Thomas L.

Mittelsteadt
851 Edgewood Dr. Green Bay, WI 54311 (920) 819-4669 Objective: Seeking a fast paced and responsible position with an organization which will afford me the opportunity to take advantage of my sales, customer service and communicative skills while affording me the opportunity to grow professionally within a stable organization.

P
I-Supply LLC.

R O F E S S I O N A L

E

X P E R I E N C E

July, 2009 to Present

Owner – Duties included creating & starting the company. Managing 4 employees in the store located in Bay Park Square Mall. Managing sales analysis, finances, inventory, marketing, point of sales, taxes & accounting, lease agreements, distributor contracts, hiring, firing & training of sales reps. Also included would be the marketing and financing with the web developer of theisupply.com website.

Star Sales & Marketing LLC.

July, 2008 to February 2009

Regional Sales Manager- Duties included: Managed a door to door sales team of 15 sales reps, Daily office meetings, recruiting, training, hiring, firing, promoting successful sales reps, meeting daily At&t U-Verse sales goals, client issues, report office activity directly to the V.P. of sales on a daily basis, composed a new company wide training outline, devised a new detailed coaching/root cause structure for the employees of the company, produced & designed new presentation book for field reps & their clients, weekly meetings with corporate At&t Liaison.

Aging & Disability Resource Center of Brown County Present

October, 2007 to

Caregiver- Duties included: Caring for a C-5 Quadriplegic with everyday needs such as cleaning, cooking, bathing, bed to wheelchair transfers & training new caregivers to specific needs of patient. Duties also included medical needs such as managing medications, colostomy care, catheter care, skin care, range of motion & pressure wound care.

Apac Customer Services Green Bay, WI

May, 2006 to Sept. 2007

Assistant Team Leader for The Herald Tribune Campaign- Duties included: Placing classified ads for customers, keep in track of follow-ups while maintaining a customer base. Assisted representatives with questions and problem resolution. Take supervisor calls, performance logs, evaluating recorded calls to score maintaining representatives quality and filing ads into publishing that were placed in a supervisor folder for review. (Feb. 2, 2007- Sept. 2007) Abay Advisor/Trainer for the Verizon Wireless Campaign- Trained Customer Service representatives after their 4 week initial class training, training them to efficiently meet client expectations through their 4-week on the phone training. Duties included: Weekly Coaching For Results through comprehensive root cause analysis on their performance, development plans, and action items to achieve goals. Nightly 1 hour training sessions, attendance, corrective actions, performance logs, communication logs, biweekly calibrations (supervisor trainings), 2 call monitors per rep a week, 5 call monitors per representative/per week for representatives not meeting client expectations, lost hours/variance, learning trackers, and assist representatives with questions as they come up while taking live calls. (May 15,2006-Feb.1 , 2007)

20/20 Communications Green Bay, WI

Dec, 2005 to March, 2006

A C C O U N T E X E C U T I V E / S A L E S R E P R E S E N T A T I V E . Solicited customers through door-to-door sales while providing customer service to accounts for SBC.

Mobile Solutions Green Bay, WI / Detroit, Michigan

February , 2004 to Dec, 2005

S A L E S M A N A G E R - Salary & Commissioned sales representative who was top salesperson of the month on 3 occasions. Promoted twice, once to a commissioned assistant manager and to a salaried manager in Detroit, Michigan. Duties included leading a team of 10 sales representatives regionally and one associate manager. Duties included exceeding sales goals, cash flow, product and office supply inventory, recruitment of new associates, sales & motivational training, and facilitating weekly staff meetings.

E

D U C A T I O N

Sept. 2009 – Dec. 2009 N.W.T.C Urband Hope Entrepreneurial & Marketing Course 2000-2004 De Pere High School De Pere, WI
HIGH SCHOOL DIPLOMA

R Todd Ferris – Sam WarpinskiRuben Collins -

E F E R E N C E S

920-264-2125 920-265-4926 920-544-3260