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Question 1

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Intuitive decision making complements rational decision making but not bounded rational
decision making.
Select one:
True
False
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The correct answer is 'False'.

Question 2
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Highly reliable organizations (HROs) are easily tricked by their success.
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True
False
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The correct answer is 'False'.

Question 3
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Whenever anyone praises Mark for his good performance, he has the tendency to attribute his
success to his personal qualities such as his ability to thrive under pressure and his eye for detail.
However, any negative performance feedback is always met with excuses such as unsupportive
team members or insufficient time. This is an example of the ________.
Select one:
a. self-serving bias
Correct
b. confirmation bias
c. randomness bias
d. framing bias
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The correct answer is: self-serving bias

Question 4
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A programmed decision is a repetitive decision that can be handled by a routine approach.
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True

False
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The correct answer is 'True'.

Question 5
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Nonprogrammed decisions ________.
Select one:
a. involve standardized solutions
b. are usually made by lower-level managers
c. are associated with clear and specific goals
d. are unique and nonrecurring
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The correct answer is: are unique and nonrecurring

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00 out of 1. nonlinear Feedback The correct answer is: programmed Question 8 Correct Mark 1. ignore cultural differences d. know when it is time to call it quits Correct c.00 . build organizations that rely on their past successes Feedback The correct answer is: know when it is time to call it quits Question 7 Correct Mark 1.00 Flag question Question text Structured problems align well with which type of decisions? Select one: a. organic d.To make effective decisions in today's fast-moving world. managers need to ________. programmed Correct b. build organizations that shun complexity b.00 out of 1. analogous c. Select one: a.

bounded rationality of a decision b. a manager must determine what is relevant or important to resolving a problem. weight of the decision criteria d.Flag question Question text To determine the ________. Linear thinking c." Select one: a. escalation of commitment c. Escalating b. decision criteria Correct Feedback The correct answer is: decision criteria Question 9 Correct Mark 1. Select one: a.00 Flag question Question text ________ results in a solution that is considered "good enough.00 out of 1. Intuition d. Satisficing Correct .

Different situations demand different decision-making processes.00 out of 1. policy c.00 Flag question Question text Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her. rule Correct b. agenda d. procedure Feedback The correct answer is: rule Question 11 Correct Mark 1.00 . Michelle finds a company directive that specifically restricts her from taking certain actions. This is a(n) ________.Feedback The correct answer is: Satisficing Question 10 Correct Mark 1.00 out of 1. Select one: a.

00 out of 1. rule Correct b. procedure d. is used when dealing with unstructured problems and nonprogrammed decisions . is a series of sequential steps a manager uses to respond to a structured problem d. Select one: a. specifically states what should or should not be done c. Select one: a.Flag question Question text "Smoking and the consumption of alcohol are strictly prohibited inside the work premises. typically contains an ambiguous term Correct b. objective c." This is most likely an example of a(n) ________.00 Flag question Question text A policy ________. axiom Feedback The correct answer is: rule Question 12 Correct Mark 1.

Feedback The correct answer is: typically contains an ambiguous term Question 13 Correct Mark 1.00 Flag question Question text When problems are ________.00 out of 1. programmed decision making Feedback The correct answer is: unstructured. . nonprogrammed decision making b. nonprogrammed decision making Correct d. Select one: a. structured. unstructured. nonprogrammed decision making Question 14 Correct Mark 1.00 Flag question Question text The phenomenon of escalation of commitment refers to an increased commitment to a previous decision despite evidence that it may have been wrong. pure intuition c. structured. unstructured.00 out of 1. managers must rely on ________ in order to develop unique solutions.

maximize Correct Feedback The correct answer is: satisfice. rather than ________.00 . they tend to ________. satisfice.00 out of 1. satisfice c. maximize Question 16 Correct Mark 1. satisfice.00 out of 1. neutralize.00 Flag question Question text Managers cannot possibly analyze all information on all alternatives. satisfice b. maximize. neutralize d. Select one: a.Select one: True False Feedback The correct answer is 'True'. Question 15 Correct Mark 1.

