You are on page 1of 86

BSM Interoperability 8.0.

00

Installation and
Configuration Guide

December 2009

www.bmc.com

Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information
about the company, its products, corporate offices, special events, and career opportunities.

United States and Canada
Address

BMC SOFTWARE INC
2101 CITYWEST BLVD
HOUSTON TX 77042-2827
USA

Telephone

713 918 8800 or
800 841 2031

Fax

(01) 713 918 8000

Fax

713 918 8000

Outside United States and Canada
Telephone

(01) 713 918 8800

If you have comments or suggestions about this documentation, contact Information Development by email at
doc_feedback@bmc.com.
© Copyright 2005-2009 BMC Software, Inc.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with
the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other
trademarks or registered trademarks are the property of their respective owners.
IBM is a registered trademark of International Business Machines Corporation.
UNIX is a registered trademark of The Open Group.
Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle
Corporation.
SAP is a trademark or registered trademark of SAP AG in Germany and in several other countries.
Sun Solaris, Java, Java runtime environment, and JRE are trademarks or registered trademarks of Sun Microsystems, Inc.
in the U.S. or other countries.
BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this
information is subject to the terms and conditions of the applicable End User License Agreement for the product and the
proprietary and restricted rights notices included in this documentation.

Restricted Rights Legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE
COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the
U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS
252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is
BMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this
address.

Customer Support
You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer
Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC Software.”

Support Website
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support_home. From this website, you can:






Read overviews about support services and programs that BMC Software offers.
Find the most current information about BMC Software products.
Search a database for problems similar to yours and possible solutions.
Order or download product documentation.
Report a problem or ask a question.
Subscribe to receive email notices when new product versions are released.
Find worldwide BMC Software support center locations and contact information, including email addresses, fax
numbers, and telephone numbers.

Support by telephone or email
In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or
send an email message to customer_support@bmc.com. (In the Subject line, enter
SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact your local
support center for assistance.

Before Contacting BMC Software
Have the following information available so that Customer Support can begin working on your issue immediately:

Product information


Product name
Product version (release number)
License number and password (trial or permanent)

Operating system and environment information




Machine type
Operating system type, version, and service pack
System hardware configuration
Serial numbers
Related software (database, application, and communication) including type, version, and service pack or
maintenance level

Sequence of events leading to the problem

Commands and options that you used

Messages received (and the time and date that you received them)


Product error messages
Messages from the operating system, such as file system full
Messages from related software

. . . . . . . . . . . . . . . . Installing reporting and monitoring applications. . . . . . . . . . . . . . . . . . . . . .Contents Preface 7 Products and applications in BSM Interoperability 8. . . . . . . . . . . . . .00 data flow. . . . Installing BMC Atrium Discovery and Dependency Mapping . . . . . Installing BMC Impact Solutions . . . . . . . . . . . .0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audience . . . . . . . . . . . . . . . . . . . . Other requirements . . . . . . . . . . . 18 20 20 21 22 26 Chapter 2 31 Installing BSM Interoperability components Installing BMC Atrium and BMC IT Service Management applications . . . . Operating system and database requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 1 About BSM Interoperability 17 BSM Interoperability 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Transaction Management Application Response Time . . . . . . . . . . . . . . . . . 8 Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing transaction management applications. . . Installation paths for AR System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents 32 32 33 34 37 38 38 39 39 41 41 41 43 43 43 44 44 44 45 45 45 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . integrating with BMC Remedy Service Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Analytics for Business Service Management . . . . . . . Installing BMC Dashboards for Business Service Management. . . . . . Installing BMC ProactiveNet . . . . . . . . . . . . . . . . .0. . . . . . . . . . . . . . . . . Installing BMC Atrium Orchestrator . . . . . . . . . . . . . . Backwards compatibility testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .00. . . . . . . . . . . . . . Related documentation. . . . . . . . . . . . . . Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Identity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing and configuring BMC Remedy Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recommended order of installation . . . . . . . . . . . . . . . . . . Prerequisites . . . . . 14 Document organization. . . . . . . . . Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Impact Solutions and BMC Portal. . . . . . . . Installing Integration for BMC Remedy Service Desk . . . . . . . . . . . . . . . . . . . . . . . . Related documentation. . . . . . . . . . . . . . . . . . . . . . .

. . 49 Installing and configuring BMC BladeLogic Client Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Installing BMC BladeLogic Decision Support for Server Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Providing access to ITSM from BMC BladeLogic Client Automation user accounts . . . . . . . . . . . . . 80 Index 6 Installation and Configuration Guide 81 . . . . . . . . . . . . . . . . . . . . . . 47 Installing BMC BladeLogic configuration automation applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Installing BMC BladeLogic Network Automation . . . . . . . 54 Installing mainframe applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Installing BMC BladeLogic Client Automation Configuration Discovery Integration . . . . . . . . . . . 80 Use case: Continuous compliance—networks. 66 Use case: Intelligent incident . . . . . . . . . . . . . . 69 Use case: Problem management . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Chapter 3 BSM Interoperability workflows 57 BSM Interoperability use cases . . 52 Providing access to BMC BladeLogic Client Automation from ITSM user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Use case: End to end service level management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Installing BMC BladeLogic Server Automation and integrating with BMC Atrium . 72 Use case: Virtualization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Use case: Continuous compliance—servers. . . . . . . . . . . . . . . . . . . . . . . 48 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Use case: Web self-service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Use case: Reconciliation of multiple data sources. . 63 Use case: Holistic compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing BMC Capacity Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Use case: Decision Support. . . . . . . . .

see the BMC Customer Support website. This guide does not encompass specific installation. Check the products and applications version list in the BSM Interoperability Installation and Configuration Guide or the BSM Interoperability Release Notes before using BSM Interoperability documentation. BMC Partners. The products considered in this document are listed in “Products and applications in BSM Interoperability 8. For the version of BSM Interoperability documentation that applies to your environment. Depending on your product versions. and BMC Professional Services successfully install the solution offerings by providing a certified path that has been tested and validated. Only the environment tested and certified by BMC Software is documented. For information about known issues. administration.0.00 is to provide a validated workflow based on use cases that span multiple BMC products. configuration. Preface ! 7 . the most recent BSM Interoperability documentation might include newer versions of products which might not exist in your environment.0.00” on page 8. NOTE The purpose of this guide is to help customers. These products are current releases and have been validated at the solution level. see the BSM Interoperability 8.0.Preface The purpose of BSM Interoperability 8. See the appropriate product documentation for that type of information. or user information at the product level.00 Release Notes.

BMC Atrium Discovery and Dependency Mapping 7.5.00 001 003 Provides an automated method for discovering.00 Dashboards for BSM Provides interactive. real-time access to key service support metrics for senior IT management to help optimize decisions and accelerate the results of aligning IT to business goals. and order fulfillment. and management of infrastructure changes in your data center IT environment. Companies use AR System to track such diverse items as stock trades. A common use of AR System is to automate the internal help desk.00 Using the configuration management data in your BMC Atrium CMDB. .6.00 for BSM Patch Function Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications. BMC Dashboards for Business Service Management BMC 7.BSM Interoperability 8. spare parts.0. BMC Remedy Action Request System AR System 8 Installation and Configuration Guide 7. inventory assets.00 Products and applications in BSM Interoperability 8.5.00: Table 2-1: Atrium products Product name Short name Version BMC Analytics for Business Service Management BMC Analytics 7.0.5. allows the auditing.01 BMC Configuration Drift Management 7. benefits data. Enables the building of powerful business workflow applications that can automatically track anything that is important to the processes in your enterprise.6. cataloging. verification.0.00 The following products and applications have been validated for BSM Interoperability 8. and maintaining a company’s configuration data.

programmatic.00 Provides a configuration management database (BMC Atrium CMDB) coupled with common user.Products and applications in BSM Interoperability 8. ! ! ! BMC Atrium Integration Engine BMC Atrium CMDB Product Catalog ! ! ! BMC Atrium CMDB stores information about the configuration items (CIs) in your IT environment and the relationships between them. or infrastructure processes.00 Table 2-1: Atrium products Product name Short name Version Patch Function BMC Service Level Management 7.00 Makes use of users contracts. and other types of products and their characteristics that enhance the accuracy of BMC Discovery products by uniquely identifying a product regardless of installed name or location. Data consumers such as the BMC Remedy Asset Management product read data from the production dataset. and service targets to monitor the performance of a service.0.6. and reporting interfaces to accelerate attainment of BSM. BMC Atrium Core: 7.6. agreements. hardware. The BMC Atrium Integration Engine (AIE) product enables you to transfer data between an external datastore and BMC Atrium CMDB or the BMC Remedy Action Request System product. other configuration items. Preface ! 9 . The Product Catalog provides a normalized reference of software.

02 BMC Performance Manager Portal 2.8.0.3. including the following modules ! Short name " The BMC Event Manager solution provides real-time event management for proactive detection and resolution of IT problems before they have an impact on critical IT systems. any events that occur in the IT environment are processed by the event manager for use in service impact management. 2.02 BMC Impact Solutions provides the following event management and service impact management technologies to enable BSM: BMC Impact Administration Server BMC Impact Explorer (BMC IX) BMC Impact Integration for z/OS BMC Impact Integration Web Services BMC Impact Manager (BMC IM) BMC Impact Service Model Editor BMC Impact Publishing Server Integration for BMC Remedy Service Desk 7.3.00 patch 001 (IBRSD) BMC Atrium CMDB extensions (version 7.00 Table 2-2: Service Assurance products Product name BMC Impact Solutions: ! ! ! ! ! ! ! ! ! ! 10 Version Patch Function 7. If service impact management is implemented. " The BMC Service Impact Manager solution provides realtime impact management to determine the effect of IT problems on business services. .3.3.00 BMC Impact Portal 7. It provides a view of the operational state of the IT infrastructure.8.BSM Interoperability 8.00 Installation and Configuration Guide Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services.01) BMC Portal.

This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure. configure endpoints. and collect inventory information. such as availability. and performance. It also provides the users with views.00 Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics.5. reports and other tools for diagnosing performance issues.Products and applications in BSM Interoperability 8. accuracy. with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate. BMC Transaction BMC TM Management ART Application Response Time. Table 2-3: Service Automation products Product name BMC Atrium Orchestrator Short name Version 7.1. policybased response across the enterprise. Enables administrators to manage software changes. either Infrastructure Edition or Service Level Edition 3. and reduces time from issue detection to resolution.0. Preface ! 11 .05 BMC Atrium Orchestrator Content Installer BMC BladeLogic Client Automation 8.0. delivers early warning of degrading performance. detailed graph displays. speeding the ability to detect abnormal trends before end users and mission critical applications are impacted.5.00 Table 2-2: Service Assurance products Product name Short name Version Patch Function BMC ProactiveNet 8.05 7.00 Patch Function Delivers workflow-based process templates.00 A real-time analytics solution that detects performance abnormalities in the IT environment. manage content changes.7.

