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SCOPIA XT1000 Series

Administrator Guide
Version 2.5

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For further information contact RADVISION or your local distributor or reseller.
Administrator Guide for SCOPIA XT1000 Series Version 2.5, September 2011
http://www.radvision.com

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Table of Contents

Planning the Topology of the SCOPIA XT Series Deployment


About SCOPIA XT Series..................................................................................... 1
Using SCOPIA XT Series as Endpoints ..................................................................... 2
Using the SCOPIA XT Series Embedded MCU............................................................. 3
Hosting Videoconferences with SCOPIA XT Series and SCOPIA XT Desktop......................... 4
Planning NAT and Firewall Traversal with SCOPIA XT Series .......................................... 4
Supporting ISDN Connectivity .............................................................................. 7
Implementing External API Control ....................................................................... 8

Maintenance Tasks
Connecting the Computer .................................................................................. 9
Configuring and Controlling Your SCOPIA XT1000 Remotely ........................................ 10
Enabling Remote Management on the SCOPIA XT Series....................................... 11
Accessing SCOPIA XT1000 Web Interface......................................................... 12
Enabling the MCU-only Mode on Your SCOPIA XT1000................................................ 12
Pairing a Remote Control Unit with a Codec Unit .................................................... 13
Managing SCOPIA XT Series from iVIEW Management Suite......................................... 14
Enabling Remote Upgrade for Your SCOPIA XT1000 .................................................. 15
Upgrading the XT1000 Codec Unit Software........................................................... 15
Enabling AT Commands for Managing the XT1000 Codec Unit ...................................... 17
Configuring the System for SNMP Management ....................................................... 19
Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA iVIEW Management Suite
20

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Table of Contents| i

Troubleshooting
Working at a Slower Rate than my License ............................................................ 22
Resolving Problems Connecting Calls ................................................................... 23
Resolving Problems with Audio........................................................................... 24
Echo Cancelling on HDMI Monitors ...................................................................... 24
Resolving Monitor Display Problems..................................................................... 25
Improving Call Video Resolution ......................................................................... 26
Resolving Camera Issues .................................................................................. 26
Resolving IP Address Problems ........................................................................... 27
Resolving Problems with PC Presentations ............................................................. 27
Resolving Remote Control Unit Problems .............................................................. 27
Switching from Videoconference to Point-to-Point................................................... 28
Additional Documentation................................................................................ 28
Performing System Recovery ............................................................................. 28
Retrieving SCOPIA XT1000 Logs .......................................................................... 34
Getting System Information .............................................................................. 35
Contacting Support ........................................................................................ 36

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Table of Contents| ii

Planning the Topology of the SCOPIA XT Series


Deployment

There are a number of ways that the SCOPIA XT Series can be deployed in a network, depending
on its use as a room system endpoint, a conference hosting system, and the nature of the
endpoints connecting to the unit.

About SCOPIA XT Series ........................................................................


Using SCOPIA XT Series as Endpoints.........................................................
Using the SCOPIA XT Series Embedded MCU................................................
Hosting Videoconferences with SCOPIA XT Series and SCOPIA XT Desktop ............
Planning NAT and Firewall Traversal with SCOPIA XT Series.............................
Supporting ISDN Connectivity .................................................................
Implementing External API Control ..........................................................

page 1
page 2
page 3
page 4
page 4
page 7
page 8

About SCOPIA XT Series


The SCOPIA XT Series incorporates the latest state-of-the-art video technology for room
conferencing, including support for dual stream video, high quality data sharing and high quality
full band audio. The SCOPIA XT Series comprises three models that differ in functionality: from
SCOPIA XT1200 which is a high-end room system to SCOPIA XT1000 Piccolo which is a cost
effective room system. This flexibility allows you to choose functionality that matches your
organization needs best. Refer to Table 1-1 for information about SCOPIA XT Series models.
Among its key features, SCOPIA XT Series delivers support for two full High Definition (1080p) and
true High Definition (720p) video streams as standard. It includes a PTZ (Pan-Tilt-Zoom) camera,
and wide-angle capability for capturing an entire group. The second video stream can be used to
share an additional live video or PC data.
SCOPIA XT Series supports high-resolution PC data sharing at 30fps, thus allowing presentations
and video clips to be shared with no quality loss.
The multipoint technology embedded in selected models (SCOPIA XT1200 and SCOPIA XT1000)
provides the ability of hosting High Definition (HD), Continuous Presence (CP) meetings with up
to four or nine participants, also including PC clients.

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SCOPIA XT1000 provides full band audio encoding to ensure high-clarity audio transmission with
no loss of quality. Beamforming technology is used in the 3-way Microphone Pod to put the focus
on the speaker while isolating background noise. The ability to daisy-chain a second microphone
provides unparalleled large room coverage.

Table 1-1

Functionality of SCOPIA XT Series models

Feature

SCOPIA XT1200

SCOPIA XT1000

SCOPIA XT1000
Piccolo

1080p30 video
stream

Rx/Tx

Rx/Tx

720p60

Rx/Tx

Rx

720p30

Rx/Tx

Rx/Tx

Rx/Tx

Embedded MCU

Option

Option

Optical zoom

10x

10x

5x

Digital zoom

4x

Dual video

1080p30 /1080p30

1080p30 /1080p30

720p30/720p30

Using SCOPIA XT Series as Endpoints


Figure 1-1 illustrates a topology in which the XT1000/XT1200 act as endpoints (or terminals):

The MCU (for example, SCOPIA Elite MCU) performs media processing for all connected

terminals (XT1000/XT1200, compatible 3rd party, SCOPIA VC240) regardless of their location
and can handle multiple conferences simultaneously. SCOPIA Elite MCU incorporates
multi-party 1080p, 720p and H.264 Scalable Video Coding (SVC).

