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HNAT Text document 14/9/04 12:13 pm Page 1

HNAT
Introduction

H
ealth is a vital resource, encompassing social, personal
and physical well-being and capability. Assessing the
health needs of a community can be difficult and time-
consuming, as information can be hard to find and because
the term “Health Needs Assessment” can mean different
things to different people and professional groups. In Walsall
the need for effective Health Needs Assessment (HNA) is
recognised as a way of identifying and systematically
assessing priority health issues, which can inform
organisations responsible for resource allocation and for the
design of new services.

This resource pack has been created in an initiative supported


by Walsall Health Action Zone, the Public Health Directorate
and Health & Regeneration at Walsall Teaching Primary Care
Trust. The aim of this resource pack is to act as a simple,
practical guide to those undertaking a Health Needs
Assessment by setting out the main areas which need to be
considered in relation to health in it’s broadest sense. Where
applicable, relevant agencies and organisations are identified.

Sources of relevant information are provided and, wherever


possible, contact details allowing access to information are
provided. It must be recognised that this resource pack is only
a guide, and will need to be updated regularly. However, it is
hoped that by following the format of this resource pack the
process of Health Needs Assessment should be quicker, easier
and more effective.
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HNAT
Acknowledgements

It is a pleasure to acknowledge the help given by the many


organisations and agencies who appear in this toolkit
especially:

• East, West, North and South HAZ for funding the project
• Dr. John Linnane
• Katie Watson
• Dr. Alison Teale
• Mary Staples
• Anita Holbrook
• Michelle Lawrence
• Baldish Kaur
• Martin Turner

Thank you

Felicia Siebritz
HNAT Text document 14/9/04 12:13 pm Page 3

HNAT
Framework

3. Write a description
of the community
2. Write a brief Urban/rural, population
description of distribution and type, housing,
the area/issue/ schools, transport, employment, crime,
population being leisure facilities, services.
explored To include
Quantitive Data
Demographic profile, census data,
socio-economic status, morbidity data,
health related behaviour data, immunisation,
screening, prescribing etc.
Qualitative Data
7. Produce Action Info from other agencies, case studies,
Plan/Report semi-structured interviews, focus
Can be a written report, leaflet, groups, local needs assessment,
summary, video, presentation to consultations, particiatory
local people/groups/statutory agencies, appraisals etc.
exhibition, newsletter.
Which will
• Identify priority areas.
1. Set out
• Influence resource Purpose of
allocation.
• Inform policy/planning/ Needs
delivery of services. Assessment
4. Identity
Gaps in Data
Acknowledge gaps
and continue or
6. Prioritise collect new
Health Issues/ information
Community
Needs 5. Summarise
Findings from
above
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HNAT
Toolkit Model of Use

This Toolkit is set out to provide the user with the basic
elements needed to initiate a Health Needs Assessment
(HNA) in the town of Walsall. The toolkit itself does not
complete the HNA for you, it provides you with the resources
needed to locate information.
This toolkit identifies the key areas that have an influence upon
community health needs. This resource includes contact details
and addresses to assist you in finding information.
Toolkit use
Provided below is a model of use for
the toolkit. There are six basic
steps you may want to consider:-
1. Why are you assessing this
group or area? Has a needs
assessment previously
been undertaken that you
could build upon?
2. Who is the target
population, i.e. teenage
mothers or the local
community?
3. What do you want to assess?
It could be the provision of
community health services or the
impact of crime on a particular area.
4. Think about how you will collect the data and how will you
analyse it? Who is going to look at the results, i.e.
community members or the Public Health Department?
5. What will the evaluation contain and who will it be
produced for?
6. Will the piece of work you have undertaken result in service
change that is more beneficial for the service user?
You may wish to review related literature or information
targeted around your HNA. The review is important as it may
identify areas of need that you may not have thought of. It also
leads you to “other assessors” within the field that may have a
wider knowledge base.
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1
HNAT
Toolkit Content

Community Composition

2 Community Organisation & Relationships

3 Community Views

4 Crime & Safety

5 Disease & Disability

6 Education

7 Health & Social Policy

8 Health Services

9 Housing

10 Income & Poverty

11 Lifestyle

12 Physical Environment

13 Social Services

14 Transport

15 Voluntary Services

16 Directory 2004 - 2005


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1 HNAT Community Composition

Why is this important to health?