The car is in need of several repairs before she will feel comfortable driving it. Her first concern is safety of the vehicle. identifying the decision criteria Correct d. analyzing alternatives c. He is specifically looking for one that is located in the heart of the city and should be available for $600 per month. This step in the decision-making process is called ________. Before talking to a repair person. weighting the decision criteria b." This is an example of ________.00 Flag question Question text Toby is hunting for a new apartment. the second option "will also do. and her older brother has loaned her an old car. Select one: a.00 out of 1. However. evaluating decision effectiveness Feedback The correct answer is: identifying the decision criteria Question 17 Correct Mark 1.Flag question Question text The Car (Scenario) Colleen is a student. Toby is also willing to pay up to $850 per month for a place that is situated slighted away from the city center. . Colleen needs to prioritize the repairs. According to him.

Select one: True False Feedback The correct answer is 'False'. non linear thinking Feedback The correct answer is: bounded rationality Question 18 Correct Mark 1.00 out of 1. intuitive decision making d.00 out of 1.Select one: a. Question 19 Correct Mark 1. rational decision making b.00 Flag question Question text One assumption of rational decision making is that the decision maker is not aware of all possible alternatives and consequences.00 . bounded rationality Correct c.

d. c. analyzing the situation with deductive reasoning c. gaining a deep understanding of the situation Correct . Question 20 Correct Mark 1. Correct Feedback The correct answer is: Effectively identifying problems is not easy. unveiling a rational approach to address the situation b. b. what is a problem for one manager is a problem for all other managers. Select one: a.00 Flag question Question text Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________. Effectively identifying problems is not easy.00 out of 1. A symptom and a problem are one and the same. Generally. Problems are generally obvious.Flag question Question text Which of the following statements is true concerning problem identification? Select one: a. developing solutions which somehow seem inevitable d.

00 out of 1. is complex but reliable Feedback The correct answer is: focuses on matters of importance Question 22 Correct Mark 1. Select one: a. focuses on consistency more than logic c.Feedback The correct answer is: gaining a deep understanding of the situation Question 21 Correct Mark 1. after allocating weights to the decision criteria. Select one: .00 Flag question Question text An effective decision-making process ________. the decision maker lists viable alternatives that could resolve the problem. focuses on matters of importance Correct b.00 Flag question Question text In the decision-making process.00 out of 1. avoids subjective and intuitive thinking d.

Even . It has now become apparent that.00 Flag question Question text Pat is the manager of a large project that has been underway for the last eight months. Question 23 Correct Mark 1.00 out of 1.00 Flag question Question text The decision-making process begins by identifying decision criteria. Question 24 Correct Mark 1.True False Feedback The correct answer is 'True'. Select one: True False Feedback The correct answer is 'False'. due to various external factors. the project is unlikely to succeed.00 out of 1.

Pat continues to pump money and resources into it in the hope that the project's prospects will change. availability bias b. self-serving bias Feedback The correct answer is: sunk costs error Question 25 Correct Mark 1. intuitive decision making Feedback The correct answer is: bounded rationality . escalation of commitment d.though the best option would be to withdraw from the project. This is an example of the ________. cognitive decision making b. He reasons that he doesn't want all those months of hard work to go to waste. bounded rationality Correct c.00 out of 1. they are following the concept of ________. Select one: a. sunk costs error Correct d. Select one: a.00 Flag question Question text When managers make decisions that are rational but limited by their ability to process the information. hindsight bias c.

00 Flag question Question text In organizations.00 out of 1. people who act as catalysts and assume the responsibility for managing the change process are called ________. change champions d.00 Flag question Question text Coercion involves exchanging something of value for an arrangement to lessen the resistance to the change effort. Select one: a. change generators Feedback The correct answer is: change agents Question 2 Incorrect Mark 0. Select one: True .00 out of 1.Question 1 Correct Mark 1. change agents Correct c. change masters b.

00 Flag question Question text ________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas. Diversity Feedback The correct answer is: Creativity Question 4 Correct Mark 1. Alteration c. Question 3 Correct Mark 1.00 out of 1. Creativity Correct d.00 out of 1. Select one: a. Innovation b.False Feedback The correct answer is 'False'.00 Flag question Question text .

participation d. negotiation b. workforce d. facilitation and support Feedback The correct answer is: education and communication Question 6 Correct Mark 1. education and communication Correct c.00 out of 1.00 out of 1. technology Correct b.Which of the following is NOT an internal force of change? Select one: a.00 . employee attitudes Feedback The correct answer is: technology Question 5 Correct Mark 1.00 Flag question Question text Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation? Select one: a. strategy c.