0.0. This integration enables you to use BMC Remedy Asset Management.00 Table 2-3: Service Automation products Product name Short name Version Patch Function BMC BladeLogic Decision Support for Network Automation 5. real-time information about IT infrastructure components across your enterprise.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. configuration and compliance of network assets. BMC Remedy Incident Management. BMC BladeLogic Decision Support for Server Automation 2.3. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic. BMC Remedy Change Management. BMC BladeLogic Integration with Atrium 12 Installation and Configuration Guide .00 Acts as a platform for the management. BMC BladeLogic Client Automation Configuration Discovery Integration 8.00 Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. and BMC Remedy Problem Management to access accurate.01 Manages change.3.0. BMC BladeLogic Network Automation 5. BMC BladeLogic Server Automation 8.BSM Interoperability 8.01 A web-based reporting and analytics application used together with the BMC BladeLogic Network Automation solution providing extensive reporting capabilities based on the network devices you manage.0. control and enforcement of configuration changes in the data center.

Allows users to author and search for solutions in a knowledge base. and solution database entries. 001 Allows IT to define offered services. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches. Table 2-5: Complementary products Product name Short name Version BMC Identity Management BRIM 7. risk. and automate the fulfillment of those services for their users. problem investigations. known errors.01 Patch Function A suite of integrated solutions for handling the problems related to identity management in the enterprise. and then create plans and automate approval functions for implementing changes.Products and applications in BSM Interoperability 8.00 The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs—and their changing relationships—throughout the entire CI lifecycle.00 see KB 20020198 ! ! ! ! BMC Remedy Asset Management BMC Remedy Change Management BMC Remedy Service Desk.00. including: ! BMC Remedy Incident Management ! BMC Remedy Problem Management ! ! BMC Remedy Knowledge Management 7.5. BMC Remedy Service Desk allows IT professionals to manage incidents. publish those services in a service catalog. and resource requirements.00 Table 2-4: Service support products Product name Short name Version Patch Function BMC Remedy IT Service Management: BMC Remedy ITSM 7.001 BMC Service Request Management 7.5. Preface ! 13 .6.0.6. BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact.

BSM Interoperability Release Notes Information about known issues.com/support.0.0. See the documents listed here and the product release notes for information related to procedures in this guide.bmc. release notes. Review these documents. and appropriate bulletins and white papers before installing and configuring products and components described in this publication. 14 Installation and Configuration Guide . Manual name Description BSM Interoperability Installation and Configuration Guide Information designed to help customers.0.0. and resolved issues related to multiple products in BSM Interoperability 8. Related documentation BMC product documentation is available from the BMC Customer Support website at http://www.00 documentation.00 documentation set. Table 2-6: BSM Interoperability 8.BSM Interoperability 8.00.bmc. The following table lists the BSM Interoperability 8.00 Required patches are available on the BMC Customer Support website at http://www.com/support. and see the BMC Customer Support website for complete product documentation. BMC Partners. Related product documentation Relevant related documentation for individual product and component installations procedures is included as a section immediately before each installation procedure in the BSM Interoperability Installation and Configuration Guide. NOTE This document does not cover the specific procedures and detailed information that are provided in the product documentation. and BMC Professional Services successfully install the solution offerings by providing a certified path that has been tested and validated. workarounds.

00 on Windows and UNIX.Document organization Document organization This document is organized as follows: ! Chapter 1. common configurations. system and other prerequisites. BMC Professional Services. Preface ! 15 .0. “Installing BSM Interoperability components”—Covers procedures for installing BSM Interoperability 8. and BMC Partners. Audience This document is intended for system integrators in several organizations: customers. “BSM Interoperability workflows”—Covers use cases tested by BSM Interoperability. ! Chapter 2. ! Chapter 3. and high-level overview information about installing BSM Interoperability 8.00 on Microsoft Windows and UNIX®.0. “About BSM Interoperability”—Covers architecture.

00 16 Installation and Configuration Guide .BSM Interoperability 8.0.

installation overview.00 data flow (page 18) Prerequisites (page 20) Backwards compatibility testing (page 22) Installation overview (page 26) Chapter 1 About BSM Interoperability 17 . and the high-level steps for installing BSM Interoperability 8. prerequisites. The following topics are provided: ! ! ! ! BSM Interoperability 8.00 on Windows and UNIX®.Chapter 1 About BSM Interoperability This chapter describes the data flow.0.0.

00 BSM Interoperability 8. For a computer-by-computer illustration of the physical implementation of BSM Interoperability 8. often bidirectionally. Most components and applications shown within the BMC Remedy AR System boundary are not included in the base BMC Remedy AR System product.0.00 data flow BSM Interoperability allows data to flow between multiple BMC Software products. 18 Installation and Configuration Guide .00.0. Figure 1-1 on page 19 illustrates the logical flow of data for components in an implementation of BSM Interoperability 8.0.00. see Figure 1-2 on page 27.BSM Interoperability 8.0.

0.0.Integration Consumer from BMC Atrium Provider to BMC Atrium Legend Service Support Service Automation Service Assurance BMC Atrium BMC Atrium Integration Engine Product Catalog to Exception Detector BMC Capacity Management Essentials BMC Performance Assurance BMC Performance Analysis BDSSA Master Transmitter Repeaters/Mirrors Proxies Tuners BMC BladeLogic Client Automation Capacity Management database Client Automation database integrations with -BMC Remedy AR System -BMC Atrium -BMC SIEM -BMC Remedy Change Management -BMC ProactiveNet Analytics BMC Atrium Orchestrator BMC BladeLogic Server Automation Service Automation BMC Configuration Automation dataset Approval Server Assignment Engine BMC Asset dataset Reconciliation Engine BMC Atrium Discovery dataset BMC Atrium BMC Remedy AR System database To multiple consumers Collection Nodes Collection Points (such as BMC Service Impact Manager.00 About BSM Interoperability ! 19 .00 data flow Figure 1-1: Data flow in BSM Interoperability 8. BMC Performance Manager) data sources Data Collector Service Level Management Change Management Identity Management BMC Remedy Knowledge Management BMC Performance Manager dataset Impact Production dataset Asset Management Sandbox dataset Impact Sandbox datasets (1 per user) work orders BMC Analytics SLM Discovery database BMC Discovery for z/OS BMC Atrium Discovery BMC Atrium Discovery Asset Management (or Asset Inventory Module) BMC Remedy IT Service Management Service Support Service Request Management BMC Remedy AR System components and applications BMC Atrium CMDB Drift Management from Discovery database BMC BladeLogic Network Automation Problem Management Incident Management Service Desk BMC Dashboards for BSM iiws (example: Perform agents) data sources RSM BMC Performance Manager Portal BMC Impact Portal BMC Atrium Orchestrator BMC ProactiveNet BMC Transaction iiws BMC Portal database Application Service Management Response Time Assurance Publishing Server Service Model Editor Impact Explorer Impact Administration Server Impact Manager (cell) BMC Service Impact Management Impact Manager (cell) BMC Event Management BMC Event & Impact Management data sources Data Service Exception Detector BMC Portal Integration for BMC Remedy Service Desk BSM Interoperability 8.

00 was tested on Windows 2003 Server Enterprise Edition with Service Pack 2 and SQL Server 2005 Enterprise Edition with Service Pack 2.00 Prerequisites BMC Software recommends these system prerequisites and suggested considerations based on end-to-end testing of the BSM Interoperability 8. The examples in the documentation reference this configuration. For UNIX installations.htm. although any supported combination listed in the compatibility matrix can be used.0. BSM Interoperability compatibility is provided in compatibility matrices for individual components. UNIX During testing.0. some servers in the environment must be Windows computers.0.bmc. Because some BSM Interoperability 8. Windows During testing. NOTE Many BMC Software products that use SQL Server require that the SQL Server Agent is running so that the server can connect to remote databases. BSM Interoperability 8.BSM Interoperability 8.0.0. You can use an existing Oracle 10g database or the BMC Datastore (included on the BMC Portal DVD). 20 Installation and Configuration Guide . preferably with multiple processors. These compatibility matrices can be found at http://www.00 was tested on Sun™ Solaris™ 10 and Oracle 11g with the latest patches installed. BMC Portal requires an Oracle® database. all servers must be server-class computers. BSM Interoperability 8.00 products do not have UNIX versions. Operating system and database requirements This section describes overall operating systems and database requirements for both Windows and UNIX implementations of the solution.com/support/bmcremedycomp/index. The examples in the documentation reference this configuration. although any supported combination listed in the compatibility matrix can be used.00 offering.

Some of these prerequisites are satisfied by steps you take when installing other products using the procedures in this section. About BSM Interoperability ! 21 .0. Consult your documentation for details on licensing for specific products.Prerequisites Other requirements Individual products in the BSM Interoperability 8.00 offering have their own installation prerequisites. Any other prerequisites are shown in Figure 1-2 on page 27.

6 stack with the following platform products: ! BMC Remedy AR System 7.6. policy-based response across the enterprise. and maintaining a company’s configuration data.1.6.5. allows the auditing.00 BMC BladeLogic Integration with Atrium 7.05 BMC BladeLogic Operations Manager 8.0. and collect inventory information.00 Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications. configure endpoints. with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate. cataloging. verification.00 22 Installation and Configuration Guide 002 Delivers workflow-based process templates. configuration and compliance of network assets. .2.00 Backwards compatibility testing BSM Interoperability tested the BSM Interoperability 7.5 patch 003 The following products and applications were tested as part of BSM Interoperability 7. Using the configuration management data in your BMC Atrium CMDB.01 BMC Configuration Drift Management 7.01 Provides an automated method for discovering.00 BMC Configuration Automation for Clients 8.0.00 BMC Configuration Automation for Networks 5. and management of infrastructure changes in your data center IT environment. Acts as a platform for the management. 000 Manages change. control and enforcement of configuration changes in the data center.5.5. Enables administrators to manage software changes. BMC Atrium Discovery and Dependency Mapping 7. manage content changes.5 patch 003 ! BMC Atrium Core 7.6 and have been validated against those platform versions: Table 1-1: Products and applications in backwards compatibility testing (Sheet 1 of 4) Product Name Short name Version BMC Analytics for Business Service Management BMC Analytics for BSM Patch Function 7. BMC Atrium Orchestrator 7.BSM Interoperability 8.

030 (supported by version 2. including the following module: ! Short name Version 8.7. BMC Remedy Change Management. SW00335267 BMC 7.50) Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services.Backwards compatibility testing Table 1-1: Products and applications in backwards compatibility testing (Sheet 2 of 4) Product Name BMC Configuration Management Configuration Discovery Integration for CMDB BMC Dashboards for Business Service Management BMC Portal.7. 2.7. BMC Performance Manager Portal 2. real-time access to key service support metrics for senior IT management to help optimize decisions and accelerate the results of aligning IT to business goals. and reduces time from issue detection to resolution. real-time information about IT infrastructure components across your enterprise. detailed graph displays.00. 8. reports and other tools for diagnosing performance issues.0. delivers early warning of degrading performance.0. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure.6.00 BMC ProactiveNet Patch About BSM Interoperability ! 23 .00 2. BMC Remedy Incident Management. and BMC Remedy Problem Management to access accurate.00 Function hotfix Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. speeding the ability to detect abnormal trends before users and mission critical applications are impacted.00 000 A real-time analytics solution that detects performance abnormalities in the IT environment.00 Dashboards for BSM 000 Provides interactive.8.8. It also provides the users with views. This integration enables you to use BMC Remedy Asset Management.00 and 2.