SCOPIA VC240 integrates advanced video conferencing into a Samsung high resolution 24-inch
multimedia LCD monitor.

The XT1000 features the XT1000 Standard Camera. A Sony Camera is supported for selected
models. Both cameras are high end devices with state-of-the-art optics and full HD (1080p)
support.
The Sony Camera provides better quality on average videocommunication condition and is
recommended when:

High motion 720p60 capture is required. The Standard Camera does not support 60fps
capture.

There are very low light conditions. In general, the Sony Camera captures better image in low
light conditions.

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Figure 1-1 SCOPIA XT Series as Endpoints

Using the SCOPIA XT Series Embedded MCU


The embedded MCU capability is available in selected models only.
The MCU capability is embedded in the SCOPIA XT1000 and can be activated by registering the
Codec Unit serial number and the MCU product key in the XT1000 web registration page reserved
to SCOPIA XT1000 purchasers. See http://www.radvision.com/XT1000.
The SCOPIA XT1000 HD Room System has the capability of deploying two levels of MCUs:

SCOPIA XT1004 - Basic MCU level with up to 4 participants (1 Local and 3 Remote). Each
participant receives up to 720p and can send up to 448p.

SCOPIA XT1009/XT1209 - Advanced MCU level with up to 9 Participants (1 Local and 8

Remote). Each participant receives up to 720p and can send up to 488p depending on the
selected CP layout. Only the Active Speaker can send up to 448p. SCOPIA XT1009 features the
XT1000 Standard Camera, while SCOPIA XT1209 features a Sony Camera.

We recommend enabling the High Bandwidth Option (12Mbps) when using the embedded MCU. If
the High Bandwidth option is not enabled, the MCU sends out a lower resolution according to the
standard 4Mbps total bandwidth.
The embedded MCU can host standard definition (SD) and high definition (HD) endpoints
simultaneously. The presence of SD endpoints does not affect the quality received by HD
endpoints. SD endpoints will receive SD video streams and HD endpoints will receive HD video
streams. In the same way 4:3 and 16:9 video formats are included in the best possible way into
the CP mosaic.
In cases when the SCOPIA XT1000 is used only as an MCU for hosting videoconferences, we
recommend that you disable the audio and video input from this SCOPIA XT1000. Refer to
Enabling the MCU-only Mode on Your SCOPIA XT1000 on page 12 for operational information.

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Hosting Videoconferences with SCOPIA XT Series and SCOPIA XT Desktop


You can enable this functionality by registering your SCOPIA XT1000 using the MCU/SCOPIA XT
Desktop product key. SCOPIA XT Desktop is supported for selected models only.
SCOPIA XT Desktop expands the possibilities of hosting videoconferences on the XT Series by
enabling participants to join a videoconference with just a PC and web browser.
The SCOPIA XT Desktop solution combines HD room system capabilities, embedded multi-party
conferencing, desktop conferencing and firewall traversal. The SCOPIA XT Desktop option is
delivered on a CD for installation on a separate server.
The solution enables remote users to easily connect to a meeting, relying only on the SCOPIA
XT1000 and its embedded MCU with no extra hardware to acquire, deploy and configure. A single
SCOPIA Desktop Server is deployed with a single XT Series unit, utilizing the endpoints embedded
MCU.
For example, when a meeting is held in a conference room with the SCOPIA XT1000 hosting the
call, and a remote user is connected with an endpoint, other remote users can use their web
browsers to point it to the SCOPIA XT Desktop to connect to the meeting.

Planning NAT and Firewall Traversal with SCOPIA XT Series


SCOPIA XT Series fully supports NAT and firewall traversal, enabling you to place the unit behind
a NAT router or firewall and connect with other endpoints seamlessly. This section describes four
approaches of NAT and firewall traversal with SCOPIA XT Series:

Using a RADVISION HTTP server or a STUN public server for NAT and firewall traversal
When the XT Series hosts a videoconference with endpoints outside the enterprise (Figure 1-2
on page 5), it first queries the HTTP or STUN server to discover its public IP address, then
sends it to any external endpoints wishing to join the conference. The external endpoints then
answer the call using the IP address provided. Configure the Codec Unit for HTTP or STUN
autodiscovery.

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Figure 1-2 Using an HTTP/STUN Server for NAT and Firewall Traversal

This approach works well in simple NAT and firewall traversal deployments, typically used by
home offices and Small Medium Businesses (SMBs).

Using a NAT/firewall traversal server supporting H.460


The endpoints in the private network communicate with the endpoints located in the public
network via an H.460 NAT/firewall traversal server, like the SCOPIA PathFinder (see
Figure 1-3 on page 6). Endpoints in the public network can join a conference hosted in the
private network via the traversal server if there is an open connection through the firewall.
Verify the duration of the firewall pinhole and configure that time in the Codec Unit.
Having a dedicated NAT/firewall traversal server like the SCOPIA PathFinder offers external
endpoints a static address when joining conferences hosted in your organization. You can dial
1234@pathfinder.company.com to access from outside the firewall, or you can dial 1234
directly if you are a H.460 client logged in to the SCOPIA PathFinder Server.
H.460 is an extension of the H.323 protocol used for NAT and firewall traversal, employing
ITU-T standards. The traversal server can be a a SCOPIA PathFinder or a third-party ITU-T
compliant server.

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Figure 1-3 Using a NAT and Firewall Traversal Server

Configure the traversal server as the Codec Unit gatekeeper and enable the H.460 option.
Configure the Codec Unit to the IP address of the traversal server SCOPIA PathFinder.

