FELICIA STIDHAM 36 S PENDLETON CT FREDERICK, MD 21703-6150 Primary Phone: (301) - 378 - 0855 Alternate Phone: (301) - 305

- 8707 e-mail : felicia_stidham@yahoo.com Objective : To acquire a motivating and challenging position where I can utilize my creative and critical thinking skills with a professional team, who promote a positive attitude while enjoying their work. Work Experience Oct 2007 To COLLECTION SPECIALIST 1 / LOSS MITIGATION 2 CITIMORTGAGE, INC. , Frederick, MD Sep 2009 Work in collaboration with our Negotiators to complete borrowers agreement, regarding intent with real estate property to avoid foreclosure proceedings. Goal oriented setting, therefore meeting our goals with individual and team work ethics, with minimal supervision. Work with investors, within investor guidelines, made direct contact with borrowers and real estate agents, and other borrower representatives to obtain package completion for CMI. Input information into various systems, such as, Citilink, DRI, and Investor Systems, and to include Microsoft Word, Outlook and some Excel software. Multitasked, between heavy phone usage and documenting each call with borrowers, investors, real estate agents, and 3rd parties, with borrowers approval Only! Alls calls received, without delay. Other duties as assigned. Aug 2006 To Jul 2007 CUSTOMER SERVICE / DELI CLERK GIANT EAGLE GROCERY STORE, Frederick, MD CUSTOMER SERVICE, PREPARATION OF ORDERS, ANSWERING OF TELEPHONES WHEN AVAILABLE. CLAIMS EXAMINER MAMSI / UNITED HEALTH CARE, Frederick, MD Examined all claims pertaining to, but not limited to the aspects of a hospital materials. Authorized claims sent via the computer and coded each as such, Claims pertaining to the equipment and so forth used by a particular facility approval and ensured that all information was accurate and up to date. FRONT DESK RECEPTIONIST / SECRETARY FREDERICK MEMORIAL HOSPITAL / IMMEDIATE CARE FACILITY, Frederick, MD Responsibilities included: Patient information and insurance validation. Answering of all incoming calls. Received payment for services rendered in form of cash, check or charge. Balancing of the daily ledger and forwarded to appropriate department. Also filing of and pulling of patient charts on a daily basis. OFFICE MANAGER/SECRETARY COMPLETE CARPET CARE, INC., Baltimore, MD Responsibilities included: Managing of all aspects of store operations. Communicated effectively with clients regarding their accounts. Prepared memos, bids, proposals and financial statements. Assisted supervisor in identifying and resolving any problems that may arise. Trained, coached, and observed new and existing employees to maximize performance.

Feb 2005 To Jun 2005

Aug 2003 To Dec 2003

May 1996 To Apr 2002

Education History May 1983 Seton High Catholic School/Diploma High School Graduate BALTIMORE, MD Skills Office Assistant/Computer Operator/Receptionist/Customer Service Representative17-Years Skilled in office procedures, typing, computers, MS Word, WordPerfect and QuickBooks Pro, Accounting Procedures, Excellent oral/written communication skills, multitasking, and organizational skills. Great work ethics. References Available upon request.