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1.

Gender
o 1.Male
o

2.Female

2.Age
o 1.21 to 30
o

2. 31 to 40

3. 41 to 50

4. 51 to 60

5. 61 to 70

3. Region
o 1. Sub Continent
o

2. GCC

3. Europe

4. Africa

5. Other

4. Monthly Income
o 1.15,000 to 30,000
o

2.30,000 to 45,000

3.45,000 to 60,000

4.60,000 to 75,000

5.75,000 +

Statement
1. Fly Dubai has modern looking equipment.Tangibles
2. The physical facilities offered by Fly Dubai are visually
appealing.
3. Fly Dubai employees are neat in their appearance.
4. Fly Dubai has modern in flight equipment.

Strongly
Disagree

Disagree

Neutral

Agree

S
A

Statement
5. Fly Dubai has efficient check-in process. Reliability
6. Fly Dubai has on-time performance of scheduled flights.
7. Fly Dubai will perform the service right the first time.
8. Fly Dubai will provide the service at the time they promise to do
so.
9. Understand the specific needs of passengers. Responsiveness
10. Employees of Fly Dubai will tell customers exactly when
services will be performed.
11. Employees of Fly Dubai will give prompt service to customers.
12. Employees of Fly Dubai will always be willing to help
customers.
13. Employees of Fly Dubai will instil confidence to passengers
14. Fly Dubai has numerous, easy to use ticketing channels.
Assurance
15. Customers feel confident flying with Fly Dubai.
16. Employees of Fly Dubai will be consistently courteous with
customers.
17. Fly Dubai employees are Knowledgeable, skilful and courteous
in dealing with customers enquiries.
18. Fly Dubai has convenient flight scheduling.Empathy
19. Fly Dubai has strong capacity in dealing with delayed and
cancelled flights.
20. Fly Dubai has spontaneous care and concern for passenger
needs.
21. Fly Dubai has a sound mileage rewarding program.
Customer Satisfaction
22. I am satisfied with the service provided by fly Dubai
23. I would continue using Fly Dubai services in Future.

Strongly
Disagree

Disagree

Neutral

Agree

S
A

Statement
23. I would recommend family, friends and others to use Fly Dubai
services.

Strongly
Disagree

Disagree

Neutral

Agree

S
A