current styles and costs of all floorcoverings Place and track orders with vendors

Train new staff on sales, customer service and guidelines for measuring 05/2001 to 08/2003

SAM KINNAIRD’S FLOORING, LOUISVILLE, KY Flooring Specialist RESPONSABILITIES • • • •

Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers Retail sales Supplied customers with accurate measurements and estimates Provide excellent customer service by advising customers on their flooring needs 02/1997 to 05/2001

CONNER’S FLOOR COVERING, LOUISVILLE, KY Office Manager RESPONSABILITIES • • •

Solicited and maintained core accounts (i.e. Housing Authority, Underhill Assoc., Danmark Homes) A/R, A/P, payroll, collections, monthly and quarterly tax deposits Retail sales and customer service

Role Essentials • • • • • Professional image – ability to build strong working relationships with people, internally and externally Emotional intelligence – demonstrated ability to manage self around others and in difficult situations, remaining in control and professional at all times Organized – ability to balance multiple initiatives, prioritize workload and successfully drive projects to completion Forward-thinking – ability to be pro-active and expect the unexpected Outgoing and energetic – with a solid comfort level in an executive environment

Key Competencies • • • Communication – I am able to actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience Problem Solving – ability to encourage others in collaborative problem solving and engage people in problem solving without taking over Implementation/Execution – I am great at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools

Administrative Services Knowledge – I understand methodologies and processes for coordinating and providing office administrative, clerical and support services.