When performing a Health Needs Assessment, the first step is
to describe the community being assessed. For example, types
of housing, employment rates and
educational attainment are important
elements in the composition of a
community. Identified below are
aspects of community
composition that may be
considered in a HNA.

Where can I obtain this


type of information?
There are four main sources of
information.
1. The first major source of
information is the internet. There are
several excellent websites that hold a large volume of
health and demographic data. These include:
www.statistics.gov.uk/neighbourhood.asp: Office for
National Statistics
www.statistics.gov.uk/census2001/default.asp: Office for
National Statistics Census 2001
www.hpa.org.uk: The Health Protection Agency website
www.dh.gov.uk: The Department of Health website
www.wmpho.org.uk: West Midlands Public Health
Observatory
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1 HNAT Community Composition

2. The Public Health Annual Reports contain vast amounts of


demographic and health information. Several of the
reports are theme based focusing on specific topics such as
child health and sexual health in Walsall.
3. The Public Health Department in Walsall has developed a
website which includes many key Public Health Reports.
This site is also being developed to contain information on
topics such as medicine management and clinical
governance. Several reports on the site focus specifically on
the demographic and community composition of the local
population.
www.walsall.wmids.nhs.uk/pct/publichealthweb

4. The websites and annual reports should be the first port of


call and the Public Health Department can help with more
detailed requests. A data collection form can be
downloaded, completed and returned to the Public Health
department.

also see
6 Education

7 Health & Social Policy

9 Housing

10 Income & Poverty

14 Transport
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1 HNAT Community Composition

Most recent reports, (1999 onwards) can also be found on the


Walsall tPCT website at:
www.walsall.emids.nhs.uk/pct/publichealthweb/inform
at.htm

Contact
Public Health Information Team
Department of Public Health
Walsall tPCT
Lichfield House
27-31 Lichfield Street
Walsall
WS1 1TE

Tel: 01922 720255 Main switchboard - ask for public health

E-mail: PublicHealthInformation@walsall.nhs.uk
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2 HNAT Community Organisation


& Relationships

Why is this important to health?


This section looks at links between individuals and groups within
a community and how people relate to
others outside the local community.
Organisational aspects include
the potential of the
community to influence
health and well-being, and
how needs are channelled
to bring about changes
that can be sustained.
Some areas to consider
are shown below. This
list is not exhaustive
and other issues will be
raised as needs change and
initiatives are built upon.

Where can I obtain this


type of information?
The library service collates local information
in the form of a file. There are fourteen categories and they
range from education services, Local Authority information
through to the population census. It also has a local organisations
directory with contact details of over 800 organisations and
community groups in Walsall. It is available in hard copy and
electronic format. The information can be requested by category
example locality, activity, interest groups. The library service
throughout its network (Central Library, 19 branch libraries and
mobile library services) provides an enquiry service for all types of
information requests.
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2 HNAT Community Organisation


& Relationships

The Children’s and Family Partnership is a forum organisation


that brings together professionals and local communities to
influence services and planning that affect children &
families. Within this department you may find an annual
report that identifies the needs in fourteen areas within
Walsall. The needs identified pertain to the childcare,
demographics and Children Centres. The information is held
in hard copy.

Contact
Information Services, Central Library,
Lichfield Street, Walsall WS1 1TR
Tel: 01922 653110
Email: reference@walsall.gov.uk
Web site: www.walsall.gov.uk/libraries/

Children & Family Partnerships Co-ordinator


Children & Family Partnerships
Early Years Unit
Challenge Building
Hatherton Street
Walsall
WS1 1YB
Tel: 01922 653383/3357
also see
3 Community Views

11 Lifestyle

15 Voluntary Services
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3 HNAT Community Views

Why is this important to health?


The views of the community play a
prominent part in assessing health
needs. This important point of
view provides the qualitative
information that is required
in this assessment process.
The views that are given help
to bring about service change
and delivery.

