HSBB Order Job Sheet

Order Details
Order No.
Order Type
Created Date/Time
Submit Date/Time
Appt Start Date/Time
Appt End Date/Time
Est. Installation Duration
HSBA BTU Flag

:
:
:
:
:
:
:
:

Priority

Smart Project Name

Residential Gateway (RG)

:
:

1-10514632604
New Install
05/28/2015 16:25:57
05/28/2015 16:27:00
07/15/2015 14:30:00
07/15/2015 17:00:00
1 working day
N
P04

State
PTT
Zone Name
Exchange
Terminate Streamyx Flag
Streamyx Login
Terminate POTS/DEL Flag
POTS/DEL No.

:
:
:
:
:
:
:
:

SELANGOR
ST
ZONE GOMBAK
SET
N

Sensitive Flag

Non-VIP

Hybrid STB Tagging

Subscription Details
Sales Personnel
Outlet Name
Product Name

:
:

Monthly subscription
Activation / Deposit
:

Product/Service Details

:
:

RM 249
RM 10

VIP 20

Product / Service

Service ID

Password

VIP 20
TM WiFi

kuantian1983

Residential Voice

60340321319

InfoBlast

288560

kuantian1983@unifi.my

Residential High Speed Internet

Residential Internet Security
High Speed Internet - Residential - 20 Mbps

kuantian1983@unifi

TPFMz2mRRmb8R

kuantian1983@iptv

qawMzvrKwSmj

One Time Charge

HyppTV Residential
120GB Monthly Download Volume

Customer Profile
Account Name
Contact Name
Primary Customer ID
Contact Phone No.
Contact E-mail
Segment Group

:
:
:
:
:
:

LAM KUAN TIAN

MR LAM
830528-08-5337
0182684269
kuantian1983@gmail.com
Consumer

Billing Address

Installation Address

31-2 2
JALAN PRIMA SETAPAK 3 PRIMA SETAPAK
53000 KUALA LUMPUR WILAYAH PERSEKUTUAN
MALAYSIA
2 31-2
JALAN PRIMA SETAPAK 3 PRIMA SETAPAK
53000 KUALA LUMPUR WILAYAH PERSEKUTUAN

Page 1 of 4

HSBB Order Job Sheet

MALAYSIA
Network Details
Platform
Premise Type
UG Flag
Cabinet ID

:
:
:
:

Vendor

DP Type
BTU Indicator
OLT/NE Name
OLT/NE ID

:
:
:
:

Cabinet Location

FTTH
THREE STOREY SHOP HOUSE
SET-1-3GETNF4-002
OPCOM
New
SET_C017_DP0016

Port_Out
Shelf
Slot
Port_Hum_ID

:
:
:
:

SDF VBLOCK

SDF VPAIR
SDF VBLOCK OUT
SDF VPAIR OUT
HyppTV Hospitality BTU Flag

:
:
:
:

Services

IN
1
05OUT

ONU Details

Type
High Speed Internet
Voice
HyppTV
HyppTV - Hospitality

VLAN Id
LH1017847080
LV1017847077
LT1017847083

VLAN Port
500
400
600

Data Port

Password

0003210974

New
BTU
Flag

Notes
Created by
X1103359

Note
fast track

Created Date/Time
05/29/2015 17:07:21

Date & Time:5:07 PM 29/05/2015

Name:LAM KUAN TIAN
Order Num:1-10514632604
Contact number:MR LAM
ORDER SUSPECT FRAUD
-engage tone
-session not detected ,
Query Streamyx Session Result for:
kuantian1983@unifi
BRAS IP Acct Session ID Time Framed IP Address
MAC Address Calling Station Total Connect Time Ping
No result available

next agent please check the connection 1st before call

customer
if have session please email to zft for verification

X1003653

done by Aainaa
FT
date
: 4:21 PM 17/06/2015
order
: 1-10514632604
customer
: LAM KUAN TIAN
contact
: 0182684269
language
: Bahasa Melayu

06/17/2015 16:26:51

Description;
-suspect fraud

Page 2 of 4

HSBB Order Job Sheet

-order unscheduled by TS21251
-appointment RA to 29/06/2015 PM slot
-cust adress;
31-2
2
JALAN
PRIMA SETAPAK 3
PRIMA SETAPAK
53000
KUALA LUMPUR
Query Streamyx Session Result for:
kuantian1983@unifi
BRAS IP Acct Session ID Time Framed IP Address
MAC Address Calling Station Total Connect Time Ping
No result available

X1307155

outcome and comment;customer unreacheable

By Bella
Order Number
1-10514632604
Package VIP 20
Access Type
Mobile Number
Call Status
CSR Name
Call Time
Contact Name

X1303237

06/10/2015 17:36:23

FTTH
0182684269
Unreachable
DIYANA
LAM KUAN TIAN

rna-1st attempt at 5:32 PM 10/06/2015

CC 3rd attempt at 3:34 PM 12/07/2015 rna till end
Order Number

1-10514632604

Package VIP 20
Access Type
Mobile Number

FTTH
0182684269

Call Status
CSR Name

Unreachable & SMS Sent

Riez

07/12/2015 15:33:55

SMS Script
Dear Valued Customer, Please be informed that your
UniFi installation will be held on 15/07/2015 Morning
session (9:30am-12:30pm)
Please prepare multiple extension cord.
Please check the Confirmation Slip at your preferred email address to verify the details.
Please be informed that, RM200 will be charged, if
installation is deferred within 24 hours before the
installation date.
Please be informed that account owner or the
authorized representative must be present throughout
the installation period.
Installation will not proceeded if your premise is under
renovation.
Any optional Installation should be borne by customer
and to be directly paid to contactor.
For Residential package, please prepare Television for
HYPP TV testing
Customer Name :
Order Number :

LAM KUAN TIAN

1-10514632604

Installation Address
Floor Number :
2
House/Unit/Lot :
31-2
Building Name :
Street Type :
JALAN
Street Name :
PRIMA SETAPAK 3
Section :
PRIMA SETAPAK
Postal Code :
53000
City :
KUALA LUMPUR

Page 3 of 4

HSBB Order Job Sheet

X1303237

X1412023

Please feel free to call our hotline number 100 1-30088-8123 (press no. 2 and press 1 for Installation) or
refer to our website for any enquiries.
CC 1st attempt at 2:12 PM 12/07/2015 rna till end
CC 2nd attempt at 2:13 PM 12/07/2015 rna till end

Query Streamyx Session Result for:

kuantian1983@unifi
BRAS IP Acct Session ID Time Framed IP Address
MAC Address Calling Station Total Connect Time Ping
No result available
cc 1st attempt at
: 5:29 PM 25/06/2015

07/12/2015 14:12:28

06/25/2015 17:35:01

CALL STATUS : Unreachable

::::::::::::::::::::::::::::::::::::::::::::::::
ORDER NO
:1-10514632604
CUST NAME
:LAM KUAN TIAN
CONT NUMBER
:0182684269 MR LAM
IC/PP/CRN
:830528-08-5337
EMAIL ADD
:kuantian1983@gmail.com
BUILDING TYPE
:FTTH
APPOINMENT DATE & TIME: 29/06/2015 01:30 PM

CC Call

- Call ringing until voice mail

CC done by,
MASAYU / TMUC OB

Page 4 of 4