closed-system focus d.Flag question Question text What organizational development technique involves changing the attitudes. Select one: a. tolerance of conflict Correct .00 Flag question Question text An innovative culture is likely to have ________. stereotypes. team building b.00 out of 1. low tolerance of risks c. high external controls b. sensitivity training Feedback The correct answer is: intergroup development Question 7 Correct Mark 1. survey feedback d. intergroup development Correct c. and perceptions that work groups have about each other? Select one: a.

he feels he gets all of their complaints. strong work ethic. regulations.com (Scenario) Edwin Edwards is a team leader for Lightspeed. an e-business that has employees in every global time zone. and professionalism. focused on ends rather than means Correct Feedback The correct answer is: focused on ends rather than means .00 Flag question Question text Lightspeed. Some of the factors that the team has to contend with are deadlines. The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time. Select one: a. What he likes most about leading the team is that they seem to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what. team members seem to have more trouble with this than any other team-conflict issue. tolerant of conflict b. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. which indicates that the team is ________. able to deal with high risk d. high-speed turnaround.Feedback The correct answer is: tolerance of conflict Question 8 Correct Mark 1. due to the position he is in. an open-system focus team c. As team leader. A frustration that he is encountering is that he works with all of these people and does not have control over their "actual" work or the few organizational rules. Yet.com. and policies.00 out of 1. the creativity-innovation chain. Edwin sees team members via video conference only a few times per year.

links the present and the future Correct b. Select one: a.00 out of 1. Inc.Question 9 Correct Mark 1. discourages mavericks d..00 Flag question Question text A change capable organization ________. During these 15 years. for the last 15 years. Inc. The employees have started becoming vocal about the decrease in their bonus checks and their desire for increased profits. It seems as though his competition is always .00 Flag question Question text New Ideas (Scenario) Although New Ideas. follows its competitor's footsteps Feedback The correct answer is: links the present and the future Question 10 Correct Mark 1. Louis Snyder has been President of New Ideas. discourages diverse teams c. has been in business for 30 years. the company and its employees seemingly have been in a constant state of change. he has had to change the strategic focus of the company three times.00 out of 1.

introducing new products into the market and his company's niche products have to be constantly
changed in order to keep up with the competition. Moreover, the government has been active in
passing new legislation to increase the control of the product packaging and product contents.
The technology used to manufacture the products has also been continually changed to make the
process more efficient.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong
competition in the market. This situation describes what metaphor of change?
Select one:
a. a calm water metaphor
b. a black-water rapid metaphor
c. a rapid water metaphor
d. a white-water rapids metaphor
Correct
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The correct answer is: a white-water rapids metaphor

Question 11
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A leadership change can facilitate cultural change.
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True
False
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The correct answer is 'True'.

Question 12

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A ________ helps employees whose personal lives suffer from a lack of planning to sort out
their priorities.
Select one:
a. time management program
Correct
b. wellness program
c. life insurance program
d. health and wellness program
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The correct answer is: time management program

Question 13
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________ is the process of taking a creative idea and turning it into a useful product or work
method.
Select one:
a. Innovation
Correct
b. Inspiration

c. Creativity
d. Ingenuity
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The correct answer is: Innovation

Question 14
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According to Lewin, which of the following is the objective of refreezing?
Select one:
a. directing behavior away from the status quo
b. hindering the existing equilibrium
c. eliminating the need for future change
d. stabilizing the new situation
Correct
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The correct answer is: stabilizing the new situation

Question 15
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. The employees have started becoming vocal about the decrease in their bonus checks and their desire for increased profits. Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Select one: True False Feedback The correct answer is 'False'. Therefore. Louis Snyder has been President of New Ideas. Select one: a. The technology change in the manufacturing process of New Ideas. It seems as though his competition is always introducing new products into the market and his company's niche products have to be constantly changed in order to keep up with the competition.Sensitivity training refers to activities that help team members learn how each member thinks and works. he has had to change the strategic focus of the company three times. Inc. external force of change Correct b. internal force of change . Question 16 Correct Mark 1. for the last 15 years. the government has been active in passing new legislation to increase the control of the product packaging and product contents. Moreover. Inc.00 out of 1. During these 15 years.00 Flag question Question text New Ideas (Scenario) Although New Ideas. has been in business for 30 years. The technology used to manufacture the products has also been continually changed to make the process more efficient. the company and its employees seemingly have been in a constant state of change. it was a(n) ________.

