FMM INSTITUTE PROFILE

FMM Institute was incorporated as a separate company of the Federation of Malaysian

Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and
focus on its training functions, in line with the objectives of FMM to develop the potentials
and enhance the skills of personnel at every level in the industry. This will create a pool of
manpower trained in all aspects of industrial skills and management capabilities to face the
challenges as the country moves into the status of an industrialized nation.
FMM Institute Sabah Representative Office was set up with the prime objective to meet
and match the training demand and to provide adequate knowledge of industrial skills and
management techniques for the industry. Dedicated to provide the best in training and
continuous education, FMM Institute aims to be the ultimate one-stop training centre for
the manufacturing industry.
FMM Institute offers a wide range of functional training programmes to cater to the diverse
needs of the manufacturing and services sectors. Continuing professional educational
provides the opportunity for the working personnel to gain the necessary qualifications to
upgrade themselves both professionally as well as for self development. This opportunity
is made possible through FMM Institutes Certificates, Public and In-house programmes in
selected areas of industrial and managerial skills.
FMM Institutes programmes could also be specially customized to meet the training needs
of specific industries and conducted on in-house basis. Programme outlines and objectives
are discussed with the companies and trainers will be selected to develop the programme
accordingly. All in-house programmes are packaged to be cost effective for companies with
no compromise on the quality of the programmes and the desired result.
FMM Institute considers various factors such as inputs from the industry and engagements
with training experts and consultants from relevant areas to deliver programmes of high
degree of flexibility in terms of duration, learning and teaching resources and venues. In
addition, FMM Institute constantly evaluates the performances of its trainers and ensures
that they keep abreast with the latest information and knowledge.

TRAINING SCHEMES
HUMAN RESOURCE DEVELOPMENT FUND (HRDF)
Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes
are as follows:
SBL Scheme
Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing
Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes
(both in-house and external) for the retraining and skills upgrading of employees relevant to
the needs of employers.
SBL-Khas Scheme
FMM Institute will claim the entire amount directly from the employers account with HRDF.
Approval from PSMB is required prior to commencement of programme by completing Form
PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

SME Corporation Malaysia (SME Corp)

Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by SME
Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading
Grant.
Eligibility to SMEs Skills Upgrading Programmes
Manufacturing sector (including agricultural-based industries) and manufacturing-related services annual sales value is not more than RM50 million or with less than 200
full-time employees.
Services sector (including ICT) annual sales value is not more than RM20 million or
with less than 75 full-time employees.
SMEs must registered under the Companies Act 1965 (Private Limited Companies) or
Registration of Business Act 1956 (Enterprise companies) with majority Malaysian Shareholders (minimum 60%).
SMEs who contribute to the HRDF can also apply for training grants under the various
schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis.
(List of approved programmes on page 30)

Page
Vision
FMM Institutes Profile
Training Schemes
Contents

1
2
3

1.0
1.1
1.2
1.3

Human Resource
Building Dynamic Human Resource Assistant/Clerk
Practical Human Resource Management Skills
Strategi Mengendalikan Pekerja Bermasalah

5
5
6

2.0
2.1
2.2
2.3
2.4

Communication and Clerical Development

Aplikasi dan Amalan 5S dalam Pengurusan Rekod dan Fail
Managing Office Records and Files Effectively
Pentadbiran Pejabat dan Pengendalian Mesyuarat
Program Pembangunan Pekeranian

7
7
8
8

3.0
3.1
3.2
3.3
3.4

Financial Management
Budgeting for Effective Cost Control
Practical Accounting and Records Management Skills
Practical Costing and Cost Control to maximise Profit
Strategic Procurement, Negotiations and Cost Reduction

9
9
10
10

4.0
4.1
4.2
4.3
4.4

Operations and Logistics

Effective Logistic Management
Effective Warehouse Management
Inventory and Stores Management
Perancangan dan Pengawalan Inventori

11
11
12
12

5.0
5.1
5.2

Management and Supervisory Skills

Kemahiran Penyeliaan Yang Berkesan
Leadership Development Programme

13
13

6.0
6.1
6.2
6.3

Customer Service , Sales and Marketing

Drafting a Marketing Plan
Excellent Customer Service Skills
Excellent Sales Negotiation to Win Sales

14
14
15

7.0
7.1
7.2
7.3
7.4
7.5

Quality Systems and Productivity Improvement

7 Steps of Highly Effective Autonomous Maintenance Training
Bengkel Produktiviti: Pelaksanaan 5S
Integrating the ISO 14001:2015 EMS into ISO 9001:2015 QMS
Kaizen: Strategy of Continuous Improvement
Transitioning into ISO 9001:2015 Quality Management System
Safety Management for Executive and Supervisor

16
16
17
17
18

8.0
8.1
8.2
8.3
8.4
8.5
8.6

Industrial Safety
Accident and Incident Investigation, Recording and Reporting (NADOPOD)
Behavior-Based-Safety & Performance Measurements
Occupational First Aid Skills and CPR
Occupational Safety and Health Leadership in the Workplace
Pengurusan Jawatankuasa Keselamatan & Kesihatan Pekerjaan
Safety Management for Executive and Supervisor

19
19
20
20
21
21

9.0
9.1
9.2
9.3
9.4
9.5

Maintenance and Technical

Electrical Circuit and Troubleshooting
Equipment Efficiency through Maintenance Management
Kemahiran Penyelenggaraan untuk Juruteknik
Operation and Maintenance of Electrical Installation
Practical Approach to Boiler Operation, Maintenance and Management

22
22
23
23
24

10.0
10.1
10.2
10.3
10.4
10.5

Certificate Programmes
FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)
FMM Certificate in Safety and Health Officer
FMM Certificate in Steam Engineer
FMM Executive Certificate in Human Resource and Industrial Relations
FMM Certificate in Energy Management

25
25
26
26
27

In-House Training
List of Approved SME Skills Upgrading Programmes
Registration Form
Sabah State Public Holidays for 2015
Monthly Training Schedule for 2015
Location Map

28
30
31
32
33
35

1.0

HUMAN RESOURCE

1.1 Building Dynamic Human

Resource Assistant/Clerk
Date
: To be confirmed
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

1.2 Practical Human Resource

Management Skills
Date
: Aug 10-11
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Upon completion of this course, participants
will be able to:
prepare effective advertisements
handle interview candidates
handle new comers
conduct effective orientation
programmes
conduct effective counseling sessions
use the phone effectively
practice good time management
keep records & manage file effectively

Objectives
Upon completion of this course, participants
will be able to:
Convert corporate objectives into
human resource management
objectives.
Understand Human Resource Planning.
Develop an effective recruitment and
selection process.
Conduct effective interviews.
Select the right candidates.
Conduct training needs analysis.
Develop the annual training plan.
Evaluate training effectiveness.
Implement an effective Performance
Management system.
Conduct effective counseling sessions.

Contents
Human Resource Management
Overview
The Human Resource Assistants
The Recruitment and Selection Process
Handling New Comers
Orientation Programme
Effective Counselling Techniques
Other Essential Skills
Keeping Records and File Management
Who Should Attend
Human Resource Assistants / Clerks or any
other junior Human Resource Personnel.