001 Allows users to author and search for solutions in a knowledge base. . and then create plans and automate approval functions for implementing changes. and resource requirements. including: ! BMC Remedy Incident Management ! BMC Remedy Problem Management 7. and solution database entries. 7.00 Patch Function ! ! ! BMC Remedy Knowledge Management BMC Service Automation Reporting and Analytics 24 BSARA Installation and Configuration Guide The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs—and their changing relationships— throughout the entire CI lifecycle. problem investigations. BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.00. 2.0. risk. BMC Remedy Service Desk allows IT professionals to manage incidents. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches. known errors.0.00 Table 1-1: Products and applications in backwards compatibility testing (Sheet 3 of 4) Product Name Short name Version BMC Remedy IT Service Management: BMC Remedy ITSM ! ! ! BMC Remedy Asset Management BMC Remedy Change Management BMC Remedy Service Desk.BSM Interoperability 8.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic.5.6.

Backwards compatibility testing

Table 1-1: Products and applications in backwards compatibility testing (Sheet 4 of 4)
Product Name

Short name Version

Patch

Function

BMC Service Level Management

7.6.00

000

Makes use of users contracts,
agreements, and service targets
hotfix
SLM_SIM_II to monitor the performance of a
service, other configuration
WS-7-3-01items, or infrastructure
HOTFIX
processes.

BMC Service Request
Management

7.6.00

Allows IT to define offered
services, publish those services
in a service catalog, and
automate the fulfillment of those
services for their users.

BMC Transaction Management
BMC TM
Application Response Time, either ART
Infrastructure Edition or Service
Level Edition

3.7.00

Enables you to manage the
performance and reliability of
your worldwide applications to
measure site health based on
user experience metrics, such as
availability, accuracy, and
performance.

Required patches are available on the BMC Customer Support website at
http://www.bmc.com/support.

About BSM Interoperability ! 25

BSM Interoperability 8.0.00

Installation overview
This section contains information about the method and sequence used by BMC
Software to perform a new installation of the solution and test it.
The procedure is not the only possible way to set up a successful environment. For
more information about implementing different use cases based on the amount of
data present in your environment, see the documentation set for your products, as
well as other documentation available on the BMC Customer Support website.

NOTE
For interoperability testing, computers running VMware images were used to
minimize the need for pre-existing web or application servers.
Figure 1-2 on page 27 illustrates the BSM Interoperability 8.0.00 installation order
on Windows and UNIX.

26

Installation and Configuration Guide

Installation overview

Figure 1-2: Installation order (page 1 of 2)
SERVER A

SERVER F

Prerequisites

BMC
Remedy ITSM

1 BMC Remedy

Management Suite, including

[go to Step 3 on Server B]

SERVER G

Management

6 BMC Service Request

BMC Atrium CMDB
BMC Atrium Integration Engine
7
Product Catalog
BMC Atrium Web Services
on its own computer

BMC Remedy Asset Management
BMC Remedy Change Management
BMC Remedy Service Desk

5 BMC Service Level

2 BMC Atrium Core,

BMC Atrium Web Services

14 BMC ProactiveNet

BMC ProactiveNet

Remedy AR System server
Remedy Approval Server
Remedy Assignment Engine
Remedy Flashboards

including

- Minimum of 6 GB of memory
-64-bit OS

4 BMC Remedy IT Service

AR System Suite, including
BMC
BMC
BMC
BMC

Prerequisites

- SQL Server 2005 SP 2 (Windows) or
Oracle 10g release 2 (UNIX) for
BMC Remedy AR System data store,
including BMC Atrium CMDB data.
- Increase log file size to 300MB
- 3 GB temp space on Solaris

- JBoss Application Server 4.0.2 (for
SLM data collector)
- Java SDK 1.6
- Database client connectivity tools
Access to the same LDAP directory server
Server C uses

Management

BMC Atrium
Discovery

BMC Configuration
Drift Management

Prerequisites
- Dual 2.1 GHz processors, or four in
- Administrator privileges
large production environments
- MS SQL Server 2005 database
- Minimum of 4 GB of memory
- Minimum of 6 GB of permanent storage (10 GB
recommended) plus 2 GB of temporary
storage for the installation

15 BMC Atrium Discovery and Dependency Mapping

13 Integration for

BMC Remedy Service Desk

SERVER H

Prerequisites
- SQL Server 2005 database
- Minimum of 1 GB of memory
16 BMC Transaction Management Application Response Time

SERVER B Prerequisites

BMC TM ART

- Java SDK 1.6

3

SERVER I

BMC Remedy Mid Tier
[go to Step 4 on Server A]

Prerequisites
- Minimum of 1 GB of memory

Web Server
17 BMC Transaction Management Application Response Time

SERVER C

Prerequisites

BMC TM ART

8

BMC Remedy Knowledge Management

SERVER J
BMC Remedy
Knowledge
Management

SERVER D

18 BMC Analytics for BSM
19 BMC Dashboards for BSM

Prerequisites

9

Reporting

SERVER K
BMC Remedy Identity Management Suite;
BMC Identity Management

Prerequisites
- Minimum of 2 GB of memory
- 1 MB of disk space for each cell
or console you intend to use
10 BMC Impact Solutions
11 BMC Portal, including
BMC Performance Manager Portal
BMC Impact Portal

- Administrator privileges
- Java SDK 1.6.0_11
-BMC Datastore on separate
server

Prerequisites
- Minimum of 8 GB of memory
- Java SDK 1.6, 64-bit version
-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )
-20 GB free disk space
-64 bit OS preferred

BMC Identity
Management

BMC Impact
Solutions

Prerequisites
- Minimum of 2 GB of memory
- BusinessObjects

- 2 GB temp space

SERVER E

Alerting Server

- Administrator privileges
-own SQL server

BMC Atrium
Orchestrator CDP

SERVER L

12 Remote Service Monitor
[on separate server or RSM farm]
[go to Step 13 on Server A]

BMC Atrium
Orchestrator
Development Studio

20 BMC Atrium Orchestrator CDP

Prerequisites
- Minimum of 4 GB of memory
- Java SDK 1.6, 64-bit version
-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )
-20 GB free disk space
-64 bit OS preferred
21 BMC Atrium Orchestrator Development Studio

About BSM Interoperability ! 27

BSM Interoperability 8.0.00

Figure 1-2: Installation order (page 2 of 2)
SERVER M

Prerequisites
- Minimum of 512 MB of memory
- Same database vendor as AR System
22

BladeLogic

SERVER N

23

BMC Atrium Orchestrator LAP
BMC BladeLogic Server Automation,
BMC BladeLogic Integration with Atrium

Prerequisites
- Minimum of 4 GB of memory
- Same database vendor as AR System
24 BMC BladeLogic Decision Support

BladeLogic

SERVER O

Prerequisites
- Minimum of 1 GB of memory

25 BMC BladeLogic Network Automation

BladeLogic Decision Support for Network Automation
Data Warehouse

BNA

SERVER P

Prerequisites
- Administrator privileges
- Database client connectivity tools
- Access to the same LDAP directory
server that Server A uses

BladeLogic
Client Automation

SERVER Q

- SQL Server 2005 database with Mixed Mode
authentication for BMC CM data store

26 BMC BladeLogic Client Automation

BMC Configuration Automation for Clients CDI
27 122230

Prerequisites
- Minimum of 2 GB of memory
- Administrator privileges
- Java SDK 1.6

Capacity
Management

SERVER
SERVER RI

28

- Microsoft .NET framework

BMC Capacity Management Essentials

Prerequisites
- z/OS 1.4 through
1.7 or later
29 BMC Impact Integration for z/OS

Mainframe
impact &
Discovery

28

Installation and Configuration Guide

Installation overview About BSM Interoperability ! 29 .

00 30 Installation and Configuration Guide .BSM Interoperability 8.0.

0. Any specific configuration required for either of these installations is explained in separate sections within the procedure.Chapter 2 Installing BSM Interoperability components This chapter presents procedures for installing BSM Interoperability 8. The following topics are provided: ! ! ! ! ! ! ! ! ! ! ! ! ! Installing BMC Atrium and BMC IT Service Management applications (page 32) Installing BMC Identity Management (page 38) Installing BMC Impact Solutions and BMC Portal. integrating with BMC Remedy Service Desk (page 38) Installing BMC ProactiveNet (page 41) Installing BMC Atrium Discovery and Dependency Mapping (page 41) Installing transaction management applications (page 43) Installing reporting and monitoring applications (page 44) Installing BMC Atrium Orchestrator (page 45) Installing BMC BladeLogic Server Automation and integrating with BMC Atrium (page 47) Installing BMC BladeLogic Decision Support for Server Automation (page 47) Installing BMC BladeLogic configuration automation applications (page 48) Installing BMC Capacity Management Essentials (page 54) Installing mainframe applications (page 55) Chapter 2 Installing BSM Interoperability components 31 .00 components on Windows and UNIX® environments.

BMC Remedy Email Engine ! BMC Atrium Core applications. BMC Remedy Assignment Engine. BMC Remedy Mid Tier. BMC Remedy Change Management. BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management) Installation paths for AR System Default installation paths for AR System are: ! Windows—C:\Program Files\BMC Software\ARSystem ! UNIX—/opt/bmc/ARSystem Each feature has its own subdirectory within these directories. including BMC Remedy AR System server.BSM Interoperability 8.0. such as: ! approval ! Arserver ! AREmail ! arsystem (for utilities) ! assignmentengine ! dataimporttool ! DevStudio ! flashboards ! midtier ! usertool 32 Installation and Configuration Guide . including BMC Remedy Asset Management.00 Installing BMC Atrium and BMC IT Service Management applications This section explains how to install ! BMC Remedy AR System and AR System applications. BMC Remedy Approval Server. including BMC Atrium CMDB and BMC Atrium Integration Engine ! BMC ITSM applications.

including Collection Point instructions BMC Service Request Management ! BMC Service Request Management Installation Guide ! installation instructions ! integration instructions Installing BSM Interoperability components ! 33 . AR System ! ! BMC Remedy Action Request System Installation Guide ! installation directories ! installation instructions ! silent installation information ! fast and list thread settings BMC Remedy Action Request System Configuration Guide ! license keys BMC Atrium Core ! ! BMC Atrium Core Installation Guide ! installation instructions ! installation directories ! silent installation information ! importing product catalog data BMC Atrium Core Product Catalog and DML Guide BMC Remedy IT Service Management ! BMC Remedy IT Service Management Installation Guide ! installation instructions BMC Service Level Management ! BMC Service Level Management Installation Guide ! installation instructions. as well as applicable patch technical bulletins and release notes.Installing BMC Atrium and BMC IT Service Management applications Related documentation See the following documentation. for detailed instructions on installing and configuring the products in this section.