Where can I obtain this


type of information?
The library services are a good
starting point to obtain information
about local community groups and their
location. The Electric Palace is a centre in
Bloxwich that offers information on health issues that young
people in Walsall can access. The service also co-ordinates
Participatory Appraisal Training. The training involves the
research and sharing of information that local people find
interesting. The techniques taught are used to consult with
the community on a range of issues. There is work done on
specific projects in particular localities, e.g. transport issues in
the West of the borough.

Another means of accessing community views is via the


Community Empowerment Network (CEN). This a new
statutory body that provides an umbrella organisation for
various groups within the community. The CEN feeds back
information from the community via a network to the Walsall
Borough Strategic Partnership (WBSP).
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3 HNAT Community Views

Contact
PA Network Co-ordinator
The Electric Palace
156A High Street,
Bloxwich
Walsall
WS3 3JT
Tel: 01922 477499
Fax: 01922 492616
Email: health@electric-palace.co.uk
Web site: www.electric-palace.com

Patient Advice Liaison Service (PALS)


Co-ordinator
Jubilee House
Walsall
WS2 7JL
Tel: 01922 618358
Fax: 01922 618388
Email: louise.mabley@walsall.gov.nhs.uk

Walsall Borough Strategic Partnership


The Challenge Building
Hatherton Road
also see
Walsall Community
WS1 1YB
Tel: 01922 654788
2 Organisations &
Relationships

7 Health & Social Policy

8 Health Services

15 Voluntary Services
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4 HNAT Crime & Safety

Why is this important to health?


The fear of crime and not feeling safe has an adverse effect
on the health of individuals and communities who find
themselves victims of crime. Research has identified a
relationship between crime, poverty, ill health and the type
of area a person lives in (Griffiths S 1998).
Further research suggests that
fear of crime may encourage
isolation and increase stress.
Some of the issues
regarding crime and safety
are illustrated below.

Where can I obtain


this type of
information?
To access information on
these issues and others,
contact the Crime Safety
Bureau located at OCU 1 or
OCU 2 (Operations
Command Unit). These
departments provide de-personalised
data on incidents and police information.

The Joint Data Team can provide figures on crime for the
borough if a wider assessment is needed. If you require a
police search on a particular area the manager of the Crime
Reduction Partnership will be able to conduct specific
searches on crime and location.
The following web sites are provided for further general use.
www.walsall.gov.uk
www.west-midlands.police.uk
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4 HNAT Crime & Safety

There are large amounts of hard copy information available.


To identify further crime and safety issues in this area,
contact should be made through the addresses given below.

Contact
For the Brownhills, Bloxwich, Willenhall and Darlaston Area:
Community Safety Bureau Inspector
Operations Command Unit (OCU 1)
Walsall Police Station
Green Lane
Walsall WS2 8HI
Tel: 0845 113 5000

For the Aldridge, Walsall South, Walsall North and Town


Centre area:

Community Safety Bureau Inspector


Operations Command Unit (OCU 2)
Bloxwich Police Station
Station Street
Walsall, WS3 2PD

Act on Crime Together (ACT)


Community Liaison Officer
also see
Community Safety Unit
Stephenson Square 3 Community Views
Walsall, WS2 7DY
Tel: 01922 611400 9 Housing

8 Health Services

13 Social Services
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5 HNAT Disease & Disability

Why is this section important to health?


This section addresses the incidence of diseases and disability
within the Walsall area. Other aspects
to consider are risk factors i.e.
cigarette smoking, alcohol
consumption and the
prevalence of obesity and
general health
indicators. This
section provides a
useful means of
utilising public health
data and conducting
a health needs
assessment. Below
are some of the
classifications you will
find.