Using the SCOPIA XT Series for NAT and firewall traversal


In cases where your organization has no sophisticated firewall protection, the XT Series can
straddle the two network zones using the two network ports provided on the Codec Unit (see
Figure 1-4 on page 7).
Use the LAN and GLAN ports of the Codec Unit simultaneously and connect one port to the
public network and the other to your private network. All communication passes through the
SCOPIA XT1000 which acts as the virtual conference room for all the endpoints.
You need to purchase a separate license to enable the LAN port.

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Figure 1-4 Using SCOPIA XT Series for NAT and Firewall Traversal

There are two possible setups in the LAN and GLAN configuration (see Figure 1-4 on page 7):

1. When there is no gatekeeper, SCOPIA XT1000 communicates simultaneously with the public
and private network endpoints using IP addresses. This configuration is suitable for SMBs.

2. When there is a gatekeeper, it is configured to manage the private network endpoints. SCOPIA
XT1009 is registered with the gatekeeper and communicates simultaneously with endpoints
in the private and in the public network:

SCOPIA XT1000 communicates with the private network endpoints using IP addresses or
aliases, under the control of the gatekeeper.

SCOPIA XT1000 communicates with the public network endpoints using IP addresses.

Supporting ISDN Connectivity


The SCOPIA XT Series supports ISDN connectivity, allowing calls from endpoints to be routed to
the relevant conference using the SCOPIA BRI (Basic Rate Interface) and PRI (Primary Rate
Interface) gateways.
RADVISION has implemented a special pairing mechanism between the gateway and the endpoint
so that ISDN dialing is very simple. After pairing the systems, the participants place ISDN calls by
dialing the remote party ISDN number. The system automatically and transparently takes care of
setting the bit rate and call routing through the ISDN gateway.

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A single gateway can serve multiple endpoints. For example, an organization needs to enable 5
endpoints with ISDN connectivity. Assuming the requested ISDN connectivity speed is 256bps, use
only one ISDN PRI gateway as it can support 5 concurrent calls of 256bps each.
With the gateway approach less communication lines are needed. As all gateways do not connect
at the same time and not all calls are ISDN, many more endpoints can share the same ISDN
connection and gateway.

Implementing External API Control


The SCOPIA XT1000 has a feature-rich API. Using this API, integrators can implement AMX and
Creston applications to control the Codec Unit. The API is implemented as commands over the
Ethernet interface. Contact RADVISION customer support for a copy of the API documentation.
For the current release API support is available by using IP protocol over the Ethernet connection,
and not via the RS-232 serial port.

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Maintenance Tasks

This chapter details the ongoing maintenance tasks required by administrators for ongoing use of
the SCOPIA XT1000. For information on configuring settings, see the SCOPIA XT1000 Installation
Guide. Since you need your computer to perform these maintenance tasks, the chapter also
includes a section on connecting your computer to the Codec Unit.

Connecting the Computer ..................................................................... page 9


Configuring and Controlling Your SCOPIA XT1000 Remotely ............................ page 10
Managing SCOPIA XT Series from iVIEW Management Suite ............................. page 14
Enabling the MCU-only Mode on Your SCOPIA XT1000 ................................... page 12
Pairing a Remote Control Unit with a Codec Unit ........................................ page 13
Enabling Remote Upgrade for Your SCOPIA XT1000 ...................................... page 15
Upgrading the XT1000 Codec Unit Software............................................... page 15
Enabling AT Commands for Managing the XT1000 Codec Unit.......................... page 17
Configuring the System for SNMP Management ........................................... page 19
Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA iVIEW Management
Suite page 20

Connecting the Computer


You need a computer to share a presentation during a call. This procedure describes how to
connect computers that are equipped with a DVI out or VGA out connector.
The Codec Unit supports these DVI input formats: 1920 x 1200 (WUXGA), 1920 x 1080, 1600 x 1200
(UXGA), 1440 x 900 (WSXGA), 1280 x 1024 (SXGA), 1280 x 720, 1280 x 768 (WXGA), 1024 x 768
(XGA), 800 x 600 (SVGA), 640 x 480 (VGA).

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Procedure
Step 1

Connect your computer to the Codec Unit:

For computers and laptops with a DVI out connector, connect the DVI cable to the DVI-I socket
of the Codec Unit and connect the other end of the cable to the computer.

Figure 2-1 Connecting a computer featuring a DVI out connection

For computers with a VGA output connector, use a DVI to VGA adapter.
Note:

When the computer VGA output is connected to the Codec Unit DVI input using an
adapter, the Codec Unit supports a resolution of 1440 x 900 maximum.

a. Connect the DVI-VGA adapter to the DVI-IN socket of the Codec Unit.
b. Connect a VGA cable to the adapter. This cable is not supplied with the system.
c. Connect the VGA cable to the PC/Laptop VGA out socket.

Step 2

Connect the computer audio to the Codec Unit.

Since audio input is not included in the DVI-I port to Codec Unit connection, establish a
separate audio connection from the computers audio output port into the S/PDIF audio
input port of the Codec Unit.
If the computer does not support digital audio and the Codec Unit does not support analog
audio input, use an external analog-to-digital converter.

Configuring and Controlling Your SCOPIA XT1000 Remotely


You can configure and control the SCOPIA XT1000 using the web interface:

Place a call
Change settings

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Maintenance Tasks | 10

Activate/deactivate options
Perform administrative tasks
The following topics are discussed in this section:

Accessing SCOPIA XT1000 Web Interface................................................... page 12


Enabling Remote Management on the SCOPIA XT Series................................. page 11
Enabling Remote Management on the SCOPIA XT Series
You need to enable remote management on your SCOPIA XT1000 to be able to configure and
control it remotely.
Specific operational information on how to configure and manage your SCOPIA XT1000 remotely
is provided in relevant sections.