BSM Interoperability 8. Installation and Configuration Guide . Verify that the user installing the AR System server has access to the tnsnames.ora file. you can run the patch installer to install the full BMC Remedy AR System 7. increase the Database Initial Size from 300 MB to at least 8000 MB if you are installing the entire BMC Remedy IT Service Management suite of applications. The minimum size used in interoperability testing was 8000 MB. make sure you: ! ! For UNIX installations. NOTE Depending on the amount of data you store in your BMC Atrium CMDB.0. your database size might need to be increased. 1 Install the following BMC Remedy AR System server 7.5. make sure you: ! 34 In the MS SQL Information panel of the installer.00 patch 003 features: ! AR System server with ! AREA LDAP Directory Service Authentication ! ARDBC LDAP Directory Service Data Access ! Web Services Plugin ! BMC Remedy Approval Server ! BMC Remedy Assignment Engine ! BMC Remedy Flashboards ! other appropriate BMC clients BMC Remedy AR System patches are cumulative.00 product with patch updates. A BMC Remedy AR System patch contains the installer for the full version of BMC Remedy AR System.00 BMC Configuration Drift Management ! BMC Configuration Drift Management Installation Guide ! installation instructions BMC Remedy Knowledge Management ! BMC Remedy Knowledge Management Installation Guide ! installation instructions ! instructions to integrate with AR System Recommended order of installation The following high-level steps provide the recommended order for installing the AR System and AR System applications.5. ! For Windows installations. so when installing for first time.

NOTE For Windows 2008 servers. AR System requires license keys only for AR System servers. 5 If applicable. This physical address acts as your Host ID for licensing purposes. increase the maximum number of threads for the Fast and List queues to improve performance. you cannot use the BMC Remedy User Tool for licensing as it will return an invalid Host ID. 4 Install BMC Atrium Core 7. AR System applications do not require license keys. 3 In AR System Administration Console. you must select the Unicode option when installing the AR System server on both UNIX and Windows. while List queues should have three times as many threads as the number of processors.Installing BMC Atrium and BMC IT Service Management applications ! Increase the default data tablespace from 300 to at least 8000 megabytes at the AR System server Database Settings prompt if you are installing the entire BMC Remedy IT Service Management suite of applications. Installing BSM Interoperability components ! 35 . You must use ipconfig /all on the local machine to determine the physical address of the computer. choose to import your data during the installation. 6 Install BMC Remedy Mid Tier on its own computer. IMPORTANT To avoid BMC Atrium Discovery and Dependency Mapping and BMC Atrium CMDB export failures. including these features: ! BMC Atrium CMDB ! BMC Atrium Impact Simulator ! Product Catalog ! BMC Atrium Integration Engine ! Web services (on its own computer) NOTE Install BMC Atrium Web Services on its own computer to avoid resource contention and port conflicts.00. 2 In AR System Administration Console. Fast queues should have five times as many threads as the number of processors in your server.6. apply the appropriate licenses.

0. Register with the BMC Developer Network to obtain the data files and instructions for installing the data.bin. 8 Optionally. 36 Installation and Configuration Guide . 12 Install BMC Service Request Management integrations. IMPORTANT The server name on the CAI Registry form must be the same name as the server that is registered on the mid tier. 9 Install BMC Service Level Management and the Collector. 11 Install BMC Service Request Management. NOTE On UNIX. you must start BMC Remedy Approval Server and BMC Remedy Assignment Engine. 13 Install BMC Configuration Drift Management. the installer must be launched in graphical mode from bmcslm-solaris. BSM Interoperability testing used BSM Enablement data in their testing. Before installing BMC Remedy Asset Management and BMC Remedy Change Management. 10 Install BMC Service Level Management Collection Point.00 7 Install the following BMC Remedy IT Service Management applications in any order: ! BMC Remedy Asset Management ! BMC Remedy Change Management ! BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management) IMPORTANT You must start BMC Remedy Assignment Engine before you install any BMC Remedy IT Service Management application.BSM Interoperability 8. which is the value of $SERVER$ that you get on the web. install BSM Enablement data.

integration with BMC Remedy Knowledge Management 7. This integration enables users to create. 2 Complete the special instructions that begin “When integrating with BMC Remedy AR System” in the installation steps of BMC Remedy Knowledge Management Installation Guide. Install both if not already present on the computer. BMC Remedy Knowledge Management is available only on Windows computers. and Requester Console.5 or later. search. the BMC Remedy Problem Management forms. Installing BSM Interoperability components ! 37 .5 automatically becomes available. 1 Install BMC Remedy Knowledge Management. NOTE If your system includes BMC Remedy ITSM 7. NOTE The installer asks to install Hummingbird and Tomcat along with BMC Remedy Knowledge Management. and associate knowledge articles from within the BMC Remedy Incident Management forms.Installing BMC Atrium and BMC IT Service Management applications Installing and configuring BMC Remedy Knowledge Management Perform the following steps to install and configure BMC Remedy Knowledge Management.

Note that BMC Remedy Identity Management is for Windows only this release. For more information. Installing BMC Impact Solutions and BMC Portal. which consists of BMC Identity Management Suite and BMC Remedy Identity Management according to the information contained in the product documentation. see BMC Remedy Identity Management Installation Guide. Step 2 Install the Integration with Remedy Service Desk (page 41).00 Installing BMC Identity Management Install BMC Identity Management.0. integrating with BMC Remedy Service Desk Use the following high-level steps to install BMC Impact Solutions and integrate it with BMC Remedy Service Desk: Step 1 Install BMC Impact Solutions (page 39).BSM Interoperability 8. during the installation of BMC Portal. Integrating BMC Remedy Identity Management requires that you have a Windows implementation of AR System. BMC Performance Manager Portal and BMC Performance Exception Detector are installed in this step. 38 Installation and Configuration Guide .

2 Optionally. Installing BSM Interoperability components ! 39 . On UNIX. as well as applicable patch technical bulletins and release notes. install it on a separate server. 1 Install the BMC Atrium CMDB SIM extensions. this step must be performed as the root user. integrating with BMC Remedy Service Desk Related documentation See the following documentation. If you install a database for BMC Portal. IMPORTANT This step can fail if performed over a network. for detailed instructions on installing and configuring the products in this section.Installing BMC Impact Solutions and BMC Portal. You may have an existing BMC Datastore if you followed the instructions in step 13 on page 36 on installing BMC Configuration Drift Management. Copy the extensions to a local drive on the BMC Atrium CMDB system and run the extensions installer there. install a database for BMC Portal. BMC Impact Solutions ! BMC Service Impact Solutions Installation Guide ! installation instructions ! CMDB extension installation instructions ! updating SIM KB component classes ! installation instructions for Remote Service Module ! installation instructions for the integration with BMC Remedy Service Desk BMC Datastore ! BMC Datastore Installation Guide ! installation instructions BMC Portal ! BMC Portal Installation Guide ! installation instructions for BMC Portal ! installation instructions for the BMC Performance Manager Portal and BMC Impact Portal modules Installing BMC Impact Solutions Perform the following steps to install BMC Impact Solutions.

return to this step and update SIM KB component classes after all extensions are loaded. 8 Install the BMC Atrium CMDB BPM extensions for SAP (on the same computer as Remote Service Monitor). 3 Execute the BMC Impact Solutions installer and perform a full installation. During the installation.3. If you are installing BMC TM ART in your environment. you must resynchronize the cell KB with the new classes in the BMC Atrium CMDB. insert the BMC Performance Manager Solutions CD and select Performance Managers.00 BMC Portal requires an Oracle database.BSM Interoperability 8. 6 Update the SIM KB component classes for 7. If you have installed BMC Performance Manager Express for SAP®. 4 Install BMC Portal.02. 40 Installation and Configuration Guide .0. install the following BMC Portal modules: ! BMC Impact Portal ! BMC Performance Manager Portal 5 When prompted by the installation program. Use the appropriate PAR files for your environment. You can use an existing Oracle 10g database or the BMC Datastore (on BMC Portal Infrastructure and Datastore DVD or BMC Datastore CD – Windows Disk 1). See “Updating the SIM KB component classes” in BMC Service Impact Solutions Installation Guide. 7 Install Remote Service Monitor on a separate computer or as part of a Remote Service Monitor farm.

install the Integration for BMC Remedy Service Desk. 1 Make sure that: ! The database agent service is active. see the “Creating the discovery datastore” section of BMC Atrium Discovery and Dependency Mapping: Planning and Installation. For instructions about creating the SQL Server database instance. NOTE Disable Data Execution Prevention (DEP) on the target computer before installing.Installing BMC ProactiveNet Installing Integration for BMC Remedy Service Desk Perform the following steps to integrate BMC Impact Solutions with BMC Remedy Service Desk. ! The TCP/IP network protocol is enabled. Installing BSM Interoperability components ! 41 . 2 Create a database instance on the discovery server data store. 3 Set Incident Management rules for Require Service CI Related on Submit on Global and Calbro Services to No. 2 Restart the BMC Remedy AR System server and plug-in server. NOTE This procedure includes instructions for only Windows because there are no UNIX versions of BMC Atrium Discovery and Dependency Mapping. Installing BMC ProactiveNet Install the following components as described in “Installing the ProactiveNet product” in BMC ProactiveNet Installation Guide: ! BMC ProactiveNet server ! BMC ProactiveNet agent(s) Configure the components as described in BMC ProactiveNet Installation Guide. 1 On the server hosting AR System. ! The Windows Service Manager is closed. Installing BMC Atrium Discovery and Dependency Mapping Perform the following steps to install and configure BMC Atrium Discovery and Dependency Mapping.

42 Installation and Configuration Guide . For instructions about scheduling and configuring CMDB Synchronization. see BMC Atrium Discovery and Dependency Mapping: Populating BMC Atrium CMDB. 5 Schedule and configure CMDB synchronization. Select both the Activate CMDB Synchronization and Synchronize Impact Relationships options.jsp using a web client with Java Webstart 1. For instructions about installing the discovery applications on the discovery server.0.2_13 installed.4.00 3 Install and start the BMC Atrium Discovery and Dependency Mapping server by running the BMC Atrium Discovery and Dependency Mapping installer.BSM Interoperability 8. and select the types of discovered CIs and relationships you want to export to BMC Atrium CMDB. see the “Installing and starting the discovery server” section of BMC Atrium Discovery and Dependency Mapping: Planning and Installation. 4 Log in to the BMC Atrium Discovery and Dependency Mapping client at http://<discovery_server>:8080/discovery/index. The default user name and password are both admin.

a Install BMC TM ART Central Execution Server. Installing BSM Interoperability components ! 43 . b Configure the integration with BMC Atrium CMDB. 3 Set up BMC Transaction Management Application Response Time 3. 1 On a Microsoft Windows 2003 computer with a Microsoft SQL Server database. Related documentation See the following documentation. install BMC TM ART Central Execution Server. as well as applicable patch technical bulletins and release notes. 2 On a separate Microsoft Windows 2003 server. b Configure this Execution Server as an Alerting server.Installing transaction management applications Installing transaction management applications This section explains how to install BMC Transaction Management Application Response Time. for detailed instructions on installing and configuring the products in this section. BMC Transaction Management Application Response Time ! ! BMC Transaction Management Application Response Time Central Installation and Setup Guide ! installation of the execution server ! setting up an execution server as the action server BMC Transaction Management Application Response Time—Infrastructure Edition Getting Started and Integration Guide ! instructions on configuring the integration with BMC Impact Manager ! instructions on configuring the integration with BMC Atrium CMDB Installing BMC Transaction Management Application Response Time Perform the following steps to install BMC Transaction Management Application Response Time.7.00 Integrations. a Configure the integration with BMC Impact Manager.