00 out of 1. an e-business that has employees in every global time zone. When a member offers an "off-the-wall" solution to a team problem. As team leader. and professionalism. economic force of change Feedback The correct answer is: external force of change Question 17 Correct Mark 1.c. What he likes most about leading the team is that they seem to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what. high-speed turnaround. Edwin has to contend with what cultural variable? Select one: a. tolerance of conflict b. he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. the creativity-innovation chain. team members seem to have more trouble with this than any other team-conflict issue.com (Scenario) Edwin Edwards is a team leader for Lightspeed. Edwin sees team members via video conference only a few times per year. Some of the factors that the team has to contend with are deadlines. focus on ends . strong work ethic. and policies.com. regulations. Yet. due to the position he is in. tolerance of risk c. A frustration that he is encountering is that he works with all of these people and does not have control over their "actual" work or the few organizational rules. tolerance of the impractical Correct d.00 Flag question Question text Lightspeed. marketplace force of change d.

people change b. has recognized that there is a need for reengineering the entire organization. and then dispose of all old equipment to a salvage dealer or else incur a loss. management change c.. U.Feedback The correct answer is: tolerance of the impractical Question 18 Correct Mark 1. structural change Feedback . He also thinks that opening a new store in Nowhere..00 Flag question Question text Fred Fryer's Donuts (Scenario) Since the integration of two new stores in Littleville. as many as 10 percent of the current employees will resign or retire. Fred is setting up the main store as a training store. The installation of the new equipment at Fred Fryer's Donuts. Fred Fryer's Donuts.. The organization is also replacing the old employee reporting system.S.00 out of 1. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores. will absorb the excess employees. Inc. is an example of ________. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. Ordering of materials will now be done by an intranet. The employees will have to be trained to operate the new computer programmed equipment. Inc. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. Fred has promised that no one will lose his or her job because of the organizational changes. technological change Correct d. Select one: a. He estimates that when the employees get to the computer programming training.

00 out of 1. or opportunities.00 Flag question Question text Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands. Select one: True False Feedback The correct answer is 'True'. Select one: True False . constraints.00 out of 1.The correct answer is: technological change Question 19 Correct Mark 1. Question 20 Correct Mark 1.00 Flag question Question text A realistic job preview during the selection process minimizes stress by reducing ambiguity over job expectations.

His efforts at getting people to accept change had met with little resistance due to his and the new director's efforts as well as the hard work of his subordinates. Select one: True False Feedback The correct answer is 'False'. Question 22 Correct Mark 1. But now the hard part really started-actually managing the change. Question 21 Correct Mark 1.00 Flag question Question text In the "white-water rapids" metaphor of change.Feedback The correct answer is 'True'.00 Flag question Question text The Government Job (Scenario) Colin was getting accustomed to his surroundings in a state government job. What techniques could he and his agency's new director employ to most . change is seen as an occasional disruption in the normal flow of events.00 out of 1.00 out of 1.

Select one: a. and difficulty accepting and enjoying leisure time. team building d. a method of changing behavior through unstructured group interaction. intergroup development Feedback The correct answer is: sensitivity training Question 23 Correct Mark 1. Type Y c. survey feedback b. Colin decided his people will benefit from ________. Type A Correct d. and the people. Type B Feedback The correct answer is: Type A . the technology.00 Flag question Question text A ________ personality is characterized by chronic feelings of a sense of time urgency. Select one: a. sensitivity training Correct c. Type X b.effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his agency: the structure. an excessive competitive drive.00 out of 1.