Procedure
Step 1
Step 2
Step 3

In the Administrator settings menu scroll to Utilities.


Select Remote access.
In the Web page set the fields as required.

Note:

To configure the network, contact your network administrator.

Field Name

Description

Web management

Enables/disables Web access to SCOPIA XT1000.

HTTPS

Enables/disables https service; for example, the Secure Socket Layer


(SSL) function.

Enable all addresses If set to Yes, enables access to SCOPIA XT1000 from any IP address in a
network. If set to No, configure Address and SubNet mask of PC (or PCs)
that should be enabled to remotely access SCOPIA XT1000.

Step 4

Address

Enter the IP address allowed to access SCOPIA XT1000.

SubNet mask

Enter the SubNet mask associated with the IP address.

User name

Change the web default user name (Admin).

Password

Change the web default password (1234).

Press

Save.

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Accessing SCOPIA XT1000 Web Interface


It is recommended that you use Internet Explorer of version not lower than version 7.

Procedure
Step 1
Step 2

Start Internet Explorer on your PC.


Enter the Codec Unit IP address in the address bar of the browser.
For example, http://192.168.185.25/.
The SCOPIA XT1000 login page opens.

Figure 2-2 Web Access

Step 3
Step 4
Step 5

Enter the username and password.


Select the interface language from the Language list.
Select Login.

Enabling the MCU-only Mode on Your SCOPIA XT1000


Your SCOPIA XT1000 can operate as an MCU-only to host videoconferences. The embedded MCU
is activated with the MCU product key and is available for selected models only.
When you enable the MCU-only mode, the SCOPIA XT1000 does not participate in the conference
as an endpoint: it does not send the audio and video stream.
You can enable the MCU-only mode both during a meeting and before a meeting.
If you manage your SCOPIA XT1000 remotely, you can enable the MCU-only mode using the web
interface. To do so, access the SCOPIA XT1000 web interface and navigate to Options > MCU Local
audio-video.

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Procedure
Step 1

To enable the MCU-only mode during a meeting, select

Local Term in the Conference page.

Or

Step 2

To enable the MCU-only mode before a meeting, perform these steps:


a. In the Administrator settings menu scroll to Calls.
b. Select Preferences.
c. Select General.
d. Select the MCU Local Audio-Video yes/no.

Pairing a Remote Control Unit with a Codec Unit


Multiple Codec Units can be set up in the conference room and controlled with different Remote
Control Units.
You can dedicate your Remote Control Unit to monitor one or more Codec Units of your choice by
configuring the same numeric code in your Remote Control Unit and the system software.
An XT1000 Remote Control Unit is configured with code 1 by default.
If you manage your SCOPIA XT1000 remotely using web interface, you can pair a Remote Control
Unit with your Codec Unit remotely by accessing the web interface and navigating to Settings >
User settings > User Preferences.

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Procedure
Step 1
Step 2

On the Main Menu page, scroll to Settings.


Press

User settings. The General page appears on the display.

Figure 2-3 Setting the Remote Control Unit Code

Step 3

Using the arrow keys, scroll to the Remote control code field and type a number. You can enter
a number between 1 and 99.

Step 4
Step 5
Step 6
Step 7

Press

to save.

Simultaneously press

and

. The

button becomes red.

Using the keypad, type the number you just entered in the Remote control code field.
Press
Finish.

Managing SCOPIA XT Series from iVIEW Management Suite


iVIEW Management Suite can manage all endpoints in a video network, including the SCOPIA XT
Series. Remote management is used for:

Centralizing remote backups and upgrades of the configuration settings of SCOPIA XT Series
Synchronizing contacts for all endpoints in a network from the corporate directory, including
SCOPIA XT Series.

For more information on adding, removing and upgrading endpoint remotely in iVIEW
Management Suite, or for details on synchronizing contacts for the endpoints in your organization,
see the Administrator Guide for SCOPIA iVIEW Management Suite.

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Enabling Remote Upgrade for Your SCOPIA XT1000


You can enable remote upgrade for your SCOPIA XT1000 and configure settings for performing
remote upgrade in an unsecured network.
You can configure settings related to remote upgrade either using your SCOPIA XT1000 interface
or remotely, using the SCOPIA XT1000 web interface. To configure these settings remotely, access
the SCOPIA XT1000 web interface and navigate to Settings > Utilities > Remote Access>
Download.

Procedure
Step 1
Step 2
Step 3
Step 4

In the Administrator settings menu scroll to Utilities.


Select Remote access.
Select the Download page.
Set the fields as required.

Note:

To configure the network, contact your network administrator.

Table 2-1

Step 5

Enable remote upgrade

Field Name

Description

Download management

Enables/disables downloading of firmware or patches to the Codec


Unit.

Enable all addresses

If set to Yes, enables access to the Codec Unit from any IP address
in a network. If set to No, configure Address and SubNet mask.

Address

Enter the IP address allowed to access the Codec Unit.

SubNet mask

Enter the SubNet mask associated with the IP address.

Press

Save.

Upgrading the XT1000 Codec Unit Software


This section describes how to upgrade the software running on the Codec Unit.

Note:

Any software version can run in a temporary mode for practically 24 hours. After that period of
time, you must enter a new license key or download the previous allowed version.

