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LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM

(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-401: LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: The objective of the course is to discuss the various components of


SCM and its implications in business. The course also helps the students to
understand the importance of logistics and its role in business with the help of
various case studies.
UNIT-I:
Introduction to Supply Chain Management: Concept, objectives and
Functions of Supply Chain; Process view of a Supply Chain; Impact of Supply
Chain Flows.
Supply Chain Drivers: Facilities, Inventory, Transportation, Information,
Sourcing, Pricing; Obstacles to Achieve Strategic fit; Role of Aggregate Planning
in Supply Chain, Methods and Managing Supply and Demand.
Supply Chain Performance: Competitive Advantage and Supply Chain
Strategies, Achieving Strategic fit.
UNIT-II:
Logistics Management: Introduction, Difference between Logistics and Supply
Chain; Inbound, Inter and Outbound Logistics; Integrated Logistics
Management; Maximizing productivity and cash flow, 3PL, 4PL, Intermodal and
Reverse Logistics.
Supply Chain Customer Service: The Marketing and Logistics interface,
Customer Service and Customer Retention, Service-Driven Logistics System,
Setting customer Service Priorities and Service Standards.
UNIT-III:
Supply Chain Relationship: Bench marking - Objectives, Bench marking
Cycle, Process and types, Setting Bench marking Priorities.
Sourcing in Supply Chain: Role of Sourcing in Supply Chain Management,
Supplier Scoring and Assessment; Supplier Selection and Controlling; The
Procurement process, Sourcing Planning and Analysis; Global Sourcing.
Pricing and Revenue in Supply Chain: The role of Revenue Management in
Supply Chain.
UNIT-IV:
Network design in Supply Chain: The role of distribution in the Supply Chain
Management, factors influencing distribution network design; Transportation
Fundamentals: The role of Transportation in Supply Chain, factors influencing
Transportation
Decisions,
Modes
of
Transportation,
Transportation
documentation.
Coordination in Supply Chain: Introduction, Lack of Supply Chain
Coordination and the Bullwhip effect, Impact of Lack of Coordination,
Obstacles to Coordination in Supply Chain, Managerial levers to Achieve
Coordination.
UNIT-V:

IT in Supply Chain: The role of IT in the Supply Chain, The Supply Chain IT
framework; CRM, Internal SCM, SRM; The Future of IT in Supply Chain,
Supply Chain IT in Practice.
Global Logistics and Global Supply Chain: Logistics in Global Economy,
Change in Global Logistics, Global Supply Chain business process; Global
Strategy; Global Purchasing, Global SCM.
Relevant case study discussions in all units
Text Books:
1. B.Rajasekhar, Acharyulu, Logistics and Supply Chain
management, Excel Books, New Delhi, 2009.
References:
2. Sunil Chopra and Peter Meindl, Supply Chain Management:
Strategy, Planning & Operations, Pearson Education, New
Delhi, 2004.
3. Donald J Bowerfox and David J Closs, Logistics Management:
The integrated Supply Chain Process, TMH, 2003.
4. D.K.Agarwal, Logistics and Supply Chain management, Mc
millan Publishers, 2010.
5. K.Sridhar butt, Logistics and Supply Chain management,
Himalaya Publishers, New Delhi, 2009.
LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM
(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-402: TOTAL QUALITY MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: To know how to manage quality in todays competitive environment.


It will focus on the principles, strategies, methods and tools that might be used
to build an effective quality system.
UNIT-I:
Introduction to Quality: Origin, growth, Quality Philosophies and
Frameworks, Dimensions of Quality, Quality Planning, Quality costs
UNIT-II:
TQM Concepts and Principles: Introduction to TQM, Implementing TQM
Systems, Approaches, Barriers, Changes in organization culture, Role and
responsibilities of management, Continuous improvement, Quality circles,
Quality Function Deployment.
UNIT-III:
TQM Methods, Tools and Techniques: Models for Quality Improvement,
Quality Improvement Tools, Problem Solving, Root Cause Analysis, Cause and
Effect analysis, Failure Mode and Effect Analysis, Types of Variation, Methods
of Measurement, Variation in Administrative Applications, Variation in
Production Systems, Variation in Service Systems Quality Systems, An
Overview of Supplier Quality Assurance Systems, Process Capability and
Control, Inspection, Testing, Reliability, The Six Sigma Way