2 Edit the file mcell. verify that the iiws is running (through Services). start iiws with the following command /data1/bmc/BMCPortalKit/Impact/iiws/bin//IIWSServer start b For Windows. BMC Dashboards for BSM can now integrate with BMC Impact Integration Web Services. for detailed instructions on installing and configuring the products in this section. Related documentation See the following documentation. 3 Add the name of the default cell you specified during BMC Impact Manager installation. 1 Make sure iiws is running: a For Unix. The default directory path for this file is <BMC Impact Solutions directory>\iiws.0. as well as applicable patch technical bulletins and release notes.BSM Interoperability 8. 4 Install BMC Dashboards for BSM. 44 Installation and Configuration Guide . then save and close the file.dir in your BMC Impact Integration Web Services directory.00 Installing reporting and monitoring applications This section explains how to install BMC Dashboards for BSM and BMC Analytics for Business Service Management. BMC Dashboards for BSM ! BMC Dashboards for Business Service Management Installation Guide ! installation instructions and prerequisites BMC Analytics for Business Service Management ! BMC Analytics for Business Service Management Installation Guide ! installation instructions and prerequisites Installing BMC Dashboards for Business Service Management Perform the following steps to install BMC Dashboards for Business Service Management.

and BMC Atrium Orchestrator Lightweight Activity Peer BMC Atrium Orchestrator workflows ! Continuous compliance for network automation ! ! Continuous compliance for server automation ! ! BMC Continuous Compliance for Network Automation solution Getting Started Guide BMC Continuous Compliance for Server Automation solution Getting Started Guide Triage and remediation ! BMC ProactiveNet Performance Management and BMC Event and Impact Management Triage and Remediation Solution Getting Started Guide Installing BMC Atrium Orchestrator Configuration Distribution Peer Follow the instructions in BMC Atrium Orchestrator Platform Installation Guide to install the initial BMC Atrium Orchestrator Configuration Distribution Peer (CDP) on its own computer.Installing BMC Atrium Orchestrator Installing BMC Analytics for Business Service Management To integrate BMC Analytics for Business Service Management with BSM Interoperability 8. Related documentation See the following documentation.00. Installing BMC Atrium Orchestrator Perform the following steps to install BMC Atrium Orchestrator. BMC Atrium Orchestrator Development Studio. for detailed instructions on installing and configuring the products in this section.0. you are not required to perform any special tasks. as well as applicable patch technical bulletins and release notes. The installation of BMC Atrium Orchestrator requires two servers. Installing BSM Interoperability components ! 45 . one for BMC Atrium Orchestrator Server and Portal and a second one for the Development Studio. BMC Atrium Orchestrator ! BMC Atrium Orchestrator Platform Installation Guide ! installation instructions for BMC Atrium Orchestrator Configuration Distribution Peer.

0. Installation and Configuration Guide . install BMC Atrium Orchestrator Lightweight Activity Peer (LAP). Installing BMC Atrium Orchestrator workflows from the content installer Depending on your environment and goals.BSM Interoperability 8. see the BMC Atrium Orchestrator Platform Installation Guide.Servers—see BMC Continuous Compliance for Server Automation solution Getting Started Guide ! Triage and Remediation—see BMC ProactiveNet Performance Management and BMC Event and Impact Management Triage and Remediation Solution Getting Started Guide. you can install one or more workflows from the BMC Atrium Orchestrator content installer. filters. 2 Configure Development Studio to communicate with the BMC Atrium Orchestrator CDP. In the BSM Interoperability configuration. and other configuration settings associated with each user must be unique to that user (and re-set to each new user before every workflow installation. the LAP was installed on the computer running BMC BladeLogic Server Automation. In summary. Installing BMC Atrium Orchestrator Lightweight Activity Peer On a different computer than the ones running other BMC Atrium Orchestrator applications.00 Installing BMC Atrium Orchestrator Development Studio 1 On a different computer than the one running BMC Atrium Orchestrator CDP. if installing multiple workflows from the same computer).Networks—see BMC Continuous Compliance for Network Automation solution Getting Started Guide ! Continuous Compliance . For more information. install the BMC Atrium Orchestrator Development Studio. NOTE Each workflow must be installed by a unique user and all templates. you must have: --a unique user to own the actor and monitor adapters --the same unique user acts as the Assignee on the template --the same unique user is assigned to the filters 46 ! Continuous Compliance .

NOTE The authentication server and reports server can be installed on two different computers. Installing BMC BladeLogic Decision Support for Server Automation Install the authentication server with BMC BladeLogic Decision Support for Server Automation on their own computer according to the information contained in the product documentation. For more information. Note that the database vendor used by BMC BladeLogic Decision Support for Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic. For more information. Note that the database vendor used by BMC BladeLogic Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic Decision Support for Network Automation. but interoperability tested the configuration given in this section. see the BMC BladeLogic Decision Support for Server Automation Installation Guide.Installing BMC BladeLogic Server Automation and integrating with BMC Atrium Installing BMC BladeLogic Server Automation and integrating with BMC Atrium Install BMC BladeLogic Server Automation and BMC BladeLogic Integration with Atrium according to the information contained in the product documentation. see BMC BladeLogic Installation Guide and BMC BladeLogic Integration with Atrium: Implementation Guide. Installing BSM Interoperability components ! 47 .

for detailed instructions on installing and configuring the products in this section. BMC BladeLogic Network Automation ! BMC BladeLogic Network Automation Installation Guide ! ! installation instructions BMC BladeLogic Network Automation Remedy Integration Guide ! instructions for integrating with BMC Remedy AR System and BMC Atrium CMDB BMC BladeLogic Client Automation ! ! ! 48 BMC BladeLogic Client Automation Installation Guide ! installation instructions for master transmitter and console ! instructions for setting up the inventory database BMC Atrium Core Product Catalog and DML Guide ! setting up database links ! downloading and running AR System security scripts ! configuring parameters for the database ! establishing a connection to the AR System BMC BladeLogic Client Automation Report Center Guide ! running predefined queries to verify connectivity to AR System ! configuring the inventory plug-in Installation and Configuration Guide .BSM Interoperability 8.0.00 Installing BMC BladeLogic configuration automation applications This section explains how to install BMC BladeLogic Network Automation and BMC BladeLogic Client Automation. Related documentation See the following documentation. as well as applicable patch technical bulletins and release notes.

TIP You must create a local user account for the BMC BladeLogic Network Automation services and FTP/SCP configuration file transfers. Installing BMC BladeLogic Client Automation Perform the following steps to install BMC BladeLogic Client Automation. 2 Choose the additional channels you want to install. If you use BMC BladeLogic Client Automation Configuration Discovery Integration. 2 Perform integrations with BMC Remedy AR System and BMC Atrium CMDB. Installing and configuring BMC BladeLogic Client Automation This section explains how to install and configure BMC BladeLogic Client Automation.Installing BMC BladeLogic configuration automation applications Integrations ! ! BMC BladeLogic Client Automation Configuration Discovery Integration Implementation Guide ! implementation ! data mappings BMC Atrium Integration Engine User’s Guide ! ! BMC Remedy Action Request System Integration Guide ! ! data exchanges configuring the ARDBC LDAP plug-in BMC Configuration Automation for Clients CMS and Tuner Guide ! editing directory services ! user roles Installing BMC BladeLogic Network Automation Perform the following steps to install BMC BladeLogic Network Automation. you must install the following channels: ! CMS ! Transmitter ! Infrastructure Service Installing BSM Interoperability components ! 49 . 1 Perform the installation of the BMC BladeLogic Network Automation server. 1 Install the BMC BladeLogic Client Automation master transmitter and console.

you can select them. skip to step 4 on page 51. 3 To normalize your BMC BladeLogic Client Automation data with the Product Catalog. See the BMC Atrium Core Product Catalog and DML Guide for details. b From the BMC BladeLogic Client Automation console. a For Product Catalog integration. ! On UNIX—Oracle® 10g is used as the BMC BladeLogic Client Automation database.sql script rewrites the views by casting the Unicode nvarchar types to the varchar datatype. d Establish a connection between the CM and AR System databases. set up the database links from both the BMC Remedy AR System database and the BMC CM database. download and run the AR System security scripts. continue with this step to configure access. IMPORTANT Any time you change AR System settings in CMS. restart CMS or the tuner. make sure that Schema Manager and Report Center are running. 2 Set up the inventory database. NOTE In Tuner. allowing successful population of the CM database columns.BSM Interoperability 8.sql script if the SQL Server AR System database was installed with the Unicode option ON and the columns are of Unicode data type “nvarchar” and the ODBC driver does not automatically translate data.0. 1 Make sure that: ! On Windows—MS SQL Server 2005 SP2 is used as the BMC BladeLogic Client Automation database.00 ! Report Center ! Scanner Service ! Schema Manager Configuring BMC BladeLogic Client Automation Perform the following steps to configure your BMC BladeLogic Client Automation database. NOTE Use the MSSql_installSecurityScript_Unicode. Otherwise. If the Schema Manager and Report Center are running. The MSSql_installSecurityScript_Unicode. c Configure parameters for the BMC CM database. 50 Installation and Configuration Guide .

3 After installation. as well as data deletion and BMC_ComputerSystem relationships information. 5 In the Report Center. You already installed these applications in step 13 on page 36. During installation.Installing BMC BladeLogic configuration automation applications T IP To verify connectivity to the Product Catalog using Report Center Query Library. “Using BMC Atrium Integration Engine relationship class mappings” for more information about the data mappings. NOTE The BMC BladeLogic Client Automation Configuration Discovery Integration package includes BMC Atrium Integration Engine and Remedy Link applications. Installing BSM Interoperability components ! 51 . manually run the Configuration Discovery Reconciliation Process job to reconcile your Configuration Discovery data with the BMC_Asset dataset. In BMC Configuration Automation for Clients Configuration Discovery Integration for CMDB Implementation Guide. b Install the CMDB Integration with Configuration Discovery schema. restart the BMC Remedy Action Request System service and the BMC Atrium Integration Engine service. 2 Install BMC BladeLogic Client Automation Configuration Discovery Integration. enable and configure the Inventory plug-in. run one of the predefined queries.” in BMC BladeLogic Client Automation Report Center Guide. Installing BMC BladeLogic Client Automation Configuration Discovery Integration For Configuration Discovery data to populate BMC Atrium CMDB. see Appendix B. 4 Install BMC BladeLogic Client Automation views using the following steps: a From the Schema Manager. 1 Stop the BMC Atrium Integration Engine service. connect to the BMC CM database. See BMC Atrium Integration Engine User’s Guide for more information about creating data mappings and data exchanges. BMC BladeLogic Client Automation Configuration Discovery Integration creates data exchanges and data mappings in BMC Atrium Integration Engine for the 16 CI classes and relationship classes that are discoverable by BMC BladeLogic Client Automation. For instructions about enabling and configuring the Inventory plug-in. see the “Updating Report Center and the Inventory and Logging plug-ins” section of the BMC BladeLogic Client Automation Report Center Guide. For details. 4 From BMC Atrium CMDB. install BMC BladeLogic Client Automation Configuration Discovery Integration. “Query Library list. see the Service Management integration section of Appendix I.