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Maintenance Tasks | 15

Download a new software package from the RADVISION web or FTP site. The software release
contains new features or patch release.
The software update package is an auto-extracting file containing a software version, usually with
a filename indicating the exact version number (for example: XT1000_V1_0_19.exe).
For further information, see
http://www.radvision.com/Products/Video-Conference-Systems/Conference-Room-Systems/xt
1000/xt1000registration.htm
You can update the software running on a Codec Unit in two different modes, by means of the
same software package.

In standard mode the Codec Unit is upgraded while operating in a regular way. The standard
system menus are visible. All the configuration settings and user data are preserved in the
update process.

In recovery mode, the Codec Unit is restored to the original out-of-the-box state. All the

configuration settings and user data are erased in the update process, except the enabled
licenses. For further information on the Recovery mode, see Performing System Recovery
page 28.

Upgrading to a major version requires a new license key. The first and second digits in the version
number indicate the major version number. For example, in version 2.5.2, the major version
number is 2.5.

Note:

You may always downgrade the system to a previous version. Call customer support for help.

Before You Begin


If you upgrade to a major version, ensure you have a new license key.

Procedure
Step 1

Verify the Codec Unit is switched on, and is connected to the IP network interface.
The network cable must be connected to the GLAN connector, marked 10/100/1000, on the back
panel of the Codec Unit.

Step 2

Verify that the network allows communication between the Codec Unit and the PC, and that a
firewall does not block TCP port 55099.

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Maintenance Tasks | 16

Step 3

In the XT1000 menus, navigate to Admin Settings > Utilities > Remote Access > Download. Verify
that Download management is set to Yes, and that the IP address of the PC holding the
downloaded program is included among the enabled IP addresses.

Figure 2-4 Enabling access of firmware upgrade from a PC to the XT1000

Step 4

Access the RADVISION site as explained at the beginning of this section, or contact Customer
Support.

Step 5
Step 6
Step 7

Download the XT1000_Vxxx.exe from the RADVISION site to a Windows PC.


On the PC launch the XT1000_Vxxx.exe. It will auto-extract the upgrade program.
Enter the IP address of the Codec Unit in the start screen and select the Start button.

Figure 2-5 Upgrading the firmware of the XT1000

The software will start transferring to the Codec Unit. You can view the progress on the XT1000.

Note:

CAUTION: After download begins do not shut down the Codec Unit until download is
completed. At the end of the update, the Codec Unit will reboot automatically.

Enabling AT Commands for Managing the XT1000 Codec Unit


You can manage the XT1000 Codec Unit from a computer using AT messages over a TCP/IP
connection. The AT messages can be used for:

Initialization
Configuration
Call control and multipoint control
Control and indication
Diagnostics

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Maintenance Tasks | 17

The message exchange between the XT1000 Codec Unit and the PC is based on ASCII characters.
Messages are sent over a TCP socket to port 55003 of the Codec Unit.
Before using this functionality, you must enable AT command management in the XT1000, which
for these purposes is known as the remote terminal, or RTE. Ask customer support for information
on how to use AT commands.
You can enable AT commands either using your SCOPIA XT1000 interface or remotely, using the
SCOPIA XT1000 web interface. To enable AT commands remotely, access the SCOPIA XT1000 web
interface and navigate to Settings > Utilities > Remote Access > AT commands.

Figure 2-6 AT Control Interface

Procedure
Step 1
Step 2
Step 3
Step 4

In the Administrator settings menu scroll to Utilities.


Select Remote access.
Select the AT commands page.
Set the fields as required.

Note:

To configure the network, contact your network administrator.

Field Name

Description

AT commands management Enables/disables AT command API for remote control.

Step 5

Enable all addresses

If set to Yes, enables access to the Codec Unit from any IP address
in a network. If set to No, configure Address and SubNet mask.

Address

Enter the IP address allowed to access the system.

SubNet mask

Enter the SubNet mask associated with the IP address.

Press

Save.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Maintenance Tasks | 18

Configuring the System for SNMP Management


iVIEW/NMS integration allows remote monitoring, configuring, upgrading and control features of
SCOPIA XT1000 terminals, using SNMP (Simple Network Management Protocol) and an AT
command-based protocol on TCP/IP. In particular, these features have been introduced:

Monitoring - iVIEW/NMS can request identification and access capabilities from the terminal.
Status traps - iVIEW/NMS is able to detect if the terminal is turned on, and its call status.
You can enable SNMP management either using your SCOPIA XT1000 interface or remotely, using
the SCOPIA XT1000 web interface. To enable SNMP management remotely, access the SCOPIA
XT1000 web interface and navigate to Settings > Utilities > Remote Access > SNMP.

Procedure
Step 1
Step 2
Step 3
Step 4

In the Administrator settings menu scroll to Utilities.


Select Remote access.
Select the SNMP page.
Set the fields as required.

Note:

To configure the network, contact your network administrator.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Maintenance Tasks | 19

Field Name

Description

SNMP management

Enables/disables SNMP use.

Administrator name

Enter the name of the administrator in charge of managing the SCOPIA


XT1000 using SNMP.

Location

Enter the SCOPIA XT1000 location.

Community

Enter the name of the SNMP community that will support the read and
write operations of SNMP management. iVIEW Communications Manager
(iCM) requires the name to communicate with the gateway in the SNMP
Get/Set Community fields. private is the default community for Edit.
public is the default community for Read.

Note:

Step 5

The community values are case-sensitive.

Enable all addresses

If set to Yes, allows editing/reading of settings by any IP address on a


specified network. If set to No, configure Address and SubNet mask.

Address

Limits editing/reading of settings to one IP address on a specified


network.

SubNet mask

Enter the SubNet mask associated with the IP address.

Press

Save.

Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA iVIEW Management
Suite
SCOPIA iVIEW Management Suite can remotely backup and restore endpoint configurations,
including those from the XT Series. The remote use of configuration files can also be used to
duplicate the same settings across multiple endpoints in an organization.
This procedure configures the XT1000 to allow iVIEW Management Suite to retrieve or apply
configuration files remotely.

Procedure
Step 1
Step 2
Step 3

In the Administrator settings menu scroll to Utilities.


Select Remote access.
Select the Advanced page.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Maintenance Tasks | 20

Step 4

Step 5

Set the fields as required.


Field Name

Description

Enable import

Enable/disable import of configuration files from iVIEW Management Suite.

Enable export

Enable/disable export of configuration files to iVIEW Management Suite.

Press

Save.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Maintenance Tasks | 21

Troubleshooting

This section covers troubleshooting problems that may occur when setting up and operating the
SCOPIA XT1000.

Working at a Slower Rate than my License ................................................


Resolving Problems Connecting Calls .......................................................
Resolving Problems with Audio ..............................................................
Echo Cancelling on HDMI Monitors ..........................................................
Resolving Monitor Display Problems.........................................................
Improving Call Video Resolution.............................................................
Resolving Camera Issues ......................................................................
Resolving IP Address Problems...............................................................
Resolving Problems with PC Presentations ................................................
Resolving Remote Control Unit Problems ..................................................
Switching from Videoconference to Point-to-Point ......................................
Additional Documentation....................................................................
Performing System Recovery.................................................................
Getting System Information ..................................................................
Contacting Support ............................................................................

page 22
page 23
page 24
page 24
page 25
page 26
page 26
page 27
page 27
page 27
page 28
page 28
page 28
page 35
page 36

Working at a Slower Rate than my License

Problem
Solution

I installed the 12Mbps license, but the system still works at a lower rate.
Enable the 12Mbps rate from the configuration page Settings > Administrator settings > Calls >
Preferences > General > Rate.
A point-to-point call can be made at a maximum bandwidth of 6Mbps for transmission and 6Mbps
for reception, which totals 12Mbps.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 22

If your licenses enable the built-in MCU and 12Mbps, the total shared bandwidth among all
videoconference participants is 12Mbps for transmission and 12Mbps for reception, which totals
24Mbps, shared among all the videoconference peers. Also note that each participant has a
maximum bandwidth of 2Mbps.
The bandwidth of each participant is calculated as the number of endpoints in a conference (not
including the XT1000 itself) sharing the 12Mbps bandwidth equally. Each participants share is
either 2Mbps or less.
For example, if there are nine participants in a videoconference, which is eight endpoints with
the XT1000, the bandwidth available for each participant is 12Mbps shared among eight
participants, which equals 1.5Mbps. Conversely, a conference with only six participants, which is
five endpoints and the XT1000, would leave 12Mbps shared over five connections equals 2.4Mbps.
However, since each participant has a maximum of 2Mbps, each participants available bandwidth
is 2Mbps.

Resolving Problems Connecting Calls

Problem
Solution
Solution

Cannot dial out or connect to an outgoing SIP or H.323 video call.

Problem
Solution
Solution
Solution

Cannot receive a SIP or H.323 video call.

Problem
Solution
Solution

Cannot connect to a videoconference.

Problem
Solution
Solution

The other party in a call cannot see or hear me.

Solution

Verify you dialed the correct number or address.


Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.

Verify the number/address used to connect to you is correct.


Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
top bar on the menu screens.

icon in the

Check you dialed the correct conference number.


Check you are registered to the correct gatekeeper or SIP Proxy.

Make sure your Microphone Pod is correctly connected to the system.


Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the systems menus: No video
or No audio .
If the other site can hear, but not see, make sure your Call Type is set to Audio - Video, not Audio
Only (in Make Your Call > Advanced Options).

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 23

Resolving Problems with Audio

Problem
Solution
Solution
Solution

I cannot hear audio after setting up the system.


Make sure the monitor volume is not set to 0.
Make sure the system volume is not set to 0 by activating

on the Remote Control Unit.

Select User settings > Diagnostics > Audio. Check whether Audio interfaces (Input and Output)
are properly working. You can also perform two tests: local tone generation and local tone
transmission to remote.

Note:

If the tone is amplitude modulated, and the tone level is not constant but increases and decreases,
the HDMI monitor is incompatible with the Codec Unit or not set properly.

Problem
Solution
Solution
Solution

I cannot hear the audio output from the HDMI monitor.

Solution

Disconnect and reconnect the Microphone Pod.


Disconnect and reconnect the HDMI monitor.
Select Administrator settings > I/O Connections > Monitor > General and reset the monitor
without audio.
Press

, then # on the Remote Control Unit.

Echo Cancelling on HDMI Monitors


An HDMI monitor might insert delay in the audio, causing an echo.
To improve echo canceller performance, you can use automatic or manual estimation of the audio
delay by the Codec Unit.
You can also generate the audio delay manually. Then you can train the echo canceller to use the
manual estimation as described in this procedure.

Procedure
Step 1

Navigate to Admin Setting > I/O Connections >Audio-Inputs > Echo Canceller page and set the
Apply audio delay field to Yes.

Step 2
Step 3
Step 4

Set the audio level on the monitor to the volume used in a call.
Navigate to Settings > User settings > Diagnostics > Audio > Tests page.
Bring the Microphone Pod at about 1 m (3 feet) from the monitor. Keep silent.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 24

Step 5

Navigate to the Audio delay detection

button and press

. See Figure 3-1 on page 25.