Where can I obtain this type of


information?
All diseases listed in this section can be found in the Walsall
LOCality profile (please refer to community composition
section page )
Information included in the LOCality profile.
Demographic:
Information about the following are available:-
• Population numbers by age, sex and ethnicity
• Indicators of deprivation
• Information about education, employment, housing, social
class & travel.
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5 HNAT Disease & Disability

Health:-
• Accidents
• Hypertensive disease
• Asthma
• Infant & Child Health
• Bronchitis & Emphysema
• Infectious & parasitic
diseases
• Cancers
• Osteoarthritis,osteoporosis
• Chronic Liver Disease
• Peptic Ulcer

Contact
To use the LOCality Profile you need access to the Walsall
Intranet
http://walgpexchange1/localityprofiling/

Public Health Information Team


Department of Public Health
Walsall Teaching Primary Care Trust

also see
Lichfield House
27-31 Lichfield Street
Walsall
WS1 1TE
Tel: 01922 720255 ext. 4019
Community Composition
www.statistics.gov.uk/ 1
neighbourhood Health Services
8
E-mail: Lifestyle
nealr@walsall.wmids.nhs.uk 11
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6 HNAT Education Services

Why is this section important to health?


Education can provide the individual with the capabilities to
limit lifelong disadvantages and ill health. A lack of
qualifications such as numeracy and literacy skills may
contribute to unemployment. Unemployment is often
associated with poor housing, food and
warmth, all of which impact on health.
Data held about schools is
currently available from
Education Walsall/SERCO.

This company has been


enlisted to record data
on Walsall Schools.
The information you
may wish to obtain
from this section
includes the
proportion of pupils
with special needs and
those children on free
school meals within a
particular area. Further
examples of use are
identified below.

Where can I obtain this type of information?


Data is supplied from this department in the school attended
format. The age ranges from 3 – 19 years. No information is
provided for individual school children.
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6 HNAT Education Services

The Foundation Stage Profile looks at language and maths


skills and is published in hard copy. Other data includes
attainment data at key stages, pupil level census and school
meals at school level. A payment may be required for
Electronic forms of this data.

There are no other readily available formats of data and the


Information and Performance department recommend at
least 4 weeks notice for any data that is requested.

Contact
Data Manager / PR and Communications Manager
Education Walsall / SERCO
Pelsall Lane
Rushall
WS4 1NG
Tel: 01922 686263

also see
11 Lifestyle
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7 HNAT Health & Social Policy

Why is this section important to health?


This section determines any social
policies that involve health such
as services for older people and
those who have mental health
problems. In Health
Needs Assessment
this section covers
plans of services
for the people of
Walsall. Identified
below are the areas
of health and social
care. It is
important to
remember that this
section connects
closely to Health
Services and Social
Services.

Where can I obtain this type of


information?
The bulk of the data is held on the web sites given below.
This information does not break down into ward levels within
Walsall. It may be used to compare Walsall with other
regional Towns such as Sandwell and Dudley. There are hard
copies of the plan for the forth-coming year. A lot of the
documentation is aligned to the National Service Frameworks
(NSF).
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7 HNAT Health & Social Policy

Contact
Public Information Officer
Social Care and Supported Housing
Tameway Tower
10th Floor
Bridge Street
Walsall
WS1 1JZ

Tel: 01922 658368


Fax: 01922 645753
www.walsall.gov.uk
www.dh.gov.uk

also see
8 Health Services

13 Social Services
HNAT Text document 14/9/04 12:13 pm Page 21

8 HNAT Health Services

Why is this section important to health?


When we examine the issues of
health needs assessment, we may
immediately align this particular
service with
conducting a
health needs
assessment. This
section will
provide the
health
information
that
pertains to
the
community
aspect of health
care and service
delivery.
Identified below
are the main
categories of information found
in this segment.

Where can I obtain this information?


Walsall Teaching Primary Care Trust holds information about
all clinical activity that has been undertaken by the clinicians.
Types of information include child health surveillance and
immunisation rates. The data can be cross referenced to
locality, ward base or post code. The data is available in Excel
format and different types of data can be requested.
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8 HNAT Health Services

Contact
Information Manager
Walsall Teaching Primary Care Trust
Jubilee House
Bloxwich Lane
Walsall
WS2 7JL

Tel: 01922 618371


Fax: 01922 618360
Email: karen.smith@walsall.nhs.uk
Switchboard tel 01922 618388

also see
1 Community Composition

5 Disease & Disability

13 Social Services
HNAT Text document 14/9/04 12:13 pm Page 23

9 HNAT Housing

Why is this important to health?


