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Release Notes for Cisco Unified Contact Center Enterprise & Hosted

Release 10.5(2)
First Published: July 07, 2015

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Fax: 408 527-0883

2015

Cisco Systems, Inc. All rights reserved.

CONTENTS

CHAPTER 1

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2) 1
Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2) 1
Maintenance Release Installation 1
New and Updated Features 2
New Features 2
Updated Features 2
Caveats 2
Resolved Caveats 2
Open Caveats 8
Documentation Changes 9
Related Documentation 9
Documentation Feedback 9

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Contents

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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CHAPTER

Release Notes for Cisco Unified Contact Center


Enterprise & Hosted Release 10.5(2)
Introduction to Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2), page 1
Maintenance Release Installation, page 1
New and Updated Features, page 2
Caveats, page 2
Documentation Changes, page 9

Introduction to Cisco Unified Contact Center Enterprise & Hosted


Release 10.5(2)
These release notes describe new features and changes for Release 10.5(2) of Unified Contact Center Enterprise
& Hosted (Unified CCE) software.

Maintenance Release Installation


1
2
3
4
5
6

Plan and schedule the maintenance period.


Review all applicable documentation.
Download the maintenance release.
Stop all ICM services.
Uninstall any ES that are installed on the servers.
Double-click the maintenance release file to begin the installation.

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
New and Updated Features

New and Updated Features


New Features
SQL SP3 Support
SQL Service Pack 3 with Microsoft SQL Server 2008 R2 is now supported.

Updated Features
Outbound CPA Support with Cisco UBE
You may use Call Progress Analysis (CPA) in Outbound Option deployments configured with a Cisco Unified
Border Element (Cisco UBE).
To identify the compatible IOS images, refer the Compatibility Matrix at http://docwiki.cisco.com/wiki/
Unified_CCE_Software_Compatibility_Matrix_for_10.5(x).
For configuration guidelines, refer the Outbound Option Guide for Cisco Unified Contact Center Enterprise
and Hosted at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/
tsd-products-support-series-home.html.
Java Version Updated
The version of Java is updated from 1.6.0_30 to 1.6.0_85.
OpenSSL Upgraded
OpenSSL is upgraded to openssl-0.9.8zf.
AACC 6.4 Support
Avaya Aura Contact Center (AACC) 6.4 is now supported.

Note

The Automated Administrator for Symposium (AAS) feature is no longer supported starting Cisco Unified
CCE 10.5(2) because AACC 6.4 does not support SEI (Symposium Event Interface) lite.

Caveats
Resolved Caveats
This section contains a list of resolved caveats (those that have been fixed since the last maintenance release).

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Resolved Caveats

Identifier

Severity

Component

Headline

CSCuo63478

router

INCRPNic crashes

CSCup13112

outbound

Dialer Stuck Port handling sometimes


causes Dialer exit

CSCuu33626

scripteditor

Script Ed crashes for PQ configuration


when reload config button clicked

CSCup33683

outbound

SIP throttle dialer crash observed during


outbound load with PCB

CSCur19587

db.logger

HistLogger process asserts due to empty


historical tables on startup

CSCut97983

pg.acmi

Acmi pim crash is seen when childcg is


cycled in the bcwrdcomp Testing

CSCuq80813

outbound

Memory leak observed in the SIP Dialer


during 300 campaign load.