The monitor generates an evaluation noise and the Codec Unit estimates the audio delay
introduced by the monitor. The display shows the audio delay in milliseconds.
The Codec Unit uses this manually adjusted delay to calculate the audio delay and improve the
echo canceller performance.

Figure 3-1 Adjusting Audio Delay

Step 6

To estimate audio delay automatically:


a. Navigate to Admin Settings > I/O connections > Audio-Inputs > Echo canceller page.
b. Set the Audio delay automatic estimation field to Yes.
c. Set the Apply auto delay field to Yes.

Resolving Monitor Display Problems

Problem
Solution
Solution
Solution
Solution
Solution
Solution

The system displays a blank screen.


Verify the power cord of the Codec Unit is connected properly at both ends.
Verify the monitors power cord is connected properly at both ends.
Check that the monitor power switch is set to ON.
Verify the Codec Units LED is on. If the LED is blinking, press

on the Remote Control Unit.

Make sure the Codec Unit output is properly connected to the monitor input. Make sure the
monitor/DVI cable is connected properly at both ends.
Set the output frame rate of the Codec Unit to the rate used by the monitor by pressing
then 5 or
, and then 6.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

, and

Troubleshooting | 25

Problem
Solution
Solution
Solution

The monitor randomly blinks at system startup.


Disconnect and reconnect the Microphone Pod(s).
Disconnect and reconnect the HDMI monitor.
Select Administrator settings > I/O Connections > Monitor > General and reset the blinking
monitor.

Solution

Press

Problem
Solution

The systems display appears to be cropped on the monitor.

Problem
Solution

I set the system to use two monitors, but now I see the video but not the system menus.

, then # on the Remote Control Unit.

In the Main Menu page press


Quick Setup. Navigate to Quick setup 2/6, where you can resize
the system output. Follow the system menu instructions.

Press

, then 0 on the Remote Control Unit to return the system to the default auto mode.

Improving Call Video Resolution

Problem

My call does not perform at 1080p, even though the camera is capable of 1080p and 1080p is
enabled on the SCOPIA XT1000.

Solution

Make sure the remote system also supports 1080p. Remote systems that are limited to 720p or
less negotiate lower resolutions with the SCOPIA XT1000.

Solution
Solution

Make sure the camera is connected to the HD CAM1 input port of the Codec Unit.

Solution

Make sure 1080p is enabled in the Codec Unit by selecting Administrator settings > Calls >
Preferences > Video.

Solution

Make sure the network connection to the remote endpoint has enough bandwidth. Low bandwidth
conditions will result in a reduction of resolution at the Codec Unit.

Solution

Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA cable is
part of the cable harness that connects the camera to the Codec Unit and is used to control the
camera. A common mistake is to connect this cable to VISCA OUT instead of VISCA IN. This
prevents the Codec Unit from setting the camera to 1080p mode and results in 720p call.

Make sure the Moving field is set to Enabled by selecting Administrator settings > I/O
Connections > Cameras > General and HD1.

Resolving Camera Issues

Problem
Solution

Cannot see the cameras output after setting up.


Press

on the Remote Control Unit repeatedly to switch between the different video sources.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 26

Solution

Ensure the camera is correctly connected to the system (all three cables, power, video, control).

Problem
Solution
Solution
Solution

I can see the cameras output, but I cannot move the camera.
Press

on the Remote Control Unit repeatedly to switch between the different video sources.

Ensure the camera is correctly connected to the system (all three cables, power, video, control).
Select Administrator Settings > I/O Connections > Cameras and make sure the Moving field is
set to enabled.

Resolving IP Address Problems

Problem
Solution

Cannot configure the IP address.

Solution

In the Main Menu page, press


Quick setup on the Remote Control Unit. Navigate to Quick
setup 6/6, and redefine the IP address.

Problem
Solution

The system does not make calls when IPv6 support is enabled.

If the icon for no network connection


appears, the LAN cable connection is not functioning.
Make sure the LAN cable is connected properly at both ends, and the network port is functioning
correctly.

Select Administrator settings > Networks > Preferences > General. Disable and then enable IPv6
support.

Resolving Problems with PC Presentations

Problem
Solution
Solution

I cannot send a presentation from my PC.


Make sure the VGA/DVI cable is properly connected between the PC and the Codec Unit.
From the Main Menu page, select Settings > Administrator Settings > I/O Connections > Cameras
> DVI, and perform Reset.

Resolving Remote Control Unit Problems

Problem
Solution

The XT1000 Remote Control Unit does not function.


When the Remote Control Unit's battery power is low, an icon appears in the system menus letting
you know that you should replace the battery:

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 27

Solution

Half-charged Battery
Low Battery

Configure the Remote Control Unit code on the XT1000 Codec Unit to the same number that it is
set on the Remote Control Unit.

Switching from Videoconference to Point-to-Point

Problem

Switching from the mode of multipoint videoconferences to a point-to-point call, the system does
not restore 1080p encoding.

Solution

Disconnect all the terminals and reestablish the point-to-point connection.

Additional Documentation
When configuring the system, consult the documentation RADVISION puts at your disposal:

SCOPIA XT1000 User Guide, which explains how to operate the SCOPIA XT1000.
Release Notes for the SCOPIA XT1000, for the latest software updates.
SCOPIA XT1000 Technical Specifications on the RADVISION web site.
RADVISION web site at http://www.radvision.com/
Performing System Recovery
Use the SCOPIA XT1000 Recovery Mode when the software malfunctions or when you want to
re-install the Codec Unit.