00 out of 1. Select one: a.00 Flag question Question text A company that decides to decentralize its sales procedures is managing ________ changes.00 out of 1. structural Feedback The correct answer is: technological Question 25 Correct Mark 1. Select one: a. people . people c. financial d. they are adopting ________ changes. technological b.00 Flag question Question text When supermarkets and other retailers use scanners that provide instant inventory information. technological Correct b.Question 24 Correct Mark 1.

c.00 Flag question .00 out of 1. financial d. Select one: True False Feedback The correct answer is 'True'. structural Correct Feedback The correct answer is: structural Question 1 Correct Mark 1. Question 2 Correct Mark 1.00 Flag question Question text Studies indicate that doing a good job planning and implementing those plans play a bigger part in high performance than does how much planning is done.00 out of 1.

an ongoing plan that provides guidance for activities performed repeatedly Correct b.00 Flag question Question text A standing plan is ________. Feedback The correct answer is: Progress toward objectives is periodically reviewed. a plan that stands in place of a preferred plan in case of the failure of the latter c. Progress toward objectives is periodically reviewed. a one-time plan specifically designed to meet the needs of a unique situation d. and feedback is provided. and feedback is provided. Select one: a. Question 3 Correct Mark 1. c. The organization's overall objectives and strategies are formulated. a flexible plan that sets out general guidelines for company strategy Feedback The correct answer is: an ongoing plan that provides guidance for activities performed repeatedly Question 4 . Successful achievement of objectives is reinforced by performance-based rewards.00 out of 1. Correct b.Question text Which of the following is the last step in MBO? Select one: a. d. Action plans are implemented.

00 out of 1. Question 5 Correct Mark 1.00 Flag question Question text Dynamic environments require a flatter organizational hierarchy in order to plan effectively.Correct Mark 1. Select one: a. Select one: True False Feedback The correct answer is 'True'. Stated c.00 Flag question Question text ________ plans are plans that are clearly defined and leave no room for interpretation.00 out of 1. Directional b. Specific Correct Feedback The correct answer is: Specific . Long-term d.

determining goals individually or with input from others c.Question 6 Correct Mark 1. short-term. directional d.00 Flag question Question text When uncertainty is high. general.00 Flag question Question text Which is the first step managers should follow in goal setting? Select one: a. flexible Question 7 Correct Mark 1. writing down goals and communicating them to all who need to know . evaluating available resources b. specific. Select one: a.00 out of 1. directional.00 out of 1. plans should be ________ and ________. standing c. informal Feedback The correct answer is: specific. flexible Correct b.

financial Feedback The correct answer is: operational Question 9 Correct Mark 1.d. Select one: a.00 Flag question Question text Plans that encompass only the production or the sales goals of a company are termed ________ plans. informal d.00 out of 1.00 out of 1. operational Correct b. strategic c. reviewing the organization's mission Correct Feedback The correct answer is: reviewing the organization's mission Question 8 Correct Mark 1.00 Flag question .

00 . and what it wants its stakeholders to believe its goals are.Question text Long-term plans are those with a time frame beyond three years.00 Flag question Question text An organization's ________ goals are official statements of what an organization says. Select one: a.00 out of 1. implicit Feedback The correct answer is: stated Question 11 Correct Mark 1.00 out of 1. authentic d. Select one: True False Feedback The correct answer is 'True'. stated Correct b. Question 10 Correct Mark 1. real c.

Flag question Question text A ________ is an integrated network of goals in which the accomplishment of goals at one level serves as the means for achieving the goals. three years Correct . or ends. five years d. one year c. Select one: a. process sequence Feedback The correct answer is: means-ends chain Question 12 Correct Mark 1. at the next level. bottom-up ladder d.00 out of 1. reverse pyramid b. seven years b.00 Flag question Question text Long-term plans are defined as those with a time frame beyond ________. means-ends chain Correct c. Select one: a.

Question 14 Correct Mark 1.00 Flag question Question text The commitment concept says that plans should extend far enough to meet those commitments made when the plans were developed.00 Flag question Question text Top executives are mainly involved in ________ planning.Feedback The correct answer is: three years Question 13 Correct Mark 1. functional b. operational . Select one: True False Feedback The correct answer is 'True'.00 out of 1. Select one: a.00 out of 1.

00 Flag question Question text What plans are preferable when uncertainty is high in the business environment? . Select one: True False Feedback The correct answer is 'False'.c. Question 16 Correct Mark 1.00 Flag question Question text Most businesses have only the single goal of making profits. departmental Feedback The correct answer is: strategic Question 15 Correct Mark 1.00 out of 1.00 out of 1. strategic Correct d.