UNIT-IV:
Statistical Quality Control: Statistical Process Control, Quality assurance,
Process capability analysis, Software Quality Management, Control Charts Acceptance sampling, Customer Quality Assurance
UNIT-V:
Quality System: ISO series as a system, implementing change, Quality
assurance systems and quality audits, Indian Quality System-Quality Awards
and Marks ISI etc.
Relevant case study discussions in all units

Text Books:
1. Bester Field: Total Quality Management, Pearson Education, New
Delhi, 2006.
References:
1. P.L.Jain: Quality Control and Total Quality Management, Tata
McGraw Hill, New Delhi, 2006.
2. R.Kesavan: Total Quality Management, I.K.International Publication.
3. B.Janakiraman, R.K.Gopal: Total Quality Management: Text and
Cases, PHI Learning, New Delhi.
4. Evans R.James, Total Quality Management organization and
strategy, 4th Edition, Thomson.

LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM


(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4F01: INTERNATIONAL FINANCIAL MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: To provide students with a broad view of International Monetary


Systems and its understanding to enable a global manager to do business in a
global setting.
UNIT-I: International Financial Management: Introduction, Dimensions,
Goals Globalisation of world economy- recent trends1. Theories of
International business, International Business Methods. International Flow of
Funds Balance of Payments (BoP), Fundamentals of BoP, Accounting
components of BOP. Economic and Monetary Union (EMU).
UNIT-II: Foreign Exchange Market :Function and Structure of the Forex
markets, major participants, types of transactions and settlements dates,
Foreign exchange quotations, process of arbitrage, speculation in the forward
market.. Currency Futures and Options Markets Overview of the other markets
- Euro currency market, Euro credit market, Euro bond market, International
Stock market.

UNIT-III: Exchange Rates Measuring exchange rate movements, Factors


influencing exchange rates. Government influence on exchange rates exchange rate systems. International arbitrage and interest rate parity.
Relationship between inflation, interest rates and exchange rates - Purchasing
Power Parity - International Fisher Effect.
UNIT-IV: Long term Asset -liability Management Foreign Direct Investment,
International Capital Budgeting, International Capital structure and cost of
capital. International Financing Equity, Bond financing, parallel loans.
UNIT-V: Short-term Asset-Liability Management International Cash
management, accounts receivable management, inventory management.
Payment methods of international trade, trade finance methods, Export
Import bank of India, recent amendments in EXIM policy, regulations and
guidelines.
Relevant case study discussions in all units
Text Books:
1. Apte, P G., International Financial Management, Tata McGraw Hill, New
Delhi.
References:
1. Madhuvij, International Financial Management, Excel Books, New Delhi.
2. Abdullah, F. A., Financial Management for the Multinational Firm.
Englewood Cliffs,New Jersey.
3. Bhalla V.K. International Financial Management, Anmol Publications,
New Delhi.
4. Eitman.Stone Hills, Moffett, Multinational Business Finance, Addition
Wesley, New Delhi.

LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM


(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4F02: FANACIAL RISK MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: The objective of financial risk management is to reduce the impact


of fluctuations and other factors of uncertainty in financial markets

UNIT-I: Introduction to Risk Management: Elements of uncertainty, Sources


of risk, Types of risk, and Implications of various risks for firm and limitations
of risk management.
Corporate Risk Management: Total risk and Expected cash flows, Evolution
of risk management. Approaches to risk management, Risk Management
process, Tools Hedging, forwards, and futures, options and swaps and Hybrids
Risk management guidelines, and Risk management in practice.
UNIT-II: Introduction to Derivatives: Historical perspective, Exchanges the
Mechanics of derivative markets, the role of clearinghouses, market players
and trading techniques.
UNIT-III: Futures: The fundamentals of futures contract Overview, Types of
futures, Mechanics of future trading, Major characteristics, Exchange
organization, Trading process, Price quotations, Hedging and Speculation with
Commodity futures, Interest rate futures, Currency futures and Stock Index
futures. Optimal hedge ratio, Pricing of Index Futures Contracts, Stock Index
Arbitrage, Applications of Index Futures and Beta Management.
UNIT-IV: Options: Overview, Generic options, factors affecting option prices,
Types of options Interest rate options, Currency options and Trading
strategies, Option pricing models, Options on futures contracts and Exotic
options Elementary Inventory strategies, Complex Investment Strategies,
Covered Call Writing, Protective Put, Straddles and Strangles, Spreads,
Evaluation of Option Based Investment Strategies, Risk Associated with
Options, Options Sensitivities.