CSCup61126

outbound

IVR--Live Customer record is update as


21 instead of 10 in Dialer Detail

CSCup96363

outbound

UCCE Dialer Crashes after agent


disconnects preview reservation call

CSCup34977

outbound

Dialer timing issue causes issues with


wrap-up

CSCuo78834

outbound

BA Import process exit due to exception

CSCur72097

pg.cucm

OPC Assigns PQ Steps To Agent Even


Though Login Failed

CSCup44715

router

Call variables are not evaluated correctly


when executing steps for PQ

CSCuq43349

router

Events armed for TransRouteToVRU even


if RC doesn't support arming

CSCus12776

router

Congestion Ctrl Params sent in


configurePGResp when disabled

CSCur46573

scripteditor

Evaluation of CVE-2014-3566 on UCCE

CSCuq14764

install

Websetup does not work on ES patch


uninstallation

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Resolved Caveats

Identifier

Severity

Component

Headline

CSCuq74011

pg.cucm.jtapi

Agent login fails after CUCM upgrade to


10.5.2 in UCCE 10.5.1

CSCup92282

install

Db worker crashing

CSCup54910

web.setup

Authorization Server option is not


displayed in UCCE websetup for HCS12k

CSCuu10757

web.config.ui

Unable to set the trace level for the dialer


using CCEADMIN

CSCur36838

web.config.api

Tomcat7 Memory Leak on HDS-DDS


only

CSCur18470

install

UCCE OVA Default SCSI Controller


Change

CSCup58912

install

CAD Agent PG OVA images should not


be valid in 10.0

CSCuo78811

outbound

Campaign Manager Exception after


Import

CSCuq78796

outbound

Outbound Dialer can only point to IP for


Gateway/Sip Proxy

CSCuq85972

outbound

CampaignManager exception during dial


list import (Q185294)

CSCup86899

outbound

Dialer retries PCB record with call result


25

CSCuq41366

outbound

Dialer sends ClearConncection request


prematurely

CSCus49974

outbound

SIP 487 result code with PSTN cause 16


logged as Result Type 2

CSCup97335

pg.cucm

PIM Disconnects updating Agent


Attributes

CSCur17662

pg.cucm

Agent Attr removed when an Agent


Peripheral Number (AgentID) is modified

CSCus21408

pg.opc

OPC removes media skill group after


reskilling

CSCun94928

pg.opc

Agent Desktops greys out

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Resolved Caveats

Identifier

Severity

Component

Headline

CSCuo40554

pg.opc

Call Duration is not taking into


consideration NetQTime

CSCup45473

pg.opc

Digits Dialed showing NULL after warm


transfer in Child TCD

CSCup77765

pg.opc

OPC overrides the calling number once


the 2nd transfer to Queue

CSCuq96397

pg.opc

Agent_Event_Detail info is being sent 1


second prior to the interval

CSCuq57042

pg.cucm

Wrong reason code after 2nd internal call


when wrap-up enabled.

CSCus26570

pg.tdm

Router Call Key Changes during CTI


PostRoute

CSCuq02801

pg.cucm

CCE Agent receives call when exiting


wrap-up state placing a call

CSCuq35086

cg.ctiserver

Talking Agent Count in Portico not


showing accurate number

CSCuq76674

cg.ctiserver

Duplicate party in a
CALL_CONFERENCED_EVENT

CSCur61189

cg.ctiserver

NodeManager not able to restart hung CG


process scenario

CSCur41319

pg.cucm

Agent stuck in Talking on CTIOS desktop


when blind transfer from CTIOS

CSCur08077

cg.ctiserver

Agent data doesn't reflect on Finesse


Supervisor

CSCuq22502

db.logger

Persistent variables not retained after


exit_router

CSCuq22838

db.logger

Termination_Call_Detail
StartDateTimeUTC column is local time
not UTC

CSCus56011

db.logger

ICMdba sync fails when Logger's


hostname is 15 or more charachters long

CSCut61964

db.logger

Schedule Purge not taking effect properly


for Skill_Group_Interval

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Resolved Caveats

Identifier

Severity

Component

Headline

CSCus06886

reporting

Controller_Time is not updating properly

CSCur86152

router

Fail: NetWrkCIC: fatal error in receive


thread

CSCur48689

aw.tools

UCCE chooses duplicate Agent ID when


auto generating the Agent ID

CSCup27350

router

Incorrect values for ServiceLevelTo5 real


time field for Precision Queue

CSCup44276

router

ServiceLevelTo5 field in Skill Group RT


table does not reset to 0

CSCup66422

router

Calls abandoned on ICM script in AppGW


node isn't marked as abandoned

CSCur89705

aw.tools

DialerSkillGroup reg key needs to be


disabled - Causes RTC to crash

CSCut34360

router

Requery Reason '3' calls increment


"CallsOffered" but not "RouterError"

CSCut61810

router

DBLookup Fails when column DataType


is set to nchar

CSCuq35267

aw.conapi

Cmsjserver process didnt restart post dead


lock situation

CSCuo79971

aw.tools

Delay when updating Supervisor SG after


launching configuration manager

CSCuq44979

serviceability.snmp

Incorrect Avaya PIM state received in


SNMP

CSCup66801

outbound

Record CPA Not Working for CUBE


Outbound Calls (Early Update Call Flow)