Select one: a.00 out of 1.00 out of 1. This is an instance of how ________. but its facilities do not comply with statutory environmental regulations. strategic goals help shape financial goals b.00 . an organizations stated goals need not be its real goals Correct d. directional plans Correct c.00 Flag question Question text An organization's mission states that it "is committed to reducing its environmental footprint". a company's real goals are derived from its mission statement Feedback The correct answer is: an organizations stated goals need not be its real goals Question 18 Correct Mark 1. Select one: a. standing plans b. informal plans Feedback The correct answer is: directional plans Question 17 Correct Mark 1. specific plans d. long-term goals differ from short-term goals c.

Select one: a.00 Flag question Question text . the company's goals are directional in nature d. Robert Downs mostly picks issues that are in line with his political beliefs and those that his advertisers approve of. When making editorial decisions for his newspaper. New York." This goal is to appear clearly on top of every page of the newspaper. As a first step. one of the paper's biggest advertisers. he recently chose not to publish a story about how a large local manufacturer.Flag question Question text Community Newspaper (Scenario) Robert Downs is in the process of setting up a small community newspaper in his home town of Corning. the company's financial goals derive from its strategic goals Feedback The correct answer is: the company's stated goals are not its real goals Question 19 Correct Mark 1. For instance. This indicates that ________.00 out of 1. he sets the following goal for his company: "To be a champion for free speech and for the development of the community. the company's strategic goals do not leave any room for interpretation b. was flouting environmental regulations. the company's stated goals are not its real goals Correct c.

00 out of 1.00 out of 1. Select one: True False Feedback The correct answer is 'False'.Several research studies have conclusively proven that planning organizations always outperform nonplanning organizations. Question 21 Correct Mark 1.00 Flag question Question text The number of years used to define short-term and long-term plans has increased considerably because of the greater environmental certainty businesses have today. Select one: True False Feedback The correct answer is 'False'.00 Flag question . Question 20 Correct Mark 1.

Question text The ________ Act makes it a crime in the United States to engage in stealth of a trade secret. Select one: a. Sarbanes-Oxley b. financial Correct b. financial Question 23 Correct . strategic.00 out of 1. Glass-Steagall Feedback The correct answer is: Economic Espionage Question 22 Correct Mark 1.00 Flag question Question text Most company's goals can be classified as either ________ or ________. strategic. Patriot c. tactical c. economic d. social. operational. operational Feedback The correct answer is: strategic. Economic Espionage Correct d. Select one: a.

Apart from being used to ensure that employees are doing what they are supposed to be doing.00 out of 1. Organization-wide c.00 Flag question Question text Which of the following reflects the way goals are set in an MBO program? Select one: a. Operational Correct d. Select one: a.00 out of 1.00 Flag question Question text ________ planning dominates managers' planning efforts at lower levels of the organization. b.Mark 1. c. Directional Feedback The correct answer is: Operational Question 24 Correct Mark 1. Correct . goals are used as a motivating tool for employees. Goals are not used to measure and control employee performance. Goals tend to be broad and directional to encourage interpretation by individual managers. Strategic b.

a plan developed to ensure worker safety at the company's facilities Feedback The correct answer is: a plan developed to implement new environmental regulations Question 1 Correct Mark 1.00 out of 1. Feedback The correct answer is: Apart from being used to ensure that employees are doing what they are supposed to be doing.00 Flag question Question text Which of the following is an example of a single-use plan? Select one: a. affirmative action hiring policies of a company b.d. the procedure to be followed for firing low-performing employees d. Question 25 Correct Mark 1. Goals are set by top level managers and lower level employees implement them based upon their interpretation of these goals. goals are used as a motivating tool for employees.00 out of 1.00 . a plan developed to implement new environmental regulations Correct c.

if necessary. Clearly communicate the security policies to employees. Investigate incidences and take appropriate action. Review company policies and change.00 Flag question Question text The Sarbanes-Oxley Act also called for more disclosure and transparency of corporate financial information.00 out of 1. Correct b. Question 2 Correct Mark 1. . c. Feedback The correct answer is: Clearly communicate the security policies to employees. Use corporate hotlines for reporting and investigating incidences.Flag question Question text Which of the following is an example of a feedforward control measure used to control possible workplace violence? Select one: a. d. Select one: True False Feedback The correct answer is 'True'.

the company has adopted a hierarchical structure. TN. Inc.00 Flag question Question text Factors that have been found to be linked to workplace violence include ________. However. and policies in order to meet its goals. This publicly traded firm has grown in a systematic fashion over its 25-year existence and now claims more than 12.000 employees worldwide.00 out of 1. regulations. poor employee diet d.00 Flag question Question text Statco's Control (Scenario) Statco. Select one: a. which emphasizes organizational authority.Question 3 Correct Mark 1. the company has struggled to meet .00 out of 1. too much caffeine b. is a statistical software company based in Columbia. As it has grown. employee stress Correct c. poor personal hygiene Feedback The correct answer is: employee stress Question 4 Correct Mark 1.. Management relies heavily on administrative rules.

