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ELIZABETH B.

CAPURRO
San Rafael, CA 94901 ~ 415-300-6730 ~ liz.capurro@gmail.com

QUALIFICATION PROFILE
Accomplished professional with solid and progressive experience in all facets of executive leadership, operations
management, human resources management, strategic planning, and performance management. Astute business
strategist with proven success in enhancing operational efficiency, streamlining business processes, leading
organizations through critical transitions, and implementing cost control initiatives. Specialized expertise in
understanding corporate culture and translating corporate strategies into tangible operating results. Instrumental in
sourcing, training, and promoting companywide talent. Unwavering commitment to improving the customer
experience while driving growth initiatives. Additional strengths include:
Organizational Restructuring & Integration
Operations Management & Executive Leadership
Human Resources Management
Marketing & Social Media
Innovative Team Leadership

Strategic Planning & Analysis


P&L Responsibility & Fiscal Management
Change Management & Process Improvement
Training & Development
Performance Management & Compensation

CAREER HIGHLIGHTS
Played a key role in the development of programs and tools to support sourcing, staffing, and training while at
Philz Coffee. Assessed leaderships ability to on board the right fit in all levels of the organization. This would
include collaborating with Human Resources in constructing a seminar to support the training of all levels of
management in the organization.
Established Philz Coffee internal controls associated with all financial reporting associated with all retail
locations. I worked with all necessary departments and collaborated with the operations team to accomplish
this quickly with the intent of building efficiency in the business model at Philz.
Spearheaded efforts and significantly improved the method of opening new locations at Philz Coffee, which
enriched teamwork and communication, while reducing the number of issues, which increased the
effectiveness of all departments and their role in new locations. This included the development of a New
Store Opening Manual, Monthly/Weekly Checklists and Check-Ins.
Developed and organized General Manager Conferences, which included creative learning content, awards
and recognition programs, and entertainment. I took charge of this responsibility at three companies in which
I worked in the training department, this contributed to the overall culture and morale in each company.
Lead Annual Strategic Plans for Starbucks Northern California focusing on the specific areas of People/Talent
and Business. Included in this role was directing a team of District Managers and Store Managers in support
of Quarterly and Annual Goals with a focus on talent development and business acumen.
Focused on leveraging the talent of my management team on by leading a well-rounded approach on partner,
customer, and business which result in my being recognized as District Manager of the Year, for the
Northwest Region at Starbucks.. This strategy resulted in growth in the development of my team, store count
from 9 13 locations, customer measures lifted into 95th percentile, and business results #1 in the market.
Along with these tangible results was a commitment to the community and our team showing significant
participation throughout the community in which we served.

PROFESSIONAL BACKGROUND
Independent Advisor (Present)

Bain & Company: Specialty Coffee Expertise

MOD Pizza, Seattle, Washington (2014 2015)


Market Manager
Introduced MOD Pizza to the Northern California opened six successful locations in less than one year.
Supported efforts in talent acquisition at all levels of management and team member to support the growth
of the market.
Conducted service audits and built action plans to support consistently great operations.
Enthusiastically developed current and future management teams to staff and support the future growth
2015.

ELIZABETH B. CAPURRO

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Provided training to all levels of management and maintained full accountability for financial related goals.
Handled all human resource related issues that is relative to the unique requirements specifically related to
the California market.
Collaborated with the training department to roll out and support all training initiatives in both current and
new locations.

Philz Coffee Company, San Francisco, California (2011 2014)


District Manager
Spearheaded efforts to source, hire, and develop a team of top-performing district managers for multiple
business units.
Participated in talent acquisition and recruiting efforts.
Created company materials to support the training of management, hourly employees, and support services
team.
Established operational programs and tools to implement company standards in accordance with food and
safety standards and company guidelines.
Streamlined business processes and enhanced operational efficiency through process improvement and
change management strategies.
Formulated and introduced a compensation plan in support of company goals that would support the
customer experience, business results, and employee development.
Devised and implemented annual strategic plans that encompassed employee events, reward programs,
sourcing/development goals, and performance management.

Starbucks Coffee Company, San Francisco, California (2001 2010)

Regional Director (2003 2010)


Had full responsibility of a 100+-retail location market that included all aspects of partner, customer, and
business. Successfully elevated the reputation of Starbucks in San Francisco by fearlessly and
enthusiastically addressing the issues s they related to the unique aspects of running a business in the city.
Maintained full responsibility for developing financial budgets and strategic plans for both senior executive
teams as-well-as northern California regional director team.
Created and delivered a Customer Service seminar to improve the skill set of management and hourly
employees, which boosted customer satisfaction while driving revenue growth.

Early Career:
-

District Manager Starbucks Coffee Company


Director of Training and Development AG Ferrari Foods, San Leandro, California
Director of Training and Development Fresh Choice Restaurants, Santa Clara, California

EDUCATION
Human Resources Certification Program
UNIVERSITY OF BERKELEY
Physical Education Major/Business Minor
SONOMA STATE UNIVERSITY

Professional Development:
Interaction Management ~ Certificate of Completion
Zenger Miller Leadership Workshop ~ Certificate of Completion
CHART Member
Servant Leadership ~ Certificate
AFFILIATIONS
Volunteer Volleyball Coach ~ 5th & 6th Grade
Volunteer Marin Humane Society
San Francisco AIDS Walk Team Leader