Contents
Unit 1 : Human Resource Management
Overview
Unit 2 : Human Resource Planning
Unit 3 : Effective Recruitment &
Selection
Unit 4 : Effective Interviewing Skills
Unit 5 : Training & Developing
Employees
Unit 6 : Performance Management
Unit 7 : Effective Counselling Skills
Who Should Attend
Human Resource Managers, Executives,
Officers, Supervisors, Clerks/Assistants and
Departmental Heads.

1.3 Strategy Mengendalikan Pekerja

Bermasalah
Date
: Nov 23-24
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available
Objectives
Upon completion of this course, participants
will be able to:
Managing Problematic Employees
Reduce Absenteeism
Understanding the Importance of
Counselling
Identifying When Counselling is
Necessary
Developing Counselor Qualities
Developing Listening Skills
Utilizing the Counselling Process
Differentiating Counselling and
Disciplinary action
Contents
Pekerja Bermasalah
Isu-Isu Ketidakhadiran Dan Disiplin
Pengawalan Ketidakhadiran
Pengenalan Kepada Kaunseling
Bila Kaunseling Diperlukan
Kaunselor Yang Berkesan
Proses Kaunseling
Tindakan Disiplin
Who Should Attend
HODs, Managers, Executives, Supervisors,
Leaders, Human Resource Personnel

2.0

COMMUNICATION AND CLERICAL DEVELOPMENT

2.1 Aplikasi dan Amalan 5S dalam

Pengurusan Rekod dan Fail
Date
: Jun 15-16
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

2.2 Managing Office Records and Files

Effectively
Date
: Sep 14-15
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Pemahaman dan kaedah meningkatkan
produktiviti, kualiti perkhidmatan, penjimatan kos, ruang, masa, meningkatkan
kecekapan, mewujudkan suasana yang
selesa ditempat kerja dan meningkatkan
imej agensi.
Tempat simpanan rekod/fail dikemas,
bersih serta dapat melupuskan mana-mana rekod yang tidak bernilai kekal.
Dapat mengenalpasti rekod-rekod bernilai kekal dan diuruskan mengikut
prosedur.
Apabila semua aspek 5S diamalkan dalam bidang pengurusan rekod, semua
maklumat/dokumen agensi akan dapat
diuruskan dengan lebih teratur dan
sistematik.

Objectives
Gain a better understanding of the importance of proper records management practices
Organise the records of an organisation
more systematically and efficiently
Increase efficiency in processing records
and files in respect of arrangement,
keeping, filing, retrieving, maintaining
and disposing of records

Contents
Konsep dan Praktis dalam Pengurusan
Rekod
Seiri (Sisih)
Seiton (Susun)
eiso (Sapu)
Seiketsu (Seragam)
Shitsuke (Sentiasa Amal)

Contents
Teory and Practice in Record
Management
File Operation
Security and Characteristics of Good
Record Room
Rules and Regulations Governing Record
Management
Last Stages in Record Management
Final Destiny
Who Should Attend
Secretarial, Administrative Supervisors and
Clerical staff in various organisations who
wants to ensure their records are properly
filed and managed.

Who Should Attend

Secretarial, Administrative Supervisors and
Clerical staff in various organisations who
wants to ensure their records are properly
filed and managed.

2.3 Pentadbiran Pejabat dan Pengendalian

Mesyuarat
Date
: Mar 16-17
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-house Training Available

2.4 Program Pembangunan

Pekeranian
Date
: Dec 7-8
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-house Training Available

Objectives
Dapat meningkatkan fahaman peranan pejabat
Menambahkan pengetahuan kaedah
pengurusan pejabat
Dapat memberi perkhidmatan yang baik
kepada pelanggan
Dapat mengurus dan mengendalikan
semua alat komunikasi pejabat
Dapat menguruskan maklumat dan rekod
pejabat dengan baik serta sistematik.
Memahami semua persediaan awal
sebelum mesyuarat
Dapat menguruskan mesyuarat dengan
teratur dan sistematik
Dapat menjalankan mesyuarat dengan
baik tanpa apa-apa kelemahan
Dapat menyediakan minit mesyuarat
secara konsisten dan lengkap

Objectives
Understand the administrative role and
function of an organisation.
Learn the importance of realizing the
organisations mission and objectives
through daily work.
Identify ways to foster good working
relationship, positive work attitude
and effective working habits so as
to contribute positively towards the
organisations productivity.
Acquire excellent work ethics and work
culture for personal improvement and
organisational development.

Contents
Part 1 - Pentadbiran Pejabat
Organisasi / Pejabat
Perhubungan Di Pejabat
Perancangan Kerja Pembelian
Pengendalian Rekod Dan Fail Pejabat.
Sistem Fail Dan Pengklasan Perkara
Part 2 - Pengendalian Mesyuarat
Takrifan Mesyuarat
Tujuan Dan Matlamat Mesyuarat/
Persediaan Awal
Persediaan Oleh Setiausaha Untuk
Mencatat Minit Mesyuarat.
Sesi Latihamal
Who Should Attend
This programme is specially designed for
Administrative, secretarial and clerical staff
in all organisations

Contents
Peranan dan Fungsi
Sistem Pejabat
Motivasi
Perhubungan Kemanusiaan
Komunikasi Berkesan
Pengurusan Masa dan Tugasan
Perkhidmatan Pelanggan
Who Should Attend
All levels of Clerical Staff, Secretaries,
Personal and Administrative Assistants.

3.0 FINANCIAL MANAGEMENT

3.1 Budgeting for Effective Cost
Control
Date
: Nov 11-12
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

2.2 Practical Accounting and

Records Management Skills
Date
: Jun 8-9
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Know the importance of the preparation
of the budgets
Not the common problems that is faced
during the budget preparation
Relate the departmental plan to the
annual budget
Focus realistically the departments
annual objectives
Prepare the budget in a more systematic
and professional manner
Prepare the CASH budget so as to
augment the periodic CASH requirement
Monitor the performance in a more
effective way.

Objectives
To understand and appreciate the steps
performed in the accounting process.
To be more knowledgeable on the
important areas in accounting.
Comprehend the nature and purpose
of financial statements, the ways
accounting events are measured,
recorded and reported.
Develop skills in understanding and
analyzing financial statements to
evaluate organizational performance &
credit risk.

Contents
Budgetary Planning and Control
The Role of Budgetary Planning and
Control
Types of Budget and Approaches
Preparation of an Annual Budget
Management Approach to COST Control
through Budgeting
Performance Evaluation and Control
Who Should Attend
Head
of
Departments,
Managers,
Executives, Personnel who are responsible
to prepare budgets.

Contents
Understand Practical Accounting
The Process of Expenses Classification
The Principle of Double Entries
Understanding of the Accounting System
The Recording of Sales and Purchases
Transaction
The Treatment of Depreciation and Bad &
Doubtful Debts, Hire Purchases Accounts.
Trial Balance and Accounting Adjustments
Manufacturing Accounts, Trading, Profit
and Loss Accounts and Balance Sheets.
Working Capital Management.
The importance of Effective Records
Management.
Who Should Attend
Account Receivable , Account Payables
data entry clerks, and Account Supervisors
and All Accounting Staff Members.