Select one: a. Question 6 . Select one: True False Feedback The correct answer is 'True'. Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation. and then correct the source of the deviation. The firm hires Mark Adams.00 out of 1. to design a control system and offer suggestions to improve the firm's performance. an expert in control system design. immediate corrective action c. bureaucratic control b.projected revenues for each of the past 10 quarters. concurrent control Feedback The correct answer is: basic corrective action Question 5 Correct Mark 1.00 Flag question Question text Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries. Mark is recommending ________. basic corrective action Correct d. Here.

total asset turnover ratio Feedback The correct answer is: current ratio Question 7 Correct Mark 1. She renders financial services to individuals and small businesses..00 out of 1. seeks her services to study the financial stability of their company. inventory turnover ratio b. . a fabless semiconductor company.00 Flag question Question text Productivity decreases when an organization raises the prices of its products. return on investment ratio c. Entropic Communications.00 out of 1. current ratio Correct d.Correct Mark 1.00 Flag question Question text Financial Controls Ruth Moody works as a freelance financial consultant. Ruth wants to analyze the organization's ability to meet its current debt obligations. Inc. Which of the following ratios is most helpful to Ruth in analyzing this? Select one: a.

openly communicate the costs of stealing c.Select one: True False Feedback The correct answer is 'False'. use the services of professional investigators Correct b. educate and train employees about the policies Feedback The correct answer is: use the services of professional investigators Question 9 . She is concerned about the increased employee theft observed in the factory. Barbara wants to take corrective measures to prevent future theft.00 Flag question Question text Employee Theft (Scenario) Barbara is the product manager of an energy company which operates in the Americas. A study has shown that $30.00 out of 1. Question 8 Correct Mark 1.000 worth of merchandise was accounted to employee theft in the year 2010. use corporate hotlines for reporting incidences d. Which of the following is a feedback tactic that Barbara could use to control theft? Select one: a.

is working hard to turn around the formerly successful real estate business. the new CEO for First Fidelity.00 out of 1. . Select one: a. occurs primarily when there are poor management-labor relations b. is a symptom of poor planning and management control c. He understands the importance of improving organizational productivity in achieving his goals. happens because people find ways to rationalize this behavior as correct Correct d.00 Flag question Question text Clinical psychologists suggest that employee theft ________.Correct Mark 1. Mark is keen to improve organizational performance and effectiveness. His goal is to make First Fidelity a leader in the industry. reflects deep cultural problems in the society Feedback The correct answer is: happens because people find ways to rationalize this behavior as correct Question 10 Correct Mark 1.00 out of 1.00 Flag question Question text The Industry Leader (Scenario) Frank.

Feedback The correct answer is: The real estate business is characterized by intense competition. Total quality management c. Product prices are not related to organizational productivity. Select one: a. Such an action would lead to reduced employee satisfaction. Selling price is negatively correlated to organizational productivity. Correct d. b.The operations manager suggests a hike in the prices to improve productivity. What could be the possible reason for this? Select one: a. c. Question 11 Correct Mark 1.00 Flag question Question text ________ is the search for the best practices among competitors or non competitors that lead to their superior performance. Frank rules this option out. Factor analysis b. Market positioning d. Benchmarking Correct Feedback The correct answer is: Benchmarking Question 12 Correct . However.00 out of 1. The real estate business is characterized by intense competition.

a company's relative position in the industry in terms of performance variances c. feedback control d. concurrent control c.00 out of 1. the variation between actual performance and the standard Correct Feedback The correct answer is: the variation between actual performance and the standard Question 13 Correct Mark 1.00 Flag question Question text Which of the following is considered the most desirable type of control to prevent anticipated problems? Select one: a.00 Flag question Question text The comparing step in the control process determines ________. Select one: a.Mark 1.00 out of 1. a company's relative position in the industry in terms of the standards used b. reactive control . feedforward control Correct b. the ideal standard to be used in measuring organizational performance d.