Housing is much more than a shelter from the elements.
When considering health and housing the dwelling place is
an important component. Housing not
only has to be warm, dry and
“weatherproof” but it also
has to be safe and secure
hopefully in an attractive
environment. Patterns
of poor lifestyle,
overcrowding, poor
insulation and low
income contribute
to the patterns of ill
health that are seen
in Walsall.

Where can I obtain


this type of
information?
The Housing Department at the
Walsall Metropolitan Borough Council
have compiled a series of reports that examine issues around
housing need and accommodation for specific users. The
Walsall Housing Strategy provides an overview of the housing
strategy for Walsall and how it will deliver on improving the
quality of homes. The information provides a summary of the
research undertaken, i.e. the percentage of homes owner
occupied or rented . The other document is the Housing
Needs Study 2000 (an updated version will be available in
December 2004). This document contains a lot of
information on mobility issues around the home and
preference of house location.
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9 HNAT Housing

Contact
Strategy Manager
Housing Services
Civic Centre
Darwall Street
Walsall
WS1 1DG

Tel: 01922 652631

also see
7 Health & Social Policy

10 Income & Poverty

12 Physical Environment
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10 HNAT Income & Poverty

Why is this section important to health?


It is widely reported that people on low incomes or very low
incomes suffer more from illness than those in a higher
earnings bracket. They are also more likely to die more
prematurely than those people in a higher income group
(Townsend et al 1988). The health inequalities experienced by
these groups are a result of not meeting the basic human
needs sufficiently. Basic needs such as
decent housing, food and warmth
will all impact upon
health.

The groups of people


most likely to find
themselves in poverty
are the elderly, low
paid, lone parents,
people with
disabilities and the
unemployed.
Below are some of
the factors that are
faced by people who are
unable to find
employment.

Where can I obtain


this type of information?
A survey called the Health of the
Household survey has been undertaken
in some areas of Walsall. This survey is funded partly by HAZ
(Health Action Zone) and will provide the assessor with basic
demographics. There is also data on any diseases that may be
present in the households. The survey is comprehensive in
that it covers many, if not all of the households in the area.
The data held cannot at present be cross-referenced (e.g.
how may women in the chosen area smoke).
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10 HNAT Income & Poverty

A completed report on the Moxley area is available in hard


copy. Interim reports have been completed on the Mossley &
Dudley Fields, Delves and Alumwell, Pleck, Lower Leamore,
Palfrey, Birchills and Brownhills East. Leamore/Bloxwich have
a comprehensive report completed.

Contact
Exchequer Services
Anti-Poverty Unit
Flat 16 Dartmouth House
Ryecroft
Walsall
WS3 1SW

Tel: 01922 627247


Fax: 01922 642195

also see
1 Community Composition

9 Housing
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11 HNAT Lifestyle

Why is this section important to health?


Lifestyle describes a range of issues in day-to-day life that
impact on health. These issues are often influenced by
personal choices as well as individual,
financial and environmental
circumstances. For
example, physical
exercise, diet and
smoking are aspects
of individual daily
life that have an
influence on
health.
Identified
below are
some issues
and potential
information
sources that the
assessor may
consider in a HNA.

Where can I obtain


this type of information?
For Lifestyle information on young
people in Walsall a summary of the report regarding the
Lifestyle Survey is available from the Health Development
Manager (address in the contact list). This information is
compiled on a school basis, therefore information by ward
may be difficult to obtain. It is also cautious to remember
that children may attend a school in one area of the town,
while they may reside in another area.
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11 HNAT Lifestyle

Walsall Sports and Leisure Development Services can retrieve


lifestyle information on clients who have accessed the
Heartcare initiative. Types of information you may find are
the age of the client, risk factors, Coronary Heart Disease
(CHD) and self-fitness evaluations.

Services that are jointly available to help with lifestyle


changes under the theme ‘Time to Change’ include Smoking
Cessation, Community Dietetics and Physical Activity. These
services hold lifestyle data on clients who have undertaken
their programme. The data includes baseline information
(giving a basic community picture) as well as post
intervention data. Information on facilities and mapping of
services based on the North, South, East and West areas of
Walsall can be obtained from the various project leaders.