3.3 Practical Costing and Cost Control to

Maximise Profits
Date
: Mar 17-18
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

3.4 Strategic Procurement,

Negotiation and Cost Reduction
Date
: Dec 14-15
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
To train the participants on: The element of costs in production.
The importance of Costs.
To identify the Costs wastage factors.
The techniques to identify key
performance indicator pertaining to
Costs of production.
The techniques to save Costs

Objectives
The strategic roles and responsibilities
of procurement missions
To design and develop suppliers
classifications and qualifying suppliers
for effective procurement missions
To effectively source, evaluate and
select effective suppliers to achieve
COST saving
The steps to strategic Procurement.
The skills in developing spend analysis
The Supply Chain Management Skills.

Contents
The Elements of Costs in Production
The Costs Behaviour Control Technics
Activity Based Costing
Your Duties And Responsibilities In
Costs Control and Saving
Productivity And Cost Control
Flow Time calculations and Management
Cycle Time Calculations and Management
Management System Approach In Costs
Saving
Who Should Attend
Production or Operations Professional,
Managers, Executives, Officers and
Supervisors.

10

Contents
Developing The Strategic Procurement
Plan
The Steps To Strategic Procurement
The
Demand
For
Continuous
Improvement In Total Ownership.
Understand What The Supply Chain Is?
Impacts To The Supplier / Customer
Relationships
The Challenges Of Purchasers in The
Supply Chain In Costs Reductions
Strategic Inventory Cost Reduction
Process
Understanding
Negotiation
AND
Costs Reduction
Through Strategic
Negotiations
Preparation For Negotiation Establish
B.A.T.N.A. Best Alternatives To
Negotiated Agreement
Negotiation STRATEGIES To Achieve
Costs Savings.

4.0 OPERATIONS AND LOGISTICS

4.1 Effective Logistics
Management
Date
: Oct 29-30
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

4.2 Effective Warehouse

Management
Date
: May 28-29
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Understands the fundamental principles
in effective logistics management.
Develop skills in material planning.
Identify
purchasing,
distribution,
transportation,
inventory
and
warehouse management strategies.
Resolve logistics problems and issues.
Improve and complete logistics
operations skillfully.
Acquire the competencies related to
operational, financial and quantitative
tools and techniques that are widely
applicable in the logistics functions.

Objectives
Upon completion of this course, participants
will be able to:
Understand precisely the roles and
functions of warehouse and distribution
centre in a logistics system.
Apply the warehouse management
principles and operation system
effectively in any situation given.
Know thoroughly the storage methods.
Discuss packaging, material handling
and
inventory
management
of
warehouse activities.
Analyse critically the current global
issues and development of warehousing.

Contents
Logistics concepts and framework
Logistical operational integration
Performance and profitability in supply
chain
Inventory and warehouse /
store operation and management
Transportation infrastructure
Transportation management
Out sourcing logistics
Who Should Attend
Logistics / inventory / distribution /
warehouse / materials / shipping / traffic
managers / executives / supervisors.

Contents
Introduction
to
Warehouse
Management
Principles of Warehouse Management
Information Technology in Logistics
Management
Essentials of Operations Management
Transport and Distribution
What Is Total Logistics
Why Inventory Management
International Trade and Shipping
Essentials of Customer Service
Links to Supply Chain Management
Who Should Attend
All Stores/ Warehouse personnel and
those in related jobs who need to have a
better understanding of Store/ Warehouse
Operation and Management.

11

4.3 Inventory and Store

Management
Date
: Jan 29-30
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

4.4 Perancangan dan Pengawalan

Inventori
Date
: To be advised
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Develop skills in the field of control for
various functions and responsibilities in
the stores organization.
Understand the activities and operations
of an efficient store.
Learn the different techniques used to
control stock while maintaining a high
standard of safety and hygiene in the
store.

Objectives
At the end of the programme, participants
will be able to:
Identify concepts and practices of
planning and controlling inventory
Apply the techniques, knowledge and
skills to effectively execute the tasks
entrusted
Uplift the confidence of the participants
to initiate development in managing
inventory effectively

Contents
Stores Function and Organisation
Stock Identification and Vocabulary
Stock Control and Administration
Provisions of Establishment and
Authorized Holdings
Store Cycle
Procedure Involving the Receiving of
Materials from Suppliers
Principles and Procedures of Stocktaking
Physical Aspects of Storekeeping
Some Special Types of Stock
Assessing the Performance and
Efficiency in the Stores Department
Who Should Attend
Inventory controllers, store managers and
officers who are interested to acquire
knowledge and skills in controlling the
store activities and operations, will find the
programme useful and beneficial.

12

Contents
Konsep
Organisasi
Klasifikasi Bahan-bahan Keperluan
Perancangan Inventori
Menentukan Keperluan Inventori
Perancangan Keperluan Bahan
Maklumat-Maklumat Penting dalam
Perlaksanaan MRP
Konsep dan Amalan JIT
Mengawal Bahan-bahan Lebihan dan
Buangan
Who Should Attend
Executives, Supervisors and Clerks who are
directly or indirectly involved in materials
planning and control, inventory and financial
control

5.0 MANAGEMENT AND SUPERVISORY SKILLS

5.1 Kemahiran Penyeliaan
Yang Berkesan
Date
: Feb 5-6
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

5.2 Leadership Development

Programme
Date
: May 20-21
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Selepas mengikut kursus ini, para peserta
akan mempelajari bagaimana:
Memahami peranan penting seorang
penyelia
Membina sikap kerja positif
Memahami konsep motivasi
Mempelajari cara memotivasi pekerja
Membina kemahiran berkomunikasi
Memahami gaya kepimpinan yang efektif
Memahami kaedah-kaedah penyelesaian
masalah dan membuat keputusan
Memahami konsep dan membina
semangat berpasukan

Objectives
At the end of the programme, participants
will be able to:
Adopt appropriate leadership styles
Enhance communication skills with
management and the workforce
Setting departmental direction
Develop the people skills of handling
subordinates
Handling problematic employees using
counselling skills
Developing effective human relations
with all levels
Apply the finer points of Middle
Management through the development
of skills in diagnosis of problems
implementation of solutions
Using effective time management tools.

Contents
Peranan dan Fungsi Penyelia
- Membina profail penyelia
- Perbincangan masalah yang sering
dihadapi serta kaedah penyelesaian
Sikap Kerja Positif
- Membuat penilaian tentang diri sendiri
Motivasi
- Mengenal pasti pekerja yang tidak
bermotivasi
- Langkah-langkah yang boleh diambil
Komunikasi
Kepimpinan
Penyelesaian Masalah dan Membuat
Keputusan
Semangat Berpasukan
Who Should Attend
Department heads, executives, officers,
supervisors, potential supervisors and
others whose duties include supervision of
a group of subordinates.

Contents
Excellent Leadership Skills
Communication
Setting Departmental Directions
Managing Employees
Effective Human Relations
Problem Solving
Time Management
Who Should Attend
All Managers, HODs, Heads of Sections,
Assistant Managers, Executives, Officers,
Supervisors or positions that require
leadership skills.

