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Amanda Walsh

Personal Details:
23 Avondale Mews, Kettering, Northamptonshire, NN16 8QD
I am a hard working individual with commitment to any task given. I have the ability to
interact and engage with all types of people, but I can also work alone using my own
initiative. I believe that I have a strong work ethic along with a willingness to learn new things.
Employment History:
Flomatic Restaurant Services Ltd.
January 2010 - Present
Role: Sales Operator. Responsibilities involve contacting regular clients, advising customers
with queries, taking regular orders, inputting orders on the system, keeping up to date with
product knowledge and selling the products.
Northamptonshire County Council
April 2009 September 2013
Role: Children with Disabilities Transport Assistant. Duties involved taking children with
disabilities to and from school, ensuring they have a safe journey, playing games and
keeping them occupied on their journey.
January 2008 February 2009
Role: Sales Operator. This role involved making inbound and outbound calls, selling new
products, assisting with customer queries, taking regular customers orders and inputting
them onto the system.
Orchard House Residential Care Home
November 2005 December 2007
Role: Care Assistant. Duties include taking care of residents with dementia, supporting their
daily needs, assisting with personal hygiene needs, working as a team, participating in social
activities with residents and communicating professionally with their family and friends.
The Wayfarers Public House
October 2001 September 2005
Role: Bar Staff. Duties include working under pressure, serving food and beverages to
customers, cash management, organising and managing events.
British Telecom Group Plc.
October 1998 August 2001
Role: Operator. Responsibilities include receiving inbound calls, assisting with finding the
customers telephone numbers, providing good customer service.
Bryant Road Convenience Store
November 1996 July 1998
Role: Retail Assistant. Duties include till operating, stacking shelves, checking product prices
and maintaining standards for the local community.
Education and Qualifications:

Level 2 in Emergency First Aid at Work
Level 1 in Health and Social Care
Level 2 in Health and Social Care
Southfield School for Girls
September 1988 1992
English Language - B
English Literature - C
Maths - C
Science - D
Information Technology - C
French - D
History - B
Geography - C

Within my work experience, the skills I have acquired are customer service skills, decision
making, communication, cash management, stock auditing, telephone skills, sales skills,
administrative & IT skills and knowledge of healthcare.
References are available on request.