UNIT-V: Swaps: Evolution of swap market, Swap terminology and structures of


standard coupon and currency swaps, Motivations underlying swaps Types of
swaps, Mechanics of swap transactions, Valuation and Application of swaps.
Relevant case study discussions in all units
Text Books:
1.Introduction to Futures & Options Hull, John C. Prentice Hall
References:
1. Options and Futures Dubufsky, David A. McGrawHill
2. Futures and Options Edwards, Franklin R / M, Cindy W. McGrawHill
3. Financial Derivatives Redhed, Keith. Prentice Hall India
4. Foreign Exchange, International Finance & Risk Management Rajwade, A
V. Academic of Business Studies

LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM


(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4H01: STRATEGIC HUMAN RESOURCE MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs
-----------------------------------------------------------------------------------------------

Objective: To enable students understand the relationship of HR strategy with


overall corporate strategy and the strategic role of specific HR systems and
processes.
UNIT-I: SHRM: An Introduction HR Strategy SHRM: Definition and
Components Human Resources as Assets: The VRIO Framework, The
Investment Perspective of Human Resources, Risks involved in Investing,
Factors determining the investment orientation of an organization
UNIT-II: Evolution of SHRM: Shift from HRM to SHRM, Objectives of SHRM,
Differences between HRM and SHRM, Differences in their strategies; Link
between HR strategy and Business strategy Strategic Fit: A Conceptual
Framework Different Approaches to SHRM: Best Fit Approach, Configuration
Approach Best Practice Approach HR Practices Life Cycle.
UNIT-III: Theoretical Perspectives of SHRM SHRM in Indian context
Indian versus Western Approaches Alternative HR Strategies - Compensation
system in the globalised environment.
UNIT-IV: HR Environment: Environment Trends and HR challenges HRM: A
changing function Partnership of HR and Line Managers Role of HR
Manager in 21st century HR Evaluation: Definition and overview
Contemporary Approaches to HR Evaluation: Balanced Score Card, HR Score
Card, Bench Marking, Business Excellence Model (BEM) Workforce Diversity.
UNIT-V: Significance of Training and Development Special forms of
Training and Development, New Developments in Training and Development
Compensation and Rewards Career Management: An SHRM Approach
Work-life balance Work-life Integration Work-life Initiatives and their
benefits Strategic Approach to Work-life Integration.
Relevant case study discussions in all units
Text Books:
1. Tanuja Agarwala, Strategic Human Resource Management,
Impression, Oxford University Press, New Delhi, 2009.

7th

References:
1. Charles R. Greer, Strategic Human Resource Management A General
Managerial Approach, 2nd Edition, 7th Impression, Pearson Education,
New Delhi, 2009.

2. Kesho Prasad, Strategic Human Resource Management Text and Cases,


McMillan, 2005.
3. Rajeesh Viswanathan, Strategic Human Resource Management, 1st
Edition, Himalaya Publishing House, Mumbai, 2010.
4. Jeffrey A. Mello, Strategic HRM, Thomas Learning, New Delhi, 2002.
LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM
(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4H02: MANAGEMENT OF CHANGE
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: The course aims at acquainting students about the dynamics


involved in the management of change and various organizational change
processes.
UNIT-I: Understanding Change: Nature of Change - Managing Change Forces of Change: External Internal; Types of Change Models of
Organisational Change: Lewins Model Planning Model Action Research
Model Integrative Model
UNIT-II: Managing Change: The Current Status Designing the New Status
Impact Analysis Transformation Planning: Structural Considerations
Management Processes Managing HR Culture Management Information
Technology; Creating the Support Systems: Management Support - Employee
Support Internal Support: Power Groups Administrative Systems &
Procedures; Sustaining the Momentum.
UNIT-III: Strategic Leverages to Change Changing Trends in Work
Environment Organisational Restructuring Reorganizing Work: Outsourcing
Insourcing - Vertical Integration Horizontal Integration Organisational
Networking; Process Oriented Strategies: Benchmarking Value Management
Business Reengineering; Competitor & Customer Oriented Strategies:
Positioning of the Company Customer Focus.
UNIT-IV: Organisational Culture & Change: Corporate Culture Dealing with
Change Identifying & Diagnosing Organisational Culture - Developing New
Culture Assessing Cultural Risk Checklist for Cultural Change.
UNIT-V: Managing Change through People: Dealing with Individuals: Human
response to Change The Three Rs of Management: Reason Management
Relationship Management Results Management Checklist for overcoming
Resistance to Change; Dealing with Groups Sensitivity Training Team
Building Self Managed Work Teams(SMTs) Team Based Compensation
Overcoming Organisational Resistance to Change.