13

5.2 Leadership Development

6.0 CUSTOMER SERVICE, SALES AND

MARKETING
Programme
6.1 Drafting a Marketing Plan
Date
: Jul 13-14
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

6.2 Excellent Customer Service Skills

Date
: To be confirmed
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Gain an overview of the basic concept
and key functions of marketing.
Familiarise themselves with the
meaning of specialised terms commonly
used in marketing
Understand specific application of
strategic planning in the consumer,
industrial and service sectors
Apply the four Ps of marketing: Product,
Price, Place and Pro-motions to their
own organisations unique needs
Integrate advertising, sales promotion
and public relations into their overall
strategic planning
Formulate and draft a simple marketing
plan

Objectives
At the end of the training, the participants
will be able to:
Create first impression
Understand customer needs
Build listening skills
Achieve high customer satisfaction
Increase customer loyalty
Translate customer complaints into
positive actions
Handle difficult customer situations
effectively

Contents
The benefits of a marketing plan
Where are you now?
The position audit
Where do you want to be
The Strategic Issues
Which is the best way to get there
The tactical issues
Putting details to the plan
Marketing action plan
Marketing action timetable
Monitoring and controlling the plan
Who Should Attend
Marketing Personnel, Senior Management
and Sales Personnel

14

Contents
Understanding the Basics of QCS
Understanding your Customer Needs
The Art of Listening to Customers
Achieving High Customer Satisfaction
Part 1
Handling Phone Calls
Achieving High Customer Satisfaction
Part 2
Handling Difficult Customer Situations
Who Should Attend
All front liners, cashiers, sales coordinators,
employees dealing with customers face-toface or by the telephone and employees
involved with delivery service.

6.3 Excellent Sales Negotiation to

Win Sales
Date
: Mar 23-24
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available
Objectives
Identify the donts in sales negotiating
Identify negotiating objectives
Apply the various strategies and tactics
required in sales negotiations
Assess leverage and limitations, musts and
wants
Assess the key parties and key influences in
the buyer negotiating team
Use the various negotiations planning tools
Contents
Module 1
What is involved in Sales Negotiations?
The basics of sales negotiations
The process (script reading)
Module 2
Sales and Negotiating Crimes
Inadequate planning time
Weak information gathering
Failing to negotiate internally first
A rigid mind set
Responding too quickly to each demand
Four characteristics of effective sales
negotiations
Module 3
Basic Sales Negotiation Principles
The 12 principles in sales negotiations
Module 4
Identifying Negotiating Objectives: Ours
and Theirs
Negotiable areas to consider
Create a negotiation objectives matrix
Understanding the customers needs
and wants
Clarify and test your assumptions
Case study: Pinnacle Electronics
Writing out a Negotiation Statement

Module 5
Assessing Leverage and Limitations
Exploring the 8 areas for sales leverage
Module 6
Assessing the Key Parties and Key
Influences
How do you deal with the members
concerned in your transaction
Module 7
Negotiating Styles
Four styles are involved
Participants are required to identify the
style that suits them
Module 8
Planning Win-Win Strategies and Tactics
The four key strategic questions
The classic win-win negotiation
(script reading)
Customer win-lose strategies
The Drop A Bomb tactic
Counter-tactics for win-lose customers
in negotiation.
Down by the seashore: a win win
negotiation
Understanding the 8 counter-tactics to
maintain and win customer
Win-win strategies and fallback
positions
Differentiating your offer from the
competitions
Module 9
Negotiating Tools
Assessing the negotiating climate
Test your plan on the manager (script
reading)
The 6 areas of the sales negotiation
planner (script reading)
Understanding the model of a sales
negotiation planner
Trade-offs
The offer/response planning tool
Who Should Attend
Sales Managers, Sales Executives and Sole
Proprietors.

15

5.2 Leadership Development

7.0 QUALITY SYSTEMS AND PRODUCTIVITY

Programme IMPROVEMENT
7.1 7 Steps of Highly Effective Autonomous
Maintenance Training
Date
: Mar 9-10, May 18-19
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

6.2 Bengkel Produktiviti:

Pelaksanaan 5S
Date
: Apr 13-14
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Understanding the framework and
concept in implementing an effective
Autonomous Maintenance
Focusing on team and support efforts for
Autonomous Maintenance effectiveness
Developing a provisional standard for
routine cleaning and inspection
Eliminating sources of contamination
and inaccessible areas
Determining lubrication procedures,
performing lubrication and documenting
the procedures in a provisional standard
Conducting training and general
inspection
Improving workplace management and
control

Objectives
Explain each of the 5S in detail
Explain at least three systems for Seiri
Explain the seven principles of Seiton
Prepare a complete Seiso schedule
Perform 5S audit and present report
Rearrange any workplace to 5S standard,
given a work area and materials
Use 5S kit to start 5S implementation

Contents
Introduction to Autonomous Maintenance
Teamwork for Autonomous Maintenance
Initial Cleaning and Inspection
Eliminating Sources of Contamination
and Inaccessible Areas
Lubrication and Establishing Provisional
Standards
Training and Conducting General Inspection
Improving Workplace Management and
Control
Striving Onwards with Advanced
Improvement Activities
Who Should Attend
Managers, Executives, Officers, Engineers,
Supervisors, Line Leaders and Technicians.

16

Contents
Konsep dan Faedah 5S
SEIRI Asingkan/Sisih
SEITON Susun
SEISO Bersih
SEIKETSU Seragam
SHITSUKE Sentiasa Amal
Pelaksanaan 5S
Hands-on Practical
Kit Pelaksanaan 5S
Who Should Attend
5S Committee Members, Manufacturing,
Administrative and Logistics personnel at all
levels.

7.3 Integrating the ISO 14001:2015

EMS into ISO 9001:2015 QMS
Date
: Jul 27-28, Nov 23-24
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

7.4 Kaizen: Strategy of Continuous

Improvement
Date
: Sep 21-22
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Appreciate the fundamental concepts that
constitute the body of knowledge of the
quality and environmental management.
Clear off the various perceptions and
misconceptions that have grown up
around ISO 9001 and ISO 14001 and
their associated infrastructure.
Position the quality and environmental
management forward into different
approaches to managing quality and
environmental.
Derive the quality and environmental
performance objectives relevant to
the organisation and examine how top
management might challenge each
individual in proving the need for change.
Apply the process approach as to
manage work in which the activities,
resources and behaviours function
together to produce results consistent
with the process objectives.