00 Flag question Question text Workplace Violence (Scenario) . formal. statistical reports d.Feedback The correct answer is: feedforward control Question 14 Correct Mark 1.00 out of 1. personal observations c. written reports Correct Feedback The correct answer is: written reports Question 15 Correct Mark 1. oral reports b. and easy to file and retrieve? Select one: a.00 Flag question Question text Which of the following sources provides information which is comprehensive.00 out of 1.

00 out of 1. the factory manager. is looking for ways to control such incidents. feedback Correct b. Select one: True False Feedback The correct answer is 'True'. By doing this she is exerting ________ control over the incident. An employee about to lose his job opened fire to cause this debacle. concurrent c.Three employees were injured in shootings at the Premier Bear Factory located in Arizona. Question 17 Correct . Helen investigates the incident to take measures to control its effects.00 Flag question Question text A service profit chain is the service sequence from employees to customers to profit. parallel d. feedforward Feedback The correct answer is: feedback Question 16 Correct Mark 1. Helen Gates. Select one: a.

Mark 1. Select one: a.00 out of 1. concurrent Correct c. proactive b. Charles interacts directly with the employees in the work area to identify problem areas.00 Flag question Question text Controlling Operations Charles is the operations manager of a firm which operates as a leaf tobacco merchant and processor worldwide. Charles believes that the firm's productivity can be increased substantially from the current level. This type of direct supervision is an example of ________ control.00 out of 1. feedback Feedback The correct answer is: concurrent Question 18 Correct Mark 1. feedforward d. He works with various departments to obtain a holistic idea of the business. He wants to exert control to improve organizational performance and productivity.00 Flag question Question text .

Planning. planning Question 19 Correct Mark 1. information control approach Feedback The correct answer is: balanced scorecard approach Question 20 Correct . Controlling.00 Flag question Question text Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance? Select one: a. Leading. planning b. Select one: a. planning Correct d.________ is the final step in the management process. market value method b. which provides a critical link back to ________. Organizing.00 out of 1. organizing Feedback The correct answer is: Controlling. balanced scorecard approach Correct d. controlling c. economic value method c.

As it has grown. organizational planning b. This publicly traded firm has grown in a systematic fashion over its 25-year existence and now claims more than 12.00 out of 1. the company has struggled to meet projected revenues for each of the past 10 quarters. organizational structuring c. Management relies heavily on administrative rules. to design a control system and offer suggestions to improve the firm's performance.. Which of the following is a key activity that the proposed control system should perform? Select one: a.000 employees worldwide. TN. Inc. which emphasizes organizational authority.00 Flag question . and policies in order to meet its goals. an expert in control system design. is a statistical software company based in Columbia. The firm hires Mark Adams. the company has adopted a hierarchical structure. regulations. performance measurement Correct d.00 out of 1.00 Flag question Question text Statco's Control (Scenario) Statco. However. strategic planning Feedback The correct answer is: performance measurement Question 21 Correct Mark 1.Mark 1.

Question text The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________. cross-cultural differences b. balanced scorecard Correct d. workplace safety Feedback The correct answer is: global turmoil and disasters Question 22 Correct Mark 1.00 Flag question Question text The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective. workplace privacy d.00 out of 1. financial control Feedback The correct answer is: balanced scorecard Question 23 . market value b. global turmoil and disasters Correct c. Select one: a. Select one: a. economic value c.

employee monitoring costs are part and parcel of doing business Feedback The correct answer is: performance standards are already in place Question 24 Correct Mark 1.Correct Mark 1. performance standards are already in place Correct d. . employees require clear directions from management b.00 Flag question Question text Benchmarks for a company must be created based on the previous performance of the company. Select one: True False Feedback The correct answer is 'False'.00 out of 1.00 Flag question Question text The control process assumes that ________. employees are under-qualified and require training c.00 out of 1. Select one: a.

types of tasks that employees perform in various countries b. measurement and corrective action steps of the control process Correct Feedback The correct answer is: measurement and corrective action steps of the control process . strategic orientation of each technique d. The differences are primarily in the ________. way employees respond to the controlling measures c.00 Flag question Question text Control techniques can be quite different for different countries. Select one: a.Question 25 Correct Mark 1.00 out of 1.