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Paper T5

Certified Accounting Technician Examination

Advanced Level

Managing People and

Friday 5 December 2008

Time allowed: 2 hours

ALL FIVE questions are compulsory and MUST be attempted.

Do NOT open this paper until instructed by the supervisor.

This question paper must not be removed from the examination hall.

The Association of Chartered Certified Accountants

ALL FIVE questions are compulsory and MUST be attempted

1 (a) Explain the role of coordination in an organisation’s strategic planning process. (12 marks)

(b) Identify and briefly explain four key stages in human resource planning. (8 marks)

(20 marks)

2 (a) Explain three different types of comparison that managers might make when reviewing reports on business
or functional performance. (12 marks)

(b) Outline the information you would expect to be included in EITHER a production and material control report
OR a marketing and distribution report. (8 marks)

(20 marks)

3 (a) Explain McGregor’s concept of Theory X and Theory Y regarding human nature and behaviour at work.
(12 marks)

(b) Briefly explain William Ouchi’s concept of the Theory Z organisation and give three of its key characteristics.
(8 marks)

(20 marks)

4 Work planning is an important part of a manager’s day-to-day work, as well as making an important contribution to
how individuals can organise themselves effectively.

(a) Describe the steps a manager should take when planning the work of a department. (8 marks)

(b) Explain how you would use any four planning aids to help you to organise your personal workload effectively.
(12 marks)

(20 marks)

5 (a) Explain five key components of an effective health and safety policy. (10 marks)

(b) List the steps a health and safety manager should take in order to design and implement an effective risk
management programme. (10 marks)

(20 marks)

End of Question Paper