Objectives
Understand the Kaizen concept
Apply the various systems and
methodologies used in Kaizen approach at
their workplace
Contents
Kaizen: The Concept
Kaizen by TQC
Kaizen by SGA (QCC)
Kaizen by 5S
Kaizen by 7W Elimination
Kaizen in Production Floor
Kaizen by TPM
Kaizen Tools
Kaizen and Management Function
Who Should Attend
Managers, Officers, Supervisors, Group
Leaders and those who want to know more
about the KAIZEN concept, it is also highly
recommended for all improvement minded
people

Contents
Module 1
An Introduction To Quality
Achieving Sustainable Quality
System Approach
Integrating The Ems Into Qms
Implementing The Integrating Management
Systems
Process Approach
Managing Quality And Environmental
More Effectively
Who Should Attend
Managers, QMRs, Internal QMS Auditors,
Engineers, Executives, Officers, Supervisors,
and Technicians

17

7.5 Transitioning into ISO 9001:2015

Quality Management System
Date
: Apr 13-14, Oct 12-13
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available
Objectives
Appreciate the fundamental concepts that
constitute the body of knowledge of the
quality management system.
Clear off the various perceptions and
misconceptions that have grown up
around ISO 9000 since 1987 and the
associated infrastructure.
Position the quality management forward
into different approaches to managing the
activities during the quality management
systems transition period.
Derive the objectives relevant to the
organisation and examine how top
management might challenge each
individual in proving the need for change.
Apply the process approach as to manage
work in which the activities, resources and
behaviours function together to produce
results consistent with the process objectives.
Maintain the its quality management
system based on the ISO 9001:2015
standards.
Contents
An Introduction To Quality
Achieving Sustainable Quality
System Approach
Understanding The Iso 9001:2015
Quality Management Systems
Transitioning Into Iso 9001:2015 Quality
Management Systems
Process Approach
Managing Quality More Effectively
Who Should Attend
Managers, QMRs, Internal QMS Auditors,
Engineers, Executives, Officers, and Supervisors

18

8.0 INDUSTRIAL SAFETY

8.1 Accident and Incident Investigation,
Recording and Reporting (NADOPOD)
Date
: Jul 2-3
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

8.2 Behavior-Based-Safety
and Performance Measurement
Date
: Feb 4-5
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

Objectives
Acquire the immediate steps to be taken after
the occurrence of any accident or incident
Apply various techniques/tools to determine
root cause of the accident
Carry out accident investigation and
formulate conclusions and recommendations
Exposed to common errors involved during
accident/incident investigation and reporting
Prepare written report using the right forms
to report the accidents

Objectives
At the end of the programme, participants
will be able to:
Ability to undertake a Behavior - BasedSafety program.
Ability to use the safety metrics
techniques
of
performance
measurement.
Comprehend
why
positive
reinforcement is much more effective
than negative reinforcement.
Comply with legislative requirements for
a safe workplace using the behavioral
psychology technique

Contents
Introduction to Accidents and the
Importance of Accident Investigation
Formation of Accident Investigating Team
Techniques Involved In Investigating an
Accident
Sources of Accident Information
Methods to Collect Such Information
Techniques of Interviewing the Victims and
Witnesses
Determining the Root Cause of The
Accident
Formulate
Conclusion
and
Recommendation
How to Prepare and Submit Reports to the
Management and the Authorities
Getting the Right Forms to Report the
Accidents Practical Exercise
Common Errors Involved During Accident
Investigation
Who Should Attend
OSH Officers, Safety and Health Committee
Members, Managers, Supervisors and others
who are inclined to Safety and Health.

Contents
Introduction to Behavior-Based-Safety
Behavior- Based-Safety process
Keys to the success of a Behavior Based-Safety program
Avoiding pitfalls in Behavior - BasedSafety program
Traditional
Hierarchy
of
Safety
Interventions.
Safety Metrics and Performance
Measurement
Benchmarking
Auditing Safety Performance
Who Should Attend
Safety and Health Committee members,
Human Resources staff with safety and
health responsibilities.

19

8.3 Occupational First Aid Skills &

CPR
Date
: May 7-8
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650

Non-Members RM880
In-House Training Available

8.4 Occupational Safety and Health

Leadership in the Workplace
Date
: Aug 4-5
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Be aware of the importance of proper
safety procedures and principles of a
healthy lifestyle.
Understand basic first aid principles and
is procedures.
Identify common injuries at the
workplace and how to deal with these
injuries.
Possess life-saving and life-sustaining
skills.

Objectives
At the end of the program, participants will
be able to:
To comprehend the fundamentals of
loss control and to apply suitable control
measures to reduce or eliminate risks.
To ensure that all stakeholders are
aware of their duties and responsibilities
towards ensuring a safe and healthy
work culture.
To resolve the various safety and health
problems by using the Behaviour-based
technique
To strive for continual improvement in
safety and health

Contents
Wound and Bleeding
Musculoskeletal Injuries
Burn Injuries
Shock
Basic Life Support
Patient Transport
Who Should Attend
This programme is specially designed for all
management staff, supervisors, production
workers and especially those in high risk
category at workplace.

Contents
Introduction
The concept of occupational safety,
health and welfare.
- The definition of unsafe act/condition,
incident, accident/near-miss.
- Deliberate on hazards and risks.
Effective leadership qualities.
- The employer and employee roles
and responsibilities.
- The legal requirements of the
employer and employees.
Policy, procedures and training.
Safety goal, objectives and metrics (Zero
Accident Philosophy).
Auditing safety performance.
Just culture, enhancing the safety
environment.
Motivation, hazard communication and
discipline.
Behavior based safety metrics.
Accident investigation, the pitfalls to avoid.
Who Should Attend
Safety and Health Committee members
Human Resources staff with safety and
health responsibilities, Head of Department.

20

8.5 Pengurusan Jawatankuasa

Keselamatan dan Kesihatan Pekerjaan
Date
: Mar 5-6
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

8.6 Safety Management for Executive and

Supervisor
Date
: Oct 19-20
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Melaksanakan program Jawatankuasa
Keselamatan dan Kesihatan Pekerjaan
(JKKP) di tempat kerja masing-masing
dengan lebih baik
Menyatakan fungsi dan peranan ahli JKKP
Menyatakan criteria pemilihan ahli JKKP
Melaksanakan pengurusan JKKP yang baik
Menyatakan bagaimana menangani aduan
pekerja

Objectives
Upon completion of the course, participants
will be able to:
Understand the terms accident, hazard,
hazard control and loss control
Understand the Safety responsibilities of
Supervisors and Middle Management
Know the procedures for accident
prevention and steps to be taken when an
accident occur
Realize the direct and indirect cost of
accident and know the best approach to
safety performance on the job

Contents
Module 1
Perundangan
Keselamatan
dan
Kesihatan Pekerjaan di Malaysia
Pembentukan JKKP yang Aktif
Memilih Ahli JKKP
Agenda Mesyuarat JKKP
Minit Mesyuarat JKKP
Bagaimana Menangani Aduan Pekerja
Menilai Fungsi JKKP
Hazard Pekerjaan Di Kalangan Anggota
Kesihatan
Penaksiran Tempat Kerja
Pemeriksaan Tempat Kerja
Job Hazard Analysis
Penyiasatan Kemalangan
Who Should Attend
Safety
Officers,
Human
Resource
Managers/Executives and Members of a
companys Safety Committee and Safety
Representatives.

Contents
Top Management Commitment
Employee and Management Accountability
Effective Safety Communication
Identify and Control Hazards
Accident Investigation
The Cost of Accident
Education and Training
Who Should Attend
Middle Management, Supervisors and
Supporting Staff who need to understand
their responsibilities for their own safety
and the safety of others, especially for those
at the shopfloor level in an organisation

21

9.0 MAINTENANCE & TECHNICAL

9.1 Electrical Circuit and
Troubleshooting
Date
: To be advised
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

9.2 Equipment Efficiency through

Maintenance Management
Date
: Jan 20-21
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
At the end of the course, participants will
be able to:
Minimize downtime due to failures of
faulty circuits
Provide proper guidance and approach
of troubleshooting faulty circuits
Promote smooth operation with
minimum electrical circuits failures
Minimize cost of maintenance.

