Autumn Carey

1809 Elmwood Carrollton, TX 75006 Ph# (469)765-7608 Objective To obtain a position in a Managing General Agency that will allow me to make a meaningful contribution through my commitment to excellence and efficiency, and eventually become an Underwriter. Skills & Abilities Windows 2007; Microsoft Word; QualCorp; Agency Systems; PowerPoint; type 35 wpm; ability to adapt to challenging and changing environments; ability to effectively work independently and with a team; efficiently organize tasks; effective customer service skills and general office skills. Certifications Texas General Lines Agent Property and Casualty License # 1592121 Experience Brazos Specialty Risk, Dallas TX November 2007 - Present Insurance Service Representative Process Cancellations & reinstatements; claims handling; surplus lines taxes; issue filings at binding; review drivers MVR; light policy issuance; file set up; assisting agents; assistant to underwriter; order & review inspections; performed miscellaneous task. Streamline Communications, Garland TX September 2007 – November 2007 Dispatch Assist technicians with activating equipment, troubleshooting; schedule/ reschedule appointments; & etc. DirecTV, Tulsa Ok April 2007 –August 2007 Main bank Agent Answering phones; reviewed client accounts; Set up new accounts; assisted customers with technical issues; using multiply applications; Scheduled customer appointments; resolved errors on accounts; taking payment transactions over the phone; Identified and resolved client concerns; provided customer service; resolved customer complaints; effectively handled difficult/irate customers.

Dish Network (Echostar), Tulsa Ok May 2006 – April 2007 Technical Service Representative Answering phones; reviewed client accounts; Set up new accounts; assisted customers with technical issues; using multiply applications; Scheduled customer appointments; resolved errors on accounts; taking payment transactions over the phone; Identified and resolved client concerns; provided customer service; resolved customer complaints; effectively handled difficult/irate customers. Office Depot, Desoto TX & Tulsa Ok August 2005 - May 2006 Cashier Assisting customers around the store; taking payment transactions; selling electronics and warranties; cleaning the store after hours; provided customer service; Answering phones; provided assistance to staff members. Atria, Flowermound TX May 2005 - July 2005 Caretaker Assisting the elderly with every day task; cleaning; preparing meals; performed miscellaneous tasks as assigned. Texas Truck Insurance, Dallas TX December 2004- February 2005 File Clerk Typing, copying; Filing; arranging files in alphabetical and date order; creating labels; performed clerical and miscellaneous tasks as assigned. Wal-mart, Lancaster TX September 2004 – November 2004 Cashier Maintained daily cash reports and balances; effectively and accurately processed various payment transactions; Assisted customers around; provided assistance to staff members. Education Desoto High School- Graduated May 2004 References Available upon request