Note:

You can use SCOPIA iVIEW Management Suite to remotely backup the XT1000 configuration files.
For more information, see Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA
iVIEW Management Suite on page 20.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 28

Procedure
Step 1

Activate the Recovery Mode in one of two ways:

Automatically
Recovery Mode is activated if the installed software fails to start properly three times in a
row. If the user aborts the recovery procedure, the Codec Unit tries to restart the regular
software application.

User initiated
You can restart the Codec Unit in Recovery Mode by navigating to Administrator Settings >
Utilities > Load default values > Recovery.

Once activated, the Recovery Mode screen appears on the display.

Figure 3-2 Initial Screen

The screen indicates whether the Recovery Mode is automatic or user initiated.
It also indicates the personalized Remote Control Code used by the Codec Unit (default 01). See
Pairing a Remote Control Unit with a Codec Unit on page 13 for information on how to
personalize the Remote Control Unit.
Verify the network cable is connected to the GLAN connector (marked 10/100/1000) on the back
panel of the Codec Unit.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 29

Step 2

Enter the IP address:

If a DHCP server is available in the network, press any key to receive an IP address
dynamically.

Note:

We highly recommend to use a dynamic IP address received from a DHCP server. You
should use a static IP address only if a DHCP server is not available.

If a DHCP server is not available in the network, press


enter the static IP address for your SCOPIA XT1000.

on the Remote Control Unit and

The XT1000 IP address should be between xxx.yyy.zzz.2 and xxx.yyy.zzz.254.


Also notice that the existing network xxx.yyy.zzz.0/24 must have the SCOPIA GatewayIP
address of xxx.yyy.zzz.1.

Step 3

(Optional) Enter the System IP address and press

, or press

to skip the screen.

Figure 3-3 System IP Address Configuration

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Troubleshooting | 30

Step 4

Once the IP address of the Codec Unit is set, you are prompted to confirm activation of the
download procedure.

Figure 3-4 Download Procedure Warning

Figure 3-5 Download Procedure Alert

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 31

Step 5

After you confirmed the procedure, the Codec Unit is ready to receive the software package. At
this time, you can still safely restart the Codec Unit.

Figure 3-6 System Ready to Receive Software Package

Step 6

Download the software update package from the RADVISION site to a Windows PC. It is an
executable file containing a specific software version, where the filename indicates the version
number. For example: XT1000_V2_0_18.exe.

Figure 3-7 Landownload Start Screen

Step 7

Launch the file to automatically extract the Landownload program. Enter the IP address of the
Codec Unit and select Start.
The Recovery Mode screen reflects the installation status.

Note:

CAUTION: Once the Start button is pressed, do not shut down the Codec Unit until the
installation has been completed.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 32

Figure 3-8 Update in Progress

After the update has completed, the Codec Unit reboots and operates normally.

Note:

All the previous Codec Unit settings (except licenses) will be lost.

If the network connection fails, you are prompted to repeat the download procedure by closing
and restarting the Landownload program and repeating from Step 6 of this procedure.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 33

Retrieving SCOPIA XT1000 Logs


When reporting a problem to customer support, you may be asked to retrieve and send logs of
SCOPIA XT1000. There are two kinds of logs you can retrieve from the SCOPIA XT1000:

Logs for analyzing network trafficThese are log files provide information about network

status. The files are in the standard libpcap format supported by most network analysis
tools.
These log files are retrieved and stored on RAM. You can export these log files to the local
flash memory that you access using an embedded web server. You can also transfer the log
files to a customers FTP server.
Follow the procedure in this section to retrieve the network traffic logs.

Memory dump logsThese log files are a snapshot of the systems memory at the moment of
an error. These log files are analyzed by customer support only.

To retrieve the memory dump logs access the web interface and navigate to Administration
> Customer support package.

Before You Begin

Ensure you a computer you intend to use for retrieving logs is connected to the same network
as the SCOPIA XT1000.

It is recommended that you should clean the old logs from the RAM. In case there is not
enough room on the RAM, retrieving logs is automatically stopped.

Procedure
Step 1

Open a telnet session to the SCOPIA XT1000 by connecting to its IP address on port 60123.

The command line window opens.

Step 2

At a prompt, enter this command:


cd NETLOG

Step 3

At the next prompt, enter OK.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 34

Step 4

If there are logs you retrieved earlier on the RAM, remove them by using this command:
CAP-CLEAR.

Note:
Step 5

This command clears logs from both the units RAM and flash memory.

Define the interface card using this command:


CAP-SET-INTERFACE<type of interface>
Where the type of interface is one of these values:

Step 6

eth0for GLAN

eth1for LAN

anyfor both GLAN and LAN; in this case packets for both GLAN and LAN are collected into
the same log file.

Start retrieving the logs using this command:


CAP-START

Step 7
Step 8

Reproduce the problem you want to report to customer support.


Stop retrieving the logs using this command:
CAP-STOP

Step 9

Export the retrieved logs onto the embedded web site of your SCOPIA XT1000:
PUB-TO-WEB

Step 10

Access the embedded web page on the SCOPIA XT1000 using this address:
http://<XT1000_IP_Address>/web/netlog.

Step 11

Enter a username and a password.

Step 12

The default user name is CustomerSupport; the default password is 5678.


Download logs from the flash memory device onto the computer.

Getting System Information


Use this feature to find information about the system (for example: software version, user code,
or IP addresses).

Note:

If you need the system serial number, look on the label at the rear of the XT1000 Codec Unit.
Press

in the Main Menu page to have access to system information.

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 35

Contacting Support
When you contact RADVISION for support, you must provide this information:

Serial number which identifies your unit


Software version
User code
To find this information, press

RADVISION | Administrator Guide for SCOPIA XT1000 Series Version 2.5

Troubleshooting | 36

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