7 Create a user in the directory service in cn=Users that is accessible by BMC BladeLogic Client Automation. 2 Configure BMC BladeLogic Client Automation to use the directory service for user authentication in User Authentication > User Authentication Type: a Log in to the BMC CM console and choose Applications > Console > System Settings. and CMS. choose the User Authentication Type link. b Choose the User Authentication tab. see the “Installing the integration” chapter of the BMC Configuration Management Configuration Discovery Integration for CMDB Implementation Guide. connect to the directory service and install the Policy Manager schema.BSM Interoperability 8. This action generates a script that you need on the directory service server. Deployment Manager. 1 Make sure that you have installed and configured BMC BladeLogic Client Automation Configuration Discovery Integration.0. 5 Configure Deployment Manager to use the directory service for user authentication. 52 Installation and Configuration Guide . for example. For instructions about installing and configuring the integration. 4 Configure Deployment Manager to use the BMC BladeLogic Client Automation database. the job has no scheduled runs.00 NOTE You should also create a schedule for the Configuration Discovery Reconciliation Process job so that it can reconcile your Configuration Discovery data after each transfer. By default. d Set the User Authenticate Type to Directory Service. c On the User Authentication Settings page. The Deployment Manager is located. NOTE Make sure that your environment has a directory service enabled. Providing access to ITSM from BMC BladeLogic Client Automation user accounts Perform the following steps to provide access to ITSM from BMC BladeLogic Client Automation user accounts. 3 From Schema Manager. 6 Configure console settings to enable Report Center integration. at http://<deployment_manager_host>:<deployment_manager_port> with a default port number of 8000.

and Task Management System. 1 Make sure that BMC BladeLogic Client Automation is installed. ! Change Management Users—These are regular users created for the Change Management application. Providing access to BMC BladeLogic Client Automation from ITSM user accounts Perform the following steps to provide access to BMC BladeLogic Client Automation from ITSM user accounts. Installing BSM Interoperability components ! 53 . 5 In BMC Remedy Administrator. This step creates links between the BMC BladeLogic Client Automation system. 6 Create a directory services user. ! CMS AR System User—This is a single special user created for the integration. you must create users in CTM:People that match the user name and password combinations that have access to CMS in LDAP.xml 3 Use BMC Remedy Administrator to import the changed . For instructions about configuring the ARDBC LDAP plug-in. you must use the same login and password combination in the Configuration Management and Change Management applications.Installing BMC BladeLogic configuration automation applications 8 Configure the master transmitter to use the Product Catalog by editing the settings in the AR System tab. 2 Replace cms host:port with the actual value for the CMS host and port in both of the following files: ! CAICMS_SSOWebService. see the “Adding or editing a directory service” section of the BMC Configuration Automation for Clients CMS and Tuner Guide. For the purposes of integration. For both users. modify the form properties for LDAP:Users and LDAP:Groups so that they use the directory services server.xml definitions to the AR System server. Therefore. you must: ! Edit the Directory Service or Remedy Integration to include the CMS AR System User with exactly the same login and password. 8 For the integration to be complete. Change Management.xml ! CMSTSM_PolicyManager. 4 In the AR System server. For instructions about editing directory services. 7 Provide the CMS Host and DM Host names and set the status to Active. you must create the following types of users in the CTM:People form to use the Change Management application. see the “ARDBC LDAP plug-in” section of BMC Remedy Action Request System Integration Guide. configure the ARDBC LDAP plug-in to use the directory services of BMC BladeLogic Client Automation.

AR System database.NET Framework version 3. 1 Begin the installation as described in the “Installing the product” section of BMC Capacity Management Essentials Getting Started. Verify that correct roles are available in BMC BladeLogic Client Automation. Installing BMC Capacity Management Essentials Perform the following steps to install BMC Capacity Management Essentials. 3 Configure the components as appropriate for your environment. ! Configure mid tier. BMC Capacity Management Essentials must be installed on a Windows computer. The console requires Microsoft . choose Capacity Management Essentials Administrator Console. For instructions about these procedures. The Capacity Management Essentials Administrator Console collects data from computers and populates that data into the Visualizer database that is shipped with the product.0 or later. For information about user roles. see the following guides: ! Mid tier—See the “Configuring the mid tier” chapter of BMC Remedy AR System BMC Remedy Mid Tier Guide.BSM Interoperability 8. 2 When prompted.00 ! Make sure that the user has appropriate roles to perform configuration management tasks. 54 Installation and Configuration Guide . and Java™ runtime settings. see the “What are user roles?” section of the BMC Configuration Automation for Clients CMS and Tuner Guide.0. ! AR System database—See the “Server information—Database tab” section of BMC Remedy Action Request System Configuration Guide. This installation installs all BMC Capacity Management Essentials on one computer. ! Java runtime settings—See the “Run-time configuration” section of the BMC Remedy Action Request System Integration Guide.

see the following guides: ! BMC Discovery for z/OS Agent Installation and User Guide—Review for procedures about installing the BMC Discovery for z/OS® Agent that enables mainframe inventory discovery.0. you are not required to perform any special tasks.Installing mainframe applications Installing mainframe applications To integrate BMC Discovery for z/OS and BMC Impact Integration for z/OS. ! BMC Impact Integration for z/OS User Guide—See the “Preparing to install and customize BMC II for z/OS” chapter for installation prerequisites and the “Installing BMC II for z/OS cell and console components” chapter for installation procedures. with BSM Interoperability 8. For information about installing these products. Installing BSM Interoperability components ! 55 . installed on an IBM® mainframe computer.00.

0.00 56 Installation and Configuration Guide .BSM Interoperability 8.

Chapter 3 BSM Interoperability workflows This chapter presents technical workflows and troubleshooting for use cases in BSM Interoperability. The following topic is provided: ! BSM Interoperability use cases (page 58) Chapter 3 BSM Interoperability workflows 57 .

Each use case lists the products involved. NOTE These use cases do not represent all potential use cases or functions of these products.00 BSM Interoperability use cases This section contains high-level overviews of use cases involving products in the BSM Interoperability product stack. The following use cases are described: 58 ! Reconciliation of multiple data sources ! End to end service level management ! Holistic compliance ! Intelligent incident ! Problem management ! Virtualization ! Web self-service ! Continuous compliance—servers ! Continuous compliance—networks ! Decision Support Installation and Configuration Guide . a step-by-step outline of the flow of data through the involved products. important preqrequisites. and a diagram illustrating the data flow represented in the technical flow step-by-step outline.0.BSM Interoperability 8.

! ! ! ! BMC Atrium ! BMC Atrium CMDB ! BMC Atrium Discovery and Dependency Mapping Service Assurance ! BMC Performance Manager Portal ! BMC Transaction Management Application Response Time Service Automation ! BMC BladeLogic Server Automation ! BMC BladeLogic Client Automation BMC Identity Management Prerequisites ! Data sources have been integrated with BMC Atrium CMDB and data model extensions. Technical flow " Technical use case 1 Data sources.BSM Interoperability use cases Use case: Reconciliation of multiple data sources This section contains a scenario in which objects are discovered and reconciled into the production database so that the CI and relationship data becomes available to consuming applications. if appropriate. collect data and populate that data into BMC Atrium CMDB. ! ! BMC Atrium Discovery: ! performs a scan to discover CIs and relationships in the environment ! uses the BMC Atrium CMDB API to populate the import dataset in the CMDB BMC BladeLogic Server Automation: ! collects information from RSCD agents on remote servers in the environment ! sends the information to BMC Atrium CMDB via BMC Atrium Integration Engine BSM Interoperability workflows ! 59 . Products involved This section lists the primary products involved in this use case. such as those listed below. have been installed.

0. see the documentation for your products and the BMC Atrium CMDB 7.5. as well as changes and deletions. 4 Reconciliation jobs are run using the BMC Atrium CMDB Reconciliation Engine to merge CIs and relationships with other data in the (development or production) dataset. the data can be normalized against the Product Catalog using the BMC Atrium CMDB Normalization Engine. 5 Data collection and discovery tasks.00 Patch 001 Normalization and Reconciliation Guide.00 ! ! ! ! BMC BladeLogic Client Automation ! collects information about your environment through the use of tuners and distribution servers ! sends the information to BMC Atrium CMDB via BMC Atrium Integration Engine BMC Identity Management ! collects user information through Services Managers and Provisioning Modules (connectors). and normalization and reconciliation jobs are periodically performed to maintain the data in BMC Atrium CMDB.BSM Interoperability 8. synchronization tasks. Related documentation For more information about normalization and reconciliation. 60 Installation and Configuration Guide . purge jobs. to BMC Atrium CMDB. 3 To prevent data consistency problems resulting from multiple data providers. which are usually installed on the managed systems and enable two-way communication between the managed systems and Enterprise SecurityStation ! uses the BMC Atrium CMDB API to populate the import dataset in the CMDB BMC Performance Manager Portal ! monitors a set of elements (CIs) ! uses the BMC Atrium CMDB API to populate the import dataset in the CMDB BMC Transaction Management Application Response Time ! determines the health of business applications and measures their response time by monitoring transactions (activity) related to those applications ! uses the BMC Atrium CMDB API to populate the import dataset in the CMDB 2 Synchronization tasks import the new data (such as CIs and relationships).

00 Troubleshooting Guide for information about enabling normalization logs Knowledge article 20019228: Troubleshooting Normalization Issues with Atrium Normalization Engine Knowledge article 20017373: Diagnosing issues within the Reconciliation of Multiple Data Sources use case Reconciliation Knowledge article 20020008: Best Practices for Diagnosing Issues in Reconciliation of Multiple Data Sources BSM Interoperability workflows ! 61 .BSM Interoperability use cases Troubleshooting For issues with importing data to the CMDB.6.6.00 Troubleshooting Guide for steps to enable BMC Atrium Integration Engine logs BMC Performance Manager Portal Knowledge article 102827: Troubleshooting Problems adding Elements from Performance Management Portal to CMDB BMC Atrium Discovery and Dependency Mapping BMC Atrium Discovery and Dependency Mapping: Populating BMC Atrium CMDB for information about configuring synchronization BMC Atrium CMDB ! ! reconciliation BMC Atrium CMDB ! ! BMC Atrium Core 7. see the appropriate source: Table 3-1: Troubleshooting reconciliation of multiple data sources Process Product populating data into the CMDB ! ! data normalization BMC BladeLogic Server Automation BMC BladeLogic Client Automation Documentation BMC Atrium Core 7.