Objectives
At the end of the course, participants will
be able to:
Strengthen and enhance methods for
maintenance management
Predict, forecast, decide the most
appropriate approach of maintenance
systems, tools and techniques for
maintenance problems solving
Ensure cost effectiveness and reliability
through maintenance management systems
Establish, plan and organize maintenance
work and activities effectively
Improve the plant maintenance through
life cycle cost

Contents
Simple Electrical Theory (Current, Voltage,
Power, etc.)
Definition Of Electrical Circuits
Types To Electrical Circuits
Components Of Electric Circuits (cable,
fuse, MCB, etc.)
Control Of Electrical Circuits And Their
Functionalities
Protective Device for Electrical Circuits and
their functionalities (Fuse, MCB, RCCB, etc)
Electrical Circuits Drawing
Electrical Testing and Measuring Instruments
Identify Electrical Circuit Faults and the
Root Causes
Methods Of Troubleshooting Faulty Circuits
How To Avoid Electrical Circuits
Fault?
Maintenance Of Electrical Circuit
Who Should Attend
Technical personnel who are directly or
indirectly involve in the operation and
maintenance of electrical and electronic
equipment and machines in the industries.

22

Contents
Analysis of Maintenance Performance,
Practice and Cost
Maintenance Work Initialisation and
Authorisation
Effective Development and Implementation
of Total Productive Maintenance
Autonomous Maintenance
Planned Maintenance
5S in Maintenance
What is CMMS and Anatomy of CMMS?
Maintenance Competence, Training and
Awareness
Organising Maintenance Resources
Occupational Safety and Health in
Maintenance Management
Who Should Attend
Maintenance Managers / Engineers /
Supervisors / Technicians and those who are
involved in the planning and executing the
maintenance activities.

9.3 Kemahiran Penyelenggaraan untuk

Juruteknik
Date
: Apr 28-29
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

9.4 Operation and Maintenance of

Electrical Installation
Date
: To be advised
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available

Objectives
Understand maintenance concepts
Differentiate the activities of maintenance
Select the right type of maintenance
Maintain basic equipment condition and
operating standards
Manage spare parts effectively
Apply appropriate stocking strategies
Apply the seven-step process of
implementing preventive maintenance
Identify the behavioural requirements for
maintenance personnel

Objectives
At the end of the course, participants will
be able to:
Upgrade knowledge and experience
Reduce down time due to failure of the
electrical installation system or equipment
Reduce maintenance cost

Contents
Module 1
Penyelenggaraan
Jenis-Jenis Penyelenggaraan
Pemeliharaan Keadaan Asal Mesin
Pengekalan Piawai Operasi
Penyelenggaraan Pencegah Efektif
Pengurusan Alat Ganti
Tatatertib Unggul Penyelenggaraan
Who Should Attend
All maintenance personnel will find this
programme beneficial.

Contents
Definition of maintenance
Types of maintenance
What to maintain:
- Substation
- Switchboard
- Transformer
- Standby Generator
- Uninterruptible Power Supply (UPS)
- Electrical Motors (Pump)
- Underground Cable
- Street Lighting
Who Should Attend
Everyone who are directly or indirectly involve
in the operation and maintenance of electrical
installation, such as Maintenance Manager,
Maintenance Engineer, Executive, Chargeman,
Technician, etc.

23

9.5 Practical Approach to Boiler Operation,

Maintenance and Management
Date
: Sept 7-8
Duration : 2 days
Scheme : SBL
Fees
: FMM Members RM650


Non-Members RM880
In-House Training Available
Objectives
At the end of the programme, participants
will be able to:
Increase their confidence to operate
and supervise steam plant
Explain the importance of the
components used in steam plant
Describe the principles of operation and
maintenance of steam plant
Understand the concepts such as water
treatment, combustion system and
materials used in the steam plant
Provide some proper guidelines and
procedures in maintaining the boilers.
Contents
Steam Plant Operation
Steam Plant Management
Boiler Construction
Boiler Operation Start / Stop
Understanding of Water Treatment in
Steam Plant
Routine Inspection / DOSH Inspection
Requirement
Combustion System Fuel
Fact and Machinery Act
Steam Traps Operation and Maintenance
Boiler Efficiency
Boiler Maintenance and Repairs
Who Should Attend
Practicing Boiler Operators, Technicians and
Mill Engineers, Shift Charge Engineers, and
Junior Engineers

24

10.0 CERTIFICATE PROGRAMMES

10.1 FMM Certificate in Boilerman (Engine
Drive Steam Boiler) (BM)
Date
: April 8-11
Duration : 4 days
Scheme : SBL
Fees
: FMM Members RM1,800

Non-Members RM2,100
In-House Training Available

10.2 FMM Certificate in Safety and Health

Officer (Approved by DOSH)
Date
: To be advised
Duration : 22 days
Scheme : SBL
Fees
: FMM Members RM3,700


Non-Members RM4,000
In-House Training Available

Objectives
Upgrade the knowledge and skills of
personnel handling and operating steam
Boilers and to further upgrade the skills
of Boilerman.
Establish a level of sound theoretical and
practical knowledge and skills pertaining
to Boilers in order to efficiently manage
and handle steam boilers towards better
work performance.
Prepare participants to sit for the
Boilerman Examinations conducted by
Jabatan Keselamatan dan Kesihatan
Pekerjaan (JKKP/DOSH).

Objectives
Provide in-depth professional knowledge
and skills for sound and effective
Occupational Safety and Health
management practices.
Enhance the legal knowledge pertaining
to Occupational Safety and Health and
be acquainted with necessary knowhow and techniques for performing
various Occupational Safety and Health
activities.
Create opportunities for career
advancement and development in
Occupational Safety and Health within
an organisation.
Prepare participants for Safety and
Health Officer Examination conducted
by the National Institute of Occupational
Safety and Health (NIOSH).

Contents
Acts and Regulations Related to Boilers
Types of Steam Boilers
Essential Fittings and Mountings
Preparation for Mandatory Inspection
Types of Test Related to Boilers
Boiler Maintenance
Boiler House/Room Requirements
Construction of Boilers
Water Treatment
Boiler Commissioning and Accessories
Who Should Attend
At least 2 years of working experience as
a Steam Engine or Steam Boiler Attendant
(directly handling Boiler) or at least 3 years
working experience as an Apprentice or
Journeyman Fitter in a Steam Plant or
Engineering Workshop (indirectly handling
Boiler).

Contents
Occupational Safety
Management
Occupational Safety
Legislation
Occupational Health
Occupational Safety

and

Health

and

Health

Who Should Attend

Safety and Health Officers/Committee
Members, Human Resource Officers,
Engineers and Supervisors from various
sectors of industries.