Contact
Public Health Information Team
Health & Regeneration,
Walsall PCT,
Lichfield House,

also see
Lichfield Street,
Walsall,
WS1 1TE
Tel: 01922 720255
Community
2 Relationships and
Organisations

5 Disease & Disability


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11 HNAT Lifestyle

Active Communities Officer,


Sports & Leisure Development
Services, Darlaston Multi-Purpose
Centre, Victoria Road,
Darlaston
WS10 8AP
Tel: 01922 568 7929
Email: sportsdev@walsall.gov.uk

Smoking Cessation Co-ordinator


Rachael Humphreys
Tel: 01922 618328
Email: Rachael.Humphreys@walsall.nhs.uk

Senior Health and Fitness Development Officer


Paul Wicker
Tel: 01922 654336
Email: Wickerp@walsall.gov.uk

Community Dietetics Co-ordinator


Sarah Monk
Tel: 01922 656251
Email: Sarah.Monk@walsallhospitals.nhs.uk
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12 HNAT Physical Environment

Why is this important to health?


The aim of the Walsall Environmental Regeneration Service is to
ensure that a thriving community exists within a green, safe,
prosperous and healthy environment. The physical environment
is recognised as being a major
factor in determining the
quality of life within the
borough. Therefore the needs
identified within this
agency impact
largely on
health
whilst
interacting
with other
agencies such as
leisure and
housing.
Identified below
are a selection
of the main
issues of need
that are raised
within this
department.

Where can I obtain this type of


information?
The Performance indicators website provides local indicators
relating to a number of environmental improvements. The
annual reports of the service are produced in hard copy and
contain action plans on forecasted projects. The website also
gives access to local information on environmental projects.
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12 HNAT Physical Environment

www.walsall.gov.uk/planning – provides local indicators on


environmental Improvements.
Planning service plan 2002-2003 annual report is available in
hard copy.

Contact
Environmental Regeneration Services
Walsall Council
Civic Centre
Walsall
WS1 1DG

Tel: 01922 652543


Tel: 01922 650000 (main switchboard)
Fax: 01922 652535
Email: Tranters@walsall.gov.uk
Email: Lewiss@walsall.gov.uk

also see
Community
2 Relationships and
Organisations
9 Housing

14 Transport

15 Voluntary Services
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13 HNAT Social Services

Why is this section important to health?


Social Services are there to support the independence and
inclusion of a number of diverse people in the community.
The need of the service users may include housing, elderly
residential care and also the protection
of vulnerable members of society. All
of these services will have
a direct impact upon
health. Health needs
assessments often
include the services
mentioned below as
these are of
particular interest
to many
community groups.

Where can I obtain


this type of
information?
The Social Service
Information Department
holds basic information on the above
mentioned identified needs. The
Department of Health Web-Site provides performance
indicators on local and national guidelines. Comparisons can
be made with other Teaching Primary Care Trusts.
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13 HNAT Social Services

Contact
Information Management Offices
Social Care and Supported Housing
Walsall MBC
6th Floor Tameway Tower
Bridge Street
Walsall
WS1 1JZ

Tel 01922 658454


Tel: 01922 650000 (main switch board)
www.dh.gov.uk

also see
Community
1 Composition

Health Services
8
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14 HNAT Transport

Why is this important to health?


If we acknowledge the wider elements of transportation we
can see that it is not just a means of getting from one locality
to another. There are health
implications to transportation that
may need to be taken into
consideration when
conducting a HNA.
Methods of
transportation can be
very effective and
promote health such
as walking and cycling.
However harmful issues
such as accident rates
and pollution from
vehicles may be a
factor when
undertaking a HNA.
Below are some of the
services that are provided within this
section.

Where can I obtain this type of information?


The Travel Wise Co-ordinator based at Walsall Metropolitan
Borough Council has access to information regarding road
safety plans and records of accidents within the Walsall area.
They also undertake Travel Plans for any organisations or
individuals who require help in finding a more economical
and healthier alternative to travelling to work. Specific
information on transportation and a HNA will have to be
requested from the Travel Wise Co-ordinator.
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14 HNAT Transport

Contact
Transport Policy-Strategy and Travel Wise Co-ordinator
Planning and Transport Department
Walsall MBC
Civic Centre
Darwell Street
Walsall
WS1 1DG

Tel: 01922 652561


Tel: 01922 650000
Email: NewtonM@walsall.gov.uk

Head of Road Safety


Planning and Transport Department
Walsall MBC
Civic Centre
Darwell Street
Walsall
WS1 1DG

Tel: 01922 652508


also see
5 Disease & Disability

11 Lifestyle

12 Physical Environment
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15 HNAT Voluntary Services

Why is this important to health?