00 Data flow Figure 3-1 illustrates the flow of data depicted in this use case.0. Figure 3-1: Reconciliation of multiple data sources data flow 1 data is collected by providers BMC Atrium Discovery 2 BMC BladeLogic BCAC BMC Identity Management BMC Performance Manager Portal data is imported into BMC Atrium CMDB BMC Atrium CMDB 3 data can be normalized against the Product Catalog (before or after step 2) import datasets Product Catalog Normalization Engine 4 reconciliation jobs merge data provider data with asset data Reconciliation Engine production dataset 5 62 jobs run periodically to maintain data Installation and Configuration Guide BMC TMART .BSM Interoperability 8.

2 BMC Service Model Editor created impact relationships based on a business service model.BSM Interoperability use cases Use case: End to end service level management This section contains a scenario in which an event impacts service level agreement (SLA) compliance. where it is reconciled with the production dataset. key performance indicators (KPIs) monitored by SLM are restored to desired range and SLAs become compliant again. Products involved This section lists the primary products involved in this use case. BSM Interoperability workflows ! 63 . When the issue is addressed. milestones are triggered. ! ! BMC Atrium ! BMC Atrium CMDB ! BMC Dashboards for BSM ! BMC Service Level Management Service Assurance ! BMC Performance Manager Portal ! BMC Service Impact Manager ! BMC Transaction Management Application Response Time Prerequisites 1 A discovery tool has scanned existing assets and migrated the data into BMC Atrium CMDB. 4 An SLA has been created in BMC Service Level Management and that SLA has been associated to a business service CI in the service model. and the potential impact on SLAs are visible to IT personnel working on issues as well as to executives monitoring overall SLA compliance. 3 Service targets have been configured in BMC Service Level Management to assign penalties for non-compliance when a business service is in a state of alarm for a predetermined period of time.

3 BMC Service Level Management polls BMC Service Impact Manager through IIWS on the status of business service CIs and discovers that the CI is impacted. 9 BMC Performance Manager Portal reports the improved status of the SLA.00 Technical flow " Technical use case 1 An event causes a business impact. 6 The SLA status for the impacted CI shows up in BMC Performance Manager Portal as breached. the business service SLA is determined to be out of compliance. BMC Service Level Management.BSM Interoperability 8. 7 BMC Dashboards for Business Service Management reports the breached SLAs. 64 Installation and Configuration Guide . 5 The Service Level Management Dashboard in BMC Service Level Management reports the out-of-compliance information. 10 BMC Dashboards for BSM also reports the improved status of the SLA. 8 When the CI is no longer impacted. which polls the CI status periodically. re-computes the SLA status and finds that the SLA is now compliant.0. 2 A business service is impacted as reported by BMC Performance Manager Portal. 4 Based on the SLA previously set up in BMC Service Level Management.

BSM Interoperability use cases Data flow Figure 3-2 illustrates the flow of data depicted in this use case. Figure 3-2: End-to-end service level management data flow 1 2 BMC Service Impact Management BMC Performance Manager Portal an event causes a business impact the business impact is reported BMC Service Level Management 3 poll through IIWS. reports compliance BMC Performance Manager Portal 9 SLA OK BMC Dashboards for BSM 10 SLA OK BSM Interoperability workflows ! 65 . recognizes the business service impact 4 business service SLA determined to be out of compliance 5 IT department view SLA breach BMC Performance Manager Portal 6 SLA breach BMC Service Level Management dashboard reports the SLA breach BMC Dashboards for BSM 7 executive view SLA breach BMC Service Level Management 8 business service SLA determined to be in compliance.

Installation and Configuration Guide . BMC Remedy ITSM user with permissions to create. and close change and incident tickets and read assets in BMC Asset Management. ! Snapshot jobs have been run to establish a baseline for audits. Products involved This section lists the primary products involved in this use case.BSM Interoperability 8. ! ! ! Atrium ! BMC Atrium CMDB ! BMC Atrium Orchestrator (BMC BladeLogic Network Automation uses built-in BMC Atrium Orchestrator) Service Automation ! BMC BladeLogic Server Automation ! BMC BladeLogic Network Automation Service Support ! BMC Remedy IT Service Management.00 Use case: Holistic compliance This section contains a scenario in which out-of-compliance CI configurations are detected. ! For BMC BladeLogic Server Automation: ! The following adapters are installed: —BMC Atrium Orchestrator SNMP adapter —BMC BladeLogic Server Automation adapter —BMC Remedy AR System adapter —Web Services adapter —File Adapter ! ! 66 BMC BladeLogic Integration with Atrium is installed. ! The baseline system is used to generate templates for audit jobs and to send SNMP events if the audit fails. update. and incidents or change requests are logged to bring them into compliance.0. including —Asset Management —BMC Service Desk Prerequisites ! Products (such as BMC BladeLogic Network Automation or BMC BladeLogic Server Automation) have been configured to send SNMP traps to BMC Atrium Orchestrator.

The change is completed and task and incident are closed. ! Configure the Closed Loop Server Audit RBA-to-BladeLogic workflow to monitor SNMP events that will be sent from BladeLogic and will create incidents and change requests. BMC BladeLogic Server Automation creates a compliance job) and an SNMP trap is sent to BMC Atrium Orchestrator. A change task is also created with work notes that list relevant information regarding the audit. 3 The BMC Atrium Orchestrator audit creates a change request and the incident created by the workflow is related to the change request. and business service definitions are migrated into the BMC BladeLogic Server Automation dataset and reconciled into the production dataset. and a description of what is out of compliance.BSM Interoperability use cases ! Server identities. BSM Interoperability workflows ! 67 . hardware information. Technical flow " Technical use case 1 After an audit is run on the system. 7 BMC BladeLogic Server Automation reconfigures the system to reach compliance. based on impact and priority. related CIs. 8 After the change ticket and its tasks have been closed. impact relationships. 6 BMC BladeLogic Server Automation creates a remediation package job and remediation job. an out-of-compliance condition is created (for example. 2 The BMC Atrium Orchestrator audit workflow creates an incident updated with the new information describing the discrepancies. 5 The change request is approved either manually or automatically. 4 A CI from BMC Asset Management is related to the change request. the audit workflow in BMC Atrium Orchestrator closes the incident. such as target server information.

0.BSM Interoperability 8. Figure 3-3: Holistic compliance data flow 1 SNMP trap BMC Atrium Orchestrator 2 audit indicates that an out-of-compliance condition exists incident is created 3 4 BMC Remedy Asset Management CI is related to the change request change request created 5 change request approved 6 7 BMC BladeLogic or BMC Configuration Automation for Clients system reconfigured to reach compliance 68 Installation and Configuration Guide remediation package and job created 8 change is completed and incident and task are closed .00 Data flow Figure 3-3 illustrates the flow of data depicted in this use case.

are set up in the service model. Both the incident and the impact on business services have appropriate executive visibility and add data to problem management processes. ! BMC TM ART integrated with BMC Impact Manager. ! BMC TM ART integrated with BMC Atrium CMDB. including —Asset Management —BMC Service Desk Prerequisites ! Asset inventory scan has been run and the data synchronized with the CMDB. When the incident is resolved. ! BMC ProactiveNet integrated with BMC Event Manager. and a data-enriched incident is created so that it can be properly assigned. monitoring tools confirm the closure of the events. ! Atrium ! ! ! BMC Atrium CMDB Service Assurance ! BMC Performance Manager Portal ! BMC ProactiveNet ! BMC Service Impact Management ! BMC Transaction Management Application Response Time (BMC TM ART) ! Integration for BMC Remedy Service Desk Service Support ! BMC Remedy IT Service Management. ! BMC TM ART or BMC Performance Manager Portal configured to send performance data to BMC ProactiveNet. ! BMC Performance Manager Portal integrated with BMC Atrium CMDB. the impact of the event is calculated. ! A service policy has been set up in Integration for BMC Remedy Service Desk. BSM Interoperability workflows ! 69 . and impact relationships between the business service and activities. ! Transaction and service model CIs. Products involved This section lists the primary products involved in this use case.BSM Interoperability use cases Use case: Intelligent incident This section contains a scenario in which an event occurs in the environment.

70 Installation and Configuration Guide . and reconcile to BMC. ! Discovery products to discover impact relationships and put them in CMDB. 7 The incidents are assigned and worked by users in BMC Remedy Service Desk. Technical flow " Technical use case 1 An out-of-compliance event is detected and an exception is generated. 3 BMC ProactiveNet generates intelligent events from the data and forwards to BMC Event Manager. ! BMC TM ART or BMC Performance Manager Portal sends performance data to BMC ProactiveNet. based on the service model that was defined. 4 The event is propagated from BMC Event Manager to BMC Service Impact Manager. 2 Depending on your configuration.ASSET.00 Data prerequisites ! Discovery product to discover CIs. 5 The impact of the event on CIs and business services is computed by BMC Service Impact Manager. 6 IBRSD creates incidents in Service Desk against the business service and against the CI.0. ! BMC Performance Manager Portal sends the event to BMC Event Manager. populate them in CMDB.BSM Interoperability 8. one of the following occurs: ! BMC TM ART sends the event to BMC Event Manager.

Figure 3-4: Intelligent incident data flow 1 Event 2 BMC TM-ART or BMC Performance Manager Portal detects exception.BSM Interoperability use cases Data flow Figure 3-4 illustrates the flow of data depicted in this use case. forwards data 3 BMC ProactiveNet Analytics generates intelligent events BMC Impact Solutions 4 BMC Event Manager 5 BMC Service Impact Manager impact computed by BMC SIM 6 IBRSD creates incidents 7 BMC Remedy Service Desk problem tickets assigned and worked by users BSM Interoperability workflows ! 71 .

or BMC Transaction Management Application Response Time from the affected CI in BMC Atrium Explorer. Infrastructure Elements have been added to monitor application classes. a service model has been created where a business service is impacted by servers.0. Technical flow " Technical use case 1 Incidents are assigned and worked by users in Service Desk. 3 The incident assignee searches RKM for workarounds to resolve the issue. 4 The incident assignee is able to cross-launch BMC Capacity Management Essentials. BMC Performance Manager Portal. ! Discovered data (CIs and relationships) has been migrated to production dataset. resolves the incident.BSM Interoperability 8. service targets have been created. ! In the Service Model Editor.00 Use case: Problem management This section contains a scenario in which an event is isolated and its business impact determined. 2 The incident assignee searches for known problems in Problem Management and relates it to a known error. ! In BMC Service Level Management. 72 Installation and Configuration Guide . Products involved This section lists the primary products involved in this use case. and notes resolution details in the knowledge base. 5 The incident assignee addresses the cause of the event. ! ! Atrium ! BMC Atrium CMDB ! BMC Atrium Discovery and Dependency Mapping ! BMC Configuration Discovery for CMDB Service Assurance ! BMC Performance Manager Portal ! BMC Service Impact Manager Prerequisites ! Asset inventory scan has been performed and data has been synchronized with the CMDB. ! In BMC Performance Manager Portal.

incident resolved 5 6 BMC Service Impact Manager improved condition is reported 7 BMC Impact Explorer improved condition is reported BSM Interoperability workflows ! 73 . Data flow Figure 3-5 illustrates the flow of data depicted in this use case. 7 BMC Impact Explorer indicates that the system has returned to normal. Figure 3-5: Problem management data flow 1 BMC Remedy Service Desk problem tickets assigned and worked by users 2 BMC Problem Management Incident assignee searches for known problems 3 BMC Remedy Knowledge Management incident assignee searches for workarounds BMC Atrium Explorer 4 BMC Capacity Management Essentials BMC Performance Manager Portal BMC Transaction Management Essentials Incident cause addressed. BMC Service Impact Manager reports the change.BSM Interoperability use cases 6 When the affected system returns to normal.