CSCuq54519

pg.cucm

Supervisor Assist request Timeout when


Supervisor Agent not available

CSCun42350

router

Precision Queue not routing appropriately


because agent is not part of PQ

CSCup40044

pg.opc

OPC logs in agent in skill groups which


were removed from configuration

CSCup55756

pg.cucm

CallHeldEvent Not Received

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Resolved Caveats

Identifier

Severity

Component

Headline

CSCuq74727

pg.cucm

Agent can't stay ready after RNA timeout


from CVP

CSCur64063

install

Registry upgrade fails if MR patch is


selected along with main installer

CSCut80185

pg.cucm

Agent state event report NOT_READY


with RONA(32767) reason code

CSCuu22151

pg.cucm

Desktop should go NOT READY when


call fails to ring phone with Requery

CSCsz74968

pg.opc

OPC not clearing the


INTERRUPT_ADVISORY state

CSCut95594

pg.opc

Route Request timeout with no route end


from OPC

CSCuu24392

pg.opc

AllTrunksBusyToHalf from
Network_Trunk_Group_Half_Hour
incorrect

CSCut63863

outbound

Direct Preview Outbound Agents stuck in


reserve state intermittently

CSCuq20928

router

CICM not clearing queued call even


though call is cleared at NAM level

CSCuq36098

router

Router does not log when CTSG records


exceed maximum supported limit

CSCut95709

router

DbLookUp fails if the column is empty.

CSCuu63942

web.setup

WebSetup will fail on UCCE component


selection

CSCuo89679

aw.tools

Config tool crash seen in admin client

CSCup13485

pg.cucm

eapim has memory leak under load

CSCuq56726

reporting

TalkInTimeTo5 is not updating in


Precision_Q_Real_Time Table

CSCur10642

router

"CallRoutedToday" Field is not updated


in PeripheralRealTime table

CSCur98371

outbound

Dialer asserts when you execute the


procmon command in badialer process

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Open Caveats

Identifier

Severity

Component

Headline

CSCus38433

router

Incorrect agent skill group limit check


during agent configuration

CSCuu68501

pg.tdm

TCD is not cutting in proper order and


creating problem in reporting

CSCup80791

outbound

Many PCB records for logout agent causes


dialer to stop dialing

CSCuu52473

db.logger

CCE logger process creating obsolete


DB-Lib registry key on start up

CSCuu34936

install

PGSetup shows ICM version as 10.5(1)

CSCur97003

scripteditor

"Modify Security" button should be


removed from Script Editor

CSCut89102

install

ICMCCNextStep window appears after


every restart

CSCut45829

router

JANUARY and MARCH 2015 OpenSSL


Vulnerabilities

CSCup05045

pg.cucm

PIM logs Device Target IP address as


DNF

CSCut36502

scripteditor

Administrative Script Schedule Frequency


Displayed Incorrectly

CSCut73649

aw.tools

Warning After Applying CCE 10_5_1


ES9

CSCuu08961

router

DBW(DBWorker) process asserts due to


issue with external SQL Data base

Open Caveats
This section contains a list of all defects that are currently pending in Unified CCE Release 10.5(2).
Identifier

Severity

Component

Headline

CSCuu21708

router

CRSP nic crash was seen in multiple NCT scenarios


in bckwrd Comp Testing

CSCuu26777

db.logger

Recovery table registry key fails to update

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Documentation Changes

Identifier

Severity

Component

Headline

CSCuu45699

pg.opc

OPC process: Invalid ServiceLevelType 0 error


displayed

CSCuu63563

outbound

SIP Dialer Memory Leak

Documentation Changes
Related Documentation
The following information relates to product documentation for Cisco Unified Contact Center Enterprise.
Obtaining Documentation, Support, and Security Guidelines
For information about obtaining documentation, obtaining support, providing documentation feedback,
obtaining security guidelines, and also recommendations for aliases and general Cisco documents, see the
monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation.
For Additional Information
See these sources for Unified CCE product documentation:
Latest version of these release notes
Unified CCE documentation index on Cisco.com
Documentation for these products can be found at the Unified CCE documentation index:
Cisco Agent Desktop (CAD)
Cisco CTI Object Server (CTI OS)
Cisco Unified Contact Center Management Portal (Unified CCMP)
See this source for Cisco Finesse documentation on Cisco.com.

Documentation Feedback
You can provide comments about this document by sending an email to the following address:
mailto:contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
Documentation Feedback

Release Notes for Cisco Unified Contact Center Enterprise & Hosted Release 10.5(2)
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