Voluntary services can play a vital part in a community and
offer a wealth of information. The voluntary services are in a
prime position to have knowledge of the immediate needs of
the community. The individual services often hold data on
issues pertinent to the community that may not be known to
the larger public services. Identified below are some potential
issues and sources of help to consider around voluntary
services.

Where can I obtain this type of information?


The Walsall Voluntary Action (WVA) in Walsall have compiled
a Classified Directory of Independent Voluntary organisations
(2001). Due to the nature of their business access to the data
available may require payment of a small charge.

Contact
Information Officer
Walsall Voluntary Action
Jerome Chambers
16a Bridge street
Walsall
WS1 1HP also see
Tel: 01922 619840
Email: Community
admin@walsallva.org.uk 2 Organisation &
Relationships

8 Health Services
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16 HNAT Directory 2004 - 2005

Act on Crime Together (ACT) Community Safety Bureau


Community Safety Unit Officer
Stephenson Square Operations Command Unit
Walsall (OCU 2)
WS2 7DY Bloxwich Police Station,
Tel: 01922 611400 Station Street
Walsall
Anti-Poverty Unit WS3 2PD
Flat 16, Dartmouth House Tel: 0845 113 5000
Ryecroft
Walsall Department of Public Health
WS3 1SW Walsall tPCT
Tel: 01922 627247 Lichfield House
27-31 Lichfield Street
Central Library, Walsall
Information Services, WS1 1TE
Lichfield Street Tel: 01922 720255
Walsall
WS1 1TR Early Years Unit
Tel: 01922 653110 Children & Family
Partnerships
Community Safety Bureau Challenge Building
Inspector Hatherton Street
Operations Command Unit Walsall
(OCU 1) WS1 1YB
Walsall Police Station Tel: 01922 653383/3357
Green Lane
Walsall Education Walsall / SERCO
WS2 8HI c/o Pelsall EDC
Tel: 0845 113 5000 Pelsall
Rushall
WS4 1NG
Tel: 01922 686252
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16 HNAT Directory 2004 - 2005

Electric Palace Housing Services


156A High Street, Civic Centre
Bloxwich Darwall Street
Walsall Walsall
WS3 3JT WS1 1DG
Tel: 01922 477499 Tel: 01922 652631

Engineering and Transport Public Health Workers Dept


Department 156A High Street,
Walsall MBC Bloxwich
Civic Centre Walsall
Darwell Street WS3 3JT
Walsall Tel: 01922 477499
WS1 1DG
Tel: 01922 652561 Patient Advice Liaison
Service (PALS)
Environmental Regeneration Jubilee House
Group Bloxwich Lane
Walsall Council Walsall
Civic Centre WS2 7JL
Walsall Tel: 01922 618358
WS1 1DG
Tel: 01922 652543 Social Care and Supported
Housing
Health & Regeneration, Walsall MBC
Walsall PCT 6th Floor Tameway Tower
Lichfield House Bridge Street
Lichfield Street Walsall
Walsall WS1 1JZ
WS1 1TE Tel: 01922 658454
Tel: 01922 720255
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16 HNAT Directory 2004 - 2005

Sports & Leisure


Development Services
Darlaston Multi-Purpose
Centre
Victoria Road
Darlaston
WS10 8AP
Tel: 01922 568 7929

Walsall Borough Strategic


Partnership
The Challenge Building
Hatherton Street
Walsall
WS1 1YG
Tel: 01922 654788

Walsall Voluntary Action


Jerome Chambers
16a Bridge Street
Walsall
WS1 1HP
Tel: 01922 619840

Youth Offending Services


104 Essington Road
New Invention
Willenhall
WV12 5DT
Tel: 01922 493006