25

10.3 FMM Certificate in Steam

Engineer
Date
: To be advised
Duration : 4 days
Scheme : SBL
Fees
: FMM Members RM2,000


Non-Members RM2,300
In-House Training Available

10.4 FMM Certificate in Human Resource /

Industrial Relations Management
Date
: To be advised
Duration : 15 days
Scheme : SBL
Fees
: FMM Members RM3,600

Non-Members RM4,000
In-House Training Available

Objectives
Provide in-depth professional knowledge
and skills for sound and effective Boiler/
Steam Plant Operations and Management
practices and be acquainted with the
necessary know-how for operating steam
plant successfully.
Equip with necessary tools and skills
needed to be a Certified Steam Engineer.
Enhance the knowledge pertaining to
boiler management, which is perhaps the
best way to avoid losses.
Equip with the latest information on steam
plant.
Prepare participants for the Steam
Engineers Examination conducted by JKKP
leading to a Certified Steam Engineer.

Objectives
At the end of the programme, participants
would have gained:
Knowledge and awareness of the
operational and strategic roles of
Human Resource in an organisation.
An understanding of the principles
and practices of compensation
management.
An understanding of performance
management, meaning and nature of
organisational behaviour.
An understanding of and insight into the
laws, systems and practices of Industrial
Relations in Malaysia.
Understanding of the Employment Act.

Contents
Safety Steam Plant Operation
Factories and Machinery Act
Boiler Construction / Boiler Efficiency
Boiler Operations / Boiler Fittings
Combustion System
Boiler Damage and Repair
Steam Traps Operations and Maintenance
Steam Turbine
Material Treatment
Chemical Cleaning
Who Should Attend
Practicing Boiler Operators, Technicians and
Mill Engineers, Shift Charge Engineers, Junior
Engineers and those who are interested to
upgrade their career in steam plant operations.
This could range from small process plants to
major utilities. Industry may include factories,
hotels, hospitals, plantations, etc.

26

Contents
Introduction
Module 1 : Human Resource Management
Module 2 : Malaysian Employment Law
Module 3 : Industrial Relations Practices in
Malaysia

Who Should Attend
For Human Resource personnel who
want to acquire an in-depth knowledge
and applications of Human Resource
management and Industrial Relations in an
organisation.

10.5 FMM Certificate in Energy

Management
Date
: To be advised
Duration : 14 days
Scheme : SBL
Fees
: FMM Members RM4,500


Non-Members RM4,800
In-House Training Available
Objectives
To be made aware of the importance of
energy conservation and energy efficiency
issues
To be able to use the knowledge and
skills gained to execute energy efficiency
practices in their working place, which may
include HVAC systems, electrical systems,
steam generators, furnaces and internal
combustion engines
To be able to use various tools and
procedures in energy management,
energy auditing and energy planning
To gain knowledge on new technologies
and advances in the efficient utilisation of
energy
To be certified as a qualified energy
efficiency manager at workplace
Contents
Module 1
Introduction to Energy Management
Energy Efficiency in HVAC System
Energy Efficiency in Electrical Systems
Energy Efficiency in Mechanical Systems
Energy Audit
Economic Analysis
Advances and New Technologies in
Energy Efficiency

27

IN-HOUSE TRAINING
FMM Institute offers training courses to be conducted at your premise on dates of your
choice as in-house training! This mode of training is cost effective and can be customized to
meet your training objectives.
All FMM Institutes training programmes can be offered on in-house basis.
The benefits of in-house training:

Customized to meet objectives

Cost effectiveness
Convenience and flexible scheduling
On site practical session

All programmes are claimable under the SBL scheme from PSMB. Selected programmes can
be offered under the SBL-KHAS scheme.
Experienced and Highly Qualified Facilitators with Relevant Industry Experience
Our teams of professional facilitators who specialized in their respective fields are highly
qualified with years of experience from manufacturing industries to service sectors.
Popular In-House Programmes
1.

Industrial Safety
Kesihatan & Keselamatan Dalam Pekerjaan (OSHA)
Occupational First Aid Skills & CPR
Safe Forklift Driving Skills
Safety Operation and Maintenance of Electrical Installation

2.

Quality & Productivity Improvement

5S Implementation
Housekeeping Management At The Workplace: 6S
ISO 9001:2008 QMS Internal Auditor Training

3.

Supervisory & Motivations Skills

Kemahiran Mengurus Kakitangan Berprestasi Rendah
Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia
Motivasi Berkesan Dalam Organisasi
Motivasi Diri dan Kerjaya Ke Arah Kecemerlangan
Sikap Kerja Positif

28

4. Engineering & Maintenance

Certificate in Boilerman
Electrical Chargeman A4-2
5.

Communication & Clerical Development

Basic English Communication Skills
Effective Communication Skills at the Workplace
Kemahiran Pengurusan Masa
Pentadbiran Pejabat dan Pengendalian Mesyuarat
Program Pembangunan Pekeranian
Teknik Pengurusan Rekod & Fail Pejabat Yang Efektif

6.

Management & Performance Development

Developing A Positive Work Attitude
Essential Management Skills
Leadership Development Programme
Pemikiran Kreatif & Inovatif
Pengukuhan Pasukan
Pengurusan Emosi dan Stress
Personal Empowerment and Motivation
Transformasi Minda Ke Arah Kecemerlangan

7. Human Resource
Effective Disciplinary Management - Misconduct & Domestic Inquiry
8.

Productions and Logistics

Inventory and Store Management
Pengurusan Stor & Stok Yang Sistematik
Practical Costing and Cost Control to Maximize Profit
Strategic Procurement

9. Sales
Selling in Tough Times
10. Specialized Training
Tree Feller Training

29

List of Approved SMEs Skills Upgrading Programmes

No SMEs Skills Upgrading Programme
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

30

Logistics Management in Manufacturing

Supply Chain Management
Warehouse Management in the 21st Century
Warehouse Safety and Manual Material Handling
Effective Logistics Management
INCOTERMS and Its Interpretation in International
Trade and Shipping Documentation
Materials Planning and Control
Inventory and Stores Management
Perancangan dan Pengawalan Inventori
Operasi Stor dan Gudang
Effective Negotiation Skills for Purchasers
Effective Purchasing Management
Strategic Procurement, Negotiation Skills and Cost
Reduction Techniques
Production Planning and Control
Sijil Pengurusan Stor dan Gudang
Understanding ISO 9001:2008 Quality
Management System Requirements
ISO 9001:2008 Quality Management System
Internal Audit
5S Implementation
7 Alat QC dan Perlaksanaan QCC
Teknik Kawalan Kualiti untuk QC
Teknik-Teknik Peningkatan Produktiviti
Accident Prevention at Workplace
How to Develop an Effective Safety and Health
Committee
Safe Forklift Driving Skills
Safety and Health at Workplace
Occupational First Aid Skills and CPR
Mengendali Bahan Kimia Dengan Selamat
Equipment Efficiency Through Maintenance
Management
Penyelenggaraan Asas Untuk Juruteknik
Basic Electricity and Troubleshooting
Basic Programmable Logic Controller (PLC)
Certificate in Boilerman
Certificate in Energy Management
Certificate in Electrical Maintenance
Certificate in Electrical Chargeman AO

Duration
(Day)
D2
2
2
2
2
2

Approved Fee
(RM)
ARM1,000
RM1,000
RM1,000
RM1,100
RM950
RM950

2
2
2
2
2
2
2

RM950
RM950
RM1,000
RM950
RM1,000
RM950
RM950

2
13
2

RM950
RM3,250
RM950

RM950

2
2
2
2
2
2

RM950
RM950
RM950
RM950
RM950
RM950

2
2
2
2
2

RM950
RM950
RM950
RM950
RM950

2
2
2
4
14
11
17

RM950
RM950
RM950
RM1,800
RM4,500
RM2,500
RM3,500

REGISTRATION FORM

FMM INSTITUTE (Sabah Representative Office)

Tel: 088-447 580 Fax: 088-447 570

E-mail: fmmsabah@fmm.org.my /florisa@fmm.org.my / nelly@fmm.org.my
Dear Miss/Madam,
Please register the following participant(s) for the programme(s) below:
Programme : ...........
Date
Name

: ...