BSM Interoperability 8. This unplanned migration of a virtual machine is captured and a change request is logged so it will be documented and referencable for any problems encountered later. Products involved This section lists the primary products involved in this use case.00 Use case: Virtualization This section contains a scenario in which a virtual machine migrates to another ESX server in a Virtual Center environment.0. including BMC Change Management Installation and Configuration Guide . The unplanned migration of a virtual machine to a new server triggers a BMC Atrium Discovery and Dependency Mapping scan and synchronization to BMC Atrium CMDB so the IT infrastructure data will be accurate in the CMDB. ! ! Atrium ! BMC Atrium CMDB ! BMC Atrium Discovery and Dependency Mapping ! BMC Atrium Orchestrator Run Book for Virtualization Management Service Support ! 74 BMC Remedy IT Service Management.

it migrates to another ESX server (an unplanned VMotion). BSM Interoperability workflows ! 75 . ! BMC Atrium Orchestrator configured to trigger a Virtual Center Discovery scan in BMC Atrium Discovery and Dependency Mapping. Here. ! BMC Atrium CMDB Reconciliation Manager configured to run BMC Atrium Discovery and Dependency Mapping reconciliation job. Technical flow " Technical use case 1 A virtual system undergoes an unplanned change. ! BMC Atrium Discovery and Dependency Mapping configured to continuously synchronize to CMDB. 2 BMC Atrium Orchestrator creates a change request based on the change template for an unplanned change of the virtual machine. ! BMC Atrium Discovery and Dependency Mapping job defined to discover virtual center. so data in BMC Atrium CMDB is up to date. BMC Atrium Discovery synchronizes changes to the relationship to indicate that the VM image runs on new ESX server. Continuous reconciliation in the BMC Atrium CMDB Reconciliation Engine merges the change to the production dataset. 4 BMC Atrium Orchestrator detects the VMotion and triggers BMC Atrium Discovery to immediately run the Virtual Center discovery task.BSM Interoperability use cases Prerequisites ! Change templates have been created in BMC Change Management to be created automatically by Atrium Orchestrator when it detects a VM image migration. 3 The change is automatically approved.

0.BSM Interoperability 8.00 Data flow Figure 3-6 illustrates the flow of data depicted in the use case with a manual change. Figure 3-6: Virtualization data flow BMC Atrium Orchestrator 1 2 unplanned VMotion detected change request created 3 change approved 4 virtual machine approved on new server scans new server Virtual Center discovery task triggered BMC Atrium Discovery reconciles with production dataset BMC Atrium CMDB 76 Installation and Configuration Guide .

Products involved This section lists the primary products involved in this use case. the request is seamlessly passed to the appropriate backoffice fulfillment application.ASSET. the request is resolved and the user is notified. 4 The user checks the status of their request in BMC Service Request Management and sees that the request is awaiting approval. which leverages the discovered IT infrastructure data and established processes. either an automated or manual task is created. The request is fulfilled using established processes. BSM Interoperability workflows ! 77 . A service target time has also been configured for the change request.BSM Interoperability use cases Use case: Web self-service This section contains a scenario in which a user enters a service request at a selfservice web interface. ! ! Atrium ! BMC Atrium CMDB ! BMC Atrium Orchestrator ! BMC Identity Management Service Support ! BMC Service Request Management Prerequisites ! BMC Service Level Management . Technical flow " Technical use case 1 A user reviews available services in the Service Catalog in the Self Service Interface of BMC Service Request Management (SRM) and creates a request. and reconcile into BMC.BMC Identity Management integration ! Process definition template configured in SRM to create a Change Request ! Process definition template configured in SRM to reset password in Identity Management Data prerequisites ! Discovery product to discover CIs and pupate them in CMDB. 3 Based on the task template. 2 BMC Service Request Management processes the request by matching a service request definition with a process definition template and creates an incident or change request.

78 Installation and Configuration Guide .00 5 For change requests: IT goes through the change approval process and implements the change. For automated tasks (such as resetting a password): the task is initiated and performed automatically. 7 BMC Service Request Management updates the service request view with the change and the results of the service target. 6 The service request is updated as Resolved.0.BSM Interoperability 8.

or automatic change 6 service request status is updated 7 service request view updated with change and results BSM Interoperability workflows ! 79 . creates request 2 Service Request = Process Definition service request matched with process definition template 3 manual or automatic task created 4 user checks status. Figure 3-7: Web self-service data flow BMC Service Request Management 1 user reviews available services. sees that the request is awaiting approval 5 IT approval process and change initiation.BSM Interoperability use cases Data flow The following diagram illustrates the flow of data depicted in this use case.

00 Use case: Continuous compliance—servers BSM Interoperability tested the Continuous compliance—servers use case.BSM Interoperability 8.0. For detailed information about this use case. Use case: Continuous compliance—networks BSM Interoperability tested the Continuous compliance—networks use case. see the BMC Continuous Compliance for Server Automation solution Getting Started Guide. see the BMC Continuous Compliance for Network Automation Implementation Guide. 80 Installation and Configuration Guide . For detailed information about this use case. see the Service Automation Integration to BMC Dashboards for BSM Getting Started Guide. Use case: Decision Support BSM Interoperability tested the Decision Support use case. For detailed information about this use case.

installing 35 BMC Atrium Orchestrator function 11. installing 45 BMC Atrium Orchestrator Development Studio. installing 35 BMC Atrium Integration Engine. providing 53 access to ITSM from BMC BladeLogic Client Automation user accounts. installing 32 AR System installation paths 32 audience for this guide 15 audience. 22 BMC Configuration Drift Management function 22 installation 36 BMC Configuration Management Configuration Discovery Integration for CMDB function 12. installing 46 BMC BladeLogic Client Automation configuring 50 installing 49 BMC BladeLogic Network Automation installing 49 BMC BladeLogic Operations Manager function 12. function 9 BMC Atrium CMDB. 23 installing 51 BMC Configuration Management Configuration Discovery Integration for CMDB. 22 BMC BladeLogic Server Automation installing 47 BMC BladeLogic Server Automation. installing 35 BMC Atrium Core function 9 installing 35 BMC Atrium Discovery and Dependency Mapping function 8. installation overview 51 BMC Dashboards for Business Service Management function 8. 23 installing 44 BMC Identity Management function 13 installing 38 BMC Impact Portal installing 40 BMC Impact Solutions function 10 installing 39 integrating with BMC Remedy Service Desk 39. 22 BMC Atrium Orchestrator Configuration Distribution Peer. 22 installing 41 BMC Atrium Impact Simulator. providing 52 applying licenses 35 AR System and AR System applications. 22 BMC Configuration Automation for Networks function 12.A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index A access to BMC BladeLogic Client Automation from ITSM user accounts. intended 15 B BMC 46 BMC Analytics for Business Service Management function 8. installing 47 BMC Capacity Management Essentials installing 54 BMC Configuration Automation for Clients function 11. installing 46 BMC Atrium Orchestrator Lightweight Activity Peer. 41 BMC Performance Manager Portal installing 40 Index 81 . function 9 BMC Atrium Integration Engine. 22 installing 45 BMC Analytics for CMDB and Asset Management 45 BMC Atrium CMDB SIM extensions 39 BMC Atrium CMDB.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z BMC Portal function 10. 25 installing 36 BMC Service Level Management Collection Point 36 BMC Service Request Management CAI Registry options 36 function 13. 23 installing 41 BMC ProactiveNet Analytics. 24 BMC Remedy Knowledge Management function 13. integrations 19 documentation. installing 43 bmcslm-solaris. 24 BMC Remedy Service Desk function 13. 34 installation paths for AR System 32 installing BMC Transaction Management Application Response Time Integrations 43 Integration for BMC Remedy Service Desk. installing 36 BMC Software. applying 35 . 25 installation tip 36 BMC Service Request Management integrations 36 BMC Service Request Management. installing 45 BMC Service Automation Reporting installing 47 BMC Service Automation Reporting and Analytics function 12.bin 36 BSM Enablement data 36 BSM Interoperability data flow 18 C CMDB synchronization 42 Configuration Management user accounts. 25 BMC Transaction Management Application Response Time Integrations. 24 BMC Remedy Assignment Engine installing 34 BMC Remedy Change Management function 13. installing 37 BMC Remedy Mid Tier. contacting 2 82 Installation and Configuration Guide BMC TM ART Central Execution Server 43 BMC Transaction Management Application Response Time function 11. related 14 E export failures. 24 BMC Run Book Automation. 24 BMC Remedy Flashboards installing 34 BMC Remedy Incident Management function 13. providing access to CM from 53 L licenses. installing 41 BMC Remedy Action Request System function 8 BMC Remedy Approval Server installing 34 BMC Remedy AR System installing 34 BMC Remedy Asset Management function 13. 23 installing 40 BMC ProactiveNet Analytics function 11. 24 installation 37 integration with BMC Remedy ITSM 37 BMC Remedy Knowledge Management. providing access to ITSM from 52 customer support 3 D data flow diagram 19 Database Initial Size setting 34 database requirements 20 Database Settings 35 diagram. installing 43 BMC Transaction Management Application Response Time. 24 BMC Remedy IT Service Management function 13. 24 BMC Service Level Management function 9. installing 35 BMC Remedy Problem Management function 13. installing 41 ITSM user accounts. cause 35 I iiws 44 installation overview 26 paths for WIndows and UNIX 32 installation order 27.

installing 43 U UNIX installation path 32 system requirements 20 user accounts providing access to CM from ITSM 53 providing access to ITSM from 52 W Windows installation path 32 system requirements 20 Index 83 .A B C D E F G H I J K L M N O P Q R S T U V W X Y Z M mainframe applications.sql 50 P patches. in AR System 35 tnsnames. customer 3 system requirements 20 T technical support 3 threads setting. installing 55 mid tier. installing 35 monitoring applications.ora 34 transaction management applications. for AR System 34 prerequisites 20 Product Catalog function 9 installing 35 product support 3 purpose of interoperability 7 R recommended database size. installing 44 S SIM KB component classes 40 support. for AR System 34 related documentation 14 reporting applications. installing 44 MSSql_installSecurityScript_Unicode.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 84 Installation and Configuration Guide .

.

*118532* *118532* *118532* *118532* *118532* .