Relevant case study discussions in all units


Text Books:
1. Harigopal.K, Management of Organisational Change
Transformation, 2nd Edition, Response Books, 2006.

Leveraging

References:
1. Somnath Chatopadhya and Udai Pareek, Managing Organizational
Change, Oxford & IBH, New Delhi, 1982.
2. Nilanjan Sengupta: Managing Changing Organizations, PHI Learning,
New Delhi, 2009.
3. Adrian Thornhill: Managing Change, Pearson Education, New Delhi,
2008.
4. Radha R Sharma: Change Management, TMH, New Delhi, 2008.

LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM


(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4H01: CONSUMER BEHAVIOUR
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs
-----------------------------------------------------------------------------------------------

Objective: The Objective of the course is enable students to understand the


perspectives of consumers and their buying behavior.
UNIT-I:
Introduction:An overview Introduction,need for understanding
consumer behavior,consumer insights:live examples,diversity in Indian
markets,changing pattern of Indian consumer behavior,factors influencing
consumer behavior,microfactors influencing consumer behavior,understanding
the buying decision process.Industrial consumer behaviour
UNIT-II:Factors
influencing
consumer
behaviour:Effect
of
personal
factors,Influence of reference groups,culture and western influence on
consumer behavior.
UNIT-III: Consumer as an Individual:consumer motivation,perception,belifs
and attitudes,learning experience,personality and self image.
UNIT-IV: The Consumer decision making process: The decision making
process,Impulse buying decision, decision making criteria, factors influencing
decision making, purchase decisions, Andreason model, Nicosia model, The
howard sheth model,Engel-kollat-blackwell model, bettmans information
processing model, sheth-newman gross model.
UNIT-V: Contemporary issues in consumer behavior:Demographic picture of the
Indian market,Drivers of change, consumer trends, significance of rural
markets, rural consumer behavior, new consumption patterns, productscategory wise: new behavioural patterns.
Relevant case study discussions in all units
Text Books:
1. Consumer Behavior-Insights from Indian market. Ramanuj Majumdar
PHI .
References:
1. Schiffman LG and Kanuk, LL - consumer behavior - Pearson
Education latest edition
2. Hawkins . Best , coney Consumer Behavior TMH , New delhi
3. Roger D Black well et al, Consumer Behavior , 9/e, Thomson , New Delhi
4. Henry Assael, consumer Behavior, 6/e, Thomson

Lecture
Tutorial
Credits

LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM


(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-4M02: CUSTOMER RELATIONSHIP MANAGEMENT
: 4 Periods/week
Internal Marks
: 40
:
External Marks
: 60
: 4
External Examination: 3 Hrs

----------------------------------------------------------------------------------------------Objective: To familarize the students with the emerging trends in customer


relations in the Indian business and to manage these relations in an effective
manner to increase customer loyalty.
UNIT-I: Introduction to CRM : CRM as a business strategy - Elements of CRM
- CRM Processes and systems - Entrance, applications and success of CRM
UNIT-II :Strategy and Organisation of CRM - Description of customer-supplier
relationships -The dynamic in relationships - Communities - CRM as an
integral business strategy- The nature & context of CRM strategy - The results
of a successful CRM strategy
UNIT-III: The relationship-oriented organization : Mission-Culture -Structure People -Communication and information Systems- 6 Communications and
multi channels - Customers and the use of the channels - Influence of the
channels on pricing and the formation of relationships
UNIT-IV: The individualized customer proposition - Customization Individualisation of the product offering - Individualized pricing policy -The
relationship policy -Loyalty programs - Improvement of the size and quality of
the customer database
UNIT-V: Retention and cross-sell analyses - Retention - Cross-selling -The
effects of marketing activities -Evaluating the effect of marketing activities on
the customer value -Experiments - The learning organization
Relevant case study discussions in all units
Text Books:
1.CRM Jagdish sheth -Customer Relationship Management : A Strategic
Perspective-Macmillan India Ltd. 2005.
References:
1. Stan Maklan, Adrian Payne, Joe Peppard, Lynette Ryals, Simon Knox
CustomerRelationship Management: Perspectives from the market place
Elsevier 2002.
2. Mitch Schneider Total Customer Relationship Management Thomson
DelmarLearning 2002.

3. Russ Lombardo CRM for the Common Man PEAK Sale Consulting
2003
4. Federico Rajola Customer Relationship Management: Organizational;
and Technological Perspectives Springer 2003.