: ............................................................ Designation: .........................

Name
: ........................................................... Designation: .......................
(If space is insufficient, please attach a separate list)
Submitted by:
Name
: ...
Designation : ...
Company

: ...........................................................................................................

Address

: ...

Tel No

: ............................................... Fax No:........................................

E-mail

: ..............

Registration Details
Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and
Certificate of Attendance.
Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed.
Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.
Cheque made in favour of the FMM Institute should be forwarded a week before the date of the commencement
of each programme.
The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to
inform participants of the changes.
Cancellation:
a) Must be in writing with reasons
b) 7 days before the course
- No payment charged
c) 3-6 days before the course
- 50% payment charged
d) < 3 days before the course
- Full payment charged
e) Participants who did not turn-up will be charged full payment
f) However, replacement can be accepted at no additional cost.

31

SABAH STATE PUBLIC HOLIDAYS FOR 2015

Listed below are the gazetted public holidays for Year 2015 for Sabah State.
Occasion

Day

Date

New Year

Thursday

January 1

Nabi Muhammads Birthday

Saturday

January 3

Chinese New Year

Thursday

February 19

Chinese New Year (2nd Day)

Friday

February 20

Good Friday

Friday

April 3

Workers Day

Friday

May 1

Wesak Day

Sunday

May 3

Harvest Festival

Saturday

May 30

Harvest Festival (2nd Day)

Sunday

May 31

SPB Yang di Pertuan Agongs Birthday

Saturday

June 6

Hari Raya Puasa*

Friday

July 17

Hari Raya Puasa (2nd Day)*

Saturday

July 18

National Day

Monday

August 31

Malaysia Day

Wednesday

September 16

Hari Raya Qurban 1436H*

Thursday

September 25

Sabah Yang di-Pertuas Birthday

Saturday

October 3

Awal Muharam 1437 Hijrah

Wednesday

October 14

Deepavali*

Tuesday

November 10

Nabi Muhammads Birthday

Thursday

December 24

Christmas

Friday

December 25

* Subject to change
NOTE:
1. Where a holiday falls on a weekly rest day (Friday or Sundays as applicable), the following
day will be substituted as a Public Holiday, and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.
2. Where a Public Holiday falls on another Public Holiday, the following day will be substituted as a Public Holiday.

32

Monthly Training Schedule 2015

Date / Day

Programme Title

Fees (RM)
Members

Others

January
Jan 20-21 Equipment Efficiency through Main650 880
Tue & Wed tenance Management
Jan 29-30 Inventory and Stores Management
650 880
Thu & Fri
February
Feb 4-5 Behavior-Based-Safety &
650 880
Wed & Thu Performance Measurements
Feb 5-6 Kemahiran Penyeliaan Yang
650 880
Thu & Fri Berkesan
March
Mar 5-6 Pengurusan Jawatankuasa
650 880
Thu & Fri Keselamatan dan Kesihatan Pekerjaan
Mar 9-10 7 Steps of Highly Effective
650 880
Mon & Tue Autonomous Maintenance Training
Mar 16-17 Pentadbiran Pejabat dan
650 880
Mon & Tue Pengendalian Mesyuarat
Mar 17-18 Practical Costing and Cost Control to
650 880
Tue & Wed Maximize Profits
Mar 23-24 Excellent Sales Negotiation to Win
650 880
Mon & Tue Sales
April
Apr 8-11 Certificate in Boilerman
1800 2100
Wed-Sat
Apr 13-14 Bengkel Produktiviti:
650 880
Mon & Tue Pelaksanaan 5S
Apr 13-14 Transitioning into ISO 9001:2015
650 880
Mon & Tue Quality Management System
Apr 28-29 Kemahiran Penyelenggaraan Untuk
650 880
Tue & Wed Juruteknik

PSMB
Scheme

SBL
SBL

SBL
SBL

SBL
SBL
SBL
SBL
SBL

SBL
SBL
SBL
SBL
33

Monthly Training Schedule 2015

May 7-8
Thu & Fri
May 18-19
Mon & Tue
May 20-21
Wed & Thu
May 28-29
Thu & Fri
Jun 8-9
Mon & Tue
Jun 15-16
Mon & Tue

May
Occupational First Aid Skills & CPR
7 Steps of Highly Effective
Autonomous Maintenance Training
Leadership Development
Programme
Effective Warehouse Management
June
Practical Accounting and Records
Management Skills
Aplikasi dan Amalan 5S Dalam
Pengurusan Rekod dan Fail
July
Accident and Incident Investigation,
Recording and Reporting (NADOPOD)
Drafting a Marketing Plan

Jul 2-3
Thu & Fri
Jul 13-14
Mon & Tue
Jul 27-28 Integrating the ISO 14001:2015 EMS
Mon & Tue into ISO 9001:2015 QMS
August
Aug 4-5 Occupational Safety and Health
Tue & Wed Leadership in the Workplace
Aug 10-11 Practical Human Resource
Mon & Tue Management Skills

34

650 880 SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880 SBL

650 880 SBL
650 880 SBL
650 880 SBL
650 880 SBL

650 880 SBL

650 880

SBL

Monthly Training Schedule 2015

Sept 7-8
Mon & Tue
Sep 14-15
Mon & Tue
Sep 21-22
Mon & Tue
Oct 12-13
Mon & Tue
Oct 19-20
Mon & Tue
Oct 29-30
Thu & Fri
Nov 11-12
Wed & Thu
Nov 23-24
Mon & Tue
Nov 23-24
Mon & Tue

September
Practical Approach to Boiler Operation,
Maintenance and Management
Managing Office Records and Files
Effectively
Kaizen: Strategy to Continuous
Improvement
October
Transitioning into ISO 9001:2015 Quality
Management System
Safety Management for Executive and
Supervisor
Effective Logistics Management
November
Budgeting for Effective Cost Control
Strategi Mengendalikan Pekerja Bermasalah
Integrating the ISO 14001:2015 EMS into
ISO 9001:2015 QMS
December
Program Pembangunan Pekeranian

Dec 7-8
Mon & Tue
Dec 14-15 Strategic Procurement, Negotiation
Mon & Tue and Cost Reduction

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

650 880

SBL

35

Map to FMM Sabah Office, Kota Kinabalu

36