You are on page 1of 3

Brocade supportshow and supportsave

Brocade Fabric Switches can be accessed primarily in two ways: A Web GUI: By
entering the Switches
Management IP address into a Web browser URL. -OR- Direct command line interface:
With this method, the user executes commands directly against Brocades Fabric
Operating System (FOS).
Note:
The default usernames are commonly 'admin' or 'user' and the password is 'password'.
There are two types of data collection associated with Brocade switches, a
supportshow
and a
supportsave
.
Note:
If the customer’s issue falls outside of constraints of a port issue or basic functionality,
have them collect
a supportsave instead of a supportshow
If the issue is related to basic errors such as port issues and connectivity, a
supportshow
might be sufficient. However, when a more complex issue involves zoning,
performance, reboots, failovers, or issues that seem to run over the entire fabric, then
a supportsave will be required.

If the issue spans an environment with multiple switches (ISL connections and long
distance configurations), a supportsave from all relevant switches in the fabric is
required. To be completely covered, always request a supportsave when dealing with
Brocade.
SupportSave Data Collection When the issue is more sophisticated, a supportsave from
the switch is required. The supportsave
command is available as of Fabric OS version 4.4; however, Fabric OS versions (later
than 6.2.x) provide a significantly better collection of logs, which represent the status
overview of the switch and fabric. If you have a director class switch with two CPs
and/or core plus function blades, it will also collect information from all the blades. The
supportsave
will upload between 25 and 80 files depending on the platform, Fabric OS level and
enabled features to an FTP or SCP server. These will not be tarred or zipped into one
file, so it is important you create such an archive with a meaningful name (
switchname-domainid-fabricid.zip
)
Example:
Fabosv4.4switch:admin> supportsave -u anonymous -p password -h xxx.xxx.xxx.xxx
-d /directory -l ftp
This command collects RASLOG, TRACE, supportShow, core file, and FFDC data, and
then transfer them to an FTP/SCP server or a USB device. This operation can take
several minutes.
Note:
supportsave
will transfer the existing
trace dump

Start logging to file on the Telnet session.4switch:admin> supportsave -u anonymous -p password -h xxx. Refer to the respective documentation how to turn on  capturing output to a file....xxx -d /directory -l ftp This command collects RASLOG. Saving support information for switch:BR4100_IP127. FFDC . and then automatically generate and transfer the latest one. Telnet or SSH  1. Collect a supportsave (10-20 minutes) Details on supportsaves are defined below. Example Fabosv4. Performance related issues If there is no sign of any obvious physical issue. There will be two trace dump files transferred after running the following command: OK to proceed? (yes.file first. Brocade counters are cumulative and remain so until a certain counter wraps. module:CTRACE_OLD. Enter command: supportShow Brocade Switch Logs 1. n): [no] y Saving support information for switch:BR4100_IP127. Telnet or SSH into Brocade switch 2. Support requires in these circumstances that a new baseline is created. a certain run-time has been achieved and separate commands are submitted against the suspected switch or switches. Enter username and password 3. module:RAS. this is under the terminal pulldown menu. there might be link-related issues which can identify performance issues and/or protocol related errors.xxx. Log into the switch via Telnet/SSH/ or BNA 2. supportShow.xxx.. core file. module:CTRACE_NEW. no. a switch reboots or the statistics are manually cleared. You can use your favorite terminal emulation utility. supportShow Data Collection This is a non­disruptive procedure and can be performed by the CE or the customer. 4. TRACE.. (configurar para captrurar en el cliente telnet toda la  salida) NOTE: For Windows standard telnet.. y. Saving support information for switch:BR4100_IP127.

no. Saving support information for switch:BR4100_IP127. User Name: admin 3..1 command Reference guide) . NOTE: supportSave will transfer existing trace dump file first. Saving support information ..data and then transfer them to a FTP/SCP server or a USB device. module:CTRACE_OLD.. then automatically generate and transfer latest one..X (example 192.XXX. Saving support information for switch:BR4100_IP127.1. n): [no] y Saving support information for switch:BR4100_IP127. To upload the files you can specify the FTP parameters inline (as modeled above) or through the supportftp command (see Fabric OS V5.1) 2. This operation can take several minutes.. y. 1... Password: 4. module:RAS. OK to proceed? (yes. . Remote Directory: tmp (example: tmp) 5. Host IP: XXX.. module:CTRACE_NEW..X.168. There will be two trace dump files transferred after this command.. etc..